2011 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,196 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Explorer model years with reports.
Of the 2011 reports, 30 involved a crash and 4 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
SeatsFeb 2, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V063000 on NHTSA.gov
Representative owner complaints
1,196 reports, newest first.
Engine, Sep 12, 2017
MY VEHICLE HAS STRONG EXHAUST FUMES COMING IN IT AS I DRIVE WHICH MAKES ME LET DOWN WINDOWS TO RECEIVE FRESH AIR.I TOOK IT TO THE FORD DEALER AND THEY WOULDN'T FIX IT BUT THEY HAD POLICE EXPLORERS THERE FIXING THE SAME PROBLEM.
Other or unspecified, Sep 9, 2017
TODAY 09/09/2017 MY FRIEND CALLED ME AS INFORMED ME THAT HE SAW YESTERDAY 09/08/2017: ON THE NEWS THERE WAS A LAW SUIT AGAINST 2011 FORD EXPLORER ABOUT CARBON MONOXIDE EMISSION. THE REPORT STATED THAT PEOPLE WERE HAVING HEADACHES, WERE NAUSEOUS, ETC.., WHICH IS EXACTLY THE SYMPTOMS I AM HAVING SINCE ROUGHLY A YEAR. ON FEBRUARY 2017, I WENT TO SEE A NEUROLOGIST AS MY HEADACHES AND NAUSEA WERE WORSE. I WENT THROUGH SEVERAL MEDICAL TESTS AND I AM TAKING A PRESCRIPTION FOR THE HEADACHES. NOW I HONESTLY AND STRONGLY BELIEVE THAT THIS PROBLEM MIGHT BE THE TRIGGER OF THE SYMPTOMS SINCE I NEVER BEEN SICK LIKE THAT BEFORE.
Other or unspecified, Aug 29, 2017
ONE WEEK AFTER PURCHASING A PRE-CERTIFIED VEHICLE, THE CAR DIDN'T WANT TO ACCELERATE & GO INTO GEAR. 4 MONTHS LATER HAVING SIMILAR ISSUES & FELT LIKE THE CAR GOT REAR ENDED WHILE DRIVING ON 2 DIFFERENT OCCASIONS ON THE HIGHWAY THAT SAME WEEK. I WAS DRAWN BING IN THE GARDEN STATE PARKWAY IN NJ AND HAD TO SLOW DOWN FOR TRAFFIC. ALSO AT THE END OF THE WEEK THE CAR DIDN'T WANT TO ACCELERATE & GO INTO GEAR WHILE DRIVING OUT OF THE DRIVEWAY.
Other or unspecified, Engine, Fuel/propulsion system, Aug 24, 2017
I HAVE 2011 FORD EXPLORER, WHICH I TAKE INTO THE LOCAL FORD DEALERSHIP FOR MAINTENANCE REGULARLY. I HAVE HAD ME EXPLORER A LITTLE OVER 2 YEARS. EVER SINCE I PURCHASED MY EXPLORER AND I WOULD TAKE IT IN FOR MAINTENANCE, I WOULD TELL THEM I SMELL EXHAUST FUMES ON THE INSIDE OF MY VEHICLE. ONLY ONCE DID THEY CHECK IT FOR ME. AT THAT TIME, THEY SAID THE GUY COULDN'T SMELL ANYTHING. WELL, TODAY 8-24-17, I HAD TO TAKE IT IN FOR ANOTHER ISSUE. MY EXPLORER ENGINE WOULD COMPLETELY SHUT OFF WHEN I WOULD DECELERATE. NEEDLESS TO SAY THAT WAS A SERIOUS ISSUE WHILE DRIVING...THEY ARE REPAIRING TODAY. BUT, I ALSO ASK THEM TO CHECK FOR EXHAUST SMELLS ONCE AGAIN. WELL TODAY, I GUESS SOMEONE SMELLED THE EXHAUST BECAUSE THEY TOLD ME THEY COULD FIX IT AT A COST OVER $200.00. SAID IT WAS AN UPDATE FOR THE EXHAUST MODULE OR SOMETHING LIKE THAT. I HAVE AN ISSUE WITH PAYING THAT, SINCE I KNOW THAT THERE HAS BEEN SEVERAL COMPLAINTS ABOUT THIS VERY ISSUE WITH MY MODEL OF FORD EXPLORER AND THAT THERE IS A CLASS ACTION LAWSUIT AGAINST FORD TO RESOLVE THIS ISSUE. THE REASON I KNOW THIS IS BECAUSE WHEN THEY INITIALLY SAID THEY DIDN'T SMELL ANYTHING I GOOGLED TO SEE IF ANYONE ELSE HAD THIS PROBLEM AND THEY DID. WHEN I ASK THE DEALERSHIP TODAY WHY I WOULD HAVE TO PAY THAT, THEY SAID BECAUSE MY VEHICLE IS NOT A POLICE VEHICLE AND THERE IS NO RECALL ON MY VEHICLE FOR THE EXHAUST PROBLEM. SO, I GUESS IF MY VEHICLE WAS A POLICE VEHICLE, IT WOULD BE REPAIRED BY FORD FOR FREE. POINT BLANK, I WOULD LIKE MY 2011 FORD EXPLORER REPAIRED BY FORD AT NO COST TO ME FOR THE EXHAUST PROBLEM.
Power train, Aug 24, 2017
ON 8/24/2017, WHILE I WAS DRIVING ON GARDEN STATE PARKWAY, NJ, APPROACHING TOLL GATE NEAR EXIST 114, SUDDENLY THE INDICATOR LIGHTS SHOWED AWD OFF AND I LOST ALL POWER. I WAS ABLE TO COAST THROUGH THE TOLL GATE BUT COULD NOT ACCELERATE ANYMORE. I WAS ABLE TO PARK ON ROAD SHOULDER. I DISMISSED INDICATOR AWD OFF WARNING BY CLICK "OK" BUT IT KEPT COMING BACK AND I CANNOT DRIVE FORWARD ANYMORE. MEANWHILE, THE TERRAIN MANAGEMENT SYSTEM INDICATION LIGHT GOT OFF. I STOPPED ENGINE AND RESTARTED ENGINE, AND EVERYTHING WAS BACK TO NORMAL. THIS IS A SERIOUS LOSE POWER ISSUE THAT MANY OTHER FORD EXPLORER OWNERS REPORTED. THERE IS A PE13003 NHTSA RECALL BUT THIS DOESN'T COVER FORD EXPLORER, EVEN I BELIEVE MANY OTHER FORD CARS (LIKE FORD EDGE) SHARE SAME PARTS WITH EXPLORER. IF I LOST POWER WHEN I DRIVE IN HIGH SPEED, I MAY END UP WITH MAJOR CAR ACCIDENT!!!
Power train, Aug 17, 2017
ELECTRONIC THROTTLE BODY ISSUE - OVER THE LAST 30 DAYS, MY 2011 FORD EXPLORER HAS STALLED LEAVING ME WITH NO POWER TO CONTROL MY SPEED. LUCKILY THE TIMES THIS HAS HAPPENED, I HAVE BEEN ON CITY STREETS DRIVING 30-40 MPH. A WARNING GOES OFF STATING "AWD OFF" AND THEN A PICTURE OF A WRENCH APPEARS AND I LOSE ALL SPEED AND AM FORCED TO LIMP OFF THE ROAD. I AM ABLE TO SHIFT INTO PARK, TURN THE VEHICLE OFF AND THEN START BACK UP. AFTER THE FIRST INCIDENT, I TOOK THE VEHICLE TO THE LOCAL FORD DEALER AND THEY WERE UNABLE TO DETECT THE ERROR CODE AND SAID IT WAS LIKELY A FLUKE. SINCE THAT VISIT TO THE DEALERSHIP, MY VEHICLE HAS HAD THIS ISSUE ON MULTIPLE OCCASIONS. TODAY, IT HAPPENED 4 TIMES WHICH HAS LEFT ME TO FEAR DRIVING ON THE HIGHWAY OR INTERSTATE FOR SAFETY REASONS. AFTER DOING ONLINE RESEARCH, IT APPEARS THAT THE ISSUE IS VERY SIMILAR TO THE ETB ISSUES THAT FORD OPENED UP "CUSTOMER SATISFACTION PROGRAM 13N03" BUT UNFORTUNATELY IT DID NOT INCLUDE FORD EXPLORERS.
Steering, Aug 17, 2017
POWER STEERING POWER LOST HARD TO TURN
Visibility/wiper, Aug 15, 2017
ALL OF THE WINDSHIELD TOP MOLDING AND HALF THE RIGHT SIDE HAS BLOWN OUT OVER LAST 2 HIGHWAY TRIPS. WINDSHIELD IS ORIGINAL AND HAS NEVER BEEN WORKED ON. USUALLY OCCURRS AT SPEEDS OF 60 MPH OR ABOVE
Structure, Aug 14, 2017
I HAVE, ON SEVERAL OCCASIONS, HAVE GOTTEN VERY VERY TIRED WHILE DRIVEING MY 2011 FORD EXPLORER TO THE POINT WHERE I HAVE ALMOST FALLEN ASLEEP BEHIND THE WHEEL DRIVING AND HAVE FALLEN ASLEEP WHILE IDILING IN THE DRIVEWAY. NOT TO MENTION THE EXCRUCIATING HEADACHES IVE SUFFERED FROM RECENTLY ALONG WITH NAUSEA, NOT TO MENTION THE SMELL OF EXHAUST IN THE CABIN.
Other or unspecified, Aug 11, 2017
I HAVE A REALLY BAD EXHAUST ODOR IN THE CABIN OF MY EXPLORER. DURING A 2500 - 5000 RPM ACCELERATION, YOU CAN SMELL EXHAUST IN THE CABIN. MY MOTHER HAS BECOME SICK RIDING IN THE VEHICLE AND VARIOUS PEOPLE WHO I HAVE DRIVEN ON LONG ROAD TRIPS WITH IN THE EXPLORER HAVE COMPLAINED ABOUT HEADACHES. COMMUTING DAILY WITH MY EXPLORER RECENTLY HAS MADE ME FEEL VERY NAUSEOUS. I HAVE COMPLAINED TO FORD IN 2013 AND 2014 ABOUT THE EXHAUST ODOR ISSUE BUT THEY SAID I DID NOT HAVE IT WITHOUT TESTING FOR CARBON MONOXIDE LEVELS. I HAVE THIS DOCUMENTED IN DEALER RECORDS AT FORD KOONS OF SILVER SPRING. BELIEVE THIS IS RELATED TO THE CARBON MONOXIDE ISSUE THAT FORD HAS REFUSED TO FIX, AND I BELIEVE MY FAMILY AND I ARE DEVELOPING HEALTH PROBLEMS DUE TO THESE CONCERNS. I WOULD LIKE TO HAVE MY CAR TESTED FOR CARBON MONOXIDE IF POSSIBLE.
Engine, Aug 9, 2017
STRONG FUME / EXHAUST SMELL IS PRESENT WHEN ACCELERATING ONTO THE HIGHWAY WITH THE A/C IN EITHER RECYCLE MODE OR NORMAL MODE. LIGHTHEADEDNESS CAN BE PRESENT AT TIMES ASSOCIATED WITH ACCELERATING THE VEHICLE. THIS EXHAUST SMELL HAS BEEN PRESENT FOR SEVERAL YEARS, AND DOESN'T SEEM TO GO AWAY OR CHANGE.
Steering, Aug 8, 2017
"POWER STEERING ASSIST FAULT" I WAS DRIVING AND ATTEMPTING TO TURN AND THE MESSAGE "POWER STEERING ASSIST FAULT" CAME ON THE STEERING WHEEL LOCKED AND WOULD NOT TURN AT ALL I WAS ABLE TO REVERSE BACK INTO A PARKING SPACE AVOIDING THE DANGER OF ALL THE PASSING CARS AND PEDESTRIANS AROUND
Steering, Aug 8, 2017
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,826.
Fuel/propulsion system, Aug 8, 2017
EXHAUST FUMES ENTER CABIN DURING HARD ACCELERATION. CONDITION HAS EXISTED SINCE NEW IN MAY OF 2011. A/C ON OR OFF, RECIRCULATION ON OR OFF. REQUIRES ROLLING DOWN WINDOWS TO REMOVE FUMES. CONDITION CAN BE DUPLICATED AT ANY TIME.
Engine, Aug 8, 2017
EXHAUST LEAKING INTO CABIN FROM BROKEN HEADER HAS BEEN LIKE THIS SINCE 2012 FORD DID NOTHING HARD ACCELERATION CABIN SMELL IS VERY STRONG
Other or unspecified, Aug 4, 2017
SHORTLY AFTER I BOUGHT MY 2011 FORD EXPLORER, I NOTICED A CARBON MONOXIDE SMELL INSIDE THE VEHICLE AND MY DAUGHTER WAS ALWAYS "TIRED" WHEN THIS HAPPENED. I OPENED THE WINDOWS. THREE DIFFERENT MECHANICS COULD NOT IDENTIFY THE PROBLEM. I HAVE HAD A CARBON MONOXIDE DETECTOR IN THE CAR FOR YEARS. I KEEP A COMFORTER IN THE CAR FOR COLD DAYS WHEN I NEED TO KEEP THE WINDOWS DOWN. I'M GLAD HIS ISSUE HAS BEEN IDENTIFIED, ESPECIALLY FOR THOSE PARENTS WHO DRIVE THEIR CHILD AROUND UNTIL THEY FALL ASLEEP.
Other or unspecified, Engine, Fuel/propulsion system, Aug 2, 2017
SMELL OF EXHAUST FUMES INSIDE THE CABIN WHEN ACCELERATING HARD (IE, TO MERGE ON THE FREEWAY ETC). HAVE NOTICED THE ISSUE SINCE WE FIRST BOUGHT IT (USED) IN 2013).
Other or unspecified, Aug 1, 2017
WE HAVE A EXHAUST SMELL IN THE CABIN AREA WHEN THE VEHICLE IS RUNNING, MOSTLY WHEN THE CLIMATE CONTROL IS OPERATING AND MORE SO WHEN THE REAR AIR IS IN OPERATION. WE HAVE REPORTED IT TO OUR LOCAL DEALER (FUTURE FORD OF ROSEVILLE CA.) AND THEY HAVE DONE NOTHING FOR THE PROBLEM. WE TRY TO DRIVE WITH THE WINDOWS CRACKED OPEN AS IF YOU DONT WE GET BURNING SENSATION IN THE EYES AND OTHER IRRATATIONS FROM IT. WE HAVE ALSO TRYED TO TRADE OFF THE VEHICLE AND HAVE BEEN OFFERED LESS THAN HALF OF WHAT THE VEHICLE BLUE BOOKS FOR . WE WOULD LIKE THIS PROBLEM ADDRESED
Fuel/propulsion system, Aug 1, 2017
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE ACCELERATOR PEDAL, A STRONG FUEL ODOR WAS PRESENT IN THE CABIN. WHEN THE AIR CONDITIONER WAS ACTIVATED, THE ODOR INTENSIFIED. THE VEHICLE WAS TAKEN TO SUNRISE FORD OF NORTH HOLLYWOOD (5500 LANKERSHIM BLVD, NORTH HOLLYWOOD, CA 91601 (818) 980-9800), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 166.
Engine and engine cooling, Engine, Aug 1, 2017
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT A STRONG FUEL ODOR WAS PRESENT IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER, LEVITTOWN FORD LLC 3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, WHERE IT WAS DETERMINED THAT EXHAUST FUMES WERE PRESENT IN THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A LITIGATION WAS CURRENTLY PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 11/13/17 *BF UPDATED 11/16/2017*JS
Steering, Jul 31, 2017
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING LOST POWER AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE DEALER WAS CONTACTED (TROPICAL FORD IN ORLANDO, FL) AND THE CONTACT WAS ADVISED TO TOW THE VEHICLE TO THE SHOP FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE OCCURRED EARLIER IN THE YEAR AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,000.
Other or unspecified, Jul 31, 2017
MY EXPLORER HAS HAD AN EXHAUST SMELL IN THE PASSENGER AREA. I HAVE BROUGHT IT TO SEARS AUTO AND FORD DEALER AND BOTH TOLD ME THERE WAS NOTHING WRONG, YET I CONTINUE TO SMELL THE EXHAUST WHEN I AM DRIVING ON THE HIGHWAY AND UP HILL, WITH MY AC ON. I AM WORRIED ABOUT THIS PROBLEM SINCE I AM NOW SEEING THAT POLICE AND OTHER EXPLORERS ARE HAVING THEM SAME PROBLEM.
Engine, Jul 30, 2017
GOT MY EXPLORER NEW IN 2011 HAD EXHAUST FUMES COMING IN TO CABIN TOOK TO DEALER 3 TIMES FOR THAT PROBLEM HAPPENS WHEN ACCELERATING OVER 3000 RPM STRONG ODOR COMES INTO CABIN. DEALER TOLD ME NOTHING WAS WRONG WITH VEHICLE. THEY SAID WAS BECAUSE IT WAS NEW EVENTUALLY WOULD CLEAR UP...TIRED OF BEING STONEWALLED BY FORD ON THIS ISSUE. PLEASE TAKE ACTION ON OUR BEHALF YOU HAVE THE POWER TO FORCE FORD TO FIX THIS ISSUE AND MAKE IT SAFE FOR ME AND MY FAMILY TO USE THIS SUV SAFELY. WE CANT AFFORD TO GET A DIFFERNT VEHICLE AT THIS TIME. PLEASE TAKE QUICK ACTION ON THIS MATTER I DONT WANT PASS OUT BEHIND THE WHEEL OF THIS TRUCK...
Other or unspecified, Jul 29, 2017
FUMY ODOR WHEN ACCELLERATE
Other or unspecified, Jul 28, 2017
WHEN I DRIVE WITH THE WINDOWS CLOSED FOR ANY LENGTH OF TIME I HAVE TO OPEN THE WINDOWS AND MANY TIMES I PULL OVER TO TAKE A BREATHER. I MENTIONED TO A FRIEND TODAY THIS PROBLEM AND HE TOLD ME HE HAD SEEN THE NIGHT BEFORE THAT THIS MODEL VEHICLE HAD MANY COMPLAINTS AS CARBON MONOXIDE MAY BE THE PROBLEM. I HAD THOUGHT ABOUT THAT BUT DISMISSED IT. IT DOES NOT HAPPEN WITH MY OTHER VEHICLES. I AM GOING TO BE VERY CAREFUL NOW BUT THIS IS RIDICULOUS. PLEASE MAKE FORD REPAIR THIS MAJOR SAFETY ISSUE.