2010 Ford Escape

Problems, recalls and owner-reported issues

Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.

Complaints by model year
  1. 2,129

Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.

Primary concernVehicle speed control566 reports · 27% of complaints
Owner complaints2,129Filed with NHTSA
Recall relationship5 safety recallsNHTSA campaign records

What owners report most often

  1. Vehicle speed control566
  2. Power train513
  3. Engine505
  4. Fuel/propulsion system445
  5. Steering441
  6. Electrical system218
  7. Other or unspecified95
  8. Structure86

Recalls and investigations

  1. Fuel system, gasoline, delivery, fuel pumpOct 26, 2016

    Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.

    A fuel leak in the presence of an ignition source increases the risk of a fire.

    Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.

    Campaign 16V777000 on NHTSA.gov

  2. Suspension, front, wheel bearingJun 3, 2015

    The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.

    Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.

    Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.

    Campaign 15E045000 on NHTSA.gov

  3. Steering, electric power assist systemMay 29, 2014

    Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

    If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

    Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.

    Campaign 14V284000 on NHTSA.gov

  4. EquipmentSep 3, 2010

    MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.

    AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.

    MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.

    Campaign 10E043000 on NHTSA.gov

  5. Power train, automatic transmissionMay 24, 2010

    FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".

    A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.

    FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.

    Campaign 10V222000 on NHTSA.gov

Representative owner complaints

2,129 reports, newest first.

  1. Electrical system, Other or unspecified, Engine, Dec 28, 2015

    I HAD TURNED OFF THE HIGHWAY AND WAS TRAVELING DOWN A BUSY ROAD WHEN MY CAR COMPLETELY STOPPED WITHOUT WARNING. LUCKILY, I WAS IN THE RIGHT LANE AND ON A BIT OF A DOWNWARD SLOPE AND WAS ABLE TO STEER THE "DEAD" CAR OFF THE ROAD. I TURNED OFF THE ENGINE AND WAITED A MINUTE. I TURNED ON THE CAR AND IT STARTED AGAIN. I AM CONCERNED AS I DO A LOT OF HIGHWAY DRIVING AND IF MY CAR SUDDENLY STOPS LIKE THAT AGAIN, THERE COULD BE DIRE CONSEQUENCES. THE EARLIEST A DEALER CAN LOOK AT MY CAR IS JANUARY 8TH. MY LOCAL DEALER - JANUARY 14TH. TODAY IS DECEMBER 28TH. AFTER READING SOME OF THESE REPORTS, I AM AFRAID TO DRIVE IT. MEANWHILE, I NEED TO RENT A CAR, UNTIL SOMEONE AT A FORD DEALER IS ABLE TO LOOK AT IT THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. HOWEVER, AFTER PREVIOUSLY HAVING THE CAR TOWED TO A DEALERSHIP - I THOUGHT THE PROBLEM WAS RESOLVED.

  2. Structure, Dec 20, 2015

    WHEN CLOSING THE BACK HATCH OF MY 2010 ESCAPE, THE BACK WINDOW EXPLODED.

  3. Service brakes, Dec 17, 2015

    TL* THE CONTACT OWNS A 2010 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE BRAKE LIGHT ILLUMINATED AND THE BRAKE PEDAL FAILED TO RESPOND SEVERAL TIMES. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR SEVERAL REPAIRS AND THE CONDITION CONTINUED WITH THE BRAKE PEDAL FAILING TO RESPOND WHEN APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE CONDITION WAS COMMON AND THAT THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

  4. Steering, Dec 15, 2015

    FORD ONLY PUT A ALARM ON DURING RECALL TAKEN BACK 2 MONTHS LATER TO BE TOLD WOULD NOT COVER COST OF ECM SENSOR WHICH COST $500.00. THIS IS A SAFETY ISSUE THAT FORD WILL NOT COVER. THEY FOUND A WAY AROUND REPLACING IT WITH A ALARM. HOW ARE YOU ABLE TO SAFELY STEER THE VEHICLE GOING 55 WHEN THE ALARM GOES OFF THE SIDE OF THE RODE. THIS IS VERY DAUGEROUS. IT WENT OUT TWICE ON ME. THIS NEEDS TO BE LOOKED IN TO IMMEDIATELY.

  5. Steering, Electrical system, Dec 14, 2015

    I HAD BEEN DRIVING, THEN MADE A BRIEF STOP. WHEN I STARTED MY CAR AND PUT IN "DRIVE" TO BEGIN DRIVING, MY POWER STEERING WAS OUT. IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL. LUCKILY I WAS ONLY ABOUT 1.5 MILES AWAY. I MANAGED TO GET HOME BUT HAD THE CAR TOWED TO NORTHGATE FORD IN CINCINNATI, OH THE NEXT MORNING. AFTER 3 DAYS AT THE DEALERSHIP, THEY CALLED TO SAY THERE WAS NOTHING WRONG WITH IT. I KNOW THAT OTHER FORD ESCAPES HAVE BEEN RECALLED FOR THE POWER STEERING GOING OUT, BUT CHECKED MY VIN AND MINE WAS NOT INVOLVED......YET! TWO MONTHS LATER, I TOOK THE CAR IN FOR CONTINUING DIFFICULTY WITH STARTING (NOTHING WOULD HAPPEN FOR ABOUT 10 TURNS OF THE KEY, THEN IMMEDIATELY WOULD START) AND INABILITY TO UNLOCK/LOCK CAR WITH FOB DESPITE CHANGING BATTERY. THEY HAD TO REPLACE THE IGNITION LOCK CYLINDER, CYLINDER MODULE AND BOLT. SUDDENLY THE CAR BOTH STARTED RIGHT AWAY AND THE REMOTE KEY FOB WORKED AS WELL.

  6. Engine, Dec 14, 2015

    THERE IS A POSSABLE THROTTLE BODY PROBLEM ON MY VEHICLE ( I WAS SENT A EXTENDED WARRANTY) THE DEALER SAYS THE ENGINE MAY JUST QUIT AT ANY TIME WITH LOSS OF ALL POWER THATS DANGEROUS! THE DEALER SAYS I MUST DRIVE IT UNTIL IT FAILS (FORD WANTS TO SAVE MONEY)YOU CAN GET KILLED DRIVING THE TURNPIKE WITH THIS PROBLEM.

  7. Steering, Dec 7, 2015

    THE POWER STEERING FAILS CONSTANTLY, LOOKED UP AND FOUND PLENTY OF RECALL INFORMATION ON IT. TAKE IT TO DEALERASE AND THEY SAY NO RECALL, ALTHOUGH IT MATCHES EVERYTHING IN THE RECALL I'M CURRENTLY LOOKING AT ON THIS WEBSITE. THEY REFUSE TO DO ANYTHING ABOUT IT. CALLED THEIR CORPORATE OFFICE AND WAS GIVEN THE SAME INFO.

  8. Steering, Electrical system, Dec 2, 2015

    TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 55 MPH, THE STEERING WHEEL SHOOK AND BECAME DIFFICULT TO STEER. THE POWER STEERING FAULT WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND SHUT OFF. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING ASSIST MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.

  9. Visibility/wiper, Dec 2, 2015

    TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE POWER WINDOWS RELEASED INDEPENDENTLY DUE TO FAULTY SPRINGS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE BOTH POWER WINDOW REGULATORS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

  10. Steering, Dec 1, 2015

    TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), THE EPS WARNING LIGHT ILLUMINATED. IN ADDITION TWO WEEKS LATER, THE STEERING WHEEL VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO DETER THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

  11. Power train, Nov 27, 2015

    WHILE IN MOTION AT HIGHWAY SPEEDS THE CAR JOLTED AND THE ENGINE PROVIDED NO POWER THE THE WHEELS AND THE WRENCH LIGHT ILLUMINATED. AFTER A SMALL AMOUNT OF TIME THE CAR JOLTED AGAIN AND POWER WAS RESTORED TO THE WHEELS. WHEN CAR FINALLY STOPPED AND TURNED OFF AND BACK ON AGAIN REVERSE WOULD NOT WORK. AFTER TAKING THE CAR IN TO A FORD SERVICE STATION, THE TRANSMISSION WAS FOUND TO BE STUCK IN FIFTH GEAR AND CHUNKS OF THE TRANSMISSION WERE FOUND INSIDE OF THE TRANSMISSION FLUID WHICH RESULTED IN THE NEED FOR A NEW TRANSMISSION..

  12. Steering, Nov 20, 2015

    TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING LESS THAN 10 MPH, THERE WAS A POWER STEERING FAILURE AND SUDDEN LOSS OF POWER. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD BY APPLYING FORCE TO THE STEERING WHEEL. THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS TURNED OFF AND LATER RESTARTED, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 34,500. UPDATED 01/12/16*LJ UPDATED 02/01/16.*JB; UPDATED 04/25/18*JB *TR

  13. Seats, Nov 16, 2015, crash

    ESCAPE WAS IMPACTED FROM BEHIND BY A 2012 FORD F150 AT THAT WAS GOING APPROXIMATELY 35 MPH. AS THE FORCE OF THE IMPACT PUSHED ME (THE DRIVER) BACK INTO THE DRIVER SEAT THE SEAT BROKE.

  14. Structure, Nov 10, 2015

    RIGHT REAR WINDOW SUDDENLY DROPPED DOWN AND DOES NOT WORK. WE WERE TOLD THAT THE "CABLE BURNED OUT." A FEW MONTHS LATER THE FRONT PASSENGER WINDOW, DID THE EXACT SAME THING. VEHICLE WAS PARKED BOTH TIMES. STATIONARY.

  15. Steering, Nov 10, 2015

    POWER STEERIN ASSIST FAULT WARNING CAME ON WHILE DRIVING ON HIGHWAY. I PULLED OVER TO SEE WHAT THAT MENT IN MY VEHICLE MANUAL. WHEN I STARTED THE CAR BACK UP I COULD NOT MANAGE TO TURN THE STEERING WHEEL TO CONTINUE TO DRIVE AND HAD THE CAR TOWED. THERE IS A RECALL FOR THIS EXACT PROBLEM,(STEERING TORQUE SENSOR), YET FORD MOTOR COMPANY WILL NOT HONOR IT WITH MY CAR, SINCE IT IS NOT LISTED ON THE RECALL LIST.

  16. Steering, Nov 9, 2015

    TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST STEERING POWER AND THE POWER ASSIST FAILURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER TO A PARKING LOT AND CALLED A LOCAL DEALER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE POWER STEERING ANGLE SENSOR WAS REPLACED. A FEW DAYS LATER, THE CONTACT NOTICED THAT THE STEERING WHEEL FELT WEIRD AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,415.

  17. Vehicle speed control, Engine, Fuel/propulsion system, Nov 2, 2015

    THE VEHILCLE WENT INTO A MODE WHERE IT WAS ABLE TO KEEP THROTTLING AND WAS ABOUT TO STALL. IT WOULD THROTTLE UP AND DOWN ON ITS OWN WHILE MOVING. POWERING OFF THE VEHICLE CORRECTED THE ISSUE FOR THE TIME BEING.

  18. Vehicle speed control, Nov 1, 2015

    WHILE DRIVING MY WIFE'S 2010 FORD ESCAPE IN ON I40 IN HEAVY TRAFFIC THE VEHICLE LOST ACCELERATION AND THE "WRENCH" CHECK ENGINE LIGHT ILLUMINATED. EVERYTHING ELSE WITH THE VEHICLE SEEMED TO BE FUNCTIONING OK HOWEVER I COULD NOT ACCELERATE OR MAINTAIN THE SPEED AT WHICH I HAD BEEN TRAVELING. THIS WAS DURING RUSH HOUR TRAFFIC ON 10/29/15 WITH MY WIFE AND A COWORKER IN THE VEHICLE. I SHUT THE VEHICLE OFF AND RESTARTED IT HOWEVER THE PROBLEM PERSISTED THE VEHICLE WOULD NOT MOVE FORWARD, UNTIL 20 OR SO MINUTES LATER. I DROVE THE REST OF THE WAY HOME AND HAD THE ENGINE ERROR CODES READ CODE P2112 THROTTLE BODY ACTUATOR SYSTEMS CLOSED SHUT ERROR APPEARED. THIS HAPPENED WITHOUT WARNING ON A MAJOR HIGHWAY IN HEAVY TRAFFIC MY WIFE COWORKER AND SELF COULD HAVE BEEN KILLED.

  19. Structure, Oct 29, 2015

    THE TAIL GATE AND REAR PASSENGER DOOR HAVE EXTENSIVE RUST. THE TAIL GATE HAS RUSTED TO THE POINT WHERE IT CANNOT BE REPAIRED ACCORDING TO THE LOCAL FORD BODY SHOP.

  20. Engine, Oct 23, 2015

    WHEN I PUT GAS IN CAR IT IS DIFFICULT TO START, AFTER STARTING IT SHUT OFF WHILE DRIVING.

  21. Electrical system, Oct 19, 2015

    TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE PARKED, THE IGNITION WAS DIFFICULT TO TURN AND ONCE IT WAS STARTED THE IGNITION REMAINED STUCK IN THE START POSITION CAUSING THE STARTER TO REMAIN ENGAGED. THE CONTACT STATED THAT HE WOULD HAVE TO HIT THE IGNITION FOR IT TO COME OUT OF THE STARTING POSITION. THE VEHICLE WOULD NOT START ON SEVERAL OCCASIONS. WHILE DRIVING AT 30 MPH, THE VEHICLE STARTED TO EXPERIENCE A LOSS OF POWER AS IF IT WOULD STALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT PROVIDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.

  22. Power train, Engine, Oct 16, 2015

    VEHICLE ACTS AS IF IT IS GOING TO STALL BUT THEM JUMPS FORWARD. BOTH THE CHECK ENGINE LIGHT AND THE SERVICE WRENCH WENT ON. TOOK IT TO DEALER AND THEY TOLD ME IT WAS CODE P2119, THROTTLE ACTUATOR CONTROL AND THROTTLE BODY RANGE/PERFORMANCE. DEALERSHIP STATED THAT I DIDN'T NEED TO GET IT FIXED RIGHT AWAY. SEEMS A LITTLE DANGEROUS TO ME.

  23. Power train, Oct 8, 2015

    TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE POWER TRAIN WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE DID RESTART AFTER THE INITIAL ATTEMPT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

  24. Vehicle speed control, Engine, Oct 4, 2015

    MY CAR SOMETIMES SUDDENLY JUST LOSING POWER. I COULD GET KILLED ON THE FREEWAY. FROM RESEARCHING A BIT I SEE IT HAS SOMETHING TO DO WITH THE THROTTLE BODY CONTROL. THIS HAS HAPPENED TWO TIME IN THE LAST TWO WEEKS. ONCE AS WE GET GETTING READY TO GET ON THE FREEWAY AND THE SECOND TIME AS WE WERE CROSSING A BUSY INTERSECTION, LUCKILY WE WERE ABLE TO GET ACROSS THE ROAD WITHOUT GETTING HIT. I AM AFRAID I HAVE BOUGHT AN UNSAFE CAR.

  25. Steering, Sep 29, 2015

    I HAD THE RECALL 14S05C DONE IN FEBRUARY TO "FIX" THE POTENTIAL ELECTRIC POWER STEERING PROBLEM BY REPROGRAMMING THE PSCM AND IPC MODULES. NOW IN SEPTEMBER I STARTED MY CAR AND THE STEERING JUST STOPPED WORKING. TOWED IT TO THE DEALER AND THEY SAID THE STEERING COLUMN AND POWER STEERING NEEDS TO BE REPLACED FOR A COST OF $1,350. I SURE HOPE FORD WILL PAY FOR THIS. I MEAN, WHAT'S THE POINT OF A RECALL SERVICE IF IT DOESN'T FIX THE PROBLEM.