2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
1,791 reports, newest first.
Fuel/propulsion system, May 14, 2016
I LOOSE POWER WHILE DRIVING. HAPPENS ALL THE TIME. IT IS VERY NOTICEABLE WHE CAR SHIFT INTO 3RD GEAR. MY RPM'S GO FROM 4000 TO BELOW 3000 ( NORMAL ACCELERATION). WHEN I GIVE IT A LOT OF GAS I START TO SMELL THE TURBOS BURNING. PROBABLY CAUSE BY THE FACT THE ETANOL GAS IS NOT COMPATIBLE WITH THIS TWIN TURBO SET UP. NOT TO MENTION THE TRANSMISSION LEAKS AS WELL AS THE BOTTOM SIDE OF THE THROTTLE BODY. I LOVE FORD (AMERICAN MADE). BUT AS AN AMERICAN I FEEL THAT THEY FELLED ME. BREAKS MY HEART. ANYONE KNOW WHERE TO BUY A GOOD CHEVY FROM.
Air bags, May 9, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND RESET THE WARNING LAMP. THE FAILURE RECURRED IMMEDIATELY AFTER LEAVING THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000.
Steering, Apr 23, 2016
WHILE DRIVING 35 MPH ON STRAIGHT ON MAJOR ARTERIAL STREET LOST POWER STEERING CONTROL. STEERING WHEEL IMMEDIATELY BECAME EXTREMELY STIFF AND I STRUGGLED TO PULL TO RIGHT HAND LANE AND WAS BARELY ABLE TO PULL OVER ONTO SIDE ROAD. THREE WARNING MESSAGES SHOWED UP ON DASH BOARD, "SERVICE ADVANCE TRAC", "STEERING ASSIST FAULT SERVICE REQUIRED" & CAR ICON WITH TRAC SWIRLS TRAILING CAR AND "OFF". PHOTOS ATTACHED. TURNED CAR OFF, RESTARTED AND SAME DASH BOARD IMAGES APPEARED. TOOK TO DEALERSHIP FOR REPAIR. DEALERSHIP TESTED AND SAID COULD NOT DUPLICATE RESPONSE. DOCUMENTATION ATTACHED. DEALERSHIP GAVE RVC # AND DEALERSHIP CONTACTED FORD HOTLINE ASSIST. NO REPAIR MADE. ADVISED TO RETURN IF PROBLEM OCCURS AGAIN.
Steering, Apr 6, 2016
ON TWO SEPARATE OCCASIONS, ONE ON SURFACE STREET 35MPH - 3/2/16 AND ONE ON FREEWAY 65MPH - 4/6/16 MY POWER STEERING HAS STOPPED WORKING COMPLETELY.
Structure, Mar 25, 2016
***BLF NOTE: CONTACT THE CONSUMER TO OBTAIN THE VIN AND MODEL YEAR. 3-29-2016*** HIGH TECH KEY DEVICE IN MY POCKET ,CAR IS LOCKED . WHILE I WAS PUMPING GAS ,SOMEONE ENTER THE CAR ON THE OPPOSITE SIDE,STOLE MY PURSE INSIDE OF COMPARTMENT BOX NEAR THE DRIVER SEAT .THOSE LOCKS DO NOT PROVIDE SAFETY .AS LONG THE DEVICE IS AROUND ,ANYONE CAN OPEN THE CAR .THIS IS A CRUCIAL PROBLEM .THE CONTROL DEVICE MUST WARN THE PERSON HOLDING IT , THAT SOME OTHER ACTIVITIES ARE IN PROGRESS .I BELIEVE THAT WILL SAVE SOME UNNECESSARY LOST OF BELONGINGS , OR WORSE ,THE LOST OF SOMEONE'S LIFE .I HOPE TO SEE IN THE NEAR FUTURE ,A MANUFACTURER'S RECALL OF THESE CAR KEY DEVICES.PLEASE LET THESE UNFORTUNATE EVENTS BE KNOWN BY THE PUBLIC .I AM SURE THAT I AM NOT THE ONLY VICTIM.THE VEHICLE WAS NOT IN MOTION AND WAS LOCKED.
Other or unspecified, Feb 27, 2016
I WAS DRIVING TODAY 02/26/16 FROM ATLANTA TO ALABAMA I WAS DRIVING AROUND 65-70 MPH WHEN MY DRIVER TRIM/MOLDING FEW OFF .IT ALMOST CAUSED US AN ACCIDENT OR ANOTHER CAR ACCIDENT AS WEE. THIS NEEDS TO BEEN RECALLED TO THE FORD DEALER TO FIX THIS ISSUE .I HAVE NOTICED THAT OTHERS HAD THE SAME PROBLEM. PLEASE
Tires, Feb 25, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE LOW TIRE PRESSURE WARNING LIGHT FLASHED INTERMITTENTLY. THE TIRES WERE ADDED AIR BUT THE FAILURE PERSISTED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Seats, Feb 16, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE RETRIEVING ITEMS FROM THE REAR HATCH AREA, THE MECHANICAL THIRD ROW SEAT ERRONEOUSLY RAISED UP AND CAUSED THE GROCERIES TO BECOME STUCK BETWEEN THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,785. UPDATED 04/14/16*LJ CONSUMER STATED THAT THE SEATS WERE UNSTABLE. UPDATED 05/25/18*JB
Other or unspecified, Feb 15, 2016
REAL BAD EXHAUST SMELL COMING FROM AC VENTS WHEN PASSING ANOTHER CAR AT HIGH SPEED CAR HAS BEEN TO DEALER TWO TIMES EXHAUST SMELL STILL THERE.
Electrical system, Exterior lighting, Jan 28, 2016
WE HAVE HAD CONTINUAL FAILURES WITH OUR 2015 AND 2016 FORD EXPLORERS WITH THE POLICE PACKAGE. THE BODY CONTROL MODULES, WIRING HARNESSES, RESTRAINT CONTROL MODULES THAT ARE EITHER PREVENTING NEW UNITS BEING PLACED INTO SERVICE OR FAIL ONCE THEY HAVE BEEN PLACED INTO SERVICE. WE CURRENTLY HAVE TWO OF THESE UNITS THAT WE PURCHASED OFF OF OUR STATE CONTRACT IN WASHINGTON STATE THAT ARE STILL AT THE DEALER. WE PURCHASED AND RECEIVED THESE UNITS IN NOVEMBER OF 2015. I HAVE PROVIDED THE VIN NUMBERS TO THESE TWO UNITS THAT ARE EFFECTED ALONG WITH THE REST OF THE VIN NUMBERS FOR ALL 5 UNITS WE HAVE PURCHASED WITHIN THE LAST YEAR AND A HALF. PLEASE LET US KNOW WHAT ELSE YOU WOULD REQUIRE TO POSSIBLY ASSIST US IN OUR CURRENT SITUATION. BESIDES THE VIN NUMBER FIRST ATTACHED TO THIS FORM, HERE ARE THE OTHER FOUR NUMBERS. [XXX], [XXX], [XXX], [XXX]. THANKS SO VERY MUCH FOR ANY ASSISTANCE YOU MAY BE ABLE TO PROVIDE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Air bags, Seats, Jan 15, 2016
KEEPS HAVING CHECK ENGINE LIGHT COME ON, ALSO KEEPS HAVING AIBAG DEACTIVATED SIGNAL COME ON INSTRUMENT PANEL. ALSO, KEEPS HAVING ISSUES WHERE WINDOWS WON'T GO UP OR DOWN EVEN WHEN PUSHING ANY OF BUTTONS. KEEPS HAVING PROBLEMS WITH WIPERS NOT WANTING TO WORK TOO. (ALL THESE THINGS ARE NOT CONSISTENTLY ON OR HAPPENING. THEY HAPPEN DAILY AT ANY GIVEN TIME) 2ND ROW CAPTAIN SEAT THE PUSH BUTTON WON'T WORK ON FOLDING THE SEAT. NAVIGATION SYSTEM KEEPS HAVING ISSUES OF NOT WANTING TO PROPERLY WORK OR SAYS NO NAVIGATION CARD WHEN THERE IS ONE THERE. ALSO, RADIO HAS NOT WANTED TO WORK; THE WHOLE SYSTEM ENT, NAV, PHONE, CLIMATE WOULDN'T WORK. THERE HAS BEEN FEW TIMES SMELL SOMETHING BURNING COMING THROUGH VENTS. HAVE TRIED DOING THE OWNER REPORT WITH FORD LIKE OWNERS SUPPOSE TO BE ABLE TO DO. HAVE NOT BEEN ABLE TO EVER GET A READING, OR A DIAGNOSIS. HAVE HAD IT TO DEALERSHIP 3 TIMES STILL ISSUES. ALL THESE ISSUES HAPPEN NO MATTER WHAT TEMPERATURE IS OUTSIDE, NO MATTER WHETHER DRIVING OR SITTING STILL. TO TRY GET THINGS WORKING RIGHT HAVE PULLED OVER TO TURN OFF VEHICLE AND BACK ON SEVERAL TIMES TO TRY GET THINGS WORKING PROPERLY. IT ISN'T SAFE TO DRIVE IN SOUTH GEORGIA OR IN FLORIDA IN DOWN POUR OF RAIN WHEN DON'T HAVE WORKING WIPERS!!! IT ISN'T REASSURING ABOUT DEACTIVATED AIRGBAG SIGNAL ON THE INSTRUMENT PANEL. DEFINETLY AGGREGATING CONSIDERING WE JUST PURCHASED THIS 6 MONTHS AGO! (WE HAVE 13 DIFFERENT VIDEO FOOTAGE TO ALL THIS FOR PROOF THAT WE 'VE SHOWN DEALERSHIP, AND SERVICE DEPARTMENT; VIDEOS TO BIG FOR HERE)
Fuel system, Gasoline, Tires, Jan 6, 2016
TL* THE CONTACT LEASED A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE TPMS NOT FUNCTIONING PROPERLY. THE DEALER SENT A MECHANIC TO THE CONTACT'S LOCATION WHO TOOK THE VEHICLE TO THE DEALER AND REPLACED THE FRONT DRIVER SIDE WHEEL SENSOR. THE CONTACT NOTICED THAT AS THE MILEAGE INCREASED, THERE WAS A STRONG ODOR EMITTING INTO THE INTERIOR OF THE VEHICLE. THE ODOR CAUSED THE CONTACT AND OTHER OCCUPANTS TO HAVE MIGRAINE HEADACHES THAT REQUIRED MEDICAL TREATMENT. THE CONTACT WAS TO CHECK WITH AN INDEPENDENT SOURCE AND THE MANUFACTURER FOR ODOR TESTING. THE DEALER WAS NOTIFIED OF THE STRONG FUMES AND INDICATED THAT THEY WERE NOT ABLE TO REPLICATE THE CONDITION TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500. UPDATED 05/11/16*LJ
Fuel system, Gasoline, Dec 30, 2015
CPSC: I15C0225A: 2015 FORD EXPLORER: CONSUMER STATED THE FUEL LINE WAS CRACKED. *SS THE CONSUMER WAS INFORMED A ROCK MAY HAVE HIT THE FUEL LINE. *JB
Engine, Dec 14, 2015
DURING MODERATE TO HEAVY ACCELERATION, SULFUR-LIKE EXHAUST FUMES ENTER THE CABIN THROUGH THE A/C VENTS CAUSING AN UNBEARABLE SMELL. TSBS HAVE BEEN PERFORMED, INCLUDING A NEW EXHAUST SYSTEM, WITH NO POSITIVE RESULTS. PROBLEM STILL EXISTS. I AM CONVINCED IT IS DIRECTLY ASSOCIATED WITH A/C CONTROL UNIT AND THE 3.5L ENGINE. ECO-BOOSTS DO NOT PRODUCE THE SMELL. I EVEN ASKED A POLICE OFFICER ABOUT HIS UNIT, AND NO COMPLAINTS. THEY DRIVE ECO-BOOST ENGINES.
Fuel/propulsion system, Dec 13, 2015
WHEN ACCELERATE QUICKLY EXHAUST FUMES ENTER INTO CABIN OF VEHICLE.
Structure, Engine, Dec 11, 2015
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR IN THE VEHICLE WHILE DRIVING APPROXIMATELY 45-65 MPH. THE FAILURE HAPPENED WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE APPROXIMATELY 20 HOLES THAT NEEDED TO BE RESEALED. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VENTILATION CABIN NEEDED TO BE RESEALED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. UPDATED 08/30/16*LJ; UPDATED 5/9/18*JB *CN
Engine and engine cooling, Dec 9, 2015
I NOTICED AN EXHAUST SMELL COMING FROM THE VEHICLE WHEN ACCELERATING TO ENTER TRAFFIC. AT FIRST I THOUGHT IT WAS JUST NEW CAR SMELL, BUT THIS SMELL OF EXHAUST FUMES HAS CONTINUED SINCE WE PURCHASED THE CAR NEW IN JULY 2015. I GET MY FIRST VEHICLE CHECK IN JANUARY 2016 AND NOW I'M CONCERNED. UPDATED 08/10/16.*JB THE CONSUMER REQUESTED A RESPONSE ON HOW MANY COMPLAINTS THERE ARE CONCERNING EXHAUST FUMES ENTERING THE CABIN OF THE VEHICLE. UPDATED 03/27/2017 *JS
Engine, Dec 9, 2015
EXHAUST SMELL ENTERS THE CABIN UPON MODERATE TO HARD ACCELERATION.
Engine, Nov 19, 2015
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL ODOR EMITTED INSIDE THE VEHICLE THROUGH THE VENTILATION SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VENTILATION CABINS NEEDED TO BE RESEALED AND THE VENTS NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Exterior lighting, Nov 12, 2015
THIS IS JUST A FORMAL COMPLAINT TO HOPEFULLY AVOID ACCIDENTS: HEADLIGHTS ON MOST NEW VEHICLES ARE DANGEROUS. THEY DO NOT PROJECT, IF YOU FACE A GARAGE, THERE IS A DISTINCT LINE WHERE ABOVE THIS LINE THERE IS NO EXTRA LIGHT AND BELOW THE LINE IS WHERE THE HEADLIGHTS SHINE. WHEN GOING UP AND DOWN HILLS YOU CAN SEE ABOUT 3 FEET IN FRONT OF YOU AND NO FURTHER. IT IS JUST AS DANGEROUS AROUND CURVES. YOU CAN'T READ STREET SIGNS AND IT WOULD BE HARD TO SEE DEERE STANDING ON THE SIDE OF THE ROAD. I HAD MY HEADLIGHTS ADJUSTED UP BY THE DEALERSHIP AND EVERYONE FLASHED THEIR BRIGHTS AT ME SO I HAD TO HAVE THEM TURNED BACK DOWN. MIY HUSBAND HAS A NEW HYUNDAI, EVERYONE IS FLASHING THEIR BRIGHTS AT HIM AND THEY ARE NOT ON. MY DAUGHTER-IN-LAW WHO HAS A CHEVY SAID THE SAME THING AND SHE DRIVES WITH HER BRIGHTS ON AS MUCH AS SHE POSSIBLY CAN SINCE THE LOW BEAM IS SO HORRIBLE. TAKE A TEST DRIVE IN THE COUNTRY ON HILLS AND CURVES AT NIGHT YOU'LL SEE JUST HOW DANGEROUS THESE LIGHT TRULY ARE
Fuel/propulsion system, Nov 4, 2015
EXHAUST FUMES ARE ENTERING THE PASSENGER CABIN OF THE VEHICLE WHILE DRIVING. THE EXHAUST IS MOST NOTICEABLE DURING ACCELERATION AT HIGHWAY SPEEDS. I HAVE TAKEN THE EXPLORER TO THE DEALER TWICE WHERE IT IS STILL AT SINCE OCT 5TH, TODAY IS NOV 4TH. THE FORD DEALER HAS PERFORMED A TSB TO CORRECT THE KNOWN ISSUE OF EXHAUST ENTERING THE PASSENGER CABIN. THIS FIX DID NOT CORRECT THE PROBLEM OR LESSEN IT TO ANY DEGREE. USING AN ALTAIR 4X GAS MONITOR INSIDE THE VEHICLE I OBSERVED CARBON MONOXIDE LEVELS UP TO 13PPM WHILE DRIVING THE VEHICLE.
Fuel/propulsion system, Oct 22, 2015
ON AUGUST 22, 2015 I STOPPED AT A SHELL STATION NEAR BONHAM, TEXAS. AFTER REFUELING I WAS UNABLE TO REMOVE THE FUEL NOZZLE FROM MY VEHICLE. I MOVED IT AROUND, PUSHED, AND PULLED ON THE NOZZLE TO NO AVAIL.THE VEHICLE WAS OBVIOUSLY STATIONARY AT THIS TIME. AFTER ABOUT FIFTEEN MINUTES AND WITH THE HELP OF OTHER PEOPLE I WAS UNABLE TO GET THE NOZZLE OUT OF MY VEHICLE. I TOLD THE GAS STATION ATTENDANT WHO WAS ABLE TO PUSH AND PULL THE NOZZLE ENOUGH TO GET IT DISLODGED FROM MY VEHICLE. I TOOK THE VEHICLE TO THE DEALER I BOUGHT IT FROM AUTO NATION FRISCO, TEXAS. MY VEHICLE HAD LESS THAN FIVE THOUSAND MILES ON IT AT THE TIME OF THE INCIDENT. THE DEALER REFUSED TO REPLACE THE CAPLESS FUEL SYSTEM COMPONENT SAYING IT WAS NOT BROKE IT WAS A GAS STATION ISSUE- FAULTY FUEL NOZZLE?? I SPOKE TO THE SERVICE MANAGER WHO REFUSED TO REPLACE THE COMPONENT. I WROTE A LETTER TO THE GM OF THE DEALERSHIP AS WELL AS THE VP OF CUSTOMER SERVICE FOR AUTO NATION EXPLAINING THE PROBLEM AND ASKING TO BE CONTACTED. AS OF THIS WRITING I HAVE HAD NO RESPONSE. I FILLED A COMPLAINT WITH FORD MOTOR CO. CASE# 7943196. ON 10-8-2015 I WAS ADVISED THAT THE CASE WAS CLOSED. I WAS NEVER ABLE TO TALK TO THEM SO I LEFT A VOICE MAIL AND SENT A E-MAIL ASKING TO BE CONTACTED. AS OF THIS WRITING I HAVE HAD NO RESPONSE. I WAS TOLD BY THE DEALER AFTER THE INCIDENT THAT THERE WAS A BULLETIN EXPLAINING WHAT NOZZLES TO AVOID. SEEMS LIKE GOOD INFORMATION TO HAVE PRIOR TO AN INCIDENT NOT AFTER!! I BELIEVE THIS TO BE A REAL PROBLEM AND DO NOT FEEL COMFORTABLE USING MY VEHICLE UNTIL THE COMPONENT IS REPLACED. HAVING TO PULL, PUSH, AND PRY TO GET A FUEL NOZZLE OUT OF YOUR VEHICLE SURE SEEMS LIKE A OBVIOUS SAFETY ISSUE. THE CAR DEALER AND FORD MOTOR CO. SAYS ITS NOT THEIR PROBLEM. THE GAS STATION ATTENDANT SAID IT WAS A FORD PROBLEM. CONSUMER STUCK IN THE MIDDLE!!
Other or unspecified, Engine, Oct 20, 2015
LEASED VEHICLE NEW ON OCTOBER 18, 2014. PROBLEM BEGAN IMMEDIATELY AT APPROXIMATELY 200 MILES. WHEN PASSING ANOTHER VEHICLE OR ACCELERATING FROM STOP, EXHAUST FUMES FILL THE CABIN THROUGH THE A/C VENTS. OCCURS TO THE EXTENT THAT ALL WINDOWS AND SUNROOF MUST BE OPENED IN ORDER TO CLEAR FUMES. HAS MADE DRIVER AND PASSENGER(S) LIGHT-HEADED, UPPER RESPIRATORY IRRITATION HAS HAPPENED, AS WELL. GENERALLY OCCURS WHEN WINDOWS ARE UP AND A/C IS OPERATING. REPORTED TO DEALER, WAS TOLD "THERE IS NO TSB FOR THIS PROBLEM BASED ON YOUR VIN" (THOUGH ALL PRIOR YEAR EXPLORERS 2011-2014 HAVE THIS PROBLEM AND IT HAS NOT YET BEEN RESOLVED BY FORD, AND THERE IS A CLASS ACTION SUIT IN FL WHICH WAS GIVEN CLASS ACTION STANDING BY A JUDGE IN OCTOBER, 2014. MY VEHICLE IS NOT "YET" LEMON LAW ELIGIBLE BECAUSE THE NUMBER OF REPAIR ATTEMPTS HAS BEEN LIMITED BY HEALTH PROBLEMS. FORD SHOULD OFFER TO BUY EFFECTED VEHICLES BACK WITHOUT NEED TO GO THROUGH LEMON LAW, AS THIS IS A CARBON MONOXIDE AND "BREATHING EXHAUST FUMES" HEALTH HAZARD WHICH OCCURS ALMOST EVERY TIME THE VEHICLE IS DRIVEN.
Engine, Oct 9, 2015
WHEN PERFORMING A HARD ACCELERATION ENTERING THE INTERSTATE OR QUICKLY MANEUVERING AROUND ANOTHER VEHICLE, THERE IS A STRANGE ODOR THAT COMES THROUGH THE VENTS. SMELLS LIKE EXHAUST. THIS BOTH WHEN THE WINDOWS ARE UP AND THE A/C IS ON OR IF WIDOWS ARE DOWN AND A/C TURNED OFF. THE SMELL LASTS A FEW SECONDS BEFORE GOING AWAY. I'M CONCERNED ABOUT THE LONG TERM EFFECTS OF THIS ON PERSONAL HEALTH. MY 2015 EXPLORER IS CURRENTLY AT FORD BEING CHECKED OUT. I'VE BEEN TOLD THERE IS A TSB OUT ON THIS ISSUE, BUT THEY DON'T KNOW HOW TO REPAIR IT. WAITING ON SOME KIND OF POSITIVE OUTCOME AT THIS POINT.
Other or unspecified, Oct 1, 2015
NEW (DEALER DEMO), 2015 EXPLORER XLT WITH ~6000 MILES ON IT. THE VEHICLE CABIN FILLS WITH ACRID, "HAIR/PLASTIC BURNING" SMELLING FUMES WHEN UNDER HEAVY ACCELERATION; MOSTLY AT >4500RPM WHILE TRYING TO PASS OR ENTER TRAFFIC. THE FUMES CAUSE HEADACHE AND NAUSEA AND ACTUALLY LEAVE A LONG LASTING, BURNING/OILY TASTE IN THE MOUTH AFTERWARDS. IT TAKES ALL WINDOWS OPEN FOR MANY MINUTES TO CLEAR MOST OF THE FUMES/SMELL OUT. THE PHYSICAL EFFECTS SEEM TO LAST FOR UP TO 30 MINUTES. THIS APPEARS TO BE A CONDITION THAT HAS EXISTED SINCE THE 2011 MODEL AND IS STILL PRESENT IN THE 2015 MODEL.