2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints: service brakes
101 reports, newest first. Show all
Wheels, Other or unspecified, Service brakes, Mar 18, 2023, crash
Upon trying to stop at a stop sign my son was unable to stop in time and rolled into the roadway which caused a collision with another vehicle. He depressed the brakes and clearly heard a grinding noise and never felt the pumping feeling under his foot for the antilock breaks. He thought he couldnt stop due to ice on the roadway, but have since seen the brake recall on my vehicle. The accident caused the vehicle to become a total loss. The witnesses said my son stopped at the stop sing and pulled into the roadway in front of car going 50mph. That could not have happened by the angle of the car at the time of the accident. Had he stopped like the 'witnesses" said, he would have entered the roadway a couple second later and then become t-boned by the other car. He was hit on the rear quarterfinal coinciding with my sons story he could not stop. My son has held to his story that he tried to stop and the car would not stop. I have felt on occasion since Dec my brakes feeling a little off at times but never on a consistant basis to get it looked at. My vehicle had a small leakage in Dec which we could not locate and it never occurred since. We checked the brake fluid and all fluids routinely since. Never seen the leak since. I also put four brand new tires on my vehicle two days prior to the accident. It does appear in the photos after the accident there were new parts on the wheel in the area of the brakes. I only owned this vehicle for 9 months prior to this incident.
Service brakes, Mar 13, 2023
While sitting in a fast food, drive-through line, I heard a pop and my brake pedal pressed all the way to the floor and the brakes completely failed and r he car started to roll forward. There was no warning. There was nothing wrong with the brakes whatsoever but all the pressure on the brake pedal and the brakes failed. after getting out of the fast food line, I parked in the parking lot of the restaurant and checked under the hood and there was brake fluid everywhere on the passenger side of the engine compartment. There was no brake fluid inside of the brake fluid compartment. On Monday, 3/13/2023. I had the vehicle towed to a mechanic shop to look at I have yet to get a response on what the problem is. Not less than five minutes before getting in the fast food drive-through line I was driving on the freeway. Had this had happened on the freeway. I probably wouldn’t be here talking to you making his complaint.
Service brakes, Jan 17, 2023
My 2017 Ford Fusion suddenly has a brake fluid leak and all fluids have been previously checked on a routine basis. My brakes suddenly wouldn’t work while driving and trying to come to a stop and I had to pull on my emergency brake and then put in park as it will not stop completely while sitting at a red light or intersection. I have read the multiple complaints that have been reported with this problem and I am also reporting this issue with my 2017 Ford Fusion as well!
Service brakes, Jan 17, 2023
Over the past 6-8 months, I have replaced the front passenger brake line two times and the front driver side brake line once. If needed, I have receipts showing I have purchased brake fluid and new brake lines on three separate occasions in recent months. I have pictures of the most recent brake line failure. On all three occasions the brake lines have split/burst, I’ve had no warning the brakes are failing or losing fluid or pressure. The low brake fluid light does not come on till minutes after the brakes fail. don’t know there’s a problem till I try to stop and the pedal goes straight to the floor. Right before the brake pedal hits the floor, there’s minimal braking power and you can gradually slow down. The last time this happened I was on the PA turnpike outside of Pittsburgh traveling 70mph. This was extremely unsafe, I thought for sure I was going to cause a major accident as I could not the stop the car in rush hour traffic.
Service brakes, Dec 10, 2022, crash
Which drive home from work one day when my brakes just gave out. Prior to my brakes given out in August. My brakes begin to feel loose. I set my car down for a few months and as recently as December 10 a had my car towed to Ford where they have. Let me know that my front brake lines have malfunction I need to be replaced.
Service brakes, Nov 3, 2022
This is the second issue within a year time period that this vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the left front brake flex hose was split. The left and right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation. The first time was on 10-22-2021 (28,559 Miles) the second time the above issued was experienced was on 11-03-2022 (32,721 miles) where that same parts had to be replaced, both the right and left front brake flex hoses.
Service brakes, Nov 3, 2022
The vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the right front brake flex hose was split. The right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation
Service brakes, Oct 11, 2022
Front passenger brake line burst summer of 2021 and front driver brake line has burst as of October 2022, vehicle available for inspection and confirmed issues by Firestone. When the 2nd brake line burst, driver was on the highway traveling across country, causing a high risk situation. Firestone has confirmed the brake lines have burst. Vehicle has only been inspected by Firestone for this issue. No warning prior to the burst, brake fluid light triggered when pressure lost on brakes. Passenger front first occurred summer 2021 and front driver October 2022. Again, no warning signs prior to the burst of the brake lines.
Service brakes, Aug 25, 2022, fire
Rear passenger caliper exploded causing a fire due to collapsed brake hose
Service brakes, Aug 20, 2022
Coming down a hill and the brake pedal felt a little different. Thought they might have gotten hot. Next day out to the store and pulling left onto a main street 6 lanes wide heard a pop and the brake pedal fell was gone. Front left brake hose popped. Got it home had to change it out at night. Not but three weeks later pulling into the garage I almost ran into the wall. After the pedal went to the floor again. This time it was the front right hose.
Service brakes, Aug 15, 2022
The passenger side front brake line failed with no warning. The brake pedal went to the floor, and the fluid warning light do not illuminate. Immediately contacted the dealer that had replaced the driver side brake line a few months earlier, after verifying that the inside wheel well was coated wihgt brake fluid. The dealer took it the next day and confirmed the failure and replaced the brake line that they had inspected 3 months earlier.
Service brakes, Aug 15, 2022
The driver side front brake line failed with no warning. The brake pedal went to the floor, and it took several more braking attempts before the fluid warning light illuminated. Immediately called the dealer when I arrived home and noticed brake fluid all over the inside wheel well. The dealer took it the next day and confirmed the failure and replaced the brake line. The dealer inspected the passenger side brake line, and stated that it was fine.
Service brakes, Aug 8, 2022
Brakes failed due to loss of brake fluid. Luckily I found a puddle under the car and was not driving at the time. This is identical to what is listed for similar Ford Edge & MKX vehicles under recall 20s42 . Independent goodyear repair shop fixed today for over $400 in repairs.
Power train, Service brakes, Jun 15, 2022, crash
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V427000 (Power Train), however, the VIN was not included. The manufacturer had been informed of the failure and transferred her to the NHTSA Hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.
Service brakes, Jun 13, 2022
Both driver & passenger break line hoses have had to be replaced at only 56k miles. There was no corrosion on the hose, nor any wear & tear. There was a lengthwise split in the rubber exterior of the hose and breakdown of the interior braided hose which lead to break fluid leaks. Occurred on both driver & passenger front hoses.
Service brakes, Air, Apr 29, 2022
The contact owns a 2017 Ford Fusion. The contact stated while his wife was driving the vehicle, the brake pedal was depressed to the floorboard with the brake warning light illuminated on the instrument panel. Upon inspection of the vehicle, the contact discovered splattered brake fluid underneath the vehicle. The contact had the vehicle towed the dealer and was provided an estimate to replace both brake lines. The manufacturer was also notified of the failure and the contact was informed that there were no recalls on the vehicle and that the warranty did not cover the repair. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 74,000.
Service brakes, Jun 9, 2021
Brakes failed - low brake fluid light came on - upon startup - putting vehicle in gear multiple warning lights came on - brake pedal went all the way to the floor - reduced stopping capability - an accident waiting to happen Dealership replaced 3 of 4 brake hoses; two hoses had bubbles and the third had ruptured A day earlier brakes were spongy
Service brakes, Sep 12, 2020
BRAKE FAILURE! BRAKE HOSE AT PASSENGER FRONT TIRE BURST AT 55,000 MILES. HOSE FAILURE AT CONNECTION. DEALER / FORD REFUSED WARRANTY ALTHOUGH THIS IS A KNOWN PART FAILURE. DRIVING ON HIGHWAY AT 65 MPH, BRAKES FAILED TO WORK, DROVE INTO MEDIAN AND BRAKE FLUID POURED OUT INTER RIGHT FRONT TIRE.
Air bags, Electronic stability control (ESC), Service brakes, Jun 24, 2020
SERVICE ADVANCED TRACK NOT WORKING STATIONARY. *TR
Power train, Service brakes, Feb 7, 2020
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THE BRAKE LINE LEAKED FLUID DUE TO THE TRANSMISSION COMING INTO CONTACT WITH THE BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Electrical system, Service brakes, Fuel/propulsion system, Oct 13, 2019
BRAKE ARE NOT WORKING
Service brakes, Oct 7, 2019, crash
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DEPRESSING THE BRAKE PEDAL AND DRIVING UP A HILL, THE PEDAL DEPRESSED TO THE FLOORBOARD AND THE VEHICLE FAILED TO OPERATE WITHOUT WARNING. WHEN THE BRAKE PEDAL FAILED TO OPERATE, THE VEHICLE BEGAN TO ROLL BACKWARDS. THE CONTACT TOOK THE VEHICLE TO RIO VISTA FORD (1010 CA-12, RIO VISTA, CA 94571, (707) 374-6411) WHERE THEY AGREED THAT THE BRAKES WERE FAULTY. THE DEALER REPLACED THE BRAKES UNDER WARRANTY. WHILE DRIVING 40 MPH AND APPROACHING TRAFFIC, THE BRAKES FAILED AGAIN WITHOUT WARNING. AS A RESULT, THE CONTACT CLIPPED THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S VEHICLE SUSTAINED FRONT END DAMAGE. THE CONTACT HAD TO PAY A $1,000 DEDUCTIBLE TO THE AUTO BODY SHOP TO REPAIR THE VEHICLE. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER, BUT WAS OFFERED NO ASSISTANCE. THE DEALER STATED THAT THE VEHICLE WAS MEANT TO OPERATE IN THAT MANNER. THE VEHICLE WAS TAKEN TO BIG VALLEY FORD (HIGHWAY M-28, EWEN, MI 49925, 906-988-2323) WHERE THEY WERE INITIALLY UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT THEN TOOK A MECHANIC TO TEST DRIVE THE VEHICLE AND THE FAILURE RECURRED. THE VEHICLE WAS DIAGNOSED WITH A COMPUTERIZED BRAKING MODULE DEFECT AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNKNOWN.
Service brakes, Engine, Oct 4, 2019
WHILE DRIVING IN TRAFFIC NEWER STYLE VACUUM PUMP FAILED IN MY 2017 FORD FUSION ALMOST REAR ENDED A TRUCK WHILE DIDNT KNOW WHAT THE PROBLEM WAS TALKED TO A FEW FORD DEALERS THAT TOLD ME IT WOULD BE OVER A WEEK BEFORE I WOULD BE ABLE TO GET MY CAR SERVICED. SO I STARTED TO TEST MY MY PARTS GOT A P0012 AND P0014 CODE AND PINPOINTED A DESTROYED VACUUM PUMP THAT HAD NO SUCTION.BREAKS ASSISTANCE WAS LOST
Service brakes, Mar 6, 2019
I TOOK MY VEHICLE TO MULLINAX FORD OF OLYMPIA FOR A SQUEAK DURING SUSPENSION JOUNCE. THEY TRACED THE PROBLEM TO A BRAKE LINE RUBBING ON THE SWAY BAR. THEY ALLEGEDLY FIXED THE ISSUE. ON MARCH 5, 2019, I EXPERIENCED A COMPLETE HYDRAULIC FAILURE OF THE VEHICLE'S BRAKE SYSTEM. THE VEHICLE WAS TOWED TO SKYLINE FORD IN SALEM, OR FOR REPAIRS AND THEY FOUND A BRAKE LINE FAILURE DUE TO RUBBING THE VEHICLE'S SWAY BAR. I BELIEVE THERE IS THE POTENTIAL FOR THIS TO BE A WIDESPREAD ISSUE AND AM REQUESTING A FULL INVESTIGATION DUE TO THE VOLUME OF FORD FUSION VEHICLES ON THE ROAD AND THE SEVERITY OF A BRAKE HYDRAULIC FAILURE. THE ISSUE MAY BE CONFINED TO "SPORT" MODELS WHICH MAY HAVE A LARGER FRONT SWAY BAR THAN OTHER FUSION MODELS. MY VEHICLE HAS OVER 50,000 MILES WHICH IS ABNORMALLY HIGH FOR A 2017 MODEL YEAR VEHICLE. AS OTHER VEHICLES OF THIS TYPE ACQUIRE THE MILEAGE MY VEHICLE HAS, MORE MAY BE SUBJECT TO THIS TYPE OF FAILURE. THE SPORT MODEL WAS NOT PRODUCED BEFORE 2017
Steering, Service brakes, Engine, Feb 6, 2017
WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.