2016 Kia Sorento
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,251 owner complaints filed for this model year. This is the 2nd highest complaint count among 23 Sorento model years with reports.
Of the 2016 reports, 29 involved a crash and 49 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Trailer hitchesPark outsideSep 19, 2022
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Campaign 22V703000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftAug 10, 2022
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
A vehicle rollaway increases the risk of a crash and injury.
Dealers will inspect and replace the automatic transmission shift lever assembly components, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC246.
Campaign 22V612000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 19, 2018
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Campaign 18V907000 on NHTSA.gov
Trailer hitchesNov 30, 2016
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Campaign 16V862000 on NHTSA.gov
SeatsOct 24, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
In the event of a crash, the driver seatback frame could break and fail to restrain a seat occupant, increasing the risk of injury.
Kia will notify owners, and dealers will inspect the welds and replace the driver seatback frame, as necessary, free of charge. The recall began on December 9, 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC140.
Campaign 16V770000 on NHTSA.gov
Suspension, rearJun 29, 2016
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
The improper weld may break, affecting the rear suspension alignment, thereby increasing the risk of a crash.
Kia will notify owners, and dealers will inspect the welds at the rear suspension cross-member, replacing the rear cross-member assembly, as necessary, free of charge. The recall began July 27, 2016. Owners may contact Kia Customer Service Department at 1-800-333-4542. Kia's number for this recall is SC137.
Campaign 16V480000 on NHTSA.gov
Seat belts, front, buckle assemblyJul 14, 2015
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
If the front passenger seat belt cannot be latched, an occupant sitting in the front passenger seat has an increased risk of injury in the event of a crash.
Kia will notify owners, and dealers will replace the front passenger seat belt buckle cover, free of charge. The recall began on August 18, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC123.
Campaign 15V446000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 13, 2015
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
If the vehicle is unable to be accelerated, there is an increased risk of a crash.
Kia will notify owners, and dealers will replace the accelerator assembly, free of charge. The recall began on February 19, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC115.
Campaign 15V089000 on NHTSA.gov
Representative owner complaints
1,251 reports, newest first.
Steering, Electronic stability control (ESC), Jun 16, 2017, crash
TRACTION CONTROL - OUR VEHICLE HAS SUSTAINED TWO INCIDENTS INVOLVING THE TRACTION CONTROL SYSTEM. THE FIRST INCIDENT INVOLVED THE TRACTION CONTROL LIGHT ON THE DASH ILLUMINATED INTERMITTENTLY WHILE THE VEHICLE WAS MOVING. THE VEHICLE WAS TURNED OFF THEN BACK ON THE LIGHT WOULD GO OFF. THE DEALERSHIP EVALUATED THE PROBLEM BUT COULD NOT DUPLICATE THE INCIDENT. SEVERAL MONTHS LATER, THE VEHICLE WAS IN MOTION AT APPROXIMATELY 25-30 MPH, IN A RESIDENTIAL NEIGHBORHOOD, IN A MODERATE RIGHT HAND TURN, AND THE TRACTION LIGHT CAME ON DURING THE TURN. THE VEHICLE BECAME UNCONTROLLABLE WHEN THE VEHICLE STEERED TOWARDS THE RIGHT AND FORCED US TO STRIKE A CURB CAUSING STEERING AND WHEEL DAMAGE. THE VEHICLE WAS TAKE AGAIN TO THE DEALERSHIP AND THE MANUFACTURER WAS CONTACTED. WE WERE TOLD THE STEERING SENSOR HAD FAILED BUT THEY COULD NOT DETERMINE WHETHER THIS OCCURRED AS A RESULT OF THE COLLISION OR IF IT FAILED AND CAUSED THE COLLISION. THE VEHICLE HAS BEEN AT THE KIA DEALERSHIP FOR SEVEN DAYS, THE ENGINEERING DEPARTMENT RESPONDED TO ATTEMPT TO DUPLICATE THE PROBLEM AND DOWNLOAD DATA FROM THE VEHICLE'S COMPUTER BUT WE HAVE NOT HEARD THE STATUS AS OF THE 8TH DAY. WE ARE CONCERNED FOR OBVIOUS REASONS AND FEEL THERE'S AN ISSUE AFFECTING THE TRACTION CONTROL SYSTEM WHICH AFFECTS THE STEERING. NOW THAT A COLLISION HAS RESULTED IN THE FAILURE OF THE SYSTEM, IT HAS BEEN VERY DIFFICULT TO GATHER INFORMATION FROM KIA AND FEEL THERE MAY BE OTHER INCIDENTS THAT HAVE BEEN OVERLOOKED AS SIMPLE COLLISIONS. NO DOCUMENTATION HAS BEEN PROVIDED BY THE DEALERSHIP RELATIVE TO EITHER INCIDENT AT THIS TIME.
Other or unspecified, Jun 4, 2017, fire
WHILE TRAVEL IN RIGHT MOST LANE NORTH ON 15 IN JEFFERSON TOWNSHIP, NJ, I HEARD A LOUD BANG FROM CAR. IMMEDIATELY ALL POWER WAS LOST. GIVEN ROAD HAD NO SHOULDER, I STOP THE CAR IN THE TRAVEL LANE. TURNED CAR OFF THEN TRIED TO RESTART. ALL DASH LIGHTS LIGHT UP INCLUDED CHECK ENGINE AND CHECK OIL. SMOKE STARTED APPEARING FROM ENGINE BAY. I TURNED IGNITION OFF, GRIPED CELL PHONE AND EXITED THE VEHICLE. I GRABBED MY CONSTRUCTION VEST FROM THE TRUCK. VEHICLE WAS STILL SMOKING. OPENED DRIVER SIDE DOOR AND HIT HOOD RELEASE TO CHECK FOR VISUAL DAMAGE. UNDER THE HOOD THERE WAS NO VISUAL DAMAGE BUT SMOKE WAS STILL COMING FROM UNDERCARRIAGE. I MOVED A SAFE DISTANCE FROM ROAD/VEHICLE AND CALLED POLICE STATION TO PROVIDED NOTICE OF DISABLED VEHICLE IN TRAVEL LANE. WHILE ON THE PHONE WITH POLICE FIRE STARTED FROM THE UNDERCARRIAGE. NOTIFIED POLICE TO SEND FIRE. FIRE ARRIVED WITHIN 5 MINUTES. HOWEVER, VEHICLE WAS ALREADY COMPLETELY ENGULFED IN FLAMES. EVEN WITH HEAVY SPRAY FROM FIRE HOSES CAR STILL BURNED FOR ALMOST 30 MINUTES UNTIL ALL GASOLINE FROM VEHICLE TANK WAS BURNED. WHEN HOOKING CAR IT WAS NOTED REAR DRIVESHAFT WAS SHEARED IN HALF. HTTPS://YOUTU.BE/3QY14OO1D-G
Vehicle speed control, Electronic stability control (ESC), Engine, Jun 3, 2017
THE KIA SORENTO 2016 MY FAMILY AND WERE DRIVING AND THE CAR WENT INTO "LIMP MODE" ON A BUSY STREET. WE NEARLY HAS AN ACCIDENT. IT WAS TOWED TO THE DEALER. THE DEALER DID NOT KNOW WHY IT OCCURRED. THEY SAID THEY SECURED THE WIRING AND RETURNED THE CAR TO US. APPROXIMATELY A WEEK LATER THE CAR WENT INTO "LIMP MODE" AGAIN ON ANOTHER BUSY ROAD AGAIN PUTTING US IN DANGER OF HAVING AN ACCIDENT. IT WAS TOWED TO THE DEALER. THEY SAID THAT THEY THEN REPLACED THE THROTTLE. WE ARE NOT CONFIDENT IT WILL NOT OCCUR AGAIN.
Vehicle speed control, May 25, 2017
ON 6 SEPARATE OCCASIONS I HAD MY CRUISE CONTROL ON ON THE HIGHWAY.AFTER EITHER TOUCHING MY BRAKE OR TOUCHING THE CANCEL BUTTON THE CONTROL CANCELLED ITSELF.HOWEVER 5 TIMES GOING UP THE HILL BY MY HOUSE AND ONCE ON A SIDE STREET THE CRUISE CONTROL ENGAGED ITSELF AND STARTED TO SPEED UP I ASSUME TO HIGHWAY SPEED.AT ALL TIMES I TOUCHED THE BRAKE OR CANCEL BUTTON AND IT SHUT OFF. I JUST FELL UNEASY ABOUT THIS BECAUSE I FEAR ONE DAY I MAY NOT BE ABLE TO SHUT IT OFF.I AM AN A WELL EXPERIENCED DRIVER I HAVE DRIVEN EVERYTHING FROM MOTORCYCLES TO BUSES AND TRACTOR TRAILERS OVER 50 YEARS AND THIS CONCERNS ME.
Visibility/wiper, May 19, 2017
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 45 MPH, THE CONTACT NOTICED THAT THE COATING ON THE AIR CONDITIONING VENT HOUSINGS WAS REFLECTING INTO BOTH SIDE VIEW MIRRORS, WHICH MADE IT VERY DIFFICULT TO SEE. THE DEALER STATED THAT THEY COULD PAINT AND REPLACE THE HOUSINGS ON THE VENTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD REFER THE ISSUE TO THEIR INTERIOR DESIGN ENGINEERS. THE APPROXIMATE FAILURE MILEAGE WAS 12,529. UPDATED 07/11/17*LJ UPDATED 9/28/18*JB
Wheels, May 19, 2017
THE TIRE STICKER AT THE SIDE OF THE DRIVER DOOR DOES NOT STATE WHAT THE REQUIRED LOAD AND SPEED INDEX SHOULD BE FOR THE TIRE. THE MANUAL DOES NOT HAVE ANY INFORMATION ON THE LOAD INDEX, AND HAS A VAGUE SPEED INDEX CHART (RATING LETTER VS. SPEED) REFERRING TO PASSENGER VEHICLES IN GENERAL BUT NO MENTION OF THIS PARTICULAR VEHICLE.
Vehicle speed control, May 4, 2017
MY CAR HAS BEEN IN MOTION MULTIPLE TIMES RECENTLY ON THE HIGHWAY. ONCE I WAS GETTING READY TO MERGE AND WAS SLOWING DOWN WHEN MY VEHICLE STARTED ACCELERATING ON ITS OWN AND MAKING A REVVING SOUND. THIS HAS ALSO HAPPENED ON CITY STREETS. IT DOES NOT HAPPEN ALL THE TIME.
Vehicle speed control, Apr 6, 2017
I TOOK MY 2016 KIA SORENTO IN 2MOS (3/16) AFTER I PURCHASED FOR ACCELERATION ISSUES. THE FIRST TIME IT WAS LUNGING WHEN ACCELERATING AND THE RPM'S WOULD GO TO 5-6 THEN DROP TO 0, THEN STABILIZE AT 2. KIA DID SOME RE-COMPUTER PROGRAM TO ADDRESS ISSUE. IT IS STILL NOT RESOLVED BUT WAS NOT AS BAD AFTER THE RE-PROGRAMING. WELL, NOW IT IS REALLY BAD SO TOOK IT BACK (4/17) BECAUSE IT STALLS ON ACCELERATION. I WAS TRYING TO ENTER A HIGHWAY, ACCELERATED KIA STALLED AGAIN RPM'S UP TO 5-6 DOWN TO 0, BUT HAD TO QUICKLY MOVE TO SHOULDER OR SEMI-TRUCK WOULD HAVE HIT ME. ONCE I STOPPED AND STARTED AGAIN, IT ACCELERATED. YESTERDAY, 4/5/17, DRIVING TO WORK IN RUSH HOUR TRAFFIC ON NJ E. I-78, WAS IN MIDDLE LANE MERGED TO LEFT LANE TO PASS (60 MPH), ACCELERATED KIA STALLED (RPMS UP THEN DOWN), I HAD TO BRAKE TO INDICATE TO CAR BEHIND ME OR I WOULD HAVE BEEN IN A HORRIFIC CRASH BECAUSE THIS ROADWAY CARRIES A MASSIVE AMOUNT OF SEMI'S. I WAS SCARED FOR MY LIFE AND MY HEART WAS RACING!! I WAS ABLE TO MOVE BACK TO CENTER LANE WHERE I REMAINED. THE KIA KEPT HAVING THE ACCELERATION ISSUE ALL THE WAY TO WORK AND ON THE WAY HOME SO I TOOK IT TO THE KIA DEALER. I DON'T KNOW IF THEY CAN REPLICATE THE ISSUE BUT I AM NOT DRIVING THIS VEHICLE UNTIL IT IS RESOLVED. I SEE ON LINE THERE ARE NUMEROUS OTHERS WITH THIS SAME ISSUE AND NO RECALL??!! I GUESS SOMEONE HAS TO DIE FIRST. NHTSA YOU NEED TO DO SOMETHING BEFORE SOMEONE LOSSES THEIR LIFE. THIS IS NOT SOME SMALL PROBLEM. KIA CERTAINLY IS NOT INTERESTED IN BEING PRO-ACTIVE. THE SERVICE AND SALES PEOPLE SAID "WE HAVE NEVER HEARD OF THIS ISSUE" MY REPLY "YOU BETTER LOOK ON LINE AT CONSUMER COMPLAINTS". OF COURSE THEY WANTED TO USHER ME OUT OF THE SHOWROOM TO A "QUIET TABLE" SO OTHER PROSPECTIVE BUYERS WON'T HEAR. WORD OF MOUTH MY FRIENDS, WORD OF MOUTH. SAD A SALE MEANS MORE TO KIA THEN A LIFE!!
Steering, Mar 6, 2017
POWER STEERING WILL RANDOMLY TURN OFF, MAKING IT NEAR IMPOSSIBLE TO STEER. TURNS BACK ON IN APPROX. 3 SECONDS WITH A JERK. DATES ARE ALL 2016. MILEAGE REFERENCES ARE INCLUDED 4/6 1141 AM DRIVING TO WORK FIRST DRIVE OF THE DAY 5 MILES. SLOWING DOWN TO MAKE A RIGHT HAND TURN INTO MY DRIVEWAY. FOURTH EVENT SINCE PURCHASING THE CAR. 4/7 4:33 PM DRIVING FROM ? TO ? 60 MILES AN HOUR, GOING STRAIGHT. HAPPENED WITHIN 10 MINUTES OF STARTING THE CAR. 4/8 5:17 PM 7270 FROM ? TO ? LOW SPEED PULLING INTO GAS STATION SLOW SPEED 4/22 8:24 PM 7681 DRIVING IN TOWN. 3RD START OF THE DAY. SLOWING DOWN FOR A STOP SIGN. 4/29 11:08 PM 7832 DRIVING TOWARDS ? FROM ? TURNING ON THE ? ROAD RIGHT HAND TURN AT LOW SPEED. 5/1 3:00 PM 7924 GOING DOWN THE ROAD AT 50 MILES AN HOUR. SLIGHT TURN TO THE RIGHT OF THE ROAD 5/9 2:58 PM 7998 PULLING INTO PARKING SPACE. SHARP TURN TO THE RIGHT. 5/11 3:47 PM 8052 EXITING OFF OF A HWY EXIT. 35 MPH MEDIUM TURN TO THE RIGHT 5/14 1:08 PM 8269 HWY SPEED ON ?. SLIGHT RIGHT TURN. OFF ABRUPTLY. CORRECTED IN ABOUT 2 SECONDS. 5/25 12:01 8744 SLOWING DOWN FROM HIGHWAY SPEED TO MAKE A LEFT-HAND TURN INTO A DRIVEWAY. - STOPPED ADDING TO LIST - 7/9 4:00 PM 10751 SLOW GENTLE CURVE TO THE RIGHT BY ? 27 MPH 8/15 9:00 PM 13123 SLIGHT RIGHT TURN ? AREA 65 MPH 8/22 11:06 AM 13430 GOING DOWN FOR A STOP SIGN, MAKING A RIGHT-HAND TURN ONTO TRAFFIC 8/23 3:40 PM 13479 ? SLOW CURVE TO THE RIGHT 25 MILES AN HOUR 8/24 11:15 AM 13543 ? VERY SLOW BACKING OUT OF THE DRIVEWAY TURNING LEFT 8/27 3:07 PM 13672 ? VERY SLOW TURN TO THE RIGHT IN A PARKING LOT 9/6 2:45 PM 13958 ? 45 MILES AN HOUR SLIGHT RIGHT TURN ON HWY ENTERING TOWN. 9/16 9:10 AM 14317 BACKING OUT OF THE DRIVEWAY 9/25 8:00 PM 15068 DRIVING FROM ? TO ?, VERY SLIGHT LEFT TURN, 60 MPH 11/11 8:24 PM 17160 IN ? MAKING A SHARP LEFT HAND U TURN IN A PARKING LOT AT SLOW SPEED
Vehicle speed control, Engine, Feb 28, 2017
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE THE VEHICLE WAS IDLING WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT AN ENGINEER FROM KIA WOULD HAVE TO INVESTIGATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,200.
Other or unspecified, Jan 29, 2017
CAR STALLS OUT AFTER A RED LIGHT STOP OR A STOP SIGN. DOES THIS ON CITY STREETS AFTER COMING TO A COMPLETE STOP. THIS HAS HAPPENED ABOUT 8 DIFFERENT TIMES.
Seat belts, Jan 24, 2017
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, NO AUDIBLE ALARM WAS PRESENT WHEN THE FRONT PASSENGER SEATBELT WAS NOT SECURED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000. ...UPDATED 03/13/17 *BF *CN
Suspension, Structure, Jan 18, 2017
DEFECTIVE LOWER BALLJOINTS CAUSED A ROUGH RIDE. NOTICED 'CLANKING' SOUND FROM FRONT WHEELS WHEN PARKING VEHICLE. SUNROOF MALFUNCTION CAUSED THE SUNROOF TO NOT FULLY CLOSE AND OFTEN TIMES, REMAIN OPEN. DEALER INITIALLY CLAIMED THAT DRY TRACK CHANNELS WITH DEBRIS WAS THE MAIN CAUSE HOWEVER, THERE IS A DEFECT WITH THE MANUFACTURING/DESIGN OF THE PRODUCT.
Electrical system, Jan 9, 2017, fire
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHEN THE VEHICLE WAS PARKED AND THE IGNITION WAS TURNED OFF THE CONTACT EXITED THE VEHICLE AND WENT INSIDE HER HOME. AN EXPLOSION WAS HEARD AND THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,600. UPDATED 03/02/17*LJ *AS
Exterior lighting, Visibility/wiper, Dec 1, 2016
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE HEAD LAMPS FLICKERED AND TURNED OFF WITHOUT WARNING. THE CONTACT WAS GIVEN A LOANER VEHICLE TO DRIVE, BUT THE SAME FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE MILEAGE WAS 10,000. UPDATED 05/16/17*LJ UPDATED 09/07/2017*JS
Vehicle speed control, Nov 19, 2016
VEHICLE FAILS TO ACCELERATE PROPERLY, ESPECIALLY WHEN ACCELERATING RAPIDLY. VEHICLE EXHIBITS EXACT SAME PROBLEMS AS IN NHTSA RECALL # 15V-089 AND MANUFACTURER RECALL #SC115. THE MANUFACTURE DATE FOR THE AUTOMOBILE ON THE DOOR STICKER IS FEBRUARY 16, 2015 -- WHICH IS NOT IN THE ORIGINAL RECALL DATES FOR THE ABOVE MENTIONED RECALLS.
Air bags, Oct 24, 2016, crash
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 15 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE PASSENGER SIDE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 62,000.
Electrical system, Sep 21, 2016
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE INSTRUMENT CLUSTER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.
Structure, Sep 17, 2016
TAKATA RECALL RENTED CAR FROM BUDGET. EXITED CAR AND THE BOTTOM CORNER OF THE DRIVER'S SIDE DOOR CAUGHT MY LEG PRODUCING A LARGE GASH IMMEDIATELY. UPON INSPECTION IT WAS CLEAR THAT THERE WAS A VERY SHARP PLASTIC MATERIAL AT THE BOTTOM CORNER OF THE DRIVER'S SIDE DOOR. THE VEHICLE WAS PARKED IN A LOT.
Structure, Sep 9, 2016
TL* THE CONTACT OWNS A 2017 (NA) KIA SORENTO. WHILE DRIVING THE VEHICLE, THE CHROME FINISH LOCATED ON THE AIR VENTS CREATED A REFLECTION FROM THE SUNSHINE. THE CONTACT WAS UNABLE TO SEE THE ROAD CLEARLY. THE CONTACT HAD NOT DRIVEN THE VEHICLE SINCE THE FAILURE OCCURRED. THE DEALER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,200.
Power train, Electrical system, Structure, Aug 5, 2016, crash
MY WIFE HAD THE VEHICLE PARKED ON A SLIGHT SLOPE IN HER MOMS DRIVE WAY MAYBE A 10 DEGREE HILL. SHE PLACED THE VEHICLE IN PARK AND LEFT IT RUNNING WHILE MY DAUGHTER FINISHED A BIRTHDAY CARD SHE WAS MAKING IN THE BACK SEAT. MY WIFE STEPPED OUT OF THE VEHICLE TO GET SOME TISSUE PAPER OUT OF THE BACK WITH THE DRIVERS DOOR OPEN SHE PRESSED THE REAR DOOR /HATCH RELEASE OR OPEN BUTTON LOCATED ON THE DASH. SHE PRESSED THE BUTTON AT THAT MOMENT THE VEHICLE CAME OUT OF PARK AND WENT INTO REVERSE NEARLY RUNNING HER OVER SHE TRIED TO GET IN BUT THE VEHICLE TOOK OFF TO FAST SHE WAS KNOCKED OVER MY DAUGHTER WAS IN THE CAR ROLLING OUT OF CONTROL DOWN THE DRIVE WAY. THE VEHICLE FOLLOWED THE DRIVEWAY DOWN CROSSING THE MAIN ROAD ONLY DOING SOME LIGHT DAMAGE WHERE IT RAN OVER THE MAIL BOX AND STOPPED BY HITTING A TREE. WE CONTACTED KIA AND OUR INSURANCE. KIA OPENED A CASE #K3237787 AND THEN THEY HAVE NOT RESPONDED SINCE. WE TOOK THE VEHICLE TO THE DEALER WHERE IT WAS PURCHASED AND LEFT IT THERE. WE HAVE STILL NO ANSWERS WHAT THEY ARE PLANNING TO DO WITH THIS VEHICLE. THIS EVENT HAPPENED ON 7-25-2016. WE ARE REQUESTING SOME HELP DUE TO NOT HAVING A VEHICLE WE FEEL IS SAFE TO PARK AND NOT WORRYING ABOUT IT COMING OUT OF GEAR AND POTENTIALLY KILLING SOMEONE IN ITS PATH. WE ALSO WOULD LIKE TO HAVE OUR VEHICLE REPAIRED AND BACK TO DRIVE SINCE WE ARE PAYING FOR IT.
Vehicle speed control, Jul 29, 2016, crash
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE VEHICLE LUNGED FORWARD AND ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE LAST TIME THE FAILURE OCCURRED, THE VEHICLE CRASHED INTO THE GARAGE AND CAUSED EXTENSIVE DAMAGE. THE CONTACT SUSTAINED MINOR BRUISING THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 27,123.
Air bags, Jul 25, 2016, crash
TL* THE CONTACT OWNED A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE REAR ENDED ANOTHER VEHICLE CAUSING A CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE INJURIES SUSTAINED TO THE HEAD, BACK AND SHOULDER OF THE CONTACT. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Power train, Visibility/wiper, Jul 15, 2016
THE ECM FAILED ENGINE LIGHT ON ENGINE STAMMERING WOULDN'T ACCELERATE THEY REPROGRAMED ECM I DROVE IT 22 MILES ENGINE LIGHT ON SLOWLY IT WILL SPEED UP WON'T SHIFT CORRECTLY TECH TOLD ME I HAD BETTER HOPE THE FIX WORKS, REAR VIEW MIRROR WON'T CHANGE UNLESS YOU HOLD FLASH LIGHT TO SENSOR, LIGHT THROUGH BACK WINDOW WON'T DARKEN MIRROR TECH TESTED WITH FLASH LIGHT ON THE SENSOR AND TOLD ME THERE WASN'T A PROBLEM HE DIDN'T TEST THROUGH BACK WINDOW I HAVE COMPLAINED AT 2 DEALERSHIPS ABOUT THE MIRROR NO REPAIRS
Vehicle speed control, Jul 11, 2016
MY NAME IS [XXX] REASON IM PUTTING THIS COMPLAINT NOW CUZ I HAVE BEEN TAKING MY 2016 SORENTO KIA 5TIMES TO LOCAL DEALERS TO FIX SPEED PEDAL CUZ ITS NOT WORKING LAST FRIDAY 07/8/2016 I WAS ON THE FREEWAY AND A BIG TRUCK WAS BEHIND ME WELL I PRESS GAS PEDAL DINT WORK ON ME TRUCK ALMOST HIT ME I TOOK MY KIA SORENTO FOR THE 5 TIME TO SANTA ANA KIA AND THEY SAID THEY TEST DRIVE VEHICLE AND NOTHING WRONG WITH IT I ASK TO PUT THAT ON WRITING NOW I WILL SICK HELP FOR LEMON LAW VEHICLE I CHECK WEBSITE I WAS HAPPY TO SEE MORE PEOPLE COMPLAINING FOR THE SAME REASON AND I WAS MORE CALM THINKING THAT I WAS GOING CRAZY CYZ KIA DEALER NECER FOUND A PROBLEM AND THAT IS A RECALL GOING ON FOR THE SPEED PEDAL AND THIS PEOPLE ARE TELLING ME NOTHING WRONG WITH YOUR KIA GOOOO KILL UR SELF ON THE FREEWAY PEOPLE OUT THERE CHECK YOUR KIA SORENTO TOGETHER WE WILL MAKE A DIFFERENCE I WILL STARTED A LAW SUITE AGAINST THIS PEOPLE THEY DON'T WANT TO REPLACE UR VEHICLE LETS DO CLASS "ACTION LAW SUIT" IM TIRED OF GET THEM TO COMPLIED WITH THE LAW REGULATIONS BUT THIS KIA PEOPLE NEED A LAW SUIT NOWWWWWWW. *TR