2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Engine and engine cooling, Power train, Jan 31, 2011
DRIVING OFF ROAD UP A STEEP INCLINE (40-45 DEGREES), THE VEHICLE CAME TO A HALT. THERE WASN'T ANY POWER GOING TO THE TIRES EVEN THOUGH I HAD THE ACCELERATOR PEDAL TO THE FLOOR. THE ENGINE RPM WOULD ONLY REV UP TO ABOUT 1200 RPM. IT FELT AS IF THERE WAS A DISCONNECT BETWEEN THE TRANSMISSION AND THE ENGINE AS THERE WAS NO POWER BEING DELIVERED TO THE TIRES. THE TIRES DID NOT LOOSE TRACTION OR SPIN EITHER. WHAT WAS ESPECIALLY UNSAFE ABOUT THIS IS THAT IT WAS EXTREMELY HAZARDOUS BACKING DOWN THE STEEP HILL I HAD TRIED TO ASCEND. I WAS TRYING TO BACK DOWN SLOWLY BY USING THE BRAKE, BUT MANY TIMES THE BRAKES WOULD LOCK UP CAUSING THE VEHICLE TO SHIFT AND SLIDE SOMETIMES SIDEWAYS WHICH COULD HAVE CAUSED THE VEHICLE TO ROLL. I TRIED TO GO UP THE HILL AGAIN TO NO AVAIL. THIS VEHICLE IS USED BY THE US FOREST SERVICE IN WHICH MANY TIMES THE VEHICLE IS REQUIRED TO GO OF ROAD ON FOREST SERVICE ROADS. THERE IS A SECTION IN THE OWNER'S MANUAL ABOUT OFF ROAD DRIVING, BUT IT MAKES NO MENTION THAT THE VEHICLE SHOULD NOT BE DRIVEN UP STEEP INCLINES.
Visibility, Jan 24, 2011
I JUST LEASED A 2010 FORD ESCAPE ONLY 10 MONTHS OLD. THE HATCH BACK WINDOW EXPLODED 3 TIMES. THE LAST 2 TIMES WAS IN A MATTER OF 2 MONTHS. THE LAST TIME IT EXPLODED BY DAUGHTER WAS BY THE GLASS AND MOST OF THE PIECES SHATTERED ON HER. THIS IS CRAZY. KNOW AS I GOOGLE I SEE THIS IS AN ONGOING ISSUE. I AM GOING TO FORD. THEY BETTER DO SOMETHING ABOUT THIS. THE GLASS COMPANY I WENT TO GET IT FIXED SAID IT WILL HAPPEN AGAIN. THIS CAR SHOULD BE RECALLED!!!!!!! *TR
Electrical system, Jan 21, 2011
MY 2010 FORD ESCAPE WITH REMOTE START MALFUNCTIONED IN 2010 AND 2011. THE UNIT STARTS THE VEHICLE WHEN FOBS ARE LAYING UNTOUCHED ON A TABLE AND AWAY FROM ALL POSSIBLE CONTACT. A REPROGRAMMING OF THE UNIT WAS COMPLETED IN 2010 BUT THE INCIDENT OCCURRED AGAIN IN JANUARY OF 2011. THE ENTIRE UNIT WAS REPLACED ON 1/12/2011. CARBON MONOXIDE POISONING A DISTINCT POSSIBILITY. *TR
Visibility, Jan 21, 2011
CLOSED REAR DOOR ON MY 2010 FORD ESCAPE. THE WINDOW SHATTERED AND THE GLASS CUT UP MY HAND. *TR
Engine and engine cooling, Dec 28, 2010
S10 DIRECT REPLY-LETTER TO THE ADMINISTRATOR FROM CONGRESSMAN STEARNS ON BEHALF OF CONSTITUENT RE HER ORDEAL WHILE DRIVING HER 2010 FORD ESCAPE *TGW CHEMICALS WERE DISCHARGED THROUGHOUT THE INTERIOR OF THE VEHICLE. DUE TO THE INHALATION OF THE CHEMICALS THE CONSUMER WAS HOSPITALIZED FOR AN EXTENDED PERIOD OF TIME. THE DOCTORS INFORMED THE CONSUMER THAT HER CONDITION HAD FORMED INTO PNEUMONIA AS A RESULT OF INHALING THE CHEMICALS. THE DEALERSHIP WHERE THE CONSUMER PURCHASED THE VEHICLE STATED THE DISCHARGE WAS ASSOCIATED WITH THE EVAPORATOR TUBE AND IT WAS COMMON. THEY ALSO STATED IT WAS A FACTORY DEFECT AND IT COULD HAPPEN AGAIN. *JB
Vehicle speed control, Dec 22, 2010, crash
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT WAS SITTING IDLE WITH THE BRAKES DEPRESSED. AS HE REMOVED HIS FOOT FROM THE BRAKE PEDAL, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO THE REAR OF THE VEHICLE AHEAD OF HIM. THE VEHICLE WAS TOWED TO THE DEALER AND WAS SCHEDULE TO BE REPAIRED. THE CONTACT WAS TOLD THAT THE BODY DAMAGE WOULD HAVE TO BE REPAIRED BEFORE THE VEHICLE COULD BE INSPECTED FOR INTERNAL FAILURES. THE CONTACT AND A PASSENGER WERE REPORTED INJURED. A POLICE REPORT WAS AVAILABLE. STATED THAT THE TRANSMISSION WAS INSPECTED FIVE TIMES PRIOR IN REGARDS TO THE FAILURE PRIOR TO THE CRASH. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V222000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THERE WERE NO FURTHER REPAIRS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 22,000.
Visibility, Dec 19, 2010
I WENT TO OPEN UP MY REAL TAILGATE TO PLACE A BLANKET IN THE BACK OF THE ESCAPE. I CLOSED THE TAILGATE WITH NORMAL VELOCITY AND WHEN IT SHUT, THE REAR WINDOW IMPLODED. THE TAILGATE WAS NOT SLAMMED, THE WINDOW ITSELF DID NOT HAVE ANY DAMAGE PRIOR TO THIS INCIDENT. I ONLY HAD THE CAR FOR <1 MONTH. I ONLY PUT 312 MILES MYSELF ON THE VEHICLE. THIS COULD OF BEEN MORE DANGEROUS IF EITHER THE VEHICLE WAS TRAVELING OR CHILDREN WERE IN THE BACKSEAT.
Visibility, Dec 19, 2010
THIS COMPLAINT INVOLVES THE SPONTANEOUS EXPLOSION OF THE REAR CARGO DOOR WINDOW IN A 2010 FORD ESCAPE. THE EXPLOSION OCCURRED FOR NO APPARENT REASON. MY FAMILY MEMBERS SUFFERED VERY MINOR CUTS AND SCRATCHES. SOME OF OUR PERSONAL PROPERTY WAS RUINED BY THE MILLIONS OF GLASS SLIVERS THAT WENT EVERYWHERE. THE VEHICLE WAS OWNED BY BUDGET CAR RENTAL, SO I DO NOT KNOW WHAT THE COST OF REPAIR WAS, SINCE THEY ULTIMATELY DID NOT HOLD ME LIABLE. I PREPARED A COMPLAINT WITH A LOT OF DETAILS THAT IS OVER 5000 CHARACTERS LONG. I DO NOT WANT TO RE-WRITE IT HERE. PLEASE CONTACT ME AND TELL ME HOW TO SEND THE ENTIRE DOCUMENT, IF YOU NEED IT. *TR
Visibility, Dec 6, 2010
SIMPLY CLOSED THE REAR HATCH OF OUR 2010 FORD ESCAPE AND THE BACK GLASS EXPLODED IN OUR FACES. THERE WAS NOTHING IN VEHICLE THAT HIT OR CONTACTED THE GLASS WHATSOEVER. THERE WAS NO EXTRA EFFORT USED TO CLOSE HATCH. SIMPLY CLOSED IT AS WE ALWAYS DO (NOT SLAMMED) AND THE GLASS BLEW UP ALL OVER US, OUR GROCERIES AND THE INTERIOR OF VEHICLE. WE WENT TO DEALERSHIP AND TALKED TO SERVICE MANAGER WHO REPLIED "IT WAS BECAUSE YOU LIVE ON A DIRT ROAD". I SAID, "SO IF YOU LIVE ON A DIRT ROAD YOU SHOULD AVOID PURCHASING A FORD ESCAPE?". HE HAD NO REPLY TO THIS ONLY SAID FORD WOULD NOT COVER THE DAMAGE. THERE ARE THOUSANDS OF ESCAPES WITH THIS PROBLEM ONLINE AND NOTHING SEEMS TO BE GETTING DONE ABOUT IT. WE HAD TO REPLACE THE WINDOW AT THE COST OF ALMOST $500.00 WITH NO GUARANTEE IT WONT HAPPEN AGAIN. LOOKS TO ME LIKE THE WEIGHT OF THE REAR WIPER MOTOR OVER THE LATCH IS TOO MUCH WEIGHT AND CAUSES STRESS ON WINDOW WHEN CLOSING. *TR
Visibility, Dec 5, 2010
WAS LOADING SHOPPING BAGS INTO THE BACK OF MY 2010 FORD ESCAPE WHEN I CLOSED THE HATCH, THE BACK WINDOW EXPLODED INTO A MILLION PIECES SENDING GLASS FLYING EVERYWHERE. I DID NOT SLAM THE BACK DOOR, I CLOSED IT THE SAME WAY I ALWAYS CLOSE IT. *TR
Visibility, Nov 29, 2010
2010 FORD ESCAPE - REAR WINDOW EXPLODED/SHATTERED WHEN LIFTGATE CLOSED. *TR
Service brakes, Hydraulic, Nov 28, 2010
BRAKES WENT OUT AND WE ALMOST HIT SOMEONE BUT WE DIDN'T. BRAKE SYSTEM FAILURE MESSAGE APPEARED WHEN IT HAPPENED BUT NO WARNING BEFORE. TURNED OFF CAR THEN TURNED ON AND BRAKES SEEM TO BE WORKING NOW INTERMITTENTLY. FORD ESCAPE 2010. HYBRID WITH ONLY 21000 HIGHWAY MILES. JUST HAD THE 20000 CHECK AT THE DEALER 2 WEEKS AGO AND WE WERE TOLD BRAKES WERE FINE. I CAN'T BELIEVE THERE HAD NOT BEEN A RECALL SINCE MANY OTHER OWNERS ONLINE SEEMED TO HAVE HAD THE SAME PROBLEM. WE. COULD HAVE BEEN IN A SERIOUS ACCIDENT . THANK GOODNESS NO ONE GOT HURT. TAKING IT TO THE DEALER TOMORROW MORNING. *TR
Visibility, Nov 27, 2010
MY HUSBAND WAS STANDING BESIDE MY FORD ESCAPE WHICH WAS PARKED IN THE DRIVEWAY AND THE REAR GLASS JUST EXPLODED AS HE STOOD THERE. FOR NO REASON AT ALL THE WHOLE WINDOW BLEW OUT. IF HE HAD BEEN STANDING ANY CLOSER, HE WOULD HAVE BEEN CUT BY GLASS OR IT COULD HAVE EXPLODED IN HIS FACE CAUSING EYE DAMAGE. I HAVE READ A LOT ONLINE WHERE THIS HAS HAPPENED TO MANY OTHER FORD ESCAPE OWNERS AND YET FORD IS STILL NOT TAKING OWNERSHIP OF THE PROBLEM. UPDATED 01/06/11 *BF THE REAR HATCH GLASS WAS DEFECTIVE. UPDATED 01/24/11
Visibility, Nov 23, 2010
TL*THE CONTACT OWNS A 2010 FORD ESCAPE. WHEN CLOSING THE TRUNK, THE CONTACT STATED THAT THE REAR WINDOW BROKE CAUSING IT TO SHATTER AT LEAST 10 FEET AWAY. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 15,653. UPDATED 1/19/2010 *CN UPDATED 01/27/11
Visibility, Nov 16, 2010
AFTER CLOSING LIFTGATE, REAR GLASS EXPLODED, SENDING SHARDS 10 FT. THE GAS CYLINDER STRUTS WERE THEN STUCK AT FULL EXTENSION OUT OF THE VEHICLE. THEY COULD NOT BE PUSHED IN WITH FORCE. WEATHER WAS DRY, 35 DEG.F. WE HAVE OWNED FOUR PREVIOUS ESCAPES AND HAVE NEVER SEEN ANYTHING LIKE THIS.
Power train, Nov 14, 2010
PURCHASED A 4-CYL, AT, 2010 ESCAPE XLT IN DECEMBER 2009, FROM HEALEY FORD IN ANSONIA CT, WHICH IS NOW CLOSED. TRANSMISSION SLIPPAGE, JERKING, GROWLING NOISE IN REVERSE, SUDDEN ACCELERATION ON HIGHWAY, ALL STARTED ALMOST IMMEDIATELY WITH THIS VEHICLE. RECALL REPAIR ON SOLONOID DONE, PROBLEM PERSISTS AND IS EVEN WORSE. SEVERAL NEAR ACCIDENTS WITH MY $25,000 SUICIDE RIDE I CALL AN ESCAPE...FORD HAS HAD IT TWICE FOR REPAIR WITHOUT SUCCESS. IN CT, I HAVE ONE MORE TRY AND I WILL PROCEED WITH CONNECTICUTS LEMON LAW ARBITRATION, AND FORD GETS TO BUY IT BACK. *TR
Power train, Oct 18, 2010
TRANSMISSION WILL TOTALLY DISENGAGE WHEN NEEDED THE MOST, SUCH AS ENTERING THE INTERSTATE. VERY SCARY SITUATION. DEALER SAYS NEEDS A COMPLETE OVERHAUL. ONLY 18,000 MILES. *TR
Power train, Sep 22, 2010
MY 2010 FORD ESCAPE HAS SLAMMED VIOLENTLY INTO GEAR WHILE BEING DRIVEN A TOTAL OF 5 TIMES. THE FIRST TIME THIS HAPPENED, MY WIFE WAS DRIVING AND SHE THOUGHT SOMEONE HAD HIT HER FROM BEHIND AND SHE ACTUALLY HURT HER NECK BECAUSE THE JERKING WAS SO VIOLENT. THREE OF THE 4 OTHER TIMES THAT THIS HAS HAPPENED HAVE NOT BEEN AS VIOLENT BUT IT JUST HAPPENED AGAIN ABOUT 2 WEEKS AGO (AT ABOUT 11,000) MILES AND IT WAS VERY VIOLENT (AND MY WIFE GOT 'JERKED' AGAIN). *TR
Power train, Sep 22, 2010
I PURCHASED A 2010 FORD ESCAPE LIMITED ON 29 JULY 2010. ON 20 SEP 2010 I NOTICED AS I PLACED THE VEHICLE IN DRIVE IT JERKED VIOLENTLY AND SOUNDED LIKE THE BOTTOM FELL OUT OF THE CAR. WHEN I CAME TO A RED LIGHT IT SHIFTED HARD DOWN TO FIRST GEAR. I HAD MY DAD CHECK IT OUT AND IT DID THE SAME THING WITH HIM. HE TOOK IT TO THE DEALER ON 21 SEP 2010 AND THEY SAID THERE WAS A PROBLEM, IT WAS NOT SUPPOSE TO DO THAT. THEY CHECKED WITH FORD AND THERE WAS SOME ADJUSTMENTS THEY HAD TO DO TO THE COMPUTER. THIS DID NOT FIX PROBLEM AND THEY KEPT THE VEHICLE. THEY NOW HAVE TO TAKE OUT THE TRANSMISSION AND CHECK SOLENOIDS BEFORE FORD WILL SEND A NEW TRANSMISSION. THIS COULD BECOME A SAFETY ISSUE, IF THE OPERATOR HAS TO ACCELERATE AND THE VEHICLE WILL NOT RESPOND. THE VEHICLE HAS 5000 MILES ON IT. *TR
Steering, Sep 13, 2010
PURCHASED NEW FORD ESCAPE 06/01/10, AT APPROX 800 MILES IT DEVELOPED A METAL TO METAL CLICKING SOUND WITHIN STEERING COLUMN WHEN MANUVERING IN AND OUT OF PARKING LOTS AND SLOW SPEED TURNS. BROUGHT ESCAPE TO DEALER ON 06/21/10, DEALER SAID THEY HAVE TO REALIGN MOTOR TO FRAME. NOISE RETURNED AND ESCAPE WAS RETURNED TO DEALER ON 07/27/10. DEALER REPLACED STEERING SHAFT AND COUPLING. NOISE RETURNED AGAIN, ESCAPE RETURNED TO DEALER ON 08/30/10, THIS TIME THEY ARE REPLACING WHOLE STEERING COLUMN. AS OF 09/13/10 DEALER STILL HAS ESCAPE. FORD ISSUED SSM # 21321 BUT THIS WAS A DIFFERENT KIND OF NOISE AND SERVICE MANAGER AGREED. TO ME NOISE SOUNDED LIKE THE STEERING WHEEL LOCK WAS TRYING TO ENGAGE AND THAT MAY BE WHY THEY ARE REPLACING STEERING COLUMN. *TR
Visibility, Sep 12, 2010
I RENTED A 2010 FORD ESCAPE SUV FROM DOLLAR RENTAL CAR IN SAN JOSE. ON 9/11/10 AT ABOUT 6:00 AM AT MY HOTEL I WENT TO LOAD MY BAGS TO RETURN TO THE AIRPORT. BY ACCIDENT I UNLOCKED THE REAR LIFTGATE GLASS WITH THE REMOTE. (I DID NOT THINK TO RE-LOCK IT BEFORE OPENING THE LIFTGATE.) AFTER MY BAGS WERE LOADED, I CLOSED THE LIFTGATE FIRMLY (NOT SOFTLY, BUT NOT LIKE KING KONG); UPON IMPACT OF CLOSING, THE REAR LIFTGATE GLASS EXPLODED, SHOWERING GLASS ALL OVER THE PAVEMENT AND IN THE BACK / ON MY LUGGAGE. THERE HAD BEEN NO CONTACT WITH LUGGAGE IN THE BACK / MY BAGS WERE LOW-PROFILE (I HAVE PHOTOS TO PROVE; ALSO, I HAVE A 3RD-PARTY WITNESS WHO WAS LOADING HIS CAR SEVERAL SPACES AWAY.) THE AMBIENT AIR TEMPERATURE WAS AROUND 60 DEGREES; THE WEATHER WAS FAIR / CLEAR. THE CAR HAD NOT BEEN ENTERED SINCE THE DAY BEFORE; I DID NOT EVER USE THE REAR DEFROST OR WIPER DURING THE COURSE OF MY THREE-DAY RENTAL. WHEN REVIEWING THE DAMAGE, I NOTED HOW HEAVY THE REAR WIPER MOTOR IS THAT IS ATTACHED DIRECTLY TO THE GLASS. THE SUSPENSION RODS FOR HOLDING THE LIFTGATE GLASS IN THE RAISED POSITION MUST BE VERY STRONG TO SUPPORT THAT MOTOR, ESPECIALLY WITH THE SHALLOW ANGLES INVOLVED. (OTHERS REPORTING EXPLODING REAR WINDOWS EXPLAIN THAT THE COMPRESSED GAS INSIDE THESE DEVICES CAUSES THE EXPLOSIVE NATURE OF THE FAILURE.) PRESUMABLY THIS FAILURE OCCURRED BECAUSE THE GLASS WAS NOT LOCKED, AS IT HAD NOT EXPLODED DURING PREVIOUS CLOSINGS OF THE LIFTGATE. THERE IS NO WARNING IN THE OWNERS MANUAL TO BE SURE THAT THE GLASS IS LOCKED BEFORE CLOSING THE LIFTGATE. POSSIBLY THERE WAS AN INVISIBLE DEFECT IN THE GLASS THAT CONTRIBUTED TO THE FAILURE. I WAS "BOOBY-TRAPPED" BY THIS CAR. IN MY 53 YEARS I HAVE NEVER DAMAGED A VEHICLE SIMPLY BY OPENING AND CLOSING ITS DOORS. THERE WERE NO OTHER FACTORS THAN THOSE DESCRIBED ABOVE; I HAVE PHOTOS, A 3RD PARTY WITNESS, AND WILL BE HAPPY TO TESTIFY THESE EVENTS IN COURT. UPDATED 01/06/11 *BF UPDATED IVOQ 01/07/11*TR UPDATED 05/12/11 *BF UPDATED 12/29/11 *CN
Service brakes, Hydraulic, Engine and engine cooling, Electrical system, Aug 19, 2010
2010 FORD ESCAPE. CONSUMER STATES VEHICLE HAS A FAST IDLE SPEED, IGNITION KEY LOCK PROBLEM AND A SOFT BRAKE PROBLEM. *TGW THE CONSUMER REQUESTED TO HAVE THE IDLE SPEED LOWERED TO 500 RPM. THE DEALER STATED THAT COULD NOT BE DONE BECAUSE THE IDLE WAS SET AT THE FACTORY. THE CONSUMER STATED THE VEHICLE WOULD ROLL FORWARD AND BACKWARDS DUE TO THE FAST IDLE SPEED. HE ALMOST HIT THE BACK OF A BUILDING BECAUSE THE VEHICLE ROLLED BACK WHEN HE STARTED THE VEHICLE IN REVERSE. THE KEY WAS DIFFICULT TO TURN IN THE IGNITION WHICH MADE IT DIFFICULT TO START THE VEHICLE. *JB
Visibility, Aug 12, 2010
TL*THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH THE SUN ROOF "EXPLODED" INSIDE THE VEHICLE. THE CONTACT WAS NOT INJURED BY THE GLASS DUE THE COVER ON THE SUN ROOF. THE CONTACT TOOK THE VEHICLE TO A DEALER WHO TOOK PICTURES OF THE SHATTERED GLASS AND SENT THE IMAGES TO THE MANUFACTURER. THE MANUFACTURER DETERMINED THAT THERE WAS NO DEFECT ON THE GLASS. THE CONTACT STATED THAT THERE WAS NO DEBRIS ON THE ROAD OR ANYTHING THAT HIT THE SUNROOF TO CAUSE IT TO EXPLODE. THE CONTACT STATED THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIRS AND DOES NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 600.
Engine and engine cooling, Structure, Aug 9, 2010
PURCHASED A 2010 FORD ESCAPE NEW, 4 MONTHS AFTER THE AIR CONDITIONING STOPPED WORKING. TOOK IT TO THE DEALERSHIP TO HAVE IT FIXED AND THEY CLAIMED IT COULD NOT BE FIXED BECAUSE IT WAS DAMAGED BY AN OBJECT MOST LIKELY FROM THE ROAD. DAMAGES ARE NOT COVERED UNDER WARRANTY. THE SERVICE TECH WENT ON TO SAY THAT THE GRILL DOES NOT PROVIDE ADEQUATE PROTECTION FOR THE AC CONDENSER THEREFORE EVEN IF I PAID TO HAVE IT FIXED AND DIDN'T REPLACE THE GRILL, IT COULD HAPPEN AGAIN. IT HAS BEEN OVER 3 MONTHS AND FORD STILL REFUSES TO PAY FOR THE REPAIR. IT IS NOW ON AVERAGE 102 DEGREES OUTSIDE AND I CANNOT DRIVE MY VEHICLE DUE TO THE HEAT AND INABILITY TO USE THE AC. *TR
Engine and engine cooling, Aug 5, 2010
ENGINE RACING AND JUMPING WHILE DRIVING. REVERSE MAKING LOUD NOISE. REPORTED TO DEALER AND WAS TOLD COULDN'T DO ANYTHING UNTIL IT HAPPENED AGAIN. JOLTED AT A STOP AFTER REMOVING FOOT FROM BRAKE FORCING DRIVER TO TURN INTO CURB. HAD TO FILE CLAIM WITH INSURANCE COMPANY TO GET CAR FIXED. DEALER CLAIMS NO ISSUES WITH TRANSMISSION. DID TESTING W/O INSURANCE ENGINEER PRESENT AS AGREED TO. *TR