2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints
1,110 reports, newest first.
Power train, Service brakes, Feb 7, 2020
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THE BRAKE LINE LEAKED FLUID DUE TO THE TRANSMISSION COMING INTO CONTACT WITH THE BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Steering, Feb 5, 2020
I JUST PURCHASED THIS VEHICLE FROM A PRIVATE DEALER (AMERICAN CAR CENTER IN GA). IN LESS THAN 2 DAYS THE ERROR MESSAGE POPPED UP. THEY WONT FIX THE ISSUE AND FORD WANTS ME TO PAY TO GET IT ON THE COMPUTER TO SEE WHATS WRONG WITH IT. I ONLY HAD THE CAR FOR TWO MONTHS AND NOW I WILL BE OUT OF POCKET! ITS NOT FAIR!!!!!!!!!!!!! SOMEONE NEEDS TO FIX THIS ISSUE!
Engine, Feb 3, 2020
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AT 70 MPH THE VEHICLE OVERHEATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SPARK PLUGS, TRANSMISSION, HEAD GASKET, AND ENGINE WERE REPLACED. THE VEHICLE WAS TAKEN TO (CRESCENT FORD 100 OLD WINSTON RD, HIGH POINT, NC 27265 (336) 869-2181) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT A CALIBRATION WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000.
Power train, Feb 3, 2020
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN, THE TRANSMISSION STARTED SLIPPING AND THE PARKING BRAKE ACTIVATE SIMULTANEOUSLY. THE CONTACT ALSO INDICATED THAT THE TRANSMISSION TORQUE CONVERTER WAS DAMAGED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER COVERT FORD (11514 RESEARCH BLVD, AUSTIN TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,000.
Electrical system, Feb 1, 2020
FORD SYNC 3 "APIM" FAILURE. THE MODULE CONTROLLING THE INFOTAINMENT SYSTEM IN THE CAR FAILED AFTER A SOFTWARE UPDATE TO VERSION 3.0. HAPPENED 7 DAYS PAST AND 6000MI BEFORE WARRANTY EXPIRED WITH FORD UNWILLING TO COVER ANY OF THE COST. AFTER APIM REPLACEMENT BATTERY ALSO FAILED. AFTERMARKET SELLERS OF APIM'S ACKNOWLEDGE HIGH FAILURE RATE ON 1ST GEN (2016-17) APIMS.
Seat belts, Feb 1, 2020
THE SEATBELT HAS CAME APART INSIDE. YOU CAN LOOK INSIDE THE ONE THAT'S BROKEN AND THE GOOD ONE AND SEE THERE IS A PIECE MISSING OR BROKEN.
Power train, Jan 17, 2020
I HAVE A 2017 FORD FUSION, PURCHASED 6 MTHS AGO. I WAS STATIONARY IN A PARKING LOT, WHEN I PUT IT IN REVERSE IT IMMEDIATELY THREW ITSELF BACK IN PARK AND GAVE ERROR 'SHIFT SYSTEM FAULT SERVICE SOON'. CYCLED CAR ON AND OFF SEVERAL TIMES WITH THE SAME RESULT. THERE WAS NO PRIOR WARNING OF ANY ISSUES. I AM READING THIS IS HAPPENING TO ALOT OF 2017 FORD FUSIONS. I AM OUT OF WARRANTY, THE DEALERSHIP IS FIGHTING ME ON WARRANTY WHEN I SPECIFICALLY SAID I WOULD NOT BUY IT WITHOUT ONE, AND I CANT AFFORD TO FIX IT. I STILL OWE OVER $14,000 ON THIS CAR AND JUST HAVING IT 6 MTHS I AM VERY DISAPPOINTED. HOPE THIS IS RECALLED!
Electrical system, Engine, Jan 12, 2020
SINCE I BOUGHT THE CAR IN MARCH OF 2019 IT HAS GIVEN ME PROBLEMS WITH STARTING. IT SEEMS THE BATTERY IS ALWAYS DEAD EVEN WHEN THE BATTERY IS NEW AND THE MECHANIC TELLS ME THE BATTERY IS CHARGED FINALLY TODAY A MECHANIC TOLD ME IT MAY BE THE STARTER. BECAUSE WHEN I TRY TO START IT MOST TIMES IT IS DELAYED OR SOMETIMES IT WON'T START AND I NEED A JUMP . THIS CAR IS ONLY 2 YEARS OLD. WHY AM I HAVING PROBLEMS WITH THE STARTER ? IS THERE A RECALL ON THIS CAR?
Engine, Dec 26, 2019
WHILE TRAVELING AT APPROX. 32 MPH ON CITY STREET TRAVELING IN A STRAIGHT LINE ENGINE STALLED. 'FULL ACCESSORY POWER ACTIVE' AND ALL THE WARNING LIGHTS LIT UP ON THE DASH. CAR COASTED TO A STOP. ENGINE START TOP BUTTON WAS BLINKING GREEN. PRESSED THE BUTTON. CAR STARTED AND RAN FINE. SECOND INSTANCE OF THIS OCCURRING. FIRST OCCURRENCE @ APPROX. 4000 MI. SECOND (12-24-2019) @ 12,600 MI. ## VIN PASSED ## FORD FUSION SPORT 2017 ##
Power train, Engine, Dec 23, 2019
MY CAR IS JERKING AND THE CHECK ENGINE LIGHT HAS NOT COME ON IT HAS BEEN SINCE JULY AND THEY CAN'T TELL ME BUT IT A RECALL ON THE 2.0 LITER BUT NOT ON MINE FOR A 2.5 TORQUE CONVERTER THAT IS THE PROBLEM AND THE GUY AT FORD PLACE SAID IT WOULD BE 2700 TO FIX I WOULD RATHER RUN IT IN A RIVER WOW
Engine, Dec 16, 2019
VEHICLE HAS STALLED OUT SEVERAL TIMES WHILE STOPPED IN TRAFFIC. IT TAKES SEVERAL MINUTES TO GET THE VEHICLE STARTED AGAIN. TOOK TO FORD DEALER AND THEY STATED IF THERE IS NO CODE TO READ THEY WOULD NOT BE ABLE TO FIND OUT THE PROBLEM.
Power train, Dec 10, 2019
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AND APPROACHING A STOP LIGHT, THE INSTRUMENT PANEL DISPLAYED "AUTO START STOP SHIFT TO (P) THEN RESTART ENGINE". THE CONTACT DID AS INSTRUCTED AND WAS ABLE TO CONTINUE DRIVING. THE CONTACT STATED THAT THE FAILURE RECURRED EACH TIME THE VEHICLE STOPPED AT A STOP LIGHT OR STOP SIGN. THE CONTACT CALLED MIDWAY FORD (2777 SNELLING AVE N, ROSEVILLE, MN 55113, (651) 636-8200) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE CONTACT STATED THAT AT 61,000 MILES, THE THROTTLE BODY WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,115. *LN*JB
Power train, Nov 30, 2019
77K MILES, SHIFT SYSTEM FAULT WHILE VEHICLE IN USE, TRYING TO CHANGE FROM REVERSE TO DRIVE ON A DOWNTOWN CITY STREET. GEAR SELECTOR KNOB RETURNS TO PARK FROM SELECTING REVERSE, OR DRIVE. FORD FUSION IS NOT OPERABLE AND HAD TO BE TOWED. REVIEWED PREVIOUS INCIDENT REPORTS FOR 2017 MODEL IDENTIFYING PLASTIC BUSHING HOLDING THE SHIFT LINK CABLE TO THE TRANSMISSION FAILING. FORD FUSION MODEL 2016 AND EARLIER RECALLS FOR THE SAME PLASTIC BUSHING FAILURE, ALONG WITH MY WIFE'S 2014 FORD ESCAPE HAVING A RECALL FOR THE SAME PLASTIC BUSHING. WHY DOES THIS DEFECTIVE PLASTIC BUSHING REMAIN IN USE AFTER YEARS OF RECALLS?
Engine, Nov 29, 2019
MY FUSION ENGINE AUTOMATICALLY TURNS OFF AND DOESN'T WANT TO TURN BACK ON, SHOWING ME A NEEDS NEW BATTERY AND NEEDS SERVICE WARNING. IT TAKES MULTIPLE ATTEMPTS TO RESTART THE CAR TO GET IT BACK ON SOMETIMES TAKING MINUTES. I TOOK IT TO THE MAC HAIK FORD DEALERSHIP SERVICE CENTER TODAY AND THEY TOLD ME THIS WAS NORMAL. AS IF THE CAR TELLING ME IT NEEDS A NEW BATTERY, WHILE THE NEEDS SERVICE WARNING LIGHT COMES ON, AND THEN TURNING ITSELF OFF IS NORMAL. MY CAR IS DYING AT STOP LIGHTS LEAVING ME STRANDED WITH CARS HONKING AT ME AND THEY DIDN'T SEEM TO CARE. THEY TRIED TO GIVE IT BACK TO ME AS IS AND I TOLD THEM TO GIVE IT TO A BETTER MECHANIC AND THEY ARE CHECKING IT AGAIN. I LOOKED ONLINE IN FORUMS AND APPARENTLY THIS IS A COMMON ISSUE AND FORD DOESN'T EVER FIX IT. HTTPS://WWW.F150FORUM.COM/F118/AUTO-STARTSTOP-ERROR-437920/INDEX4/
Air bags, Seat belts, Nov 27, 2019, crash
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A CEMENT STRUCTURE. DURING THE CRASH, THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. ALSO, THE DRIVER'S SIDE SEAT BELT LOCKING MECHANISM BECAME JAMMED AND THE DRIVER COULD NOT IMMEDIATELY EXIT THE VEHICLE. THE VEHICLE WAS TOWED FROM THE SCENE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. LIBERTY FORD BRUNSWICK (3101 CENTER RD, BRUNSWICK, OH) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Power train, Nov 26, 2019
WHEN BACKING FROM A PARKING SPACE, THE VEHICLE WOULD NOT SHIFT TO ANY GEAR OR NEUTRAL. NO WARNING OR INDICATION OF ANY PROBLEM, IT JUST QUIT RIGHT IN THE MIDDLE OF A PARKING LOT. VEHICLE SHIFTER KEPT RETURNING TO PARK AND WOULD NOT MOVE! VERY DANGEROUS. MECHANIC SAID THE SHIFT CABLE BROKE. I SEE ON HERE THAT OTHERS HAVE HAD THE SAME ISSUE AND THERE WAS A RECALL UP TO THE 2017 MODELS. I THINK FORD NEEDS TO RECALL THE 2017 MODELS FOR THE SHIFT CABLE AS WELL BECAUSE IT'S OBVIOUSLY AN ISSUE. CAR HAS 80K MILES. TRANSMISSION WAS REPLACED AT 66K MILES. 2017 FORD FUSIONS ARE AWFUL AND DANGEROUS! DO YOUR CUSTOMERS MATTER, FORD?
Power train, Nov 23, 2019
I HAVE A 2017 FORD FUSION AND THE SHIFTER CABLE BUSHING CAME APART CAUSING MY CAR TO BE STUCK IN REVERSE. I COULD NOT START MY CAR IN A PARKING LOT BECAUSE THE DASH SHOWED THE CAR WAS IN REVERSE ALTHOUGH THE SHIFTER WAS IN PARK. MY CAR WAS TOWED THROUGH FORD ROADSIDE. I WAS CHARGED FOR THE TOW AND THE REPAIR THROUGH FORD. I WAS TOLD BY FORD CUSTOMER SERVICE THAT NONE OF THIS IS COVERED BY THE RECALL 19S16. CURRENTLY THE RECALL IS FOR 2013-2016 CARS. MY CAR WAS MADE AT THE SAME HERMOSILLO MEXICO PLANT AS THE OTHER CARS WITH THE RECALL. IT WOULD HAVE BEEN MANUFACTURED IN 2016. THIS IS A SAFETY ISSUE AND MY CAR COULD HAVE ROLLED AWAY IN PARK CAUSING INJURY. A NEW PLASTIC BUSHING WAS INSTALLED ON THE SHIFTER CABLE BUT I'M WORRIED IN ANOTHER TWO YEARS THE SAME THING WILL HAPPEN AFTER WEAR.
Seat belts, Nov 8, 2019
THE REAR SEATBELTS RATCHET DOWN CONTINUOUSLY CAUSING THE REAR PASSENGERS TO HAVE TO TAKE THEM OFF AND REBUCKLE THEM.
Electrical system, Service brakes, Fuel/propulsion system, Oct 13, 2019
BRAKE ARE NOT WORKING
Electrical system, Oct 12, 2019
IF I TURN ON MY ELECTRONIC PARKING BRAKE AND TURN MY CAR OFF BY THE TIME I WAKE UP MY CAR BATTERY WILL BE DRAINED
Electrical system, Exterior lighting, Seats, Oct 10, 2019
ERROR MESSAGE ON INSTRUMENT PANEL DISPLAYS "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM" WHEN THIS HAPPENS THE CLIMATE SYSTEM, RADIO, WINDOWS, AND SEAT CONTROLS STOP WORKING, THIS HAPPENS RANDOMLY AND CAN LAST AS LONG AS A WEEK. MANY OWNERS WITH SEVERAL DIFFERENT FORD MODELS ARE EXPERIENCING THIS PROBLEM AND FORD REFUSES TO ACKNOWLEDGE IT.
Service brakes, Oct 7, 2019, crash
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DEPRESSING THE BRAKE PEDAL AND DRIVING UP A HILL, THE PEDAL DEPRESSED TO THE FLOORBOARD AND THE VEHICLE FAILED TO OPERATE WITHOUT WARNING. WHEN THE BRAKE PEDAL FAILED TO OPERATE, THE VEHICLE BEGAN TO ROLL BACKWARDS. THE CONTACT TOOK THE VEHICLE TO RIO VISTA FORD (1010 CA-12, RIO VISTA, CA 94571, (707) 374-6411) WHERE THEY AGREED THAT THE BRAKES WERE FAULTY. THE DEALER REPLACED THE BRAKES UNDER WARRANTY. WHILE DRIVING 40 MPH AND APPROACHING TRAFFIC, THE BRAKES FAILED AGAIN WITHOUT WARNING. AS A RESULT, THE CONTACT CLIPPED THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S VEHICLE SUSTAINED FRONT END DAMAGE. THE CONTACT HAD TO PAY A $1,000 DEDUCTIBLE TO THE AUTO BODY SHOP TO REPAIR THE VEHICLE. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER, BUT WAS OFFERED NO ASSISTANCE. THE DEALER STATED THAT THE VEHICLE WAS MEANT TO OPERATE IN THAT MANNER. THE VEHICLE WAS TAKEN TO BIG VALLEY FORD (HIGHWAY M-28, EWEN, MI 49925, 906-988-2323) WHERE THEY WERE INITIALLY UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT THEN TOOK A MECHANIC TO TEST DRIVE THE VEHICLE AND THE FAILURE RECURRED. THE VEHICLE WAS DIAGNOSED WITH A COMPUTERIZED BRAKING MODULE DEFECT AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNKNOWN.
Service brakes, Engine, Oct 4, 2019
WHILE DRIVING IN TRAFFIC NEWER STYLE VACUUM PUMP FAILED IN MY 2017 FORD FUSION ALMOST REAR ENDED A TRUCK WHILE DIDNT KNOW WHAT THE PROBLEM WAS TALKED TO A FEW FORD DEALERS THAT TOLD ME IT WOULD BE OVER A WEEK BEFORE I WOULD BE ABLE TO GET MY CAR SERVICED. SO I STARTED TO TEST MY MY PARTS GOT A P0012 AND P0014 CODE AND PINPOINTED A DESTROYED VACUUM PUMP THAT HAD NO SUCTION.BREAKS ASSISTANCE WAS LOST
Electrical system, Sep 23, 2019
2017 FUSION IS ONCE AGAIN BACK TO MAKE A SECOND ATTEMPT TO FIND WHY THE BATTERY IS BEING DRAINED. I HAVE PICS OF EACH TIME THAT IT AS COMPLETELY DIED AND I HAD TO RECHARGE THE BATTERY. THE LAST TIME IT WAS SITTING ON MY DRIVEWAY FOR 5 DAYS AND IT COMPETELY DRAINED THE BATTERY. I HAD TO PUT A CHARGER ON IT OVERNIGHT THROUGH THE ENGINE COMPARTMENT AND THEN WHEN I WAS FINALLY ABLE TO GET THE TRUNK THEN I HAD TO RECHARGE THE BATTERY FOR OVER 8 HOURS TO GET THE VEHICLE STARTED. I DO NOT HAVE THE TIME TO TAKE THIS PROBLEM TO THE TO THE DEALER EACH TIME BUT I AM GOING TO TAKE IT IN AGAIN THIS WEEK 9-23-2019 TO SEE IF THEY CAN LOOK INTO WHAT IS CAUSING THIS PROBLEM. IT IS UNBELIEVABLE TO US THAT FORD DOES NOT RECALL THESE CARS.
Power train, Sep 20, 2019
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH THROUGH A BUSY INTERSECTION, THE VEHICLE SUDDENLY DECELERATED AND STALLED. AFTER TURNING THE ENGINE OFF AND BACK ON, THE "SHIFT SYSTEM FAULTY" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND AN INDEPENDENT MECHANIC DIAGNOSED THAT THE SHIFT CABLE CONNECTOR WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. PIONEER FORD (150 HWY 27 NORTH BYPASS, BREMEN, GA 30110) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.