2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Structure, Jan 22, 2016
I CAME OUT OF A STORE AND GOT INTO MY VEHICLE TO DRIVE OVER TO MY JOB IN THE SAME SHOPPING CENTER. AT THE TIME, MY DRIVER SIDE DOOR LATCHED PROPERLY BUT UPON GETTING OUT OF MY VEHICLE AT WORK, 30 SECONDS LATER, MY DOOR LATCH MALFUNCTIONED AND WOULD NOT LATCH. IN ORDER TO LEAVE WORK THAT NIGHT, I HAD TO TIE THE DOOR SHUT WITH A ROPE. THANK GOD MY YOUNG SON WAS NOT WITH ME AND THE CAR WAS NOT IN MOTION AT THE TIME. THIS IS A MAJOR CONCERN AND ITS ONLY A MATTER OF TIME BEFORE MORE PEOPLE HAVE THE SAME PROBLEM AND GET SERIOUSLY INJURED. FORD HAS ALREADY HAD A RECALL ON SOME OTHER MODELS FOR THIS SAME ISSUE. I STRONGLY BELIEVE WE HAVE COME ACROSS YET ANOTHER MODEL WITH FAULTY DOOR LATCHES. I HAVE NOT HAD THE ISSUE FIXED YET DUE TO INSUFFICIENT FUNDS BUT WILL BE FIXING IT SOON. ONCE I DO GET IT FIXED I WILL STILL FEAR FOR MY SAFETY, MY SON'S SAFETY, AND THE SAFETY OF ANY OTHER 2012 FORD FOCUS OWNERS. I HOPE AND PRAY WE CAN RESOLVE THIS ISSUE QUICKLY BEFORE ANYONE ELSE GETS HURT.
Structure, Jan 22, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Electrical system, Structure, Jan 21, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE DRIVER SIDE DOOR OPENED INDEPENDENTLY WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE LOST SPEED AND THEN STALLED AS THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000. UPDATED 04/13/16*LJ *CN
Engine, Fuel/propulsion system, Jan 20, 2016
WHILE DRIVING MY 2012 FORD FOCUS HATCHBACK, THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE IDLED ROUGH AND THE ENGINE STOPPED WORKING. RESTARTED AND TOOK VEHICLE TO DEALER. DEALER STATED THAT THE EMISSIONS CONTROL SYSTEM HAD PULLED A VACUUM ON THE FUEL TANK CAUSING RAW FUEL TO ENTER THE EMISSIONS CONTROL SYSTEM AND THE ENGINE CAUSING THE ISSUES. THE TANK HAD TO BE REPLACED DUE TO COLLAPSE AND THE EVAP TANK, TUBING, CONTROL VALVE AND FUEL PUMP. PER FORD TSB 11-09-03. SHOULDN'T THIS BE A RECALL?
Latches/locks/linkages, Jan 20, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FRACTURED AND PREVENTED THE DOOR FROM CLOSING. THIS WAS A RECURRING ISSUE. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 71,000.
Latches/locks/linkages, Jan 20, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DOOR LATCHES FRACTURED AND WARNING LIGHTS ILLUMINATED. THE REAR AND FRONT DRIVER SIDE DOORS WOULD NOT LATCH. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT NOTIFIED THE MANUFACTURER AND THE VEHICLE WAS REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 04/13/16*LJ *CN
Other or unspecified, Jan 20, 2016
DRIVERS DOOR LATCH DID NOT LATCH WHILE PARKED. I PULLED. INTO A PARKING SPACE AND WHEN I GOT OUT THE DOOR WOULD NOT LATCH AS IF THE SPRING WAS NO LONGER WORKING. I TOOK IT TO THE DEALER AND THEY WERE ABLE TO FIX IT THE NEXT DAY
Electrical system, Latches/locks/linkages, Jan 20, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER SIDE DOOR UNLOCKED AND OPENED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT INQUIRED ABOUT RETURNING THE VEHICLE. THE DEALER WAS NOT WILLING TO REPURCHASE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 04/14/16*LJ *CN
Power train, Jan 19, 2016
CLUTCH SLIPPING; 60200 MILES ON THE CAR. CLUTCH IS SLIPPING AS WAS CONFIRMED BY MY MECHANIC. THE CLUTCH HAS TO REPLACED AND FORD WILL NOT FIX IT. NO REASON THE CLUTCH SHOULD NEED TO BE REPLACED THIS SOON. I HAVE HAD OTHER MANUAL VEHICLES WHERE THE CLUTCH LASTED 150K OR EVEN 190K MILES. CLEARLY A FAULTY DESIGN AND OR PRODUCT. BUYER BEWARE
Power train, Jan 18, 2016
TRANSMISSION SHUTTERS AND SLIPS WHEN HOT OR WHEN GOING UP STEEP HILLS. TRANSMISSION WILL NOT DOWNSHIFT WHEN PRESSING HARDER ON GAS PEDAL.
Power train, Jan 18, 2016
SINCE SEPTEMBER 2014, THE TRANSMISSION HAS SHUDDLERS, AND SHAKES VIOLENLY, WHILE THE VEHICLE ACCELERATES, DEACCELERATES OR EVEN IN REVERSE. THE TRANSMISSION IS EXTREMELY LOUD WHILE THE VEHICLE IS EITHER DRIVE OR REVERSE AS WELL. MY VEHICLE HAS BEEN TAKEN TO FOUR DIFFERENT FORD DEALERS AT FIVE DIFFERENT FOR THIS ISSUE AND YET THIS PROBLEM HAS NOT REPAIRED. SINCE SEPTEMBER 2014 TO PRESENT THE VEHICLE ISSUES HAS WORSEN BY INCREASED EXCESSIVE NOISE LEVELS AND THE DRIVABILITY AS WELL.
Power train, Electrical system, Service brakes, Jan 18, 2016
TRANSMISSION IS ERRATIC, YOU DO NOT KNOW WHAT IT MIGHT DO. IT HAS A SHUTTERING SOUND COMING FROM UNDERNEATH THE VEHICLE WHEN GOING 20-40 MILES PER HOUR. DRIVERS SIDE WINDOW DOES NOT OPEN AND HAVE 'INFORMATION' LIGHT IS ON FOR LOW PRESSURE ON TIRES AND AREN'T CURRENTLY LOW. BRAKES ARE MAKING A GROWLING NOISE WHEN COMING TO A STOP.
Electrical system, Engine, Jan 16, 2016
I DRIVE A 2012 FORD FOCUS. I BOUGHT THE CAR USED IN JANUARY 2015. IN THE FALL OF 2015 MY CAR BEGAN JOLTING EVERY TIME I PUT PRESSURE ON THE GAS, THIS WAS ALARMING. WHEN IT BECAME WORSE, I BOUGHT THE CAR TO A FORD DEALERSHIP, AND CAME TO FIND THAT THE TRANSMISSION WAS RECALLED. TO FIX THIS FORD HAD A STRICT PROTOCOL TO FIX THE TRANSMISSION IN A 3 STEP PROCESS. THE MECHANICS ARE ONLY TOLD TO DO STEP 1, AND THEN IF THE PROBLEM PERSISTS MONTHS AFTER THE REPAIR, CONTINUE WITH STEP 2 AND SO ON. THE TRANSMISSION STARTED JOLTING AGAIN A FEW MONTHS LATER, THIS TIME WORSE. I HAVE BEEN WAITING A MONTH FOR THE FORD DEALERSHIP TO GET THAT PART THAT WILL "FIX" MY PROBLEM, WHILE I WAS ASSURED THE PROBLEM WOULD NOT GET WORSE. IN THAT TIME A PIECE IN THE EXHAUST HAS ALSO BEEN RECALLED, NEITHER ONE OF MY WINDOWS IN THE FRONT TWO SEATS WILL GO DOWN, AND THE JOLTING HAS BECOME INCREDIBLY UNSAFE. THERE HAVE BEEN TWO OCCASIONS WHERE MY CAR HAS JUST COME TO A COMPLETELY ALARMING STOP WHILE DRIVING UP TO 20 MPH, ON A BUSY TWO LANE STREET. I TAKE THIS STREET EVERYDAY TO AND FROM WORK. THERE IS NO OTHER OPTION. I AVOID THE HIGHWAY COMPLETELY NOW. I FEEL COMPLETELY UNSAFE AND ON GUARD AT ALL TIMES WHILE I AM DRIVING THIS VEHICLE. BECAUSE OF MY EXPERIENCE WTH THIS CAR IN ONLY A YEAR I WILL NEVER PURCHASE A FORD VEHICLE EVER AGAIN. I REGRET EVER DRIVING IT OFF OF THE LOT. I AM ONLY 25 YEARS OLD, AND CAN'T AFFORD TO TRADE THIS IN RIGHT NOW, AND THAT IS ALL I WANT TO DO. IT IS NOT A NICE FEELING TO HAVE A PIT IN YOUR STOMACH EVERY TIME YOU BUCKLE YOUR SEATBELT.
Power train, Other or unspecified, Service brakes, Jan 15, 2016
I PURCHASED MY CAR IN JUNE 2012. I HAVE HAD TO REPLACE THE CLUTCH THREE TIMES DUE TO ISSUES. I HAVE HAD TO HAVE THE ROOF LINER REINSTALLED AS IT HAD COME LOOSE. NOW, ONLY A MONTH AFTER THE $700 REPAIR FOR THE ROOF, I AM NOW TOLD TO PAY $950 TO REPAIR MY BRAKE BOOSTER WHICH AS BROKEN AND MESSED UP THE PRIMARY SHAFT. MY CAR HAS LESS THAN 30,000 MILES ON IT AND IS ONLY 3.5 YEARS OLD, YET SEEMS TO BE FALLING APART NOW THAT IT IS OUT OF WARRANTY. I ASKED IF I HAD DONE ANYTHING TO CAUSE THE BRAKE BOOSTER TO FAIL, AND WAS TOLD "NO, IT IS JUST A MECHANICAL FAILURE," THAT I HAVE TO PAY FOR BECAUSE IT IS OUT OF WARRANTY. I WAS ALSO TOLD THAT THERE WAS NO WAY THAT THE MECHANICS COULD HAVE SEEN THE ISSUE, EVEN THOUGH IT MYSTERIOUSLY STARTED LESS THAN 2 WEEKS AFTER I HAD IT IN THE SHOP FOR OVER A WEEK. AFTER GETTING THE ROOF LINER AND CLUTCH REINSTALLED I WAS TOLD THAT THEY HAD ALSO UPDATED ALL OF THE SOFTWARE IN MY CAR. A LITTLE OVER A WEEK LATER THE CHECK ENGINE LIGHT CAME ON AS I WAS STOPPED AT A RED LIGHT. I THOUGHT IT WAS A SOFTWARE GLITCH AS THE LIGHT TURNED OFF WHEN I STARTED DRIVING AGAIN. IT HAPPENED ONCE MORE ABOUT A WEEK OR SO LATER, BUT IT WAS AT THE SAME STOPLIGHT, SO I THOUGHT IT MAY BE THE PARTICULAR ANGLE OF THE CAR AT THAT LIGHT OR SOMETHING, BUT RESOLVED TO TAKE IT IN IF IT HAPPENED AGAIN. I WAS GONE FOR 2 WEEKS FOR CHRISTMAS BREAK, THEN WHEN I CAME BACK THE LOW BRAKE FLUID LIGHT CAME ON EVERY TIME I WAS STOPPED FOR MORE THAN 30 SECONDS. I STOPPED DRIVING MY CAR UNTIL I COULD GET IT INTO THE SHOP. SO, WITH LESS THAN A MONTH OF DRIVING MY CAR SINCE IT WAS LAST IN THE SHOP, APPARENTLY $950 IN DAMAGE WAS DONE THAT, WHILE NOT MY FAULT "COULD NOT HAVE BEEN AVOIDED" AND IS SOMETHING I HAVE TO PAY FOR IF I WANT MY CAR TO BE SAFE TO DRIVE.
Visibility/wiper, Jan 14, 2016
MY ISSUE APPEARS TO BE REMARKABLY SIMILAR TO THE ISSUE WITH RECALL NUMBER 12V149000, THOUGH MY VEHICLE WAS NOT INCLUDED IN THAT RECALL AS IT APPEARS IT WAS MANUFACTURED A FEW MONTHS AFTER THE LATEST MANUFACTURE DATE INCLUDED IN THE RECALL. I AM EXPERIENCING IDENTICAL ISSUES AS DESCRIBED IN THAT RECALL. MY PASSENGER SIDE WINDSHIELD NO LONGER WORKS AT ALL. I BELIEVE RECALL NUMBER 12V149000 SHOULD BE EXPANDED, BECAUSE IT LOOKS LIKE MORE MODELS ARE AFFECTED BY THE MISSING SEAL IN THE WIRING HARNESS CONNECTOR. I HAVE DONE NOTHING TO THE WINDSHIELD WIPERS OUTSIDE OF REPLACING THEM EVERY 1-2 YEARS AS THEY WEAR OUT.
Power train, Jan 14, 2016
I AM HAVING ISSUES WITH THE TRANSMISSION IN MY VEHICLE. IT HAS BEEN IN THE SHOP 30 DAYS NOW WAITING TO HAVE IT'S 3RD TRANSMISSION SINCE BIRTH. IT HAS HAD TWO REPROGRAMS OF THE MODULE AS WELL. THIS CAR IS UNSAFE AND DANGEROUS TO DRIVE. IT SHUDDERS AND SHIFTS TERRIBLY. IT SEEMS TO WANT TO START IN THIRD OR FOURTH GEAR MANY TIMES, EXPOSING ME TO DANGER WHEN PULLING OUT INTO THE HIGHWAY. THIS CAR NEEDS TO BE BOUGHT BACK. I HAD THE TRANS REPLACED IN OCT OF 14 AND IT MADE IT A WHOLE 14 MONTHS BEFORE NEEDING TO BE REPLACED AGAIN. THE REGIONAL CUSTOMER SERVICE MANAGER WILL NOT DO ANYTHING BUT "EXPEDITE" PARTS THAT ARE ALREADY ON BACKORDER AND THE SERVICE MANAGER AT OUR DEALERSHIP SAYS ARE FAULTY ANYWAY. FORD CAN'T SEEM TO MAKE THIS WORK AND I AM PAYING THE PRICE. THERE ARE SIGNIFICANT ISSUES ON THIS MAKE OF CAR BY MULTIPLE OWNERS. IT'S TIME THEY WERE FORCED TO BUT THESE PIECES OF JUNK BACK.
Steering, Jan 13, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WAS AN UNKNOWN WARNING MESSAGE THAT ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE STEERING WHEEL FUNCTION AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. ...UPDATED 03-10-16 *BF THE CONSUMER STATED THAT THE EPAS SYSTEM WENT OFFLINE. AND THE STEERING BECAME DIFFICULT. THE VEHICLE WAS RESTARTED AND THE EPAS SYSTEM RETURNED. THE FAILURE OCCURED WHILE DRIVING AND ATTEMPTING TO CLIMB A SNOW COVERED ROAD. UPDATED 11/2/2017*JS
Steering, Power train, Vehicle speed control, Jan 13, 2016
FOCUS HAS BEEN UNDER MANY RECALLS AND AT FORD FOR REPAIR MULTIPLE TIMES FOR TRANSMISSION. EVERY 6 MONTHS ISSUES OCCUR CAUSING ME TO TAKE BACK INTO FORD. LAST COUPLE WEEKS I NOTICED INTERMITTENTLY, WHEN I TAKE FOOT OFF ACCELORATOR, RPMS CONTINUE TO INCREASE, AND CAR DOES NOT SLOW DOWN, CAUSING ME TO PUMP BREAKS MULTIPLE TIMES TO BE ABLE TO STOP. YESTERDAY DURING A SNOW STORM, I AGAIN TOOK FOOR OFF ACCELERATOR, THIS TIME THE CAR AGAIN WOULD STILL CONTINUE TO DRIVE WITHOUT MY CONTROL, CAUSING ME TO SPIN OUT, NOT ONCE BUT THREE TIMES. I DID NOT GET HIT BY OTHER CARS AS EVERYONE WAS GOING SLOW, BUT I DID HAVE TO CALL INTO WORK AS MY CAR WAS NOT SAFE TO DRIVE. THIS IS NOW A SAFETY CONCERN FOR MY FOCUS, AND MYSELF, AND MY PAYCHECK. SOMETHING HAS TO GIVE AS FORD, HAS OFFERED NOTHING BUT TO KEEP BRINGING IT BACK WHEN ISSUES OCCUR. THIS IS NOT APPROPRIATE CUSTOMER SERVICE, AND I FEEL THERE IS A HUGE SAFETY CONCERN FOR MY VEHICLE.
Power train, Jan 11, 2016
I CAN SPEND THE REMAINDER OF MY DAY REGURGITATING ALL THE ISSUES THOSE THAT HAVE PROCEEDED ME HAVE DETAILED OR SAY THIS. I PURCHASED THE 2012 FORD FOCUS TITANIUM (WITH EVERYTHING) IT'S A GREAT CAR ON THE INSIDE AND THE ENGINE FOR A 4 CYLINDER KICKS @$$ SINCE 2012 IT HAS HAD MAJOR REPAIR OR REPLACEMENT (NOT JUST SOFTWARE UPDATES X3) 4 TIMES.... THAT'S RIGHT 4 MAJOR TRANSMISSION ISSUES, 1 NEW TRANSMISSION AND SEVERAL REBUILDS. THIS TRANSMISSION ISSUE WILL ENSURE I NEVER BUY A FORD AGAIN...!!!! FINAL STRAW CHRISTMAS 2015 DRIVING DOWN THE STREET LOOKING AT THE LIGHTS ENJOYING THE COLD WEATHER, HOLIDAYS, ETC. CAR SLAMS (I MEAN LITERALLY WE WERE THROWN FORWARD AND OUR SEAT-BELTS LOCKED IN PLACE) AND THE AWESOME SYNC SCREEN DISPLAYED "SEEK IMMEDIATE TRANSMISSION REPAIR"... FAMILY AND I SPENT THE REMAINDER OF THE CHRISTMAS HOLIDAY IN A RENTAL. ONLY TO BE TOLD "GLAD THAT DID NOT HAPPEN TO YA ON THE HIGHWAY HUH, IT WAS ONLY THE TRANSMISSION CONTROL UNIT THAT NEEDED TO BE REPLACED" IMAGINE WHAT WOULD HAVE HAPPENED IF I HAD BEEN AT SPEED ON THE HIGHWAY!!! WTF?
Engine, Jan 8, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 02/26/16*LJ THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER, WHERE THEY REPLACED THE VACUUM CYLINDER. HOWEVER, SHE CONTINUED TO EXPERIENCE PROBLEMS. UPDATED 02/29/16.*JB
Power train, Jan 7, 2016
I PURCHASED A 2012 FOCUS IN 2012 IN DALLAS WITH 7,000 MILES ON IT. SINCE THE VERY BEGINNING THE TRANSMISSION SHUTTERS UPON LEAVING A RED LIGHT. I TOOK IT BACK AND FORD TOLD ME IT WAS NORMAL FOR THAT MODEL UNTIL THEY CAME UP WITH A NEW TRANSMISSION PROGRAMMING. IT WAS VERY ALARMING. I HAVE TAKEN THE CAR TO FORD 4 TIMES FOR THE SAME ISSUE THAT SEEMED TO BE GETTING WORSE. THEN IN MARCH 2015 THEY CAME UP WITH THE COMPUTER REPROGRAMMING FOR THE TRANSMISSION. I TOOK IT ANOTHER 3 TIMES FOR THEM TO FINALLY DECIDE TO REPROGRAM IT ON MY CAR ALTHOUGH IT WAS A RECALL. FINALLY, WHEN WE THOUGHT THIS WOULD SOLVE THE PROBLEM, THE TRANSMISSION STOPPED WORKING THE WEEK THAT THEY PERFORMED THE UPDATE. NOW THEY ARE QUOTING US WITH $2,200 FOR A NEW CLUTCH TO BE PUT IN A FAULTY TRANSMISSION BY DESIGN. THERE ARE SEVERAL CLASS ACTION LAWSUITS OUT THERE FOR THAT TRANSMISSION. THEY ALSO TOLD US IT WAS NOT UNDER WARRANTY. THEY SUPPOSEDLY SENT A "CUSTOMER SATISFACTION PROGRAM" FOR THE CLUTCH IN AUGUST 2014 TO FIX THE ISSUE THAT NOW HIT US DUE TO THEIR FAULTY TRANSMISSION. HOWEVER, THIS LETTER WAS NEVER SENT TO US. WE HAVE RECEIVED EVERY SINGLE LETTER FROM THEM BUT THAT ONE AND NOW THE CAR IS OVER THE 100,000 MILE LIMIT OF THAT CUSTOMER SATISFACTION PROGRAM. WE WOULD THINK THAT UPON OUR 7 VISITS FOR THAT ISSUE THAT SOMEONE IN SERVICE WOULD HAVE MENTIONED THAT THEY CAN FIX IT FOR FREE. FORD HAS BEEN IN COMPLETE DENIAL OF THIS TRANSMISSION ISSUE AND WILL NOT FIX THE SAFETY ISSUE THAT THEY CREATED ALTHOUGH THEY HAD THE CHANCE TO AT MORE THAN ONE OCCASION. THE CAR IS NO LONGER OPERABLE PAST FIRST GEAR AND 15MPH. 7 VISITS IN WHICH THEY IGNORED THE DANGER THAT WE WERE PRESENTING THEM...WHILE THEY PERFECTLY KNEW A RECALL WAS AVAILABLE FOR IT.
Power train, Jan 7, 2016
I PURCHASED A 2012 FORD FOCUS SEL LAST YEAR. I HAVE HAD CONTINUOUS PROBLEMS WITH THE TRANSMISSION SINCE PURCHASING THIS VEHICLE. WHEN TAKING OFF (SHIFTING FROM 1ST TO 2ND GEAR), THE TRANSMISSION MAKES A SHUDDERING NOISE, THE VEHICLE FAILS TO ACCELERATE, AND THE CAR BOUNCES AS IT STRUGGLES TO SHIFT GEARS. I BELIEVE THIS PROBLEM IS WELL KNOWN TO FORD SINCE NUMEROUS CONSUMER WEBSITES HAVE CUSTOMERS WITH SIMILAR COMPLAINTS. SOON AFTER PURCHASE, I HAD IT BACK IN THE SERVICE DEPARTMENT. I HAD A TECHNICIAN DRIVE AROUND WITH ME. THE TECHNICIAN STATED THAT EVERYTHING WAS NORMAL AND THAT THE CLUTCH PLATE JUST GETS DIRTY BY TOO "GINGERLY" ACCELERATING. HE WALKED ME THROUGH HOW TO POWER BRAKE (HOLDING DOWN THE BRAKE, FLOORING THE GAS PEDAL, AND THEN RELEASING THE BRAKE TO QUICKLY ACCELERATE THROUGH THE FIRST 3 GEARS). THIS APPEARED TO HELP FOR A DAY OR TWO, BUT I FIND IT HARD TO BELIEVE THAT THIS IS THE SOLUTION FOR A $12,000 CERTIFIED PRE-OWNED VEHICLE THAT I PURCHASED. I RECENTLY RECEIVED A RECALL NOTICE CLAIMING THAT THE TCM SOFTWARE NEEDED TO BE UPDATED AND THAT THE TRANSMISSION WARRANTY WOULD BE EXTENDED. I HAD THIS UPGRADE COMPLETED WITH NO IMPROVEMENT TO THE SITUATION. THE TECHNICIAN THAT I SPOKE WITH SAID THE UPGRADE WILL PROBABLY NOT HELP THE SHUTTERING. HE SUGGESTED AGAIN THAT I GIVE IT MORE GAS WHEN ACCELERATING. HE SAID SOMETHING ABOUT IT BEING SIMILAR TO A STICK SHIFT STALLING WHEN NOT ENOUGH GAS IS APPLIED. THIS DOES NOT WORK. I GIVE IT MORE GAS TO NO AVAIL. I HAVE ALSO RECENTLY SEEN WHERE A CLASS ACTION SUIT AGAINST FORD FOR SIMILAR COMPLAINTS FROM CUSTOMERS. MY 17 YEAR OLD DAUGHTER FREQUENTLY DRIVES THIS VEHICLE AND I FEEL IT IS A SAFETY ISSUE THAT NEEDS PROMPT ATTENTION. I HAVE BEEN A LOYAL FORD CUSTOMER FOR MANY YEAR. PLEASE LET ME KNOW WHAT RESOLUTION YOU HAVE FOR MY COMPLAINT.
Latches/locks/linkages, Jan 7, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR WOULD NOT LATCH AND THE DOOR OPEN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V246000(LATCHES/LOCKS/LINKAGES); HOWEVER, THE VIN AND MODEL WERE NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Power train, Jan 6, 2016
POWTER TRAIN TCM MODULE; REPLACED ON 8/4/15 WITH 49427 MILES. VEHICLE WOULD NOT SHIFT OUT OF GEAR. ALONG WITH HESITATION WHILE DRIVING IN RESIDENTIAL AREA. VEHICLE WAS BROUGHT TO FORD DEALERSHIP AND THE TCM WAS FOUND DEFECTIVE. MODULE WAS REPLACED AND PROGRAMMED TO LATEST "STANDARDS" .ON 1/4/2015 POWER TRAIN TCM MODULE REPLACED WITH 55488 MILES. CAR WORKED FINE THE DAY PRIOR THEN WOULD NOT START THE FOLLOWING MORNING IN GARAGE. REMOVED BATTERY AND HAD IT TESTED AT AUTO STORE AND IT TESTED GOOD. VEHICLE HAD TO BE JUMPED TO START. THEN WARNING CAME ON DASH SHOWED TRANSMISSION FAILURE HAVE SERVICE. BROUGHT VEHICLE TO FORD DEALERSHIP AND FOUND THAT TCM MODULE WAS BAD. SERVICE DEPT ALSO STATED THAT THE BATTERY WOULD HAVE TO BE REPLACED DUE TO BAD CELL. THE BATTERY WAS TESTED EARLIER IN THE WEEK AND FOUND TO BE PROPERLY CHARGED. OK'D THE BATTERY REPLACEMENT THEN WAS NOTIFIED THE STARTER WAS NOW BAD. SERVICE ATTENDANT DID NOT DIRECTLY ADMIT TO THE TCM MODULE CAUSING THESE OTHER ISSUES BUT ADVISED TO KEEP ALL RECEIPTS DUE TO CLASS ACTION AGAINST FORD. ATTENDANT ALSO STATED THAT SOME VEHICLES HAVE HAD THE TCM REPLACED 3-5 TIMES. WARRANTY HAS ONLY BEEN EXTENDED TO 100,00 MILES
Power train, Jan 6, 2016
THE CAR JUST STARTS MAKING A GRINDING NOISE AND THE GEARS SLIP OUT OF PLACE