2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints
1,196 reports, newest first.
Steering, Power train, Nov 29, 2020
WHILE DRIVING DOWN INTERSTATE 75 FROM GAINESVILLE FL TO LOGANVILLE GA MY POWER STEERING PUMP WENT OUT ! THANKFULLY MY CHILDREN WERE NOT IN THE CAR , BUT EVEN AFTER PULLING OVER AND CUTTING THE VEHICLE OFF TO TRY TO RESET IT IT DID NOT WORK!
Steering, Nov 24, 2020
THE STEERING WHEEL LOCKED UP WHEN MY MOM STARTED THE VEHICLE AND TRIED TO BACK UP. TOOK IT TO FORD THEY SAID A RECALL WAS OUT ON THIS BUT FORD IS NOT COVERING IT.
Steering, Nov 23, 2020
DRIVEING ON RT 53 IN ADDISON IL AT 45 MPH TOTAL LOSS OF STEERING
Steering, Nov 19, 2020
MAKING RIGHT TURN AT TRAFFIC AIGNAL, 8:30 AM S/W/C ANTHEM WAY & DAISY MOUNTAIN ANTHEM AS 85086 LOSS POWER STEERING. WARNING LIGHT CAME ON STATING POWER STEERING ASSISTANCE LOSS
Steering, Power train, Other or unspecified, Nov 12, 2020
MY POWER STEERING TOTALLY WENT OUT. IT KEPT SAYING POWER STEERING FAULT AND JUST STOPPED WORKING. THEN IT STARTED SAYING SOMETHING ABOUT TRAC TERRAIN FAULT OR SOMETHING. I'VE ONLY HAD THIS CAR SINCE 2018 AND THEN FOUND OUT TODAY THERE WAS A RECALL ON THEM FOR POWER STEERING. WE BOUGHT OUR CAR IN OKLAHOMA AND NOW LIVE IN ALABAMA. THE POWER STEERING HAS BEEN WEIRD ON ME BEFORE BUT TURNING OFF THE CAR AND RESTARTING IT WOULD FIX IT, BUT IT HAS WENT OUT SAYING FAULT WHILE I WAS GOING AROUND A TURN AND I HAD TO BRAKE QUICKLY, THROW ON MY HAZARDS, TURN OFF THE CAR AND RESTART IT. BUT NOW NOTHING IS FIXING IT, I HAD TO TOW IT TO MY HOUSE FROM AN HOUR AWAY BECAUSE I WAS STUCK AT WORK AT 1AM. I AM THE ONLY PERSON IN MY FAMILY ABLE TO WORK AND WORK ABOUT 52HOURS A WEEK AND DON'T KNOW I CAN AFFORD TO FIX THIS ISSUE THAT APPARENTLY WAS KNOWN BUT NOT FIXED IN MY VEHICLE BEFORE IT WAS SOLD TO ME (NOT YOUR FAULT, THE DELEARSHIPS FAULT, BUT THEY ARE 10 HOURS AWAY...)
Steering, Suspension, Nov 5, 2020
AS I WAS IN MOTION DRIVING MY SERVICE POWER STEERING LIGHT CAME ON AND ABOUT 30 SECONDS LATER I LOST ALL POWER STEERING CAUSING MY VEHICLE TO SWERVE TO THE LEFT. I WAS ABLE TO STOP THE VEHICLE. THE VEHICLE IHAS HAS THIS ISSUE OF LOOSING POWER STEERING IN THE PAST AUGUST OF 2019 AND THE POWER STEERING RACK WAS REPLACED FEBRUARY OF 2018. I HAVE TAKEN MY VEHICLE INTO THE LOCAL FORD DEALERSHIP IN 2019 AND WAS ADVISED IT NEEDED A NEW POWER STEERING RACK AT MY COST! I HAVE SINCE HAD THIS ISSUE AGAIN NOVEMBER 3RD. I HAVE CONTACTED FORD AND THE DEALERSHIP IN 2019 CREATED A FRAUD CLAIM FOR REPROGRAMING THE CLIMATE CONTROL MODULE NOTHING WITH THE ISSUE THAT I INITIALLY BROUGHT IN WITH. IM SCARED FOR THE SAFETY OF MY FAMILY IN THIS VEHICLE AND THE UNETHICAL CLAIM BARNES BAKER AUTOMOTIVE OF TRENTON, MO HAS CLAIMED. MY VEHICLE IS NOT SAFE TO DRIVE AT THIS TIME AND I HAVE CONCERNS THAT THE SUSPENSION RECALL HAS EVEN BEEN PREFORMED. THE RECALL FOR THE POWER STEERING HAS BEEN PERFORMED BUT, IS AN ONGOING PROBLEM FOR MY VEHICLE. FORD IS CLAIMING THIS IS NOT A RECALL RELATED ISSUE WHICH THIS VEHICLE HAS HAD A ONGOING P[ROBLEM WITH THE POWER STEERING LOCKING UP. THIS ALMOST CAUSED AN ACCIDENT!
Steering, Nov 3, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING IN DRIVEWAY AT LOW SPEEDS, THE STEERING WHEEL WAS FIRM AND HARD TO TURN HOWEVER, AFTER SHIFTING TO PARK AND RESTARTING THE VEHICLE, THE STEERING WORKED AS DESIGNED. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED FAMILY FORD, INC., (30 NJ-183, NETCONG, NJ 07857, (973) 347-3000) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE MENTIONED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 77,022.
Steering, Nov 3, 2020
POWER STRESSING WENT OUT ALONG WITH WARNING NOTICES OF SELECT TRACK SERVICE REQUIRED
Air bags, Seat belts, Nov 3, 2020
MY AIR BAG CONTROL LIGHT CAME ON 3 YEARS, I TOOK THE VEHICLE TO THE FORD DEALERSHIP A D THEY DISCOVERED THE SEAT BELT PRETENSIONER HAD SHORTED OUT. IT WAS REPLACED AT MY EXPENSE. FAST FORWARD TO TODAY AND THE SAME LIGHT IS BACK ON FOR WHAT I IMAGINE IS THE SEAT BELT PRETENSIONER AGAIN! THE LIGHT STAYS ON FROM THE TIME THE CAR IS STARTED TILL IT'S TURNED OFF.
Power train, Oct 26, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE CONTACT ENTERED AND STARTED THE VEHICLE. THE VEHICLE WAS SHIFTED INTO REVERSE HOWEVER, WHILE TURNING THE STEERING WHEEL THE VEHICLE FAILED TO OPERATE AS DESIGNED. THE POWER STEERING WARNING LIGHT BECAME ILLUMINATED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT SPOKE WITH A REPRESENTATIVE AT TONY SERRA FORD (40905 HIGHWAY 280, SYLACAUGA, AL 35150 (256) 245-5000) AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.
Steering, Oct 20, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS STARTING THE VEHICLE, THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AL PACKER FORD ROYAL PALM BEACH LOCATED AT 10601 SOUTHERN BLVD, ROYAL PALM BEACH, FL 3341, (561) 790-1100, WHERE IT WAS DIAGNOSED WITH NEEDING STEERING BOX TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Steering, Oct 16, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED WITH THE SERVICE ADVANCE TRAC WARNING LIGHT ILLUMINATED. THE CONTACT REGAINED CONTROL OF THE STEERING WHEEL AND VEER TO THE SHOULDER OF THE ROADWAY. THE CONTACT TURNED THE VEHICLE AROUND AND DROVE BACK TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE RACK AND PINON FAILED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Steering, Oct 16, 2020
TERRAIN MANAGEMENT AND SERVICE TRAC LIGHT IS ON AND MY STEERING WHEEL IS UNABLE TO TURN
Fuel/propulsion system, Oct 7, 2020
AS A REPAIR SHOP OWNER, THE VEHICLE OWNER STATED THAT THERE WAS A STRONG FUEL ODOR AFTER FILLING THE FUEL TANK. I NOTICED FUEL STAINS FROM THE TOP OF THE TANK SO I REMOVED THE TANK AND FOUND FUEL LEAKING FROM THE FUEL PUMP MODULE. I FOUND THE STEEL LOCK RING RETAINING THE MODULE TO THE PLASTIC FUEL TANK HAD RUSTED AND THE RESULTING RUST 'BLOOM' HAD CRUSHED THE PLASTIC FLANGE CAUSING THE FUEL LEAK. I HAVE NOTICED THIS ON ANOTHER CAR ( 2007 DODGE GRAND CARAVAN, VIN [XXX]) JUST LAST WEEK WITH THE SAME ISSUE. AFTER SHARING THE PICTURES WITH A DIAGNOSTIC DISCUSSION GROUP, OTHERS HAVE SEEN THIS AROUND THE COUNTRY AND CANADA, ESPECIALLY IN THE "RUST BELT" STATES. THIS ISSUE SEEMS TO APPLY TO ANY FUEL SYSTEM WITH A PLASTIC FUEL PUMP MODULE AND A STEEL LOCK RING IN A RUST PRONE AREA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Sep 11, 2020
THE STEERING IS KNOCKING WHEN TURNING WHEN STATIONARY AND WHEN IN MOTION. THE STEERING LOCKS IN MID TURN WHILE IN MOTION.
Electrical system, Sep 1, 2020
HAZARD LIGHTS CUT ON BY THEIRSELVES WHILE I WAS AT WORK. VEHICLE WAS PARKED AND SHUT OFF. LIGHTS WILL NOT TURN OFF
Steering, Aug 31, 2020
I WAS GETTING READY TO LEAVE WORK AND I PUT MY CAR IN REVERSE THAT'S WHEN MY POWER STEERING ASSIST MALFUNCTIONED. IT HAS DONE THAT BEFORE AND I WOULD JUST PUT IT IN PARK SHUT IT OFF THEN RESTART IT AND IT WOULD BE FINE. I'VE TALKED TO MY LOCAL DEALERSHIP ABOUT GETTING IT FIXED BECAUSE IT'S A RECALL ONLY FOR THEM TO TELL ME THAT IT'S A CLOSED RECALL. AND THEY DIDN'T TELL ME THAT BEFORE I BROUGHT IT IN AND THEY'RE WANTING ME TO PAY $77 FOR THE DIAGNOSTICS TEST NOW.
Steering, Aug 31, 2020
POWER STEERING FAILED FOR THE SECOND TIME IN 4 YEARS
Steering, Aug 13, 2020
WAS BACKING OUT OF A PARKING SPACE WHEN I COULDN'T TURN THE WHEEL AND HAD THE POWER STEERING ASSIST FAULT ALERT COME ON THE DASHBOARD.
Engine, Aug 11, 2020
WHILE DRIVING WITH MY 3 YOUNG KIDS ON A BUSY ROAD, MY WATER PUMP FAILED AND CATASTROPHICALLY DAMAGED MY ENGINE. MY CAR TURNED OFF WHILE DRIVING, WITH NO WARNING. WE WERE ALMOST INVOLVED IN A HORRIBLE CAR ACCIDENT BECAUSE OF THIS. THE CAR BEHIND ME HAD TO MAKE AN ABRUPT STOP. HAD HE HIT MY CAR, WE WOULD HAVE SPUN BECAUSE OF THE FORCE. THE WATER PUMP FAILS AND BECAUSE IT'S INSIDE THE ENGINE, IT DAMAGES THE ENGINE IN SECONDS WITHOUT PRIOR WARNING. THIS TYPE OF PROBLEM PUTS PEOPLE'S LIVES IN DANGER, ESPECIALLY THOSE OF KIDS. LEAVES YOU STRANDED IN THE MIDDLE OF A HIGH TRAFFIC STREET. WITHOUT WARNING THERE IS NO WAY WE CAN PREVENT PUTTING OUR LIVES IN DANGER THIS WAY. FORD STATES THAT WATER PUMPS SHOULD LAST THE LIFE OF THE ENGINE AND ITS MANUAL DOESN'T STATE THAT THE WATER PUMP NEEDS TO BE REPLACED AFTER CERTAIN MILES. REPAIR SHOP IS QUOTING 6,000 FOR A NEW ENGINE.
Steering, Jul 16, 2020
THE STEERING FAILED WITH ASSOCIATED STEERING FAIL MESSAGE WHILE MAKE A LOW SPEED TURN MAKING IT VERY DIFFICULT TO CONTROL THE VEHICLE.I DELIVERED THE VEHICLE TO THE DEALER AS I DISCOVERED THERE WAS AN OPEN RECALL (14S06 & 15N01) ON IT FOR THIS PROBLEM. THE DEALER STATED THAT ALTHOUGH MY VEHICLE VIN WAS SUBJECT TO THESE RECALLS, FORD DENIED THE RECALL COVERAGE AS THE MILEAGE EXCEEDED PROGRAM TERMS BY 7,000 MILES. FURTHER REVIEW OF FORDS LETTER TO DEALERS DATED MAY 17, 2019, THE LETTER STATED THAT THE REPAIR WOULD BE COVERED "REGARDLESS OF MILEAGE OR WARRANTY. THIS WAS STATED IN SUPPLEMENT #3 TO THE SAFETY RECALL 14S06.
Steering, Jul 15, 2020
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE CONTACT THE SERVICE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. STERLING MCCALL FORD LOCATED AT 6445 SOUTHWEST FWY, HOUSTON, TX 77074, (281) 588-5000, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
Steering, Electrical system, Vehicle speed control, Jul 11, 2020
VEHICLE TURNS OFF AUTOMATICALLY WHILE IN MOTION. COMPLETE SHUT OFF
Other or unspecified, Jun 11, 2020
I HAVE A 2011 FORD EXPLORER LIMITED, AT RANDOM TIMES WHILE DRIVING IT WILL MAKE A GRINDING NOISE, THE VEHICLE WILL SLOW DOWN AND THEN THE TRACTION CONTROL LIGHTS WILL FLASH. IF THE TRACTION CONTROL LIGHTS STOP FLASHING THE VEHICLE WILL PICK UP SPEED AND DRIVE NORMAL BUT IF THE TRACTION CONTROL LIGHT CONTINUES TO FLASH FOR A LONG TIME EVENTUALLY THE TRACTION CONTROL SYSTEM WILL DISABLE AND THEN THE WARNINGS LIGHTS WILL SAY SERVICE ADVANCE TRAC AND COLLISION WARNING MALFUNCTION WARNING. IF I LET THE VEHICLE SIT FOR HOURS IT MAY RESET BUT IT HAS CONTINUED TO DO SO AT RANDOM TIMES AND SPEED. *TR
Steering, Jun 3, 2020
THERE IS CURRENTLY A RECALL FOR FORD EXPLORES 2011-2013. THE RECALL IS LISTED AS 14S06. I WAS TOLD BY FOR CUSTOMER SERVICE THAT MY VIN NUMBER IS NOT COVERED IN THAT RECALL. I WOULD LIKE TO APPEAL THAT. IN JANUARY 2020 MY POWER STEERING FAILED AND MY VEHICLE HAD TO BE TOWED TO A SHOP AND THE STEERING RACK AND ASSEMBLY HAD TO BE REPLACED. THIS COST ABOUT 3K IN OUT OF POCKET COSTS FOR ME TO REPAIR. LESS THEN 3 MONTHS LATER MY POWER STEERING FAILED AGAIN. THIS RESULTED IN MY VEHICLE HAVING TO BE TOWED TO THE SHOP AGAIN I WAS THEN TOLD THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE UPDATED AND IT WAS ANOTHER ALMOST $400 FOR THEM TO UPDATE THE MODULE. ALL OF THE ABOVE ISSUES ARE THE SAME ISSUES LISTED IN THE RECALL UNDER 14S06. THE ONLY ISSUE IS MY VIN NUMBER IS NOT ASSOCIATED WITH THE RECALL. I'D LIKE TO APPEAL THE DECISION THAT DID NOT INCLUDE MY VEHICLE IN THE VIN LISTING FOR THIS RECALL. *TR