2002 Subaru Outback
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 147 owner complaints filed for this model year. This is the 19th highest complaint count among 26 Outback model years with reports.
Of the 2002 reports, 10 involved a crash. 11 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 29, 2013
Airtex Products LP (Airtex) is recalling certain model E8598M, E8518M, E8600M, E8596M, and E8597M fuel pumps manufactured July 26, 2013, and July 29, 2013 and used as aftermarket replacements on Subaru Baja's, Outback's and Legacy's. The affected fuel pumps were sold or installed into the aftermarket applications on or after July 26, 2013, and may may leak fuel from the base of a fuel line connection when the gas tank is full.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Airtex will notify owners, and will replace the fuel pump, free of charge. Recall is expected to begin on January 2, 2014. Customers may contact Airtex at 1-800-880-3056. The recall is expected to begin during January 2014. This recall is being conducted by Airtex, not by Subaru.
Campaign 13E065000 on NHTSA.gov
Vehicle speed control, cablesMar 16, 2004
ON CERTAIN PASSENGER SEDANS, WAGONS, AND SPORT UTILITY VEHICLES, THE CRUISE CONTROL CABLE COULD COME OUT OF ITS TRACK ON THE CRUISE CONTROL LEVER AND LODGE ON THE CONTROL LEVER TAB WHEN THE ACCELERATOR PEDAL IS RELEASED. IF THIS CONDITION OCCURS, THE THROTTLE WILL NOT RETURN TO THE IDLE POSITION AND WILL REMAIN IN AN OPEN POSITION.
IF THIS OCCURS DURING VEHICLE OPERATION, THE DRIVER COULD LOSE CONTROL OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
DEALERS WILL INSTALL A CRUISE CONTROL CABLE RETAINING CLIP TO THE CRUISE CONTROL LEVER TAB ON THE THROTTLE SHAFT IN ORDER TO PREVENT THE CRUISE CONTROL CABLE FROM COMING OUT OF ITS TRACK. OWNER NOTIFICATION BEGAN ON APRIL 12, 2004. OWNERS SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 04V128000 on NHTSA.gov
Suspension, rearApr 22, 2003
THIS RECALL APPLIES TO CERTAIN PASSENGER VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. CERTAIN REAR SUSPENSION SUBFRAME COMPONENTS WERE PRODUCED WITH POOR PAINT QUALITY WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE ROAD SALTS FOR A PERIOD OF SEVERAL YEARS, COULD RESULT IN RUST-OUT OF THE COMPONENT AND POSSIBLE BREAKAGE OF THE SUBFRAME.
IF SUCH BREAKAGE OCCURS WHILE THE VEHICLE IS BEING OPERATED, CONTROL OF THE VEHICLE COULD BE AFFECTED, INCREASING THE RISK OF A CRASH.
DEALERS WILL CLEAN AND RUST-PROOF THE REAR SUSPENSION SUBFRAME. OWNER NOTIFICATION BEGAN JULY 14, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 03V153000 on NHTSA.gov
Power train, automatic transmissionOct 30, 2002
CERTAIN SPORT UTILITY AND PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS WERE PRODUCED WITH AN IMPROPERLY MANUFACTURED TRANSMISSION PARKING ROD. WHEN THE TRANSMISSION SELECTOR LEVER IS PLACED IN THE "P" (PARK) POSITION, THE TRANSMISSION PARK MECHANISM, THAT IS INTENDED TO HOLD YOUR VEHICLE, MAY NOT ENGAGE.
THE VEHICLE COULD THEN MOVE/ROLL WITHOUT PRIOR WARNING, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION PARKING ROD ASSEMBLY. OWNER NOTIFICATION JANUARY 8, 2003. AN INTERIM OWNER NOTIFICATION WILL BE SENT DURING NOVEMBER 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V282000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 12, 2002
ON CERTAIN PASSENGER VEHICLES, THE BRAKE MASTER CYLINDERS MAY NOT FUNCTION PROPERLY IN AMBIENT TEMPERATURES BELOW FREEZING 32 DEGREES FAHRENHEIT AND LOWER).
AT THESE TEMPERATURES, THE BRAKES MAY NOT RELEASE AFTER BEING APPLIED, EVEN WHEN THE DRIVER'S FOOT IS NO LONGER ON THE BRAKE PEDAL. THIS CAN OCCUR WITHOUR PRIOR WARNING, POSSIBLY RESULTING IN A CRASH.
DEALERS WILL REPLACE THE MASTER CYLINDERS. OWNER NOTIFICATION BEGAN MARCH 21, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V079000 on NHTSA.gov
Representative owner complaints
147 reports, newest first.
Power train, Feb 19, 2004
WHILE DRIVING AT LOWER SPEEDS THE CLUTCH INTERMITTENTLY SHUDDERED WHEN PULLING OUT FROM A STOP. THE VEHICLE HAS BEEN TO TWO DEALERS BUT NEITHER DEALER COULD RESOLVE THE PROBLEM. *AK *NM
Power train, Jan 20, 2004
SINCE NEW, THE CLUTCH ON THIS VEHICLE HAS SLIPPED WHEN STARTING FROM A STOP. IT ALSO OCCASIONALLY SLIPS WHEN SHIFTING BETWEEN 1ST AND 2ND GEAR. THIS PROBLEM CAUSES THE VEHICLE TO BE DIFFICULT TO START SLOWLY IN TRAFFIC AND WILL EVENTUALLY WEAR DOWN PARTS UNTIL THE CLUTCH AND TRANSMISSION NEED TO BE REPLACED. THIS IS A KNOWN PROBLEM WITH THIS VEHICLE BUT SUBARU OF AMERICA HAS NOT MADE ANY STEPS TO RECTIFY THE PROBLEM. MY LOCAL DEALER CLAIMS THEY CANNOT REPRODUCE THE CLUTCH SLIP AND REFUSE TO FIX THE PROBLEM.*AK
Service brakes, Hydraulic, Nov 18, 2003
IN COLD SEVERE WEATHER BRAKES SHUTTER. RECALL 02V079000 WAS ISSUED; HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Power train, Electrical system, Oct 7, 2003
KEY STUCK IN THE IGNITION SWITCH COMPARTMENT. ALSO, HAD A PROBLEM WITH THE SHIFT GEAR POSITION INDICATOR. DEALER URGED CONSUMER TO PUT A TOWEL AT THE WHEEL TO HIDE THE KEYS HOLDER. *AK
Service brakes, Hydraulic, Oct 5, 2003
2002 LLBEAN OUTBACK ROTOR & BRAKE PROBLEMS. 8/29/02 7,681 MILES--VIBRATION WHEN APPLIED BRAKES--DEALER RESURFACED FRONT ROTORS. 12/30/02 12,464 MILES---VIBRATION WHEN APPLIED BRAKES & SCRATCHY NOISE WHEN APPLIED BRAKES.---DEALER RESURFACED FRONT ROTORS AND REPLACED FRONT BRAKES (NO PAD LEFT). 6/4/03 20,309--VIBRATION WHEN APPLIED BRAKES. DEALER REPLACED FRONT ROTORS & FRONT BRAKES. 10/4/03 25,460--BROUGHT CAR IN FOR OIL CHANGE & DEALER INSPECTED BRAKES. FRONT ROTORS AND BRAKES NEEDED TO BE RESURFACED. DEALER RESURFACED. *JB
Service brakes, Hydraulic, Sep 18, 2003
2002 SUBARU OUTBACK H6 AWD AUTOMATIC TRANSMISSION -- WARPED AND GLAZED FRONT ROTORS AT RELATIVELY LOW MILES (25,600), REQUIRING REPLACEMENT OF PADS AND TURNING OF ROTORS. -- DEALER INITIALLY CLAIMED WEAR AND TEAR ITEM, BUT AFTER REVIEWING SERVICE RECORD WITH SUBARU, OFFERED WARRANTY REPAIR. I HAD FREQUENTLY COMPLAINED OF A SHIMMY WHILE DRIVING AND RECENTLY BEGAN EXPERIENCING A STEERING WHEEL SHIMMY WHILE BRAKING (SINCE LAST TIRE ROTATION). THIS IS THE FIRST INDICATION FROM DEALER THAT THERE WAS ANY PROBLEM WITH THE BRAKES. CAR MOSTLY DRIVEN ON HIGHWAY WITH INFREQUENT BRAKING. *JB
Wheels, Aug 22, 2003
WHEN APPLYING PRESSURE TO THE BRAKE PEDAL, THE WHEEL WOULD GRIND AND MAKE A NOISE. THE VEHICLE HAD BEEN TO THE DEALER SEVEN TIMES SINCE DECEMBER 2002, AND THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED. *AK THE NOISE APPEARED TO COME FROM THE RIGHT REAR WHEEL AND OCCURRED AFTER THE VEHICLE WAS WASHED. *SCC *JB
Vehicle speed control, Aug 15, 2003
WHEN APPLYING PRESSURE TO THE ACCELERATOR PEDAL VEHICLE WOULD JERK AND EXPERIENCE SUDDEN DECELERATION. WHEN REMOVING PRESSURE FROM THE ACCELERATOR PEDAL THE VEHICLE STALLS. DEALER INDICATES THIS IS NORMAL FOR THIS TYPE OF VEHICLE, AND THERE IS NO A REMEDY FOR THIS PROBLEM. *AK
Service brakes, Hydraulic, Aug 13, 2003
EXPERIENCED VIBRATION WHEN APPLYING BRAKES. DEALER RECUT ROTORS FRONT & REAR AT APPROXIMATELY 13,000 MI. PROBLEM RECURRED AT APPROX 17,000 MILES. DEALER RECUT FRONT ROTORS.*AK
Service brakes, Hydraulic, Jul 9, 2003
NHTSA# ON CERTAIN PASSENGER VEHICLES, THE BRAKE MASTER CYLINDERS MAY NOT FUNCTION PROPERLY IN AMBIENT TEMPERATURES BELOW FREEZING 32 DEGREES FAHRENHEIT AND LOWER. CONSUMER HAS THE SAME PROBLEM. HOWEVER THIS VEHICLE WAS NOT RECALLED DUE TO THE VIN. *AK
Service brakes, Hydraulic, May 22, 2003
WHEN THE BRAKES WERE APPLIED, THERE WAS A VIBRATION. THE DEALER REPLACED THE DISC BRAKE. *JB
Tires, May 19, 2003
WHILE DRIVING THE PASSENGER SIDE REAR TIRE EXPERIENCED SIDEWALL SEPARATION (SIZE#P22560R16 PLEASE PROVIDE THE DOT#). *NLM
Structure, May 1, 2003
CAR LEAKS INTO CABIN THROUGH MOON ROOFS (I SUPPOSE). WATER POURS THROUGH SEAT BELT RECOIL IN ROOF OVER CARGO AREA.
Power train, Apr 11, 2003
I PURCHASED A 2002 SUBARU OUTBACK FROM OLDHAM'S SUBARU OF NICHOLASVILLE, KY IN FEBURARY 2003. ON SAT. MARCH 22, 2003, I NOTICED THE CAR HESITATING DURING INITIAL ACCELERATION AFTER A STOP AND THEN WITH ACCELERATION AFTER SHIFTING INTO SECOND GEAR (MANUAL TRANSMISSION). ON SUN., MARCH 23, 2003 THE PROBLEM BECAME MUCH MORE SEVERE. THE CAR WOULD LURCH INTO INTERSECTIONS AFTER A STOP, AND THEN HESITATE. THE CAR WOULD NOT MOVE AT ALL, THEN WOULD LURCH OUT OF THE INTERSECTION. THIS NEARLY CAUSED A VERY SERIOUS ACCIDENT, AND I HAD MY 2 YEAR OLD SON IN THE CAR. I FINALLY DECIDED TO PULL TO THE SIDE OF THE ROAD AND CALL ROADSIDE ASSISTANCE. THE CAR WAS TOWED TO THE DEALERSHIP, WHO DROVE THE CAR THE NEXT TWO DAYS FOR 7 MILES, THEN 6 MILES, AND SAID THAT THEY FOUND NO PROBLEMS. I PICKED UP THE CAR AND DID NOT HAVE THE PROBLEM FOR A WEEK, BUT I AM NOW HAVING THE SAME HESITATION PROBLEMS WITH THE CAR. IT IS CLEARLY UNSAFE TO DRIVE, AND I AM AFRAID TO DRIVE IT. MY OWN INVESTIGATION INTO THE PROBLEM (WEB RESEARCH) REVEALS THAT MANY OTHER OWNERS OF SUBARU'S MADE IN THE LATE 90'S TO THE PRESENT HAVE HAD SIMILAR PROBLEMS, WITH NO HELP FROM THEIR LOCAL DEALERSHIPS. I HOPE THAT THIS PROBLEM CAN BE INVESTIGATED AND ADDRESSED BEFORE PEOPLE ARE INJURED OR KILLED. *JB
Service brakes, Hydraulic, Air bags, Mar 26, 2003, crash
WHILE DRIVING 25 MPH ON A DIRT ROAD THE CONSUMERS VEHICLE BEGAN TO FISHTAIL. WHEN THE CONSUMER APPLIED THE BRAKES THEY DID NOT STOP THE VEHICLE AND THE STEERING FAILED. THE CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED HEAD ON WITH A TREE. NEITHER THE FRONT DRIVER NOR PASSENGER AIR BAGS DEPLOYED. *NLM
Service brakes, Hydraulic, Air bags, Mar 26, 2003, crash
WHILE DRIVING 25 MPH ON A DIRT ROAD THE CONSUMERS VEHICLE BEGAN TO FISHTAIL. WHEN THE CONSUMER APPLIED THE BRAKES THEY DID NOT STOP THE VEHICLE AND THE STEERING FAILED. THE CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED HEAD ON WITH A TREE. NEITHER THE FRONT DRIVER NOR PASSENGER AIR BAGS DEPLOYED. *NLM
Service brakes, Hydraulic, Air bags, Mar 26, 2003, crash
WHILE DRIVING 25 MPH ON A DIRT ROAD THE CONSUMERS VEHICLE BEGAN TO FISHTAIL. WHEN THE CONSUMER APPLIED THE BRAKES THEY DID NOT STOP THE VEHICLE AND THE STEERING FAILED. THE CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED HEAD ON WITH A TREE. NEITHER THE FRONT DRIVER NOR PASSENGER AIR BAGS DEPLOYED. *NLM
Seat belts, Mar 20, 2003
WHEN THE CONSUMER REMOVED THE CAR SEAT FROM THE VEHICLE, SHE NOTICE THE SEAT BELT WHICH WAS MOUNTED IN THE ROOF OF THE VEHICLE HAD CUT ACROSS HALF OF THE WIDTH OF THE BELT BY THE SEAT BELT HOUSING, WHICH CAUSED A TEAR, THE DEALER REPLACED THE SEAT BELT UNDER WARRANTY. *TS *JB
Service brakes, Hydraulic, Mar 19, 2003, crash
THE VEHICLE STARTED TO FISH-TAIL, THE CONSUMER DEPRESSED THE BRAKES WITH FORCE AND DISCOVERED THE VEHICLE HAD NO BRAKES. *JB *TS
Vehicle speed control, Feb 25, 2003
THE VEHICLE EXPERIENCED SUDDEN ACCELERATION.*JB
Service brakes, Hydraulic, Feb 24, 2003
THE DEALER TOOK TOO LONG TO PEFORM RECALL #02V079000 REGARDING THE MASTER CYLINDER.*JB
Service brakes, Hydraulic, Feb 21, 2003
WHEN THE BRAKE WAS APPLIED, THE VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE.*JB *TS
Power train, Feb 6, 2003
NHTSA#02-V-282-000. PLEASE PROVIDE FURTHER INFORMATION. PH
Engine and engine cooling, Jan 25, 2003
CAR HAS COMPLETELY STALLED TWICE WHILE DRIVING. ENGINE STOPPED RUNNING WHILE DRIVING IN DOWNTOWN SEATTLE.
Engine and engine cooling, Jan 16, 2003
MASTER CYLINDER HAS A BAD LEAKAGE, CAUSING ENGINE TO LOCK. PH...*AK