2010 Toyota RAV4
Problems, recalls and owner-reported issues
Suspension is the leading concern among 400 owner complaints filed for this model year. This is the 7th highest complaint count among 26 RAV4 model years with reports.
Of the 2010 reports, 57 involved a crash and 3 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Suspension, rearAug 12, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Campaign 16V596000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Seat belts, rear/otherFeb 19, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2012 RAV4 vehicles manufactured July 28, 2005, to December 19, 2012, and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the event of a frontal collision, the rear seat belts for the outboard seats may be cut by the seat cushion frame.
A cut seat belt may not properly restrain the seat occupant, increasing their risk of injury in a crash.
Toyota will notify owners, and dealers will install a protector over both rear seat cushion frames, free of charge. The recall began on June 24, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0F.
Campaign 16V096000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Visibility/wiperSep 18, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2009-2012 RAV4 vehicles manufactured October 27, 2008, to December 19, 2012 and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the affected vehicles, water may drip onto the joint that connects the wiper linkage to the wiper motor.
Over time, the dripping water may cause corrosion and wear at the joint, potentially resulting in the separation of the wiper linkage. Once this occurs, the wipers would not function, reducing driver visibility and increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the water diverter channel. In addition, a new wiper linkage with a wiper motor crank arm will be installed. The wiper linkage will have a protective cover over the wiper linkage joint to minimize water splash and a retainer ring to prevent the wiper arm from separating from the wiper motor. The recall began on November 7, 2016. Owners may contact Toyota's customer service number at 1-800-331-4331.
Campaign 15V577000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Suspension, rearAug 28, 2013
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Campaign 13V383000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Suspension, rearAug 2, 2012
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.
Campaign 12V373000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 24, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 LEXUS LX570, 2003 THROUGH 2009 TOYOTA 4RUNNER, AND 2006 THROUGH 2010 RAV4 VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
THE REMEDY IS NOW AVAILABLE. THE SAFETY RECALL BEGAN EARLY APRIL 2011. THE REMEDY WILL INVOLVE MODIFICATION OR REPLACEMENT OF THE ACCELERATOR PEDAL AND REPLACEMENT OF ANY TOYOTA ALL-WEATHER FLOOR MAT. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
Campaign 11V113000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Representative owner complaints
400 reports, newest first.
Power train, Jun 8, 2010
I HAVE A 2010 TOYOTA RAV 4, V6. AWD. SEVERAL TIMES I HAVE INADVERTENTLY ACCELERATED WHEN I ATTEMPTED TO APPLY THE BRAKES. EACH TIME I WAS ABLE TO DETERMINE THAT THE CAUSE OF THE UNINTENDED ACCELERATION WAS THAT MY FOOT WAS OVERLAPPING THE BRAKE PEDAL AND WAS ALSO DEPRESSING THE ACCELERATION PEDAL AT THE SAME TIME. THE ACCELERATION WAS OVERRIDING THE BRAKING UNTIL I RELEASED PRESSURE ON THE BRAKE PEDAL. THIS IS A VERY SERIOUS SAFETY ISSUE! LAST WEEK I ALMOST KILLED A MOTHER AND HER YOUNG CHILD DURING A PARKING SITUATION. I WAS TRAVELING AT ABOUT 5MPH WHEN I INTENDED TO COME TO A SLOW STOP OUTSIDE A NOSE IN PARKING SPOT. THE YOUNG MOTHER WAS TIEING THE SHOESTRINGS OF HER YOUNGSTER NEAR THE OUTSIDE MIDDLE OF THE PARKING SPOT I INTENDED TO USE. MY CAR WAS TRAVELING DIRECTLY TOWARD HER WHEN I SLOWLY DEPRESSED THE BRAKE PEDAL. THE CAR STARTED TO ACCELERATE! I IMMEDIATELY RECOGNIZED THE PROBLEM AND STOPPED THE CAR BY SHIFTING MY RIGHT FOOT TO THE LEFT WHICH ALLOWED ME TO APPLY PRESSURE TO THE BRAKE PEDAL WITHOUT SIMULTANEOUSLY DEPRESSING THE ACCELERATOR PEDAL! WE STOPPED ABOUT 8 FEET FROM THE MOTHER AND CHILD. HAD I NOT EXPERIENCED THIS PROBLEM SEVERAL TIMES BEFORE AND THEREFORE HAD KNOWN HOW TO CORRECT IT, MY RESPONSE WOULD HAVE BEEN TO DEPRESS THE BRAKE PEDAL EVEN MORE. I COULD EASILY HAVE DRIVEN OVER THE MOTHER AND HER CHILD! I AM AWARE THAT TOYOTA HAS A RECALL ON MANY OF ITS PRODUCTS BECAUSE OF UNINTENTIONAL ACCELERATIONS; BUT I AM UNAWARE OF ANY INVESTIGATIONS THE FOCUS ON THE CAUSE OF MY NEAR-FATAL INCIDENT. I AM CERTAIN THAT SOME OF THE ACCIDENTS REPORTED ON THE RAV 4, V6 ARE ATTRIBUTABLE TO THE LACK OF ADEQUATE SEPARATION BETWEEN THE BRAKE AND ACCELERATOR PEDALS! THIS MUST BE INVESTIGATED AND FIXED IMMEDIATELY! I REPORTED THIS INCIDENT TO TOYOTA USA GILBERT DYER , TORRENCE CA ON JUNE 4, 2010 WITH THE REQUEST THAT HE FORWARD IT TO THE HIGHEST LEVEL AT TOYOTA. IT DEMANDS IMMEDIATE ATTENTION!!!! *TR
Service brakes, Hydraulic, May 27, 2010, crash
AUTO ACCIDENT DUE TO BRAKE FAILURE. THE BANJO BOLT WAS LOOSE ON THE RIGHT BRAKE CALIPER ON 2010 TOYOTA RAV 4 WITH 800 MILES. THE CAR COULD NOT STOP WHEN TRYING TO STOP ON FRONT OF STOP SIGN AS A RESULT THE CAR CROSSED THE STREET AND HIT THE CURB AND THE LIGHT POLE ACROSS THE STREET. *TR
Service brakes, Hydraulic, May 27, 2010, crash
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT WAS TRAVELING AT SPEEDS OF 30 MPH WHEN SHE ATTEMPTED TO BRAKE FOR A TRAFFIC STOP. THE BRAKES DID NOT ENGAGE AND PROCEEDED THROUGH THE TRAFFIC STOP WHERE SHE CRASHED INTO THE CURB AND A LIGHT POLE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOWED TO A LOCAL COLLISION CENTER WHERE THE DEALER INFORMED HER THAT THE FAILURE WAS CAUSED BY LOOSE BANJO BOLT ON THE PASSENGERS SIDE CALIBER. THE FAILURE AND CURRENT MILEAGES WERE 800.
Vehicle speed control, May 27, 2010
TL* THE CONTACT OWNS A 2010 TOYOTA RAV 4. WHILE DRIVING AT SPEEDS OF 40 MPH AND APPLYING THE BRAKES, THE BRAKES WOULD NOT ENGAGE AND THERE WAS AN UNUSUAL INCREASE IN ENGINE RPMS. THE VEHICLE THEN ABNORMALLY ACCELERATED WITHOUT WARRANT AND THE CONTACT PLACED THE VEHICLE INTO NEUTRAL IN ORDER TO STOP THE ACCELERATION. THE DEALER ADVISED HAVING THE VEHICLE DIAGNOSED TO LOCATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 315 AND THE CURRENT MILEAGE WAS 335. UPDATED 7/20/10 *CN UPDATED 07/23/10*JB
Vehicle speed control, May 21, 2010
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED WHILE BRAKING FROM UNKNOWN SPEEDS, THE VEHICLE ABNORMALLY ACCELERATED AND THERE WAS AN UNUSUAL INCREASE IN ENGINE RPMS. THE VEHICLE CONTINUED TO ACCELERATE WHILE THE CONTACT WAS APPLYING EXTREME FORCE TO THE BRAKES. HE THEN SHIFTED THE VEHICLE INTO NEUTRAL AND THEN INTO PARK. THE VEHICLE SLOWLY BEGAN TO DECREASE IN SPEED. THE DEALER ADVISED BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING AND FURTHER INSPECTION. THE FAILURE AND CURRENT MILEAGES WERE 17,000.
Vehicle speed control, May 17, 2010
AT STOP SIGN LOOKING TO MY LEFT BECAUSE I WAS GOING TO MAKE A RIGHT TURN. AS I PUT MY FOOT ON PEDAL TO MAKE THE RIGHT TURN IT TOOK OFF. THE SEAT BELT PRESS HARD AROUND MY NECK AND I HAD USE BOTH FOOT TRYING STOP THE CAR. MY NECK WAS SOAR AND MY KNEE WAS PAINING. I STAY AT THE GAS STATION ABOUT 30 MINTUES I WAS SHAKE UP.THE ENGINE LIGHT CAME ON AFTER 30 MINUTES I GAS UP START FINISH MY TRIP.THE RAV4 ENGINE WAS REVELRY OFTEN. WHEN I RETURN THE RAV4 TO BUDGET RENTAL I LET ATTENDANT KNOW THAT THE RAV4 IT'S TOOK OFF, REVELY AND ENGINE LIGHT IT'S WAS ON AND IT WAS RUNNING ROUGH. WHEN I RETURN RAV4 TO BUDGET RENTAL THE ENGINE LIGHT WAS ON AND IT RUN ROUGH I TOLD THE ATTENDANT. WHEN I SPOKE TO ATTENDANT ABOUT RAV4 HE SAY OKAY HE HAVE RAV4 CHECK OUT. I DO NOT KNOW WHAT CORRECT WAS MAKE I DROP RAV4 OFF AT BUDGET RENTAL CAR AND PAY MY BILLED I LEFT. I DO NOT HAVE VIN NUMBER ON THE RENTAL AGREEMENT BUT, I DO HAVE PLATE NUMBER ON RENTAL AGREEMENT. *TR
Fuel system, Gasoline, Vehicle speed control, May 10, 2010
WHEN I DRIVE MY TOYOTA 2010 RAV4 OVER A SIGNIFICANT BUMP OR POTHOLE, THE CAR LUNGES FORWARD/ACCELERATES. IT DOESN'T LAST LONG , BUT I CERTAINLY HAVE NOT HAD THIS HAPPEN WITH MY PREVIOUS CARS (VW PASSAT WAGON, FORD GRAND CHEROKEE,ETC.). *TR
Other or unspecified, May 7, 2010
LETTER FROM SENATOR LIEBERMAN ON BEHALF OF CONSTITUENT RE EVENT DATA RECORDER IN HIS 2010 TOYOTA RAV-4 (DOT/I#2020-1101 *TGW THE CONSUMER STATED HE WOULD LIKE THE EVENT DATA RECORDER REMOVED FROM HIS VEHICLE.
Power train, May 6, 2010
2 DAYS AFTER THE PURCHASE OF OUR 2010 RAV4 MY WIFE DISCOVERED WHEN STOPPED ON AN INCLINE, THE VEHICLE ROLLS BACKWARD WHEN FOOT IS REMOVED FROM BRAKE, STEPPING ON THROTTLE TO CORRECT IT CAUSES THE VEHICLE TO SURGE FORWARD. SERVICE DEPT. SAID JUST USE TWO FEET TO DRIVE. *TR
Air bags, Electronic stability control (ESC), Apr 28, 2010
I WAS DRIVING EAST ON I-10 WEST OF LAS CRUCES NM, WHEN THE CAR VEERED OFF THE HIGHWAY, WENT 300 YARDS, AND STOPPED. I WAS UNABLE TO STOP THE CAR, AND THE DRIVER AIRBAG HAD A HOLE IN IT. *TR
Vehicle speed control, Apr 19, 2010
TL*-THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH EXITING A RAMP TO MAKE A TURN, THE BRAKE PEDAL WAS ENGAGED WITH NO POWER RESPONSE. THE GEAR WAS SHIFTED INTO NEUTRAL AND THE VEHICLE CONTINUED TO ACCELERATE. IMMEDIATELY, BOTH FEET WERE APPLIED TO THE BRAKE PEDAL FORCEFULLY. THE VEHICLE STOPPED IN THE MIDDLE OF AN INTERSECTION. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO LOCATE A PROBLEM AND STATED POSSIBLY THE FLOOR MAT ROLLED UP AGAINST THE ACCELERATOR PEDAL. THERE WAS A PRIOR RECALL REPAIR PERFORMED ON THE VEHICLE BEFORE THE FAILURE. THE REPAIR DATE WAS FEBRUARY 09, 2010; ASSOCIATED WITH THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER 10V017000 (VEHICLE SPEED CONTROL: ACCELERATOR). THE FAILURE MILEAGE WAS 3,160. THE CURRENT MILEAGE WAS 3,300.
Electrical system, Vehicle speed control, Apr 17, 2010
CHECK ENGINE LIGHT INDICATED. THE CAR WAS TAKEN TO THE DEALER, WHERE THE DEALER MENTIONED, "EVIDENCE OF RODENT/SMALL ANIMAL HAS CHEWED WIRING HARNESS AT CONNECTOR COMPLETELY THROUGH." THE CAR WILL NEED WIRING HARNESS. *TR
Other or unspecified, Apr 15, 2010
2010 TOYOTA RAV4. CONSUMER REQUESTS MEDIATION. CONSUMER HAS NOT HAD A FAVORABLE RESPONSE FROM TOYOTA. *TGW THE CONSUMER STATED HE PURCHASED THE VEHICLE HOURS BEFORE A RECALL WAS ANNOUNCED TO THE PUBLIC. THE CONSUMER STATED HE PURCHASED THE VEHICLE WITHOUT BEING INFORMED OF MATERIAL INFORMATION THAT WAS SOLELY IN TOYOTA'S POSSESSION WHICH THEY FAILED TO DISCLOSE. THE CONSUMER WAS INFORMED HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER LEARNED THAT THERE WERE PROBLEMS WITH THE MAKE AND MODEL OF HIS VEHICLE. *JB UPDATED 06/01/10.*JB
Vehicle speed control, Apr 12, 2010
2010 TOYOTA RAV-4. CONSUMER STATES UNINTENDED ACCELERATION. *TGW THE CONSUMER STATED HE HAS EXPERIENCED SUDDEN ACCELERATION TWICE.
Vehicle speed control, Apr 12, 2010
TL*THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE DRIVING 35 MPH, THE VEHICLE ACCELERATED. SHE STATED THAT HER FOOT BARELY TOUCHED THE ACCELERATOR PEDAL WHEN THE VEHICLE LUNGED FORWARD. THE FAILURE WAS NOT DIAGNOSED BY THE DEALER. THE CONTACT WAS NOT SURE IF THE FAILURE OCCURRED BEFORE OR AFTER THE NHTSA CAMPAIGN ID NUMBER 10V017000, VEHICLE SPEED CONTROL, ACCELERATOR PEDAL RECALL REPAIR WAS PERFORMED. THE CONTACT IS CONCERNED ABOUT THE RISK INVOLVED WHILE DRIVING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 700 AND THE CURRENT MILEAGE WAS 1000.
Fuel system, Gasoline, Apr 10, 2010
ON THE DAY INDICATED BELOW WHEN I WAS DRIVING MY 2010 TOYOTA RAV4 TO A STORE, I TRIED TO SLOW DOWN THE VEHICLE TO A LEFT TURN BUT IT FAILED TO DROP THE SPEED. THEN I REALIZED IT PROBABLY HAS THE PROBLEM PEOPLE CURRENTLY COMPLAIN. SO, I SWITCHED THE SHIFT TO NEUTRAL POSITION AND I HEARD THE ENGINE SURGE AT A VERY HIGH SPEED FOR SEVERAL SECONDS AND THEN SLOWED DOWN. I STOPPED THE VEHICLE AND CHECKED THE GAS PEDAL WHICH WAS NOT STICKY. SINCE THEN, I CONTINUED TO USE THIS VEHICLE WITHOUT SAME ISSUE. I CHECKED WITH MY CAR DEALER A MONTH AGO ABOUT THE RECALL AND WAS TOLD THAT MY VEHICLE IS NOT INCLUDED IN RECALL LIST BY THE VIN NUMBER. *TR
Power train, Apr 9, 2010
PURCHASED NEW TOYOTA RAV4 2010 4-CYLINDER MODEL IN FEBRUARY. WHEN AT A STOP ON MILD INCLINE (DRIVEWAY MADE OF WOODCHIPS...GOOD TRACTION), THE VEHICLE ROLLS BACKWARDS WHEN FOOT IS OFF THE BRAKE PEDAL. DEALERSHIP INSISTED THIS IS NORMAL FOR THESE VEHICLES AND DEMONSTRATED THIS ANOMALY WITH ANOTHER RAV4 TO PROVE IT. THE ENGINE DOESN'T PRODUCE ENOUGH TORQUE FOR THE TRANSMISSION DURING IDLE TO ENGAGE THE CONVERTER APPARENTLY, ESPECIALLY WHEN THE TRANSMISSION IS HOT. NO ONE TOLD ME OF THIS PROBLEM DURING SALES. A 'HILL-ASSIST" OPTION IS AVAILABLE THAT I DID NOT KNOW ABOUT. THIS MERELY PROLONGS THE BRAKING WHEN SWITCHING FROM BRAKE TO ACCELERATOR PEDAL WHEN THE PRESSURE CHANGES. SINCE I DIDN'T KNOW ABOUT ALL OF THIS STUFF WHEN PURCHASING, THE FIRST TIME IT HAPPENED I ALMOST RAMMED INTO THE TRUCK BEHIND ME. THEN WHEN STEPPING ON THE GAS THE VEHICLE LUNGES FORWARD IN RESPONSE TO THE RPM CHANGE. THIS IS A HAZARD TO THE UNWITTING BUYER AND NEEDS TO BE CLEARLY DISCUSSED WITH ALL BUYERS. THE DEALERSHIP BLOWS OFF THIS INCIDENT AS 'NORMAL' FOR THIS CAR. WHAT THEY DON'T SAY IS THAT IT IS BAD ENGINEERING...THAT THE CAR COMPUTER SHOULD RAISE RPMS UNTIL THE TRANSMISSION IS WORKING PROPERLY ON INCLINE. THE SOFTWARE CANNOT BE CHANGED SO THE CAR IS CONSIDERED 'NORMAL'. I WAS DISGUSTED WITH THE EXPLANATIONS, EVEN FROM A MECHANIC THERE I RESPECT, HE SAID THIS IS 'HOW THEY ARE'. *TR
Vehicle speed control, Apr 8, 2010
TL*THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT WITH HIS FOOT ON THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT PRESSED THE BRAKE PEDAL HARDER TO KEEP CONTROL OF THE VEHICLE. THIS FAILURE OCCURRED AFTER THE REPAIR FOR RECALL 10V017000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) WAS PERFORMED. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. THE CURRENT MILEAGE WAS APPROXIMATELY 8,700. UPDATED 06/02/10. *LJ UPDATED 06/25/10.*JB
Vehicle speed control, Apr 6, 2010
TL*THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT THE ENGINE REVVED AND LUNGED FORWARD AS HE WAS ATTEMPTING TO STOP THE VEHICLE WITH HIS FOOT ON THE BRAKE PEDAL. THE CONTACT STATED THAT THE PROBLEM OCCURRED AFTER HE LEARNED OF RECALL 10V017000 (VEHICLE SPEED CONTROL:ACCELERATOR PEDAL). THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO REFERRED HIM BACK TO THE DEALERSHIP. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Other or unspecified, Apr 5, 2010
S10 APPROPRIATE HANDLING RE REMOVAL OF THE EVENT RECORDER IN OWNER'S 2010 TOYOTA RAV-4. *KB THE CONSUMER STATED TOYOTA RESPONDED TO THE ATTORNEY GENERAL OFFICE BY WRITING IN A LETTER THAT THE EVENT DATA RECORDER WAS TIED IN WITH THE AIR BAGS AND COULD NOT BE REMOVED. *JB
Vehicle speed control, Apr 2, 2010
2010 TOYOTA RAV4. CONSUMER EXPRESSES DISCONTENT REGARDING THE TOYOTA SALES CENTER IN WHICH VEHICLE WAS PURCHASED FOR NOT DISCLOSING WHAT SHE ASSERTS AS A KNOWN DEFECT THAT CAN CAUSE UNINTENDED ACCELERATION. *TGW THE CONSUMER BELIEVED THE DEALERSHIP WAS FULLY AWARE OF THE SITUATION AS THE RECALL WAS ANNOUNCED THREE WEEKS AFTER SHE PURCHASED THE VEHICLE. *JB
Power train, Other or unspecified, Mar 31, 2010
TO WHOM CONCERN HI, MY NAME IS [XXX]. I HAVE A DISCONCERTING AND DISAPPOINTING STORY TO TELL ABOUT BUYING A NEW TOYOTA. MY FRIEND PURCHASED A 2010 TOYOTA RAV4 5-DOOR 4X2 SUV LTD ON 3/20/2010 AND ON 3/27/2010 THE VEHICLE FAILED. THE CAR HESITATED TO ADVANCE AND AFTER 2 OR 3 MORE TRIES DID NOT RESPONDED AT ALL. SO MY FRIEND CALLED THE DEALER TO HAVE THE DEALER PICK UP THE CAR. SHE WAS INTERESTED IN KNOWING WHAT WAS WRONG WITH HER NEW CAR. THE CAR WAS PICKED UP THE SAME DAY 3/27/2010. ON MARCH 29, SHE CALLED THE DEALER TO FIND OUT ABOUT HER NEW CAR?S PROBLEM, AND THE SALESMAN ([XXX] ) TOLD HER THEY DO NOT KNOW WHAT THE PROBLEM WAS, BUT [XXX] SAID, ?THE CAR NEEDS A NEW ENGINE?. SHE LOVES THE RAV4 AND WAS CONVINCED TO ASK FOR ANOTHER RAV4, SAME MODEL, SAME PRICE; JUST ANOTHER RAV4?? SOUNDS FAIR, SOUNDS EASY, FOR HER. NOW, MY FRIEND HAS NO CHOICE BUT TO ASK FOR NO LESS THAN HER MONEY BACK. HER EXPERIENCED HAS OPENED MY EYES TO THE WAY THAT THE TOYOTA DEALERSHIP TAKES ADVANTAGE OF THEIR CUSTOMERS. MORE PEOPLE WILL KNOW ABOUT THIS STORY AND I KNOW THAT IS ONLY ONE OF MANY STORIES YOU HEAR, BUT I HOPE YOU WILL LEARN A LESSON FROM THIS STORY. CUSTOMER SERVICE CAN EITHER HELP OR HINDER YOUR BUSINESS AND IN THIS CASE BAD CUSTOMER SERVICE TURNED AWAY A LOYAL TOYOTA CUSTOMER WHO WANTED NOTHING LESS BUT TO DRIVE HER BRAND NEW RAV4. MIKE CALVERT TOYOTA [XXX] BUSINESS DEVELOPMENT MANAGER 2333 SOUTH LOOP WEST HOUSTON TX 77054 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Mar 31, 2010
PROBLEM: ACCELERATOR STUCK IN 2010 TOYOTA RAV4 ON 3/31/10, WHILE AT LOW SPEED AND SLOWING FOR A STOP LIGHT, MY ACCELERATOR STUCK, IMPAIRING MY ABILITY TO STOP. I PRESSED FIRMLY ON THE BRAKE, THEN ENGINE CONTINUED TO RACE. WHILE CONTINUING TO PRESS THE BRAKE, I PUT THE CAR IN NEUTRAL, THEN INTO PARK. THE CAR STOPPED. I AM SURPRISED I DID NOT REAR END THE VEHICLE IN FRONT OF ME. I DROVE CAREFULLY TO THE ROCHESTER TOYOTA DEALERSHIP, JUST MINUTES AWAY. I SPOKE WITH THE SERVICE MANAGER. THIS VEHICLE IS ONE INVOLVED IN THE CURRENT TOYOTA RECALL. I HAD THE ACCELERATOR REPAIR MADE ON MARCH 5, 2010. I HAD NOT EXPERIENCED ANY ACCELERATOR PROBLEM BEFORE TODAY. I EXPLAINED TO THE MANAGER MY CONCERN THAT THE TRUE PROBLEM WITH UNCONTROLLED ACCELERATION HAS NOT BEEN IDENTIFIED, THUS MY PROBLEM OCCURRED DESPITE THE PRIOR REPLACEMENT OF MY PEDAL. I PHONE THE TOYOTA 800 NUMBER AN MADE A REPORT. NEITHER THE TOYOTA SERVICE MANAGER NOR THE PERSON AT THE 800 NUMBER COULD ASSURE ME THAT THESE INCIDENTS ARE BEING DOCUMENTED OR EVALUATED INDIVIDUALLY OR AS A GROUP. I FIND THIS VERY UNSETTLING, AND I'M CONCERNED FOR MY SAFETY AND THE SAFETY OF OTHERS IN AND AROUND TOYOTA VEHICLES.
Equipment, Electronic stability control (ESC), Mar 31, 2010
UNINTENDED ACCELERATION O F TOYOTA RAV4 WITH "FIXED" ACCELERATOR PEDAL WITHIN 50 MILES OF DRIVING: 0N COMING TO TRAFFIC STOP ENGINE REVVED UP TO AN AUDIBLE HIGH SPEED. TO PREVENT A COLLISION I APPLIED INTENSIVE PRESSURE TO BRAKE PEDAL WHILE SETTING HAND BRAKE. CAR STLILL SEEMED TO BE IN FORWARD ROLL MODE, SO I PUSHED GEAR SHIFT FROM DRIVE THRU NEUTRAL,REVERSE AND INTO PARK. ENGINE SPEED RETURNED TO NORMAL IDLE WITHOUT FURTHER INCIDENT. I THEN DROVE 40 SOME MILES TO RETURN HOME. ON 3/27 I TOOK CAR TO THE DEALER TO REPORT THAT THE ACCELERATOR PEDAL MODIFICATION WAS A FAILURE. I TOOK DELIVERY OF THIS NEW CAR ON 7/31/09. WITHIN ABOUT 300 DRIVING MILES OF ACCUMULATED MILEAGE, THE 1ST UNINTENDED ACCELERATION OCCURRED REQUIRED ADDED PRESSURE TO BRAKE PEDAL & USE OF HAND(EMERGENCY) BRAKE TO STOP CAR & END ABNORMAL ENGINE SPEED. GEAR SHIFT REMAINED IN DRIVE. I HAD 3 TO 4 SUCH INCIDENTS WITHIN APPROX. 2400 MILES COMPRISING 40-50 TRIPS, NONE LONGER THAN 100 MILES. MOST OF MY DRIVING IS HIGHWAY TYPE, WHICH DOES REQUIRE INTERMITTENT BUT INFREQUENT TRAFFIC STOPS. ABOUT 200 MILES OCCURRED IN CITY-TYPE CONDITIONS (FREQUENT TRAFFIC STOPS) WHICH WERE SPREAD OVER ABOUT 12 OF THE AFORESAID TRIPS. ALL THE UA SITUATIONS OCCURRED UNDER THE CITY-TYPE CONDITIONS. I MADE SEVERAL TRIPS TO THE DEALER TO REPORT THE INCIDENTS AND TO OBTAIN HELP. AFTER THE 1ST ONE THE SERVICE DEPARTMENT CHECKED THE CAR & FOUND NOTHING WITH THE CAR'S SAFE OPERABILITY. I TOOK THE CAR BACK FOR SERVICE AFTER THE INCIDENT WHICH WAS POST SAFETY RECALL PEDAL MODIFICATION. THE RESPONSE WAS THAT THIS WAS THE FIRST THAT THEY HAD HEARD OF A "FIX" FAILURE. TOYOTA APPEARS TO CLING TO THE STICKY FLOOR MAT OR SIMULTANEOUS PRESSURE TO ACCELERATOR AND BRAKE PEDALS.
Vehicle speed control, Mar 21, 2010
ON 1/28/10 AS I SLOWED FOR A TRAFFIC LIGHT THE RAV4 STARTED TO HIGHLY REV UP.( MY FOOT WAS ON THE BRAKE NOT ON THE ACCELERATOR) YET IT SOUNDED AS IF IT WAS GOING TO SPEED UP FOR NO REASON. IT DIDN'T ACTUALLY ACCELERATED. I WAS ABLE TO THROW THE GEAR INTO PARK AND IT STOPPED. THAT SAME DAY I BROUGHT IT TO THE DEALER AND THEY SAID THEY FIXED IT AS PER THE RECALL. ON 3/11/10 I WAS TALKING WITH SOMEONE WHO WAS OUTSIDE THE VEHICLE. I WAS AT A FULL STOP WITH MY FOOT ON THE BRAKE BUT STILL IN DRIVE. THE SAME HIGH REVVING AGAIN HAPPENED. I AGAIN THREW THE GEAR INTO PARK AND THE REVVING STOPPED. I BROUGHT THE VEHICLE BACK TO THE DEALER. THEY INSPECTED THE VEHICLE AND THEY HAD A TOYOTA FIELD TECH INSPECT THE VEHICLE. THEY FOUND NOTHING WRONG WITH THE PEDAL. I HAVE WITNESSES TO BOTH EVENTS. THERE IS SOME PROBLEM IF IT ISN'T THE PEDAL, IT IS SOMETHING ELSE. VEHICLES DON'T REV BY THEMSELVES. I REFUSE TO DRIVE THE VEHICLE AND I HAVE NOTIFIED TOYOTA. PLEASE ADVISE AND HELP ME I LIKE THE VEHICLE OTHERWISE. *TR