2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints
1,110 reports, newest first.
Air bags, Nov 14, 2017
TAKATA RECALL LEGAL NOTICE TK59527847. CHAPTER 11 CASE NO. 17-11375 (BLS) -- HAVE ENTERED VIN, LICENSE #, AND STATE ON WEBSITE. NOTHING WORKS TO PROVIDE AN ANSWWER! NO PROBLEM WITH VEHICLE YET. I CHECKED TODAY.
Steering, Suspension, Power train, Wheels, Nov 9, 2017, crash
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE PULLED TO THE LEFT AND SWAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BEFORE MAKING AN APPOINTMENT WITH SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 (301) 423-4950), THE VEHICLE STARTED PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED AIR. ANOTHER TECHNICIAN DIAGNOSED THE VEHICLE AND REVEALED THAT THE FRONT CAMBER AND REAR TOE FAILED. THE REPAIRS NEEDED WERE UNKNOWN AND THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN FOR A TEST DRIVE, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO MAKE AN APPOINTMENT WITH THE LOCAL DEALER. THE CONTACT STATED THAT THE GEAR SHIFT ALSO STARTED TO SHIFT INADVERTENTLY FROM DRIVE TO NEUTRAL. THE VEHICLE WAS TAKEN BACK TO SHEEHY FORD OF MARLOW, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED ONCE AGAIN AND INFORMED THE CONTACT TO MAKE AN APPOINTMENT. ON NOVEMBER 1, 2017, WHILE DRIVING 25 MPH, THE VEHICLE SHIFTED TO THE RIGHT, STRUCK TWO OTHER VEHICLES, FLIPPED OVER, AND LANDED ON ITS ROOF. ALL OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISES ALL OVER THE BODY AND INJURIES TO THE NECK, BACK, LEFT HIP, BOTH SHOULDERS, AND BOTH KNEES. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO A LOCAL HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE INITIAL FAILURE MILEAGE WAS APPROXIMATELY 15 AND THE CRASH OCCURRED AT APPROXIMATELY 3,200 MILES.
Electrical system, Nov 8, 2017
BATTERY DISCHARGES WHEN CAR IS PARKED FOR MORE THAN A DAY. THIS HAS HAPPENED REGULARLY SINCE THE VEHICLE WAS NEW.
Air bags, Nov 6, 2017
TAKATA RECALL NOT HONORED BY CARUSO FORD LONG BEACH CALIFORNIA FOR CORRECTING DEFECTIVE PASSENGER AIRBAG ON FORD FUSION 2017 TOLD ME TODAY THEY COULD NOT HELP ME THIS IS THE LOCATION WERE I PURCHASED MY FORD FUSION 2007 I AM AFRAID TO HAVE KIDS OR ADULTS RIDING WITH ME IN THIS AUTOMOBILE I WOULD LIKE THIS AIRBAG REPLACED ASAP. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Electrical system, Nov 1, 2017
WE BOUGHT THIS VEHICLE BRAND NEW AND WE HAD THIS PROBLEM SINCE DAY ONE AT DELIVER, THE VEHICLE HAD MORE BATTERIES THAN DAYS IN MY DRIVEWAY.
Steering, Nov 1, 2017
I WAS DRIVING IN THE HIGHWAY AND SUDDENLY THE WHEELS STOPPED FROM TURNING I ALMOST HAD AN ACCIDENT WHEN I TOUK THE EXIT AND THE LIGHT WENT ON INDICATES THE CAR NEED A SERVICE STEERING ASSIST FAULT, I TOOK IT TO FORD DEALER THER WAS NO EXPLANATION WHAT DID CAUSE THAT THEY TOLD ME THE STEERING BAR ROCK GET BROKEN BECAUSE YOU MAY HIT SOMETHING I EXPLAINED TO THEM THAT NOTHING HIT ME BBUT BECAUSE THEY HAVE NO EXPLANATION THEY MADE THAT UP SOMEONE NEED TO LOOK THAT UP THIS IS SO DANGEROUS ISSUE WHILE YOU DRIVING.
Engine, Fuel/propulsion system, Sep 25, 2017
WHILE DRIVING MY CAR THERE IS AN ODOR THAT SMELLS LIKE GAS. I AM NOT SURE WHERE IT IS COMING FROM SOMETIMES IT'S VERY STRONG OTHERS NOT SO BAD
Electrical system, Aug 28, 2017
I HAVE OWNED MY FORD FUSION SINCE MARCH 2017. TWICE SINCE JUNE 2017 I HAVE COME OUT TO A CAR THAT WILL NOT START. THE FIRST TIME THIS OCCURRED WTHERE WAS NO WAY FOR US TO MANUALLY JUMP THE CAR DUE TO THE PLASTIC GUARD HAD NOT BEEN REMOVED. IT TOOK 2 DAYS FOR MAINTENANCE TO REPLACE THE BATTERY AND THAT WAS ALL THAT WAS DIAGNOSED. AUGUST 27, 2017, AGAIN MY CAR WOULD NOT START NOR WERE WE ABLE TO JUMP IT.
Electrical system, Other or unspecified, Aug 26, 2017
SINCE PURCHASING THE CAR IN JANUARY OF 2017 I HAVE NOT BEEN ABLE TO CONNECT MY SMARTPHONE TO THE NAVIGATION SYSTEM ON THE SCREEN IT WILL WORK SOMETIMES EVEN THOUGH I DOWNLOAD THE APPROPRIATE APPS FOR MY PHONE IT WILL NOT CONNECT. I HAVE TAKEN THE CAR IN 3 DIFFERENT OCCASIONS TO FORD OF MONTEBELLO AND THE PROBLEM PERSISTS. THE TOUCHSCREEN ALSO HAS FLICKERED AND TURN ON OFF NUMEROUS TIMES WHILE I WAS DRIVING THE CAR. BOTH OF MY FRONT DRIVER SIDE WINDOW AND PASSENGER WINDOW HAVE HAD A TENDENCY TO NOT ROLL ALL THE WAY UP AND AT THE SAME TIME ROLLED DOWN AND THEN THEY WOULD START DOING IT REPEATEDLY UNTIL I TURN THE CAR OFF OPEN MY DRIVER SIDE DOOR TURN THE CAR BACK ON AND THEN IT WOULD STOP.
Electrical system, Aug 3, 2017
THIS IS A FOLLOW UP TO COMPLAINT NO. 11010655 (FORD CASE NO. CAS12754117). ON THE MORNING OF 7/26/2017, AFTER THE VEHICLE WAS PARKED IN A DRIVEWAY OVERNIGHT, I STARTED THE VEHICLE AS A TEST TO ENSURE IT WOULD START LATER FOR MY SPOUSE. IT STARTED FINE. WHEN SHE TRIED TO START IT LATER AND IT WOULD NOT START. I THEN TRIED TO START IT AGAIN. IT WOULD NOT START AND THE LIGHTS FLASHED ON THE DASHBOARD. (BOTH THE SERVICE TECHS AT FAITH FORD AND DURAND FORD SAID THIS INDICATED A LOW VOLTAGE SITUATION.) I HAD THE VEHICLE TOWED TO DURAND FORD. IT STARTED FINE. SERVICE AT DURAND (A) SWITCHED OUT THE BATTERY FOR A NEW BATTERY AND (B) VERIFIED THAT THE AUDIO CONTROL MODULE HAD BEEN UPDATED TO ITS LATEST VERSION [A PROBLEM NOTED ON CARCOMPLAINTS.COM]. WHILE THE VEHICLE WAS AT DURAND FORD FROM 7/27/2017 UNTIL 8/3/2017, IT DID NOT FAIL TO START, EVEN AFTER BEING PARKED FOR A FEW DAYS.
Engine, Jul 31, 2017
VEHICLE IS A SPORT MODEL, 2.7L TWIN TURBO. UNDER HARD ACCELERATION, EXHAUST FUMES ENTER THE CABIN DOES NOT OCCUR UNDER NORMAL DRIVING
Electrical system, Electronic stability control (ESC), Jul 25, 2017
AT 1884 MILES, VEHICLE WOULD NOT START. WHEN JUMP STARTED, CHECK ENGINE LIGHT WAS ON. RETRIEVED CODES FOR "ALMOST EVERY MODULE" HAD LOW VOLTAGE. BATTERY WAS CHARGED AND CODES WERE CLEARED. SERVICE TECH SAYS THERE ARE NO SERVICE MEMOS OR RECALLS. IT APPEARS 14 COMPLAINTS OF DEAD BATTERY ON THIS MAKE/MODEL WERE FILED ON CARCOMPLAINTS.COM: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2017/ELECTRICAL/DEAD_BATTERY.SHTML
Electrical system, Jul 13, 2017
I'VE HAD BATTERY FAILURE ON 4 OCCASIONS WITHIN A MONTH OF PURCHASING THE VEHICLE AND THE BATTERY HAS BEEN REPLACED BUT THE ISSUE REMAINS. THIS IS A KNOWN ISSUE WITH THE FUSION AS I'VE READ IN MANY BLOGS ONLINE AND COMPLAINTS ON NHTSA WEBSITE BUT FORD HAS YET TO ISSUE A TSA OR RECALL.
Electrical system, Other or unspecified, Engine, Jul 6, 2017
I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I TOOK IT TO THE SHOP THIS TIME THEY INFORMED ME THAT THE CAR WAS MANUFACTURED ON 8/1/16 AND SAT TOO LONG WITHOUT BEING DRIVEN SO IT CAUSED THE BATTERY TO MESS UP(EVEN THOUGH I HAD THE BATTERY REPLACED A MONTH EARLIER, AND DRIVE EVERY SINGLE DAY TO WORK). I GOT THE CAR BACK AND I BET YOU CANT GUESS WHAT HAPPENED ON 2/4/17... MY CAR WAS DEAD. WOULDN'T START, WOULDN'T UNLOCK... DEAD. THIS TIME THEY WE'RE "99.9% SURE" THEY FIXED THE PROBLEM BY UPDATING MY POWER TRAIN CONTROL MODULE. THEY HADN'T, IT DIED AGAIN ON 5/22/17. WHEN I TOOK IT IN, THEY UPDATED THE POWERTRAIN CONTROL MODULE AND SENT ME ON MY WAY, SO I'M JUST WAITING FOR IT TO DIE AGAIN HONESTLY. THEN... I TOLD THEM MY TRANSMISSION IS SLIPPING ON 5/22/17- THEY IGNORED IT WHEN DOING UPDATES AND IT WASN'T RESOLVED. ON 6/13/17 I TOOK IT IN BECAUSE THE TRANSMISSION WAS STILL SLIPPING SO THEY UPDATED THE POWERTRAIN CONTROL MODULE AGAIN... DIDN'T FIX IT(OBVIOUSLY) AND THEN ON 6/22/17 I TOOK IT IN BECAUSE I ALMOST GOT INTO AN ACCIDENT DUE TO THE TRANSMISSION SLIPPING AND SLIDING MY CAR INTO ONCOMING TRAFFIC TRYING TO SHIRT GEARS(ITS AUTOMATIC) AND THEY REPLACED A PRESSURE VALVE, NOT SURE WHY YOU WOULD NEED TO REPLACE A PART LIKE THAT ON A BRAND NEW CAR ANYWAY, BUT THE TRANSMISSION STILL ACTS UP.
Air bags, Jun 27, 2017, crash
TAKATA RECALL: AFTER A HIGH SPEED COLLISION NO AIR BAGS DEPLOYED. MY VEHICLE WAS AT A STOP ON A HIGHWAY. MY CAR WAS REAR ENDED BY ANOTHER VEHICLE GOING BETWEEN 70 AND 75 MPH. UPON IMPACT BOTH CARS WERE MOVED TO THE MEDIAN AND PROPELLED APPROXIMATELY 200 FEET. AT NO POINT DID ANY AIR BAG DEPLOY.
Electrical system, Jun 8, 2017
THE VEHICLE WAS PARKED IN A GROCERY STORE PARKING LOT FOR APPROXIMATELY 30 MINUTES. UPON (TRYING) TO LEAVE, THE VEHICLE WOULD NOT SHIFT OUT OF PARK. ALL OTHER SYSTEMS WERE FUNCTIONING NORMALLY. THERE WERE 3 OR 4 WARNINGS DISPLAYED ACROSS THE DASHBOARD HOWEVER, THESE DID NOT REGISTER IN THE COMPUTER SYSTEM. THE RESET OPTIONS PROVIDED IN THE OWNER'S MANUAL WERE NOT EFFECTIVE IN RESOLVING THE ISSUE THEREFORE, THE VEHICLE NEEDED TO BE TOWED TO THE DEALERSHIP. ALSO, ACCORDING TO THE DEALERSHIP, THE VEHICLE DID NOT REPEAT THE PROBLEM THE NEXT DAY. EVENTUALLY IT WAS DETERMINED THAT AN ACTUATOR MODULE NEEDED TO BE REPLACED. THIS, ON A CAR WITH JUST OVER 2100 MILES ON IT.....
Other or unspecified, May 16, 2017
EVERY TIME WE DRIVE IN OUR 2017 FUSION, WE BECOME SICK - DISORIENTED, HEADACHES, COUGHING, NAUSEA, DIFFICULTY THINKING. THERE IS A TERRIBLE ODOR/EXHAUST ENTERING THE PASSENGER CABIN WHEN WE DRIVE. YOU CAN EVEN SMELL IT OUTSIDE OF THE THE CAR AFTER IT HAS BEEN PARKED. I'VE BROUGHT THE ISSUE UP TO THE DEALER I BOUGHT THE CAR FROM MORE THAN ONCE. THE FIRST TIME, THEY HOSED DOWN THE ENGINE. THE SECOND TIME THEY CAN'T REPRODUCE IT, HOWEVER, IT IS NOTICEABLE EVERY TIME THIS CAR IS DRIVEN - COLD AND WARM WEATHER... THIS HAPPENS ANYTIME THE CAR IS ON, DRIVING, IDLING, STREET, HIGHWAY. THERE IS NO EXCEPTION THAT I HAVE NOTICED.
Electrical system, May 12, 2017
CAR WAS PARKED FOR 9 DAYS IN AN ENCLOSED STRUCTURE AT AN AIRPORT. UPON RETURN, THE BATTERY WAS COMPLETELY DEAD. GOT A "JUMP" TO GET ENGINE STARTED. RAN CAR FOR 15 MINUTES TO CHARGE BATTERY. TOOK CAR TO A FORD DEALER. THEY SAID THEY "FLASHED" SOME COMPUTER, AND THEY THINK THEY FIXED IT.
Exterior lighting, Apr 22, 2017
THIS IS NOT CONFINED TO FUSIONS, IT'S MOST NEW FORD CARS AND TRUCKS. THEIR HEADLIGHTS (LED?) ARE BLINDINGLY BRIGHT TO ONCOMING TRAFFIC. THE FUSION IN PARTICULAR CASTS VERY BRIGHT OUT TO THE LEFT SIDE AS TO BE DISTRACTING TO VEHICLES IN THE LANE TO THEIR LEFT TRAVELING IN THE SAME DIRECTION. I'VE OBSERVED THIS MOSTLY ON 2-LANE ROADS.
Other or unspecified, Apr 11, 2017
SICKENING FUMES/ODORS ENTERING MAIN CABIN OF THE CAR, UNLESS THE AIR IS ON RECIRCULATE. FUMES CAUSING HEADACHE, SORE THROAT, RESPIRATORY AND EYE IRRITATION. THE FUMES ARE PRODUCED FROM UNDER THE HOOD AND ENTER THE CAR WHEN IT IS RUNNING AND THE WINDOWS ARE DOWN OR THE AIR CONDITIONER OR HEATER PULL IN OUTSIDE AIR.
Power train, Apr 11, 2017
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFT MODEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Electrical system, Mar 31, 2017
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE CONTACT STATED THAT THE BATTERY HAD COMPLETELY FAILED. THE FAILURE RECURRED TWO MORE TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 700.
Electrical system, Mar 30, 2017
THERE IS A WELL-DOCUMENTED ISSUE ABOUT DEAD BATTERIES IN THIS VEHICLE, LIKELY CAUSED BY A FAULTY ACM (AUDIO CONTROL MODULE). THERE ARE HUNDREDS OF POSTS ABOUT THIS OVER THE WEB, SOME OF WHICH CAN BE FOUND HERE: HTTP://WWW.FUSIONSPORTFORUMS.COM/FORUM/257-FUSION-V6-SPORT-AUDIO-ELECTRONICS-LIGHTING/3770-DEAD-BATTERY-93.HTML HIGH-LEVEL COMPLAINT: BATTERY IS DEAD AFTER SITTING FOR 8 HOURS EVERY SINGLE DAY ON A NEW VEHICLE WITH LESS THAN 3000 MILES. UNACCEPTABLE!
Air bags, Mar 23, 2017
"TAKATA RECALL" MY COMPLAINT IS THAT I RECEIVED A SAFETY RECALL LETTER IN JULY OF 2016, AND SINCE HAVE NOT RECEIVED ANYTHING TO FOLLOW UP WITH IT. MY COVER ON THE DASH BOARD OVER THE AIRBAG IS WARPED AND BOWED UP AND I AM AFRAID THAT THIS MAY ALSO BE A PROBLEM WITH THIS ISSUE. IF THIS IS POSSIBLY ANOTHER PART OF SOMETHING WITH THE AIRBAG SYSTEM WHY HAS IT NOT BEEN TAKEN CARE OF BY NOW. THANK GOD NOTHING HAS HAPPENED, BUT I WOULD TRULY LIKE TO GET THIS RESOLVED BEFORE IT IS TO LATE AND SOMEONE GETS HURT . PLEASE LET ME KNOW WHAT, IF ANYTHING, IS MOVING TOWARD RESOLVING THIS RECALL IN THE VERY NEAR FUTURE. ALSO WHAT I CAN HAVE DONE TO GET MY ISSUE TAKEN CARE OF. I WAS TOLD BY MY FORD DEALER THAT THERE SHOULD BE MORE INFO OUT IN NOV OR DEC. 2016 I HAVE RECEIVED NOTHING AND HEARD NOTHING AND IT IS NOW MARCH 2017. NOW ACCIDENT TO REPORT. JUST NEED SOME KIND OF ANSWERS. THANK YOU
Electrical system, Mar 13, 2017
THE DRIVERSIDE/PASSENGER SIDE WINDOWS GO UP AND THEN COMES RIGHT BACK DOWN AUTOMATICALLY. WHEN YOU TRY TO MAKE THE WINDOWS STAY UP THEY COME BACK DOWN. I TRIED TO DO IT WHEN THE CAR WAS MOVING AND STATIONERY.