2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Visibility, Jan 24, 2012
I WAS TRAVELING DURING THE HOLIDAYS AND WENT TO A CAR WASH. WHEN THE ATTENDANT WENT TO CLOSE THE REAR LIFT GATE THE BACK WINDOW GLASS EXPLODED OUTWARD AND COMPLETELY SHATTERED. I HAVE HAD THE WINDOW REPLACED AT MY EXPENSE WITH THE REVISED WINDOW COMPONENTS LISTED IN THE FORD TSB 11-2-9. THE CAR WASH PROVIDED ME WITH SECURITY CAMERA FOOTAGE OF THE INCIDENT. *TR
Visibility, Jan 17, 2012
THE GLASS ON THE DRIVER'S SIDE DOOR OF MY VEHICLE HAS MANY VERTICAL SCRATCHES - MORE AS I USE THE WINDOW. I AM FEARFUL THAT AS TIME PASSES THESE SCRATCHES WILL IMPAIR MY VIEW. I HAVE READ OF MANY OWNERS HAVING THE SAME PROBLEM AND AT LEAST ONE IN WHICH THE GLASS SPONTANEOUSLY 'SPIDER WEBBED'. I HAVE CONTACTED THE LOCAL FORD DEALER AS WELL AS FORD CUSTOMER CARE REGARDING THIS ISSUE AND BECAUSE THE VEHICLE IS OUT OF WARRANTY FOR THAT COMPONENT THEY WILL NOT REPAIR. THEY WILL NOT EVEN ALLOW A FIELD REPRESENTATIVE TO HAVE A LOOK. FORD HAS ISSUED A TECHNICAL SERVICE BULLETIN - TSB 10-25-5 THAT DESCRIBES THE PROBLEM I AM EXPERIENCING AND THE REPAIR PROCEDURES. CURRENTLY THERE ARE NUMEROUS SCRATCHES ON THE DRIVER'S SIDE AND A FEW ON THE PASSENGER SIDE (PASSENGER WINDOW IS USED LESS FREQUENTLY). THERE ARE NUMEROUS COMPLAINTS REGARDING WINDOW GLASS - HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2010/FORD/ESCAPE/WINDOW+GLASS. HTTP://WWW.ARFC.ORG/COMPLAINTS/2010/FORD/ESCAPE/VISIBILITY/PROBLEM.ASPX. I AM CONTACTING YOU BECAUSE I FEEL THIS AND OTHER GLASS PROBLEMS ARE A SAFETY ISSUE AND SHOULD BE RECALLED AND REPAIRED BY FORD.PLEASE HELP TO FIX THESE PROBLEMS AND MINE. THANK YOU, *TR
Visibility, Jan 14, 2012
I WENT TO CLOSE THE REAR AND WENT IT SHUT, THE REAR WINDOW EXPLODED SHATTERING GLASS AND SENDING IT ABOUT 15 FEET FROM THE VEHICLE, NO UNNECESSARY FORCE WAS USED IN CLOSING THE HATCH, NOTHING WAS BLOCKING IT OR ANYTHING. BOUGHT THIS VEHICLE IN OCTOBER 2011. THIS HAPPENED JAN. 13, 2012. JUST CLOSED THE HATCH AND BOOM, GLASS WENT EVERYWHERE. *TR
Visibility, Nov 9, 2011
SUBJECT: REAR WINDOW "EXPLODED". I CLOSED THE TAILGATE, NOT THE WINDOW, AND BY THE TIME I WAS 2-3 STEPS AWAY, THE WINDOW "EXPLODED". THE CAR WAS PARKED FOR ABOUT AN HOUR BEFORE OPENED AND I CLOSED THE TAILGATE DOOR, THEN THE WINDOW CHATTERED INTO PIECES THAT FLEW IN ALL DIRECTIONS. I ONLY OPENED AND CLOSED THE DOOR, I DID NOT OPERATE OR TOUCH THE WINDOW BUT IT CHATTERED. IT WAS THE FIRST AND ONLY DOOR I HAD OPENED WHEN IT HAPPENED. GLASS FLEW IN ALL DIRECTIONS IN LITTLE PIECES LIKE 8 FEET AWAY ON THE OUTSIDE AND LIKE 3 FEET ON THE INSIDE. THE SOCK ABSORBERS ARE STICKING OUT OF THE WINDOW AND ARE TOO HARD TO RETRACT AND CAN'T BE PUT BACK INSIDE THE CAR. THE REAR WIPER ASEMBLY IS HANGING AND THE HEATER ELEMENTS ARE DANGLING TOO. THE OUTSIDE TEMPERATURE WAS AROUND THE 40'S AT AROUND 10:40 PM. NOTHING COULD'VE TOUCHED THE GLASS AT THE TIME OF CLOSING DOOR SINCE I ONLY HAD A CHARCOAL BAG LAYING FLAT ON THE CARGO AREA WITH A SMALL BOX OF ALUMINUM FOIL, A SMALL TOOLBOX (LIKE 4" X 8" X 12"), ALSO LAYING FLAT ON THE CARGO AREA FLOOR, AND A SMALL BLANKET. *TR
Engine and engine cooling, Fuel system, Gasoline, Nov 8, 2011
AT STOP OR IDLE, ENGINE SURGES, HESITATES, STALLS, SMELL GAS, CHECK ENGINE LIGHT COMES ON. TOOK ESCAPE TO DEALER. DEALER SAYS ITS THE PURGE VALVE AND EVAP CANISTER. PURGE VALVE FAILED AND RAW GAS FILLED EVAP CANISTER. DEALER SAYS ITS OUT OF WARRANTY, THERE'S NOTHING THEY CAN DO. THIS HAS BEEN A KNOW PROBLEM SINCE 2006, TSB BULLETIN 11-3-22, PART # 9U5Z-9C915H-PURGE VALVE, PART # 9R3Z-9C985-B EVAP CANISTER. FORD HAS DONE NOTHING TO CORRECT THE ISSUE. THEY REPLACED THE DAMAGED PARTS WITH THE SAME PARTS WITH NO FIX FOR THE SPILLAGE OF RAW FUEL, ON THE GROUND, IN THE AIR, ON THE VEHICLE. THIS RAW FUEL SITUATION COULD CAUSE A FIRE OR EXPLOSION AT ANY TIME. YET FORD SAYS ITS NOT AN EMISSION ISSUE AND THE VEHICLE IS OUT OF WARRANTY. THE FORD FORUMS ON THE INTERNET ARE FULL OF COMPLAINTS FOR THE SAME RAW FUEL SPILLAGE. DOES SOMEONE HAVE TO DIE BEFORE FORD ADMITS THEY HAVE A DESIGN PROBLEM AND FIXES IT??? THIS SAME ISSUE IS ALSO RELATED TO THE 2010-12 FUSION. *TR
Power train, Nov 2, 2011
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO GEAR. ONCE THE CONTACT WAS ABLE TO GET THE VEHICLE INTO GEAR, IT THEN SHIFTED INTO NEUTRAL VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHO REFLASHED THE CONTROLLER AND REPLACED THE TRANSMISSION VALVE BODY IN ORDER TO FIX THE PROBLEM. THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 12,000.
Power train, Nov 1, 2011
THE LEFT FRONT AXLE SEAL BEGAN LEAKING FLUID. *TR
Visibility, Oct 25, 2011
REAR WIPER FAILS TO OPERATE AT CONSTANT SPEED, OFTEN PREVENTING DRIVER FROM SEEING WHAT IS BEHIND, WHICH CREATES A SAFETY CONCERN. OWNER'S MANUAL (PAGE 66) STATES THAT REAR WIPER HAS A NORMAL SPEED AND AN INTERMITTENT SPEED. HOWEVER, DEALERSHIP AND FORD CUSTOMER CARE CLAIM THAT TWO INTERMITTENT SETTINGS (ONE WITH LONGER DELAY) IS THE DESIGN INTENT. THIS IS ABSURD. NO OTHER VEHICLE WITH A REAR WIPER WHICH I HAVE DRIVEN (RENT FREQUENTLY) DOES NOT HAVE A CONSTANT SPEED OPERATION. *TT
Suspension, Oct 11, 2011
FROM DAY 1, 365 MILES, AS I TURNED LEFT ON A WIDE TURN OR SHORT TIGHT TURN I HEAR A CLUNK NOISE FELT IN THE FLOOR BOARDS. AFTER 10,000 MILES I CAN MAKE IT DO IT ON COMMAND. ONLY LEFT TURNS. FORD HAS REPLACE SWAY BAR BUSHINGS AND ONLY LASTS 2-3 DAYS, NOISE RETURNS. THIS WILL BE THE 3RD ATTEMPT TO PUT "FRAME EARS" ON TO DETERMINE SOURCE OF NOISE. MAYBE I SHOULD STOP TURNING LEFT? *KB
Power train, Electrical system, Aug 31, 2011
WHILE DRIVING TO THE TPA ON I-75 APPROACHING THE EXIT FOR I-4 WE SLOWED FOR A TRUCK THAT CUT US OFF. OUR VEHICLE SHIFTED DOWN AT LEAST TWO GEARS WHICH CAUSED THE ENGINE TO OVER REV. WE TRIED TO SPEED UP, BUT THE ENGINE JUST REVVED HIGHER. SO WE SLOWED WHILE EXITING ON TO THE RAMP FOR I-4. WE WERE ABLE TO GET OVER TO THE RIGHT AND PULL OFF THE RAMP ROAD BEFORE GETTING ON TO I-4. WE TURNED THE ENGINE OFF AND SAT FOR A FEW MINUTES TO COMPOSE OURSELVES. I WAS HOPING THAT THE SYSTEM WOULD RESET ITSELF SO WE COULD CONTINUE. WE STARTED THE ENGINE AND WE CONTINUED TO THE AIRPORT WITHOUT ANYMORE PROBLEMS. I DROVE HOME, CALLED JOHN AT BRANDON FORD AND DESCRIBED THE PROBLEM. HE SAID IT WOULD BE DIFFICULT TO SOLVE THE PROBLEM BECAUSE NONE OF THE DASH LIGHTS CAME ON DURING THE INCIDENT. HE SAID TO DRIVE THE VEHICLE AND HOPEFULLY IT WOULDN'T HAPPEN AGAIN. I DROVE FOR TWO WEEKS DROVE WITHOUT INCIDENT UNTIL 8/26/2011. THE SAME THING HAPPENED AS BEFORE. THE ENGINE DOWN SHIFTED ABOUT 65 MPH AND THE ENGINE BEGAN REVVING. WE SLOWED THE VEHICLE AND CAME TO A STOP TO MAKE A LEFT TURN. AFTER ACCELERATING WE FELT THE ENGINE OVER REVVING BEFORE SHIFTING. THE VEHICLE IS UNSAFE TO DRIVE. IT IS UNPREDICTABLE AS TO WHEN A PROBLEM WILL OCCUR. IT'S A MATTER OF TIME BEFORE SOMETHING BAD IS GOING TO HAPPEN. WE NEED THIS PROBLEM FIXED WITH ASSURANCE THAT IT IS TRULY FIXED OR WE NEED RESTITUTION FROM FORD FOR SELLING US AN UNSAFE VEHICLE.
Power train, Aug 27, 2011
WHILE DRIVING TO THE TPA ON I-75 APPROACHING THE EXIT FOR I-4 WE SLOWED FOR A TRUCK THAT CUT US OFF. OUR VEHICLE SHIFTED DOWN AT LEAST TWO GEARS WHICH CAUSED THE ENGINE TO OVER REV. WE TRIED TO SPEED UP, BUT THE ENGINE JUST REVED HIGHER. SO WE SLOWED WHILE EXITING ON TO THE RAMP FOR I-4. WE WERE ABLE TO GET OVER TO THE RIGHT AND PULL OFF THE RAMP ROAD BEFORE GETTING ON TO I-4. WE TURNED THE ENGINE OFF AND SAT FOR A FEW MINUTES TO COMPOSE OURSELVES. I WAS HOPING THAT THE SYSTEM WOULD RESET ITSELF SO WE COULD CONTINUE. WE STARTED THE ENGINE AND WE CONTINUED TO THE AIRPORT WITHOUT ANYMORE PROBLEM. I DROVE HOME AND FOR TWO WEEKS DROVE WITHOUT INCIDENT UNTIL 8/26/2011. THE SAME THING HAPPENED AS BEFORE. THE ENGINE DOWN SHIFTED ABOUT 65 MPH AND THE ENGINE BEGAN REVVING. WE SLOWED THE VEHICLE AND CAME TO A STOP TO MAKE A LEFT TURN. AFTER EXCELERATING WE FELT THE ENGINE OVER REVVING BEFORE SHIFTING. THE VEHICLE IS UNSAFE TO DRIVE. IT IS UNPREDICTABLE AS TO WHEN A PROBLEM WILL OCCUR. IT?S A MATTER OF TIME BEFORE SOMETHING BAD IS GOING TO HAPPEN. WE NEED THIS PROBLEM FIXED WITH ASSURANCE THAT IT IS TRULY FIXED OR WE NEED RESTITUTION FROM FORD FOR SELLING US AN UNSAFE VEHICLE. *TT
Power train, Aug 22, 2011
2010 FORD ESCAPE XLT. STARTING WITH ABOUT 1200 MILES THE TRANSMISSION BEGAN HARD SHIFTS, HESITATION BETWEEN GEARS, JERKING HARD INTO REVERSE WHEN ENGAGING, HIGH SPEED SHIFTS JERK INTO GEAR SOUNDING LIKE THE REAR END IS FALLING OUT. FORD DEALER FIRST STATED IT WAS NORMAL, AFTER SEVERAL MORE COMPLAINTS THEY DECIDED TO REBUILD THE TRANSMISSION. IT WORKED SMOOTHLY FOR ABOUT 200 MILES THEN STARTED THE SAME THINGS AGAIN, IT GETS MORE FREQUENT AS THE MILES MOUNT UP. MY WIFE IS AFRAID OF THE VEHICLE AND WILL NOT DRIVE OR RIDE IN IT. WHEN ROADS ARE WET THE SHIFTS ARE HARD ENOUGH TO MAKE THE WHEELS SPIN. LAST TIME THE DEALER ADJUSTED THE TRANSMISSION, IT NOW HESITATES WHEN PUTTING INTO GEAR. I WAS TURNING AROUND ON A ROAD THAT I SHOULD HAVE HAD AMPLE TIME BUT WHEN I PUT THE CAR INTO REVERSE IT DELAYED SO LONG TO ENGAGE THAT TRAFFIC WAS HEADING TOWARD ME. IF THE CAR SITS 2-3 DAYS, IT GIVES A LONG HESITATION TO GO INTO 2ND AND 3RD GEAR. ALSO, HAVE EXPERIENCED SQUEALING COMING FROM ENGINE COMPARTMENT, FORD HAS CHANGE THE BELT SEVERAL TIMES AND THE TENSIONER, IT LASTS FOR A FEW HUNDRED MILES AND STARTS AGAIN. ALL ITEMS I HAVE BEEN TOLD ARE NORMAL. I HAVE OWNED MORE THAN 20 CARS AND DO NOT FIND HARD SHIFTS, HESITATIONS, EXCESSIVE NOISE AND HARD CLUNKS TO BE NORMAL BY ANY STRETCH OF THE IMAGINATION. I PAID $25,000 FOR THIS CAR, I HAVE DRIVEN CARS THAT COST HALF THIS PRICE THAT HANDLED BETTER. I HAVE BEEN A LOYAL FORD OWNER OF F150'S, EXPLORERS, EXPEDITIONS AND EVEN A COUPLE OF OLD F100'S. I HAD ALWAYS BEEN VERY HAPPY WITH THEM. THE ESCAPE WAS AN ATTEMPT TO DOWNSIZE FOR OUR 2ND VEHICLE AND HAVE SOMETHING MORE ECONOMICAL, WE LIKED THEM WHEN WE RENTED THEM BUT THIS ONE HAS BEEN A VERY BIG DISAPPOINTMENT AND TIME CONSUMING. *TR
Visibility, Aug 7, 2011
2010 FORD ESCAPE LIMITED(HYBRID) REAR WINDSHIELD GLASS EXPLODED SOMETIME DURING THE DAY WHILE I WAS WORKING A 12 HOUR SHIFT IN THE PARKING LOT OF MY CURRENT JOB. LOCATION BEING INDIANAPOLIS, IN, YESTERDAY WAS IN THE 90 DEGREE RANGE OF TEMPERATURE. WALK OUT TO MY CAR ABOUT 1:30 A.M. THIS MORNING AND SAW GLASS ALL OVER THE GROUND, LOOKED UP TO MY VEHICLE, AND NOTICED THE BACK WINDOW WAS STILL IN ONE PIECE IN THE MIDDLE AND GLASS CRACKED OUT ALL AROUND THE EDGES. NO SIGN OF AN ACCIDENT OR DAMAGE TO THE EXTERIOR OF MY VEHICLE EXCEPT LITTLE SCRATCHES FROM WHERE THE GLASS HAD BUSTED OUT. COMPONENTS HOLDING THE GLASS WERE HANGING OUT OF THE LATCH INCLUDING THE WINDSHIELD WIPER COMPONENT, HINGES GLASS WAS ATTACHED TO., AND GLASS LATCH YOU WOULD USE TO OPEN THE COMPARTMENT. BEING THAT THIS HAPPENED ON A SATURDAY NIGHT/SUNDAY MORNING, NO REPLACEMENTS WERE DONE AS THE FORD DEALERSHIP WILL NOT BE OPEN UNTIL MONDAY. HAVE A 5 YEAR/100K WARRANTY ON THE VEHICLE AND PLAN ON TAKING IT IN THE FIRST THING TOMORROW MORNING. THE TRUNK COMPARTMENT HAD NOT BEEN USED ALL DAY OR EVEN THE VEHICLE SINCE ABOUT 11 AM EARLIER SATURDAY MORNING. HAD BEEN SITTING FOR CLOSE TO 13 HOURS. GLASS EXPLODED OUT ABOUT 4-5 FEET BEHIND THE VEHICLE. VERY DISPLEASED. *TT
Other or unspecified, Jul 25, 2011
NEW 2010 FORD ESCAPE XLT, 4 CYLINDER, WAS PURCHASED IN SEPTEMBER, 2010. DURING LATE OCTOBER, 2010, A NOISE BECAME EVIDENT WHEN STARTING FROM A STOPPED POSITION. THE NOISE SOUNDS LIKE A BRIEF RUBBING NOISE. WEATHER DOES NOT APPEAR TO BE A FACTOR. THE VEHICLE WAS EXAMINED AT LEAST TWICE BY THE DEALER WHO DENIED HEARING THE NOISE AND DETERMINED IT WAS NOT A SAFETY CONCERN. ONE EXPLANATION GIVEN BY THE DEALER IS THAT IT COULD BE THE RESULT OF THE AMOUNT OF PRESSURE THE DRIVER USES ON THE GAS AND BREAK PEDALS. THE NOISE HAS OCCURRED WITH VARIOUS DRIVERS, SO I DO NOT AGREE WITH THE DEALERS EXPLANATION. THE NOISE CONTINUES AS OF THIS DATE.
Steering, Jul 19, 2011
2010 FORD ESCAPE LIMITED AWD, BUILD DATE 10-29-2009. POWER STEERING FAILED DURING LEFT TURN, NEARLY CAUSING A SIDESWIPE CRASH WHEN THE STEERING WHEEL WOULD NOT RETURN TO STRAIGHT AHEAD POSITION. QUICK REFLEXES AND BRAKING PREVENTED THE CRASH. CAR HAD BEEN RUNNING FOR ABOUT 5 MINUTES, OUTSIDE AIR TEMPERATURE WAS 106 DEGREES. AFTER BRAKING THE POWER STEERING RESUMED NORMAL FUNCTIONING. *KB
Other or unspecified, Jul 13, 2011
I DROVE MY 2010 FORD ESCAPE TO THE OLYMPIC PENNINSULA FROM SEATTLE ON A SUNNY 70 DEGREE DAY (TAKING THE BREMERTON FERRY TO SAVE ON MILEAGE) AND DROVE ONE HOUR TO MY PROPERTY IN LILLIWAUP ON A PAVED ROAD. AFTER UNPACKING THE THE ESCAPE I CLOSED THE BACK HATCH AS USUAL AND IT EXPLODED BLOWING A MILLION PIECES OF GLASS 10 FEET IN ALL DIRECTIONS. I HAD MY DAUGHTER AND 3 YR OLD TWIN GRANDSONS WITH ME WHO WERE STANDING CLOSEBY. MIRACULOUSY NONE OF US WERE HURT BUT WE WERE ALL VERY SCARED AND SHAKEN! IT WAS LIKE A BOMB WENT OFF IN THE BACK OF THE VEHICLE. GLASS WAS STILL HANGING FROM THE WINDOW FRAME AND THE WIPER AND STRUTS WERE DANGLING OUTSIDE. IT TOOK ME 2-3 HRS TO CLEAN UP THE GLASS FROM THE CAR AND THE PROPERTY. I DUCT TAPED THE EDGES OF THE FRAME SO ANY REMAINING GLASS WOULD NOT BLOW BACK IN WHEN I DROVE HOME AND PUT SOCKS ON THE STRUTS SO AS NOT TO SCRATCH THE PAINT. LUCKILY IT WAS NOT RAINING ON THE WAY HOME AS IT OFTEN DOES IN SEATTLE. I GOOGLED THE PROBLEM WHEN I GOT HOME AND FOUND OUT THAT THERE ARE 18 OTHER COMPLAINTS ABOUT THE SAME PROBLEM ON THIS VEHICLE. I DROVE MY ESCAPE TO BILL PIERRE FORD SERVICE CENTER TODAY AND TOLD MY STORY AND THEY ARE REPLACING FOR FREE AND GIVING ME A FREE RENTAL CAR UNTIL THE NEW BACK WINDOW COMES IN WHICH THEY SAID WOULD BE 2-3 WEEKS! THEY SAID THEY JUST HAD ANOTHER 2010 FORD ESCAPE THERE WITH THE SAME PROBLEM. THIS CAN BE LIFE THREATENING IF IT EXPLODES AGAIN AND HITS SOMEONE IN THE FACE OR BODY AND I WANT TO MAKE SURE THAT IT NEVER HAPPENS AGAIN TO ANYONE! I WANT FORD MOTOR COMPANY TO PUBLICLY ACKNOWLEDGE THIS PROBLEM AND FIX IT! I ALSO WANT TO MAKE SURE THAT THE NEW WINDOW I AM GETTING IS SAFE. I HAVE MY GRANDSONS WITH ME IN THIS VEHICLE ALL THE TIME.
Power train, Jul 7, 2011
THE AUTOMATIC TRANSMISSION IN MY 2010 FORD ESCAPE STARTED "FLARING" BETWEEN 2ND AND 3RD GEARS LAST SEPTEMBER A MONTH AFTER I BOUGHT IT. "FLARING" IS A TERM USED BY FORD TO DESCRIBE WHEN THE TRANSMISSION DELAYS SHIFTING BETWEEN GEARS AND THE ENGINE REVS UNTIL IT FINALLY SHIFTS. THE DEALER HAS WORKED ON IT SEVERAL TIMES AND THE PROBLEM CONTINUES. THIS HAS NOT REALLY BEEN A SAFETY ISSUE UNTIL TWO WEEKS AGO. IT STARTED "FLARING" OCCASIONALLY BETWEEN 1ST AND 2ND GEARS ALSO. THIS IS A CONCERN BECAUSE I'M NOT UP TO SPEED WHEN THIS HAPPENS BETWEEN 1ST AND 2ND. WITH TRAFFIC BEING HEAVY AT TIMES, I'M CONCERNED THAT SOMEONE COULD REAREND ME WHEN THIS HAPPENS. THE CAR IS AT THE DEALERSHIP NOW TO TRY TO DIAGNOSE THE PROBLEM. THE DEARER ALONG WITH THE FORD REPRESENTATIVE HAVEN'T BEEN ABLE TO RESOLVE THE PROBLEM BETWEEN 2ND AND 3RD GEARS SO I DOUBT THEY WILL RESOLVE THIS PROBLEM EITHER. I'M FURTHER CONCERNED THAT IT COULD START HAPPENING WITH 1ST GEAR AND I COULD START TO ENTER A HIGHWAY AND THE CAR WOULD NOT ACCELERATE WHEN INTENDED AND THEN SUDDENLY ACCELERATE WHEN IT WASN'T SAFE TO DO SO. *TR
Power train, Jun 13, 2011
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT SHE WAS UNABLE TO TAKE THE VEHICLE OUT OF GEAR. SHE MENTIONED THAT THE FAILURE RECURRED TWICE BEFORE AND IT WAS AFTER SHE STARTED TOWING THE VEHICLE BEHIND HER RV. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. TWO WEEKS LATER, WHILE TOWING THE VEHICLE THE TRANSMISSION STARTED SMOKING. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS BURNED BEYOND REPAIR AND NEEDED TO BE REPLACE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 43,000 AND CURRENT MILEAGE WAS 44,000. UPDATED 07/20/11*LJ THE CONSUMER STATED THE TRANSMISSION FAILED TWICE. THE CONSUMER WAS INFORMED THAT FLAT TOWING CAUSED THE TRANSMISSION FAILURE, EVEN THOUGH THE OWNER'S MANUAL STATED TOWING WAS ALLOWED. UPDATED 02/08/12
Steering, May 18, 2011
TL*THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE BEGAN TO VEER TO THE LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO RECUR. APPROXIMATELY SIX MONTHS LATER, WHILE DRIVING APPROXIMATELY 55 MPH THE POWER STEERING FAILED AND THE CONTACT HAD A HARD TIME TURNING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WHERE AN UNKNOWN STEERING MECHANISM WAS REPLACED. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT MILEAGE WAS 10,500.
Visibility, May 8, 2011
MY HUSBAND AND I WERE AT OUR CAMP SITE AND LOADING THE VEHICLE FOR A TRIP IN THE WOODS. IT WAS EARLY MORNING, AROUND 34 DEGREES OUTSIDE. WE HAD THE REAR HATCH DOOR OPEN, PUTTING THE DOGS INSIDE THE BACK OF THE VEHICLE. UPON CLOSING THE HATCH, THE REAR HATCH WINDOW VIOLENTLY EXPLODED. GLASS WENT FLYING EVERYWHERE, LUCKILY THE DOGS WEREN'T HURT AND NO PERSONS WERE IN THE CAR AT THE TIME. WE IMMEDIATELY CALLED OUR FORD DEALER TO REPORT THE INCIDENT & ASKED IF THERE WAS A DEFECT KNOWN AND IF THIS WAS A WARRANTY ISSUE. THEY SAID THEY HAD NEVER HEARD OF A PROBLEM. THIS IS EXTREMELY DANGEROUS!!! I CAN ONLY IMAGINE THERE ARE PROBABLY LOTS MORE OF THESE INCIDENTS THAT HAVEN'T BEEN REPORTED BECAUSE MOST COMPANIES FLAT OUT TELL YOU GLASS IS NOT COVERED.
Visibility, May 2, 2011
IN DECEMBER 2010, I WAS CLOSING THE LIFTGATE ON MY 2010 FORD ESCAPE AND THE LIFTGATE GLASS SHATTERED AS IT CLOSED. THE GLASS SHATTERED INSIDE AND OUT. THE SHATTERING GLASS ALSO CAUSED DAMAGE TO THE PAINT ON THE LIFTGATE. THE GLASS HAD TO BE REPLACED AND THE LIFTGATE REPAINTED. *TR
Other or unspecified, Apr 10, 2011
I WAS DRIVING MY 2010 FORD ESCAPE AT APX 45 MPH AND A LOUD EXPLOSION OCCURED TURNS OUT MY SUN ROOF GLASS EXPLODED FOR NO APPARENT REASON. *TR
Engine and engine cooling, Electrical system, Mar 21, 2011
WAS STOPPED IN TRAFFIC - TRAFFIC BEGAN TO MOVE, I PRESSED ON ACCELERATOR AND PROCEEDED. HIT ABOUT 5 MPH AND ENGINE LOST POWER COMPLETELY AND STEERING WHEEL LOCKED UP - RADIO AND A/C REMAINED ON. BATTERY AND OIL WARNING LAMPS ON DASH ILLUMINATED. WAS ABLE TO PUT VEHICLE IN NEUTRAL AND MOVE TO SIDE OF ROAD. TURNED IGNITION OFF AND WAS ABLE TO RE-START VEHICLE AS NORMAL. PROCEEDED TO MY DESTINATION AS NORMAL. *TR
Visibility, Mar 6, 2011
FORD ESCAPE (2010) APPEARS TO HAVE FREQUENT WINDSHIELD GLASS BREAKAGE COMPARED TO OTHER VEHICLES. A VERY TINY SHIP CAN CAUSE LARGE WINDSHIELD CRACKS. PLEASE INVESTIGATE AND TAKE APPROPRIATE ACTIONS. OFF COURSE THE MANUFACTURER IS HIDING BEHIND, "THE FORD ESCAPE WINDSHIELD MEETS ALL REGULATORY CONDITIONS". *TR
Visibility, Feb 17, 2011
WAS DRIVING MY NEW 2010 FORD ESCAPE HYBRID, WHICH I HAD JUST PURCHASED IN AUGUST, 2010 AT ABOUT 40 MPH WHEN - FOR NO APPARENT REASON - THE REAR WINDOW ON THE DRIVER'S SIDE IMPLODED. IF A CHILD HAD BEEN IN BACKSEAT, THE CHILD WOULD HAVE A HIGHLY LIKELIHOOD OF INJURY TO EYES AND PROBABLY CUTS. TOOK THE CAR TO THE DEALERSHIP - AND UPON THEIR INSPECTION - THEY SAID THERE WAS NOTHING WRONG WITH THE WINDOW MECHANISM; AND THEREFORE, FORD WOULD NOT FIX THE WINDOW FOR FREE. ENDED UP COSTING ME $500. I UNDERSTAND FORD HAS BEEN HAVING ISSUES WITH THE SAME TYPE OF FREAK WINDOW EXPLOSIONS/IMPLOSIONS IN THE FORD ESCAPE. FORD SHOULD BE MADE TO REPLACE THESE WINDOWS - THE DEALERSHIPS ARE OF NO HELP WHATSOEVER. *TR