2016 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,251 owner complaints filed for this model year. This is the 2nd highest complaint count among 23 Sorento model years with reports.
Of the 2016 reports, 29 involved a crash and 49 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Trailer hitchesPark outsideSep 19, 2022
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Campaign 22V703000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftAug 10, 2022
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
A vehicle rollaway increases the risk of a crash and injury.
Dealers will inspect and replace the automatic transmission shift lever assembly components, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC246.
Campaign 22V612000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Trailer hitchesNov 30, 2016
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Campaign 16V862000 on NHTSA.gov
SeatsOct 24, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
In the event of a crash, the driver seatback frame could break and fail to restrain a seat occupant, increasing the risk of injury.
Kia will notify owners, and dealers will inspect the welds and replace the driver seatback frame, as necessary, free of charge. The recall began on December 9, 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC140.
Campaign 16V770000 on NHTSA.gov
Suspension, rearJun 29, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
The improper weld may break, affecting the rear suspension alignment, thereby increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the welds at the rear suspension cross-member, replacing the rear cross-member assembly, as necessary, free of charge. The recall began July 27, 2016. Owners may contact Kia Customer Service Department at 1-800-333-4542. Kia's number for this recall is SC137.
Campaign 16V480000 on NHTSA.gov
Seat belts, front, buckle assemblyJul 14, 2015
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
If the front passenger seat belt cannot be latched, an occupant sitting in the front passenger seat has an increased risk of injury in the event of a crash.
Kia will notify owners, and dealers will replace the front passenger seat belt buckle cover, free of charge. The recall began on August 18, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC123.
Campaign 15V446000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 13, 2015
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
If the vehicle is unable to be accelerated, there is an increased risk of a crash.
Kia will notify owners, and dealers will replace the accelerator assembly, free of charge. The recall began on February 19, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC115.
Campaign 15V089000 on NHTSA.gov
Representative owner complaints
1,251 reports, newest first.
Structure, Jan 2, 2018
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Structure, Dec 29, 2017
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Structure, Dec 29, 2017
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Visibility, Dec 29, 2017
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF SUDDENLY EXPLODED WITH A LOUD BOOMING NOISE. THE GLASS SHATTERED INSIDE THE VEHICLE. THE CONTACT INDICATED THAT THE EXPLOSION OCCURRED IN AN OUTWARD DIRECTION. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SMITH KIA, 1804 IOWA STREET, BELLINGHAM, WA). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000. *TT THE CONSUMER STATED VEHICLE WAS REPAIRED ON JANUARY 12, 2018. *TR
Structure, Dec 29, 2017
WHEN DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED AND SENT GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS. WE FOUND AN ARTICLE FROM CONSUMER REPORTS THAT DETAILS HOW THERE GLASS ROOF FAIL AND FOUND A LINK TO HOW TO FILE THE NTSB REPORT.
Structure, Dec 29, 2017
WHEN DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED. GLASS SHOWERED INTO THE CAR (2016 KIA SORENTO XLS). WE DROVE THE CAR A LOWER SPEEDS TO THE DEALERSHIP IN BELLINGHAM, WA (SMITH KIA).
Power train, Other or unspecified, Dec 21, 2017
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Seat belts, Dec 7, 2017
NO SEAT BELT WARNING ON PASSENGER SIDE. A SAFETY ISSUE
Engine, Nov 16, 2017
A PART WHICH WAS REPLACED DURING A RECALL, FAILED. THE KIA DEALERSHIP WANTS TO CHARGE ME $800 TO REPLACE THAT PART. PLUS, NOT COVER A CAR RENTAL. I FEEL THE CHARGE IS UNJUSTIFIED. THE CAR HESITATED AND CUT OFF 300 MILES FROM MY HOME. THE CHECK ENGINE LIGHT CAME ON, AND I FEARED CONTINUING TO DRIVE THE CAR
Exterior lighting, Nov 9, 2017
XENON HID HEADLIGHTS AUTO ADJUSTING, DRIVING DOWN HILLS THE LOW BEAM HEADLIGHTS DROP SHARPLY TO ABOUT 27 FT. IN FRONT OF VEHICLE. DROVE THE VEHICLE WITH THE SERVICE MANAGER, FRANK PETROZZI OF GRIECO KIA OF JOHNSTON RI AND DISTRICT MANAGER, BARRY ZOLL FROM KIA MOTORS AMERICA 732-372-8295 AT NIGHT.11/8/2017, SO THEY COULD SEE WHAT IS HAPPENING. I FEEL THAT THIS IS VERY DANGEROUS CONDITION. THEY TELL ME THAT THIS IS THE WAY THEY ARE SUPPOSED TO WORK, AND ARE WORKING ACCORDING TO SPECIFICATIONS AND THERE IS NOTHING THAT THEY CAN DO TO CORRECT IT. TODAY I RECEIVED A CALL FROM MR. TREVOR MY CASE MANAGER FROM KIA 800-333-4542. MY CASE # 12462124. MR. TREVOR WAS SORRY THAT HE CAN NOT DO ANYTHING BECAUSE THE LIGHTS ARE WORKING AS SPECIFICATION AND THEY DO NOT HAVE A SOLUTION TO THE PROBLEM. THE NEW KIA SXL SORENTO'S HAVE NEW HEADLIGHTS, BUT WILL NOT FIT IN MY VEHICLE. I FEEL THAT THIS IS A SAFETY ISSUE THAT KIA SHOULD CORRECT. I HAVE BEEN TRYING TO GET THIS ISSUE CORRECTED, THRU KIA MOTORS, SINCE JULY 26,2017
Other or unspecified, Nov 8, 2017
THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY
Suspension, Other or unspecified, Electronic stability control (ESC), Nov 6, 2017
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Engine, Oct 12, 2017
VEHICLE STALLED WHILE DRIVING WITH SPEED ON NORMANDIE AVE IN TORRANCE CALL TRIPLE FOR THEM TO TOW IT TO KIA DEALER. RECEIVED A CALLED FROM DEALER SAYING THE ENGINE BLOWN OUT. AT 50000 MILES. TECHNICIAN FROM KIA MENTIONED IT'S A RECALL.
Visibility/wiper, Oct 10, 2017
MY REAR WINDOW SHATTERED FOR WHAT APPEARS TO BE NO REASON AT ALL. MY VEHICLE WAS PARKED ON THE STREET, AND WHEN I WENT OUT TO LEAVE, I NOTICED MY WINDOW WAS CRACKED. BY DAY 2, THE GLASS WAS CAVING, AND HAD A HOLE THE SIZE OF A QUARTER IN THE MIDDLE.
Power train, Oct 5, 2017
THIS 2016 KIA SORENTO (MFG 10/27/14) WILL LOSE POWER/TRACTION IN A PARKING LOT WHEN TRYING TO PULL OUT INTO CROSS TRAFFIC, CREATING A SERIOUS SAFETY PROBLEM. THE DEALER SAYS HE IS UNABLE TO REPLICATE THE PROBLEM AND THEREFORE CANNOT FIX IT. I CANNOT SELL/GIVE THIS UNSAFE VEHICLE TO A FAMILY MEMBER UNTIL IT IS CORRECTED. VERY DANGEROUS.
Electrical system, Electronic stability control (ESC), Engine, Oct 5, 2017
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Electrical system, Vehicle speed control, Engine, Sep 28, 2017
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Wheels, Sep 21, 2017
ABNORMAL TIRE WEAR. CHUNKS OF TREAD MISSING FROM TWO FRONT TIRES. I AM ORIGINAL OWNER OF VEHICLE. AS INSTRUCTED BY DEALER, VEHICLE SERVICED ON 5/19/17 AT 15,345 MILES. SERVICE INCLUDES TIRE ROTATION AND ALIGNMENT. MULTIPOINT INSPECTION REVEALS TIRES AT 7 LF 7 RF 8 LR 8 RR, BRAKES FRONT 7 & 7, REAR 8 & 8. ON 9/18/17, AT 17,972 MILES, VEHICLE PRESENTED TO DEALER FOR RECALL REPLACEMENT OF FRONT DOOR HANDLES. DURING THIS VISIT, VEHICLE INSPECTION REVEALS TWO FRONT TIRES WEARING ABNORMALLY. MULTI POINT INSPECTIONS REVEALS 6 LF 6 RF 6 LR 6 RR. FRONT BRAKES 8 & 8, REAR BRAKES 7 1/2 & 7 1/2. SERVICE ADVISER SUGGEST ALIGNMENT. SERVICE ADVISER REPORTS VEHICLE ALIGNMENT ONLY NEEDED MINOR ADJUSTMENT, NOT SIGNIFICANT TO PRODUCE THE WEAR AND APPARENT LOSS OF TREAD PRESENTING ON TWO FRONT TIRES. SERVICE ADVISER MAKES INQUIRES ON ANY EXTREME DRIVING CONDITIONS INCLUDING EXTENSIVE DRIVING ON GRAVEL ROADS OR EXTREME STOPPING. AS THE SOLE DRIVER OF VEHICLE I CAN ATTEST THAT VEHICLE HAS NOT BEEN PLACED IN ANY EXTREME DRIVING SITUATION. VEHICLE DRIVEN APPROXIMATELY 650 MILES PER MONTH. DEALER SERVICE ADVISER STATES HE HAS NEVER SEEN THIS IN 20 YEARS. HE EXPLAINS THAT AT THE NEXT OIL CHANGE, VEHICLE MILEAGE AT AROUND 20,000 MILES, TIRES WILL BE CHECKED AND THEN ROTATED AT THE NEXT SCHEDULED TIME. THE MULTI POINT INSPECTION DOCUMENTATION DOES NOT DENOTE ANY ABNORMAL TIRE WEAR.. ALL SYSTEMS CHECKED GREEN ON DEALER DOCUMENTATION. PHOTOS OF FRONT TIRES ATTACHED.
Power train, Other or unspecified, Sep 20, 2017
I PURCHASED THIS VEHICLE FROM MARK JACKOBSON TOYOTA ON OR ABOUT 8/20/2017. ACCORDING TO THE RECALL NOTICE IN THE GOVERNMENT DATA BASE, THE RECALL FOR THE "REAR ASSIST ARM BRACKET WELD MAY BREAK" WAS ISSUED ON OR ABOUT 7/21/2016. I BELIEVE THAT THE DEALERSHIP THAT SOLD ME THIS VEHICLE SHOULD HAVE NEVER LET MY WIFE DRIVE THE ABOVE VEHICLE OFF THE CAR LOT DUE TO THE POTENTIAL OF CATASTROPHIC FAILURE. I WOULD LIKE THIS LETTER TO REPRESENT MY FIRST STEP IN FILLING A FORMAL COMPLAINT WITH THE DEALERSHIP. WE NOTICED THAT HERE WAS A NOISE ON THE SAME DAY THAT THE PAPER WORK FOR THE VEHICLE WAS SIGNED.MY WIFE HAD THE DEALERSHIP MECHANIC LOOK AT THE VEHICLE AT THE SAME TIME THE PAPER WAS BEING SIGNED. THE MECHANIC STATED THAT IT SOUNDED LIKE A BAD BEARING OR SOMETHING AND INSTRUCTED MY WIFE TO CALL THE SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT. THE RECEPTIONIST STATED THAT THE VEHICLE WAS STILL UNDER A KIA WARRANTY AND THAT WE NEEDED TO GO TO KIA. IT WAS AT THE KIA DEALER SHIP THAT WE FOUND OUT ABOUT THE RECALL. HOWEVER MARK JACKOBSON PRODUCED A DOCUMENT THAT I HAD SIGNED STATING THE RECALL. BUT I INTERPRETED THE DOCUMENT AS MEANING THAT THE RECALL HAD BEEN TAKEN CARE, OF. I BELIEVE THAT MARK JACOSON IN GOOD FAITH SHOULD HAVE NEVER HAD LET MY WIFE DRIVE THE VEHICLE OFF THE LOT. THERE WASN'T ANY PROPERTY DAMAGE TO THE VEHICLE AS SHE ONLY DROVE IT FOR ABOUT A WEEK OR TWO PRIOR TO TAKING THE VEHICLE TO THE KIA DEALERSHIP. I BELIEVE THAT THERE SHOULD BE SOME LAW THAT WOULD PREVENT A DEALERSHIP FROM SELLING A VEHICLE AND THEN ALLOWING THE CUSTOMER TO DRIVE THE VEHICLE OFF THE LOT KNOWING THAT THERE IS A SAFETY RECALL THE HAD NEVER BEEN RESOLVED.
Structure, Sep 19, 2017
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A FIBERBOARD COVER MOUNTED UNDERNEATH THE ENGINE THAT PROTECTED THE OTHER COMPONENTS UNDERNEATH THE VEHICLE. THE CONTACT MENTIONED THAT IT WAS VISIBLE UNDERNEATH THE VEHICLE AND WAS STARTING TO DETACH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER LOCATED IN LANCASTER, MA WHERE THE FIBERBOARD COVER WAS REPLACED WITH A USED FIBERBOARD, BUT IT WAS TOO LARGE. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AND THE MATERIAL WAS RIPPING DUE TO DRIVING OVER BRANCHES ON THE ROAD. THE CONTACT FELT THAT THE MATERIAL OF THE UNDERCARRIAGE COVER WAS NOT DURABLE AND COULD POTENTIALLY CAUSE A SAFETY FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 128,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/02/17*LJ UPDATED 07/18/18*JB
Structure, Engine, Sep 6, 2017, fire
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT STATED THAT SMOKE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS AND THAT FLAMES EMERGED FROM THE FLOORBOARD AREA NEAR THE DRIVER'S SEAT. IMMEDIATELY, THE CONTACT PULLED THE VEHICLE OVER TO THE RIGHT SIDE OF THE ROAD AND EXITED THE VEHICLE AS THE FRONT END BURST INTO FLAMES. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 50,000.
Exterior lighting, Aug 22, 2017
WHILE DRIVING ON BOTH CITY STREETS AND HIGHWAYS, HEADLIGHTS TURN ON IN DAYLIGHT (WITH BRIGHT SKY ON DIFFERENT TIMES OF DAY) AND STAY ON WHILE ON AUTO WITH CLEAR AND UNOBSTRUCTED DASHBOARD LIGHT SENSORS. THIS HAPPENS RANDOMLY AND I HAVEN'T BEEN ABLE TO DETERMINE A POSSIBLE CAUSE OR FIND ANY RECURRING CONDITIONS THAT MAY TRIGGER THIS. I TOOK THE CAR AS WELL AS A VIDEO OF THE ISSUE TO THE LOCAL KIA DEALER (HORNE KIA, GILBERT, AZ) AND THEY WERE UNABLE TO IDENTIFY THE PROBLEM. THEY SAID THEY TESTED THE LIGHT SENSORS AND THEY ARE WORKING FINE. I NOTICED THE ISSUE FOR THE FIRST TIME AT AROUND 15,000 MILES BUT I DIDN'T PAY TOO MUCH ATTENTION TO IT. AT 20,000 MILES, I MADE A VIDEO OF THIS ISSUE FOR MY RECORDS (AVAILABLE UPON REQUEST). THE CAR HAS ALMOST 40.000 MILES NOW AND THE ISSUE PERSISTS. THANKS!
Power train, Jul 20, 2017
WHEN SLOWING DOWN TO 2ND GEAR THE TRANSMISSION DOES A HARD DOWNSHIFT RIGHT AROUND 25-31 MPH CAUSING THE CAR TO JERK.
Vehicle speed control, Jun 27, 2017
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO ACCELERATE THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD INDEPENDENTLY ACCELERATE RANDOMLY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (REDDING KIA 418 E. CYPRESS AVENUE, REDDING, CA 96002), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500.
Vehicle speed control, Jun 21, 2017
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING HIGHWAY SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE SYSTEM WOULD NOT DEACTIVATE WHEN PRESSING THE CANCEL BUTTON. THE CONTACT INDICATED THAT THE BRAKE PEDAL NEEDED TO BE DEPRESSED TO DEACTIVATE THE CRUISE CONTROL. ON SOME OCCASIONS, THE CRUISE CONTROL SYSTEM COULD NOT BE IMMEDIATELY ACTIVATED. THE VEHICLE WAS TAKEN TO REGAL KIA OF LAKELAND, FLORIDA, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. ... .UPDATED 11/16/17 *BF UPDATED 11/28/2017*JS