2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints
1,700 reports, newest first.
Other or unspecified, Apr 19, 2017
DRIVING HOME AFTER BUYING MY BRAND NEW 2017 FORD EXPLORER I STARTED SMELLING CAR EXHAUST. I THOUGHT IT WAS AS COMING FROM THE TRUCK IN FRONT OF ME. IT WASN'T. IT WAS COMING OUT OF THE AIR VENTS IN FRONT OF MY FACE AND I HAD THE AIR ON RECIRCULATE. IT SEAMS TO COME OUT MORE WHEN YOU ARE ACCELERATING OR PASSING CARS. AFTER DRIVING THE CAR FOR TWO WEEKS I HAD TO DRIVE WITH THE WINDOWS DOWN OR I WOULD GET A HEADACHE. IT HAS LESS THAN A 1000 MILES ON IT AND ITS IN THE SHOP. THEY CALLED JUST BEFORE I FOUND THIS WEBSITE AND TOLD ME THAT THEY COULD FIND NOTHING WRONG AND TO COME PICK IT UP. I TOLD THEM THAT I WOULD NOT RETAKE POSSESSION OF THE VEHICLE UNTIL I SPOKE WITH AN ATTORNEY. THEY CALLED ME BACK AND SAID THEY WILL TAKE ANOTHER LOOK AT IT. JUST NOW WAITING FOR FORD TO CALL BACK. I DRIVE MY FAMILY IN THIS CAR. DO D SHOULD BE ASHAMED OF THEM SELFS. TRADING THE HEALTH OF HUMANS OVER MONEY. THIS CAR IS SO NEW I HAVEN'T EVEN MADE A CAR PAYMENT YET.
Electrical system, Apr 19, 2017
PROBLEMS WITH FORD SYNC 3 SYSTEM WHILE DRIVING: 1) NAVIGATION SYSTEM SHOWS INCORRECT LOCATION, AND DOES NOT PROVIDE GUIDANCE. CAR MUST BE PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF FOR A PERIOD OF TIME, AND RESTARTED TO CORRECT THE PROBLEM. 2) MOBILE PHONE SHOW CONNECTED AFTER STARTING THE CAR, SHORTLY THERE AFTER DISCONNECTS AND MAKES HANDS FREE OPERATION IMPOSSIBLE. CAR MUST BE PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF FOR A PERIOD OF TIME, AND RESTARTED TO CORRECT THE PROBLEM. 3) SYSTEM COMPLETELY FREEZES RENDERING OPERATION OF ALL CAR SYSTEMS & DISPLAYS INOPERABLE. CAR MUST BE PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF FOR A PERIOD OF TIME, AND RESTARTED TO CORRECT THE PROBLEM. 4) SYSTEM CONNECT TO PHONE BUT CERTAIN FUNCTIONS ARE UNAVAILABLE. MULTIPLE ATTEMPTS TO OPERATE CERTAIN FUNCTIONS DON'T WORK CAR MUST BE PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF FOR A PERIOD OF TIME, AND RESTARTED TO CORRECT THE PROBLEM. THESE ISSUES ARE ALL INTERMITTENT. I HAVE VIDEOS THAT ARE TOO LARGE TO ATTACH THAT DOCUMENT THE PROBLEMS ABOVE.
Other or unspecified, Mar 24, 2017
SAME EXACT PROBLEM WITH "ROTTEN EGGS" SMELL / EXHAUST FUMES ENTERING THE CABIN AS FOUND IN THE FORD CLASS ACTION LAWSUIT CONCERNING 2011-2015 FORD EXPLORER MODELS. THE SMELL / EXHAUST FUMES COME THROUGH THE A/C VENTS IN THE FRONT OF THE VEHICLE WHEN THE VEHICLE IS UNDER ANY MODERATE TO HEAVY ACCELERATION. THIS PROBLEM CAN BE DUPLICATED EVERY SINGLE TIME. THE SMELL / EXHAUST FUMES ARE NAUSEATING AND POTENTIALLY TOXIC EXHAUST FUMES. THIS PUBLIC SAFETY HAZARD WILL BE REPORTED TO THE APPROPRIATE AGENCIES INCLUDING BBB, AND ALL GOVERNMENT AND PUBLIC HEALTH ORGANIZATIONS. THIS PROBLEM SHOULD BE INVESTIGATED AND CORRECTED BY FORD MOTOR CO. IT LOOKS LIKE FORD HAS NEVER CORRECTED PROBLEM BECAUSE IT STILL EXISTS IN THE 2017 MODELS.
Other or unspecified, Mar 24, 2017
WHILE THE ENGINE IS STARTED THE ODOR AND AILMENTS ARE MUCH MORE PRESENT BUT THERE IS STILL A PRESENCE OF AN ODOR INSIDE THE CABIN AND AILMENTS STILL IMPACT DRIVER WHEN VEHICLE IS IN THE OFF POSITION. MULTIPLE DRIVERS PRESENTED SIMILAR ALIMENTS SUCH AS SEVERE HEADACHES THAT LASTED SEVERAL HOURS AFTER THE EXPOSURE, RUNNY NOSE, BLOODY NOSE AND LIGHT HEADED/DIZZINESS.VEHICLE HAS BEEN BROUGHT BACK AND FORTH TO FORD AND THEY REPLACED/REPROGRAMMED HVAC SYSTEM, REMOVED REAR BUMPER, REPLACED REAR BODY VENT, AND REAR TRIM. FORD ALSO REPLACED EXHAUST SYSTEM. FORD SERVICE CENTER HAS BEEN WAITING FOR FORD CORPORATE (HOTLINE) TO GET BACK TO THEM WITH OUR NEXT STEPS BECAUSE THE ODOR AND AILMENTS ARE STILL OCCURRING. WE HAVE CONTACTED FORD CORPORATION, FORD SERVICE CENTER AND FORD CREDIT AND NO ONE IS ABLE TO HELP ME OR RECTIFY THIS SITUATION. I AM EXTREMELY CONCERNED FOR MY HEALTH AS WELL AS MY WIFE AND OUR 6 MONTH OLD DAUGHTER DUE TO THIS ISSUE.
Vehicle speed control, Fuel/propulsion system, Mar 21, 2017
LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.
Engine, Mar 7, 2017
EXHAUST GASES ENTERING THE PASSENGER CABIN, CAUSING BAD SMELL, USUALLY UNDER LOAD, DURING HILL CLIMBING, MODERATE TO HARD ACCELERATION WHEN JOINING INTERSTATE OR FASTER ROADS, AC IN USE, WITH OR WITHOUT RECIRCULATION ON, SYMPTOMS OF SORE RUNNY EYES AND HEADACHE AND NAUSEA IN CHILDREN AND OTHER OCCUPANTS. CONFIRMED TODAY BY DEALER WHO HAS IMPLEMENTED AN ATTEMPTED FIX. THIS IS A 2017 MODEL XLT. THIS HAS HAPPENED ON MULTIPLE OCCASIONS SINCE VEHICLE FIRST PURCHASED. INITIALLY BELIEVED IT WAS SMELLS FROM OTHER VEHICLES, HOWEVER AS SYMPTOMS CONTINUED WITH OCCUPANTS SEARCH REVEALED KNOWN PROBLEM WITH THIS TYPE OF VEHICLE CONFIRMED BY DEALER TODAY AND ATTEMPTED FIX UNDERTAKEN.
Air bags, Seat belts, Mar 4, 2017
WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.
Wheels, Feb 23, 2017
2016 FORD EXPLORER LIMITED EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50 R20. THE DOT CODE ON THE TIRES IS 5MNC 1AH 0716. THE VEHICLE ODOMETER SHOWS 4,186 MILES. ON FEBRUARY 19, 2017 WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 25MPH THE FRONT PASSENGER SIDE TIRE SUFFERED A "CATASTROPHIC" SIDEWALL FAILURE RESULTING IN THE TIRE GOING COMPLETELY FLAT IN LESS THAT 1 MINUTE. THE FAILURE OCCURRED ON THE INSIDE SIDEWALL OF THE TIRE. (THIS SEEMS TO BE THE SAME SYMPTOM FOR WHICH HANKOOK ISSUED AN EARLIER - JAN 2016 - RECALL.) ALL FOUR TIRES WERE PROPERLY INFLATED AS INDICATED BY THE TIRE PRESSURE MONITORING SYSTEM. TO THE BEST OF OUR KNOWLEDGE THE TIRE HAD NEVER STRUCK AN OBJECT THAT COULD HAVE WEAKENED THE SIDEWALL.
Other or unspecified, Feb 14, 2017
OUTSIDE VEHICLE EXHAUST ENTERS CAB AREA WHEN ACCELERATING WITH AIR CONDITIONER IS ON
Other or unspecified, Feb 14, 2017
AFTER HARD ACCELERATION THE CABIN FILLS WITH EXHAUST SMELL AND I GET A HEAD ACHE INSTANTLY WHEN YOU ROLL THE WINDOWS DOWN AND IT CLEARS OUT OF THE CABIN. YOUR HEAD ACHE GOES AWAY. THE CAR IS FINE UNTIL YOU ACCELERATE AGAIN.
Other or unspecified, Feb 14, 2017
PURCHASED THIS VEHICLE AUGUST 2016. SHORTLY THERE AFTER STARTING SUFFERING SEVERE HEADACHES. VISITED MY FAMILY DOCTOR IN NOVEMBER 2017 AND WAS DIAGNOSED WITH MIGRAINE HEADACHES AND PRESCRIBED MEDICATION. WENT BACK TO DOCTOR DECEMBER 2016 BECAUSE MEDICINE WAS NOT HELPING. I WAS HAVING 2 HEADACHES A WEEK SO THEY TRIED A MORE AGGRESSIVE MEDICINE TO NO AVAIL. DOCTOR COULD NOT EXPLAIN WHY! I HAVE NEVER EXPERIENCED HEADACHES UNTIL I PURCHASED THIS VEHICLE.
Other or unspecified, Feb 14, 2017
SMELLS LIKE ROTTEN EGGS WHEN I HAVE MY A/C ON AT FREEWAY SPEEDS
Other or unspecified, Feb 13, 2017
WHEN I DRIVE THE TRUCK LOST POWER AND THE GAS PEDAL DON'T WORK FOR 25 SEC. GO OFF AND ON AGAIN. THIS HAPPENED DRIVING IN THE HIGHWAY AND IN CITY STREETS. THIS HAPPENED IN THREE (3) DIFFERENT TIMES. THE DEALER DON'T KNOW WHAT IT IS. CAR IS BEEN ON THE DEALER IN THREE(3) DIFFERENT TIMES.
Service brakes, Feb 6, 2017
BRAKES ARE VERY SENSITIVE. WHEN APPLYING THEM YOU HAVE TO THINK A LOT ABOUT FOOT PRESSURE. UNLESS YOU WANT TO COME TO A COMPLETE STOP AT 60 MPH. LOCAL FORD SERVICE MANAGER TOLD ME HE KNOWS ABOUT THE SENSITIVITY AND NO FIX FOR IT AT THIS TIME. SO WE WILL WAIT TILL WE HAVE A POSSIBLE ACCIDENT OR SELL THE CARE AS IS.
Other or unspecified, Jan 24, 2017
BACK UP CAMERA DOES NOT WORK ON A BRAND NEW CAR.
Other or unspecified, Dec 30, 2016
THIS A POLICE PATROL VEHICLE USED AS A K-9 UNIT. DEPUTIES HAVE BEEN COMPLAINING OF HEADACHES AFTER SHIFT. LAST NIGHT THEY HAD TO BE SEEN BY EMS. THEY HAVE BEEN COMPLAINING OF A SULFUR SMELL INSIDE THE EXPLORER. THEY HAD THE FIRE DEPT CHECK THE CARBON MONOXIDE LEVELS AND IT WAS OVER 100PPM. IT IS AT A FORD DEALER NOW AND DO NOT KNOW WHEN IT WILL BE FIXED. THIS IS WHEN THE VEHICLE IS RUNNING. WE HAVE HAD THE VEHICLE FOR A FEW MONTHS NOW AND IT HAS ALWAYS DONE THIS WE JUST DID NOT KNOW WHAT IT WAS.
Electrical system, Exterior lighting, Nov 28, 2016
ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Other or unspecified, Fuel/propulsion system, Nov 16, 2016
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
Fuel/propulsion system, Nov 12, 2016
THIS IS A BRAND NEW EXPLORER 2017 WITH LESS THAN 700 MILES. I HAD TWO PROBLEMS; THE FIRST ONE IS SERIOUS. 1)THIS HAPPENED WITH ME TWICE; WHERE THERE WAS A FUEL LEAKING FROM THE CAR TO THE GROUND WHEN I FILLED THE CAR. I BELIEVE THIS IS VERY DANGEROUS AND NOT SAFE TO DRIVE WITH A FULL TANK. I BELIEVE THAT IF THE CAR ROLES OVER IN AN ACCIDENT IT IS GOING TO CATCH FIRE I WILL TRY TO GO TO THE DEALERSHIP TODAY TO FIX THE PROBLEM. 2) THE GAS MILEAGE IN THIS CAR IS VERY DISAPPOINTING. THE MANUFACTURER CLAIMED THAT MPG IS 16/22, BUT UNFORTUNATELY IT IS LESS THAN 13 IN CITY. I AM VERY DISAPPOINTED.
Structure, Nov 6, 2016
VERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL.
Seat belts, Nov 5, 2016
REAR SEAT BELT DOES NOT FASTEN PROPERLY WHEN A COSMETIC DOOR BECOMES JAMMED IN THE MECHANISM. SEAT BELT WAS RENDERED UNUSABLE AND COULD EFFECT PASSENGER AND DRIVER SIDE REAR SEATS. DESIGN FLAW EXPECTED, NO ABUSE TO COMPONENTS AND BRAND NEW VEHICLE. IT DOES NOT MATTER IF THE VEHICLE WAS MOVING OR NOT- THE SEATBELTS FAILED TO WORK (FASTEN). IN THE ATTACHED PICTURES YOU CAN SEE MY FINGER PUSHING ON THE DOOR THAT BECAME JAMMED- IN THE OTHER PICTURE YOU CAN SEE THE DOOR WAS REMOVED BY THE DEALER AFTER IT FAILED (CAUSING THE SEATBELT TO NO LONGER FUNCTION).
Electrical system, Engine, Oct 17, 2016
AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.
Steering, Oct 12, 2016
2017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. *SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. *JB
Other or unspecified, Sep 21, 2016
FULL ACCESSORY POWER ACTIVE ERROR MESSAGE - RECEIVED THIS MESSAGE WHEN I STARTED THE CAR TO DRIVE OUT MY DRIVEWAY, THE CAR WAS FULLY LOCKED UP HAD TO TURN OFF AND RE-START.
Other or unspecified, Sep 13, 2016
I HAVE A 2017 FORD EXPLORER THAT HAS A EXHAUST LEAK THAT I SMELL WHEN I ENTER THE HIGHWAY. I ALSO SMELL THIS ODOR WHEN I TOW MY WAVE RUNNER. THE ODOR IS SO STRONG THAT MY SON VOMITED WHILE IN THE VEHICLE. I TOOK MY 2017 FORD EXPLORER TO THE DEALER AND THEY TOLD ME THAT THEY WERE AWARE OF THE PROBLEM BUT CAN NOT FIX IT. THIS IS A BRAND NEW VEHICLE THAT I CANNOT DRIVE AND FORD DOES NOT CARE. WHAT CAN I DO? I GOOGLED THIS ISSUE TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE AND I FOUND THAT THERE IS A LAWSUIT AGAINST FORD FOR THIS SAME ISSUE WITH 2011-2015 FORD EXPLORERS. WHY IS FORD STILL SENDING OUT NEW VEHICLES WITH THIS SAME PROBLEM. PLEASE HELP ME GET MY EXPLORER FIXED OR REPLACED. AGAIN I TRIED TO GET REPAIRED BUT THEY TOLD ME THAT THEY KNOW THERE IS A PROBLEM BUT CANNOT FIX IT. I'M VERY WORRIED ABOUT CARBON MONOXIDE POISONING !! PLEASE HELP!!