2020 Ford Fusion
Problems, recalls and owner-reported issues
Power train is the leading concern among 182 owner complaints filed for this model year. This is the 15th highest complaint count among 15 Fusion model years with reports.
Of the 2020 reports, 10 involved a crash and 3 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Back over prevention, softwareJun 27, 2025
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign 25V442000 on NHTSA.gov
Electrical system, propulsion system, traction battery, management system/energy control module (bms/becm)Jun 23, 2023
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash.
Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
Campaign 23V440000 on NHTSA.gov
Representative owner complaints
182 reports, newest first.
Electrical system, Feb 11, 2021
BATTERY DRAINS VERY QUICKLY AND NEEDS TO BE JUMP-STARTED REPEATEDLY, WHICH HAS RISKS TO SAFETY AND EQUIPMENT. THIS IS A FLEET VEHICLE.
Other or unspecified, Feb 1, 2021
THERE WAS WHITE SMOKE COMING OUT OF THE HOOD AND THERE WAS A SMELL OF BURNED RUBBER. I HAD REACHED MY DESTINATION AND HAD JUST PARKED.
Wheels, Jan 27, 2021
WHEEL BEARING HAD TO BE REPLACED, HEARD SOUND WHILE IN MOTION AND SLOWED DOWN CAR. CAR ONE YEAR OLD AND LESS THEN 30K MILES
Power train, Electrical system, Dec 14, 2020
THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND
Electrical system, Sep 18, 2020
THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CAN CHANGE THE VOLUME USING THE DIALS, BUT I CANNOT CHANGE THE RADIO STATION. IT ALSO WILL NOT SHOW MY BACK UP CAMERA. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING
Electrical system, Sep 1, 2020
AS I'M DRIVING MY RADIO SHUTS OFF AND WILL NOT POWER ON. THE VEHICLE WAS IN MOTION
Electrical system, Structure, Jun 11, 2020
TL* THE CONTACT OWNS A 2020 FORD FUSION. THE CONTACT STATED THAT THE BACKUP CAMERA REMAINED ON WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO THE ROYAL OAK FORD DEALER, LOCATED AT: 27550 WOODWARD AVE, ROYAL OAK, MI 48067, WHERE THE SENSOR WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING HOME, THE VEHICLE HIT A POT HOLE, THE FRONT PASSENGER'S TIRE WENT FLAT. THERE WAS NOT SPARE TIRE. THE CONTACT'S HUSBAND PURCHASED A NEW TIRE, JACKED THE VEHICLE UP TO REPLACE THE TIRE. WHILE ON THE JACK, THE VEHICLE WENT IN REVERSE, ROLLED BACK AND FELL OFF THE JACK. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO STATED THAT THE VEHICLE WAS NOT EQUIPPED WITH A SPARE TIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT TO THE DEALER. THE CONTACT WAS TOLD TO TAKE THE VEHICLE TO A BODY SHOP TO REPLACE AN MUD GUARD THAT DETACHED. THE PART WAS NOT REPLACED. THE FAILURE MILEAGE WAS 4,051.