2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints
1,700 reports, newest first.
Other or unspecified, Engine, Aug 4, 2018
FAMILY HAS BEEN HAVING NEUROLOGICAL SYMPTOMS AFTER SMELLING SEVERE EXHAUST IN THE CAB OF OUR VEHICLE.
Tires, Jul 27, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 H452 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT CHUNKS AND PIECES OF THE RUBBER DETACHED FROM THE TIRES. THE VEHICLE WAS TAKEN TO SUPERIOR FORD (4303 LA-19, ZACHARY, LA 70791, 225-654-2611) WHERE IT WAS DETERMINED THAT THE TIRE MANUFACTURER WOULD ONLY COVER SIXTY PERCENT OF THE TIRE REPLACEMENT AFTER 12,000 MILES. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE TIRES WERE NOT REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 12,200.
Steering, Jul 25, 2018
SUDDEN POWER STEERING FAILURE RESULTING IN AN UNSAFE AND UNUSABLE CONDITION IN WHICH THE VEHICLE CAN BE DRIVEN. DASH ALERTS BEGAN TO GO OFF, AND THE STEERING WAS STILL USABLE. NEXT TIME THE CAR WAS STARTED THE POWER STEERING WAS NO LONGER OPERATING AND SEVERAL ADDITIONAL DASH WARNING INDICATORS WERE GOING OFF.
Tires, Wheels, Jul 24, 2018
2017 FORD EXPLORER SPORT WITH HANKOOK 255/50R20 105H VENTUS S1 NOBLE 2 TIRES ARE CHIPPING/CUTTING AND WEARING PREMATURELY. VEHICLE ONLY HAS 12,500 MILES.
Structure, Jul 21, 2018
MOLDINGS FLY OUT WHILE DRIVING. REPLACED THEM ONCE ALREADY. SECOND TIME IT FLEW OUT HIT ANOTHER CAR.
Engine, Jul 17, 2018
MY EXPLORER SPORT WITH TURBO HAS A RECURRING OIL LEAK THAT THE DEALERSHIP HAS ATTEMPTED TO REPAIR A FEW TIMES. I CAN SMELL OIL BURNING WITHIN MINUTES OF DRIVING THE VEHICLE AND THERE ARE OIL STAINS ON OUR GARAGE FLOOR. MY CONCERN IS THAT OIL MAY BE LEAKING ONTO HOT ENGINE COMPONENTS CREATING A FIRE HAZARD. THE DEALERSHIP HAS HAD THE VEHICLE FOR OVER 2 WEEKS CUMULATIVELY AND I BELIEVE THIS IS PART OF A BIGGER PROBLEM. THE GM TOLD ME TODAY THAT HE BELIEVES THIS IS A FREAK OCCURRENCE, BUT IN SPEAKING WITH A FRIEND OF MINE WHOSE HUSBAND IS A MECHANIC ON FORDS, HE SAID THE FORD KNOWS THIS IS AN ISSUE, BUT HASN'T ISSUED A RECALL FOR THIS MODEL, YET. I'M NOT SURE WHAT TO DO AT THIS POINT. I JUST KNOW THAT I'M PAYING FOR A VEHICLE THAT I CAN'T DRIVE AND THE DEALERSHIP DOESN'T KNOW HOW TO REPAIR IT WHICH IS VERY CONCERNING.
Seats, Jul 13, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS STRUCTURALLY UNSTABLE AND MADE AN ABNORMAL NOISE WHEN GOING IN THE LEFT DIRECTION OR WHEN THE VEHICLE MADE A SHARP TURN. THE VEHICLE WAS TAKEN TO WEBBER FAMILY MOTORS (1389 WENNER RD, DETROIT LAKES, MN) WHERE THE DRIVER'S SIDE SEAT WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE BOLTS ATTACHED TO THE SEAT WERE TIGHTENED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. *TT
Air bags, Other or unspecified, Service brakes, Jul 9, 2018, crash
VEHICLE WAS TRAVELING APPROXIMATELY 40-50MPH ON THE HIGHWAY, TRAFFIC STOPPED ABRUPTLY, COLLISION WARNING SYSTEM WITH BRAKE SUPPORT DID NOT ACTIVATE, DRIVER ATTEMPTED TO MAKE A HARD STOP, BRAKES ENGAGED AT INITIAL PUSH OF THE PEDAL THEN BECAME UNRESPONSIVE REGARDLESS OF FORCE APPLIED TO THE PEDAL, VEHICLE REAR-END ANOTHER VEHICLE, AIR-BAGS DID NOT DEPLOY, SOS POST-CRASH ALERT SYSTEM DID NOT ACTIVATE, 911 ASSIST DID NOT ACTIVATE.
Other or unspecified, Jul 5, 2018
VEHICLE HAS BEEN BACK AND FORTH TO SAWGRASS FORD AS THERE IS A BAD SMELL OF SULPHUR/ROTTEN EGGS. DEALER CONDUCTED VOLUNTARY RECALL. HAVE BEEN BACK SEVERAL TIMES SINCE JANUARY 2018 WITH SAME ISSUE. THIS VEHICLE IS MAKING ME SICK!
Engine and engine cooling, Jul 3, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 70 MPH, THE CONTACT DETECTED EXHAUST FUMES INSIDE THE VEHICLE. THE DEALER (BILL CLOUGH FORD INC., 227 US-13, WINDSOR, NC 27983, (252) 794-4176) CONFIRMED THE EXHAUST FAILURE AND REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THEY WOULD INVESTIGATE THE FAILURE THE NEXT TIME THE VEHICLE WAS SERVICED. NO FURTHER REPAIRS WERE PERFORMED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 4,800.
Power train, Jul 3, 2018
UNINTENDED VEHICLE MOVEMENT WHILE IN PARK - ALSO NOISE FROM TRANSMISSION WHEN SLOWING DOWN
Engine and engine cooling, Jul 2, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE ON A ROAD TRIP, THE PASSENGER IN THE VEHICLE SUFFERED FROM SEVERE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS CONCERNED THAT IT COULD HAVE BEEN ATTRIBUTED TO CARBON MONOXIDE POISONING. THE VEHICLE WAS TAKEN TO FORD LINCOLN OF FRANKLIN (1129 MURFREESBORO RD, FRANKLIN, TN) WHERE IT WAS DIAGNOSED THAT THE EXHAUST MANIFOLD WAS CRACKED AND NEEDED TO BE RESEALED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Other or unspecified, Jul 2, 2018
EXHAUST SMELL IN CABIN UPON ACCELERATION. MY VEHICLE ALREADY HAD THE FORD RECOMMENDED REPAIR AT THE DEALER WHICH DID NOTHING TO SOLVE THE PROBLEM. IT SEEMS WORSE NOW THAN WHEN IT STARTED. MILEAGE ON THE CAR IS APPROXIMATELY 24,000 MILES. I SAW THE NHTSA INVESTIGATION REPORT ON THE NEWS THIS MORNING AND WANTED TO ADD MY VEHICLE TO THE LIST OF COMPLAINTS.
Electrical system, Vehicle speed control, Fuel/propulsion system, Jun 29, 2018
I HAVE ENCOUNTERED TOO MANY ISSUES WITH THIS VEHICLE, MY BIGGEST ISSUE HAS TO DO WITH WHAT I THOUGHT I WAS HAVING A "FALLING ASLEEP AT THE WHEEL" ISSUE. THERE WERE A FEW TIMES LAST WINTER, AFTER LETTING THE CAR SIT STATIONARY AND WARM UP , THAT I COULDN'T "STAY AWAKE" WHILE DRIVING HOME ON THE FREEWAY. IT HAPPENED ONCE, TWICE, THEN CONTINUED, AND IT BECAME APPARENT IT WAS THE VEHICLE, NOT ME, THAT WAS CAUSING THIS. IT CAN BE BEST DESCRIBED AS THE SENSATION RIGHT BEFORE BEING PUT UNDER FOR A MEDICAL PROCEDURE. I WOULD THEN COME OUT OF THIS UNCONCIOUS STATE IN POTENTLALLY DEADLY DRIVING SITUATIONS. I ALSO NOTICED THAT MY DOG WAS BEING AFFECTED AT THE SAME TIME. I COULD SEE HIM GETTING ANXIOUS NEXT TO ME, AND THEN HAVE WHAT LOOKED LIKE A PANIC ATTACK UNTIL I PUT THE WINDOW DOWN. HE WOULD KEEP HIS HEAD OUTSIDE THE VEHICLE FOR A MAJORITY OF THE RIDE. I BASICALLY STOPPED USING THE HEATER. AT THE SAME TIME, THE BATTERY KEPT DYING, AND THE VEHICLE WOULD SHUT DOWN AND GO INTO A "BATTERY SAFE" MODE, AND IT NEEDED TO BE JUMPED EVERY OTHER TRIP. WHEN I TOOK THE CAR TO THE DEALER, THEY BASICALLY SAID THERE MAY BE A PROBLEM, BUT THEY DIDN'T HAVE THE REPLACEMENT PARTS, AND WOULD CALL ME WHEN THEY GOT IN. I NEVER HEARD BACK FROM THEM. THIS IS MY 3RD AND LAST LEASE WITH FORD, MY PREVIOUS 2 EDGES BOTH HAD NUMEROUS ELECTRICAL ISSUES, INCLUDING LOOSING POWER WHILE DRIVING. NOW, I'M IN AN UNSAFE VEHICLE, AND THEY WON'T EVEN ACKNOWLEDGE THE PROBLEM. I WANT OUT OF MY LEASE, BUT IN MY EXPERIENCE WITH FORD, THE CONSUMER LOOSES EVERY TIME. CAN'T FIGHT THEM IF THEY DON'T ACKNOWLEDGE THE PROBLEM. I'M PRAYING FOR MY LIFE, AND OTHER DRIVERS LIVES THAT SOMETHING GET RESOLVED QUICKLY BEFORE SOMEONE LOOSES THEIR LIFE. DOESN'T SEEM FAIR THAT THE CONSUMER HAS TO PAY FOR THE COMPANIES SHORTCOMINGS...
Tires, Jun 26, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT ALL FOUR TIRES EXPERIENCED PEELING AND TREAD CHIPPING. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD, 1400 INTERSTATE 20, ARLINGTON TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE.
Structure, Jun 25, 2018
ROOF RACK RAILS WITH PLASTIC COVER ON DRIVERS SIDE DETACHED AND FLEW OFF THE VEHICLE AT A SPEED OF 70MPH. DIDN'T KNOW IT WAS OFF TILL I STOPPED FOR FUEL. IF THIS PART HAD HIT ANOTHER VEHICLE, IT COULD HAVE CAUSED AND ACCIDENT. IT IS IN MY OPINION THAT THIS SHOULD BE A SAFETY CONCERN. I DON'T WANT TO BE LIABLE FOR ANYONE BECOMING INJURED DUE TO THE COVER HITTING A WINDSHIELD OR CAUSING OTHER DAMAGES.
Tires, Other or unspecified, Jun 19, 2018
HANKOOK TIRES SHOW PREMATURE WEAR ON ALL 4 TIRES. 255/50R20 105H ARE WORN 60-65% AT 17,600 MILES ON VEHICLE (15 MONTHS OLD). TIRES WERE ROTATED EVERY 5,500 MILES.
Engine, Jun 19, 2018
RECALL ON CARBON MONOXIDE ON 2017 FORD EXPLORER. FORD SERVICE DO NOT TAKE THIS SERIOUSLY WHEN I'M HAVING HEADACHES, DIZZY, VISION BLURRY AND EAR RINGING. WE DID THE CARBON MONOXIDE FORENSICS WITH THE CAR CO DETECTOR AND THE ALARM WENT OFF TRIGGERS WHICH THE NUMBER IS 11!!! WE DID THE VIDEO ON IT AND TRYING TO SHOW PROOF BECAUSE FORD MANAGER AT THE SERVICE DOESN'T BELIEVE ME AT ALL!!! WE TOOK OUR 2017 FORD EXPLORER TO SERVICE 5X THIS MONTH OF JUNE! FORD SERVICES AT JUNE 1ST, JUNE 7TH,JUNE 11TH, JUNE 15TH AND JUNE 16TH AND GOING TO BRING IT BACK AGAIN WITH PROOF OF THE VIDEO THAT OUR SUV DO HAVE CARBON MONOXIDES SMELL! PLEASE HELP AND I CANNOT KEEP DRIVING THIS WITH THE CARBON MONOXIDE SMELL WHICH I AM USING THIS CAR FOR WORK PURPOSE. THE CARBON MONOXIDE SMELL START WHEN I'M OVER 45 MPG ON BUSY MAIN ROAD OR HIGHWAY. FORD SERVICE WAS LIKE OH THAT'S MUSKY SMELL AND PUT SPRAY TO KILL THE BACTERIAL SMELL, THEY REPLACED BATTERY, AIR COMPRESSOR FOR THE AC AND NOTHING TO FIX THIS CARBON MONOXIDE!! I'M ABOUT TO GIVE UP THIS SUV.
Other or unspecified, Jun 17, 2018
MY VEHICLE CONSISTENTLY HAS AN EXHAUST SMELL WHILE DRIVING AND REGISTERS CO LEVELS FROM 3-5 PPM IN NORMAL DRIVING CONDITIONS. UNDER HARD ACCELERATION THE CO LEVELS HAVE REGISTER ABOVE 11 PPM. THE SMELL AND CO LEVELS ARE AT THEIR WORST WHEN THE ENGINE IS UNDER A LOT OF STRAIN. FOR INSTANCE, WHEN PULLING A TRAILER. I HAVE RECORDED CO LEVELS AS HIGH AS 38 PPM WHEN PULLING A TRAILER. I HAVE TAKEN THIS VEHICLE TO THE DEALER TWICE ALREADY AND STILL DO NOT HAVE THE ISSUE RESOLVED. MY WIFE AND I SHOULD NOT HAVE TO MONITOR THE CO LEVELS IN OUR CAR. WE ARE AFRAID WE COULD BE CAUSING HARM TO OUR YOUNG CHILDREN AS WE SPEND A LOT OF TIME IN OUR VEHICLE. IS THERE ANY GUIDANCE ON WHAT THE LEVELS OF CO IN A VEHICLE SHOULD BE? I CANNOT FIND ANY IN MY RESEARCH. I HAVE PICTURES OF MY METER READING HIGH AS WELL AS SERVICE RECEIPTS FROM THE ATTEMPTED REPAIRS. THE VEHICLE GOES BACK THE WEEK OF THE JUNE 18TH FOR THE 3RD ATTEMPT, BUT THE DEALER IS STARTING TO PUSH BACK AND SAYING THAT I AM EXPERIENCING IS NORMAL. THIS IS THE METER I USE: HTTPS://SENSORCON-SENSING-PRODUCTS-BY-MOLEX.MYSHOPIFY.COM/PRODUCTS/PROGRAMMABLE-CARBON-MONOXIDE-METER?VARIANT=4193498308
Other or unspecified, Fuel/propulsion system, Jun 15, 2018
THERE WAS A COOLANT LEAK INTO THE HEATER BOX WHICH CAUSE THE HEATER CORE TO FAIL AND THEN IT BEGAN FILLING THE DRIVER'S SIDE OF THE CABIN WITH COOLANT FUMES FOR TWO MONTHS. THE VEHICLE SHOULD HAVE NEVER LEFT COURTESY FORD HERE IN PORTLAND OR. IT WENT BACK THREE TIMES FOR THIS ISSUE. IF THEY WOULD HAVE CONTACTED FORD MOTORS THEY COULD AND HAD THE KNOWLEDGE OF THIS MAJOR FAILURE HAPPENING. BREATHING IN COOLANT AND BEING TOLD IT'S OKAY. IT ISN'T IS IT? PLEASE HELP.
Other or unspecified, Engine, Jun 14, 2018
I HAVE A 2017 FORD EXPLORER PLATINUM WHICH I PURCHASED BRAND NEW ON NOVEMBER 25, 2016. IT TOOK ME A WHILE TO REALIZE BUT EVERY TIME I WOULD DRIVE THE EXPLORER, MY EYES WOULD GET VERY HEAVY AND I WOULD DEVELOP A HEADACHE. I COMMUTE 42 MILES EACH WAY FOR WORK AND I CANT COUNT HOW MANY TIMES I ALMOST FELL COMPLETELY ASLEEP. AFTER SOME RESEARCH, I FOUND OUT THAT THIS WAS A COMMON PROBLEM TO DUE TO POSSIBLE CARBON MONOXIDE (CO) LEAKS ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. I IMMEDIATELY CONTACTED MY LOCAL FORD DEALERSHIP AND HAD THIS LOOKED AT EARLY THIS YEAR. FORD REPLACED THE EXHAUST MANIFOLD AND I NOTICED A MAJOR DIFFERENCE IN HOW I FELT WHEN DRIVING THE VEHICLE. RECENTLY, IN THE PAST TWO WEEKS I HAVE BEEN EXPERIENCING THE SAME ISSUE AGAIN WITH HEADACHES AND FEELING SLEEPY WHILE DRIVING. I HAVE MADE SEVERAL ATTEMPTS TO CONTACT FORD CORPORATE ABOUT THIS AND I HAVE NOT RECEIVED ANY RESPONSE. I WOULD LIKE FOR THEM TO EITHER COMPLETELY FIX THE ISSUE OR ALLOW ME TO TRADE IN MY VEHICLE FOR ANOTHER ONE. THIS IS TRULY A HAZARD NOT ONLY TO MYSELF BUT FOR MY PASSENGERS (WIFE AND KIDS) AND TO OTHERS ON THE ROAD. PLEASE HELP TO GET THIS RESOLVED...
Engine, Jun 13, 2018
I SMELL EXHAUST IN THE CABIN SOMETIMES. I WORK OUT OF MY CAR A FEW HOURS A DAY, LEAVING IT ON AND WITH AIR CONDITIONING ON WHILE I GO DOOR TO DOOR AND GET HEADACHES AND SUPER TIRED WHICH I HAVE NEVER HAD IN MY LIFE. I ALSO GET EXTREMELY SLEEPY AFTER BEING IN THE CAR FOR MORE THAN AN 40 MINUTES AT A TIME. SOMETIMES I TAKE A NAP IN THE CAR WITH THE A/C ON AND ALL 4 WINDOWS CRACKED ABOUT AN INCH EACH. WHEN I WAKE UP I FEEL DIZZY, SICK AND HAVE A HEADACHE AFTER A WHILE.
Steering, Wheels, Other or unspecified, Jun 13, 2018
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Other or unspecified, Jun 13, 2018
RECALL HAS ALREADY BEEN COMPLETED ON MY FORD AND NOW WHEN THE MAX AC IS ON AND YOUR GOING DOWN THE ROAD OR NEED TO ACCELERATE THE MAX AC TURNS OFF AND COMES OUT OF THE DEFROST VENTS AND BLOWS HOT AIR THIS IS NOT RIGHT AND IT DOES OCCUR IN ANY OTHER VEHICLE THAT I CURRENTLY OWN OR HAVE OWNED IN THE PAST
Engine, Jun 8, 2018
CARBON MONOXIDE LEAKING THROUGH THE AC VENTS