2003 Honda Pilot
Problems, recalls and owner-reported issues
Power train is the leading concern among 746 owner complaints filed for this model year. This is the 4th highest complaint count among 23 Pilot model years with reports.
Of the 2003 reports, 43 involved a crash and 12 involved a fire. 44 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleJun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2003-2006 Acura MDX, 2005-2012 RL, 2003-2007 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2006 CR-V, 2003-2011 Element, 2007-2008 Fit, 2002-2004 Odyssey, 2003-2008 Pilot, and 2006-2014 Ridgeline vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal airbag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are E5D and X5C.
Campaign 19V501000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleJun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2003 Acura 3.2CL, 2002-2003 3.2TL, 2003-2006 MDX, 2001-2007 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2006 CR-V, 2003-2011 Element, 2002-2004 Odyssey, 2003-2008 Pilot and 2006 Ridgeline vehicles. These vehicles are equipped with driver frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the driver frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are Q5A and Y58.
Campaign 19V499000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleMar 6, 2019
Honda (American Honda Motor Co.) is recalling specific 2003 Acura 3.2CL, 2013-2016 ILX, 2013-2014 ILX Hybrid, 2003-2006 MDX, 2007-2016 RDX, 2002-2003 3.2TL, 2004-2006, and 2009-2014 TL, 2010-2013 ZDX and 2001-2007 and 2009 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2007 and 2010-2011 CR-V, 2003-2011 Element, 2007 Fit, 2002-2004 Odyssey, 2003-2008 Pilot, and 2006-2014 Ridgeline vehicles. The affected vehicles received a replacement driver air bag inflator as part of a previous Takata inflator recall remedy or a replacement driver air bag module containing the same inflator type as a service part. Due to a manufacturing error, in the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode.
An explosion of an inflator within the driver frontal air bag module may result in sharp metal fragments striking the driver, front seat passenger or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the driver's air bag inflator with an alternate inflator, free of charge. The recall began April 10, 2019. Honda owners may contact customer service at 1-888-234-2138. Honda's number for this recall is O41. Acura owners may contact customer service at 1-888-234-2138. Acura's number for this recall is U40.
Campaign 19V182000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleApr 26, 2018
Honda (American Honda Motor Co.) is recalling certain 2003-2012 Honda Accord and Pilot, 2010 Accord Crosstour, 2001-2011 Civic, 2002-2011 CR-V, 2003-2004, 2006-2008 and 2011 Element, 2007 and 2009-2013 Fit, 2010-2012 Insight, 2002-2004 Odyssey, and 2012 Ridgeline vehicles. The front passenger air bag may have been installed incorrectly during replacement.
An incorrectly installed air bag may deploy improperly in the event of a crash, increasing the risk of injury.
Honda will notify owners, and dealers will inspect and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began June 22, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are K1P, and M1O.
Campaign 18V268000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 23, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2003-2006 Acura MDX, 2005-2011 Acura RL, 2005-2006 Honda CR-V, 2003-2011 Element, 2007-2008 Fit, 2003-2008 Pilot, 2002-2004 Odyssey, and 2006-2011 Ridgeline vehicles originally sold, or that have ever been registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Honda is recalling certain model year 2003-2006 Acura MDX, 2005-2008 Acura RL, 2005-2006 Honda CR-V, 2003-2008 Element, 2007-2008 Fit, 2003-2008 Pilot, 2002-2004 Odyssey, and 2006-2008 Ridgeline vehicles originally sold, or that have ever been registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Honda is recalling model year 2002-2004 Odyssey and model year 2003-2004 Acura MDX, Honda Element, and Honda Pilot vehicles originally sold, or registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began June 27, 2016. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KA0, KA1, KA2, and KA3.
Campaign 16V344000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJun 15, 2015
Honda (American Honda Motor Co.) is recalling certain model year 2001-2005 Honda Civic vehicles manufactured March 21, 2000, to January 20, 2005, 2001-2004 Honda Civic GX vehicles manufactured June 14, 2000, to August 19, 2004, 2003-2005 Honda Civic Hybrid vehicles manufactured February 24, 2002, to January 18, 2005, 2003-2007 Honda Accord vehicles manufactured February 21, 2002, to August 28, 2007, 2002-2004 Honda CR-V vehicles, 2002-2003 Honda Odyssey vehicles manufactured June 19, 2001, to July 12, 2003, 2003 Acura MDX vehicles manufactured September 19, 2002, to June 19, 2003, 2003 Honda Element vehicles manufactured June 25, 2002, to July 31, 2003, and 2003 Honda Pilot vehicles manufactured November 26, 2001, to August 21, 2003. The affected vehicles have a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment.
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the passenger seat occupant or other occupants possibly causing serious injury or death.
Honda will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on July 1, 2015. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are JU4, JU5, JU6, and JU7. Note: Vehicles that have already received a replacement passenger air bag inflator as part of the recall remedy for an earlier campaign such as 14V353 or 14V700 (Honda recall numbers S95, JH6, JH7, JH8, JH9, JJ0, JJ1, JJ2, JJ6, JM5 and JM6) are not included in this recall. However, this recall does supersede 13V132 and 14V349. Note: On December 18, 2015 Honda informed NHTSA of an expansion of this recall to include certain model year 2004 Honda CR-V vehicles in addition to additional model year 2003 CR-V vehicles.
Campaign 15V370000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleMay 28, 2015
Honda (American Honda Motor Co.) is recalling certain model year 2001-2007 Accord, 2001-2005 Civic, 2001-2004 Honda Civic GX, 2003-2005 Honda Civic Hybrid, 2002-2006 CR-V, 2003-2011 Element, 2002-2004 Odyssey, 2003-2008 Pilot, 2006 Ridgeline, 2003 Acura 3.2CL, 2003-2006 Acura MDX, and 2002-2003 Acura 3.2TL vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion and other factors, including manufacturing variability that, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the driver frontal air bag inflator, free of charge. The recall began on July 1, 2015. Owners may contact Honda customer service at 1-888-234-2138. Owners may contact Acura customer service at 1-800-382-2238, select option 4. Note: Vehicles that have had their driver frontal air bag replaced previously as part of a recall remedy prior to September 12, 2014 need to have their air bag replaced under this recall as well. Vehicles that, on or after September 12, 2014, received a remedy for a prior driver frontal air bag inflator recall already received an inflator of a different design, and therefore are not included in this recall and do not require additional servicing. Note: This recall fully supersedes recalls 08V-593, 09V-259, 10V-041, 11V-260, 14V-351 and 15V-153. Honda's numbers for this recall are JQ9, JR0, JR1, JR2, JR3, JR4, JR5, JR6, JR7, and JR8.
Campaign 15V320000 on NHTSA.gov
Air bagsNov 4, 2014
American Honda Motor Co. (Honda) is recalling certain model year 2001-2005 Honda Civic, 2003-2004 Civic CNG and Element, 2002-2005 CR-V, 2002-2004 Odyssey, 2003-2005 Accord, Pilot, Civic Hybrid, and Acura MDX, 2005 Acura RL and 2006 Honda Ridgeline vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger side air bag inflator, free of charge. The recall began January 26, 2015. Owners may contact Honda customer service at 1-800-999-1009.
Campaign 14V700000 on NHTSA.gov
Air bagsJun 20, 2014
American Honda Motor Company, Inc.'s (Honda) is conducting a limited regional recall for certain model year 2003-2005 Accord, Civic, CR-V, Pilot and Acura MDX, model year 2003-2004 Odyssey and Element, and model year 2005 Acura RL, and 2006 Honda Ridgeline vehicles originally sold, or ever registered in California, and equipped with Takata-brand air bag inflators. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Honda will notify owners, and dealers will replace the inflators in all affected vehicles, free of charge. The recall is expected to begin during August 2014. Owners may contact Honda customer service at 1-800-999-1009.
Campaign 14V353000 on NHTSA.gov
Electrical system, ignition, switchDec 11, 2012
Honda is recalling certain model year 2003 and 2004 Pilot and Odyssey and 2003 through 2006 Acura MDX passenger vehicles manufactured from November 26, 2001, through August 30, 2006. The interlock lever of the ignition switch may deform, which can allow the interlock function of a vehicle with an automatic transmission to be defeated.
Removal of the ignition key when the gear selector of a vehicle with an automatic transmission has not been shifted to the park position can allow the vehicle to roll away, increasing the risk of a crash.
Honda will notify owners and instruct them to take their vehicle to a Honda or Acura dealer. The dealer will install an updated shift interlock lever and, if necessary, replace any necessary part of the ignition switch, free of charge. The recall began on February 22, 2013. Owners may contact Honda at 1-800-999-1009.
Campaign 12V573000 on NHTSA.gov
Exterior lighting, headlights, switchMar 30, 2012
HONDA IS RECALLING CERTAIN MODEL YEAR 2002 THROUGH 2004 CR-V; MODEL YEAR 2003 THROUGH 2005 PILOT; AND MODEL YEAR 2002 AND 2003 CIVIC VEHICLES. IN MARCH 2012, HONDA FILED A DEFECT REPORT TO RECALL CERTAIN MODEL YEAR 2002 THROUGH 2004 CR-V AND CERTAIN MODEL YEAR 2003 PILOT VEHICLES. IN AUGUST 2012, HONDA INFORMED THE AGENCY THAT IT WAS INCLUDING AN ADDITIONAL 820,789 VEHICLES INCLUDING CERTAIN MODEL YEAR 2004 AND 2005 PILOTS AND MODEL YEAR 2002 AND 2003 CIVICS. THE TOTAL NUMBER OF VEHICLES BEING RECALLED IS NOW 1,375,217. DUE TO TENSION FROM THE COMBINATION SWITCH WIRING HARNESS, WEAR ON THE SURFACE OF THE ELECTRICAL TERMINAL CAN OCCUR, YIELDING COPPER OXIDE, WHICH INCREASES ELECTRICAL RESISTANCE. INCREASED ELECTRICAL RESISTANCE MAY CAUSE THE TERMINAL ENDS TO MELT WITHIN THE WIRING HARNESS CONNECTOR.
IF THE TERMINAL ENDS MELT WITHIN THE WIRING HARNESS CONNECTOR, THE LOW BEAM HEADLIGHTS MAY BECOME INOPERATIVE, REDUCING DRIVER VISIBILITY AND INCREASING THE RISK OF A CRASH.
HONDA WILL NOTIFY OWNERS, AND DEALERS WILL REPAIR THE LOW BEAM TERMINAL HARNESS OR REPLACE THE LIGHTING SWITCH AS NECESSARY, FREE OF CHARGE. THE ORIGINAL RECALL BEGAN IN APRIL 2012. OWNERS OF VEHICLES INVOLVED IN THE SEPTEMBER 2012 EXPANSION WILL BE NOTIFIED IN SEPTEMBER 2012. OWNERS MAY CONTACT HONDA CUSTOMER SERVICE AT 1-800-999-1009.
Campaign 12V136000 on NHTSA.gov
Equipment, mechanical, carrier/rackFeb 5, 2008
HONDA IS RECALLING 2,032 HITCH STYLE BIKE RACKS SOLD AS AFTERMARKET FOR USE ON MY 2003-2007 AND SOME MY 2008 HONDA PILOT, RIDGELINE, AND ACURA MDX VEHICLES. A PINCH BOLT EXISTS BETWEEN THE BIKE ARM BRACKET AND THE UPRIGHT ASSEMBLY OF THE "HITCH" STYLE BICYCLE RACK.
WHEN MOVING THE BIKE ARM BRACKET TO ITS DOWN POSITION, THIS PINCH BOLT HAS THE POTENTIAL OF CAUSING SEVERE LACERATION OR AMPUTATION TO THE USER'S FINGERTIPS OR HAND.
OWNERS SHOULD CONTACT THULE AT 800-THULE91 (800-848-5391) TO OBTAIN A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS OR OWNERS MAY CONTACT HONDA AT 1-800-999-1009 OR ACURA AT 1-800-382-2238 FOR FURTHER INFORMATION.
Campaign 08E013000 on NHTSA.gov
Power train, automatic transmissionApr 15, 2004
ON SOME MINI VANS, SPORT UTILITY AND PASSENGER VEHICLES, CERTAIN OPERATING CONDITIONS CAN RESULT IN HEAT BUILD-UP BETWEEN THE COUNTERSHAFT AND SECONDARY SHAFT SECOND GEARS IN THE AUTOMATIC TRANSMISSION, EVENTUALLY LEADING TO GEAR TOOTH CHIPPING OR GEAR BREAKAGE.
GEAR FAILURE COULD RESULT IN TRANSMISSION LOCKUP, WHICH COULD RESULT IN A CRASH.
ON VEHICLES WITH 15,000 MILES OR LESS, THE DEALER WILL UPDATE THE TRANSMISSION WITH A SIMPLE REVISION TO THE OIL COOLER RETURN LINE TO INCREASE LUBRICATION TO THE SECOND GEAR. ON VEHICLES WITH MORE THAN 15,000 MILES, THE DEALER WILL INSPECT THE TRANSMISSION TO IDENTIFY GEARS THAT HAVE ALREADY EXPERIENCED DISCOLORATION DUE TO OVERHEATING. IF DISCOLORATION EXISTS, THE TRANSMISSION WILL BE REPLACED IF DISCOLORATION IS NOT PRESENT, THE DEALER WILL PERFORM THE REVISION TO THE OIL COOLER RETURN LINE. THE RECALL BEGAN ON APRIL 21, 2004, FOR PILOT, ODYSSEY, AND MDX OWNERS. OWNERS OF THE ACCORD VEHICLES WILL START RECEIVING LETTERS ON JUNE 28, 2004, AND ON JUNE 29, 2004, FOR OWNERS OF THE TL AND CL VEHICLES. OWNERS SHOULD CONTACT HONDA AT 1-800-999-1009 OR ACURA AT 1-800-382-2238.
Campaign 04V176000 on NHTSA.gov
Engine and engine cooling, engineAug 28, 2002
ON CERTAIN MINIVANS, SEDANS, COUPES, AND SPORT UTILITY VEHICLES EQUIPPED WITH V6 ENGINES, A TIMING BELT TENSIONER PULLEY ON THE WATER PUMP IS MISALIGNED AND COULD CAUSE THE TIMING BELT TO CONTACT A BOLT ON THE CYLINDER HEAD. EVENTUALLY THE BELT COULD BE DAMAGED AND FAIL.
IF THE TIMING BELT BREAKS, THE ENGINE WILL STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE WATER PUMP AND IF IT IS ONE OF THE DEFECTIVE PUMPS, THE WATER PUMP AND TIMING BELT WILL BE REPLACED. OWNER NOTIFICATION BEGAN AUGUST 30, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT HONDA AT 1-800-999-1009 OR ACURA AT 1-800-382-2238.
Campaign 02V226000 on NHTSA.gov
Representative owner complaints
746 reports, newest first.
Air bags, Apr 24, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Apr 21, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Apr 21, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART NEED FOR REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Air bags, Apr 21, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Apr 21, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS) IN MARCH OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Structure, Engine, Apr 19, 2015, crash
OWNER DRIVER WAS STOPPED ON RED LIGHT ALONG WITH 20 OTHER CARS , THE DRIVER WAS LAST IN THE LANE AND OTHER DRIVER DID NOT APPLIED BRAKES, THIS VEHICLE WAS BANGED FROM THE BACK. BODY DAMAGE WAS REPAIRED BY WESTMINSTER HONDA IN COSTA MESA . CALIFORNIA, BODY REPAIR COST OF $ 3,500 WAS PAID BY INSURANCE COMPANY OF THE PERSON WHO WAS AT FAULT, THE AUTO TRANSMISSION REPLACEMENT COST OF $ 6,500 WAS RECOVERED FROM THE ME WHO WAS NOT AT FAULT. THE QUESTION IS AT THAT TIME THE AIR BAG WAS NOT DEPLOYED BECAUSE OF FAULT? AFTER THAT I GOT RECALL NOTICE FROM AMERICAN HONDA FOR TWO AIR BAGS DRIVER SIDE AND PASSENGER SIDE, THE NOTICE CAME IN THE MONTH OF JANUARY 2015, FIRST THEY DELAYED THE REPAIR TASK BY MAKING AN EXCUSE THAT THEY ARE VERY BUSY AND FIRST APPOINTMENT IS AVAILABLE ON FEBRUARY 28 TH AT AUTO NATION HONDA IN GILBERT AZ THEN I GOT AN E MAIL AND A CALL FROM DEALER THAT THE PARTS ARE ON BACK ORDER, AND THEY WOULD NOT KNOW WHEN PART WILL BE AVAILABLE. AFTER THAT I CALLED AMERICAN HONDA, THEY HAVE INTERVENED AND ASSURED ME THAT AUTO NATION HONDA WILL CALL ME TO SCHEDULE APPOINTMENT AGAIN. THEN I GAVE 4 - 5 CALLS TO AUTO NATION HONDA, TILL TODAY AS OF APRIL 19TH THIS REPAIR IS NOT FIXED EVEN THOUGH ALL PARTIES KNOW THAT THIS IS CRITICAL TO THE LIFE OF DRIVERS AND PASSENGERS IN THIS VEHICLE. NOW I AM IN ROUND ROCK TEXAS, SO I WILL NEED TO SEE NEW DEALER WILL SOMEBODY CONTROL THESE AUTO COMPANIES AND DEALER FOR COMPLIANCE? THANKS *TR
Air bags, Apr 16, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS) AND 14V351000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Apr 16, 2015
A RECALL NOTICE CAME IN JANUARY 2015. I CALLED MY LOCAL DEALER FOR A REPAIR. HE TOOK MY INFORMATION AND SAID THE PARTS SHOULD ARRIVE APRIL 1ST 2015. I CALLED TODAY (4/16/15) AND NOW THE SERVICE DEPARTMENT SAID HONDA PUSHED BACK THE DATE TO JUNE 1ST 2015 FOR. IT IS WELL OVER 60 DAYS FROM THE TIME OF NOTICE. HOW MUCH LONGER SHOULD I HAVE TO WAIT FOR HONDA TO TAKE RESPONSIBILITY FOR THEIR PROBLEM? *TR
Air bags, Apr 15, 2015
MADE CONTACT WITH CLAWSON HONDA OF FRESNO, CA FOR THE RECALL OF AIRBAGS. APPOINTMENT TO DROP THE VEHICLE OFF ON 2/3/15 AND WORK WAS TO BE DONE WITHIN TWO DAYS. ON 2/6/15, THE RENTAL CAR WAS STARTING TO EAT AT OUR BUDGET AND THE AIRBAGS WERE NEVER RECEIVED OR INSTALLED. CAR WAS RETRIEVED WITH NO WORK DONE. A SECOND RECALL NOTICE WAS RECEIVED THE WEEK OF 4/6/15 IN THE MAIL. MADE CONTACT BY E-MAIL WITH CLAWSON HONDA. I WAS TOLD THEY WOULD CHECK INTO IT AND GET BACK WITH ME. IS THIS SAFETY RECALL NOT IMPORTANT, THAT IT HAS TAKEN OVER THREE MONTHS AND NO PARTS HAVE BEEN RECEIVED YET? *TR
Air bags, Apr 15, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Air bags, Apr 14, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER STATED THAT THEY ONLY HAD ONE PART TO DO THE REPAIR. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Apr 13, 2015
AIR BAG RECALL NOTICE. TOOK TO HONDA DEALER "MEL RAPTON HONDA SACRAMENTO CA. 95821-5104", IN JANUARY 2015 FOR REPLACEMENT. WAS TOLD NECESSARY PARTS WERE ON BACKORDER AND THEY WOULD CONTACT ME WHEN AVAILABLE. NEVER CONTACTED. RECEIVED SECOND NOTICE OF RECALL APRIL 2015. CALLED DEALER AND WAS INFORMED PARTS STILL ON BACKORDER. IN THE MEANTIME IT APPEARS I AM IN DANGER FROM DEFECTIVE AIRBAGS. HONDA APPEARS IN NO HURRY TO KEEP ME FROM DYING FROM THE DEFECTIVE AIRBAGS. IS THAT HOW WE ARE PROTECTED BY THE NHTSA? . *TR
Air bags, Apr 10, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT THE RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS) WERE RECEIVED IN JANUARY OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Exterior lighting, Air bags, Apr 8, 2015
TL*THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAG, EXTERIOR LIGHTING, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Apr 7, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) AND STATED THAT THE PART WAS AVAILABLE FOR THE DRIVER SIDE AIR BAG, BUT NOT AVAILABLE FOR THE PASSENGER SIDE AIR BAG VIA NHTSA CAMPAIGN NUMBER: 14V349000 (AIR BAGS). THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE FOR THE PASSENGER SIDE AIR BAG. THE CONTACT WAS UNABLE TO DETERMINE WHEN BOTH RECALL REPAIRS WOULD BE PERFORMED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Apr 3, 2015
I RECEIVED TWO RECALL NOTICES RELATING TO AIRBAGS IN JANUARY AND CONTACTED MY DEALER IMMEDIATELY. I AM STILL WAITING FOR HONDA TO PROVIDE AIRBAGS FOR THE DRIVER & PASSENGER SIDES. THE DEALER HAS BEEN TOLD THEY ARE "ON BACKORDER" - I HAVE VERIFIED THIS INFORMATION WITH OTHER DEALERS. HONDA NEEDS TO MAKE THESE REPLACEMENTS A PRIORITY IT HAS BEEN 4 MONTHS AND THEY WON'T PROVIDE THE REPLACEMENTS IN THE MEANTIME WE ARE AT RISK! *TR
Air bags, Apr 1, 2015
LETTER FROM SENATOR TOOMEY ON BEHALF OF CONSTITUENT RE 2003 HONDA PILOT RECALL (ATTN: AUBREY YANZITO). *SMD THE DEALER INFORMED THE CONSUMER, ALL OF THE PARTS FOR THE AIR BAG RECALL, HAD NOT ARRIVED. *JB
Air bags, Mar 30, 2015
I RECEIVED A RECALL LETTER FROM AMERICAN HONDA MOTOR CO. BACK IN JANUARY OF THIS YEAR. THE LETTER STATED THAT MY CAR WAS BEING RECALLED FOR FAULTY AIR BAGS. CONTACTED THE CLOSEST DEALER SHIP AS INSTRUCTED IN THE LETTER; WAS TOLD AT THAT TIME IT WOULD TAKE TWO WEEKS TO GET THE PARTS IN. WHEN I CONTACTED THE DEALERSHIP AFTER THE TWO WEEK WAIT, I WAS INFORMED THAT THE PARTS WHERE ON BACK ORDER AND I WOULD HAVE TO WAIT MY TURN. CONTACTED AMERICAN HONDA OVER THIS AND WAS TOLD THAT PARTS COULD BE RE-ROUTED TO SOLVE MY PROBLEM. WAS CONTACTED BY AMERICAN HONDA AND WAS TOLD PARTS WHERE ON BACK ORDER, AND THAT THEY SHOULD ONLY TAKE ANOTHER FEW WEEKS. ITS NOW THE END OF MARCH, THE BEGINNING OF APRIL, AND I'M STILL WAITING FOR SAID PARTS THAT WHERE ONLY SUPPOSE TO TAKE 2 WEEKS TO RECEIVE. EVERY TIME I CONTACT THE DEALERSHIP OR AMERICAN HONDA ALL I'M GETTING IS THE SAME OLD DANCE AROUND ABOUT PARTS, AND SEVERAL TIMES THE PEOPLE HAVE BEEN RUDE TELLING ME TO JUST WAIT. HONDA CASE # N032015-02-1300761
Air bags, Mar 27, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Mar 26, 2015
CONTACTED SCOTT ROBINSON SERVICE CENTER - TORRANCE ,CA. ON FEB 03 ,2015 FOR REPLACEMENT OF RECALLED AIRBAGS..WAS TOLD THAT THEY WERE OUT OF STOCK AND WOULD CALL ME. WHEN AVAILABLE. AFTER SIX WEEKS OF NO CONTACT WITH SERVICE CENTER I CALLED THEM. WAS TOLD THAT THEY ONLY HAD PASSENGER SIDE AIR BAG IN STOCK AND WOULD HAVE TO BACK ORDER DRIVERS SIDE AIRBAG..I OPTED TO HAVE THEM INSTALL THE PASSENGER SIDE AND NOW WAITING TO HEAR ON THE DRIVER SIDE AIR BAG. IN ONE WEEK IT WILL BE 60 DAYS THAT I HAVE BEEN WAITING FOR THE COMPLETION OF THE RECALLED AIR BAGS. *TR
Air bags, Mar 24, 2015
RECEIVED A NATIONAL RECALL LETTER FOR AIRBAGS. CALLED BILL PEARCE HONDA AND WAS TOLD I HAVE TO WAIT FOUR MONTHS FOR THE PART BECAUSE IT IS ON " BACK ORDER. " *TR
Air bags, Mar 24, 2015
RECEIVED RECALL NOTICES FOR BOTH PASSENGER AND DRIVER-SIDE AIRBAGS, NHTSA RECALLS 14V-349 AND 14V-351. 14V-349 ADVISES AVOIDING HAVING A PASSENGER SIT IN THE FRONT SEAT FOR SAFETY REASONS. CONTACTED DEALERSHIP IN EARLY FEBRUARY ABOUT PERFORMING SERVICE, THEY ORDERED PARTS. HONDA HAS NOT PROVIDED DEALERSHIP WITH PARTS TO MAKE THE REPAIR, AND IT IS NOW APPROACHING 60 DAYS SINCE ORDER WAS PUT IN. I SEE MANY SIMILAR COMPLAINTS ON NHTSA WEBSITE. HONDA IS NOW BREAKING THE LAW WITH REGARD TO THESE AIRBAG RECALLS BY NOT PROVIDING THE PARTS TO MAKE THE REPAIRS WITHIN 60 DAYS, AND WE ARE ALL LEFT TO DRIVE UNSAFE VEHICLES IN THE MEAN-TIME. AIRBAGS ARE SUPPOSED TO SAVE LIVES, NOT END THEM! NHTSA MUST DO SOMETHING ABOUT THIS! STIFFER PENALTIES ARE APPARENTLY THE ONLY WAY HONDA IS GOING TO COMPLY. *TR
Air bags, Mar 20, 2015
JANUARY 2015 I RECEIVED AN AIR BAG RECALL ON 2003 HONDA PILOT, THE SAME DAY I CONTACTED TEMPE HONDA WITH MY RECALL ID NUMBER TO SCHEDULE AN APPOINTMENT TO HAVE THE ISSUE TAKING CARE OF, PROMPTLY E-MAIL CONFIRMATION WAS RECEIVED WITH THE DATE AND TIME AVAILABLE AND NO FURTHER QUESTION OF ANY KIND. WHEN I ARRIVED TO THE TEMPE HONDA DEALER THE DAY OF THE APPOINTMENT A SERVICE REPRESENTATIVE ASKED ME IF ANY OTHER SERVICE OF ANY KIND WAS TO BE PERFORMED AT THAT TIME. I REPLIED NEGATIVE, ONLY THE RECALL ISSUE. AND HANDED THE KEY TO THE SERVICE REPRESENTATIVE, ABOUT 20 MINUTES LATER THE SERVICE REPRESENTATIVE INFORMED ME THAT HE DID NOT HAVE THE REPLACEMENT PART AT THAT TIME, THAT I WOULD RECEIVE A CALL TO RE-SCHEDULE THE SERVICE WHEN THE PARTS WERE AVAILABLE. ALMOST 2 MONTH LATER AND NO PHONE CALL. *TR
Electrical system, Mar 20, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THE IGNITION KEY SEIZED WITHIN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFT INTERLOCK LEVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). HOWEVER, THE REMEDY CAUSED THE IGNITION KEY TO SEIZE WITHIN THE IGNITION SWITCH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,400.
Electrical system, Mar 20, 2015
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT THE KEY FAILED TO EJECT FROM THE IGNITION AND REMAINED IN THE OFF POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,586.