2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Power train, Jul 12, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE VIOLENTLY JERKED WHILE DRIVING AT ALL SPEEDS AND WHILE REVERSING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON THREE OCCASIONS AND THEY WERE UNABLE TO FIGURE OUT HOW TO REPAIR THE FAILURE. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNAVAILABLE.
Vehicle speed control, Jul 3, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING, THE WRENCH SYMBOL WARNING LIGHT ILLUMINATED. THE CONTACT LOST CONTROL OF THE VEHICLE AND ALTHOUGH THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STOPPED AND TURNED THE VEHICLE OFF, RESTARTED AND THE FAILURE WAS RESOLVED MOMENTARILY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO DEALER WHERE THE FAILURE WAS LOCATED AT THE ELECTRONIC THROTTLE CONTROL. THE VEHICLE WAS REPAIRED BY REPLACING THE THROTTLE BODY AND RELAY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CLAIM WAS FILED. THE CURRENT MILEAGE WAS 42,000. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Power train, Engine, Jul 1, 2012
DRIVER WAS ACCELERATING AT 35 MPH AND 2010 FORD ESCAPE ENGINE BECAME NON-RESPONSIVE. ATTEMPTS TO PRESS THE ACCELERATOR WERE UNPRODUCTIVE. POWERTRAIN LIGHT CAME ON. VEHICLE COASTED TO SHOULDER OF ROAD AND WAS TURNED OFF AND RESTARTED. POWERTRAIN LIGHT WENT OUT UPON RESTARTING. VEHICLE INSPECTION AT FORD DEALER REVEALED NO PROBLEMS. THREE DAYS ALTER, SAME INCIDENT HAPPENED WITH A DIFFERENT DRIVER. THE EXPERIENCE WAS DESCRIBED AS THE GAS PEDAL BEING DISENGAGED FROM THE ENGINE. *TR
Power train, Jun 28, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A POPPING SOUND IN THE TRANSMISSION WHENEVER HE WOULD SHIFT GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THEY WERE NOT LIABLE. THE FAILURE MILEAGE WAS 57,000 AND THE CURRENT MILEAGE WAS 117,000.
Power train, Other or unspecified, Engine, Jun 22, 2012
I WAS GOING APPROX. 30 - 35 MPH AND MY CAR STARTED JERKING AND SPUTTERING AS IF IT WERE OUT OF GAS THEN JUST DIED IN THE MIDDLE OF AN INTERSECTION. MY HUSBAND HAD TO PUSH ME ACROSS THREE LANES OF TRAFFIC TO A STATION WHERE WE BOUGHT GAS. THE CAR STARTED RIGHT UP SO WE WENT CONTINUED ON WITH OUR BUSINESS. WE GOT ON THE INTERSTATE AND WAS GOING ABOUT 65 MPH AND THE SAME THING HAPPENED. I GOT IT ON THE SHOULDER AND IT DIED AGAIN SO WE CALLED THE EXTENDED WARRANTY CO. (WHICH CHARGED ME AN ADDITIONAL $200 DEDUCTIBLE ON TOP OF THE COST OF THE WARRANTY) AND THEY HAD IT TOWED TO THE NEAREST FORD DEALERSHIP WHICH WAS ON THE OTHER SIDE OF THE INTERSTATE. MY SISTER HAS THE SAME CAR (ONLY A YEAR NEWER) AND THE EXACT SAME THING HAPPENED TO HER WHILE SHE WAS ON VACATION IN INDIANA. IN RESEARCHING THE INCIDENT WE DISCOVERED THIS IS A VERY COMMON PROBLEM IN THE ESCAPE. THE MECHANIC AT THE FORD DEALERSHIP WHERE SHE HAD HER CAR TOWED TO MADE THE STATEMENT THAT HE HAS BEEN WAITING FOR TWO YEARS FOR A RECALL ON THIS PART. IF THIS IS A COMMON ISSUE THEN WHY HASN'T FORD ISSUED A RECALL (RECALL EVEN A FORD MECHANIC IS WAITING FOR)? IN RESEARCHING WE ALSO DISCOVERED ANOTHER ISSUED WITH THE BACK WINDOW EXPLODING. I DO NOT FEE SAFE DRIVNG MY ESCAPE (WHICH I ABSOLUTELY LOVE). I AM READY TO TRADE IT IN <SIGH>. OH, AND THE MECHANIC ALSO SAID THE PART HE REPLACED WAS THE EXACT SAME PART AS THE ONE THAT WAS ORIGINALLY IN THE CAR. WHEN ASKED WHAT IS TO KEEP THIS FROM HAPPENING AGAIN AND HE SAID "NOTHING BECAUSE IT IS THE SAME PART". SO, THEY TOOK A DEFAULTED PART OUT AND REPLACED IT WITH ANOTHER DEFAULTED PART. I WOULD JUST LIKE TO KNOW WHY A RECALL HASN'T BEEN ISSUED ON THIS PART. THANKS FOR YOUR TIME. *TT
Power train, Jun 19, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHEN SHIFTING INTO DRIVE, THE VEHICLE WOULD JERK ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE SENSORS AND TRANSMISSION WOULD NEED REPROGRAMMING. THE VEHICLE WAS REPAIRED BUT THE VEHICLE WOULD SHIFT EXTREMELY HARD AND WOULD NOT ACCELERATE AFTER THE REPAIRS. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE THE DEALER REPROGRAMMED THE SENSORS AND TRANSMISSION AGAIN, BUT TO NO AVAIL. THE MANUFACTURER WAS CONTACTED AND STATED THERE WAS NOTHING THEY COULD DO TO ASSIST. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 35,151.
Engine, Jun 19, 2012
I HAD JUST ENTERED THE INTERSTATE AND WAS ACCELERATING UP TO SPEED. SUDDENLY THERE WAS NO POWER, A LIGHT ON THE DASH CAME ON AND THERE WAS A SIGNAL. I PULLED OFF TO THE SIDE OF THE INTERSTATE AND WAITED ABOUT 30 SECONDS. THE VEHICLE RESTARTED AND I WENT ON WITH MY BUSINESS. LATER THAT DAY THE SAME THING HAPPEND AT A STOP LIGHT. WHEN I GOT HOME I CONTACTED THE LOCAL FORD DEALER. THEY SAID IT WAS THE THROTTLE BODY AND IT WAS OUT OF SPECIFICATIONS BY 8 OR 9 PERCENT. THEY ALSO STATED IT WAS NOT COVERED BY THE WARRENTY. I TOLD THEM IT WAS A CPO VEHICLE THAT I HAD PURCHASED 3 DAYS BEFORE. I PAID THE BILL AND MY DEALER REIMBURSED ME THE $100 DEDUCTABLE DUE TO THE FIRST DEALER FILING THE PAPERWORK INCORRECTLY. I HAVE HAD NO PROBLEMS WITH IT SINCE AND IT NOW HAS 48,000 MILES ON IT. *JS
Steering, Jun 18, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH IN REVERSE, THE STEERING WHEEL UNEXPECTEDLY SEIZED WITHOUT WARNING. THE STEERING WHEEL WAS MANEUVERED NUMEROUS TIMES AND THEN EVENTUALLY RELEASED. THE VEHICLE WAS CURRENTLY BEING DIAGNOSED BY AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE STEERING COLUMN WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Vehicle speed control, Jun 14, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED AND LOCATED THE FAILURE AS A DEFECTIVE THROTTLE BODY ASSEMBLY COVER. THE FAILURE RECURRED APPROXIMATELY TWENTY-FIVE TIMES. THE DEALER MADE AN UPDATE TO THE VEHICLE'S COMPUTER SOFTWARE AND THE FAILURE SEEMED TO BE RESOLVED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CURRENT MILEAGE WAS 41,438 AND THE FAILURE MILEAGE WAS 38,000.
Power train, Vehicle speed control, Jun 6, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 40-50 MPH WHEN THE VEHICLE LOST ACCELERATION. THE VEHICLE THEN IDLED AND WOULD NOT ACCELERATE OVER 15 MPH. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS APPROXIMATELY 2,800 UPDATED 7/9/12 *CN THE DEALER DETERMINED THE PROBLEM WAS A FAULTY ELECTRONIC THROTTLE BODY. UPDATED 07/10/12
Power train, Vehicle speed control, May 14, 2012
I TOOK MY 2010 FORD ESCAPE 4 CYLINDER AUTOMATIC TRANSMISSION 2WD VEHICLE IN DUE TO THE NHTSA RECALL NOTICE FOR THE TRANSMISSION. EVEN BEFORE I GOT THE RECALL NOTICE I NOTICED THAT 1 TIME OUT OF 10 WHEN I ENGAGED MY CAR FROM PARK TO DRIVE THAT THE CAR WOULD SHAKE VIOLENTLY ( LIKE, SOMEONE JUST HIT MY CAR WITH THEIR CAR ). IN ADDITION, OFTEN, I WOULD NOTICE THAT THE VEHICLE WOULD NOT SWITCH GEARS IN A CLEAN AND PROPER FASHION. SO, WHEN I GOT THE RECALL NOTICE, I THOUGHT THIS WILL BE FIXED. AFTER GETTING THE CAR BACK FROM THE FORD DEALERSHIP AND THEM SAYING NOTHING WAS WRONG WITH THE VEHICLE AND THE MY CAR WAS NOT EFFECTED BY THE RECALL, I STILL HAD THESE SAME ISSUES ALL THE WHILE. WELL, ON MAY 8, I WAS DRIVING HOME AND THE "WRENCH" LIGHT (POWERTRAIN FAULT INDICATED/DETECTED ! ) CAME ON THE DISPLAY/INSTRUMENT PANEL. IN ADDITION, I NOTICED THAT THE TRANSMISSION WAS ALSO NOT RUNNING THAT WELL. I TOOK IT INTO THE DEALERSHIP AND DROPPED IT OFF RIGHT AWAY THAT NIGHT. IT HAS BEEN 5 DAYS AND THE WORK IS STILL NOT DONE. MY SERVICE ADVISOR TELLS ME THAT IT IS THE VALVE BODY THAT NEEDS TO BE REPLACED. HE SAID PERHAPS ON WEDNESDAY IT WILL BE DONE. *JS
Vehicle speed control, May 8, 2012
I WAS DRIVING ON THE INTERSTATE AT ABOUT 80 MPH AND SUDDENLY MY CAR JERKED, AND LOST ALL CONTROL OF ACCELERATION. MY CAR WENT FROM 80-15 IN JUST A MATTER OF SECONDS. NO MATTER HOW HARD I PRESSED THE GAS, I COULD NOT ACCELERATE. THANKFULLY I WAS IN THE FAST LANE AND WAS ABLE TO COAST TO THE SHOULDER. THE CHECK ENGINE LIGHT WAS ON. I TURNED MY CAR OFF AND A FEW MINUTES LATER I WAS ABLE TO DRIVE IT AGAIN. VERY SCARY. MY CAR IS AT THE SHOP NOW AND AS OF YESTERDAY THEY HAVEN'T FOUND A PROBLEM. I HAVE RESEARCHED IT AND TOLD THEM IT SOUNDS LIKE THE THROTTLE BODY IS BAD. THERE HAVE BEEN NUMEROUS OF COMPLAINTS. THIS IS EXTREMELY DANGEROUS AND FORD SHOULD HAVE A RECALL IMMEDIATELY. IT'S A SHAME I'M TERRIFIED OF DRIVING MY TWO YEAR OLD AROUND IN MY TWO YEAR OLD CAR. *TR
Structure, Apr 22, 2012
THE LIFT GATE ON THIS VEHICLE HAS STARTED TO RUST AT THE LOWER SEAM. RUST IS OCCURRING FROM BETWEEN THE PANELS OF THE SEAM. PAINT BUBBLING UP FROM UNDERNEATH. JUST 2 YEARS OLD. *TR
Engine and engine cooling, Apr 14, 2012
WHILE DRIVING DOWN THE ROAD THE ESCAPE JUST SHUT OFF WITHOUT WARNING. I PUT IT IN PARK AND IT STARTED AGAIN. I TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIND A REASON. IT HAPPENED AGAIN ON THE 8TH OF APRIL WHEN DRIVING TO WORK I JUST GOT OFF THE HIGHWAY TO AN EXIT RAMP AND IT SHUT OFF AGAIN. I PUT IT IN PARK AND IT STARTED BACK UP AND SHUT OFF AGAIN JUST OVER A MILE DOWN THE ROAD. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY CAN'T FIND ANYTHING WRONG WITH THE ESCAPE. *TR
Engine and engine cooling, Mar 31, 2012
WHILE MAKE A MOVING LEFT HAND TURN... ENGINE STOPPED RUNNING. AS I CAME OUT OF THE TURN & STARTED TO TRY TO ACCELERATE I QUICKLY REALIZED I HAD NO ENGINE POWER... DRIFTED FOR ABOUT 50 YARDS & PULLED OVER TO THE SIDE OF THE STREET. TRIED TURNING ENGINE ON... VEHICLE STARTED RIGHT UP. WENT ON MY WAY. THE NEXT DAY I TOOK THE ESCAPE STRAIGHT DOWN TO OUR FORD DEALERSHIP. FORD RAN A BUNCH OF TESTS BUT COULD NOT FIND ANYTHING WRONG. I AM AFRAID TO LET MY WIFE DRIVE THE VEHICLE NOW (HER VEHICLE) BECAUSE OF THIS SITUATION. I HAVE BEEN DRIVING SINCE I WAS 11 YEARS OLD. I AM NOW NEARLY 40. I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS SITUATION. I LOOKED ALL AROUND THE STEERING WHEEL/ETC. TRYING TO FIGURE OUT IF THERE WAS SOME WAY I COULD HAVE TURNED OFF THE ENGINE (BESIDES THE KEYS)... I CANNOT SEE ANY OTHER POSSIBILITY... THE VEHICLE WAS STILL IN "DRIVE" & THE FUEL TANK WAS MORE THAN HALF FULL. THE VEHICLE KEY IN THE IGNITION WAS STILL TURNED ON WHEN THIS HAPPENED. I CANNOT SAY FOR SURE THAT THE POWER STEERING WAS ABSENT WHEN THE ENGINE INITIALLY TURNED OFF... DID I STILL HAVE A VERY SMALL AMOUNT OF ENGINE POWER?... I DO NOT KNOW... BUT I COULD NOT ACCELERATE. PLEASE CONTACT ME GUYS IF YOU CAN HELP ME WITH THIS... THANK YOU. *JS
Structure, Mar 29, 2012
BOTH REAR QUARTER PANELS RUSTED, WHEN PAINT REMOVED PIN HOLES THROUGHOUT METAL--DEFECTIVE METAL. ENTIRE QUARTER PANELS HAVE TO BE REPLACED. ALSO RUST ON LIFT GATE. *JS
Visibility, Mar 29, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE WINDSHIELD GLASS WOULD BREAK WITH THE SLIGHTEST IMPACT. THE VEHICLE WAS TAKEN TO A GLASS MECHANIC WHO ADVISED THE CONTACT THAT THE WINDSHIELD GLASS WAS REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 21,643. *JS UPDATED 5/11/12 *CN CONSUMER STATED THIS VEHICLE WINDSHIELD CRACKED EASIER THAN OTHER VEHICLES OWNED. GLASS MECHANIC STATED WINDSHIELD SHOULD BE ANGLED NOT STRAIGHT. DEALER APOLOGIZED AND THAT ALL COST WERE HER RESPONSIBILITY. UPDATED 6/7/12 *SD
Visibility, Structure, Equipment, Mar 12, 2012
2010 FORD ESCAPE BACK HATCH AND WINDOW FAIL TO OPEN. THIS IS A KEYLESS WINDOW AND HATCH. FORD DEALERSHIP WANTS TO CHARGE 380.00 TO REPAIR. FORD DOES NOT HAVE A MANUAL OR SECONDARY SYSTEM TO OPEN THE BACK HATCH AND/OR WINDOW. THIS FAIL HAS RENDERED THE BACK PORTION OF THE ESCAPE USELESS. IN AN EMERGENCY, A SECONDARY MANUAL OPENING DEVICE FROM THE INTERIOR AND EXTERIOR NEEDS TO BE RETRO-FITTED, AFTER MARKET BY FORD. THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE, HAS NO INTEREST IN RESOLVING THIS OBVIOUS ENGINEERING BLUNDER. *TR
Power train, Mar 6, 2012, fire
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THE TRANSMISSION FAILED TO SHIFT INTO SECOND GEAR AND SUDDENLY, THERE WAS HESITATION AND A VIOLENT JERKING MOTION. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V222000 (POWER TRAIN: AUTOMATIC TRANSMISSION) YET, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER TWICE. THE TRANSMISSION VALVE BODY WAS REPLACED ON ONE OCCASION AND THE BURNED CLUTCH AND TRANSMISSION DRUMS WERE REPLACED AT A DIFFERENT TIME. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT TRANSMISSION FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 864.
Vehicle speed control, Feb 24, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AT ANY SPEED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER INFORMED THE CONTACT THAT THERE WAS AN ISSUE WITH THE THROTTLE BODY THAT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE CONTACT WAS AWAITING REPAIRS. THE CURRENT MILEAGE WAS 54,000 AND THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNAVAILABLE.
Visibility, Structure, Feb 13, 2012
I WAS SHUTTING THE TAILGATE WHEN THE BACK GLASS JUST SHATTERED. IT WAS 15 DEGREES OUTSIDE. *TR
Visibility, Feb 3, 2012
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN THE REAR LIFTGATE WINDOW EXPLODED. THE CONTACT FOUND A TECHNICAL SERVICE BULLETIN UNDER SERVICE BULLETIN NUMBER: TSB-11-2-9 (VISIBILITY:GLASS, SIDE/REAR) BUT WAS TOLD BY THE MANUFACTURER THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,400 AND THE CURRENT MILEAGE WAS 26,000.
Visibility, Feb 2, 2012
MOVED SOME ITEMS FROM REAR OF VEHICLE TO BACK SEAT AREA. CLOSED LIFTGATE, THEN CLOSED REAR PASSENGER DOOR. REAR LIFTGATE GLASS SHATTERED A FEW SECONDS LATER. BOTH WINDOW SHOCKS SHOT OUTWARD. GLASS LANDED BOTH INSIDE AND OUTSIDE OF VEHICLE. I TOOK PHOTOS WITH MY CELL PHONE. *KB
Fuel system, Gasoline, Jan 29, 2012
WHEN REFUELING THE VEHICLE, A STRONG FUEL ODOR IS PRESENT AND ABOUT A QUART OF FUEL LEAKS FROM UNDER THE VEHICLE. THIS LEAK DOES NOT COME FROM A SPILLAGE AT THE PUMP HANDLE AND FILLER TUBE. THIS HAPPENS EVERY TIME I REFUEL. OBVIOUSLY THIS IS A DANGEROUS FIRE HAZARD! *TT
Power train, Jan 24, 2012
THE VEHICLE JERK AND LUNGES AT DIFFERENT SPEEDS. SHIFTS HARD DURING HIGHWAY DRIVING AND LUNGES AND JERKS VERY VIOLENTLY DURING TAKE-OFF AT RANDOM TIMES. THIS VEHICLES HAS BEEN TAKEN BACK TO THE FORD DEALERSHIP FOR REPAIR ON FOUR DIFFERENT OCCASIONS WITH NO SUCCESS FOR REPAIR. EVEN MORE AGGRAVATING IS THAT WHEN TAKEN TO THE DEALERSHIP FOR REPAIR THEY EXPECT YOU TO REPLACE THE GAS IN THE LOANER WHICH IS NOT EVEN CLOSE TO AS NICE OF A CAR THAT YOU ARE HAVING REPAIRED YET THEY DO NOT REPLACE YOUR GAS OUT OF YOUR CAR. VERY FRUSTRATING. THE MECHANICS ACT LIKE THEY HAVE NO IDEA WHAT IS WRONG WITH THE VEHICLE AND HAVE TRIED VARIOUS THINGS TO FIX IT TO NO AVAIL. SOMETIMES THE VEHICLE JERKS SO HARD IT GIVES YOU WHIPLASH. *TR