2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints
1,700 reports, newest first.
Structure, Other or unspecified, Jul 28, 2017
AFTER HARD TAKE OFF EXHAUST GETS IN CABEN CAUSING HEADACHES UNLESS YOU ROLL WINDOW DOWN DURING CITY AND HIGHWAY DRIVING
Engine and engine cooling, Other or unspecified, Jul 27, 2017
TWICE SINCE PURCHASING MY NEW EXPLORER I HAVE GOTTEN DEATHLY ILL WHILE DRIVING, HAD TO PULL OVER AND BE TAKEN BY AMBULANCE TO THE EMERGENCY ROOM. I'M 70 YEARS OLD AND HAD THOUGHT IT WAS A MEDICAL ISSUE. HOWEVER, I HAVE BEEN POKED AND PROBED FOR EVERY POSSIBLE ALIMENT AND ALL HAVE COME BACK NEGATIVE AND AM IN GREAT HEALTH. EVEN MY HEART TESTS WERE OUTSTANDING. I SAW THE EXPLORER STORIES ON THE NEWS, LOOKED UP CARBON MONOXIDE POISONING AND NOTE THOSE WERE THE SYMPTOMS I HAD. IN THE INCIDENT LAST WEEK I WAS FEELING WORSE AND WORSE AS I DROVE AND WAS JUST ABLE TO GET OFF THE ROAD BEFORE I PASSED OUT, MY VISION HAD GONE BLANK, I STARTING SWEATING WITH THE AIR ON, AND I BECAME EXTREMELY DIZZY AND DISORIENTATED. I SPENT TWO DAYS IN THE HOSPITAL THINKING I WAS DYING BECAUSE THAT'S HOW I FELT. I'M IN EXCELLENT HEALTH, BIKE 20 MILES DAY 2-4 DAYS WEEK, PLAY LEAGUE HOCKEY, AVID GOLFER THAT HAS COMPETED AT THE NATIONAL LEVEL, ETC. THIS WAS NOT A 'ILLNESS', I'M CONVINCED IT WAS CARBON MONOXIDE POSIONING. UPDATED 11/06/2017*JS THE CONSUMER REQUESTED A STATUS UPDATE. UPDATED 12/07/2017*JS *JS THE CONSUMER STATED THAT HE PASSED OUT WHILE DRIVING THE VEHICLE AND REQUIRED HOSPITILIZATION. *JS
Other or unspecified, Jul 26, 2017
VEHICLE IN MOTION- CARBON MONOXIDE DETECTOR READING OF 45 PPM (PARTS PER MILLION). PASSENGERS COMPLAINING OF HEADACHES, NAUSEA, LIGHTHEADEDNESS WHICH PROMPTED THE USE OF THE METER.
Other or unspecified, Jul 22, 2017
ENGINE EXHAUST ODOR IN THE CABIN INTERMITTENTLY, GOING UP A HILL OR MERGING ONTO THE FREEWAY AT ABOUT 3500 RPMS, AIR CONDITIONER IS ON AND RECIRCULATION MODE IS ON, SEEMS TO FAIL MORE IN HOTTER WEATHER. THIS 2017 MODEL IS A REPLACEMENT FROM FORD OF OUR 2015 FORD EXPLORER THAT HAD THE SAME PROBLEM!
Exterior lighting, Jul 21, 2017
THE HEADLIGHTS ARE FAR TOO BRIGHT,EVEN IN DAYLIGHT CONDITIONS.AS AN UNINTENDED CONSEQUENCE OF AN EFFORT TO INCREASE THE VISIBILITY OF THE VEHICLE,THEY ARE QUITE CAPABLE OF MOMENTARILY BLINDING ONCOMING DRIVERS.OBVIOUSLY,THIS EFFORT TO INCREASE HEADLIGHT INTENSITY IS OVERLOOKING THE FACT THAT IT MAY BE CAUSING SERIOUS INJURY TO OTHER DRIVERS.
Engine, Jul 20, 2017
I WAS DRIVING ON THE NEW JERSEY TURNPIKE AT 4:00 PM . I WAS TRAVELING IN THE SECOND TRAVEL LANE AT APPROX 68 MPH SURROUNDED BY LOTS OF TRAFFIC AND MANY LARGE SEMI TRAILER TRUCKS. ALL OF A SUDDEN THE CAR STARTED BEEPING AND WHEN I LOOKED AT THE DASH BOARD TO SEE WHAT WAS GOING ON, IT SAID" TRANSMISSION IS NOT IN PARK" WITHIN SECONDS I LOST ALL POWER. THE SCREEN WENT BLACK AND THE ENGINE HAD DIED . I HAD NO POWER WHEN I STEPPED ON THE GAS PEDAL. AS MY CAR WAS SLOWING DOWN I WAS ABLE TO MAKE IT TO THE BREAKDOWN LANE SAFELY BEFORE THE CAR CAME TO A STOP. I HAD MY DAUGHTER AND YOUNG GRANDDAUGHTER IN THE CAR ALSO. THANK GOOD WE WERE NOT HIT BY ANY CARS OR TRUCKS ON THE TURNPIKE. AFTER SHIFTING TO PARK WHEN THE CAR CAME TO A STOP, THE DASH SAID " STEP ON THE BREAK TO RESTART". LUCKILY THE CAR DID START SO THAT WE WERE NOT STRANDED ON THE TURNPIKE. THIS IS A VERY SERIOUS SAFETY ISSUE AND FORD NEEDS TO ADDRESS THIS IMMEDIATELY
Other or unspecified, Jul 20, 2017
EXHAUST IN CABIN WHEN INSIDE AIR IS ENGAGED, YOUR OWN EXHAUST! HAPPENS WHEN VEHICLE IS ACCELERATED AND THEN AS YOU LEVEL THE SPEED OUT, THE EXHAUST FILLS THE VEHICLE. THIS CONSISTENTLY HAPPENS ON CITY STREETS, HIGHWAY, TURNING CORNERS, ETC. WE HAVE MONITORED THE CARBON MONOXIDE AND IT REGISTERS ON DETECTOR. THIS IS DEFINITELY A SAFETY ISSUE THE PROBLEM SEEMS TO BE IN EXHAUST SYSTEM WHICH SHOULD BE A CLOSED SYSTEM SO THAT THERE IS NO WAY THE TOXIC SMELL SHOULD COME INSIDE YOUR CAR. OUR FIRST EXPERIENCE WITH THIS PROBLEM WAS WHEN WE INITIALLY BOUGHT A 2015 FORD EXPLORER, SAME PROBLEM. FORD WORKED ON THE 2015 MANY MANY TIMES AND FINALLY SAID THEY WOULD NOT AUTHORIZE ANYMORE WORK ON THE VEHICLE. AT WHICH TIME FORD BOUGHT THE 2015 FORD EXPLORER BACK. AND SOLD US THE 2017 TO TAKE ITS PLACE. WE BEGAN HAVING THE SAME ISSUE WITH THE 2017 FORD EXPLORER AND IT HAS ALSO BEEN IN THE SHOP ABOUT 3 TIMES, NOW FORD HAS GIVEN IT BACK TO US AND TOLD US THEY WILL NOT AUTHORIZE ANY WORK ON IT. PROBLEM NOT SOLVED BUT IT IS A REALITY FOR US WE ARE STILL PAYING NOTES ON A VEHICLE THAT IS TOTALLY UNSAFE FOR US AND OUR GRANDCHILDREN. ALTHOUGH WE HAVE SEEN THIS PROBLEM ON THE NATIONAL NEWS, FOUND IT ON THE INTERNET ( PROBLEM SINCE 2011) NONE OF THIS WAS DISCLOSED TO US WITH THE ORIGINAL PURCHASE OF THE 2015! FORD KNOWS ABOUT THIS PROBLEM YET JUST WALKS AWAY WITH NO INTENTION OF FIXING IT OR OWNING THE PROBLEM.
Other or unspecified, Jul 17, 2017
UPON HEAVY ACCELERATION, TOXIC EMISSIONS SMELLS FILL THE CABIN EVEN WITH THE AC ON RECIRCULATE. THIS IS CAUSING HEADACHES. THIS HAS HAPPENED CONSISTANTLEY SINCE I BOUGHT MY 2017 EXPLORER IN JAN. 2017.
Other or unspecified, Jul 14, 2017
EXHAUST IN THE CABIN OF VEHICLE WHEN USING ACCELERATION HAD IT IN THE 2013 EXPLOYER AND NOW IN THE NEW 2017 EXPLOYER. THE EXHAUST IN VERY SICKIENING IN THE CAB WHEN DRIVING, AND FORD DOES NOT HAVE A SOLUTION. FORD WILL NOT PAY TO HAVE ANYTHING DONE EVEN UNDER WARRANTY. SALESPERSON WON'T ADMIT IT IS A ISSUE. ON NATIONAL NEWS POLICE DEPARTMENTS HAVING THE SAME PROBLEMS WHY IS NOTHING GETTING DONE????
Other or unspecified, Jul 13, 2017
EXCESSIVE EXHAUST SULPHUR ODOR IN VEHICLE WHILE STATIONARY OR MOVING, WITH REAR AIR CONDITIONING ON OR OFF
Seat belts, Service brakes, Jul 7, 2017, crash
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION WITH A WALL DUE TO BRAKE FAILURE. THE CONTACT STRUCK THE STEERING COLUMN BECAUSE THE SEAT BELT FAILED TO PROPERLY RESTRAIN HER. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE AND THEN TO THE GORNO FORD DEALER, WHERE IT WAS DEEMED DESTROYED. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT SUFFERED FROM MODERATE CHEST PAIN FROM STRIKING THE STEERING COLUMN AND REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS 3,694.
Other or unspecified, Jun 30, 2017
6/29/2017 THIS HAPPENED TO MY 2017 FORD EXPLORER BACK WINDOW YESTERDAY. NOTHING HIT IT WE WEREN'T ON THE FREEWAY. WE WERE AT A LIGHT AT A COMPLETE STAND STILL. THERE'S NO POINT OF IMPACT AND THE GLASS AND IT IS POPPED OUT NOT IN. THE GLASS COMPANY TOLD ME IT WAS CAUSED FROM THE REAR WINDOW DEFROSTER. DEALERSHIP TOLD US THEY WOULD NOT COVER IT AND CLAIMED THAT IT COULD'VE BEEN A PEBBLE THAT HIT IT.
Other or unspecified, Jun 27, 2017
WHEN I ACELLERATE FAST LIKE GETTING ONTO A BUSY HIGHWAY, A BURNT OR COTTON SMELL ENTERS THE PASSENGER COMPARTMENT DESPITE THE A/C RECIRCULATION BEING ENGAGED. SMELL DISSAPATES AFTER A WHILE BUT ALWAYS HAPPENS UNDER THE PREVIOUSLY MENTIONED CONDITIONS. FORD DEALERSHIP HAS SEEN THE VEHICLE TWICE FOR THIS ISSUE AND IS SEEING IT AGAIN TOMORROW FOR THE SAME THING. FIRST VISIT THEY REPLACED SOME MOULDING AND RESEALED STUFF IN THE REAR END. SECOND VISIT THEY REPLACED THE EXHAUST SYSTEM. NEITHER OF THESE ACTIONS RESOLVED THE ISSUE, I HAVE JUST LEARNED THAT A POLICE OFFICER IN THE US PASSED OUT DRIVING A FORD EXPLORER HAVING THE SAME ISSUES. I HAVE A WIFE AND TWO SMALL CHILDREN AND I FEAR FOR THEIR SAFETY GIVEN THE TOXIC FUMES CONTAINED IN AUTOMOTIVE EXHAUST.
Other or unspecified, Jun 26, 2017
EVERY TIME IT'S PARKED FACING DOWN HILL AND IT RAINS THE SUNROOF/MOONROOF LEAKS. THE WATER COMES OUT OF THE UPPER CONSOLE ONCE YOU START DRIVING.
Other or unspecified, Jun 20, 2017
WE CURRENTLY HAVE 4-2017 EXPLORERS THAT WERE PLACED IN SERVICE BETWEEN JANUARY 11 AND JANUARY 19, 2017. MILEAGES RANGE FROM 700 TO 3000 ON THE 4. AFTER OUR DRIVER REPORTING DIZZINESS, HEADACHES AND NAUSEA, THE FIRST VEHICLE WAS TAKEN OUT OF SERVICE ON FEBRUARY 20, 2017. THIS VEHICLE WAS TAKEN TO FORD FOR DIAGNOSIS ON MARCH 6, 2017 WHERE IT SAT UNTIL MAY 17, 2017 AFTER WE CONDUCTED PRELIMINARY AIR QUALITY TEST SHOWING TVOC'S COMING OUT OF THE VENTS WHEN THE AIR WAS IN RECIRCULATION MODE. THIS HAPPENED WHETHER THE VEHICLE WAS IDLING, IN CITY DRIVING AND HIGHWAY DRIVING. THE FORD DEALER COMPLETED ALL OF THEIR DIAGNOSTICS, UPDATED THE HVAC SYSTEM TO THE MOST CURRENT AND STATED THERE WAS NOTHING LEFT TO DO. ON MAY 17TH WE COMPLETED A MORE EXTENSIVE TEST AND SENT THAT TO AN INDEPENDENT LAB. AT THAT TIME ALL FOUR VEHICLES WERE MOVED TO A GARAGE FOR PASSIVE AIRING OUT AT FORDS DIRECTION. WE WERE TO LEAVE THEM A MINIMUM OF 10 DAYS AND THEN PLACE CHARCOAL FILTERS AND SILICA PACKS IN THE VEHICLES TO HELP ABSORB FUMES IF ANY WERE LEFT. WE COMPLETED A NEW AIR QUALITY TEST AND FOUND THAT IT WAS STILL SHOWING TVOC'S BEING PUT OUT OF THE VENTS AND WAS NOW SHOWING CARBON MONOXIDE. AFTER THESE RESULTS WERE PASSED ON WE WERE NOTIFIED BY FORD THAT THIS WAS NOT A NEW CAR ISSUE AND THAT IT WAS DEFINITELY A PROBLEM. WE WERE INSTRUCTED NOT TO DRIVE THE CARS IN RECIRCULATION MODE. I EXPLAINED THAT UNLESS YOU REMEMBER TO TURN THIS OFF IT IS AUTOMATICALLY ON AND I WAS THEN INSTRUCTED NOT TO ALLOW ANYONE TO DRIVE THEM. TODAY I RECEIVED AN EMAIL STATING THEY HAVE A "SOLUTION". THE ARE USING TSB 17-0044 WHICH I WILL ATTACH. I DO NOT BELIEVE THIS WILL FIX THE ISSUE AS MOST OF THE STEPS WERE COMPLETED WHEN IT WAS AT FORD THE FIRST TIME.
Other or unspecified, Engine, Jun 19, 2017
WHILE DRIVING EXHAUST FUMES ENTER CABIN WHILE EXCELERATING AND WHEN AIR CONDITIONER IS ON
Visibility/wiper, Jun 14, 2017
THE PASSENGER WINDOW WAS INTACT WHEN IT WAS ROLLED DOWN. THE CAR WAS STATIONARY. MY 8 YEAR OLD SON SHUT THE DOOR AND THE WINDOW WAS ROLLED UP. THE WINDOW WAS COMPLETELY CRACKED.
Electrical system, Jun 14, 2017
WHEN DRIVING CAR LOST ALL ELECTRICAL FUNCTIONS, POWER STEERING, RADIO, LIGHTS, ETC. I HAD IT TOWED TO SERVICE AND THEY SAID NOTHING CAME UP IN DIAGNOSTICS OR ERROR CODES. I PICKED THE CAR UP AND WITHIN A COUPLE WEEKS IT STARTED HAPPENING AGAIN. BEFORE IT WAS ONLY HAPPENING WHEN I SAT IDLE FOR A PERIOD OF TIME AND THEN STARTED MOVING. NOW IT IS ALL THE TIME. I WAS DRIVING DOWN THE HIGHWAY AND LOST ALL POWER STEERING. IT IS VERY DANGEROUS. I'VE REACHED BACK OUT TO THE DEALERSHIP FOR SERVICE AGAIN AND AM WAITING FOR A TIME AVAILABLE TO GO BACK IN. I CALLED FORD AND THEY SAID THEY WOULD NOTATE IT BUT COULD NOT PROVIDE ME A LOANER CAR WHILE CAR WAS BEING FIXED OR HELP ME ANY FURTHER AND JUST TO CALL THE DEALERSHIP. THE PROBLEM IS WHEN IT GOES IN TO THE DEALERSHIP THEY DON'T SEE A ERROR CODE AND THEY HAVE TROUBLE REPLICATING IT. IT HAS NOW HAPPENED TO ME WHEN IDLE, AT A STOP LIGHT, WHILE ON THE HIGHWAY, WHILE DRIVING DOWN A HILL AND WHILE DRIVING THROUGH A PARKING LOT. THERE IS NO PATTERN OR NO WAY TO TELL WHEN OR HOW IT HAPPENS. THE PHOTO WAS AT A INTERSECTION.
Engine, May 28, 2017
STRONG EXHAUST SMELL IN THE ENTIRE CABIN OF THE VEHICLE UPON EXCELERATION SO MUCH SO YOU HAVE TO ROLL DOWN THE WINDOWS TO EVACUATE THE SMELL. IT'S AN ON GOING PROBLEM AND JUST NOT A ONE TIME EVENT. I HAVE A FOUR OLD DAUGHTER THAT SITS IN THE 2ND ROW THAT I'M CONCERNED ABOUT.
Other or unspecified, May 26, 2017
ROTTEN EGG FUMES FILLING INTERIOR OF VEHICLE. I HAVE OWNED IT FOR LESS THAN A MONTH. I HAVE TAKEN TO DEALERSHIP. THEY HAVE NOT DIAGNOSED THE PROBLEM AS OF YET, BUT IT SEEMS TO FALL IN LINE WITH OTHER FORD EXPLORER ISSUES REGARDING EXHAUST LEAKING INTO CABIN
Structure, May 15, 2017
WHEN DRIVING ON THE PENNSYLVANIA STATE TURNPIKE (70 MPH) THE MOLDING ON THE RIGHT-HAND SIDE OF THE WINDSHIELD DETACHED FROM THE VEHICLE. UPON RETURNING HOME I NOTICED THAT THE SAME PIECE ON THE LEFT-HAND SIDE MOLDING OF THE FRONT WINDSHIELD WAS CRACKED. THIS HAPPENED MIDDAY ON SUNDAY, MAY 14, 2017 YOU MAY NOTICE THIS IS THE SAME CAR THAT STOPPED DRIVING AS I DROVE IT OFF THE LOT PURCHASING IT LESS THAN TWO MONTHS AGO.
Engine, May 10, 2017
WHILE DRIVING, USUALLY DURING FAST ACCELERATION NO MATTER THE SPEED, THERE IS THE SMELL OF EXHAUST IN THE CABIN OF THE VEHICLE. I HAVE ALREADY TAKEN THE VEHICLE TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAY THEY COULDN'T FIND ANYTHING WRONG. THE SMELL OF EXHAUST IS PRESENT ALMOST EVERY TIME I DRIVE THE VEHICLE.
Other or unspecified, Apr 30, 2017
TRAVELING DOWN INTERSTATE AND SUNROOF EXPLODED, SOUNDED LIKE A SHOT GUN BLAST. GLASS SHATTERED, PANEL WAS PULLED UPWARD AND NO DAMAGE TO THE CURTAIN.
Other or unspecified, Engine, Apr 21, 2017
ON JANUARY 27TH, 2017, MY WIFE AND I LEASED A NEW 2017 FORD EXPLORER. EVERY TIME WE OPERATE THE VEHICLE, WE GET EXTREMELY SICK (SOME SYMPTOMS WE EXPERIENCE ARE SORE THROAT, RUNNING NOSE, HEADACHES, AND NAUSEA THAT LAST HOURS AFTER EXITING THE VEHICLE). THIS OCCURS ABOUT 10-15 MINUTES WHILE DRIVING/OPERATING THE VEHICLE. THE HEATING SYSTEM WAS SET TO 75 DEGREES FAHRENHEIT AND THE WINDOWS WERE CLOSED. AFTER WE FELT SICK WE DID SHUT OFF THE HEATING SYSTEM AND OPEN THE WINDOWS BUT THERE WAS A SLIGHT ODOR IN THE CABIN AND WE STILL FEEL SEVERAL ALIMENTS. DOCTOR APPOINTMENTS HAVE BEEN MADE FOR MYSELF AND MY 6-MONTH-OLD DAUGHTER THAT WAS IN THE VEHICLE (THIS BEING MY MOST SIGNIFICANT CONCERN). FORD MOTOR CORP INSTALLED A NEW EXHAUST SYSTEM, REMOVED THE REAR BUMPER AND RESEALED ANY LEAKS, CHECKED CABIN PRESSURE AND TRIED TO RESEAL ANY CRACKS THAT MAY ALLOW EXHAUST TO RENTER THE CABIN. FORD STATED THAT THE VEHICLE WAS FIXED, AFTER BEING BROUGHT TO THEM FOR THE THIRD TIME (THEY SAID THEY FOUND MORE LEAKS AND RESEALED THEM), BUT REFUSED TO GIVE ME ANY DOCUMENTATION STATING THAT THE VEHICLE IS SAFE FOR MY FAMILY AND MYSELF TO BE IN. THE VEHICLE HAS BEEN IN AND OUT OF SERVICE SEVERAL TIMES, A FORD SERVICE TECHNICIAN LOCATED AT SAYVILLE FORD TEST DROVE THE VEHICLE WITH ME AND CONFIRMED THE SAME AILMENTS. THE VEHICLE WAS PICKED UP FROM SERVICE AFTER FORD STATED IT WAS FIXED FOR A 3RD TIME AND WE WERE STILL GETTING SICK WHEN WE DROVE THE VEHICLE. WE CONTACTED FORD AGAIN AND WE ADVISED THEM OF THE SITUATION FOR A 4TH TIME AND THEIR RESPONSE WAS 'BY ITS VERY NATURE, NEW CAR SMELL IS DUE TO PLASTICS AND ADHESIVES IN THE VEHICLE. IT COULD BE AN IRRITANT TO SOME. UNFORTUNATELY, YOU MAY HAVE TO CONSIDER OTHER OPTIONS THAT MAY BE AVAILABLE TO YOU.'
Electrical system, Apr 21, 2017
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THEY OBSERVED AN ABNORMAL ODOR OF FUMES THROUGHOUT THE VENTS. IN ADDITION, THE CONTACT STATED THE ODOR WAS SO ABSORBENT THAT IT CAUSED HEADACHES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 500.