2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Power train, Vehicle speed control, Aug 5, 2010
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED WHEN DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD SLIP AND SPORADICALLY JERK. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN ID NUMBER: 10V222000 (POWER TRAIN: AUTOMATIC TRANSMISSION) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER REPAIRED THE FAILURE TWICE HOWEVER; IT DID NOT REMEDY THE FAILURE. IN ADDITION, THERE WAS A WINDING NOISE COMING FROM THE VEHICLE AND WATER WAS ALSO LEAKING IN THE REAR OF THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 7,000. UPDATED 10/26/10. *LJ THE CONSUMER STATED THE GAS PEDAL WOULD STICK AND THEN THE VEHICLE WOULD LURCH. THERE WAS A RATTLE AND NOISE COMING FROM UNDER THE VEHICLE. UPDATED 10/26/10
Service brakes, Hydraulic, Aug 2, 2010
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT WAS AT A COMPLETE STOP WITH THE BRAKES DEPRESSED WHEN HE SIMULTANEOUSLY DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT STATED THE ACCELERATOR AND BRAKE PEDALS WERE EXTREMELY CLOSE TO ONE ANOTHER AND DUE TO HIS SIZE 11.5 SHOE SIZE, HE WOULD OFTEN DEPRESS BOTH PEDALS UNINTENTIONALLY. THE CONTACT HAD NOT EXPERIENCED A FAILURE BUT WAS CONCERNED WITH THE POSSIBILITY OF BEING INVOLVED IN A CRASH. THE CURRENT MILEAGE WAS 10,000. UPDATED 10/20/10 *BF UPDATED 10/26/10*JB
Visibility, Jul 27, 2010
I RENTED A 2010 FORD ESCAPE LIMITED AND A 2010 FORD TAURUS LIMITED THIS WEEK FOR VACATION. AS I WAS OPENING THE LIFTGATE ON THE ESCAPE, THE REAR WINDOW MAKE A CREAK NOISE AND EXPLODED INTO MY FACE. I HAVE CUT ALL OVER MY HANDS, BUT THANK GOD IT AVOIDED MY EYES. MY 10 YEAR OLD SONG HAD GASHES ON HIS LEGS FROM WHERE THE GLASS FELL AS WELL. I'VE BEEN LOOKING AROUND AND THIS SEEMS TO BE A REAL PROBLEM WITH THE ESCAPES. TAKE CARE OF TOYOTA BUT TAKE CARE OF FORD TOO! *TR
Electrical system, Vehicle speed control, Jul 21, 2010
NO ACCELERATOR RESPONSE IN THE MIDDLE OF A LEFTHAND TURN WITH ONCOMING TRAFFIC. NO ENGINE REVS THEN ENGINE ROARED AND I WAS ABLE TO COMPLETE MY TURN. DEALER SAW NO ENGINE CODES,NO NOTES,A 1.5 MILE TEST DRIVE SHOWED NOTHING,NO NOTES WITH VIN AND FORD STATED NO KNOWN ISSUES. IT DIDN'T HAPPEN THEN? *TR
Suspension, Jul 2, 2010
TL*THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH SHE BEGAN TO ENGAGE THE BRAKES AND HEARD A LOUD BANG. THE DRIVER SIDE CONTROL ARM BROKE AND THE CV AXLE ALSO BROKE OFF OF THE TRANSMISSION. THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE DEALER REPAIRED THE CONTROL ARM AND THE CV JOINT. THE DEALER ALSO REPLACED THE TIRES. SINCE THE VEHICLE WAS REPAIRED IT HAD BEGUN PULLING TO THE RIGHT AFTER THE DEALER ALIGNED THE WHEELS FIVE TIMES. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WERE UNABLE TO OFFER ANY ASSISTANCE. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK. THE FAILURE MILEAGE WAS 5,842.
Other or unspecified, Jun 29, 2010
2010 FORD ESCAPE. CONSUMER EXPRESSES DISCONTENT REGARDING THE DENIAL OF A GRAB HANDLE FOR HER DISABILITY IN THE VEHICLE *TGW THE CONSUMER WAS TOLD THAT IF SHE PURCHASED THE VEHICLE, A GRAB HANDLE WOULD BE INSTALLED. HOWEVER, THAT TURNED OUT TO FALSE. NO ONE WAS WILLING TO INSTALL THE GRAB HANDLE AS THE CONSUMER WAS INFORMED IT WOULD EFFECT THE STRUCTURE OF THE VEHICLE IN CASE OF A ROLL OVER ACCIDENT. *JB
Electrical system, Jun 23, 2010
UNEXPECTED GLARE FROM THE INSTRUMENT PANEL HAS THE POTENTIAL TO BLIND YOU WHILE DRIVING THRU WINDING ROADS IN BRIGHT SUNLIGHT. THE CURVATURE OF THE LOWER RIGHT AND LEFT CORNERS OF THE PANEL NEEDS TO BE MADE OF A NON-GLARE MATERIAL. I AM GOING TO PLACE SOMETHING IN EACH CORNER TO KEEP THEM FROM REFLECTING THE SUN BACK IN ANYONE'S EYES. *TR
Power train, Jun 20, 2010
ON MARCH 14, 2010 I PURCHASED A 2010 FORD ESCAPE FROM TUTLE-CLICK FORD IRVINE, CA. WITHIN 3 WEEKS I BEGAN TO SMELL OIL BURNING AND HARD SHIFTING/BUCKING OF THE TRANSMISSION. IN EARLY MAY I RECEIVED A LETTER FROM FORD STATING A NEED FOR A TRANSMISSION SOLENOID REPROGRAMMING (PROGRAM NUMBER 10B15). WHEN I BROUGHT IT TO FORD ON JUNE 3, 2010 WITH A MERE 4,369 MILES FOR THIS SERVICE I ALSO INFORMED THEM OF THE OIL BURNING ODOR. THEY DEALT WITH TRANSMISSION PROBLEM AND FOUND AN OIL LEAK DURING THE DIAGNOSTICS. I CALLED FORD CUSTOMER RELATIONS AND IMMEDIATELY ASKED FOR A CASE TO BE STARTED ON MY VEHICLE (1422071530) THE SERVICE MANAGER INFORMED ME INITIALLY THE NEEDED TO REPLACE A GASKET AND IT WOULD BE A COUPLE DAYS. ON JUNE 4, THEY INFORMED ME THE ENGINE NEEDED TO BE REMOVED TO GET TO OIL LEAK AREA AND PART WAS TO BE ORDERED FOR THE 2010. ON JUNE 8, THE SERVICE MANAGER TOLD ME A SHORT BLOCK HAD TO BE ORDERED AND ARRIVAL WOULD BE JUNE 9. ON JUNE 9 IT HAD NOT ARRIVED. ON JUNE 10, THE SHORT BLOCK ARRIVED LATE IN THE DAY AND THE ESTIMATED COMPLETION WAS FOR JUNE 15, 2010. I PICKED UP THE CAR ON JUNE 16, 2010 WITH 4,375 AND NO FURTHER LEAKS DETECTED. I WAS TOLD BY THE SERVICE MANAGER THAT HE PUT MORE THAN 10 MILES ON IT TO PERFORM A ROAD TEST AND EVERYTHING WAS FINE. ON JUNE 17, I NOTICED A BIG PUDDLE OF OIL/FLUID IN MY PARKING AREA. I RECEIVED A PHONE CALL FROM A FRIEND I VISITED AND SHE HAD A PUDDLE OF OIL ON HER DRIVEWAY. I SPOKE WITH THE REGIONAL CUSTOMER RELATIONS CONTACT ON JUNE 17, AND HE INFORMED ME THAT HE WOULD HAVE A FACTORY TECHNICIAN COME OUT TO THE DEALERSHIP ON WEDNESDAY JUNE 23, 2010. I INFORMED HIM I WOULD BE TAKING BACK TO THE DEALER ASAP. ON JUNE 18, I DROPPED OFF THE CAR AND TOLD THEM MY ASSESSMENT OF NOT ONLY THE LEAK BUT THE TRANSMISSION WAS CHUGGING/SKIPPING. I RECEIVED A PHONE CALL AT 6PM ON FRIDAY TO INFORM ME THAT WAS TRANSMISSION FLUID LEAKING AN AXLE SEAL NEEDS TO BE REPLACED. I HAVE LOST COMPLETE FAITH IN THIS SHODDY AND INCOMPETENT SERVICE. *TR
Power train, Jun 20, 2010
I HAVE A 2010 FORD ESCAPE THAT WAS RECALLED FOR TRANSMISSION PROBLEMS, I BROUGHT THE VEHICLE IN AND IT WAS SUPPOSEDLY FIXED. I TOOK THE VEHICLE ON A TRIP THIS WEEKEND, THE TRANSMISSION SEIZED UP AND ALMOST CAUSED A TREMENDOUS REAR END ACCIDENT. I LEFT THE CAR 100 MILE FROM HOME BECAUSE NOW FORD HAS TO DO THE WORK AGAIN. I AM CONCERNED THAT THE VEHICLE HAS OTHER PROBLEMS THAT THEY ARE NOT FIXING WITH THE TRANSMISSION. *TR
Structure, Wheels, Jun 20, 2010
2010 FORD ESCAPE XLT AWD, 752.2 KM, 4 REAR SUBFRAME BOLTS DEFECTIVE. 2 FRONT SUBFRAME BOLTS MISSING, 2 REAR SUBFRAME BOLTS LOOSE, RESULT REAR WHEELS AND AXLE WERE ABOUT TO COME OFF THE VEHICLE WITH MY FAMILY IN IT. THE REAR SUBFRAME ATTACHES TO THE MAIN FRAME OF THE VEHICLE TO KEEP THE REAR WHEELS ON THE CAR. *TR
Visibility, Jun 14, 2010
WAS DRIVING MY 2010 FORD ESCAPE LIMITED WHEN I HEARD A VERY LOUD POP AND THE SUNROOF GLASS HAD COMPLETELY SHATTERED. THE PERSON IN FRONT OF ME WAS ABOUT 100 -150 METERS AHEAD OF ME, MID-60 DEGREE DAY, HIGHWAY DRIVING. WAS ABLE TO CLOSE THE INNER SLIDE BEFORE THE GLASS STARTING FALLING DOWN. *TR
Power train, May 25, 2010
2010 FORD ESCAPE. CONSUMER STATES THAT VEHICLE MAKES A SCREECHING NOISE AS HE BEGINS TO DRIVE FROM A COMPLETE STOP *TGW THE CONSUMER STATED THE NOISE WOULD GO AWAY ONCE SHE STARTED MOVING. *JB
Electrical system, May 19, 2010
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHENEVER HE GOT OUT OF THE VEHICLE, HE WOULD GET SHOCKED FROM ANY METAL PART OF THE DOOR. THE DEALER STATED THAT THE FAILURE WAS AN OPERATIONAL CHARACTERISTIC OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE CURRENT MILEAGE WAS APPROXIMATELY 4,600.
Visibility, May 10, 2010
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT SPEEDS OF 45 MPH, THE DRIVERS SIDE REAR WINDOW ABRUPTLY SHATTERED WITHOUT WARRANT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE VEHICLE WAS NOT SERVICED. THE FAILURE AND CURRENT MILEAGES WERE 1,890.
Visibility, May 7, 2010
WINDSHIELD HAS A MANUFACTURING DEFECT THAT CREATES A HEAT SHIMMER LIKE EFFECT WHEN LOOKING THROUGH IT. THIS CAUSES A DISTORTION DURING THE DAY, BUT DISTORTION INCREASES AT NIGHT OR RAINY WEATHER. FORD HAS REPLACED THIS ONCE UNDER WARRANTY WITH ANOTHER FORD WINDSHIELD. NEW WINDSHIELD HAS SAME DEFECT. *TR
Electrical system, Interior lighting, May 1, 2010
L.E.D. LITES ARE TOO DIM IN BRIGHT DAY LIGHT TO SEE ,,SAFETY ISSUE ,,MUST TAKE EYES OFF ROAD TO LOOK REAL CLOSE TO RADIO INFORMATION SCREEN & ODOMETER ,, THIS IS UNSAFE. *TR
Power train, Mar 30, 2010
2010 FORD ESCAPE. CONSUMER STATES VEHICLES SHIFTED INTO SECOND GEAR HARD AFTER SHE MOVED FROM A STOP. *TGW
Suspension, Mar 25, 2010
BRAND NEW 2010 FORD ESCAPE EXHIBITS HARSH, UNILATERAL "CLUNK" ON PASSENGER SIDE WHILE TRAVELING OVER BUMPS AND DIPS AS IF REBOUND ACTION OF SHOCK IS FAILING. THIS CLUNK OCCURS AT POSTED SPEED LIMITS AND MAY CAUSE A LOSS OF CONTROL AT HIGHER SPEEDS OR MORE SEVERE BUMPS OR POTHOLES. THE LOCAL FORD DEALER TEST DROVE WITH ME AND THEY WERE INITIALLY ALARMED, BUT AFTER DRIVING OTHER ESCAPES, THE SAME CLUNK OCCURS AND I WAS TOLD THIS IS A NORMAL OPERATING CHARACTERISTIC. THIS IS MY 2ND ESCAPE AND MY 2006 DOES NOT EXHIBIT THIS CLUNK, NOR DO ANY OTHER OF MY VEHICLES.
Air bags, Mar 16, 2010
LETTER ON BEHALF OF CONSTITUENT REQUEST ASSISTANCE RE HIS 2010 FORD ESCAPE SUV AND THE UNINTENDED DEPLOYMENT OF THE SIDE CURTAIN-IMPACT AIRBAGS; REPLY ATTN: GEORGETOWN, DE DISTRICT OFFICE. *KB THE CONSUMER STATED THERE WAS NO DAMAGE TO THE VEHICLE. *JB
Power train, Mar 8, 2010
2010 FORD ESCAPE TRANSMISSION*CW THE CONSUMER STATED A NOISE OCCURRED DURING EARLY ACCELERATION FROM A FULL STOP. THE VEHICLE HAS BEEN AT THE SHOP FOR 2 WEEKS AWAITING A NEW TRANSMISSION CHAIN TO CORRECT THE PROBLEM. *JB
Interior lighting, Mar 4, 2010
VEHICLE: 2010, FORD ESCAPE, WITH AUTOMATIC TRANSMISSION. SAFETY COMPLAINT: THERE IS NO ILLUMINATION ON THE GEAR SELECTOR FOR MODELS THAT HAVE AN AUTOMATIC TRANSMISSION WITH FLOOR SHIFTER AND CONSOLE. WHEN DRIVING THE VEHICLE AT NIGHT THERE IS NOT AN ILLUMINATED INDICATION TO SIGNIFY WHAT GEAR THE VEHICLE HAS BEEN PLACED INTO. THERE IS A VERY GOOD POSSIBILITY THAT IN A DARK VEHICLE YOU COULD EASILY MISTAKE PLACING THE VEHICLE IN EITHER REVERSE OR DRIVE AND CAUSE AN ACCIDENT BECAUSE YOU ARE EXPECTING TO GO IN A DIFFERENT DIRECTION. THIS SEEMS LIKE A BASIC FEATURE THAT FORD MOTOR COMPANY SHOULD RECALL VEHICLES TO INSTALL AN ILLUMINATED INDICATOR THAT OPERATES WITH ALL OTHER INSTRUMENTATION LIGHTS. *TR
Power train, Mar 4, 2010
I PURCHASED A 2010 FORD ESCAPE 1/2/10. A COUPLE OF WEEKS AFTER THE PURCHASE I WENT TO BACK UP AND THEN GO FORWARD. IN DOING SO, WHEN I PUT THE CAR INTO GEAR TO GO FORWARD THERE WAS A JERKING MOTION AS WELL AS A LOUD CLUNKING NOISE UNDER THE CAR. SINCE THAT TIME, I HAVE ON NUMEROUS OCCASIONS EXPERIENCE THE SAME THING. AS THE CAR SWITCHES GEARS IT WILL JERK WITH THE SAME NOISE. IT FEELS AS IF THE WHOLE BOTTOM OF THE CAR IS COMING APART AND ABOUT TO FALL OFF. I HAVE EXPERIENCED THIS AT DIFFERENT SPEEDS AND IT DOES NOT HAPPEN ALL THE TIME, BUT WHEN IT DOES YOU DEFINITELY KNOW IT. IN THE LAST THREE DAYS IT HAS HAPPENED TWICE. I TRY TO NOTICE THE RPM'S TO SEE IF IT IS IN THE MIDST OF CHANGING GEARS OR NOT AND IT IS NOT ALWAYS WHEN IT IS DUE TO CHANGE GEARS. I TOOK IT TO THE FORD DEALER WHERE I PURCHASED THE VEHICLE AND THEY TOOK IT FOR A DRIVE AND FOUND NOTHING WRONG. THEY THEN DID A DIAGNOSTIC AND SAID THEY FOUND THE FACTORY FAILED TO ENTER ALL THE CORRECT CODING FOR THE TRANSMISSION SO THEY KEPT THE CAR AND UPDATED IT. ONCE I RECEIVED THE CAR BACK IT HAS CONTINUED TO DO THE SAME THING. I WENT ONLINE AND FOUND THE 2005-2009 ESCAPE OWNERS HAD THE EXACT PROBLEM I AM CURRENTLY EXPERIENCING AND FOUND THE TRANSMISSIONS BURNED OUT AT APPROX 20,000 MILES. FORD IS TELLING ME THERE IS NOTHING WRONG WITH MINE AS THE PROBLEM HAD BEEN FIXED. I TOOK IT BACK IN FRIDAY EVENING AND WAS TOLD THEY JUST RECEIVED INFORMATION THAT SOME DEALERS FOUND THEY HAVE HAD TO TAKE THE 2010 MODELS IN, TEAR OUT THE TRANSMISSIONS AND PUT THEM TOGETHER STARTING FROM SCRATCH TO STOP THE PROBLEM. I WAS TOLD THEY WOULD LOOK INTO IT AND GET BACK TO ME. I DON'T WANT TO WAIT AND HAVE MY TRANSMISSION GO OUT BEFORE THEY WILL FINALLY SEE THERE IS A PROBLEM. *TR
Power train, Feb 16, 2010
I HAVE HAD NUMEROUS ISSUES WITH MY 2009 FORD ESCAPE 6 SPEED TRANSMISSION. THE TRANSMISSION WAS REPLACED AFTER 17000 K WITH TOTAL INTERNAL FAILURE. WITH BOTH THE NEW AND OLD TRANSMISSIONS I HAVE HAD EXPERIENCED THE FOLLOWING SAFETY ISSUE ON NUMEROUS OCCASIONS. FAILURE TO DOWNSHIFT COMING TO A STOP, WHICH HAS RESULTED IN THE CAR LINGERING IN THE MIDDLE OF INTERSECTIONS WITHOUT THE ABILITY TO ACCELERATE. THIS HAS EITHER RESULTED IN A 3 SECOND PAUSE WHILE THE TRANSMISSION DECIDES TO DOWNSHIFT, OR ON ABOUT 5 OCCASIONS THE CAR HAS RIGHT OUT STALLED. IT IS A VERY SCARY SITUATION SITTING IN THE MIDDLE OF AN INTERSECTION WITH CARS BEARING DOWN ON YOU WITHOUT THE ABILITY TO ACCELERATE TO SAFETY. THE CAR HAS BEEN IN THE SHOP NUMEROUS TIMES AND THE TRANSMISSION TECHNICIAN HAS UPDATED THE TRANSMISSION CONTROL SOFTWARE (VIA TECHNICAL BULLETIN) 3 TIMES, WHICH HAS NOT HELPED AT ALL. THE TECHNICIAN HAS MENTIONED THAT THERE ARE A STEADY STREAM OF 2009 FORD ESCAPE OWNERS IN THE SHOP WITH SIMILAR PROBLEMS, BUT THERE CLEARLY IS NO REAL SOLUTION TO THE PROBLEM. THIS IS A BRAND NEW TRANSMISSION THAT HAS BEEN RUSHED INTO THE ESCAPE TO IMPROVE FUEL ECONOMY WITHOUT PROPER TESTING. IT IS CLEAR TO ME THAT THE FORD ENGINEERS HAVE NOT FIGURED OUT HOW TO ELECTRONICALLY CONTROL THIS TRANSMISSION. I AM AN ENGINEER MYSELF AND UNDERSTAND THAT COMPONENTS SOMETIMES FAIL OR HAVE WEAKNESSES, BUT TO HAVE FAILURE LIKE THIS IN NORMAL DRIVING CIRCUMSTANCES CONSTITUTES A SERIOUS SAFETY ISSUE IN MY OPINION. I JUST HOPE NO ONE GETS SERIOUSLY HURT BEFORE FORD FIXES THIS PROPERLY. *TR
Visibility, Feb 12, 2010
THE REAR WINDOW ON OUR 2010 FORD ESCAPE SHATTERED WHEN THE DOOR WAS CLOSED. WE PURCHASED THE CAR ON NOVEMBER 5, 2009. THE CAR WAS LESS THAN 90 DAYS OLD AND HAD LESS THAN 900 MILES ON IT. IT IS USED WITHIN A 10 MILE RADIUS OF OUR HOME WITH VERY LITTLE EXPRESSWAY USE. THE FORD SERVICE DEPARTMENT SAID THAT OUR WARRANTY AND EXTENDED CARE POLICY DID NOT COVER GLASS. THE WINDOW WAS REPAIRED THROUGH OUR INSURANCE COMPANY. THERE WAS NO EVIDENCE THAT THE WINDOW HAD BEEN HIT BY FLYING DEBRIS OR MISUSED IN ANY WAY. WE FEEL THAT THE WINDOW/GLASS WAS DEFECTIVE AND A SAFETY CONCERN. IT COULD HAVE CAUSED MORE DAMAGE IF IT HAD SHATTERED WHEN WE WERE DRIVING OR IF SOMEONE HAD BEEN IN THE BACK SEAT WHEN IT SHATTERED. *TR
Electrical system, Feb 1, 2010
TL*THE CONTACT OWNS A 2010 FORD ESCAPE XLT. WHILE DRIVING 10 MPH AND ENTERING A RAMP THE VEHICLE SHUT OFF. THE BATTERY AND OIL LIGHT FLASHED ON THE DASHBOARD. THE CONTACT CHANGED GEARS TO NEUTRAL, TURNED ON THE HAZARD LIGHTS, AND PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT SHUT THE ENGINE OFF FOR A FEW MINUTES AND WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HER DESTINATION. SHE DID NOT USE THE HEAT OR RADIO IN CASE THE FAILURE WAS CAUSED BY THE BATTERY. THE VEHICLE HAS NOT BEEN DIAGNOSED AT THIS TIME. THE CONTRACT IS CONCERNED THAT THE FAILURE COULD CAUSE A MAJOR CRASH TO OCCUR. THE FAILURE MILEAGE WAS 3,950.