2018 Nissan Rogue
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 609 owner complaints filed for this model year. This is the 3rd highest complaint count among 19 Rogue model years with reports.
Of the 2018 reports, 32 involved a crash and 1 involved a fire. 45 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignition, anti-theft, immobilizer/proximity, key/senderFeb 16, 2023
Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Driver contact with a key in the collapsed position could inadvertently shut off the vehicle while driving, increasing the risk of a crash. Additionally, if the vehicle shuts off while driving, the air bags may not deploy in a crash as intended, increasing the risk of injury.
Dealers will insert a spacer into the key slot of the jackknife key, free of charge. Interim notification letters notifying owners of the safety risk were mailed March 29, 2023. Owner notification letters are expected to be mailed August 30, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R22C5.
Campaign 23V093000 on NHTSA.gov
Engine and engine cooling, engine, engine control module (ecu/ecm)Oct 26, 2021
Nissan North America, Inc. (Nissan) is recalling certain 2017-2019 Rogue Hybrid vehicles. Contact with the Electronic Control Module (ECM) bracket may damage the engine harness, causing a blown fuse.
A blown fuse may cause an engine stall, increasing the risk of a crash.
Dealers will install a harness protector cover, free of charge. Owner notification letters were mailed December 16, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21B6.
Campaign 21V839000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 12, 2019
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The lack of an image in the back-up camera display increases the risk of a crash.
Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.
Campaign 19V654000 on NHTSA.gov
Representative owner complaints: other or unspecified
127 reports, newest first. Show all
Other or unspecified, May 9, 2019, crash
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER THAT LEASED A 2018 NISSAN ROGUE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO ENGAGE. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT SUSTAINED SOME MINOR BRUISES WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE STORAGE FACILITY OF THE TOW TRUCK COMPANY. THE VEHICLE WAS NOT REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. *DT*JB*AS *TR
Other or unspecified, May 7, 2019
THE BACK UP CAMERA FREEZES UP WHEN BACKING. BOUGHT IT NEW MAY 5, 2018. NISSAN CORP TOLD ME THE HAVE NO FIX FOR IT. THAT IT WAS NOT A SAFETY ISSUE. WAS BACKING UP ,CAR WAS 2 WEEKS OLD AND HIT A TREE. HAD TO PAY TO FIX THE BUMPER. I THEN TOOK IT TO NISSAN . THEY HAD IT FOR 2 WEEK COULD NOT FIX THE BACK UP CAMERA
Other or unspecified, Electronic stability control (ESC), Apr 29, 2019
WHILE DRIVING; A BUG OR SOME SMALL OBJECT?? HITTING THE ANTI COLLISION SENSOR WILL ACTIVATE THE BRAKES WITHOUT WARNING USUALLY WHEN DRIVING OVER 30 MPH THIS HAS HAPPENED AT LEAST A DOZEN TIMES AT NO SET PATTERN
Other or unspecified, Apr 24, 2019
2018 NISSAN ROGUE - OUT OF THE BLUE, DASHBOARD LIGHT FLASHES "WARNING MALFUNCTION" AND THE EMERGENCY BRAKE LIGHT ICON COMES ON. THE VEHICLE ALSO BY ITSELF STARTED BRAKING MAKING IT HARD TO DRIVE. THERE WERE NO CARS IN FRONT OF ME. I TURNED THE CAR OFF, WAITED A FEW MINUTES AND TURNED THE CAR BACK ON AND THE WARNING LIGHT WAS GONE. THIS HAPPENED AGAIN A FEW DAYS LATER WHILE I WAS DRIVING, AGAIN, NO CARS OR ANYTHING BLOCKING MY WAY - CAR IS BRAKING ON ITS OWN. TAKING CAR TO DEALER FOR SERVICE TO BE LOOKED AT - SAW SIMILAR ISSUES HAVING BEEN POSTED ON THE WEB.
Other or unspecified, Apr 20, 2019
AEB (AUTOMATIC EMERGENCY BRAKING) DISABLES ITSELF AUTOMATICALLY. THE SYSTEM TURNED ITSELF OFF WHEN I WAS DRIVING AT 40MPH. THE SYSTEM THINKS THERE IS AN OBSTRUCTION WHEN THEIR IS NOTHING IN FRONT OF YOU. THIS DEFEATS THE PURPOSE OF THE SYSTEM TO STOP YOU IN AN EMERGENCY. MAKE NISSAN CHANGE THE RADAR. THIS IS A SAFETY ISSUE.
Other or unspecified, Service brakes, Mar 22, 2019, crash
GOING UP A RAMP IN THE PARKING GARAGE, THE AUTOMATIC EMERGENCY BRAKING ENGAGED WITH NO OBSTRUCTION, CAUSING MY VEHICLE TO SUDDENLY STOP. CAR BEHIND ME DID NOT EXPECT SUDDEN STOP AND REAR ENDED ME.
Other or unspecified, Mar 18, 2019
REVERSE SEEMS TO GET STUCK IN NEUTRAL,WONT REVERSE,HAD TO GO FORWARD AND REVERSE AGAIN.ALSO SINCE PURCHASE OF CAR RADIO BACK UP FREEZES. DEALER JUST SAYS RECORD ISSUE .NOT REPAIRED
Other or unspecified, Engine, Mar 8, 2019
I WAS TRAVELLING IN MY VEHICLE WHEN I CAME TO A RED TRAFFIC LIGHT AND STOPPED. ONCE THE LIGHT TURNED GREEN, I PROCEEDED TO GO FORWARD WHEN MY VEHICLE SEEMED TO SLOWED DOWN ON ITS OWN. WHEN I STEPPED ON THE GAS PEDAL, IT SEEMED THE VEHICLE DIDN'T WANT TO MOVE FORWARD. THE OTHER ISSUE IS THAT THIS MORNING I WAS DRIVING IN MY VEHICLE WHEN ALL OF A SUDDEN SOME SENSORS SEEMED TO BE SET OFF. I THEN PULLED OVER AND TURNED OF THE IGNITION. I WAS THEN ABLE TO START MY VEHICLE AND PROCEED TO MY DESTINATION WITHOUT ANOTHER OCCURRENCE.
Other or unspecified, Feb 6, 2019
MY NISSAN ROGUE 2018 HAS AN ISSUE WITH THE FORWARD COLLISION AVOIDANCE. I STARTED EXPERIENCING THIS PROBLEM AS SOON AS I BOUGHT IT IN MARCH 2018. THE FIRST TIME IT HAPPENED WAS ON A NORMAL ROAD, I WAS DRIVING AT ABOUT 40MPH AND JUST CROSSING AN INTERSECTION THE CAR EMITTED FEW BEEPS AND SLOWED DOWN FOR ABOUT 3 SECONDS AND THEN WENT BACK TO NORMAL SPEED. AFTER THAT EPISODE I TOOK THE CAR BACK TO THE DEALER ON MARCH 30TH TO CHECK IT. THE RESULT WAS THAT THERE WAS NO ERROR CODE AND ALL WAS WORKING AS NORMAL. I TOOK THE CAR BACK AND THE SAME ISSUE HAPPENED FEW OTHER TIMES. WHEN PASSING THROUGH THAT SAME INTERSECTION THE SAME ISSUE HAPPENED MAYBE OTHER 5 TIMES. IT USUALLY HAPPENS IN INTERSECTIONS WHEN PASSING BELOW TRAFFIC LIGHTS. JUST 2 DAYS AGO ON THE 4TH IT HAPPENED INSIDE A GARAGE WHEN I WAS GOING AT 20 MPH. I AM SEEING A LOT OF COMPLAINTS ON THIS AND NISSAN IS NOT DOING ANYTHING. I LIKE THE CAR BUT I CANNOT KEEP IT WITH THIS DEFECT.
Other or unspecified, Jan 31, 2019
ICE SHIELD BUILD INSIDE ALL WINDOWS. THE ICE SHIELD WAS SO THICK THAT IT TOOK AN SCRAPER TO BREAK IT DOWN. I WAS IMPOSSIBLE TO DRIVE THIS VEHICLE. THE NISSAN ROGUE HAS 1859 MILES. (NEW PURCHASED).
Other or unspecified, Engine, Jan 31, 2019
TAKATA RECALL. I BROUGHT A BRAND NEW 2018 NISSAN ROGUE IN APRIL OF 2018. MY ENGINE LIGHT CAME ON AND THE CAR ONLY HAS 9000 MILES ON IT. I TOOK IN TO THE DEALER AND THEY CLAIM THE LIGHT IS ON BECAUSE A RODENT CHEWED THE WIRES BELONGING TO THE HARNESS. AT 1ST I WAS GIVEN A LONER VEHICLE AND TOLD MY TRANSMISSION WAS HAVING PROBLEMS. ON FRIDAY I TOOK THE CAR TO THE DEALERSHIP. THEY WERE VERY UNPROFESSIONAL FROM THE BEGINNING. NOW 4 DAYS LATER THEY TELL ME A MOUSE ATE MY WIRES AND THAT'S NOT SOMETHING THEY COVER FOR A HARNESS AND NOW THEY WANT TO REVERSE THE CHARGES FOR THE LOANER CAR MAKING IT A RENTAL. ALSO MY GAS GAUGE OFF AND ON DISPLAYS EMPTY AND THE CAR IS FULL OF GAS. MY CAR IS DRIVEN EVERYDAY THERE IS NO WAY A RODENT IF ANY TYPE WOULD EVEN EVER SURVIVE I'M MY CAR. THIS IS UTTERLY RIDICULOUS. NISSAN JUST DOES NOT WANT TO REPAIR THE VEHICLE. THEY TOLD ME IT'S NOT THERE PROBLEM IT'S A MACHINE AND THEY BREAK DOWN.
Other or unspecified, Dec 19, 2018
I PURCHASED A NEW 2018 ROUGE 12/17/18 WITH 57 MILES ON THE ODEMETER. ON THE WAY HOME THE BREAKS ENGAGED FOR NO APPARENT REASON ON THE HIGHWAY. THE NEXT MORNING THE BREAKS ENGAGED SEVERAL TIMES FOR NO REASON AND A BREAKING MALFUNCTION WARNING CAME ON. I TOOK IT BACK TO THE DEALERSHIP FOR REPAIRS. AFTER PICKING IT UP ON THE INTERSTATE GOING 75 MPH THE BREAKS RAPIDLY ENGAGE NEARLY CAUSING AN ACCIDENT. I HAVE READ ON MULTIPLE SITES THIS ISN'T AN ISOLATED CASE- NISSON IS GOING TO CAUSE A DEATH IF THEY DON'T TAKE ACTION.
Other or unspecified, Dec 15, 2018
THE LIFT GATE FOR MY 2018 NISSAN ROGUE DOES NOT STOP COMING DOWN WHEN YOU HIT THE CLOSE BUTTON. IT WILL CRUSH YOU! IT DOES NOT STOP NO MATTER WHAT! IT CAME DOWN AND HIT MY PREGNANT WIFE DIRECTLY IN THE HEAD! THIS IS EXTREMELY UNSAFE!!!! I AM BEYOND UPSET ABOUT THIS ISSUE!
Other or unspecified, Dec 13, 2018
TAKATA RECALL: MY FRONT SENSOR GOES OFF AND 'BEEPS' AT ME WHEN THERE'S NOTHING IN FRONT OF ME, MY BACK UP CAMERA FREEZES WHILE IN REVERSE AND GOES BLACK, AND MY ENTIRE SCREEN GOES BLACK OCCASIONALLY. WHEN MY SENSOR GOES OFF, IT HAS DONE IT WHILE AT 70 MPH WHILE ON THE FREEWAY AND EVEN FORCE BRAKED FOR ME. I BOUGHT A BRAND NEW CAR AND PAY A LOT OF MONEY MONTHLY TO HAVE THIS CAR, I EXPECT IT TO WORK ACCORDINGLY. I'VE TAKEN IT IN MULTIPLE TIMES AND I BASICALLY GET TOLD 'TOUGH'.
Other or unspecified, Dec 9, 2018
ON 12-3-18 I PURCHASED A 2018 ROGUE SV AWD FROM SWOPE NISSAN IN ELIZABETHTOWN KY WITH 1 MILE ON THE ODOMETER. FIVE DAYS LATER (12-8-18) THE CD PLAYER OVERHEATED AND STOPPED WORKING. THE CD BECAME SO HOT THAT I HAD TO USE A SILICONE OVEN MITT TO REMOVE IT!
Exterior lighting, Other or unspecified, Nov 27, 2018
I STARTED NOTICING THE HEADLIGHTS NOT TURNING ON UPON START UP IN MY GARAGE, THEY HAVE BEEN SET ON AUTO TURNON SINCE I BOUGHT IT IN AUGUST. DRIVING ON CLOUDY,OVERCAST, FOGGY DAYS NOT TURNING ON. NOV.22, APPROX. 6 PM, STARTED CAR, COULD SEE THAT HEADLIGHTS WERE ON WITH DRL ON. PUT IN GEAR, BACKED OUT, ON A CITY STREET, DROVE DOWN STREET ON HEADLIGHTS WENT OFF. HAD TO PARK, TURN VEHICLE ON/OFF, TURN HEADLIGHTS ON/OFF MANUALLY BEFORE THEY CAME BACK ON. THEY WERE SET ON AUTO WHEN THIS HAPPENED. TOOK IT IN TO DEALER NOV.26, THEY SAID NO RECALLS/UPDATES AND WORKING. TOOK OFF, DROVE 15-20 MINUTES AND THE DASH/RADIO/HEADLIGHTS ALL BLINKED OFF THEN BACK ON.??? OBVIOUSLY THIS IS A MAJOR SAFETY ISSUE WHEN THEY GO OFF IN THE DARK AND I'M DRIVING. RADIO/MAPS ISSUE. THE RADIO RANDOMLY STOPS PLAYING. ONE TIME TOUCHED MAPS BUTTON TO TURN OFF AND THE WHOLE THING FROZE UP. RADIO NOT WORKING, MAPS NOT WORKING. I WAS DRIVING DOWN THE HIGHWAY/OR CITY STREET WHEN THIS HAPPENS. TOTALLY RANDOM EVENTS. AFTER IT HAD BEEN TURNED OFF FOR APPROX. 20 MINUTES, RESTARTED CAR AND IT WAS WORKING AGAIN. ON NOV.23 RADIO QUIT PLAYING AGAIN. I'VE ALREADY TAKEN IT INTO THE DEALER 2 TIMES FOR THIS ISSUE. DROVE STRAIGHT TO DEALER, SETUP TO TAKE IN NOV.26. THEY CHECKED IT NO NEW UPDATES, OPENED TECHNICAL TICKET AND WAS TOLD THEY WOULD CALL ME. CALLED ME LATER THAT AFTERNOON, SAID NISSAN AWARE OF THE ISSUE AND WORKING ON A FIX WHICH COULD BE NEW UPDATE ( NO GOOD), MAYBE REPLACE THE RADIO OR THE COMPUTER IN THE CAR. NO DATES GIVEN AS TO WHEN THIS MIGHT HAPPEN. TOLD JUST GO AHEAD AND DRIVE IT.THIS HAS HAPPENED MULTIPLE TIMES WHEN DRIVING. WHAT WITH THIS RADIO ISSUE AND NOW THE HEADLIGHT ISSUE SOMETHING NEEDS TO BE DONE.
Other or unspecified, Nov 7, 2018
VEHICLE WAS BEING DRIVEN DOWN THE ROAD AT APPROXIMATELY 45 MPH BY MY WIFE WITH NO OTHER CARS AROUND AND THE MOONROOF JUST EXPLODED. LUCKILY THE INSIDE COVER WAS CLOSED SO GLASS DID NOT GET ALL OVER THE CAR OR HIT MY WIFE WHILE SHE WAS DRIVING.
Other or unspecified, Service brakes, Nov 5, 2018
MULTIPLE OCCURRENCES OF CAR TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT APPEARING ON DASH AND IT SEEMED THE BRAKES WERE GOING ON TOO, WITHOUT BEING APPLIED. BUT I DIDN'T BELIEVE THAT COULD HAPPEN ON ITS OWN. IT HAPPENED ONE TIME ON EXPRESSWAY BUT I THOUGHT I MUST HAVE HIT A POTHOLE (CAR WAS PRETTY NEW THEN) AND HAPPENED MULTIPLE TIMES ON SURFACE STREETS. DEALERSHIP TOLD ME TIRE PRESSURE WAS NOT EVEN AND THAT SENSOR WAS VERY SENSITIVE. WHY THE CAR WAS BRAKING WAS BEYOND ME, BUT WAS ATTRIBUTED TO UNEVEN TIRE PRESSURE. IT HAPPENED AGAIN AND THIS TIME TIRE PRESSURE WAS AT 33 PSI ON ALL TIRES (RECOMMENDED NUMBER ON EACH TIRE), SO I BROUGHT IT TO DEALER AGAIN. THIS TIME IT WAS THOROUGHLY EXAMINED AND I WAS QUESTIONED THOROUGHLY ON THE SITUATIONS WHEN THIS HAPPENED. THE COLLISION MONITORING SYSTEM UNIT(S) WERE REPLACED. CAR HAD 9,800 MILES. THE TIRE PRESSURE MONITORING SYSTEM WAS FINE. SCARY SITUATION AND I MUST ADMIT I'M APPREHENSIVE TO BE DRIVING IT STILL. BUT, IT'S A LEASE SO I'M COMMITTED. I SHOULD FIND COMFORT IN THE FACT THAT THE PARTS WERE REPLACED, HOWEVER, I'M NOT YET COMFORTABLE. SO, I THOUGHT IT NEEDED TO BE REPORTED SO OTHERS CAN BE AWARE. *DT *JB
Other or unspecified, Service brakes, Oct 19, 2018
MY SAFETY BRAKING SYSTEM ENGAGED WHEN THERE WERE NO OTHER CARS AROUND ME. THERE WAS NOTHING ON THE ROADWAY EITHER. I WAS GOING 40 MPH ON A STRAIGHT LEVEL ROAD IN A SUBURBAN LOCATION. THE ALARM STARTED TO GO OFF AND THE CAR SUDDENLY BRAKED. IT FELT AND SOUNDED LIKE I WAS DRIVING ON SPEED REDUCING PAVEMENT. I DID NOT COME TO A COMPLETE STOP BUT IT DECREASED BY SPEED TO ABOUT 15 MPH. IT WAS FRIGHTENING AND LUCKILY NO ONE WAS BEHIND ME BECAUSE IT CERTAINLY COULD HAVE CAUSED ME TO BE REAR ENDED.
Vehicle speed control, Other or unspecified, Service brakes, Oct 18, 2018
ON TWO SEPARATE OCCASIONS, I WAS DRIVING APPROXIMATELY 40 MPH ON A HIGHWAY AND MY 2018 NISSAN ROGUE STOPPED SUDDENLY AND THEN STARTED AGAIN. THERE WAS NO OTHER VEHICLE DIRECTLY IN FRONT OR BEHIND ME. THE FIRST TIME IT HAPPENED MY MILEAGE WAS 3000+. THE SECOND TIME IT HAPPENED I WAS DRIVING APPROXIMATELY 20 MPH IN A RESIDENTIAL NEIGHBORHOOD. MY MILEAGE WAS APPROXIMATELY 4,200. ON BOTH OCCASIONS I WAS GOING IN A STRAIGHT DIRECTION. MY VEHICLE HAS ALSO ALERTED ME MULTIPLE TIMES THAT THERE IS A MALFUNCTION WITH THE CRASH DETECTOR. I HAVE UPLOADED A PICTURE.
Other or unspecified, Service brakes, Oct 15, 2018
THE SYSTEM AUTOMATIC EMERGENCY BREAKING TO AVOID OR LESSEN COLLISIONS ACTIVATED YESTERDAY WHILE I WAS ON INTERSTATE 64, TO MY KNOWLEDGE, FOR NO APPARENT REASON. THERE WAS A TRACTOR TRAILER IN FRONT OF ME, APPROX. 7 CAR LENGTHS, AND A CAR ABOUT 4 CAR LENGTHS IN FRONT IN THE RIGHT LANE. THE MILEAGE WAS AT 774 AND A NOTIFICATION CAME UP ABOUT A RADAR OBSTRUCTION AND AEB DEACTIVATED AUTOMATICALLY. I'M CONCERNED OTHER USERS HAVE HAD THIS ISSUE AS WELL STARTING AT OR AROUND 700 MILES. EARLIER THIS WEEK, I HAD TO BREAK HARD TO AVOID HITTING ANOTHER VEHICLE ON 64, AND AEB WAS NOT DEACTIVATED AND NEVER ONCE ACTIVATED. A MERE 100 MILES LATER IT'S LIKE IT HAS BECOME SENSITIVE AND HAS DONE IT MULTIPLE TIMES SINCE THE INITIAL INSTANCE (JUST YESTERDAY) I REFERRED TO ABOVE. I HATE TO DEACTIVATE AS I PURCHASED A NEW ROGUE FOR ITS SAFETY FEATURES.
Other or unspecified, Forward collision avoidance, Aug 30, 2018
ON THREE DIFFERENT OCCASIONS MY CAR HAS BEEPED LIKE SOMEONE WAS IN THE WAY ONE OF THOSE OCCASIONS BREAKING PRETTY ABRUPTLY WITH NO VEHICLES AROUND AS A COP WENT BY AND I WAS DOWNTOWN AT NIGHT I EXPLAINED THIS TO THE SERVICE AT CHICO NISSAN AND WAS TOLD ONE OTHER CUSTOMER HAD COMPLAINED BUT IT'S JUST A SIGNAL BEING SENT OUT AND THERE'S NOTHING THEY CAN DO I DON'T FEEL LIKE THIS IS A VERY SAFE FEATURE IF IT'S GOING TO SLAM MY BRAKES ON WHEN NO ONE'S IN FRONT OF ME ESPECIALLY BECAUSE SOMEONE MAY BE BEHIND ME AND NOT EXPECTING MY CAR TO ABRUPTLY STOPPED FOR NO GOOD REASON
Other or unspecified, Aug 23, 2018
PURCHASED ROGUE WITH 7 MILES ON IT. ON DRIVE HOME, THE RADIO/NAVIGATION DISPLAY CONTINUOUSLY RESET ITSELF UNTIL UNIT OVERHEATED AND COMPLETELY SHUT DOWN. THIS REPEATED ITSELF EVERY DAY UNTIL BROUGHT IT TO DEALERSHIP AND THEY SAID IT WAS PROBABLY DUE TO A BAD RADIO UNIT AND WILL REPLACE IT.
Other or unspecified, May 16, 2018
ON 2-3-18, I BOUGHT A NEW 2018 NISSAN ROGUE FROM ED HICKS NISSAN IN CORPUS CHRISTI, TEXAS. THIS CAR HAD A HANDS FREE SYSTEM THAT ALLOWED CALLS TO BE MADE AND ANSWERED WITHOUT TOUCHING THE PHONE. IT WORKED WHEN WE BOUGHT THE CAR. IN LATE FEBRUARY, THE CALLING PORTION OF THE SYSTEM FAILED. WE ARE UNABLE TO PLACE CALLS WITHOUT DIALING THE NUMBER THROUGH THE PHONE. THE HANDS FREE SYSTEM DOES NOT WORK AS ADVERTISED. WE ARE UNABLE TO COMPLY WITH THE HANDS FREE LAWS OF THE CITY OF CORPUS CHRISTI EVEN THOUGH WE WERE ASSURED WE COULD WHEN WE BOUGHT THE CAR. THE DEALER HAS BEEN UNABLE TO FIX THE PROBLEM WHICH THEY NOW SAY DISABLES THE HANDS FREE SYSTEM IN MOST 2018 ROGUES. THEY SUGGESTED THAT I COMPLAIN TO NISSAN, WHICH I HAVE. MY NISSAN CASE NUMBER IS 30966074. MY ORIGINAL COMPLAINT WAS ESCALATED TO A YOUNG MAN NAMED ZACHRY. HIS PHONE NUMBER IS 615-725-7633. HE WAS VERY NICE BUT PROVIDED NO ANSWERS. NOW HE WON'T RETURN MY CALLS. I LEFT MESSAGES LAST FRIDAY, 5-11-18 AND MONDAY, 5-14-18. HE HAS FAILED TO RETURN MY CALLS. I ASKED THE DEALER TO REPLACE THE SYSTEM UNDER MY WARRANTY. THE SERVICE MANAGER, ROBERT TREVINO 361-227-5771, SAYS NISSAN WILL NOT AUTHORIZE THE REPAIR. I AM AT MY WITS END. NISSAN WILL NOT FIX THE PROBLEM OR REPLACE THE BAD UNIT WITH A NEW ONE AS IT SHOULD UNDER WARRANTY. I AM UNABLE TO COMPLY WITH THE LAWS OF THE CITY OF CORPUS CHRISTI AND AM PLACED IN THE POSITION OF BEING A DISTRACTED DRIVER IF I HAVE TO MAKE A CALL WHILE DRIVING. I ASK THAT YOU FORCE NISSAN TO REPAIR OR REPLACE THE HANDS FREE SYSTEM OF MY VEHICLE BEFORE I INJURE MY SELF OR SOMEONE ELSE.
Other or unspecified, Forward collision avoidance, Mar 23, 2018
THE AUTOMATIC EMERGENCY BRAKING SYSTEM INCORRECTLY ACTIVATED UNDER A FALSE-POSITIVE SITUATION RESULTING IN THE BRAKES BEING APPLIED WHILE CROSSING OVER A BRIDGE. LUCKILY, THERE WASN'T A VEHICLE FOLLOWING ME, OR ELSE THERE MAY HAVE BEEN A COLLISION.