2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints
1,110 reports, newest first.
Other or unspecified, Sep 8, 2022
I took my car to the Ford dealer today for a oil change and was told that the lug nuts were defective and had to be replaced. They charged me $237.40 to replaced them. I have a extended warranty and they told me they were not cover under this warranty. Checking on line I find there is a large number of vehicle that have the same problem with the same lug nuts. Why is not a recall on these lug nuts.
Power train, Sep 8, 2022
The contact owns a 2017 Ford Fusion. The contact stated that an independent mechanic had previously replaced the gear shifter; however, the failure recurred while starting the vehicle. The gear shifter seized and was unable to shift to the intended gear. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was 94,518.
Power train, Sep 3, 2022
Turned off 2017 Ford Fusion SE 1.5l and received a msg: shift says fault - service soon. Car kept telling me it was not in park even though it did turn off. Placed wheel blocks behind the wheels because it was "parked" at an angle. I can't understand how the 2017 is excluded from the previous years recalls for the shift bushing issue. After checking the bushing, the car did start but will not shift.
Power train, Aug 30, 2022
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the Shift System Fault and Transmission Not in Park messages were displayed. The transmission warning light was also illuminated. Additionally, the gear shifter failed to shift into the intended gear, and the parking brake inadvertently engaged while driving. The vehicle was towed to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The failure mileage was 87,239.
Engine, Aug 28, 2022
I am filing a complaint in regards to the KNOWN safety issue with these cars. My coolant is leaking into cylinders 2 & 3. 60,000 mi, very well maintained vehicle. This can cause fire while driving. My wife and kids use this car. Please do something about this. This many of same problem is a recall, class action? Thank You.
Other or unspecified, Aug 27, 2022
Shifter cable bushing wore out, and now shifter cable keeps detaching.
Service brakes, Aug 25, 2022, fire
Rear passenger caliper exploded causing a fire due to collapsed brake hose
Power train, Aug 23, 2022
Vehicle stuck in park, the shifter cable bushing failed. Bushing deteriorated and is completely missing
Service brakes, Aug 20, 2022
Coming down a hill and the brake pedal felt a little different. Thought they might have gotten hot. Next day out to the store and pulling left onto a main street 6 lanes wide heard a pop and the brake pedal fell was gone. Front left brake hose popped. Got it home had to change it out at night. Not but three weeks later pulling into the garage I almost ran into the wall. After the pedal went to the floor again. This time it was the front right hose.
Power train, Aug 19, 2022
My 2017 Ford Fusion started have problems with shifting from different gears. After a week of small shifting issues, it would not shift into second gear. Launched into second gear from first very fast. Then it wouldn’t shift at all for awhile, then slowly worked between gears. Ford said it is the Torque converter and isn’t covered by recall. Sounds very close and fishy to me. It was made at the Hermosillo Ford plant and less than a month past the recall for this same issue out of this plant for this year make and model. Ford said there is nothing they can do. New transmission is 12 weeks out due to part shortage.
Power train, Aug 18, 2022
As I put the car in reverse it shifted really hard and then a warning light came on and told me to check the manual. Upon checking the manual I found it’s the Powertrain Indicator. The car is still driveable but skips and shutters when picking up speed to shift gears. It also hesitates like it wants to stop. I almost stalled out in the middle of the road multiple times while trying to make it back home.The manufacturer was contacted and I was told my particular vehicle was not under the recall. They offered no further assistance.
Power train, Aug 15, 2022
The contact owns a 2017 Ford Fusion. The contact stated upon reversing out of the garage, he shifted from reverse (D) to drive (D), but the vehicle failed to respond. An unknown warning light was illuminated. The contact was able to push the back vehicle into the driveway with assistance. An unknown dealer was notified of the failure and informed the contact that the failure was associated with the transmission shifter cable bushing. The contact purchased a transmission shifter bushing rubber from an unknown dealer and replaced the part himself. Additionally, the contact replaced the battery of the vehicle as the failure had drained the battery. The contact was able to drive the vehicle. However, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that the key fob battery, the vehicle battery, and the transmission cable bushing had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.
Other or unspecified, Aug 15, 2022
I have a 2.0L engine with a 6-speed engine. My daughter was on the highway going about 60mph and her car started shaking very badly and eventually shut off. It turns out that it does in fact have something to do with her studs not being welded correctly, and her transmission mounts failed causing the engine and transmission to move rapidly under the hood of her car not being held in place.
Service brakes, Aug 15, 2022
The passenger side front brake line failed with no warning. The brake pedal went to the floor, and the fluid warning light do not illuminate. Immediately contacted the dealer that had replaced the driver side brake line a few months earlier, after verifying that the inside wheel well was coated wihgt brake fluid. The dealer took it the next day and confirmed the failure and replaced the brake line that they had inspected 3 months earlier.
Service brakes, Aug 15, 2022
The driver side front brake line failed with no warning. The brake pedal went to the floor, and it took several more braking attempts before the fluid warning light illuminated. Immediately called the dealer when I arrived home and noticed brake fluid all over the inside wheel well. The dealer took it the next day and confirmed the failure and replaced the brake line. The dealer inspected the passenger side brake line, and stated that it was fine.
Power train, Aug 12, 2022
The contact owns a 2017 Ford Fusion. The contact stated while reversing out of his residence and attempting to move the gear shifter from reverse (R) into drive (D) position, the vehicle seized. The contact stated that the transmission failure warning light was illuminated. The vehicle was not drivable. The contact was able to manually shift the transmission shifter cable and pushed the vehicle out of the road. The local dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000. The consumer stated the vehicle was repaired on 08/22/22 at the owners expense.
Service brakes, Aug 8, 2022
Brakes failed due to loss of brake fluid. Luckily I found a puddle under the car and was not driving at the time. This is identical to what is listed for similar Ford Edge & MKX vehicles under recall 20s42 . Independent goodyear repair shop fixed today for over $400 in repairs.
Power train, Aug 5, 2022
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11477872*DJR ******* DELETE VOQ *******
Power train, Aug 5, 2022
The contact owns a 2017 Ford Fusion. The contact stated that after reversing the vehicle and then shifting to drive(D), the vehicle rolled backward with the transmission failure warning light illuminated. The contact was able to depress the brake pedal to stop the vehicle. The contact stated that the vehicle stopped, stalled, and could not be restarted. The contact disconnected the battery and waited for several minutes before restarting the vehicle and driving to the residence. The dealer and the manufacturer were contacted but offered no assistance. The contact was notified that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was 91,000.
Engine, Fuel/propulsion system, Aug 1, 2022
All right, so I have a little bit of bad news for you, so we hooked up a code reader to the car. And there were a couple of misfires. So there's a cylinder to misfire a cylinder or a random misfire detected, a cylinder 3, misfire a cylinder one misfire. So our service advisor thinks that it's probably not an issue with a coolant. An issue with the head gasket, and he would recommend that that gets replaced. And he said, at some point, you might need to replace the entire engine.
Wheels, Jul 26, 2022
The contact owns a 2017 Ford Fusion. The contact stated that upon taking the vehicle to the dealer for servicing, he was informed that all twenty of the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The dealer and the manufacturer were informed of the failure. The contact was notified that the failure was a known issue. The failure mileage was approximately 34,920.
Other or unspecified, Jul 19, 2022
Stopped vehicle at a drive though and put in in park. Afterword would not shift into drive, only in reverse. Had to back all the way through a parking lot to find a safe place to try to park as not to be in the way of other vehicles. Fortunately, at the time no one was parked behind me. after turning off the car, it would not start again and had to have the vehicle towed to a dealership for repair. There is a recall on many Ford vehicles for this exact same issue due to a shift cable bushing, but for some reason not on this particular vehicle. No warning lights appeared before the issue, only after I killed the car and tried to restart it.
Steering, Jul 15, 2022
Driving vehicle, Steering Assist Fault light comes on, steering wheel locks and vehicle becomes very difficult to operate. Locally, Ford dealership will not inspect as they will not take any calls in the service department. This is the second time this has happened to this vehicle. Vehicle has been previously taken to dealership, to which dealer was “unable to diagnose issue.” Vehicle was subsequently repaired, as an independent service center was able to diagnose issue and repair. Vehicle drove well for 4 months until today, when second incident occurred. In this situation, other vehicles on the road were in danger as I was unable to turn from turning lane, driving into outer tuning lane, almost striking another vehicle. Luckily, I had slowed down enough for vehicle to drive passed me without incident. There is something inherently wrong with the 2017 Fusion’s Power rack and Pinion Gear, and I implore Ford to do the right thing and look into this matter, as this issue is ongoing and widespread.
Engine and engine cooling, Jul 12, 2022
The contact owns a 2017 Ford Fusion. The contact stated that while accelerating at 65 MPH, the vehicle began to shake and hesitated with the check engine warning light illuminated. The contact stated that the vehicle would not accelerate above 60 MPH; the contact was able to drive the vehicle to the residence. The vehicle was then towed from the home to the dealer where a diagnostic test discovered that coolant had leaked into the cylinders. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.
Engine, Other or unspecified, Jul 8, 2022
Engine dash light keeps coming on. A mechanic check engine number and printed TSB19-2346: 2.0L EcoBoost Ana says it’s under recall. But Ford dealerships around me refuse to do anything about it it. The error message is saying 2nd cylinder miss fire. Coolant keeps going low and car started to shut itself down.