2012 Jeep Wrangler
Problems, recalls and owner-reported issues
Power train is the leading concern among 833 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Wrangler model years with reports.
Of the 2012 reports, 22 involved a crash and 19 involved a fire. 22 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Seat belts, front, anchorageSep 26, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
A separated or severed seat belt buckle strap will result in an inoperable seat belt, increasing the risk of injury in the event of a crash.
FCA US will notify owners, and dealers will replace the driver's seat belt buckle, free of charge. Interim notices informing owners of the safety risk were mailed November 19, 2019. Owners will received a second letter and the recall began March 26, 2020. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is VA6.
Campaign 19V680000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 15, 2019
Chrysler (FCA US LLC) is recalling certain 2010 Dodge Ram 3500, Ram 4500/5500, 2010-2011 Dodge Dakota, 2010-2014 Dodge Challenger, 2010-2015 Dodge Challenger, Chrysler 300, and 2010-2016 Jeep Wrangler vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 4, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V01.
Campaign 19V018000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 9, 2018
Chrysler (FCA US LLC) is recalling certain 2009-2013 Jeep Wrangler, Chrysler 300, Dodge Challenger and Dodge Charger vehicles, and 2009-2011 Dodge Dakota vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Chrysler is recalling certain 2009-2010 RAM 4500 Cab Chassis, RAM 5500 Cab Chassis, RAM 3500 Cab Chassis, Jeep Wrangler, Chrysler 300, Dodge Dakota, Dodge Challenger, and Dodge Charger vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Chrysler is also recalling certain 2009 RAM 3500, RAM 2500, RAM 4500 Cab Chassis, RAM 5500 Cab Chassis, Dodge Durango, Chrysler Aspen, RAM 3500 Cab Chassis, Jeep Wrangler, Chrysler 300, Dodge Dakota, Dodge Challenger, and Dodge Charger vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U03.
Campaign 18V021000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleMay 11, 2016
Chrysler (FCA US LLC) is recalling certain model year 2011-2016 Right Hand Drive Jeep Wrangler vehicles manufactured February 16, 2010, to May 2, 2016. The clockspring assembly may become contaminated with dust and cause the air bag circuit to fail.
Failure of the air bag circuit may prevent the driver's frontal air bag from deploying in the event of a crash, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the clockspring, wheel back cover, and column shroud, free of charge. The recall began on August 11, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S40.
Campaign 16V288000 on NHTSA.gov
Electrical systemOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2013 Jeep Wrangler vehicles manufactured February 16, 2010, to July 19, 2013. Corrosion in the exterior heated power mirror electrical connector may result in an electrical short.
An electrical short increases the risk of a fire.
Chrysler will notify owners, and dealers will move the exterior mirror power feed to a separate connector, free of charge. Chrysler issued an interim notification to owners on December 8, 2014. The recall began on March 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P61.
Campaign 14V631000 on NHTSA.gov
Steering, hydraulic power assist, hose, piping, and connectionsJun 4, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Jeep Wrangler vehicles equipped with a 3.6L engine and an automatic transmission and manufactured January 23, 2011, through February 23, 2013. The power steering line may contact and wear a hole in the transmission oil cooler line resulting in a loss of transmission fluid.
A loss of transmission fluid may result in a loss of transmission function which may increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the power steering return tube assembly, free of charge. The recall began on September 23, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N28.
Campaign 13V234000 on NHTSA.gov
Air bagsMay 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 Jeep Wrangler right-hand drive vehicles manufactured February 1, 2007, through October 10, 2011. The affected vehicles have airbag clockspring assemblies that could experience broken airbag circuits.
In the event of a crash necessitating airbag deployment, a broken electrical circuit in the airbag clockspring wiring assembly can lead to non-deployment of the driver-side frontal airbag and will not be able to properly protect the driver, increasing the risk of injuries.
Chrysler will notify owners, and dealers will replace the clockspring and add a steering wheel dust shield, free of charge. The recall began on June 10, 2013. Owners may contact Chrysler at 1-800-247-9753. This recall supercedes NHTSA recall 11V-528. Chrysler's recall campaign number is M31.
Campaign 13V176000 on NHTSA.gov
EquipmentFeb 25, 2013
Quadratec, Inc. is recalling certain aftermarket accessory, driver-side, Ultimate Floor Liners part numbers 14254.0301 07, 14254.0301 08, 14254.0301Q, 14254.0302 07, 14254.0302 08, 14254.0302Q, 14254.0303 07, 14254.0303 08, 14254.0303Q, 14254.0309 07, 14254.0309 08, and 14254.0309Q sold from May 1, 2012, through February 14, 2013. The liners are for use in 2007-2013 Jeep Wranglers. The anchor point for the affected floor liners may tear during use, particularly when exposed to high temperatures. The tearing may allow the floor liner to shift forward.
If the liner shifts forward it may impede the operation of the accelerator and possibly lead to unintended acceleration, which may increase the risk of a crash.
Quadratec will notify owners and either exchange the liners or provide them with a hook guard kit to help secure the driver-side mat, free of charge. The recall began on April 4, 2013. Owners may contact Quadratec at 1-800-463-2998 or info@quadratec.com.
Campaign 13E010000 on NHTSA.gov
Air bags, frontalNov 2, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2012 RIGHT HAND DRIVE (RHD) JEEP WRANGLER VEHICLES MANUFACTURED FROM FEBRUARY 1, 2007, THROUGH OCTOBER 10, 2011. SOME VEHICLES MAY BE EQUIPPED WITH DRIVER'S AIRBAG CLOCKSPRING ASSEMBLIES THAT COULD EXPERIENCE A COMPROMISED AIRBAG CIRCUIT RESULTING IN AN AIRBAG LAMP ILLUMINATION, WHICH INDICATES THAT THE AIRBAG MAY NOT DEPLOY.
A BROKEN ELECTRICAL CIRCUIT IN THE AIRBAG CLOCKSPRING WIRING ASSEMBLY CAN LEAD TO NON-DEPLOYMENT OF THE DRIVER FRONTAL AIRBAG AND WILL NOT BE ABLE TO PROPERLY PROTECT THE DRIVER IN THE EVENT OF A CRASH, INCREASING THE RISK OF INJURIES.
CHRYSLER WILL NOTIFY OWNERS AND REMEDY THE VEHICLES AS NECESSARY FREE OF CHARGE. CHRYSLER WILL MAIL TO OWNERS AN INTERIM NOTIFICATION DURING MARCH 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V528000 on NHTSA.gov
Representative owner complaints
833 reports, newest first.
Steering, Power train, Mar 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN , STEERING ) IN LATE 2013. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Electronic stability control (ESC), Service brakes, Mar 6, 2014
I WAS TRAVELING ON THE FREEWAY. DRY, SUNNY DAY. THE ESC LIGHT COMES ON FOR A HALF A SECOND AND THE WRANGLER BRAKES AT THE SAME TIME. WHEELS DID NOT LOCK UP. DID NOT LOOSE CONTROL. JUST A SPLIT SECOND, SUDDEN DECELERATION. THIS HAS HAPPENED TWICE MORE, THE LAST TIME WAS THIS WEEKEND. *TR
Steering, Power train, Visibility, Mar 6, 2014
2012 JEEP WRANGLER SPORT. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED HE CALLED THE DEALER ON JANUARY 16, 2014 TO SCHEDULE AN APPOINTMENT FOR FEBRUARY 7, 2014, WITH A DROP OF TIME OF BETWEEN 7:00 AM AND 8:00 AM. THE DEALER INFORMED THE CONSUMER, THEY WOULD REPAIR THE RECALL ITEM, AND THEN IDENTIFY THE NEEDED PART FOR THE WINDSHIELD WIPER ELECTRONIC REPAIR. AFTER THE PART FOR THE WINDSHIELD WIPER WAS IDENTIFIED, THE CONSUMER WAS INFORMED AN APPOINTMENT WOULD HAVE TO BE MADE TO WORK ON THE WIPERS. THE DEALER INFORMED THE CONSUMER, THEY WOULD HAVE TO KEEP HIS VEHICLE LONGER, TO PERFORM THE RECALL, DUE TO BEING UNDER STAFFED. *JB
Steering, Power train, Mar 5, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Mar 5, 2014
I HAVE A SAFETY RECALL N28/NHTSA 13 V-234 TRANSMISSION OIL COOLER TUBE ON MY VEHICLE AND I HAVE SPENT 6 MONTHS TRYING TO GET PAT MCGRATH DODGE TO REPLACE THIS PART WITH NO LUCK OF THEM CALLING ME BACK OR BEING ABLE TO GET THE VEHICLE INTO BE FIXED. IT STATED IN THE RECALL THIS MAY INCREASE THE RISK OF A CRASH AND YOU ARE CONCERNED ABOUT MY SAFETY. I NOT ONLY WORRY ABOUT MY SAFELY BUT THE SAFELY OF MY CHILDREN. I BELIEVE PAT MCGRATH HAS NO CONCERN FOR MY SAFELY. I HAVE ALSO CALLED THE HOTLINE SAFETY NUMBER AND LEFT A MESSAGE WITH NO RETURN CALL FROM YOU. *TR
Power train, Mar 5, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE WAS CONCERNED ABOUT HIS SAFETY SINCE THE PARTS WERE STILL NOT AVAILABLE FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, Mar 5, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN , STEERING ) IN DECEMBER 2013. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE SERVICED ON NUMEROUS OCCASIONS BUT THE DEALER STATED THAT PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE VIN WAS UNAVAILABLE.
Steering, Power train, Mar 4, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE RECALL HAD SURPASSED A REASONABLE ABOUT OF TIME FOR REPAIRS. THE DEALER WAS NOTIFIED ABOUT THE RECALL MULTIPLE TIMES. THE MANUFACTURE WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Power train, Mar 1, 2014
HI, I'D LIKE YOU TO BE AWARE OF THE FOLLOWING ISSUE. IN DECEMBER 2012 CHRYSLER SENT ME A LETTER CITING CHRYSLER SAFETY RECALL N28 / NHTSA 13V-234 THAT IS CONCERNED WITH REPLACEMENT OF TRANSMISSION OIL COOLER TUBE. SINCE 18 DECEMBER 2013, I'VE BEEN CALLING MY LOCAL CHRYSLER DEALER (GLENN E. THOMAS DODGE CHRYSLER JEEP IN SIGNAL HILL, CA) AND EVERY ONE OF THREE TIMES I AM BEING TOLD THAT THE DEALER HAS NOT RECEIVED ANY REPLACEMENT PARTS FROM CHRYSLER TO ACCOMMODATE THIS RECALL. THIS IS NOT THE MATTER OF SHORTAGE BUT ABSOLUTE LACK OF FOLLOW-THROUGH ON BEHALF OF CHRYSLER. IF CHRYSLER MAKES THE OWNERS AWARE THAT THERE'S A POTENTIAL SAFETY ISSUE AND YET DOES NOT SUPPLY (NOR PROVIDE AN ETA FOR PARTS) THE MAJOR DEALERSHIP FOR NEARLY 3 MONTHS, THEN IT MAKES ME QUITE CONCERNED. WHAT ELSE HAS THE CHRYSLER NOT FOLLOWED THROUGH ON, MY BRAKES, AIRBAG, STEERING? THANKS FOR YOUR CONSIDERATION OF THIS ISSUE. *TR
Steering, Engine, Feb 28, 2014
RECEIVED THE RECALL SAFETY NOTICE AND BROUGHT THE JEEP INTO FIELDS IN GLENCOE, IL. WAS TOLD THE PART WAS ON BACKORDER. IT HAS BEEN 3 MONTHS AND THE PART STILL IS NOT IN. CALLED TO CHECK AND THEY SAY THAT ONLY ONE PART GETS SENT EVERY 14 DAYS AND PEOPLE SINCE AUGUST HAVE BEEN WAITING. I'M NOW #100 ON THE LIST. IF I DO THE MATH CORRECT IN 4 YEARS I'LL GET THE PART. HELLO? IS ANYONE OUT THERE? SAFETY RECALL!!! THIS IS RIDICULOUS. CALLED CHRYSLER AND THEY SAID THE PARTS ARE SENT AS SOON AS POSSIBLE. MAYBE THEY SHOULD GO TO A DIFFERENT PROVIDER. *TR
Power train, Fuel/propulsion system, Feb 27, 2014
RECALL NOTICE SENT FROM CHRYSLER IN SEPTEMBER 2013. BEEN WAITING FOR PARTS TO BE SENT TO DEALERSHIP SINCE THAT DATE. CALLED ADAMS JEEP AGAIN TODAY AND THEY STILL DO NOT HAVE PARTS FROM CHRYSLER TO CORRECT THE TRANSMISSION LINE RECALL PROBLEM. *TR
Steering, Power train, Feb 27, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS ONLY RECEIVING ONE RECALL PART PER 14 DAYS. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/20/14*LJ THE CONSUMER STATED THERE WAS ANOTHER RECALL BUT THE CONSUMER DOES NOT LIVE NEAR A DEALER. THE DEALER HAS REFUSED TO SEND THE NECESSARY PART TO A DIFFERENT DEALER IN ORDER TO COMPLETE THE REPAIRS. UPDATED 03/20/2014 *JS
Steering, Power train, Feb 26, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME TO HAVE THE REPAIR PERFORMED. THE RECALL NOTIFICATION WAS RECEIVED OCTOBER 2013. THE CONTACT STATED THAT THE TIE ROD AREA WAS EXHIBITING SEPARATION, AS LISTED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 14,645.
Power train, Feb 26, 2014
I RECENTLY RECEIVED A SAFETY RECALL NOTICE FROM CHRYSLER (N28/NHTSA 13V-234) AND CONTACTED MY DEALER (DAVID JEEP IN GLEN MILLS, PA) ABOUT HAVING THE PROBLEM ADDRESSED. THEIR UNFORTUNATE RESPONSE WAS THAT THE PARTS ARE BACKORDERED AND MAY TAKE ANYWHERE FROM "A FEW WEEKS TO A FEW MONTHS." CONSIDERING I HAVE ALREADY DEALT WITH A SIMILAR DELAY REGARDING A SEPARATE RECALL (WHICH REQUIRED THE REPLACEMENT OF HALF OF MY ENGINE'S CYLINDER HEADS), I FIND THE OVERALL APATHY AND PREPAREDNESS TO THIS SITUATION PROBLEMATIC. THE RECALL NOTICE SPECIFICALLY SAYS TO CONTACT YOU IF MY DEALER CANNOT REMEDY THE SITUATION "WITHIN A REASONABLE PERIOD OF TIME." I FIND WEEKS OR MONTHS TO BE AN UNREASONABLE PERIOD. *TR
Steering, Power train, Feb 26, 2014
TL- THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE CONTACT WAS INFORMED BY THE DEALER AND THE MANUFACTURER THAT THE PART TO REPAIR THE VEHICLE WAS ONLY AVAILABLE EVERY FOURTEEN DAYS. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THERE ARE NO FAILURES AT THIS TIME. RK
Steering, Power train, Feb 25, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) AND THE DEALER ADVISED THE CONTACT THAT THEY WERE ONLY RECEIVING ONE PART EVERY FOUR TO SIX WEEKS. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/18/14
Steering, Power train, Feb 25, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED BY THE DEALER THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, Feb 24, 2014
2012 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THE PART(S) FOR THE RECALL, WERE NOT AVAILABLE.
Steering, Power train, Feb 24, 2014
2012 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE CONSUMER STATED SHE FINDS IT UNACCEPTABLE, SINCE SHE RECEIVED THE RECALL, LAST YEAR. THE DEALER STATED, THEY WERE ONLY ALLOWED TO ORDER ONE PART, PER WEEK. *JB
Engine, Feb 21, 2014
WAS TOLD IN THE FALL THE RECALL NEEDED TO BE DONE--OCTOBER. THE DEALER, JIM CLICK JEEP ALLEGEDLY PUT ME ON THE LIST. I SPOKE TO THE SERVICE MANAGER TODAY AND HE SAID THERE ARE 3500 JEEPS ON HIS LIST AND HE'S RECEIVED 20 PARTS FROM CHRYSLER. SAID CHRYSLER IS DRAGGING THEIR HEALS AND NOT PROVIDING PARTS IN A TIMELY MANNER. *TR
Electrical system, Engine, Feb 20, 2014, fire
AFTER COMMUTE OF 35 - 40 MINUTES FROM WORK I PULLED INTO MY GARAGE AND CLOSED THE DOOR DOWN FOR THE NIGHT AS USUAL AND WENT INSIDE . I DID SMELL A SLIGHT BURNING SMELL BUT THOUGHT IT WAS RELATED TO OUTSIDE FRIDGE THAT FAILED. AFTER BEING INSIDE A FEW MINUTES WE HEARD A NOISE COMING FROM THE GARAGE. I WENT TO CHECK IT OUT AND FOUND THE STARTER ON THE JEEP WAS SPINNING ON ITS OWN. MY WIFE NOTICED SMOKE AND THEN FLAMES UNDER JEEP. I MANAGED TO GET JEEP OUT OF GARAGE AND FIRE PUT OUT AND DISCONNECTED THE BATTERY. THE FIRE WAS BASICALLY CONTAINED TO THE AREA AROUND THE STARTER AND RELATED WIRING/HOSES. THE JEEP DEALER PICKED UP THE JEEP AND HAS IT NOW. I CONTACTED JEEP FACTORY CUSTOMER REPRESENTATIVE REP WITH THE SPECIFICS OF THE INCIDENT AND WAS TOLD MY FILE WOULD BE TURNED OVER TO THE "SPECIAL INVESTIGATIONS" DEPARTMENT. I CAN'T IMAGINE WHAT THE OUTCOME OF THIS INCIDENT WOULD BE HAD WE NOT HEARD THE NOISE COMING FROM THE GARAGE OR IF MY COMMUTE HAD BEEN AN ADDITIONAL 20 -30 MINUTES LONGER. *TR
Air bags, Feb 18, 2014
MY AIRBAG LIGHT HAS BEEN TURNING ON AND OFF AS I DRIVE. LOOKED ONLINE AND SEE THIS IS NOT A UNCOMMON PROBLEM. THE CLOCKSPRING IN THE NEWER JEEP WRANGLERS 07 UP, SEEM TO GO BAD WITH WHAT I FEEL IS NOT VERY HIGH MILEAGE. I SEE A RECALL ON 07 MODELS BUT NOT FOR ANY YEARS AFTER. WHY CHRYSLER FEELS ITS OK FOR THE AIRBAG TO BE TURNING ON AND OFF WHILE DRIVING ON NEWER MODELS IS ALARMING TO ME. IF I WERE TO BE INVOLVED IN AN ACCIDENT WHILE IT WAS TURNED OFF, OR ANYONE FOR THAT MATTER, I WOULD FEEL GUILTY AS A MAJOR AUTO CORP. KNOWING THAT THIS IS A RECURRING PROBLEM. I FEEL THIS NEEDS TO BE HANDLED FOR THE SAFETY OF EVERYONE DRIVING, NOT JUST THE ONES IN JEEPS WRANGLER. *TR
Steering, Power train, Feb 18, 2014
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PART UNAVAILABILITY. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.
Steering, Power train, Feb 17, 2014
SINCE DECEMBER 2013 I HAD TAKEN MY VEHICLE INTO THE DEALER FOR RECALL REPAIR AND WAS TOLD THAT THE PART TO DO THE REPAIR HAD TO BE ORDERED. NOW IT IS FEBRUARY 2014 AND THE DEALER IS STILL STATING THAT THEY HAVE NOT RECEIVED THE PART FROM THE FACTORY TO DO THE REPAIR YET. *TR
Electrical system, Visibility/wiper, Feb 17, 2014
MY SON PURCHASED (LEASED) HIS FIRST NEW VEHICLE (JEEP WRANGLER) IN MID-2012. IT DEVELOPED A PROBLEM WITH THE WINDSHIELD WIPERS AS THEY WILL NOT TURN ON. THIS CONCERNED ME AS THIS COULD BE A SAFETY ISSUE IF HE WERE TO DRIVE THE JEEP IN SNOW OR RAIN. INITIALLY, THE DEALER'S SERVICE DEPARTMENT MIS-DIAGNOSED THE PROBLEM AND WE WERE TOLD THE WIPER MOTOR NEEDED REPLACED. ONCE THAT WAS REPLACED, WE ARE NOW TOLD THE TIPM MODULE IS BAD AND THE PART IS ON NATIONAL BACKORDER. I CALLED CHRYSLER FOR HELP (MINIMAL SUPPORT FROM DEALER AS THEY ASKED ME TO FOLLOW-UP) AND IT APPEARS THE ORDER # THE DEALERSHIP PROVIDED ME WITH WAS FOR THE WRONG PART. NOW, THE DEALERSHIP TOLD ME THEY ARE EXPECTING A SHIPMENT OF THE PART IN MAY, 2014. I CALLED CHRYSLER BACK AND THEY ARE NOW WORKING TO EXPEDITE (AGAIN) BUT IT MAY BE A WEEK BEFORE WE EVEN HAVE A DATE. IN THE MEANTIME, IT IS UNSAFE TO DRIVE THE CAR AND THE DEALERSHIP WILL NOT OFFER A LOANER. INSTEAD, THEY ASKED ME TO CONTACT CHRYSLER TO COMPLAIN ABOUT THIS TO TRY TO EXPEDITE THE PART. *TR