2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints: service brakes
101 reports, newest first. Show all
Service brakes, Hydraulic, Service brakes, Sep 8, 2023
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 20–30 MPH, the brake pedal was depressed, but there was resistance, and the brakes was slow to respond. While driving approximately 50 MPH, the brake pedal was firm and had to be pumped several times to respond. The contact stated that the brake hose had ruptured. The brake fluid warning light was illuminated. The contact was able to get the vehicle off the road. The vehicle was towed to the local dealer and the contact was informed that there was brake fluid on the brake pads and the brake pads needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000. Parts distribution disconnect.
Service brakes, Hydraulic, Aug 18, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Service brakes, Hydraulic, Aug 9, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal, but the vehicle failed to stop. The contact stated that she had to apply pressure to the brake pedal that extended to the floorboard and glided to a stop. The vehicle was taken to an independent mechanic where the vehicle was inspected, and the independent mechanic noticed that the brake fluid level was low. The contact then stated that after the brake fluid was refilled, the mechanic noticed that brake fluid was leaking from the front brake hose. The vehicle was diagnosed and determined that the front brake hose had failed and needed to be replaced. The vehicle was not repaired. The dealer nor the manufacturer were made aware of the failure. Parts distribution disconnect. The failure mileage was unavailable.
Service brakes, Hydraulic, Jul 28, 2023
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed and depressing the brake pedal, the vehicle failed to respond as needed. The contact stated that she depressed the brake pedal down to the floorboard and the vehicle responded. A message indicating that the brake fluid level was low was displayed. The contact stated that she had been adding brake fluid to the vehicle more frequently. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Electrical system, Service brakes, Engine, Jul 27, 2023
My car started smoking out of nowhere, smoke was coming out of the tail pipe. My cars check engine light begin to blink. The whole entire car begin to shake. It was making a rattling sound, the car begin to slow down on its own, even though I was pressing the gas. It wouldn’t go any faster than 65 miles an hour as the car begin to shake and make a loud rattling noise. My AC went out all of a sudden this was two hours after getting it serviced.
Service brakes, Hydraulic, Jul 24, 2023, crash
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the vehicle had not yet been taken to a dealer. The contact stated while driving at approximately 30 MPH, as she started slowing for a traffic signal, as she depressed the brake pedal it went to the floorboards. The contact stated no warning light was illuminated. The contact stated that she was close enough to her residence that she drove onto the driveway, however the vehicle crashed into the side of her garage. The vehicle's front driver's side fender was scratched. The contact was not hurt. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The failure mileage was approximately 123,000. Parts distribution disconnect.
Service brakes, Hydraulic, Jul 24, 2023
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 40 MPH and attempting to slow the vehicle while descending a slight grade in the road, the brake pedal was depressed and went to the floorboard. The vehicle failed to slow as needed. The contact steered the vehicle off the roadway and used a grassy hill on the side of the road to stop the vehicle. The vehicle was safely stopped and shifted into park. The contact stated that the "Service Required" warning light was illuminated. The contact had the vehicle towed to a dealer where it was diagnosed and determined that the brake pads and hoses needed to be replaced. The vehicle had been repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the brake failure to the recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 99,000.
Power train, Electrical system, Service brakes, Jul 19, 2023
Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.
Service brakes, Hydraulic, Jul 18, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 20 MPH, the brake pedal was depressed to slow for a traffic sign however, the brake pedal went to the floorboard. The contact pumped the brake pedal repeatedly, but the brake functionality had not returned. The contact was close enough to her residence, so she drove the vehicle back to the residence and shifted into park(P) and turned the vehicle off. The contact stated that the brake warning light was illuminated after the vehicle lost braking functionality. The contact's father inspected the vehicle a determined that there was no brake fluid in the brake fluid reservoir. The contact stated that a dealer was contacted, and a recall appointment was scheduled. The contact had the vehicle towed to the dealer however, when the contact arrived for the repair, the dealer reported that parts were unavailable for the recall repair. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 91,000. Parts distribution disconnect.
Service brakes, Hydraulic, Jul 17, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Service brakes, Hydraulic, Jul 3, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. Additionally, the brake warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000. Parts distribution disconnect.
Service brakes, Hydraulic, Jul 3, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Service brakes, Hydraulic, Jun 23, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Service brakes, Hydraulic, Jun 8, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Power train, Service brakes, Jun 1, 2023
I am getting the Shift system error and error u200296 when I get it scanned. The shift linkage keeps popping off and we have replaced it multiple times making it impossible to change gears
Service brakes, Air, May 31, 2023
The contact owns a 2017 Ford Fusion. The contact stated while driving at approximately 35 MPH, the ABS warning light illuminated and several other unknown warning lights flashed on and off. The contact had taken the vehicle to a parts seller who scanned the vehicle and found the following codes, U2002-96, C2008-92, and C2006-74. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 105,000.
Service brakes, Hydraulic, May 30, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that he had shifted the vehicle into park(P) and the brakes locked up. The contact stated that he thought that the parking brake was activated; however, the parking brake worked as designed. The contact stated that the warning light IP brake was illuminated along with the wrench symbol. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Service brakes, Hydraulic, May 23, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Service brakes, Hydraulic, May 17, 2023
The contact owns a 2017 Ford Fusion. The contact stated that on several occasions when the brake pedal was depressed, there was a delay in responding, with the vehicle jerking. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the failure could not be duplicated. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the failure to the recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 76,000.
Service brakes, Hydraulic, May 17, 2023
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, she attempted to stop the vehicle however, the contact had to apply added pressure and pump the brake pedal multiple times to coast the vehicle to a stop. The brake warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake line was leaking brake fluid, and that the brake line needed to be replaced. The vehicle was repaired. The contact then stated that she received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the dealer was contacted, and the contact was advised to call the NHTSA Hotline. The manufacturer was notified of the failure and the contact was informed that parts were not available for the recall repair, and informed that paperwork would be processed but no further assistance was provided. The failure mileage was approximately 112,252. VIN tool confirms parts not available.
Service brakes, Hydraulic, May 17, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at an undisclosed speed, the brakes seized. The vehicle was towed to the dealer. The vehicle was not repaired. The failure mileage was 101,000. VIN tool confirms parts not available. The contact stated her and the mother in law traded in a different car, the dealer took the mother in laws name of the document and used the $5,000 and applied it towards this vehicle without permission.
Service brakes, Hydraulic, May 16, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Service brakes, Hydraulic, May 15, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while her son was making a right turn and depressing the brake pedal, the pedal went to the floorboard but failed to stop the vehicle. The contact stated no warning light was illuminated. The driver was able to slow down the vehicle and park at a nearby parking lot. The vehicle was not drivable and was towed to the residence. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.
Service brakes, Hydraulic, May 11, 2023
The contact owns a 2017 Ford Fusion. The contact stated while driving out of a parking space, the brake pedal was depressed, but the vehicle failed to respond. The contact pulled into a parking space and coasted the vehicle to the curb until it stopped. The message "No Brake Fluid", and a message regarding the parking brake were displayed. Additionally, the contact stated that brake fluid had leaked significantly onto the ground. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the parts to do the recall repair were not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the part was not yet available, and that she would be charged for a rental vehicle assistance. The failure mileage was approximately 40,300. VIN tool confirms parts not available.
Service brakes, Hydraulic, May 10, 2023
The contact owns a 2017 Ford Fusion. The contact stated that while driving approximately 35 MPH and approaching a stop, the brake pedal was depressed but the vehicle failed to respond. There were no warning lights illuminated. The contact continued to drive the vehicle to her residence. The contact's father checked the vehicle and noticed that the brake fluid was low and added brake fluid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 76,776. VIN tool confirms parts not available.