2002 Subaru Outback
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 147 owner complaints filed for this model year. This is the 19th highest complaint count among 26 Outback model years with reports.
Of the 2002 reports, 10 involved a crash. 11 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 29, 2013
Airtex Products LP (Airtex) is recalling certain model E8598M, E8518M, E8600M, E8596M, and E8597M fuel pumps manufactured July 26, 2013, and July 29, 2013 and used as aftermarket replacements on Subaru Baja's, Outback's and Legacy's. The affected fuel pumps were sold or installed into the aftermarket applications on or after July 26, 2013, and may may leak fuel from the base of a fuel line connection when the gas tank is full.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Airtex will notify owners, and will replace the fuel pump, free of charge. Recall is expected to begin on January 2, 2014. Customers may contact Airtex at 1-800-880-3056. The recall is expected to begin during January 2014. This recall is being conducted by Airtex, not by Subaru.
Campaign 13E065000 on NHTSA.gov
Vehicle speed control, cablesMar 16, 2004
ON CERTAIN PASSENGER SEDANS, WAGONS, AND SPORT UTILITY VEHICLES, THE CRUISE CONTROL CABLE COULD COME OUT OF ITS TRACK ON THE CRUISE CONTROL LEVER AND LODGE ON THE CONTROL LEVER TAB WHEN THE ACCELERATOR PEDAL IS RELEASED. IF THIS CONDITION OCCURS, THE THROTTLE WILL NOT RETURN TO THE IDLE POSITION AND WILL REMAIN IN AN OPEN POSITION.
IF THIS OCCURS DURING VEHICLE OPERATION, THE DRIVER COULD LOSE CONTROL OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
DEALERS WILL INSTALL A CRUISE CONTROL CABLE RETAINING CLIP TO THE CRUISE CONTROL LEVER TAB ON THE THROTTLE SHAFT IN ORDER TO PREVENT THE CRUISE CONTROL CABLE FROM COMING OUT OF ITS TRACK. OWNER NOTIFICATION BEGAN ON APRIL 12, 2004. OWNERS SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 04V128000 on NHTSA.gov
Suspension, rearApr 22, 2003
THIS RECALL APPLIES TO CERTAIN PASSENGER VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. CERTAIN REAR SUSPENSION SUBFRAME COMPONENTS WERE PRODUCED WITH POOR PAINT QUALITY WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE ROAD SALTS FOR A PERIOD OF SEVERAL YEARS, COULD RESULT IN RUST-OUT OF THE COMPONENT AND POSSIBLE BREAKAGE OF THE SUBFRAME.
IF SUCH BREAKAGE OCCURS WHILE THE VEHICLE IS BEING OPERATED, CONTROL OF THE VEHICLE COULD BE AFFECTED, INCREASING THE RISK OF A CRASH.
DEALERS WILL CLEAN AND RUST-PROOF THE REAR SUSPENSION SUBFRAME. OWNER NOTIFICATION BEGAN JULY 14, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 03V153000 on NHTSA.gov
Power train, automatic transmissionOct 30, 2002
CERTAIN SPORT UTILITY AND PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS WERE PRODUCED WITH AN IMPROPERLY MANUFACTURED TRANSMISSION PARKING ROD. WHEN THE TRANSMISSION SELECTOR LEVER IS PLACED IN THE "P" (PARK) POSITION, THE TRANSMISSION PARK MECHANISM, THAT IS INTENDED TO HOLD YOUR VEHICLE, MAY NOT ENGAGE.
THE VEHICLE COULD THEN MOVE/ROLL WITHOUT PRIOR WARNING, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION PARKING ROD ASSEMBLY. OWNER NOTIFICATION JANUARY 8, 2003. AN INTERIM OWNER NOTIFICATION WILL BE SENT DURING NOVEMBER 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V282000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 12, 2002
ON CERTAIN PASSENGER VEHICLES, THE BRAKE MASTER CYLINDERS MAY NOT FUNCTION PROPERLY IN AMBIENT TEMPERATURES BELOW FREEZING 32 DEGREES FAHRENHEIT AND LOWER).
AT THESE TEMPERATURES, THE BRAKES MAY NOT RELEASE AFTER BEING APPLIED, EVEN WHEN THE DRIVER'S FOOT IS NO LONGER ON THE BRAKE PEDAL. THIS CAN OCCUR WITHOUR PRIOR WARNING, POSSIBLY RESULTING IN A CRASH.
DEALERS WILL REPLACE THE MASTER CYLINDERS. OWNER NOTIFICATION BEGAN MARCH 21, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V079000 on NHTSA.gov
Representative owner complaints
147 reports, newest first.
Vehicle speed control, Oct 1, 2002, crash
THE CONSUMER STATES THAT WHILE PULLING INTO A PARKING SPACE, THE VEHICLE WENT INTO FULL THROTTLE RESULTING IN A CRASH. THE CAUSE IS UNKNOWN. *NLM *SCC
Engine and engine cooling, Structure, Other or unspecified, Sep 30, 2002
CONSUMER STATES THAT WHILE DRIVING AT 35MPH AND NO WARNING THE VEHICLE WILL STALL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. NLM THE CONSUMER IS EXPERIENCING THE FOLLOWING; HESITATED(SEVERE) ON ACCELERATION (ESPECIALLY WHEN THE ENGINE IS COLD/EVEN AFTER WARMED UP), THERE'S A WIND NOISE COMING FROM THE ROOF/ROOF RACK-AND HAPPENS AT SPEEDS OVER 20 MPH/VERY NOISY, A CREAKING NOISE COMING FROM THE LEFT FRONT OF THE VEHICLE-MOSTLY WHEN MAKING TURNS, BACKING OUT OF THE DRIVEWAY(MAYBE THE STRUT), STALLING, AND WOULD SIT FOR1-2 HOURS, THEN WOULD START WITH DIFFICULTY, RUNS ROUGH FOR A FEW SECONDS, THEN IS FINE. THE DEALER SUGGESTS THAT THE VEHICLE WAS RUNNING WITHIN THE SPECIFICATIONS. (THERE HAVE BEEN NUMEROUS OCCURRENCES) SCC
Electrical system, Sep 30, 2002
A ELECTRICAL SHORT IN THE REAR HARNESS CAUSED THE TAIL LIGHTS NOT TO WORK ON MULTIPLE OCCASIONS WITHOUT WARNING. NLM
Parking brake, Sep 25, 2002, crash
WITH EMERGENCY BRAKE SET, CAR ROLLED INTO BRICK GATE POST AND INTO STREET, JUMPED CURB, DOOR PANEL BROKE OFF, DOOR DAMAGED. NLM
Seat belts, Sep 24, 2002
CONSUMER STATES THE LOCATION OF THE SEAT BELT BUCKLE RECEPTACLE IS SO LOW, THAT IT IS VERY DIFFCULT TO BUCKLE SEAT BELT INTO THE RECEPTACLE .CONSUMER AFRAID THAT IN THE WINTER, THEY WILL NOT BE ABLE TO BUCKLE UP, DUE TO MORE CLOTHING.CONTACTED DEALER.*JB
Visibility, Sep 24, 2002
MY WINDSHIELD WIPERS QUIT TOTALLY. WHEN I LOOKED IN THE VEHICLE MANUEL I FOUND THAT FAILURE OF THE WIPERS WAS NOT AN UNEXPECTED EVENT. MANUEL SAYS IT CAN HAPPEN IF WIPERS ARE RUN ON A DRY WINDSHIELD. THAT WAS NOT THE CASE WITH MY WIPERS; THEY HAD BEEN RUN FOR AN EXTENDED PERIOD OF TIME IN A DOWNPOUR. THE DEALER REPLACED THE WIPER MOTOR BUT AFTER RUNNING MY WIPERS AGAIN IN A DOWNPOUR I DETECTED A BURNT SMELL AND FIGURE IT'S ONLY A MATTER OF TIME UNTIL THE WIPER MOTOR GOES AGAIN. THIS IS A DANGEROUS SITUATION AT 70 MPH.
Structure, Sep 12, 2002
BUG DEFLECTOR "FLEW OFF" WHILE DRIVING ON HIGHWAY AT APPROXIMATELY 75MPH. CONSUMER CONCERNED THAT DEFLECTOR COULD HAVE CAUSED INJURY TO OTHER MOTORISTS.*AK
Vehicle speed control, Sep 6, 2002
ENGINE STALLS ON ACCELERATION FROM A STOP. AT TIMES THE ENGINE WILL DIE WHEN ACCELERATOR IS PRESSED. DEALER WAS CONTACTED AND VEHICLE TAKEN TO DEALER. DEALER STATES THAT THERE ARE NUMEROUS VEHICLES WHICH HAVE THE SAME PROBLEM. ALL OF THEM ARE 2002 MODELS. DEALER STATES THA TVEHICLE CANNON BE FIXED AT THIS TIME DUE TO A LACK OF KNOWLEDGE OF WHAT TO DO. THIS OCCURED THE FIRST WEEK OF AUGUST 2002. DEALER WAS CONTACTED ON SEPTEMBER 5, 2002 AND STATED THAT VEHICLE STILL COULD NOT BE REPAIRED DUE TO LACK OF KNOWLEDGE. DEALER STATED THAT THE ENGINEERS IN JAPAN WERE WORKING ON THE PROBLEM BUT IT WILL BE AT LEAST TWO MORE MONTHS BEFORE IT WOULD BE KNOWN WHAT IF ANYTHING COULD BE DONE.*AK
Power train, Aug 30, 2002, crash
WHILE VEHICLE WAS STILL IN PARK IT WILL SLOWLY START TO ROLL BACK IN REVERSE, CAUSING AN ACCIDENT. DEALER NOTIFIED.*AK
Engine and engine cooling, Aug 8, 2002
ONCE WARMED UP, THE VECHICLE IDLES VERY LOW AT 300-400 RPM'S AND STALLS OUT. *MJ
Tires, Jun 5, 2002
BRIDGESTONE, ORIGINAL EQUIPMENT, MOUNTED ON A 2002, SUBARU, OUTBACK, 2628 MILES. TIRES HAVE BLOWNOUT TWICE WITHIN FIRST WEEK ON RIGHT REAR, AND OTHER TIRES ON LEFT FRONT. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK DOT# UNKNOWN. *TT
Tires, Mar 22, 2002
WHILE TRAVELING ON HIGHWAY CONSUMER HIT A POTHOLE AND LEFT FRONT FIRESTONE TIRE AND WHEEL CAME OFF.*AK
Power train, Feb 25, 2002
THE MANUAL TRANSMISSION ON THIS VEHICLE SKIPS OR SHUDDERS IN 1ST GEAR MAKING IT DIFFICULT TO PULL FORWARD OR INTO TRAFFIC AT SLOW SPEEDS WITHOUT STALLING THE CAR. THE ONLY OPTION IS TO REV THE ENGINE HIGHER THAN NORMALLY TO INSURE CLUTCH ENGAGEMENT WHICH THEN CAUSE THE CLUTCH TO BURN. SOMETIMES EVEN THIS DOESN'T WORK. IT HAPPENS MORE OFTEN WHEN THE CAR IS COLD. DEALER SAID IT COULD NOT BE DUPLICATED SO IT MUST BE OUR DRIVING, HOWEVER I HAVE BEEN DRIVING MANUALS FOR 20 YEARS AND THIS HAS NEVER BEEN A PROBLEM. THIS IS A SCARY CAR TO PULL OUT INTO HEAVY OR FAST MOVING TRAFFIC.*AK
Exterior lighting, Feb 15, 2002
REAR LIGHTS WILL NOT COME ON AT ALL.*AK
Service brakes, Hydraulic, Feb 14, 2002
I HAVE REPORTED THE PROBLEM TO DEALER, BEEN TO SUBARU DEALER 3 TIMES WHO CAN'T DUPLICATE THE PROBLEM, HOWEVER THE PROBLEM KEEPS RECURRING TO ME. FEEL IT IS EITHER MASTER CYLINDER OR ABS, GIVEN LOW MILEAGEA AND AGE OF CAR. POOR BRAKE DESIGN IF COMPUTER CANNOT PICK UP THIS FAULT. *AK
Service brakes, Hydraulic, Feb 11, 2002
CONSUMER WAS TRAVELING ON HIGHWAY, AND WHILE APPROACHING A STOP SIGN SHE APPLIED BRAKES, BUT PEDAL WENT ALL THE WAY DOWN TO THE FLOOR, AND VEHICLE SLID.*AK
Service brakes, Hydraulic, Feb 10, 2002
THIS IS THE SECOND TIME IN 2 MONTHS THAT THE BRAKES HAVE FAILED WHILE DRIVING AT LOW SPEED ON A WET, BUT TOTALLY ICE-FREE PAVED ROAD. HAVE TAKEN CAR TO BE REPAIRED AT SUBARU DEALER (2 DIFFERENT ONES) BUT BOTH TIMES WAS STATED HUNTER'S INVOICE THAT THEY COULD NOT DUPLICATE THE CUSTOMER'S (ME) CONCERN, SO NO ACTION WAS TAKEN TO FIX THE BRAKES. BRAKES DEFINITELY FEEL SPONGY WHEN BRAKING WHILE DRIVING FORWARD, BUT BRAKES FEEL GOOD AND SOLID WHEN GOING IN REVERSE. LAST FRIDAY, I TOOK MY CAR TO PRESTIGE, ON FEB 8TH TO ADDRESS THE SECOND TIME THE BRAKES HAVE FAILED. SERVICE MANAGER, DAVE LINDSEY SAID HE COULDN'T DUPLICATE THE BRAKES FAILING AGAIN AND SO WAS NOT GOING TO DO ANYTHING TO FIX MY BRAKES. I VOICED MY CONCERNED THAT I WAS VERY AFRAID FOR MY SAFETY WITH THESE WEIRD BRAKES AND HE EMPHATICALLY TOLD ME HE WOULDN'T FIX THE BRAKES UNTIL THE BRAKES FAILED AGAIN!!! WHEN I WENT INTO PRESTIGE'S SALESROOM TO GET A 800 NUMBER TO CONTACT SUBARU TO LET THEM KNOW MY BRAKES HAD INDEED FAILED AGAIN, DAVE LINDSEY MARCHED INTO SALES ROOM OF PRESTIGE SUBARU AND DEMANDED I LEAVE THE SUBARU PRESTIGE PREMISES AT ONCE. HE NEVER EVEN GAVE ME THE WORK ORDER/INVOICE SHOWING THAT HE HAD EVEN LOOKED AT MY CAR FOR THE FAILED BRAKES!!! I THINK THAT PRESTIGE SUBARU NEEDS TO BE INVESTIGATE. THERE IS A VERY STEEP HILL YOU HAVE TO GO DOWN IN ORDER TO EXIT THE PRESTIGE SUBARU PREMISES AND I WAS VERY CONCERNED ABOUT TRAVELING DOWN IT, AFTER HAVING NO WORK DONE ON MY BRAKES FOLLOWING MY BRAKE FAILURE ON FEBRUARY 7TH, 2002. *AK
Equipment, Feb 10, 2002
AIR CONDITIONER HAS NOT WORKED PROPERLY SINCE BOUGHT THE CAR. HAVE COMPLAINED SEVERAL TIMES TO 3 DIFFERENT DEALERS AND THEY ALL STATE IT IS PERFORMING "NORMALLY". THE A/C ONLY BLOWS COLD AIR CONSISTENTLY IN THE COLDEST AIR SETTING, IF YOU MOVE THE DIAL UP PAST THE LOWEST SETTING, WHILE STILL IN BLUE "ZONE" YOU WILL START GETTING WARM AIR. I THINK THERE IS A TBS ON IT, BUT THAT HAS NEVER BEEN COMMUNICATED TO ME BY EITHER DEALER NOR SUBARU. *AK
Visibility, Feb 9, 2002
THE VEHICLES WINDSHIELD WASHER SQUIRTS WATER OVER THE HOOD INSTEAD OF ON THE WINDSHIELD. *JG
Service brakes, Hydraulic, Jan 6, 2002
WHEN MY VEHICLES BRAKES ARE DEPRESSED WITH UNEVEN SURFACE TRACTION ON THE LEFT OR RIGHT SIDE OF THE WHEELS, THE ABS SYSTEM DELAYS AND DOES NOT ENGAGE THE BRAKES FOR 1 TO 3 SECONDS. THIS HAPPENED TODAY ON A SMOOTH SUBURBAN STREET WITH WATER CONTACTING ONLY THE RIGHT SIDE WHEELS. WHEN I WENT TO BRAKE FOR AN UPCOMING STOP SIGN, THE BRAKES DID NOT ENGAGE AT ALL FOR APPROXIMATELY 2 SECONDS. IT WAS EXTREMELY FRIGHTENING. I AM REPORTING THIS BECAUSE IT SEEMS IT IS AN UNACKNOWLEDGED PROBLEM WITH A LOT OF THE MODEL YEAR 2002 SUBARU IMPREZZA WRX CARS. THERE IS A DISCUSSION ON THIS ISSUE ON AN OWNERS CLUB BULLITEN BOARD CALLED THE I-CLUB (WWW.I-CLUB.COM). I DID NOT BELIEVE IN THIS PROBLEM UNTIL IT HAPPENED TO ME TODAY FIRST HAND.*AK
Engine and engine cooling, Sep 2, 2001
VEHICLE STALLS WHILES DRIVING AND DOES NOT IMMEDIATELY RESTART. DEALER CAN NOT IDENTIFY PROBLEM WITH CAR. THE CAR HAS STALLED REPEATEDLY, AT LEAST 3 TIMES IN OUR POSSESSION, AND SEVERAL TIMES WHILE IN THE DEALER'S POSSESSION.
Power train, Aug 30, 2001
VEHICLE WAS IN PARK WITH ENGINE RUNNING, EMERGENCY BRAKE NOT ENGAGED. AND IT SUDDENLY WENT FORWARD, ACROSS A FIELD, INTO TREES/ FLIPPED OVER ON ITS SIDE. DAMAGE TO VEHICLE WAS $8500.00 NO INJURIES.*AK