2014 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 987 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 Sorento model years with reports.
Of the 2014 reports, 23 involved a crash and 46 involved a fire. 24 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 25, 2023
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Campaign 23V652000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideMay 10, 2021
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles previously recalled under recall 20V-519. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
An electrical short in the HECU increases the risk of a fire while parked or driving.
Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. Dealers will install a new multi-fuse, and inspect the HECU for leaks, replacing the HECU if necessary, free of charge. Owner notification letters were mailed on July 2, 2021. This recall supersedes previous NHTSA recall number 20V-519. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC212.
Campaign 21V331000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideAug 27, 2020
Kia Motors America (Kia) is recalling certain 2013-2015 Optima and 2014-2015 Sorento vehicles. Brake fluid may leak inside the Hydraulic Electronic Control Unit (HECU), possibly resulting in an electrical short.
If the HECU short circuits, there is an increased risk of an engine compartment fire.
Kia will notify owners, and dealers will inspect the HECU for leaking brake fluid and replace the HECU if necessary, free of charge. Owners are advised to park outside and away from other vehicles and structures until the recall repair is completed. The recall began October 20, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC197.
Campaign 20V519000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2017
Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.
Bearing wear may result in the engine seizing, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.
Campaign 17V224000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 13, 2013
Kia Motors Corp. is recalling certain model year 2014 front wheel drive Sorento vehicles manufactured January 7, 2013, through March 12, 2013; and equipped with 2.4 liter engines. Due to a manufacturing issue, the right front axle shaft may fracture.
A fractured front axle may result in a loss of power to the wheels. Additionally, if the vehicle is parked without the parking brake applied, it may roll away. Either condition increases the risk of a crash.
Kia will notify owners, and dealers will replace the front axle shaft assembly, free of charge. The recall began on September 9, 2013. Owners may contact Kia at 1-800-333-4542 . Kia's recall number is SC099.
Campaign 13V356000 on NHTSA.gov
Representative owner complaints
987 reports, newest first.
Power train, Nov 30, 2018
REAR ALL WHEEL DRIVE COUPLER WILL START A KNOCKING SOUND WHEN ACCELERATING SLOWLY AND TURNING EITHER LEFT OR RIGHT FROM A STOP.
Electrical system, Exterior lighting, Nov 26, 2018
I HAD THIS CAR FOR ONE YEAR AND I HAVE REPLAY THE LIGHTS 7 SEVEN TIMES AND NO ONE CAN TELL ME WHY. WHEN I'M DRIVING AT NIGHT I HAVE TO USE MY HIGH BEAMS IN ORDER TO SEE SOMEONE NEEDS TO DO SOMETHING ASAP. I FEAR FOR MY LIFE AND MY KIDS EVERYDAY WHEN WE GET IN THIS UNSAFE CAR. THE LIGHTS ON BUT THE ROAD LOOKS DARK AT NIGHT ALL THE TIME IT'S BEEN GOING ON FOR A YEAR NOW. PLEASE HELP ME MY CELL [XXX] AND MY EMAIL ADDRESS [XXX] THANK U INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Other or unspecified, Engine, Nov 18, 2018
DRIVING AT APPROX 70 MPH ON THE HIGHWAY THE ENGINE BEGAN MAKING A FAINT KNOCKING SOUND WHICH VERY QUICKLY TURNED INTO A MORE RAPID HECTIC KNOCKING SOUND. AS I WAS EXITING THE FREEWAY THE SOUND CONTINUED TO INTENSIFY AND THE ENGINE KNOCKING THEN BECAME EXTREMELY LOUD ALMOST COMPLETELY DISABLING THE VEHICLE ON THE HIGHWAY. THIS HAPPENED VERY QUICKLY LEAVING ME VERY LITTLE TIME TO REACT TO THE PROBLEM. THIS WAS DUE TO A CONNECTING ROD BEARING FAILURE.
Electrical system, Exterior lighting, Service brakes, Nov 8, 2018
I HAVE A 2014 LX WITH NOTHING SPECIAL OTHER THAN HEATED FRONT SEATS. REGULAR IGNITION, 6CYL WITH ALMOST 148K MILES. ISSUE 1- AT APPROX 100K MY DASH STARTED LIGHTING UP WITH ABS, E-BRAKE, TRAC, AND TPS LIGHTS. EBRAKE AND TPS WERE INTERMITTENT AND ONLY CAME ON AFTER IT RAINED IT SEEMED. AFTER PLUGGING IT UP AND GETTING NO CODES I TOOK IT TO THE DEALER JUNE 2017 AND THEY INFORMED ME IT WAS NO BIG DEAL BUT IT WAS PART OF A RECALL FOR A SENSOR. HOWEVER, KIA HAD NOT PROVIDED THEM WITH THE NECESSARY TOOLS TO FIX IT. IT'S NOW AUGUST 2018 AND I AM STILL WAITING. ISSUE 2- AT APPROX 130K MILES MY STEERING CONTROLS FOR BLUETOOTH AND RADIO STOPPED WORKING. THE RADIO ITSELF WORKS, BUT WHEN ATTEMPTING TO SEEK OR ADJUST VOLUME WITH STEERING CONTROLS THE VOICE COMMAND POPS UP. ISSUE 3- AT APPROX 145K CRUISE CONTROL STOPPED WORKING. I CAN TURN IT ON AND SET SPEED, BUT IN LESS THAN A MILE IT DISENGAGES. I HAVE FOUND IF I TURN OFF THE ECO IT WORKS AS IT SHOULD. ISSUE 4 I FOUND TODAY. AFTER GETTING A MESSAGE FROM A RANDOM STRANGER THROUGH MY ADVERTISED BUSINESS ON THE BACK WINDOW I WAS INFORMED THAT I HAVE NO BRAKE LIGHTS EXCEPT FOR THE ONE ON TOP (THIRD). I JUST REPLACED THEM IN JULY AFTER A RANDOM STRANGER TOLD ME THAT THEY WERE OUT. WHEN I GOT THE MESSAGE (AFTER MAKING MY 60 MILE COMMUTE TO WORK) I GRABBED A COWORKER TO COME OUT AND TROUBLESHOOT WITH ME. WE CHECKED FUSES AND THEY ARE FINE. THIRD LIGHT WORKS, TAIL LIGHTS WORK, TURN SIGNALS AND BACKUP LIGHTS WORK. WE TOOK APART THE TAIL LIGHT ASSEMBLY AND PULLED THE BULBS TO CHECK THEM AND THE BULBS ARE STILL INTACT (FILAMENT STILL COMPLETELY INTACT) BUT THE BULBS ARE CHARRED BLACK AND THE HARNESS SOCKET APPEARS TO HAVE GOTTEN EXTREMELY HOT. ALSO THE BOTTOM OF THE BULB IS GLOSSY LIKE IT MELTED.
Exterior lighting, Other or unspecified, Engine, Oct 31, 2018
ENGINE RECALL MY VEHICLE IS IN THE DEALERSHIP FOR THE ENGINE RECALL I ALSO HAD TO HAVE THE STEERING WHEEL REPLACED 2 TIMES DUE TO WIRING OR BUTTON MALFUNCTIONS. ALONG WITH THE USB PORT ON THE STEREO. THE ISSUE HAPPENED AGAIN AFTER THE WARRANTY COVERAGE ENDED FOR THAT PART AND THEY REFUSE TO FIX IT AGAIN AFTER WARRANTY EVEN THOUGH IT HAS BEEN A KNOWN ISSUE. THE USB PORT COMES LOOSE CONSTANTLY AND WILL NOT WORK- THEY WANT ME TO BUY A WHOLE NEW RADIO TO CORRECT THIS. THE VOLUME BUTTON ON THE STEERING WHEEL HAS HAD ISSUES IN THE PAST AND NOW NO LONGER WORKS... AGAIN THEY WANT ME TO GET A NEW STEERING WHEEL TO CORRECT THIS...
Other or unspecified, Engine, Oct 31, 2018
MY VEHICLE WAS MANUFACTURED IN THE GEORGIA PLANT BUT WAS NOT PART OF THE 2 PREVIOUS RECALLS, EVEN THOUGH IT WAS MANUFACTURED THAT THE SAME TIME, BECAUSE IT HAS THE LAMBDA 3.3L V6 ENGINE. AFTER ALL THE TROUBLES I HAVE HAD WITH THE VEHICLE, LOCKS DONT UNLOCK, ENGINE IS FAILING, AND NOW THERE IS A PROBLEM WITH THE VALVES. A VALVE CAN BE HEARD TAPPING IN MY CARS ENGINE, IT SOUNDS AND FEELS (VIBRATIONS CAN BE FELT BY HAND) THAT IT IS ALMOST CERTAINLY IN BANK 2 (TOWARDS FRONT OF CAR) ALMOST DIRECTLY BELOW/BEHIND THE HIGH PRESSURE FUEL PUMP. NOW HYPOTHETICALLY IF I WERE ON THE HIGHWAY AND THE VALVE DROPPED, CONSEQUENTLY PUNCHING A WHOLE IN THE CYLINDER HEAD, FORCING OIL THROUGH THE WHOLE, AND IGNITING IT, I WOULD THINK THAT IT WOULDNT TAKE MORE THAN A FEW MOMENTS FOR THE FLAMES TO CATCH THE HIGH PRESSURE FUEL PUMP AND VERY SHORTLY AFTER ENGULFING THE ENTIRE ENGINE AND VEHICLE IN FLAMES. I AM ALSO SURE THEIR ARE LIKELY MANY OTHER SCENARIOS THAT ARE POSSIBLE, BUT WITH ALL THE ENGINE PROBLEMS MY VEHICLE HAS BEEN HAVING WHILE STILL UNDER 80K MILES. THIS ONE SEEMS PRETTY TERRIFYING TO ME, ESPECIALLY WITH 3 YOUNG CHILDREN IN THE BACK WITH DOORS THAT DONT UNLOCK! AND OF COURSE KIA IS TOO BUSY TRYING TO TWIST THE SITUATION AND BLAME CONSUMERS TO EVEN C OI NSIDER DOING THE RIGHT THING AND STANDING BEHIND THEIR OWN PRODUCTS. I HAVE HARDLY DRIVEN MY VEHICLE AT ALL SINCE THE ENGINE STARTED FAILING IN JUNE, AND I BELIEVE IT HAS ALWAYS HAD THIS NOISE (DEALERSHIP HAD INSISTED IT WAS THE GDI NORMAL NOISE WHEN I PURCHASED THE VEHICLE)TO LAST WEEK O HAPPENED TO NJ PRICE THE NK OISE GETTING LOUDER AND ASKED A MECHANIC WHAT IS COULD BE. THAT MECHANIC STATED IT DEFINATELY SOUNDED LIKE A VALVE.
Exterior lighting, Oct 30, 2018
NOTICED TONIGHT DRIVING IN THE DARK THAT MY LOW BEAM HEADLIGHTS WERE NOT WORKING. THE LITTLE SMALL LED LIGHTS ABOVE THE LIGHTS WORK AND MY HIGH BEAMS WORK ALSO.I FIND IT HARD THAT BOTH LOW BEAMS WOULD BURN OUT AT THE SAME TIME. ALL THREE GREEN LIGHT INDICATORS ON MY DASH SHOW THAT MY LIGHTS ARE ON OR WORKING ALONG WITH MY LOWER FOG LIGHTS.
Engine, Oct 29, 2018
(XXXX) AGAINST KA MOTORS 07/06/18 CASE # (XXXX) (WAITING 15 WEEKS) REFUND DUE ME TOWING AND KEEPING MY CAR 5 TO 6 WEEKS $456.06. MOTOR RECALL EARLY 2018 TOOK IN KIA SHAWNEE MISSION, KS NO PROBLEM, NO RECALL, ABOUT 30 DAYS B4 VACATION. ON 07/13/18 MOTOR BLEW UP ON HIGHWAY IN MIDDLE OF NIGHT ABOUT 4 HOURS FORM MY HOME WITH 2 MINOR GRANDCHILDREN, SCARED TO DEATH MANEUVERED TO SIDE OF HIGHWAY WITH NO POWER, I AM 70 YEARS OLD AND DISABLED, VERY FREIGHTING. TOOK KIA ABOUT 5 TO 6 WEEKS TO REPLACE ENGINE. I HAD TO REFILE THIS CLAIM 2 SEPARATE OCCASSION7/13 & 9/13 DUE KIA CONSUMER AFFAIRS FAULT. SUP ALBERT SAID WOULD REFUND $456.96 FOR THE TOW FEE AND CUTTING, KIA CONSUMER AFFAIRS NOT RETUNING CALLS FOR OVER 2 WEEKS, VACATION SHORT AND TROUBLES GETTING BACK HOME.10/23 TOMAS SUP. SAID BECAUSE OF DELAYS ON SENDING CHECK OUT, CHECK WOULD BE SENT BY 2ND DAY OR NEXT DAY AIR. THIS DID NOT HAPPEN, BROKEN PROMISED AGAIN! WHEN I WENT BACK TO GET MY CAR 4 HOURS AWAY I HAD TO PAY A FRIEND TO GO WITH ME TO DRIVE MY CAR, SO I COULD DRIVE THE RENTAL CAR BACK TO BRANSON, MO. I FEEL I AM DUE ADDITIONAL COMPENSATION DUE TO EXTRA EXPENSIVE TO GO BACK THE 4 HOURS AND 30 MIN TO DRIVE BACK TO GET ME CAR, PAYING MY FRIEND. HIGHWAY BETWEEN SPRINGFIELD MO AND BRANSON MO HIGHWAY GOING UP THE MOUNTIAN/HILL. UNDER MANUFACTURE WARRANTY AND PLUS EXTENED WARRATNTY PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Exterior lighting, Oct 25, 2018
HAVE HAD TAILLIGHT BULBS REPLACED ON SEVERAL OCCASIONS. AS SOON AS ONE IS REPLACED, ANOTHER BLOWS. SOME TYPE OF ELECTRICAL PROBLEM. ALSO, HEADLIGHTS ARE NOT ADJUSTED DOWNWARD. HAVE HAD ADJUSTED BY DEALERSHIP, BUT STILL CANNOT SEE AT NIGHT! HEADLAMPS DO NOT LIGHT ROAD AHEAD OF THE VEHICLE.
Vehicle speed control, Other or unspecified, Engine, Oct 20, 2018
RECALL : IT ISN'T ON RECALL LIST BUT HAVING THE SAME PROBLEMS THE OTHER RECALLS FOR SAME VEHICLE AND YEAR. WAS DRIVING AND ENGINE STALLED ON THE LOOP, I WAS ALMOST HIT BY MULTIPLE CARS. I FINALLY GOT THE KIA TO START AND IT BEGAN TO MAKE LOUD TAPPING NOISE AND NOT LETTING RPMS REACH 3K. NOBODY SEEMS TO WANT TO HELP SINCE THE CAR ONLY HAS 87K MILES AND NOW THE ENGINE IS FAILING FOR NO REASON. I BELIEVE IF THE ENGINE IS DOING THE SAME THING AS THE OTHER RECALLS, WHY HAVEN'T THERE BEEN A RECALL ON THIS KIA.?? I'VE TRIED CALLING DEALERS AND ETC NOBODY IS HELPING ME.
Structure, Visibility/wiper, Oct 18, 2018, fire
COMPLAINT NO.WHILE TRAVELING DOWN HWY 377 TOWARD GRANBURY, TEXAS. THE UNDERSIDE OF MY CAR BURST INTO FLAMES. FORTUNATELY I WAS TRAVELING AT 70MPH AND THE PERSON WHO WITNESSED THE FLAMES BEHIND ME, RAN UP TO MY CAR WHEN I STOPPED AT A RAIL CROSSING TO TELL ME WHAT HAPPEN. I WAS LUCKY I WAS DRIVING 70MPH AND IF I HAD STOPPED WHILE IT WAS BURNING THE CAR WOULD HAVE BURNED UP. IT LOOKS LIKE THE PLASTIC PANELS WERE IGNITED BY THE CATALYTIC CONVERTER.. COMPLAINT NO.2 WITHOUT ANY TYPE OF IMPACT, NEAR THE REAR VIEW MIRROR, A CRACK APPEARED FROM THE TOP EDGE OF THE WINDSHIELD DOWNWARD ABOUT 2.5" LONG. SINCE IT IS NEAR THE REAR VIEW MIRROR I KNOW IT APPEARED WITHOUT ANY FLYING OBJECT HITTING THE WINDSHIELD. SINCE IT IS IN THE MIDDLE OF THE TOP EDGE, I'M WONDERING IF IT IS A STRESS CRACK AND OTHER KIA OWNERS ARE EXPERIENCING THE SAME EVENT.
Power train, Electrical system, Seats, Oct 17, 2018
CONTROLS ON STEERING WHEEL FOR RADIO, AND SPEED CONTROL AND HANDS FREE PHONE FEATURES STOPPED WORKING CORRECTLY YOU PRESS THE PHONE BUTTON AND VOLUME GOES UP OR DOWN HIT MUTE AND VOICE COMMAND GOES ON DIALS NUMBERS AT RANDOM STARTLING YOU GIVES STRANGE BURNING SMELL FROM STEERING WHEEL . THE POWER SEAT BUTTON ON DRIVERS SIDE WORK ON AND OFF HAS BEEN BOUGHT TO DEALER FOR PROBLEMS AND THE SAY THE FIXES WIRES FOR SEAT CONTROLS TWICE BUT STILL HAVE PROBLEMS. WHEN TURNING WHEEL LEFT OR RIGHT HAS WEIRD SOUND LIKE TIRES ARE RUBBING OR SKIDDING ON LOOSE ROCKS THOUGHT IT WAS TIRES BOUGHT NEW ONES BUT STILL HAPPENING DEALER DON'T KNOW WHAT IT IS.
Electrical system, Air bags, Vehicle speed control, Oct 9, 2018
STEERING WHEEL ELECTRONIC CONTROLS(SPEED CONTROL, RADIO, ). AIRBAG LIGHT ON WITH NO COLLISION HAVING OCCURRED, REPLACED HEADLIGHTS TWICE IN LAST YEAR, BRAKE LIGHTS REPLACED ONCE
Seats, Oct 4, 2018
THIS A SERIOUS SAFETY ISSUE. PLEASE TAKE THIS SERIOUSLY BEFORE SOMEONE BURNS ALIVE.THE THIRD ROW SEAT IS A DEATHTRAP. IT IS IMMPOSSIBLE TO EXIT THE THIRD ROW SEAT WHEN THE SECOND ROW SEAT IS OCCUPIED. IN CASE OF AN ACCODENT OR EMERGENCY THE PEOPLE IN THE THIRD ROW CANNOT EXIT THE VEHICLE- THEY ARE TRAPPED. IT WOULD ALSO BE ALMOST IMPOSSIBLE FOR EMERGENCY PERSONNEL TO RESCUE THEM IF THE 2ND ROW OCCUPANTS ARE INCOMPACITATED. IF THE VEHICLE HAPPENS TO CATCH FIRE THE THIRDROW OCVUPENTS WILL LIKELY PERISH UNABLE TO EXIT THE THIRD ROW. THIS COULD BE REMEDIED BY REPLACING THE 2ND ROW BENCH SEAT WITH TWO CAPTAINS CHAIRS WHICH WOULD ALLOW AN AISLE TO EXIT FROM THE THIRD ROW. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. PLEASE FOLLOW-UP WITH ME ON THIS MATTER.
Air bags, Oct 1, 2018, crash
THIS IS A RESENT OF A PREVIOUS REPORT DATED 9/25/2018 COMPLAINT # 11131590. I RECEIVED A PHONE CALL TODAY 10/1/2018 @ ABOUT 3:10 PM FROM ALI SATING I SHOULD REFILE. ON OR ABOUT 8/15/2018, 11:45 AM I WAS INVOLVED IN A CAR DEER ACCIDENT. A SMALL HEARD OF DEER BOUNDED OUT OF THE WOODS FROM MY LEFT, ONE DEER JUMPED OVER THE HOOD OF THE CAR. I WAS AT A SPEED AT ABOUT 40 / 45 MILES PER HOUR. I SWERVED LEFT AND HIT A TREE HEAD ON. THE CAR CONTACTED THE TREE ON THE INSIDE OF THE PASSENGERS HEADLIGHT. THE AIR BAGS DID NOT DEPLOY. I CONTACTED KIA OF AMERICA TO ENTER A COMPLAINT. THE BOTTOM LINE HERE IS; KIA, A MR.JEFF STROUP, A COMPLAINT SUPERVISOR, HAS STATED THAT KIS HAS REFUSED TO TAKE ANY RESPONSIBILITY AND STAND BEHIND THEIR PRODUCT AND HELP ME OUT WITH THIS COMPLAINT. IN MY REQUEST TO KIA I ASKED THEM TO SENT OUT A RESPONSE TEAM TO RECOVER THIS VEHICLE BECAUSE IT IS DEFECTIVE, UNSAFE AND A DANGER TO PUT BACK ON THE HIGHWAY. I TOLD KIA THAT THERE IS NO WAY I'M NEVER GOING TO PUT MY WIFE AND / OR OUR FAMILY, CHILDREN, BACK IN THAT VEHICLE.
Power train, Engine, Sep 26, 2018
MILEAGE 116,145. I WAS TRAVELING ON THE HIGHWAY COMING DOWN A STEEP GRADE GOING STRAIGHT. IN THE FAST LANE I WAS GOING 75MPH AND THEN RAPIDILY EXCELERATED TO 82MPH ( THE RPMS JUMPED TO THE 6/7 RANGE). THE ENGINE COMPLETE STOPPED. THE CHECK ENGINE LIGHT, OIL LIGHT, POWER STEERING AND BATTERY LIGHT ALL CAME ON. I LOST ALL POWER STEERING AND RAPIDLY BEGAN TO SLOW DOWN. WENT FROM 80 TO 50 IN A MATTER OF 10 SECONDS. I WAS ALMOST CRUSHED BY A SEMI TRUCK AS I DESPERATELY TRIED TO MOVE THE CAR TO THE SHOULDER LANE. THE CAR WAS BARLEY ABLE TO COAST AND IT WAS A STRUGGLE TO MANEUVER THE VEHICLE OFF THE HIGHWAY. I PUT THE CAR IN PARK AND SAT WAITING FOR A TOW TRUCK FOR 30 MINUTES - I TOOK A PHOTO OF THE WARNING LIGHTS THAT REMAINED ON. TOWING COMPANY CHECKED ALL FLUIDS , GAS, ALTERNATOR, BATTERY, BELTS AND ALL WERE IN WORKING CONDITION. THERE WAS NO INDICATION WHY THIS HAPPENED. THE VEHICLE STARTED BACK UP AND ALL WARNING LIGHTS WENT OFF.
Air bags, Sep 25, 2018, crash
ON OR ABOUT 8/15/2018 @11:45 PM I WAS INVOLVED IN A CAR / DEER ACCIDENT. A SMALL HEARD OF DEER BOUNDED OUT OF THE WOODS AND ONE JUMPED OVER THE FRONT OF MY CAR. I SWERVED RIGHT AND HIT HEAD ON WITH A TREE AT ABOUT 45/50 MPH. THE CAR CONTACTED AROUND THE INSIDE OF THE PASSENGERS HEADLIGHT. "THE AIR BAGS DID NOT DEPLOY". I CONTACTED KIA OF AMERICA AND SPOKE WITH A MR. GUSTAVO. A CLAIMS PERSON, AND OF COURSE TOLD HIM THE WHOLE STORY OF THE ACCIDENT. HE ASKED ME WHAT I WANTED TO HAPPEN / DO. I EXPLAINED THAT I WANTED KIA TO SENT OUT A RECOVERY TEAM TO PICK UP THE VEHICLE BECAUSE IT IS DEFECTIVE, UNSAFE AND A DANGER TO DRIVE AND THAT THERE WAS NO WAY I WAS GOING TO PUT MY WIFE AND CHILDREN BACK INTO THAT CAR. THEN ON OR ABOUT 9/6/2018 @12:08 MR. GUSTAVO CALLED ME AND INFORMED ME THAT KIA, MORE OR LESS, REFUSED ANY RESPONSIBILITY AND THEY WERE NOT GOING TO DO ANY THING TO HELP ME OUT WITH THIS VEHICLE. I ASKED TO BE PUT THRU TO A SUPERVISOR AT THAT POINT WHO IS A MR. JEFF STROUPA, CLAIMS SUPERVISOR # 949-468-4620. I EXPLAINED THE WHOLE SITUATION TO HIM AND THAT MY WIFE IS COMPLETELY AFFAIRD TO DRIVE THE CAR AND REFUSES TO PUT OUR CHILDREN IN THIS VEHICLE AS IT IS DEFECTIVE, UNSAFE AND DANGEROUS TO DRIVE ON THE HIGHWAY AND THAT THIS VEHICLE SHOULD BE DESTROYED. I ALSO TOLD HIM I WANTED HIM TO SENT OUT A RECOVERY TEAM TO PICK UP THIS VEHICLE. HE ASK ME TO SEND HIM PICTURES AND I DID SO ON OR ABOUT 9/18/2018. I ALSO HAD TO SEND MR. STROUP ANOTHER MESSAGE ON OR ABOUT 9/24/2018 @ 8/30 PM, MY TIME, BECAUSE I HADN'T HEARD BACK FROM AFTER I SENT THE PICTURES. I STILL HAVE NOT HEARD FROM HIM TO DATE, 9/25/2018 @ 248 PM.
Power train, Sep 25, 2018
AT 68,000 MILES - NO ACCIDENTS ON RECORD. OUR SORENTO'S DRIVE TRAIN "CAME APART" INSIDE THE REAR HOUSING CAUSING THE DRIVETRAIN AND AXLES TO SEPARATE AND THE GEARS TO BE PROPELLED UP INTO THE HOUSING. WE WERE TAKING THE VEHICLE TO THE REPAIR SHOP WHEN IT HAPPENED AS WE NOTICED A LEAD COMING FROM THE REAR - WE HADN'T NOTICED IT PREVIOUSLY. MECHANICS ARE ESTIMATING MULTIPLE THOUSANDS OF DOLLARS IN REPAIRS FOR THE DRIVE TRAIN, REAR AXLES, ETC. I WAS FORTUNATELY ABLE TO PULL THE VEHICLE OVER TO THE SHOULDER AS SOON AS I FELT THE DRIVETRAIN "GIVE OUT."
Steering, Power train, Service brakes, Sep 21, 2018
VEHICLE ONLY STARTS IN NEUTRAL. REFUSES TO GO INTO PARK. ABS SEEMS LIKE IT'S ALWAYS ON BUT THE LIGHT ISN'T. HAD THE CAR CHECKED FOR ENGINE RECALL AND THEY SAID IT WAS FINE. NEVER ANY MAJOR ISSUES WITH CAR UNTIL THE PAST YEAR. HAVE REPLACED BRAKES AND WHEEL SENSOR AND DOES NOIR FIX PROBLEM. THE VEHICLE IS HARD TO SWITCH BETWEEN PARK, NEUTRAL, DRIVE AND REVERSE. AFRAID OF A MALFUNCTION THAT COULD CAUSE AN ACCIDENT. NOTHING SHOWS ON COMPUTER WHEN RAN. HAVE TO PRESS HARD IN PARK TO KEEP CAR FROM MOVING ON ITS OWN. RANDOMLY JUST SHUTS DOWN AND WON'T START UNLESS YOU MOVE THE STEERING WHEEL. VEHICLE DOESN'T WANT TO STOP ON A DRY ROAD WITH BRAND NEW BRAKES INSTALLED.
Electrical system, Engine, Fuel/propulsion system, Sep 21, 2018
DRIVING DOWN THE HIGHWAY MY CAR DIED OUT OF NOWHERE. IT WOULD NOT START AGAIN AFTERWARDS. ALL POWER SHUTS OFF AND I AM ABLE TO COAST TO A STOP. THIS HAS HAPPENED A FEW TIMES BUT BECOMING MORE FREQUENT BUT STILL RANDOM.
Steering, Suspension, Electrical system, Sep 21, 2018
BACK UP CAMERA STOPPED WORKING AND JUST SHOWS A BLACK SCREEN SENSORS STILL WORK BUT THAT IS ALL. ALSO WHEN I TURN THE CAR HARD RIGHT OR LEFT IT SOUNDS AS THOUGH THE TIRES ARE HITTING THE WHEEL WELL WITH A LOUD CRUNCHY THUD
Exterior lighting, Sep 4, 2018
LOW BEAM HEAD LIGHTS GO OFF AUTOMATICALLY. HAVE TO TURN THE HEAD LIGHTS BACK OFF AND BACK ON BEFORE THEY WORK AGAIN. ONLY HAPPENS IN THE BEGINNING OF THE DRIVE. I BOUGHT NEW HEAD LIGHTS DID NOT FIX THE PROBLEM.
Other or unspecified, Service brakes, Aug 17, 2018
ABS AND TRACTION CONTROL LIGHT GOES ON AND OFF AS I AM DRIVING. SOMETIMES, THE SPEEDOMETER MOVES QUICKLY OVER THE INCORRECT SPEEDS SO I HAVE NO CLUE WHAT SPEED I AM GOING. IT'S ONLY A FOUR YEAR OLD CAR WITH 56,000 MILES. ALSO, SAME VEHICLE HAS ISSUE WITH THE GAS TANK DOOR. CANNOT OPEN USING THE SWITCH INSIDE THE CAR. MUST USE THE EMERGENCY PULL INSIDE A TRUNK COMPARTMENT.
Engine, Aug 13, 2018, fire
WE BOUGHT OUR CAR IN OCTOBER 2016. DURING OUR TRANSITION FROM NEW YORK TO GEORGIA OUR ENGINE FAILED ON US. MY HUSBAND AND I TOOK IT TO A KIA AUTOBODY SHOP IN GREENVILLE SOUTH CAROLINA. THEY FIXED IT FREE OF CHARGE DUE TO A RECALL ON OUR SPECIFIC YEAR, MAKE AND MODEL OF OUR CAR. WE THEN PROCEEDED AS USUAL TAKING CARE OF IT GETTING THE STANDARD OIL CHANGE AND CHECK UPS. THERE WERE NO SIGNS OR WARNINGS FOR WHAT WOULD HAPPEN FOUR MONTHS AFTER. ON JULY 10, 2018 AT 2:45 PM MY HUSBAND WAS DRIVING HOME. THE CAR STARTED SHAKING MY HUSBAND PULLED OVER. THERE WAS BLACK SMOKE COMING OUT OF THE CAR. HE TURNED THE CAR OFF AND STEPPED OUT A FEW SECONDS AFTER OUR CAR EXPLODED ON HIM. COUNTING OUR BLESSINGS THAT HE, NOR I AND OUR THREE KIDS WERE NOT IN THE CAR. WE REPORTED TO KIA THAT SAME DAY. WE ARE CURRENTLY WAITING TO HEAR BACK FROM SOME ONE.
Wheels, Engine, Aug 13, 2018
"TAKATA RECALL" I PURCHASE MY 2014 KIA SORENTO FROM A USED DEALER WITH 85,052 MILES ON IT. IN JULY I STARTED HEARING SOME LOUD POPPING NOISE SO, I CONTACTED MY VEHICLE SERVICE CONTRACT AND WAS ADVISE THAT IT NEEDED TO GO TO A SHOP, UPON GOING TO THE SHOP IT WAS DIAGNOSIS AND I WAS TOLD IT HAD A SEC147 ENGINE RECALL DUES TO THIS ISSUE BACK IN SEPTEMBER OF 2017 THIS SAME VEHICLE HAD AN SEC147 ENGINE RECALL ALSO ALONG WITH REAR WHEEL SPEED SENSOR INSIDE THE HUBS.