2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints
1,196 reports, newest first.
Steering, Apr 12, 2021
ON SUNDAY APRIL 11 2021 I WAS DRIVING MY FORD EXPLORER 2011 GLENDALE AZ AND BEING IN MOTION AN ALERT POP UP OM MY DASHBOARD SAYING POWER STEERING ASSIST FAULT LEAVING ME WITH NO STEERING SINCE MY STEERING WHEEL GOT REALLY HARD. LOOKING ONLINE FOR ANY RECALLS I FOUND ONE AND CALLED FORD AND THEY TOLD ME THE RECALL WAS NOT VALID BECAUSE THE WARRANTY WAS EXPIRED.
Steering, Apr 7, 2021
MY CAR LOST POWER STEERING CONTROL THEY WAS A RECALL BEFORE I TAKE TO DEALERSHIP THEY DONT FIXED BUT THEY REPORT FIXED
Steering, Electrical system, Engine, Mar 31, 2021
DRIVING AT 35+ ENTERING ON RAMP MPH THE CAR LOST ALL POWER AND JUST STOPPED. THE ENGINE SHUT OFF. NO WARNING LIGHTS OR ALARMS WENT OFF BEFOREHAND. ONCE THE CAR STOPPED, THE ENGINE LIGHT CAME ON, THE LOW PRESSURE LAMP TOO AND AN ALARM SOUNDED. I CALLED A TOW TRUCK AND HAD IT TOWED TO (TOLD ME MY ENGINE WAS MILKY DESTOYED)TWO DEALEARS THEN TO FORD. THEY CALLED THIS MORNING AND SAID THE WATER PUMP WENT OUT CAUSING CATASTROPHIC DAMAGE TO THE ENGINE. THE ENGINE HAS TO BE REPLACED. THEY QUOTED $8,000.00. HAD TO GET A $10,000 LOAN. [TO REPLACE STEERING AND ENGINE] THIS IS THE FIRST ONE (IT SEEMS TO BE HEADED IN THE SAME DIRECTION BUT ONLY SOONER) *PLEASE HELP ME I CAN'T AFFORD THIS AGAIN**WHILE DRIVING ON THE HIGHWAY, MY POWER STEERING WENT OUT WITHOUT WARNING. I LOST ALL POWER STEERING AND THEN THE POWER STEERING ALARM CAME ON. TOOK IT TO FORD AND HAD THE POWER STEERING REPLACED AT A COST OF $1800.00. THEN, LESS THEN 2 WEEKS LATER WHILE DRIVING AT 40 MPH, THE POWER STEERING WENT OUT AGAIN. AND AGAIN, NO WARNING LIGHTS UNTIL THE POWER STEERING WEN OUT. FORD SAID IT WAS BECAUSE MY TIRES HAD LOW TREAD AND I NEEDED TO REPLACE MY FRONT TIRES, WHICH WE HAD THEM DO. 8 MONTHS AGO, THE TRANSFER CASE WENT OUT AND HAD TO BE REPLACED ALSO WHEN PLACED IN PARK VEHICLE SHUT OFF COMPLETELY SHOWING A LOW PRESSURE OIL LAMP. HAPPENED IN MY FIRST ENGINE NOW IT'S HAPPENING IN THIS NEW ONE AND ITS NOT 2YRS OLD YET JUST GOT THE NEW ENGINE MAY/ JUNE OF 2019. THE FIRST ENGINE WASN'T 10 YEARS OLD . THE FIRST ENGINE ALL THIS HAPPENED APPROXIMATELY BETWEEN 2016 AND 2019 ONGOING UNTIL 2019 I GUESS THE WATER PUMP GAVE UP.O1 O1 2020 FOR THE SECOND ENGINE ON THE SAME COURSE AS THE FIRST
Steering, Mar 25, 2021
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT AT START UP, THE POWER ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE STEERING WHEEL STIFFENED REQUIRING EXCESSIVE FORCE TO STEER THE VEHICLE. THE VEHICLE WAS RESTARTED AND THE POWER STEERING RESUMED NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH AN INTERNAL RELAY FAILURE. THE MECHANIC REPLACED THE STEERING RACK. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) WHICH SHE LINKED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 57,000.
Steering, Service brakes, Mar 16, 2021, crash
RECALL EXPIRED WAS ALSO TOLD WARRANTY FOR RECALL EXPIRED(WAS TOLD ON PHONE THEY DIDN'T KNOW IF WARRANTY WOULD COVER UNTIL THEY RUN TEST IT THEN WAS TOLD IT EXPIRED) IN FEB I LOSS POWER STEERING AND A CLUSTER OF LIGHTS CAME ON DASH. HAPPENED IN FEB BUT CALLED AND SCHEDULED AN APPOINTMENT W FORD ON 3/1 BUT THEY DIDN'T HAVE AVAILABLE OPENING UNTIL THE FOLLOWING WEEK WE TOOK IT IN AND OF COURSE THEY SAY IT'S NOT COVERED. THIS IS BIG SAFETY ISSUES AND LOSS IT IN CURVE WHICH WAS SCARY. I DIDN'T PURCHASE CAR UNTIL 2017 SO NEVER HEARD OF RECALL AND SAME DEALER FIXED ANOTHER RECALL SO WHY DID THEY NOT FIX THIS RECALL AT THAT TIME OR MENTION THIS.
Steering, Electrical system, Exterior lighting, Mar 9, 2021
THE TRUCK WAS DRIVING SMOOTHLY AND I TURNED IT OFF, TEN MINUTES LATER THE TRUCK POWER STEERING WAS RIDICULOUSLY THOUGH I COULD BARELY DRIVE BACK HOME,STILL CAN'T USED THE TRUCK,CALLED THE DEALERSHIP AND TOLD ME THAT THIS TRUCK DOES HAS A ELECTRICAL POWER STEERING RECALL BUT THE MILEAGE WAS OVER 1000 MILES OF THE MILES THATS IN THE RECALL SYSTEM, COULDN'T IMAGINE IF THAT SITUATION HAPPENED WHILE I WAS ON THE HIGHWAY IT WOULD'VE OCCURRED AN ACCIDENT I DONT THINK ITS FAIR THAT THIS MODELS HAVE A RECALL AND THE DEALERSHIP ARE NOT DOING NOTHING ABOUT IT, I REALLY NEED SOME HELP I HAVE KIDS AND I CANNOT ENDANGER THEM BY THIS MISTAKE THE FABRICATORS DONE.
Wheels, Mar 4, 2021
ON FEBRUARY 14, 2021 WHILE CHECKING TIRE PRESSURES OF MY 4 COOPER ADVENTURER H/T CUV 245/60R18 TIRES. I NOTICED NUMEROUS SPLITTING OF THE LOWER SIDEWALL, AROUND THE BEADS OF ALL 4 TIRES. THIS IS NOT NORMAL DRY ROT / CRACKING OF THE LOWER SIDEWALL. THE SPLITTING OF THE SIDEWALLS HAVE GAPS FROM 1/16TH TO 1/8TH OF AN INCH WIDE. THE GAPS ARE 2 - 3/32NDS OF AN INCH DEEP. THE DOT #'S OF ALL 4 TIRES ARE UP83 1HT 4117. THE TIRES WERE INSTALLED AROUND THE BEGINNING OF 2018. THE TIRES HAVE APPROX. 25K MILES ON THEM. COOPER TIRES / PEP BOYS HAVE A 65K WARRANTY ON THESE TIRES. THERE IS APPROX. 7 - 9/32NDS OF THREAD LEFT ON ALL 4 TIRES. JUNE 5, 2019 COOPER TIRES ISSUED A SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 235/65R18. FEBRUARY 26, 2021 COOPER TIRES HAS ISSUED YET ANOTHER SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 275/65R18. BOTH, JUNE 5, 2019 AND FEBRUARY 26, 2021 RECALLS OF THE COOPER ADVENTURER H/T CUV TIRES WERE ISSUED DUE TO MANUFACTURING DEFECTS OF THE LOWER SIDEWALL. THE 4 COOPER ADVENTURER H/T CUV 245/60R18 INSTALLED ON MY VEHICLE HAVE VERY SIMILAR LOWER SIDEWALL DEFECTS, AS BOTH OF THE ISSUED RECALLS FOR THIS EXACT SAME TIRE MODEL. I FEEL THAT THE SPLITTING OF MY TIRES ARE A SAFETY HAZARD DUE TO MANUFACTURING DEFECTS. I WOULD LIKE TO HAVE MY 245/60R18 COOPER ADVENTURER H/T CUV TIRES, AS WELL AS ALL OF THE OTHER SIZES OF THIS MODEL TIRE MADE BY COOPER, ADDED TO SAFETY RECALL TIRE LIST.
Wheels, Mar 3, 2021
ON FEBRUARY 14, 2021 WHILE CHECKING TIRE PRESSURES OF MY 4 COOPER ADVENTURER H/T CUV 245/60R18 TIRES. I NOTICED NUMEROUS SPLITTING OF THE LOWER SIDEWALL, AROUND THE BEADS OF ALL 4 TIRES. THIS IS NOT NORMAL DRY ROT / CRACKING OF THE LOWER SIDEWALL. THE SPLITTING OF THE SIDEWALLS HAVE GAPS FROM 1/16TH TO 1/8TH OF AN INCH WIDE. THE GAPS ARE 2 - 3/32NDS OF AN INCH DEEP. THE DOT #'S OF ALL 4 TIRES ARE UP83 1HT 4117. THE TIRES WERE INSTALLED AROUND THE BEGINNING OF 2018. THE TIRES HAVE APPROX. 25K MILES ON THEM. COOPER TIRES / PEP BOYS HAVE A 65K WARRANTY ON THESE TIRES. THERE IS APPROX. 7 - 9/32NDS OF THREAD LEFT ON ALL 4 TIRES. JUNE 5, 2019 COOPER TIRES ISSUED A SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 235/65R18. FEBRUARY 26, 2021 COOPER TIRES HAS ISSUED YET ANOTHER SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 275/65R18. BOTH, JUNE 5, 2019 AND FEBRUARY 26, 2021 RECALLS OF THE COOPER ADVENTURER H/T CUV TIRES WERE ISSUED DUE TO MANUFACTURING DEFECTS OF THE LOWER SIDEWALL. THE 4 COOPER ADVENTURER H/T CUV 245/60R18 INSTALLED ON MY VEHICLE HAVE VERY SIMILAR LOWER SIDEWALL DEFECTS, AS BOTH OF THE ISSUED RECALLS FOR THIS EXACT SAME TIRE MODEL. I WOULD LIKE TO HAVE MY 245/60R18 COOPER ADVENTURER H/T CUV ADDED TO THE SAFETY RECALL TIRE LIST. THIS MODEL TIRE SHOULD BE UNDER REVIEW FOR ALL SIZES THAT ARE MANUFACTURED.
Wheels, Mar 3, 2021
ON FEBRUARY 14, 2021 WHILE CHECKING TIRE PRESSURES OF MY 4 COOPER ADVENTURER H/T CUV 245/60R18 TIRES. I NOTICED NUMEROUS SPLITTING OF THE LOWER SIDEWALL, AROUND THE BEADS OF ALL 4 TIRES. THIS IS NOT NORMAL DRY ROT / CRACKING OF THE LOWER SIDEWALL. THE SPLITTING OF THE SIDEWALLS HAVE GAPS FROM 1/16TH TO 1/8TH OF AN INCH WIDE. THE GAPS ARE 2 - 3/32NDS OF AN INCH DEEP. THE DOT #'S OF ALL 4 TIRES ARE UP83 1HT 4117. THE TIRES WERE INSTALLED AROUND THE BEGINNING OF 2018. THE TIRES HAVE APPROX. 25K MILES ON THEM. COOPER TIRES / PEP BOYS HAVE A 65K WARRANTY ON THESE TIRES. THERE IS APPROX. 7 - 9/32NDS OF THREAD LEFT ON ALL 4 TIRES. JUNE 5, 2019 COOPER TIRES ISSUED A SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 235/65R18. FEBRUARY 26, 2021 COOPER TIRES HAS ISSUED YET ANOTHER SAFETY RECALL ON THIS EXACT MODEL TIRE BUT IN A DIFFERENT SIZE. THE TIRE SIZE IN THIS RECALL IS 275/65R18. BOTH, JUNE 5, 2019 AND FEBRUARY 26, 2021 RECALLS OF THE COOPER ADVENTURER H/T CUV TIRES WERE ISSUED DUE TO MANUFACTURING DEFECTS OF THE LOWER SIDEWALL. THE 4 COOPER ADVENTURER H/T CUV 245/60R18 INSTALLED ON MY VEHICLE HAVE VERY SIMILAR LOWER SIDEWALL DEFECTS, AS BOTH OF THE ISSUED RECALLS FOR THIS EXACT SAME TIRE MODEL. I WOULD LIKE TO HAVE MY 245/60R18 COOPER ADVENTURER H/T CUV TIRES ADDED TO THE SAFETY RECALL TIRE LIST. THIS MODEL TIRE SHOULD BE UNDER REVIEW FOR ALL MANUFACTURED SIZES.
Engine, Feb 15, 2021
DRIVING AT 35 MPH THE CAR LOST ALL POWER AND JUST STOPPED. THE ENGINE SHUT OFF. NO WARNING LIGHTS OR ALARMS WENT OFF BEFOREHAND. ONCE THE CAR STOPPED, THE ENGINE LIGHT CAME ON AND AN ALARM SOUNDED. WE CALLED A TOW TRUCK AND HAD IT TOWED TO FORD. THEY CALLED THIS MORNING AND SAID THE WATER PUMP WENT OUT CAUSING CATASTROPHIC DAMAGE TO THE ENGINE. THE ENGINE HAS TO BE REPLACED. THEY QUOTED $8,000.00. 8 WEEKS AGO, WHILE DRIVING ON THE HIGHWAY, MY POWER STEERING WENT OUT WITHOUT WARNING. I LOST ALL POWER STEERING AND THEN THE POWER STEERING ALARM CAME ON. TOOK IT TO FORD AND HAD THE POWER STEERING REPLACED AT A COST OF $1800.00. THEN, LESS THEN 2 WEEKS LATER WHILE DRIVING AT 40 MPH, THE POWER STEERING WENT OUT AGAIN. AND AGAIN, NO WARNING LIGHTS UNTIL THE POWER STEERING WEN OUT. FORD SAID IT WAS BECAUSE MY TIRES HAD LOW TREAD AND I NEEDED TO REPLACE MY FRONT TIRES, WHICH WE HAD THEM DO. 8 MONTHS AGO, THE TRANSFER CASE WENT OUT AND HAD TO BE REPLACED.
Steering, Feb 4, 2021
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 25 MPH, THE STEERING WHEEL FAILED TO MOVE. THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING MODULE NEEDED TO BE REPROGRAMMED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE MENTIONED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Steering, Jan 25, 2021
POWER STEERING QUIT WORKING AS I WAS DRIVING LUCKILY NO ONE WAS INJURED CALLED FORD JUST OUT OF RECALL WINDOW RECALL 15N01 CAR CLEARLY UNDER MILEAGE SINCE CAR HAS 80000 RECALL IS WITHIN 150000MILES BUT RECALL ENDED 1/16/2021 CAR IS STILL DEFECTIVE I WAS NOT NOTIFIED OF RECALL WHEN I PURCHASED CAR
Steering, Jan 21, 2021
POWER STEERING ASSIST FAULT CODE IS PRESENT AND STEERING IS ALMOST IMPOSSIBLE. THIS IS ALREADY RECALL 14S06 HOWEVER MY 2011 FORD EXPLORER ISN'T INCLUDED.
Steering, Jan 18, 2021
DRIVING DOWN THE ROAD AND POWERSTEERING GETS HARD TO TURN AND SAY POWER STEERING ASSIST FAULT IT HAS HAPPENED A NUMBER OF TIMES
Steering, Jan 15, 2021
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SUDDENLY BECAME DIFFICULT TO TURN IN EITHER DIRECTION. AFTER STOPPING AND RESTARTING THE VEHICLE, THE MESSAGE SERVICE STEERING NOW WAS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000.
Electrical system, Jan 7, 2021
THE AC/HEAT SPEED WILL RANDOMLY INCREASE/ DECREASE TO EITHER FULL OR LOW SPEED WITH IS CLICKING SOUND LIKE YOUR DOING IT ON YOUR OWN. THIS WILL CAUSE MY WINDSHIELD TO FOG UP WHEN COLD OUTSIDE WHILE DRIVING & DISTRACTING ME THE DRIVER THE ANNOYING CLICKING SOUND COMING FROM THE UNIT ITSELF. THIS COULD POSSIBLY CAUSING ME NOT TO SEE SOMETHING COMING OR IN THE ROAD CAUSING ME TO WRECK & PUTTING MY FAMILY IN DANGER.
Electrical system, Jan 5, 2021
REAR VIEW CAMERA NOT WORKING PROPERLY - REPAIR QUOTED ~$800 TO REPLACE CAMERA
Electrical system, Jan 5, 2021, crash
REAR VIEW CAMERA UPSIDE-DOWN / MIRRORED
Electrical system, Jan 5, 2021
APIM MODULE WENT BLACK - NO CONTROLS, NO BACKUP CAMERA / PROXIMITY ALERTS
Steering, Dec 21, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS EXTREMELY HARD TO TURN. THE CONTACT NEEDED ASSISTANCE TO GET THE VEHICLE OFF THE ROADWAY. THE SERVICE POWER STEERING, TRACTION CONTROL AND POWER STEERING ASSIST WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO JIMMY MICHEL MOTORS, INC. (555 S ELLIOTT AVE, AURORA, MO 65605, (417) 678-5001) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AND 14E001000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS OVER THE MILEAGE AND REPAIRS WERE NOT COVERED. THE FAILURE MILEAGE WAS 169,573.
Steering, Electrical system, Dec 17, 2020
VEHICLE WAS PURCHASED A COUPLE OF MONTHS AGO AND HAS BEEN FINE UNTIL TODAY. PULLED INTO THE GAS STATION, TIRE LOW LIGHT CAME ON, PULLED OVER TO GET AIR AND POWER STEERING WENT OUT. COULDN'T GET THE VEHICLE STEERING TO WORK AT ALL.
Steering, Dec 15, 2020
THE CAR DROVE FINE AT 7AM - AT 8:30 AM. I PULLED OUT OF MY DRIVEWAY, I WAS GOING 45 MPH WITH MY 9 YEAR OLD IN THE CAR ON A VERY BUSY ROAD, ALL OF A SUDDEN THE CAR STARTING FLASHING "HILL DESCENT CONTROL OFF" THEN IT WENT TO "SERVICE ADVANCE TRAC" THEN "SERVICE POWER STEERING NOW" AND POWER STEERING COMPLETELY FAILED. I HAD TO STEER THE CAR TO THE SIDE OF A DITCH WITH MY 9 YEAR OLD DAUGHTER, AND ITS 26 DEGREES OUT. CAR HAD TO BE TOWED TO MY REPAIR SHOP. REPAIR GUY STATES POWER STEERING RACK IS NOT GOOD AND STATES THERE IS AN OPEN RECALL ON 2011 FORD EXPLORER FOR IT. I LOOK THROUGH SERVICE RECORDS I SHOW HIM IN 2016 RIVERHEAD FORD DID THE WORK 5 DAYS AFTER I BOUGHT THE CAR - HE SAYS THERE IS NO WAY IT WAS DONE OTHERWISE THIS WOULD NOT BE HAPPENING. OR, THE PARTS THEY USED TO REPAIR IT ARE FAULTY. I CALLED RIVERHEAD FORD THEY CAN'T SERVICE THE CAR, OR GIVE ME A LOANER UNTIL 1/7/2021 BECAUSE OF COVID & TOLD ME THERE WAS NOTHING THEY CAN DO. IN THE LAST FOUR YEARS I'VE REPLACED THE POWER STEERING RACK, THE ENGINE BLEW 18 MONTHS AGO, AND NOW THE POWER STEERING RACK AGAIN. THE CAR IS DEFECTIVE, AND I'M LUCKY MY DAUGHTER AND I ARE ALIVE. FORD NEEDS TO ADDRESS THIS BEFORE SOMEONE IS KILLED.
Steering, Dec 11, 2020
TRIED DRIVING MY EXPLORER ONE MORNING AND I HAD NO POWER STEERING CONTROL, MEANING THE STEERING WHEEL WAS VERY HARD TO TURN AND I WASN'T ABLE TO PULL IT OUT OF CAR PORT BEING THAT SAID I SEARCH MORE ABOUT THE ISSUE ONLINE AND FOUND OUT THAT THERE WAS A RECALL FOR POWER STEERING LOSS. CONTACTED FORD TO SEE IF THE COULD FIX IT DUE TO THE RECALL BUT CUSTOMER SERVICE AGENT WAS SAYING MY VEHICLE DID NOT HAVE ANY RECALLS ACCORDING TO THE VIN OF MY VEHICLE, WHEN CLEARLY IT HAS THE SAME PROBLEM OTHER VEHICLES WITH SAME ISSUE AND WITH RECALL LETTER HAVE.
Steering, Dec 7, 2020
WE WERE TURNING LEFT IN A BUSY INTERSECTION, FROM A BUSY STREET ONTO A HIGHWAY, WHEN MY POWER STEERING WENT OUT SUDDENLY. NORMALLY I'M THE ONLY DRIVER OF THIS VEHICLE, MIRACULOUSLY MY HUSBAND WAS DRIVING AND WAS ABLE TO MANUALLY STEER US HOME. IF THIS FAULT HAD OCCURRED WHEN I WAS DRIVING, IT WOULD HAVE BEEN A SERIOUS ACCIDENT. IT'S A KNOWN ISSUE WITH FORD, THEY FOUGHT MANY LEGAL BATTLES OVER IT, IN MY VIN DOES NOT FALL UNDER THEIR RECALL. THEY HAVE AN FIELD SERVICE ACTION FOR MY VIN, BUT IT EXPIRES AT A HUNDRED AND 150000 MILES. I WAS LESS THAN 4000 MILES OVER THAT WHEN MINE FAILED. THIS SHOULD BE AN ACROSS-THE-BOARD RECALL FOR ALL FORD EPAS SYSTEMS FOR THE AFFECTED YEARS, AS THEY SEEM TO BE AWARE THAT IT IS AN INEVITABLE FAILURE.
Steering, Nov 30, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO HAMMONASSET FORD (191 BOSTON POST RD, MADISON, CT 06443; (203) 245-8828), WHERE IT WAS DIAGNOSED WITH NEEDING THE POWER STEERING ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,900.