2003 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,313 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Explorer model years with reports.
Of the 2003 reports, 69 involved a crash and 19 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Representative owner complaints: structure
389 reports, newest first. Show all
Structure, Apr 16, 2007
CRACK IN BODY OF TAILGATE WITH NO CAUSE; CRACK STARTED AT THE BOTTOM OF THE BACK WINDOW AND RAN TO THE BOTTOM OF THE PANEL. *JB
Structure, Apr 10, 2007
THERE APPEARED WITHOUT WARNING A BIG CRACK IN THE REAR LIFTGATE OF THE 2003 FORD EXPLORER. THE CRACK GOES FROM THE BOTTOM OF THE GLASS ALL THE WAY TO THE BOTTOM OF THE LIFTGATE. THE CRACK EXPANDS AND SHRINKS ACCORDING TO THE TEMPERATURE. SO FAR IT GOT AS WIDE AS 1/4 INCH. . THE CRACK IS IN THE SHAPE OF A PEACE SIGN.*AK NOTHING HIT THE VEHICLE; IT'S STORED IN A GARAGE EVERYDAY. I WENT TO MALLOUF FORD DEALERSHIP IN NORTH BRUNSWICK NJ AND THEY SAID I'D HAVE TO PAY $800 TO FIX IT. THERE WAS ANOTHER PERSON IN THE DEALERSHIP AT THE SAME TIME WITH THE SAME PROBLEM. I WENT ONLINE AND FOUND A SLEW OF OTHER FORD EXPLORER OWNERS WITH THE SAME PROBLEM. MY CONCERN IS THE GLASS OF THE REAR LIFT GATE NOT BEING PROPERLY SUPPORTED AND WILL EVENTUALLY BECOME LOOSE, CRACK OR FALL OUT. LET'S NOT WAIT FOR SOMETHING HORRIFIC TO HAPPEN BEFORE THIS GROWING PROBLEM IS FIXED.
Structure, Apr 6, 2007
2003 FORD EXPLORER. THE BACK DOOR PANEL THAT HAS THE FORD EMBLEM ON IT IS CRACKED IN HALF FROM THE TOP TO THE BOTTOM NEXT TO THE EMBLEM. I SEE MANY OF THEM LIKE THIS. FORD WANTS ME TO PAY FOR THIS DEFECT. IT'S THEIR DEFECT.*AK UPDATED 09/16/08.*LJ
Structure, Apr 4, 2007
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2003 FORD EXPLORER WITH 43000 FAILURE MILEAGE) A CRACK ON THE REAR OF THE VEHICLE MADE THE HATCHBACK FLY UP WHILE DRIVING. THERE WAS RECALL 04V442000, BUT THIS VEHICLE WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN TAKEN TO A DEALER ABOUT THE CRACK, OR THE HATCH FLYING UP. THE CURRENT MILEAGE WAS 44264.*AK
Structure, Mar 12, 2007
TL*- THE CONTACT STATED THAT THERE WAS A CRACK ON THE PANEL ON THE REAR GATE UNDERNEATH THE WINDOW ON THE 2003 FORD EXPLORER. WHEN OPEING S THE LIFTGATE IT FELT SHAKY AND UNSTABLE. THE CONTACT STATED THIS CAUSES THE DOOR AJAR WARNING LIGHT TO REMAIN ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP, AND THEY INFORMED HER THE BACK PANEL ON THE REAR LIFTGATE NEEDED TO BE REPLACED. THE VEHICLE CURRENTLY HAS 120,000 MILES. *AK
Structure, Feb 27, 2007
CRACK IN BACK HATCH BY FORD EMBLEM. *NM
Visibility, Structure, Feb 13, 2007
TL* - THE CONTACT OWNS A 2003 FORD EXPLORER XLS. THE CONTACT STATED THAT THERE WAS A PANEL BELOW THE REAR WINDOW THAT CRACKED IN HALF VERTICALLY. THE VEHICLE WAS PARKED IN THE DRIVEWAY ,AND WHEN HE GOT TO THE VEHICLE HE FOUND IT THAT WAY. HE HAD NOT DRIVEN THE VEHICLE THAT DAY. THE CONTACT WAS CONCERNED THAT THERE WERE MANY COMPLAINTS CONCERNING THIS PROBLEM. ALSO, THE REAR WINDOW OF EXPLODED . THE FAILURE AND CURRENT MILEAGE WERE 48000.*AK
Structure, Feb 12, 2007
CRACKED PANEL BELOW GLASS ON 2003 FORD EXPLORER, BOTH ON MINE AND MY WIFE'S EXPLORER, BOTH BOUGHT BRAND NEW WITHIN A MONTH OF EACH OTHER. *NM
Structure, Feb 9, 2007
I OWN A 2003 FORD EXPLORER. THE PLASTIC PANEL JUST BELOW THE TAIL GATE WINDOW HAS CRACKED FROM TOP TO BOTTOM. UPON DOING SOME RESEARCH ON THIS PROBLEM IT APPEARS THAT THERE ARE 100'S OF SIMILAR INCIDENTS. *JB
Power train, Structure, Feb 4, 2007
2003 FORD EXPLORER XLT VERTICAL CRACK IN FIBERGLASS TAILGATE PANEL JUST BELOW REAR WINDOW GLASS NO IMPACT TO TAILGATE OCCURRED-CRACK JUST APPEARED WHILE DRIVING. TRANSMISSION HAD TO BE REBUILT AT 50000 MILES. *JB
Structure, Feb 4, 2007
FORD EXPLORER 2003. TAILGATE CRACKED IN HALF BELOW WINDOW. NO PRECIPITATING CAUSE. CAR UNDER WARRANTY, DEALER STATED THIS WAS MANUFACTURING DEFECT. REPLACED AT NO CHARGE, APPARENTLY WITH ANOTHER DEFECTIVE TAILGATE. TAILGATE CRACKED AGAIN 9 MOS. LATER. DEALERSHIP REQUIRED PAYMENT OF 20% FROM OWNER SINCE VEHICLE OUT OF WARRANTY (38K MILES) EVEN THOUGH IT WAS ADMITTEDLY FORD'S MANUFACTURING DEFECT. FORD REPLACED THE TAILGATE WITH A THIRD DEFECTIVE TAILGATE THAT WILL UNDOUBTEDLY CRACK AGAIN. BOTH FORD FACILITIES STATED THAT THEY'D WISH THAT FORD WOULD DO A RECALL AND "ACCEPT RESPONSIBILITY FOR THE DEFECT". THEY'D REPLACED ONE A MONTH AT THE SMALL DEALERSHIP AND "MANY" AT THE LARGER DEALERSHIP. PICTURES AVAILABLE PER E-MAIL IF DESIRED. *NM
Structure, Jan 30, 2007
UPON GOING OUT TO MY TRUCK THIS MORNING TO PUT MY SONS STUFF IN THE BACK, I NOTICED THAT I HAVE A CRACK IN THE PANEL JUST BELOW MY LIFTGATE GLASS. THIS STRUCK ME AS UNUSUAL AS I DON'T EVEN USE THE LIFTGATE WINDOW. I DECIDED THAT I WOULD DO A SEARCH FOR A RECALL THAT I MAY NOT HAVE BEEN PRIVY TO...AND I HAVE FOUND HUNDREDS OF COMPLAINTS, BUT NO RECALL. THE DEALERS ARE REFUSING TO REPLACE THIS ITEM EVEN WHEN IT IS UNDER WARRANTY, THEY SAY IT ISN'T COVERED. IF THERE IS OBVIOUSLY A DEFECT AND THIS MANY PEOPLE ARE HAVING THE SAME ISSUE ... WHY ISN'T SOMETHING BEING DONE ABOUT IT. IF IT KEEPS CRACKING THE GLASS IS GOING TO FALL OUT!! THE DEALERSHIPS ARE SAYING THAT IF YOU STILL HAVE WARRANTY THAT THEY WILL REPLACE IT NO CHARGE, BUT AT THE SAME TIME EVEN IF YOU DO HAVE WARRANTY ... IT ISN'T COVERED. THERE SHOULD BE A RECALL ON THIS...AS IT DOES POSE A HAZARD IF THE WINDOW FALLS OUT DUE TO THE CRACK IN THE STRUCTURE. DOES ANYONE KNOW IF ANYTHING CAN BE DONE ABOUT THIS OR WHO WE NEED TO CONTACT??? *JB
Structure, Jan 13, 2007
REAR HATCHBACK WAS TAKEN TO FORD FOR A RECALL REGARDING THE HATCHBACK HINGES. THE STRESS OF THE FAILED HINGES HAS CAUSED CRACKS TO DEVELOP BELOW THE REAR WINDOW IN THE FACIA, IT IS CRACKING. *JB
Structure, Jan 13, 2007
THE PANEL BELOW THE REAR WINDOW OF MY 2003 EXPLORER HAS CRACKED/BROKEN INTO PIECES. THE 6-8 INCH BREAK RUNS TO THE RIGHT OF THE FORD EMBLEM. APPARENTLY THIS IS A VERY COMMON DEFECT IN 2002-2003 EXPLORERS WHICH FORD REFUSES TO ACKNOWLEDGE. *JB
Structure, Jan 5, 2007
JUST NOTICED A LARGE CRACK IN PANEL UNDERNEATH REAR WINDOW OF 2003 FORD EXPLORER XLT. THE CRACK JUST APPEARED WITHOUT ANY REASON. DEALER REFUSES TO PAY FOR REPLACEMENT. WE HAVE NOT REPAIRED YET BECAUSE WE ARE SEEKING DEALER REIMBURSEMENT. THERE ARE A HUGE NUMBER OF CASES OF THIS SAME PROBLEM IN 2002 AND 2003 EXPLORERS. ONE WEBSITE THAT LISTS MANY OTHERS WITH SAME PROBLEM IS AUTOBEEF.COM. DEALER ESTIMATE WAS $648. PLEASE ACKNOWLEDGE RECEIPT OF THIS COMPLAINT AND INFORM US ON HOW TO PROCEED. *JB
Structure, Dec 5, 2006
REAR LIFTGATE BODY PANEL BELOW GLASS WINDOW DEVELOPED A CRACK FROM TOP TO BOTTOM TODAY AFTER CLOSING THE LIFTGATE. THE DEALER SAYS IT IS NOT COVERED AND THEY HAVE SEEN THIS BEFORE. THIS IS CLEARLY A DESIGN DEFECT SINCE THIS PANEL IS BROKEN BUT NOT THE GLASS IN THE LIFTGATE. *JB
Structure, Dec 3, 2006
THE LIFT GATE TRIM PIECE NEEDS TO BE REPAIRED FOR THE 4TH TIME NOT INCLUDING LIFT GATE RECALL WHICH WOULD BE THE 5TH REPAIR. I HAVE BEEN INFORMED BY LOCAL DEALER THAT THIS IS "DESIGN FLAW" AND FORD HAS YET INFORMED THEM HOW TO CORRECTLY REPAIR THE PROBLEM. *JB
Structure, Nov 29, 2006
MY 2003 XLT EXPLORER HAS A FIBERGLASS PANEL BELOW THE WINDOW ON THE TAIL GATE. WE PURCHASE THE VEHICLE FROM A FORD DEALER IN AUGUST AND WITH IN A COUPLE OF WEEKS A CRACK APPEARED FROM THE WINDOW TO THE TOP OF THE FORD EMBLEM. I BROUGHT THE VEHICLE BACK TO THE DEALER AND THEY STATED THAT THEY HAVE SEEN THIS PROBLEM IN MANY EXPLORERS AND FORD IS AWARE OF IT BUT THEY DO NOT OFFER ANY SAVINGS OR WARRANTY COVERAGE FOR REPAIR. IF THIS IS A COMMON DEFECT, THAN WHAT IS FORD DOING TO REMEDY THIS ISSUE? *NM
Structure, Nov 6, 2006
FORD EXPLORER- 2003 LOCATION REAR HATCH OR DOOR. PANEL BELOW WINDOW WHERE FORD EMBLEM APPEARS. PLASTIC BODY PART SPLITS FOR NO APPARENT REASON. HAS HAPPENED TO MANY OTHER EXPLORERS. DEALER SAYS IT IS CAUSED BY REAR WIPER MOTOR BEING HOUSED BEHIND CRACK. DEALER WILL NOT REPAIR, THOUGH THIS IS A KNOWN DEFECT, WITHOUT CHARGING CUSTOMER AN EXTENDED WARRANTY DEDUCTIBLE. *NM
Structure, Nov 6, 2006
I OWN A 2003 FORD EXPLORER XLT, AND YESTERDAY I NOTICED THAT THE BACK PANEL BELOW THE BACK GLASS, HAS A 1/4 CRACK ALL THE WAY DOWN IT! IT IS LOCATED A INCH OR TWO RIGHT OF THE FORD EMBLEM. THIS IS RIDICULOUS, I CALLED THE DEALERSHIP AND THEY TOLD ME TO BRING IT IN FOR AN ESTIMATE, SINCE I HAVE 59,000 MILES ON THE VEHICLE, IT ISN'T COVERED UNDER THE WARRANTY. WELL, ON THE FORD WEBSITE UNDER MY WARRANTY INFORMATION IT STATES THAT CORROSION AND DEFECTIVE PARTS ARE COVERED FOR 5 YEARS REGARDLESS OF MILES DRIVEN. WELL WHAT DOES THIS FALL UNDER? I HAVE PUT SO MUCH MONEY IN THIS VEHICLE BECAUSE OF OTHER MECHANICAL PROBLEMS, THAT I AM NOT GOING TO PUT MORE MONEY IN IT FOR THIS. FORD NEEDS TO COVER IT, OR START SOME TYPE OF INVESTIGATION FOR A RECALL. *JB
Structure, Oct 19, 2006
DT*: THE CONTACT STATED WHILE PARKED IN A DRIVEWAY UNLOADING THE VEHICLE, THE REAR GATE HINGES FRACTURED AND THE GLASS DROPPED. THE MANUFACTURER WAS CONTACTED, AND INFORMED THERE WAS NO RECALL FOR THIS DEFECT. THE CONTACT EXPRESSED CONCERN BECAUSE THE HINGES HELD THE GLASS AND THE INCIDENT COULD HAPPEN WHILE DRIVING AFFECTING OTHER VEHICLES ON THE ROAD.
Structure, Sep 9, 2006
THE PANEL DIRECTLY BELOW THE REAR WINDOW IN MY 2003 FORD EXPLORER HAS DEVELOPED LARGE CRACKS IN IT. AFTER TALKING TO THE DEALER, IT WAS VERY EVIDENT THAT THIS IS A COMMON DEFECT AS THEY SAID THEY SEE A MINIMUM OF 10 PER YEAR AND THAT FORD WILL NOT FIX IT UNLESS IT IS UNDER WARRANTY. MY VEHICLE HAS 68,000,MILES ON IT. I ALSO HAVE SEEN THIS DEFECT LISTED MULTIPLE TIMES IN AUTOMOBILE DEFECT WEBSITES SUCH AS WWW.CARCOMPLAINTS.COM. *NM
Structure, Sep 7, 2006
THE REAR PANEL BELOW MY WINDOW ON MY 2003 FORD EXPLORER CRACKED ALL THE WAY THROUGH. I WENT SNOW SKING AND AFTER DOING RESEARCH ON THE INTERNET, I FOUND THAT THIS SCENARIO IS COMMON. THE PANEL GETS MOISTURE BEHIND IT AND FREEZES, THEN CRACKS. I HAVE A FORD MANUFACTURER WARRANTY, AND I AM STILL UNDER WARRANTY. I CONTACTED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE, I CALLED THE FORD CUSTOMER SERVICE LINE, AND CONTACTED THE LOCAL MEDIA, WHO SUGGESTED YOUR WEBSITE. NO ONE IS WILLING TO FIX THE PROBLEM, AND ONE DAY IT WILL FALL OFF WHILE I AM IN TRAFFIC. CURRENTLY I HAVE NOT FIXED THE PROBLEM. I ADVISED THE FORD CUSTOMER SERVICE PEOPLE THAT I WOULD NEVER FIX THE PROBLEM. I WOULD KEEP IT THERE AS A CONSTANT REMINDER OF THEIR COMMITMENT TO CUSTOMER SERVICE. CHECK OUT THE INTERNET (AUTOBEEF.COM) LOTS OF PEOPLE ARE HAVING THE SAME ISSUE. *JB
Structure, Aug 12, 2006
AFTER OPENING THE HATCHBACK TO PUT GROCERIES INSIDE, THE WINDOW FELL. AFTER INSPECTING IT, IT TURNS OUT THE HINGE ON HATCHBACK BROKE CAUSING THE WINDOW TO FALL. IT HIT MY LEFT ARM AND FOREARM CAUSING SEVERE BRUISING, OTHER THAN THAT NOBODY ELSE WAS HURT AND THE WINDOW DID NOT FALL OFF COMPLETELY. I CALLED THE DEALER AND WAS ASKED TO DROP IT OFF FOR INSPECTION. WAS EVENTUALLY FIXED. BUT I CAN'T HELP TO WONDER IF IT WILL HAPPENED AGAIN AND IF THE CONSEQUENCES WILL BE WORSE. *JB
Structure, Aug 1, 2006
DT*: THE CONTACT STATED THAT THE PAINT ON THE EDGES OF THE VEHICLE FRONT HOOD WAS BUBBLED AND PEELED. THE SERVICE DEALER DETERMINED IT WAS CAUSED BY CORROSION. THE MANUFACTURER WAS CONTACTED AND REQUESTED THE VEHICLE OWNER TO PROVIDE A REPORT ON THE PAINT ISSUE FROM THE SERVICE DEALER. THE CONTACT WAS WAITING FOR THE REPORT FROM THE SERVICE DEALER