2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Steering, Mar 29, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE POWER STEERING WARNING LIGHT ILLUMINATED AFTER THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,291. UPDATED 06/14/16*LJ *TR
Steering, Mar 23, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL BEGAN TO SHAKE VILOENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING BOX WAS FAULTY AND THE STEERING COLUMN NEEDED TO BE REPLACED. IN 2014, THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Exterior lighting, Mar 22, 2016
THE 3RD BRAKE LIGHT ASSEMBLY HAS MELTED FROM THE HEAT OF THE BRAKE LIGHT BULBS. THE PLASTIC MELTS AND BREAKS THE LIGHT BULBS OUT OF THE SOCKETS.THIS WORRIES ME AS IT SEEMS LIKE A FIRE HAZARD AND I DON'T KNOW WHAT'S CAUSING IT.
Fuel/propulsion system, Mar 17, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, THERE WAS FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Steering, Mar 15, 2016
MY POWER STERING SENSOR LIGHT CAME ON AND HAD TO BE REPLACED THERE IS A RECALL ON THIS BUT NOT WITH MY VIN NUMBER I WANT TO KNOW WHY NOT WHEN I HAD THE SAME PROBLEM AS THE RECALL AND IT WAS FOR 2008-2011 ESCAPES
Other or unspecified, Mar 12, 2016
IN JULY 2015 AFTER LEAVING GOLF MILL FORD IN NILES, IL. FOR AN OIL CHANGE AND TIRE ROTATION I DROVE THROUGH SOME CONSTRUCTION MUD AND GOT HOME TO CLEAN THE MUD AND NOTICED RUST ABOVE THE TIRE ON MY PASSENGER REAR WHEEL WELL, WHERE I WOULD HAVE NEVER LOOKED OTHERWISE. I CALLED THE DEALER AND WENT BACK AND THEY PUT A CLAIM TO FORD. AFTER ONE MONTH FORD CALLED ME TO TELL ME THAT BECAUSE IT WAS PAST 5YRS THAT THEY COULDN'T DO ANYTHING. IT COULD HAVE BEEN THERE BEFORE 5 YEARS BECAUSE IT'S A PLACE WHERE MOST CAR OWNERS DON'T LOOK. AFTER RESEARCHING ON SOCIAL MEDIA I SEE THAT THERE ARE THOUSANDS OF FORD ESCAPE OWNERS WITH SIMILAR PROBLEM. THERE IS NO DOUBT IN MY MIND THAT FORD FAILED TO MAKE THESE VEHICLES PROPERLY AND THEY SHOULD DO A RECALL ON ALL THESE VEHICLES AND STAND BEHIND THEIR PRODUCT. I TAKE VERY GOOD CARE OF MY VEHICLES, WASHING AND DOING REGULAR MAINTENANCE AND IT IS ALSO GARAGE KEPT ALWAYS. I AM UTTERLY UPSET WITH FORD BECAUSE THEY ARE JUST IGNORING IT AND DON'T CARE. SOMETHING NEEDS TO BE DONE ABOUT THIS. THE CARS MADE IN RECENT YEARS SHOULD NEVER HAVE RUST IN THAT SHORT OF TIME. MY PREVIOUS VEHICLE WAS A 1997 FORD EXPLORER AND WAS 12 YEARS OLD AND THERE WAS NOT A SPECK OF RUST ON IT. PLEASE HELP ME AND OTHER OWNERS WITH THIS ISSUE !!!!!
Service brakes, Mar 5, 2016
UPON STARTING UP THE CAR, AND AFTER ACCELERATING, THE BRAKE LIGHTS AND ANTI SKID LIGHTS CAME ON AND THERE WAS A CHIME. UPON PRESSING ON THE BRAKES, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT BRAKE. LUCKILY I WAS ON A SIDE STREET BOTH TIMES AND HAD ROOM TO COAST TO A STOP WITHOUT HITTING ANYTHING. THIS HAPPENED TWICE IN THE SPAN OF THREE DAYS. UPON HAVING IT TOWED TO THE FORD DEALER, THEY STATED THE ABS MODULE HAD FAILED AND THEY REPLACED IT.
Electrical system, Mar 4, 2016
CALLED FORD MOTOR COMPANY CUSTOMER SERVICE TODAY REGARDING A USED 2010 FORD ESCAPE THAT WE BOUGHT (FROM A NISSAN DEALERSHIP) YESTERDAY. I RESEARCHED THE VEHICLE & LEARNED THAT IS A PROBLEM WITH THE "ELECTRONIC THROTTLE BODY" (ETB) IN THIS VEHICLE. I WAS ALSO TOLD BY THE FORD CSR THAT THERE A "REDESIGNED" ETB PART THAT IS USED TO REPLACE THE ORIGINAL PART THAT IS PRONE TO FAIL SUDDENLY. IT ALSO APPEARS THAT SUDDEN FAILURE OF THE ETB WHICH ACCORDING TO FORD IS PRONE TO FAIL COULD RESULT IN SUDDEN STALLING AND/OR REDUCED POWER TO THE CAR.... WHICH COULD PLACE THE DRIVE (MY 16YO SON, NEW DRIVER) IN A POTENTIALLY DANGEROUS AND/OR LIFE THREATENING SITUATION WHILE DRIVING. THE FORD CSR ACKNOWLEDGED THAT, AND EVEN AFTER HE REPORTEDLY DISCUSSED MY CONCERN WITH HIS "MANAGER", INFORMED ME THAT FORD WOULD ONLY REPLACE THE PART "...AFTER IT FAILS". THIS IS UNACCEPTABLE TO ME AS A CONSUMER & FATHER OF MY SON WHO WILL BE DRIVING THIS CAR. APPARENTLY, FORD IS WILLING TO "GAMBLE" ON MY SON'S (AND OTHERS ON THE ROAD) SAFETY & HEALTH. I CALLED OUR LOCAL FORD DEALERSHIP WHO INFORMED ME THE COST OF REPLACING THE (PRONE TO FAULT) ECB WITH THE "REDESIGNED" ETB WAS $386 (=$210 LABOR + $176 PART). IT IS ABSOLUTELY UNACCEPTABLE TO ME THAT FORD WILL NOT, UPON REQUEST OF A FORD ESCAPE OWNER, REPLACE AT FORD'S COST FORD'S ACKNOWLEDGED PRONE-TO-FAIL ETB WHICH CAN POTENTIALLY PUT MY SON'S LIFE AT RISK. THIS FAR EXCEEDS ABYSMAL CUSTOMER SERVICE... APPARENTLY FORD IS WILLING TO TAKE A "KNOWN RISK & GAMBLE" ON THE HEALTH & SAFETY OF THOSE WHO PURCHASE/DRIVE OF THEIR VEHICLES.
Engine, Fuel/propulsion system, Mar 3, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, AFTER FUELING THE VEHICLE, THE ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Steering, Feb 26, 2016
MY VEHICLE IS DISPLAYING THE ELECTRIC STEERING ASSIST FAILURE WARNING AND THE STEERING WHEEL IS SHUDDERING AT ALL SPEEDS. THE STEERING WHEEL ALSO PUSHES BACK AT TIMES. PROBLEM STARTED AT 115,000 MILES. I HAVE HAD EXTENSIVE COMMUNICATION WITH FMC AND THEY STEADFASTLY REFUSED TO ADMIT ANY LIABILITY. THEY SAY THAT THEY WILL NEVER FIX THIS ISSUE UNDER ANY CIRCUMSTANCES UNLESS THE FEDERAL GOVERNMENT FORCES THEM TO DO SO. THEY SUGGEST THAT I HAVE A DEALER FIX IT AT MY EXPENSE. THERE HAVE BEEN MANY REPORTS OF INSTANTANEOUS FAILURES RESULTING IN LOSS OF CONTROL. THIS IS AN INHERENT PROBLEM WITH ALL SECOND GENERATION ESCAPES. OVER 1 MILLION FORD VEHICLES HAVE THE FAULTY COMPONENTS. FORD IS STONEWALLING THE PROBLEM IN AN ATTEMPT TO AVOID THE MULTI BILLION DOLLAR TAB. YOU MUST ACT QUICKLY! MOST OF US DO NOT HAVE $1500 TO REPLACE THE ELECTRIC STEERING UNIT. MANY WILL CONTINUE TO DRIVE AND ENDANGER OTHERS IN RAPIDLY INCREASING NUMBERS. I CAN SEND MY COMMUNICATION WITH FMC.
Fuel/propulsion system, Feb 25, 2016
JUST TO LET EVERYONE KNOW, SOME PEOPLE HAVE BEEN COMPLAINING ABOUT FUELING ISSUES. CHECK THE VENT VALVE ATTACHED TO THE INTAKE MANIFOLD. I REPLACED ONE AND THE VEHICLE FUELS UP JUST GREAT. ALSO THE CHECK ENGINE LIGHT WENT OUT AFTER A FEW DAYS
Steering, Feb 23, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 20 MPH AND MAKING A TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS DRIVEN HOME AND PARKED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.
Steering, Feb 23, 2016
POWER STEERING STOPPED WORKING AS I DROVE. GOOGLED, LOTS OF PROBLEMS, BAD PART IN STEERING COLUMN, SOME RECALLED NOT THIS VIN. SHOULD BE.
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE POWER STEER SUDDENLY FAILED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING ASSIST SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT MENTIONED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 60,000. ......UPDATED 04/01/16 *BF *JS
Steering, Electrical system, Visibility, Vehicle speed control, Engine, Feb 9, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED WITHOUT WARNING. THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONING AND HEATING FUNCTION. YEARS BEFORE, THE DEALER REPLACED THE POWER STEERING CONTROL MODULE AND THE IC MODULE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR AND BLOWER MOTOR FAILED. THE CONTACT LATER EXPERIENCED AN EXTREMELY STRONG VIBRATION IN THE STEERING WHEEL AND THE POWER STEERING WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER REPLACED THE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,411.
Steering, Jan 27, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 70 MPH ON THE INTERSTATE, THE POWER STEERING FAILED WITHOUT WARNING. IN ORDER TO DRIVE THE VEHICLE AND FEEL SAFE, THE VEHICLE WAS DRIVEN HOME VIA BACK ROADS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SWITCH IN THE STEERING COLUMN AND THE POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,200.
Steering, Jan 25, 2016
INTERMITTENT POWER STEERING FAILURE. THIS FAILURE HAS HAPPENED FOUR TIMES IN THE PAST YEAR. THE POWER STEERING FAILED AT LOW AND MODERATE SPEEDS, ON CITY STREETS, WITHOUT WARNING. THIS ISSUE IS VERY DANGEROUS AND COULD EASILY CASE AN ACCIDENT. I HAVE CONTACTED CUSTOMER SERVICE AND HAVE BEEN REFERRED TO A LOCAL DEALER TO INVESTIGATE THE PROBLEM.
Steering, Jan 25, 2016
VEHICLE WAS TAKEN INTO FORD DEALERSHIP TO HAVE RECALL 14S05C PERFORMED (SEPT 2015). AT THAT TIME THERE WERE NO DIAGNOSTIC TROUBLE CODES SHOWING IN THE POWER STEERING CONTROL MODULE. IN JAN 2016 ON 3 SEPARATE OCCASIONS THE STEERING WHEEL SHOOK BACK AND FORTH AND A CHIME SOUNDED WHILE THE VEHICLE WAS IN GEAR AND STOPPED AT A STOP SIGN. NO LIGHT WAS LEFT TURNED ON ON THE DASHBOARD. I READ THE SERVICE CODES FROM THE POWER STEERING CONTROL MODULE AND CODE B2278 WAS PRESENT. UPON RETURNING TO THE DEALERSHIP I WAS INFORMED THAT FORD IS NOT RESPONSIBLE FOR REPLACING THE FAILING PART (THAT WOULD HAVE BEEN COVERED UNDER THE RECALL IF THE CODE WAS PRESENT WHEN I FIRST BROUGHT THE VEHICLE IN).
Suspension, Jan 10, 2016
UPON VEHICLE INSPECTION WITH CERTIFIED AUTO DEALER- THE VEHICLE HAS EXTREME CORROSION IN UNDER BODY PART - CONTROL ARMS - DANGEROUS SEPARATION. PER REVIEWING THE NHTSA RECORDS SEVERAL FORD VEHICLES HAVE BEEN REPAIRED IN APPROVED REGIONS DUE TO ACCIDENTS CAUSING DEATHS DUE TO SEPARATION OF CONTROL ARMS CORROSION. THE RECALL SHOULD BE EXTENDED TO ALL VEHICLES IN THE COLD WEATHER REGIONS AFFECTED FOR SAFETY!
Structure, Jan 9, 2016
ONE DAY CLOSED THE REAR HATCH GLASS AND THE HINGE HOLDING THE GLASS IN PLACE FELL APART DUE TO CORROSION. NOW THE WINDOW IS BARELY HANGING ON ONLY WITH THE HELP OF THE LATCH LOCKING IT IN PLACE. NOT A SUFFICIENT AMOUNT OF ANTI-CORROSIVE USED ON THE METAL TO PROTECT IT. NOW HAVE TO DRIVE AROUND WITH IT BARELY HANGING ON UNTIL THE REPLACES PARTS I ORDERED COME IN BECAUSE THEY COULD ONLY BE FOUND ON THE INTERNET. ALSO TOO THE WEATHERSTRIPPING AROUND THE WINDOW IS NOT PLUSH ENOUGH I THINK TO PROTECT THE INSIDE FROM WATER DAMAGE WHICH ALSO LEAD TO THE WHOLE LIFTGATE FAILING TO OPEN ANYMORE. I FEEL FORD SHOULD TAKE RESPONSIBILITY FOR THE POOR CRAFTSMANSHIP THEY DID WHEN FIRST BUILDING THE CAR. AND I KNOW I'M NOT THE ONLY ONE WITH THIS PROBLEM BUT I'M SURE OTHERS FAIL TO REPORT IT TO THE PROPER AGENCY.
Electrical system, Structure, Jan 6, 2016
FROM THE TIME WE FIRST BOUGHT THE ESCAPE (NEW) THE BATTERY LIGHT HAS CAME ON AT RANDOM TIMES. WE HAVE TAKEN IN AND DEALER SAID THERE IS NOT AN ELECTRICAL PROBLEM. WHEN WE DRIVE THE CAR AND HAVE THE HEAT OR AIR ON IT WILL RANDOMLY TURN OFF AND THEN A MINUTE LATER COME BACK ON FULL BLAST. I ALSO HAVE RUST UNDER WHEEL WELLS THAT FORD SAID THEY WOULD NOT COVER BECAUSE IT DID NOT PREFERATE THE BODY BUT IS CLEARLY CREEPING UP THE UOUSIDE OF THE REAR QUARTER PANEL AS WELL. I HAVE SEEN THIS ON MANY OF THE SAME YEAR ESCAPES. WHEN I PUSHED FOR RESULTS THEY OPENED AN INVESTIGATION THEN CAME BACK AND SAID THEY WOULD SPLIT THE COST WITH ME WHICH I BELIEVE SHOULD BE FULLY COVERED SINCE IT WAS STILL UNDER THE 5 YEAR UNLIMITED MILEAGE BODY COVERAGE. ALSO, MY WIFE WAS DRIVING THE VEHICLE LAST WEEK AND IT RANDOMLY STALLED ON HER CAUSING HER TO PULL OFF THE ROAD. SAFETY IS BECOMING A CONCERN. NOT PLEASED WITH RESULTS GIVEN.
Visibility, Jan 5, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHEN THE LIFTGATE DOOR WAS CLOSED, THE REAR WINDOW SUDDENLY SHATTERED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,500.
Steering, Jan 4, 2016
I WAS MAKING A LONG DISTANCE ROAD TRIP AND BEGAN TO NOTICE SUBTLE VIBRATIONS IN THE STEERING WHEEL. THE VIBRATIONS BEGAN TO INCREASE IN INTENSITY OVER TIME, MOST NOTICEABLY WHEN THE CAR WAS AT IDLE. AT ONE POINT THE VIBRATIONS WERE VERY INTENSE DURING IDLE. AFTER A REST STOP I TURNED THE CAR ON AND TRIED TO TURN THE STEERING WHEEL BUT HAD MUCH DIFFICULTY. THE ELECTRONIC POWER STEERING ASSIST WAS NOT FUNCTIONING. I HAD PREVIOUSLY BROUGHT MY ESCAPE TO A FORD DEALERSHIP FOR RECALL #14S05 WHERE THEY UPDATED THE PSCM TO ADDRESS THE ISSUE I WAS EXPERIENCING NOW. THE TORQUE SENSOR HAS FAILED CAUSING THE EPAS TO SHUT OFF EVEN AFTER MY CAR WAS SUPPOSEDLY FIXED A YEAR PRIOR. FORD HAS FAILED TO ADDRESS THE ISSUE FULLY AND THE WORK DONE TO CORRECT RECALL #14S05 IS INSUFFICIENT.
Power train, Jan 1, 2016
WHILE ACCELERATING, CLUNKING NOISES HEARD IN THE TRANSMISSION. WHEN AT 80 KILOMETERS AN HOUR, SPEED WAS SUDDENLY REDUCED TO APPROXIMATELY 30 KPH.. CAUSING A SUDDEN DECELERATION ALMOST CAUSED ME TO BE REAR ENDED BY ANOTHER VEHICLE. ACCORDING TO FORD, THIS IS A KNOWN PROBLEM IN THE VEHICLE.. IT COST ME OVER $1000. TO REPLACE THE PCM.. THIS IS A DIRECT SAFETY ISSUE.. I COULD HAVE BEEN KILLED BECAUSE OF A FAULTY PART. THE MECHANIC AT THE FORD DEALER INFORMED ME THE PROBLEM EXISTS BECAUSE THE PCM IS PLACED IN THE MAIN ENGINE COMPARTMENT AND IN A COLD AND DAMP ENVIRONMENT, FAILS REGULARLY. THEY REPLACE THESE PCM'S WEEKLY.. SO IT IS NOT JUST A PROBLEM FOR ME, IT IS A MONEY MAKER FOR FORD. THIS NEEDS TO BE CLASSIFIED AS A RECALL ISSUE AND REPAIRED..
Power train, Jan 1, 2016
VEHICLE EXPERIENCES TOTAL LOSS OF POWER IN A RANDOM PATTERN, 2-5 TIMES A WEEK UNDER VARIOUS CONDITIONS INCLUDING HIGHWAY SPEEDS, CLIMBING SLIGHT INCLINES, OVER BUMPS..ETC. RECOVER CAN TAKE A MINUTE TO HOURS. BASICALLY YOU CAN BE ON THE FREEWAY AND LOOSE ENGINE POWER FOR FORWARD MOTION, WHICH IS DANGEROUS. ALL FORD RECOMMENDED SOFTWARE AND THROTTLE BODY CHANGES HAVE BEEN INSTITUTED. DEALERS DON'T SEEM TO BE CAPABLE OR INTERESTED TO RESOLVE ISSUE