2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints
1,700 reports, newest first.
Steering, Sep 27, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO RYE FORD (1151 BOSTON POST RD, RYE, NY 10580, (914)-967-6300) WHERE THE CONTACT WAS ADVISED THAT VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE WARRANTIES WERE EXPIRED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 42,000.
Other or unspecified, Sep 26, 2018
EXHAUST LEAKING INTO CAB OF POLICE PACKAGE EXPLORER VEHICLE. SPRING OF 2018, SEALS OF MY EXPLORER WERE REPLACED. SEPT 2018, I FELT SICK, PULLED OVER AND PASSED OUT WHILE DRIVING EXPLORER. NEXT WEEK, DIFFERENT FORD DEALER LOCATED ADDITIONAL MISSED SEALS AND REPLACED ONES PREVIOUSLY REPLACED.
Other or unspecified, Sep 25, 2018
AFTER A HARD ACCELERATION, SULFUR SMELL TAKES OVER THE CABIN OF THE VEHICLE. I'VE TAKEN THE VEHICLE INTO THE DEALERSHIP AND THEY HAVE PERFORMED THE RECALL ON THE EXHAUST SYSTEM. THE SMELL IS STILL IN MY VEHICLE. I'VE CALLED THE FORD LINE ALSO. NO HELP FROM THEM. THEY TOLD ME TO DEAL WITH THE DEALERSHIP.
Electrical system, Vehicle speed control, Fuel/propulsion system, Sep 24, 2018
I PURCHASED MY FORD EXPLORER 2017, IN SEPTEMBER OF 2016, I HAVE RETURNED BACK TO THE DEALER MORE THAN 10 TIMES LESS THAN A 2 YEAR PERIOD. MY FIRST PROBLEM WAS THE TRUCK WOULD NOT GET ENOUGH SPEED, UNLESS I HIT THE GAS 2 OIR 3 TIMES, THE DEALER CAME IT WASN'T A PROBLEM UNTIL THE ENGINE LIGHT CAME ON, AND THAN I WAS TOLD IT WAS A RECALL ON IT, BUT WHEN I CHECK, THERE WAS NO RECALL ON MY VIN. I HAVE 5 BATTERIES SINCE I HAD THE TRUCK, I ASK THEM WHAT IS CAUSING THIS, I NEVER GET A RESPONSE. MY AC/HEAT WENT OUT, I TOLD THEM, I NOTICE SOMETHING COMING IN THROUGH THE VENTS. I INFORMED THE DEALER'S REPAIR DEPARTMENT THAT IT SMELLED LIKE A ROTTEN EGG OR JUST LOOK LIKE AIR COMING IN THE VENTS. I NEVER GOT AN ANSWER TO THAT QUESTION. I TRIED CALLING FORD CORPORATE OFFICE, BUT KNOW ONE NEVER RETURNED MY CALL.
Wheels, Sep 21, 2018
2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES, SIZE: 255/50R20. TIRES, CHUNKS AND PIECES OF THE RUBBER DETACHED FROM THE TIRES. CALLED MALLOY FORD IN WINCHESTER VA AND SAID NEEDED TO CONTACT A HANKOOK DEALER NO ONE WILL HELP AND ACCORDING TO THE TIRE MANUFACTURER WARRANTY THAT COMES WITH NEW CAR WOULD ONLY COVER SIXTY PERCENT OF THE TIRE REPLACEMENT AFTER 12,000 MILES. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE TIRES WERE NOT REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE IS 21,500 WITH 6/32 THREAD. FORD HAS MULTIPLE COMPLAINTS AND DOING NOTHING TO HELP EITHER IS HANKOOK . TIRES ARE A ROAD HAZARD AND COULD BLOW OUT AND CAUSE A ACCIDENT THIS NEEDS INVESTIGATED.
Engine and engine cooling, Sep 17, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PAUL MURREY FORD INC (LOCATED AT 1105 E MULBERRY ST, KAUFMAN, TX 75142, (972) 962-2151) WHERE IT WAS DIAGNOSED THAT AN ADJUSTMENT NEEDED TO BE MADE TO THE EXHAUST SYSTEM. THE CONTACT STATED THAT THE REPAIR FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ISSUE WOULD BE ESCALATED. THE CONTACT STATED THAT HE HAD NOT HEARD BACK FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Other or unspecified, Sep 13, 2018
MY FATHER IN LAW BECAME CONCERNED AFTER WE PURCHASED OUR NEW 2017 FORD EXPLORER BECAUSE SOMEONE HE KNOWS HAD SEVERE HEALTH ISSUES FROM CARBON MONOXIDE POISONING FROM HER FORD EXPLORER. HE URGED US TO PURCHASE A CO DETECTOR. I GOT ONLINE AND READ ABOUT SOME OF THE ISSUES WITH THE CAR AND DECIDED THIS WAS PROBABLY A GOOD IDEA. WE INSTALLED THE CO DETECTOR AND IT DID NOT TAKE LONG FOR IT TO START GOING OFF. WE MADE AN APPOINTMENT WITH OUR DEALERSHIP TO HAVE THE "COURTESY SERVICE" THAT FORD RECOMMENDS FOR PEACE OF MIND. WE CONTINUED TO HAVE ISSUES WITH THE DETECTOR GOING OFF FROM TIME TO TIME. MY WIFE ALSO COMPLAINS OF HEADACHES AND FATIQUE OFTEN, ESPECIALLY WHEN DRIVING THE CAR FOR ANY DISTANCE. BROUGHT THE CAR IN FOR ANOTHER SERVICE YESTERDAY AND THEY SAID THEY REPLACED A PRESSURE RELIEF VALVE IN THE REAR, PASSENGER DOOR WHICH WAS STUCK IN THE OPEN POSITION. TOOK THE CAR HOME, AND TWO HOURS LATER THE DETECTOR WENT OFF AGAIN. STILL NOT FIXED. I AM CONCERNED FOR MY FAMILIES SAFETY AND WOULD LIKE FORD TO REPAIR THE PROBLEM FOR GOOD. THANK YOU.
Structure, Sep 13, 2018
TRIM PIECES ON EITHER SIDE OF FRONT WINDSHIELD FLEW OFF WHILE IN MOTION DRIVING DOWN THE INTERSTATE. BOTH SIDES CAME DETACHED DURING TWO SEPARATE INCIDENTS ABOUT A MONTH APART FROM EACH OTHER. DURING ONE INCIDENT (07/27/18) THE TRIM PIECE FLEW OFF OF MY CAR AND STRUCK ANOTHER VEHICLE IN THEIR FRONT WINDSHIELD. DURING THE OTHER INCIDENT (08/08/18), THE TRIM PIECE CAUSED A CAR BEHIND ME TO SWERVE TO AVOID THE DEBRIS WHICH IS DANGEROUS AND COULD HAVE POTENTIALLY CAUSED A MUCH WORSE ACCIDENT.
Other or unspecified, Sep 9, 2018
I HAVE A TERRIBLE EXHAUST ODOR THAT ENTERS THE CAB OF MY CAR UPON ACCELERATION.
Engine and engine cooling, Aug 31, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS, AN EXHAUST ODOR ENTERED THE INSIDE OF THE VEHICLE. THE CONTACT HAD TO OPEN THE WINDOWS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED BILL ESTES FORD (450 E NORTHFIELD DR, BROWNSBURG, IN 46112, (866) 495-8611) AND WAS INFORMED TO CALL ANOTHER LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,000.
Visibility/wiper, Aug 26, 2018
CAR WAS PARKED IN A DRIVEWAY IN A MOSTLY-SHADED SPOT. 78 F DEGREE DAY. NO EXTREME WEATHER CONDITIONS. FOUND REAR WINDOW HAD EXPLODED/SHATTERED. WINDOW BOWED OUTWARD AS IF PRESSURE CAME FROM INSIDE THE CAR OR FROM THE EDGES OF THE WINDOW. NO PRIOR DAMAGE OR ISSUES WITH REAR WINDOW PRIOR TO THIS. POLICE CAME TO SCENE AND DREW SAME CONCLUSION THAT WINDOW HAD EXPLODED/SHATTERED AND MUST BE RESULT OF A DEFECT. A HOLE WAS PRESENT AND THE ENTER WINDOW HAD SHATTER PATTERNS, INCLUDING ALL AROUND THE EDGES. THANKFULLY, WE WERE NOT DRIVING OR IN MOTION WHEN IT HAPPENED, OR IT COULD HAVE RESULTED IN INJURY TO PASSENGERS OR A CAR BEHIND ME.
Engine, Aug 24, 2018
OUR FIRST ROAD TRIP IN THIS VEHICLE WAS NOVEMBER 23, 2017. WE DROVE ABOUT 300 MILES SOUTH TO GALVESTON, TX. ON THE WAY BACK HOME, I WAS DRIVING , WHEN WE GOT TO ABOUT HOUSTON, I TOLD MY HUSBAND I NEEDED TO PULL OVER AND LET HIM DRIVE, AS I DIDN'T FEEL GOOD AND FELT LIKE I WAS GOING TO PASS OUT. HE DROVE THE REST OF THE WAY BACK HOME. I WAS THINKING MAYBE I WAS GETTING SICK OR COMING DOWN WITH SOME KIND OF BUG. I JUST FELT ALWAYS DIZZY AND LIGHT HEADED. I STARTED TO GET A STRANGE FEELING MY HEAD, A STRANGE TIGHTNESS'I THEN GOT CONCERNED. I WENT TO MY DOCTOR ON DECEMBER 27 TO FIND OUT WHAT HE THOUGHT IT MAY BE. I JUST FELT SO WEIRD AND FUNNY. I CONTINUE TO GO THROUGHOUT JANUARY AND MY DOCTOR TELLING ME I NEEDED TO GET A MRI ON MY BRAIN BECAUSE I COULDN'T SHAKE WHATEVER I HAD. THE STRANGE FEELING OF DIZZINESS WAS ALWAYS THERE. I TOOK OFF MANY DAYS FROM WORK AS I WOULD START TO DRIVE INTO WORK ABOUT AN HOUR AWAY AND KEPT FEELING SO DIZZY THAT I COULDN'T DRIVE. I KEPT TELLING MY DOCTOR WHEN I WAS IN MY CAR DRIVING THAT I FELT THE WORSE. I THOUGHT PERHAPS IT WAS SOME KIND OF MOTION TYPE OF SICKNESS LIKE VERTIGO. HE TESTED ME FOR MANY THINGS LIKE THAT AND AFTER MY MRI CAME BACK FINE'I STILL WAS HAVING ISSUES. AFTER MANY TESTS, MEDICINES AND ALL AND NEVER FINDING ANYTHING THAT WOULD MAKE IT BETTER, I DIDN'T KNOW WHAT ELSE TO DO. I JUST KNEW I HAD FELT WEIRD AND DIZZY SINCE OUR ROAD TRIP TO GALVESTON. I HAD NEVER THOUGHT ABOUT CARBON MONOXIDE UNTIL A FRIEND OF MINE AND I WAS TALKING ABOUT THIS WEIRD FEELING I KEPT HAVING. SHE TOLD ME THAT I NEEDED TO TAKE MY CAR INTO THE DEALERSHIP AND HAVE IT TESTED. MYSELF AND MY FAMILY HAVE BEEN SMELLING A SMELL EVERY TIME I WOULD DRIVE. I TOOK MY CAR IN MAY 8TH, 2018 TO THE DEALERSHIP AND GUESS WHAT'..IT HAS A FORD CUSTOMER SERVICE PROGRAM 17N03 ON THE CARBON MONOXIDE! THEY SAY THEY WANT TO FIX THE ISSUE THAT REALLY ISN'T AN ISSUE?!
Wheels, Aug 23, 2018
HANKOOK TIRES (255/50R20 105H VENTUS S1 NOBLE 2) THAT CAME WITH THE VEHICLE ARE SHOWING UNUSUAL CRACKING AND CHIPPING. THE VEHICLE ONLY HAS 11,400 MILES AND IS DRIVEN ABOUT 5 MILES PER DAY AND MOSTLY IN A RESIDENTIAL AREA. I TOOK VEHICLE IN FOR A ROUTINE OIL CHANGE/TIRE ROTATION AND SERVICE TECHNICIAN WARNED ME THAT THE TIRES WERE WEARING AND CHIPPING. EACH TIRE HAS VISIBLE CHUNKS COMING OUT OF THE TREADS. I CALLED FORD AND HANKOOK TODAY AND REPORTED THIS PROBLEM, BUT I HAVE TO WAIT A FULL WEEK FOR AN APPOINTMENT TO GET THIS INSPECTED. OTHER OWNERS OF THIS VEHICLE HAVE REPORTED SIMILAR PROBLEMS AND IT IS VERY CONCERNING THAT FORD/HANKOOK HASN'T TAKEN ACTION TO RECALL AND REPLACE THESE TIRES. HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/TREADWEAR-ISSUE-WITH-VENTUS-S1-NOBLE-2-HANKOOKS.457805/
Electrical system, Aug 22, 2018
I WAS LEAVING A PARKING LOT AT THE MALL WITH MY BABY GIRL. I STARTED THE CAR AND STARTED TO DRIVE OUT OF THE PARKING GARAGE WHEN I REALIZED MY ENTIRE INSTRUMENT PANEL WAS OFF. I COULDN'T SEE MY SPEED LIMIT, BLINKERS, FUEL GAUGE, ETC... NOTHING WAS ON. I PANICKED AND PULLED OVER AS SOON AS IT WAS POSSIBLE FOR ME TO DO SO. I SHUT THE ENGINE OFF, THEN STARTED IT BACK UP, AND STILL NOTHING IN THE INSTRUMENT PANEL. I THEN SHUT OFF ENGINE AGAIN, EXITED THE VEHICLE, AND PROCEEDED TO LOCK THE CAR. AT THIS POINT I HEARD EVERYTHING SHUT OFF COMPLETELY AND SO I GOT BACK IN AND STARTED THE CAR AGAIN. IT WORKED OKAY AFTER THAT.
Power train, Engine, Fuel/propulsion system, Aug 22, 2018
VEHICLE STALLS WHEN DRIVING AND IS MORE PRONOUNCED WHEN MAKING TURNS. AFTER STALLING IT STARTS BUCKING AND I HAVE TO PRESS GAS PEDAL TO THE FLOOR TO GET A RESPONSE.
Electrical system, Fuel/propulsion system, Aug 16, 2018
I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED SHAKING AND SOUNDING DIFFERENT. THE VIBRATIONS KEPT GETTING WORSE. THEN I WAS TRYING TO ACCELERATE AND MY SPEED WAS GOING DOWN. I COULDN'T GET MY SUV TO GET ANY SPEED AT ALL IT GOT ALL THE WAY DOWN TO ZERO MPH AND I HAD TO COAST TO THE NEAREST PARKING LOT. THE LIGHT ON MY DASH SAID TERRAIN MANAGEMENT SYSTEM FAILURE. LUCKILY THERE WEREN'T ANY CARS BEHIND ME AS IT WAS AT NIGHT TIME. I TURNED MY CAR OFF AND ON AGAIN AND TRIED TO RESTART THE COMPUTER WITH NO LUCK. THE OWNERS MANUAL SAYS TO RECYCLE THE KEY AND TRY AGAIN. MY CAR IS PUSH BUTTON START SO THAT WASN'T AN OPTION. I THEN LOOKED ON GOOGLE TO FIND THE PROBLEM AND SAW THERE WERE MULTIPLE ISSUES FROM MULTIPLE PEOPLE THAT HAD THE EXACT SAME EXPERIENCE. I HAD IT TOWED TO THE DEALER TODAY AND THEY SAID IT WAS THE THROTTLE BODY HAD WENT BAD. MY SUV ONLY HAS 40,000 MILES ON IT.
Engine and engine cooling, Aug 13, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 70 MPH AND ACCELERATING, THERE WAS AN ABNORMAL EXHAUST ODOR SEEPING INTO THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ENNIS FORD, INC, 900 N INTERSTATE HIGHWAY 45, ENNIS, TX 75119, (972) 875-90670) WHERE IT WAS DIAGNOSED THAT THE VENTS NEAR THE REAR WHEEL HOUSING NEEDED TO BE ADJUSTED. THE CONTACT STATED THAT THE HOLES IN THE VEHICLE WERE TAPED AND A CARBON MONOXIDE DETECTOR WAS INSTALLED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS15355086. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Wheels, Aug 10, 2018
I HAVE A 2017 FORD EXPLORER WITH 5500 MILES AND NOTICED THE TIRES ARE HAVING UNEVEN WEAR THEY ARE HANKOOK VENTUS S1 NOBLE 2 IN 255/50/20 5MN1AH 1316 THIS IS A KNOWN ISSUE AND THESE SHOULD BE COVERED UNDER THE FACTORY/ TIRE WARRANTY AS IT STATES FROM 1 MILE TO 12K MILES IT IS COVERED 100% IN THE MANUAL AND HANKOOK WANTS TO PRO RATE THE TIRES FOR A DEFECT THAT IS CAUSED MY THE MANUFACTURING PROCESS SHAME ON THEM
Wheels, Aug 10, 2018
WHILE DRIVING THE VEHICLE AT APPROXIMATELY 20 MPH A LOUD NOISE WAS HEARD AND THE LEFT REAR TIRE RAPIDLY DEFLATED. INSTALLED THE FACTORY SPARE TIRE. NOTED A 2" LONG SLICE ACROSS THE TREAD OF THE TIRE. TOOK TO LOCAL MECHANIC FOR REPLACEMENT. MECHANIC DISCOVERED THAT THE TIRE WAS NOT PUNCTURED. THE TIRE FAILED. THE OTHER 3 TIRES WERE IN SIMILAR CONDITION. YOU COULD PICK PIECES OF RUBBER OUT OF THE TIRE WITH YOUR BARE HANDS. TIRES ARE 1 YEAR OLD AND HAD 20,000 MILES ON THEM. FORD DEALERSHIP SAID THEY WERE AWARE OF AN ISSUE WITH THE HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE DEALERSHIP OFFERED A $196 CREDIT PER TIRE FOR A TIRE OF MY CHOICE. I HAD TO PAY FOR LABOR. IT THE FAILED TIRE HAD BEEN ON THE FRONT OF THE VEHICLE AND OPERATING AT HIGHWAY SPEEDS, THIS COULD HAVE CAUSED A VERY SERIOUS ACCIDENT.
Fuel/propulsion system, Aug 10, 2018
FSA TITLE CARBON MONOXIDE CONCERNS #17N03 SMELL EXHAUST FUMES INSIDE OF VEHICLE WHILE IN MOTION ON CITY STREETS AND AT WARM UP, ROADSIDE STOP SIGNS, STOP LIGHTS AND BACK UP TRAFFIC IN CONSTRUCTION ZONES.
Vehicle speed control, Aug 10, 2018
THREE DIFFERENT TIMES IN MOTION ON THE HIGHWAY SUDDEN ACCELERATION OCCURRED WHILE CRUISE CONTROL WAS ENGAGED OR WHILE BEGINNING TO START CRUISE CONTROL AT AN ACCESSIVE RATE OF SPEED.
Other or unspecified, Aug 8, 2018
WHEN THE VEHICLE IS BEING ACCELERATED, A STRONG ODOR OF SULFUR OR "ROTTEN EGGS" CONSUMES THE CABIN OF THE SUV. THIS HAS OCCURRED WHEN THE AIR SYSTEM IS IN ALL MODES, INCLUDING WHEN TURNED OFF. IT IS APPARENT THAT EXHAUST FUMES ARE ENTERING THE CABIN WHEN DRIVING THE VEHICLE AND ENDANGERING ALL PASSENGERS. THE VEHICLE HAS SPENT TWO WEEKS AT A FORD DEALERSHIP FOR REPAIRS ON THIS ISSUE (REPROGRAMMED CLIMATE CONTROL, REAR SEAL CORRECTED) HOWEVER THE PROBLEM REMAINS AND HAS NOT BEEN REMEDIED. HEALTH CONCERNS HAVE BEEN ENDURED WITH DRIVER AND PASSENGERS DUE TO TOXICITY OF EXHAUST FUMES.
Other or unspecified, Aug 8, 2018
EXPLORER HAS LESS THAN 11000 MILES ON IT. SINCE THE DAY I BOUGHT THE CAR, UNDER MILD TO HEAVY ACCELERATION, SMELL OF ROTTEN EGGS FEELS THE CABIN. AFTER DRIVING FOR 20-30 MIN MY WIFE AND TWO CHILDREN UNDER THE AGE OF 10 START TO EXPERIENCE FATIGUE, HEADACHES AND NAUSEA. BE CONCERNED ABOUT CO2 POISONING I HAVE BOUGHT AN AFTER MARKET DETECTOR WHICH HAS NOT, ALARMED. THE SMELL HAS PROGRESSIVELY GOTTEN STRONGER AND STRONGER AS THE CAR INCREASES IN MILEAGE. TOOK IT TO THE DEALERSHIP 8/8/18 AND THEY WANT TO ASK ABOUT IN CABIN AIR FILTERS, LIKE THAT FILTERS OUT EXHAUST GAS. LAUGHABLE AT BEST. THEN AGAIN AS A FIREFIGHTER WILL TELL YOU IF YOU SMELL SMOKE THERE IS FIRE.
Engine, Aug 7, 2018
FORD EXPLORER EXHAUST---- WE CONTINUE TO HAVE NAUSEA, DIZZINESS,HEADACHES AND AT TIMES EXTREME SLEEPINESS. A FEW MONTHS AGO FORD SENT US A SAFETY NOTICE, STATING THEY WOULD REPROGRAM THE AIR CONDITIONER. THEY STATED THIS WOULD FIX EXHAUST GASES ENTERING THE VEHICLE. THIS RE-PROGRAMING HAS NOT FIXED THE PROBLEM. WE CONTINUE TO HAVE EXHAUST SMELLS IN THE VEHICLE, ESPECIALLY ON ACCELERATION. WE CONTINUE TO HAVE NAUSEA, DIZZINESS, HEADACHES, SLEEPINESS, AND SOMETIMES PERIODS OF CONFUSION.
Other or unspecified, Aug 6, 2018
ORIGINAL TIRES THAT CAME WITH TRUCK VERTUS S1NOBLE2 255/50 R20 105 H ARE WORN OUT AFTER 15000 MILES OF NORMAL DRIVING..TREAD IS AT A MINIMUM AND TIRES LOOK WEAK ON SIDE WALLS...STARTING TO CRACK. TIRES NEED TO BE REPLACED AFTER ONLY 15000 MI