2012 Ram 1500
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 697 owner complaints filed for this model year. This is the 7th highest complaint count among 17 1500 model years with reports.
Of the 2012 reports, 32 involved a crash and 10 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, tank assembly, mountingMar 8, 2018
Chrysler (FCA US LLC) is recalling certain 2009-2012 Dodge Ram 1500 trucks currently, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Exposure to environmental conditions such as water mixed with road salt may cause the front fuel tank strap frame "T-Slot" bracket to corrode, possibly causing the fuel tank to drop and make contact with the ground.
If the fuel tank were to drop and contact the ground, a fuel leak may result. Additionally, in the event of a crash, the fuel tank may not remain secured to the vehicle, possibly causing a fuel leak. A fuel leak in the presence in an ignition source, can increase the risk of a fire.
Chrysler will notify owners and dealers will bolt a bracket reinforcement to the frame, free of charge. The recall began May 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U04.
Campaign 18V160000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Campaign 17V821000 on NHTSA.gov
EquipmentMay 16, 2016
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
If the seat cover impedes the air bag deployment, the seat thorax air bags may not provide adequate protection in the event of a crash, increasing the risk of a injury.
Chrysler will notify owners to remove the front seat covers and return them for a full refund. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S30.
Campaign 16E041000 on NHTSA.gov
Air bags, frontalJul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.
This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.
Campaign 15V459000 on NHTSA.gov
Power train, driveline, differential unitFeb 6, 2013
Chrysler is recalling certain model year 2009-2012 Ram 1500 trucks manufactured from February 27, 2008, through June 30, 2009, and from December 1, 2009, through October 20, 2011; model year 2009-2011 Dodge Dakota trucks manufactured from February 27, 2007, through June 30, 2009, and from December 1, 2009, through September 30, 2011; model year 2009 Chrysler Aspen trucks manufactured from January 3, 2008, through December 18, 2008; and model year 2009 Dodge Durango trucks manufactured from January 3, 2008, through December 18, 2008. The rear axle pinion nut may loosen due to an undersized pinion spline that can allow relative motion between the nut and companion flange.
If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
On November 7, 2013 Chrysler notified owners that dealers would install a pinion nut retainer, free of charge. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N08.
Campaign 13V038000 on NHTSA.gov
Equipment, other, labelsMay 2, 2012
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 RAM 1500 TRUCKS, MANUFACTURED FROM JANUARY 5, 2012 THROUGH JANUARY 6, 2012. THE AFFECTED VEHICLES HAVE A SPARE TIRE THAT DOES NOT MATCH THE SPECIFICATIONS LISTED ON THE TIRE PLACARD. THUS, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, TIRE SELECTION AND RIMS.
IF INSTALLED, THE INCORRECTLY SIZED SPARE TIRE MAY UNEXPECTEDLY ACTIVATE THE ELECTRONIC STABILITY CONTROL (ESC) SYSTEM, ALTERING THE EFFECTIVENESS OF THE ESC SYSTEM, INCREASING THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPAIR VEHICLES AS NECCESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS SHOULD CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 12V192000 on NHTSA.gov
Representative owner complaints
697 reports, newest first.
Electrical system, Air bags, Jun 1, 2015
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. WHILE DRIVING 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRING HARNESS WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Electrical system, May 23, 2015
THE VEHICLE HAS SHUT OFF NUMEROUS TIMES WHILE DRIVING DUE TO A FAULTY IGNITION SWITCH.
Engine and engine cooling, Fuel system, Diesel, Engine, May 18, 2015
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/27/15*CN
Engine, Fuel/propulsion system, May 5, 2015
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine, Fuel/propulsion system, May 1, 2015
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Mar 24, 2015, crash
I HAD PUT MY 2012 RAM 1500 INTO PARK AND WALKED UP THE SIDEWALK, HAPPENED TO LOOK OUT AND IT WAS MOVING AND I RAN TO GET INTO IT TRYING TO STOP IT FROM HITTING OR CRASHING INTO SOMETHING. I DIDN'T GET TO IT IN TIME AND I GOT PINNED BETWEEN THE VEHICLE AND THE HOUSE CAUSING ME TO BREAK MY TAILBONE AND PELVIS IN TWO PLACES. THE VEHICLE WAS IN PARK AND HAD SLIPPED OUT OF GEAR. THE REPAIR SHOP SAID THIS IS LIKE THE 4TH ONE HE HAS FIXED DO TO IT POPPING OUT OF GEAR. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Mar 1, 2015
UPON SELECTING TRANSMISSION "D" OPTION INSTRUMENT PANEL INDICATED "6", DROVE TO BARN FOR HORSE FEED. NEEDING TO BACK UP TO FENCE, TO DISPERSE FEED, TRANSMISSON SELECTION OF "R" WAS NECESSARY. USING THE BRAKE PEDAL TO REGULATE SPEED AND NO USAGE OF ACCELERATOR PEDAL (AS AUTOMATIC TRANSMISSON VEHICLES WILL GENERALLY MOTIVATE WHEN GEAR SELECTION IS INITIATED) "SUDDEN ACCELERATION" OCCURRED CAUSING DAMAGE TO TAILGATE WHICH WAS DOWN. BRAKE PEDAL WAS PRESSED AND VEHICLE WAS STOPPED. WITH BRAKE PEDAL DEPRESSED TRANSMISSON SELECTION "D" WAS INITIATED, IN ORDER TO INVESTIGATE DAMAGE, AND ONCE AGAIN WITH BRAKE PEDAL USED TO REGULATE SPEED AND NO USAGE OF ACCELERATOR PEDAL "SUDDEN ACCELERATION" WAS AGAIN ENCOUNTERED. BRAKE PEDAL WAS AGAIN DEPRESSED WHICH STOPPED VEHICLE. NO FURTHER OCCURRANCES WERE ENCOUNTERED THAT DAY. WEATHER WAS SUNNY AND COOL, HIGH 40'S, WITH DRY CONDITIONS. *TR
Power train, Electrical system, Air bags, Feb 18, 2015
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. WHILE DRIVING 35 MPH AND MAKING A TURN, THERE WAS A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED CONTINUOUSLY DURING THE FAILURE. ON NUMEROUS OCCASIONS, THE KEY BECAME STUCK IN THE IGNITION SWITCH UNTIL AFTER REPEATED ATTEMPTS. IN ADDITION, THE GEAR SHIFTER MOVED OUT OF GEAR WHEN SLIGHTLY TOUCHED WHEN DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CLOCK SPRING WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Steering, Engine and engine cooling, Fuel system, Diesel, Feb 12, 2015
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Power train, Feb 12, 2015
WHILE ON MY WAY TO WORK TRAVELING DOWNTOWN IN A BUSY AND TRAFFICKY BUSINESS DISTRICT IN WHICH ACCELERATION IS VITAL, UPON ATTEMPTING TO MERGE WITH TRAFFIC AT GENERAL TRAFFIC SPEED THE TRANSMISSION STALLS AND I NEARLY GET RAMMED FROM BEHIND. FORTUNATELY THE DRIVER BEHIND ME NOTICED IT IN TIME & THOUGH MY VEHICLE DID NOT COMPLETELY STOP, IT STALLED ENOUGH TO HAVE CAUSE A SERIOUS ACCIDENT. I HAD NOTICED THE STALLING BEFORE, BUT NOT SO SIGNIFICANT. I HAVE TALKED WITH CUSTOMER SERVICE AT MY DEALERSHIP & THEY HAVE SCHEDULED ME IN FOR A SERVICE VISIT IN THE VERY NEAR FUTURE. HAVING MECHANICAL EXPERIENCE, I'M APT TO BELIEVE THAT SOMETHING IS GOING AWRY IN THE POWER TRAIN. I JUST ACQUIRED THE CERTIFIED PRE-OWNED VEHICLE A FEW MONTHS AGO AND IT HAS LESS THAN 82000 MILES. HOPEFULLY MY DEALERSHIP WILL ADDRESS THE ISSUE ACCORDINGLY & FAIRLY, GUESS I'LL KNOW SOON ENOUGH. *TR
Steering, Electrical system, Service brakes, Feb 10, 2015
WHILE TRAVELING DOWN ROAD THE VEHICLE JUST SHUT OFF LOSING STEERING AND BRAKING WAS ABLE TO PUT IN NEUTRAL AND GET STARTED AFTER SEVERAL TRIES OF STARTING AND IT WOULD SHUT RIGHT BACK OFF BEFORE IT WOULD START AND STAY RUNNING, IT HAS DONE THIS NUMEROUS TIMES SOMETIMES WHEN FIRST STARTING VEHICLE SOMETIMES RIGHT AFTER STARTING AND DRIVING OFF, IT HAS DID THIS SEVERAL TIMES PULLING OUT OF MY DRIVEWAY ONTO BUSY HIGHWAY ALMOST RESULTING IS AN ACCIDENT. IT HAPPENED TO MY WIFE A COUPLE OF TIMES THE FIRST TIME SHE COULD NOT GET IT TO START AND STAY RUNNING TO GET IT OUT OF THE ROADWAY AND HAD TO PUT THE EMERGENCY FLASHERS ON AND LEAVE IT SETTING ACROSS THE SOUTH BOUND LANE OF THE HIGHWAY TO COME BACK INSIDE TO GET ME TO TRY TO GET IT OUT OF THE ROAD. AFTER THAT INCIDENT SHE WAS AFRAID TO DRIVE IT,TOOK TO DEALERSHIP 02/09/15 GOT BACK TODAY 02/10/15 THEY HAD TO REPLACE IGNITION SWITCH MODULE AT A COST OF $286.75 THIS WAS A SERIOUS SAFETY ISSUE AND NEEDS TO BE LOOKED INTO AND THERE SHOULD BE A RECALL ISSUED FOR THIS PROBLEM BEFORE THERE IS A SERIOUS ACCIDENT RESULTING IN SERIOUS INJURY OR A FATALITY. THERE WAS A RECALL ISSUED FOR THE SAME PROBLEM ON THE DODGE CARAVAN'S AND DODGE JOURNEY'S WITH THE SAME TYPE WIN (WIRELESS IGNITION NODE) IGNITION SWITCH. *TR
Engine and engine cooling, Fuel system, Diesel, Feb 5, 2015
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V63500 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Feb 1, 2015
FRONT BRAKES LOCKED UP AT 60 MPH. *TR
Exterior lighting, Jan 22, 2015
THE DRIVER'S SIDE HEADLIGHT WOULD GO OFF AND ON IN INTERVALS AND THEN FINALLY WENT OUT COMPLETELY. I PURCHASED A STOCK BULB FROM A DODGE DEALERSHIP AND HAD THE BULB INSTALLED BY A DIFFERENT DODGE DEALERSHIP. AFTER HAVING THE BULB CHANGED AT FIELD'S CHRYSLER DODGE JEEP, THEY PULLED MY TRUCK AROUND FOR ME TO PICK UP AND I NOTICED THAT IT STILL WASN'T WORKING, SO THEY TOOK IT BACK INTO THE SHOP AND WORKED ON IT SOME MORE AND FINALLY GOT THE HEADLIGHT WORKING. WITHIN A FEW DAYS AFTER THE BULB REPLACEMENT, THE LIGHT STOPPED WORKING AGAIN. I TOOK THE TRUCK BACK TO THE DEALERSHIP AND THEY TOLD ME THERE WAS A PART THAT THEY HAD TO ORDER, BUT USED A SECURITY TIE FOR THIS PART TO KEEP CONTINUITY UNTIL THE NEW PART ARRIVED. WHEN THE PART ARRIVED, I TOOK MY TRUCK BACK TO THE DEALERSHIP TO HAVE THE PART REPLACED. I RENTED A VEHICLE FOR THE DAY AND PICKED UP MY TRUCK THE FOLLOWING DAY. ABOUT 5 DAYS AFTER THIS REPAIR, THE HEADLIGHT WENT OUT AGAIN. NOW, I HAVE TO TAKE THE TRUCK BACK TO THE DEALERSHIP YET AGAIN AND SPEND MORE MONEY, TIME, MISSED WORK DUE TO THEIR DEFECTIVE PART AND DESIGN. I HAVE HAD SO MANY OTHER PROBLEMS WITH THIS TRUCK THAT IT IS MIND BOGGLING. I WAS JUST PULLED OVER BY THE POLICE LAST NIGHT FOR THE LIGHT BEING OUT. I CONSTANTLY WORRY ABOUT GETTING PULLED OVER WHEN DRIVING AT NIGHT AND THIS HAS BEEN EXTREMELY AGGRAVATING AND STRESSFUL. THIS HAS LIMITED MY DRIVING AT NIGHT SIGNIFICANTLY. I HAVE PERFORMED AN INTERNET SEARCH FOR THIS ISSUE WITH THIS TRUCK AND APPARENTLY THIS IS A COMMON SAFETY DEFECT. THUS FAR, I HAVE INCURRED AT LEAST $400.00 IN EXPENSES BUT DOES NOT ACCOUNT FOR MY TIME AND MISSED WORK. PLEASE HELP. *TR
Power train, Jan 13, 2015
WHEN ON A40 TO45 PERCENT GRADE MY TRUCK TRANSMISSION WON'T ENGAGE UNLESS I REV TO 2000 TO 2500 RPM AND WHEN IT DOES IT BANGS INTO GEAR. THE DEALERSHIP SAYS THEY CAN NOT RECREATE THE PROBLEM BUT IT HAPPENS EVERY TIME I PUT MY BOAT IN OR TAKE IT OUT OF THE WATER. *TR
Service brakes, Jan 7, 2015
BRAKES MUSHY, GO ALL WAY TO FLOOR, WHEN TRYING TO PUMP BRAKES TRUCK TAKES OFF KNOCKING 79 YEAR OLD WOMAN TO THE GROUND HURTING HER. TOOK TO DODGE DEALERSHIP THEY COULDN'T FIND ANYTHING. IT DID IT AGAIN TOOK IT TO ANOTHER DODGE DEALERSHIP, THEY SUGGESTED TO TAKE IT BACK TO THE ORIGINAL DODGE DEALERSHIP. TOTAL TIMES OF IT HAPPENING 6 TIMES WITH THE LAST TIME TRUCK SHUTTING ITSELF OFF IN THE MIDDLE OF THE ROAD. BACKUP DISPLAY IS FREEZING UP AND TELLING TO GET OUT TO LOOK WHEN NOTHING IS THERE. DEALERSHIP JAMES HODGE MOTOR CO. THINKS IT THE COMPUTER BOARD BUT THEY DON'T WANT TO DO ANYTHING ABOUT IT, BECAUSE THERE'S NO RECALL FOR WHAT'S HAPPENING. I DID SOME RESEARCH AND FOUND SOMETHING ON THE BRAKES, WHEN I WENT BACK TO PRINT IT OUT, THE ARTICLE WAS NOT THERE ANYMORE. REIMERS, PARIS, TEXAS ANY OTHERS THAT THIS IS HAPPENING TO PLEASE REPORT FOR SAFETY. *TR
Exterior lighting, Jan 3, 2015
THE HEADLIGHTS TURN OFF AND STAY OFF INDEFINITELY. TOGGLING THE HEADLIGHT SWITCH CAN SOMETIMES GET THEM TO COME BACK ON, BUT NOT ALWAYS. *TR
Steering, Fuel system, Diesel, Power train, Dec 10, 2014
THE WEEK OF MARCH 9TH OF THIS YEAR, WE TOOK THE TRUCK IN FOR TRANSMISSION PROBLEM AND WHEEL ALIGNMENT TO THE LOCAL DEALER: FRONTIER DODGE CHRYSLER JEEP 5801 SPUR 327 LUBBOCK, TX 79424 THE TRANSMISSION WAS REPAIRED. THE SERVICE ADVISOR TOLD US THAT THEY WILL ONLY FIX THE ALIGNMENT AFTER THEY RECEIVE THE RECALL PART# N49. DUE TO THEM HAVING TO REALIGN IT AGAIN AFTER THEY REPAIR N49. THE STEERING WHEEL'S POSITION IS OFF. THE LOGO IS TILTED TO THE RIGHT. WITH THAT SAID, ITS NOW DECEMBER AND WE HAVE NOT RECEIVED ANY CALLS FROM THE DEALER. THEY HAVE NOT CONTACTED US WITH ANY UPDATES. WE CALLED IN JUNE AND THE SERVICE DESK AND WERE TOLD THAT THEY DIDN'T HAVE OUR PART YET. THAT WAS SAID EVEN BEFORE WE GAVE THEM OUR NAME. HOW DID THEY KNOW WHO THEY WERE TALKING TO? AFTER WE IDENTIFIED THE TRUCK, THEY SAID THAT THE PART ISN'T IN YET. THE ONLY REASON THAT WE ARE CONTACTING YOU IS DUE TO THE POOR CUSTOMER SERVICE THAT WE RECEIVED AT THE LOCAL DODGE DEALER. AND WE UNDERSTAND THAT THE RECALLS NEED TO BE DONE. THE ONLY PROBLEM IS THAT ITS NOT GETTING DON?T IN A TIMELY MATTER. THE 2ND RECALL, WITH COMPARTMENT FIRE, SOUNDS LIKE IT COULD BE A DISASTER. I DON'T EVEN FEEL COMFORTABLE DRIVING THE TRUCK ESPECIALLY HAVING MY FAMILY IN IT. I WOULD REALLY LIKE A CALL OR SOME SORT OF RESPONSE TO THE ABOVE SITUATION. *TR
Service brakes, Engine, Nov 20, 2014
BRAKES MUSHY, GO ALL WAY TO FLOOR, NEED TO BE PUMPED BEFORE EACH STOP. BAD COLD START ENGINE NOISE COULD MAKE ENGINE STOP WORKING ACCORDING TO CHRYSLER REPAIR BULLETIN. CHRYSLER REFUSED TO REPAIR EITHER DEFECT - BRAKE LIGHT FLASHES AND STAYS ON MUCH LONGER DUE TO PUMPING AND NEED FOR CONSTANT PEDAL ACTION. ACCORDING TO ON-LINE SEARCH THE ABOVE DEFECTS ARE COMMON IN DODGE RAMS - CHRYSLER REFUSING TO REPAIR - CLAIMS "BRAKES WORKING NORMALLY" - PLEASE ADVISE WHAT TO DO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Fuel/propulsion system, Nov 8, 2014
TRIED TO START TRUCK - DEAD JUMPED BATTERY - WENT AND BOUGHT A NEW BATTERY TRUCK RAN FINE DURING THE DAY - WENT OUT NEXT MORNING - TRUCK WOULD TRY TO TURN OVER BUT WOULDN'T START- TOOK IT TO DEALER- DEALER SAID TO DIAGNOSE WOULD BE $ 130 DOLLARS PAID FOR THAT- THEY SAID THAT THE BATTERY WAS NOT HOOKED UP CORRECTLY THEY FIXED IT- TOOK TRUCK HOME- TRIED TO START IT THE NEXT MORNING.. SAME THING WON'T TURN OVER- WILL CRANK BUT WON'T TURN OVER- CALLED DEALER HE SAID BRING IT IN - NOW THEY SAY THAT THE SENDING UNIT IN THE GAS TANK IS BAD - $ 750 TO FIX - INSTALLED NEW UNIT PAID THE BILL BROUGHT TRUCK HOME LAST NIGHT THIS MORNING TRUCK WON'T START- TRIED CALLING DEALER NO ANSWER-LEFT MESSAGE-NO CALL BACK... *TR
Electrical system, Oct 30, 2014
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE KEY WAS LOOSE AND CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000. UPDATED 12/17/14*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY REPLACING THE ELECTRONIC MODULE. UPDATED 9/29/2015 *JS
Electrical system, Oct 8, 2014
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE TIPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Engine, Fuel/propulsion system, Oct 6, 2014
ENGINE IDLE SPIKED AND DROPPED IN RUSH HOUR STOP AND GO TRAFFIC UNTIL THE TRUCK EVENTUALLY STALLED. I PLACED THE TRUCK IN PARK AND TRIED RESTARTING. THE "ELECTRONIC THROTTLE CONTROL" LIGHT ILLUMINATED IN THE DASH. I TURNED THE TRUCK OFF AND TRIED RESTARTING. THE STARTER TURNED OVER BUT THE TRUCK ACTED AS IF AN ELEMENT NEEDED FOR COMBUSTION WAS MISSING. I TURNED MY HAZARDS ON--AS TRAFFIC WAS CLEARING AROUND ME. I TRIED STARTING THE TRUCK A DOZEN TIMES BEFORE CALLING 911 (SINCE I WAS IN THE MIDDLE OF AN INTERSTATE HWY). I TEXTED A FRIEND WHO SAID TRY STARTING WITH THE ACCELERATOR PEDAL FULLY DEPRESSED--THE TRUCK STARTED, BUT THEN WENT RIGHT BACK TO SPIKING IDLE AND THE ENGINE DIED AGAIN. AT THIS TIME TRAFFIC WAS SPEEDING BY SO FAST ON BOTH SIDES THAT I COULD NOT EXIT THE VEHICLE. STATE PATROL CAME TO PUSH ME TO THE SHOULDER. TRUCK STARTED AGAIN ON THE SHOULDER AFTER SEVERAL ATTEMPTS AND I MANAGED TO MOVE IT ABOUT 50 FEET BEFORE IT DIED AGAIN. HAD TRUCK TOWED TO NEAREST DEALERSHIP WHERE THEY INFORMED ME IT MAY TAKE UP TO 2 WEEKS BEFORE THEY CAN DIAGNOSE MY TRUCK. STILL UNDER WARRANTY. SECOND TIME THIS HAS HAPPENED WITH THIS VEHICLE IN 6 WEEKS. FIRST TIME DEALERSHIP DROVE TRUCK 84 MILES AND RETURNED IT WITH A NOTE SAYING THEY COULD NOT REPLICATE THE PROBLEM. *TR
Power train, Sep 30, 2014
DRIVING AT OR NEAR HIGHWAY SPEEDS, VEHICLE WILL INTERMITTENTLY SURGE FORWARD AS IF SOMEONE BUMPED THE REAR BUMPER..HAS HAPPENED SEVERAL TIMES, OUT OF WARRANTY. *TR
Air bags, Sep 22, 2014
TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT STATED THAT THE AIR BAG LIGHT WAS CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE PASSENGER AIR BAG HAD BEEN UN-PLUGGED AND WEIGHT SENSOR HAD BEEN REMOVED. THE TECHNICIAN DECIDED TO RESET THE AIR BAG LIGHT, HOWEVER, THE WEIGHT SENSOR WAS NOT REPAIRED. THE CONTACT BELIEVED THAT THE VEHICLE HAD BEEN TAMPERED WITH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. UPDATED 11/19/14*LJ *JS