2007 Ford Fusion
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,064 owner complaints filed for this model year. This is the 9th highest complaint count among 15 Fusion model years with reports.
Of the 2007 reports, 58 involved a crash and 5 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints
1,064 reports, newest first.
Engine, Feb 11, 2014
MY 2007 FUSION'S COMPUTER WENT BAD AND BURNT UP COILS. GRAND TOTAL TO FIX IT WAS $2200. EVEN THOUGH THERE IS A SERVICE BULLETIN THEY WOULDN'T DO ANYTHING. IT IS ONLY IF THE CAR IS UNDER WARRANTY. WE BOUGHT THIS CAR AS A CERTIFIED USED CAR AND THAT MEANT NOTHING TOO. *TR
Electrical system, Engine, Jan 29, 2014
PCM FAILED CAUSING VEHICLE TO LOSE POWER AND BURN UP IGNITION COILS. *TR
Power train, Jan 25, 2014
WHILE DRIVING ON THE HIGHWAY THE ENGINE STARTED TO RUN ROUGH AND WITHIN A MINUTE THE ENGINE QUIT AND COULDN'T BE RESTARTED. LUCKILY I WAS ABLE TO COAST TO THE SIDE OF THE HIGHWAY. THE ENGINE HAD THE SAME FAULT AS IDENTIFIED IN NHTSA TSB-13-4-17. THE PCM UNIT FAILED, CAUSING DAMAGE TO MULTIPLE ON-PLUG IGNITION COILS. I BELIEVE THAT THE FORD TSB # FOR THIS PROBLEM IS 06-18-15. THIS IS A 6-CYLINDER ENGINE. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE OF THE SUDDEN AND COMPLETE ONSET OF LOSS OF POWER. *TR
Air bags, Jan 23, 2014, crash
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT CRASHED INTO ANOTHER VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED INJURIES TO THE HIP, BACK, KNEE, AND SHOULDER. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR TREATMENT OF INJURIES AND THE VEHICLE WAS DESTROYED. THE CONTACT CALLED THE MANUFACTURER TO REQUEST AN INSPECTION OF THE AIR BAGS FOR NON-DEPLOYMENT BUT THE MANUFACTURER DECLINED. THE FAILURE MILEAGE WAS 93,000.
Electrical system, Jan 23, 2014
THE ENGINE CONTROL MODULE OR PCM BURNED DUE TO AN ELECTRICAL SHORT AT CYLINDER #4. IT IS A 2007 FORD FUSION WITH 100,000 MILES. THIS APPEARS TO BE A SAFETY ISSUE AND THERE IS WAS NO FAIL-SAFE TO SHUT THE COMPUTER TO AVOID A POSSIBLE ENGINE FIRE. THE MECHANIC ADVISED IF THIS CAR WAS DRIVEN ANYMORE YOU WOULD HAVE HAD AN ENGINE FIRE. *TR
Electrical system, Vehicle speed control, Engine, Jan 12, 2014
I WAS DRIVING TO WORK ON DECEMBER 11, 2013 DOWN RTE 3A AT APPROXIMATELY 8AM. WHEN I TOOK A LEFT ONTO WESTFORD RD., AND ACCELERATED UP THE HILL THE VEHICLE SUDDENLY CUT OUT TO THE POINT IT WOULD NOT GO ANY FURTHER. I ALMOST WAS HIT FROM A CAR FROM BEHIND ME WHO ALSO WAS ACCELERATING UP THE HILL, BUT FORTUNATELY HE SWERVED AROUND ME IN TIME. I CALLED TRIPLE AAA AND THEY TOWED IT TO PALMER''S AUTOMOTIVE. ACCORDING TO THE MECHANIC, THE DIAGNOSTIC SHOWED ONE OF THE COIL PACKS MALFUNCTIONED.. UPON REPLACEMENT, THE COIL PACK OVERHEATED AND BLEW AGAIN. FINDING IT ODD, THE MECHANIC CONTACTED FORD. WORKING WITH THE FORD TECHNICIAN, A BULLETIN WAS FOUND STATING THE CAR HAD A KNOWN ISSUE WITH THE PCM, THE COMPUTER MODULE FOR THE VEHICLE. FORD TOLD THE MECHANIC, THE PART WOULD BE THERE IN 2 WEEKS. 2 WEEKS WENT BY AND ON CHRISTMAS EVE, OUR MECHANIC WAS TOLD THERE IS A NATIONAL BACK ORDER ON THE PART AND IT WOULD BE 2 TO 4 MORE WEEKS. ALSO, THE REPAIR WOULD COST IN THE VICINITY OF 1700.00 DOLLARS. IT IS NOW 1/12/14 AND WE STILL HAVE NO CAR AND NO WORD ON WHEN IT WILL BE FIXED. FORD''S RECENT ADS INFURIATE ME ON TV ABOUT THEIR RELIABILITY ETC COMPARED TO OTHER BRANDS. THE WARRANTEE EXPIRED AT 80K MILES AND THIS CAR HAS 84K ON IT. WE ARE STILL MAKING PAYMENTS ON A CAR THAT IS INOPERABLE FOR THE PAST 6 WEEKS, AS WELL AS FACING A HUGE REPAIR BILL, WHICH ADDS INSULT TO INJURY. MOST IMPORTANTLY, I THINK ABOUT WHAT MAY HAVE HAPPENED IF I HAD DECIDED TO TAKE THE HIGHWAY INSTEAD OF RTE 3A TO WORK THAT DAY, THE RESULTS MAY HAVE BEEN TRAGIC. *TR
Air bags, Jan 4, 2014
THE AIR BAG LIGHT CAME UP ON THE DASHBOARD AND IT WON'T GO AWAY. *TR
Vehicle speed control, Dec 19, 2013
THROTTLE BODY I WAS SITTING AT A STOP LIGHT AND WHEN THE LIGHT WENT GREEN I PRESSED THE ACCELERATOR AND MY STEERING COLUMN BEGAN TO SHAKE AND MY CAR WOULD NOT ACCELERATE PAST 20 MILES PER HOUR. I WAS TERRIFIED BECAUSE ALL THE OTHER CARS TOOK OFF AND I COULD BARELY MOVE. THE CAR SHOOK LIKE IT WAS GOING TO FALL APART. AFTER BARELY COASTING INTO A NEARBY FORD DEALERSHIP THE INFORMED ME THAT IT WAS THE THROTTLE BODY. I REPLACED THE PART AND IT COST ME $600.00. *TR
Latches/locks/linkages, Vehicle speed control, Nov 23, 2013
WHILE L WAS DRIVING ON WET PAVEMENT WITH THE SPEED CONTROL ENGAGED AND SET TO 35 MPH, I ROUNDED THE TOP OF A HILL AND THE VEHICLE BEGAN TO SPEED UP AS USUAL. I APPLIED THE BRAKES LIGHTLY TO MAINTAIN 35 MPH AND THE SPEED CONTROL FAILED TO DISENGAGE AND SPUN THE LEFT FRONT TIRE UNTIL BLACK SMOKE WAS ROLLING OUT FROM UNDER THE FENDER. IT LASTED A FEW SECONDS BEFORE IT RELEASED. I HAD A FORD DEALER CHECK THE BRAKES TO SEE IF THE LEFT FRONT CALIPER HAD A PROBLEM AND THEY DID NOT FIND A PROBLEM. THEY ALSO HAD NO SOLUTION FOR THE SPEED CONTROL FAILING TO DISENGAGE. NOTE: THE DAYTIME PHONE IS USELESS SINCE I AM ASSIGNED TO ANOTHER BUILDING AT WORK AWAY FROM THE PHONE ON MY DESK. UPDATED 01/28/14*LJ I CONTACTED FORD ONCE AGAIN AFTER THE THIRD THROTTLE PROBLEM. THE THIRD TIME INVOLVED THE SPEED CONTROL BURNING RUBBER ON A WET ROAD AFTER I APPLIED THE BRAKES TO MAINTAIN SPEED GOING DOWN HILL WITH THE SPEED CONTROL SET FOR 35. THEIR RESPONSE WAS TO IGNORE THE PROBLEM AS USUAL. THEY DIDN'T DO ANYTHING FOR ANY OF MY COMPLAINTS EVEN WHEN THE CAR WAS UNDER WARRANTY. THE DEALER WOULD NOT EVER REPLACE A BROKEN PLASTIC DOOR HANDLE IN THE INSIDE UNTIL IT BROKE OFF COMPLETELY. AFTER THEY REPLACE IT WITH ANOTHER PLASTIC HANDLE THE SPRING CUT THROUGH THE PLASTIC AGAIN, BUT I REALIZED THAT THE PIECE OF PLASTIC THE BROKE OFF WAS STILL IN THE RECESSED AREA FOR THE HANDLE AND WOULD HAVE CAUSED IT TO BREAK OFF COMPLETELY AGAIN IF I HAD NOT REMOVED IT. THE CHROME ALSO PEALED OFF AND CUT MY FINGERS AGAIN SO I SCRAPED IT OFF THE TOP OF THE HANDLE. THEY STILL HAVEN'T CHANGED THE DESIGN OF THAT. FOR OVER $21,000 THAT I PAID FOR THE CAR, THEY COULD HAVE AT LEAST MADE ONE OUT OF ALUMINUM.
Air bags, Nov 19, 2013
AIR BAG ON PASSENGER SIDE IS STARTING TO BULGE OUT OF DASH, SAD THERE IS NOT A RECALL FOR THIS SEEING THAT THERE ARE PLENTY COMPLAINTS ABOUT THIS. PASSENGER SEAT BELT WHERE IT FASTENS DOES NOT WORK IT CLICKS LIKE IT IS LOCKED BUT IF YOU TUGGED ON SEATBELT IT AUTOMATICALLY POPS OUT NOT VERY SAFE IF IT DOESN'T WORK RIGHT. VERY DISAPPOINTED IN THESE FLAWS B/C I USED TO LOVE MY CAR!! *TR
Vehicle speed control, Fuel/propulsion system, Oct 14, 2013
DRIVING ALONG A FOUR LANE HIGHWAY AT APPROXIMATELY 60MPH WHEN SUDDENLY THE VEHICLE STOPPED ACCELERATING, I HAD TO PUT IT IN NEUTRAL, LETTING IT COAST, TURN THE ENGINE OFF AND QUICKLY BACK ON. IT ALLOWED ME TO CONTINUE NORMALLY AFTER THAT. HOWEVER THIS PROBLEM HAS BEEN OCCURRING INTERMITTENTLY EVER SINCE. WHEN IT GETS REALLY BAD, IT WILL REPEAT THE PROBLEM ANYWHERE FROM 5-10 MINUTES AFTER I TURN IT AND BACK ON AND THE TRACTION CONTROL AND MAINTENANCE LIGHTS WILL COME ON. AFTER AWHILE THE CHECK ENGINE LIGHT WILL COME AND STAY ON FOR A COUPLE OF DAYS. HAD A DIAGNOSTICS RUN ON IT WHILE THE CHECK ENGINE LIGHT WAS ON AND IT INDICATED THAT THE THROTTLE CONTROL SYSTEM WAS MALFUNCTIONING. FORD WANTS OVER $600 FOR PARTS AND LABOR TO FIX THE PROBLEM WHICH I THINK IS RIDICULOUS CONSIDERING HOW MANY OTHERS ARE HAVING THE SAME PROBLEM. WILL BE CONTACTING THE REGIONAL SALES MANAGER REGARDING THIS. *TR
Power train, Engine, Oct 1, 2013
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 72 MPH, THE VEHICLE BEGAN TO VIBRATE AND BACK FIRE. THE ENGINE WAS TURNED OFF HOWEVER, THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC INFORMED THE CONTACT THAT THE FAULTY PCM CIRCUIT BOARD OVERHEATED AND CAUSED THE FOUR COILS TO MELT. IN ADDITION, THE CATALYTIC CONVERTER WAS DAMAGED. THE VEHICLE WAS REPAIRED EXCLUDING THE REPLACEMENT OF THE CATALYTIC CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 93,100. UPDATED 11/07/13*LJ
Visibility, Sep 13, 2013, fire
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT AFTER PARKING, HE NOTICED A BURNING ODOR AND NOTICED SMOKE EMERGING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS STATED THAT THE BLOWER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE WAS 141,000.
Steering, Engine, Sep 13, 2013
THE IDLER PULLEY BOLT BROKE OFF AND PULLED THE BELT OFF (THE BELT DID NOT BREAK) MAKING ME LOSE POWER STEERING, AND OF COURSE THE BATTERY WOULD NOT HOLD A CHARGE. THIS HAPPENED JUNE 8, 2013, JUNE 23, 2013 AND AGAIN ON SEPTEMBER 11, 2013. FORD IS TELLING ME THAT THERE IS NO PROBLEM BUT THE DEALER THAT FIXED MY CAR THE 1ST TWO TIMES NOW HAS IT AGAIN AND HAS A CALL INTO FORD TO SEE WHAT THE PROBLEM COULD BE THAT IT HAS HAPPENED TO ME 3 TIMES IN THE PAST 2 1/2 MONTHS. ALL 3 TIMES I WAS DRIVING WHEN IT HAPPENED. THE SECOND 2 TIMES IT HAPPENED I HEARD A POP ALMOST LIKE I RAN SOMETHING OVER AND IMMEDIATELY LOST POWER STEERING. IT ALMOST HAS ME AFRAID TO PUT MY KIDS IN MY CAR. UNFORTUNATELY I ONLY HAVE ONE CAR AND CAN'T AFFORD A NEW ONE. *TR
Air bags, Sep 11, 2013
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
Power train, Sep 8, 2013
DRIVING ON HIGHWAY AT ABOUT 65 MILES PER HOUR, CAR STOPPED ACCELERATING AND WHEN PRESSED THE GAS PEDAL CAR ACTUALLY CONTINUED TO SLOW DOWN. ALSO HAS STARTED TO NOT ACCELERATE FROM A STOPPED POSITION. HAVE ALMOST BEEN HIT FROM BEHIND AS I WAS NOT ABLE TO ACCELERATE.
Fuel system, Gasoline, Vehicle speed control, Aug 26, 2013
DRIVING 60-70 MPH DOWN AN INTERSTATE AND CAR LOSES TOTAL ACCELERATION CONTROL. YOU CAN PUT THE GAS TO THE FLOOR AND NOTHING HAPPENS. RPM DOESN'T MOVE AND NO ACCELERATION. HAVE TO COAST OFF THE INTERSTATE. THOUGHT IT WAS THE GAS, PUT NEW GAS IN THE CAR. WENT TO TN ON FRIDAY HAD TO "COAST" OVER TO THE SHOULDER 3 TIMES. CAME HOME YESTERDAY HAD TO PULL OVER 6 TIMES FOR THE SAME PROBLEM. SCARY SCARY SCARY!!!!! WILL NOT DRIVE MY CAR AGAIN UNTIL THE PROBLEM IS FIXED. *TR
Steering, Electrical system, Engine, Aug 24, 2013
MY SON WAS TRAVELING DOWN ROAD AND CAR COMPLETELY SHUT DOWN. COMPUTER AND COILS SHORTED OUT. THANK GOODNESS HE WAS ABLE TO MOVE INTO TURNING LANE. THIS WOULD HAVE BEEN DANGEROUS IF HE HAD BEEN ON THE INTERSTATE. NEED PART NUMBER 7U7Z12A650DLA. CAR IS CURRENTLY AT DEALERSHIP IN WAITING ON PART. IT HAS BEEN THERE OVER 2 WEEKS. WE HAVE BEEN TOLD 1000 FUSIONS ARE WAITING ON THIS PART. FORD CASE NUMBER - CAS[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel system, Gasoline, Vehicle speed control, Aug 22, 2013
DOING APPROX. 55 MPH WHEN VEHICLE SUDDENLY DECELERATED. COASTED INTO A PARKING LOT. TURNED CAR OFF, WAITED AND RESTARTED IT. IT RAN FINE AFTER THAT BUT I TOOK IT TO THE FORD DEALER WHO SAID IT NEEDED A THROTTLE BODY REPLACEMENT AT A SIGNIFICANT COST TO ME. SINCE I WAS ON A HIGHWAY IN TRAFFIC AT THE TIME OF THIS INCIDENT IT COULD HAVE CAUSED AN ACCIDENT. THE DEALER TOLD ME THAT OTHER VEHICLES WERE EXPERIENCING THE SAME ISSUE WITH DECELERATION. I FEEL THAT FORD KNOWS ABOUT THIS PROBLEM AND SHOULD ISSUE A RECALL. *TR
Structure, Aug 18, 2013
ALL FOUR OF THE INTERIOR DOOR HANDLES HAVE BROKEN, THEY ARE PLASTIC. THEN JUST THIS WEEK YOU CANNOT LOCK THE CAR FROM THE INSIDE. *TR
Service brakes, Hydraulic, Engine, Aug 18, 2013
I HAD PURCHASED MY 2007 FORD FUSION NEW AND HAD A FEW ODDITIES DURING THE COURSE OF OWNERSHIP. WITHIN TWO YEARS OF OWNERSHIP I HAD A BATTERY SHORT OUT. AT THREE YEARS I HAD TO HAVE A HEFTY BRAKE SERVICE DONE BECAUSE OF A CLICKING NOISE WHEN THE BRAKES WERE APPLIED. I NOTICED AT FOUR YEARS THAT WHEN I WOULD REMOVE THE KEY FROM THE IGNITION AND OPEN THE DOOR, THE CAR WOULD CHIME AS IF THE KEY WAS STILL IN IT. THE DEALER HAD NO IDEA WHAT CAUSED THE CHIMING AND IT HAPPENED SPORADICALLY. THE BIGGEST ISSUE WAS IN LATE NOVEMBER OF 2011, I WAS MERGING ON TO THE HIGHWAY AND GOING TO PASS A VEHICLE; MY CAR BEGAN TO REV REALLY HIGH, BUT I WAS NOT ACCELERATING THAT MUCH. I SHIFTED TO NEUTRAL THEN BACK TO FIFTH GEAR STILL NO ACCELERATING. AT THAT MOMENT THE CHECK ENGINE CAME ON AND I NOTICED THAT THE CAR WAS DEAD AND COSTING. AFTER I STOPPED ON THE SIDE OF THE HIGHWAY, THE CAR WOULD NOT START AT ALL. HAD IT TOWED TO THE DEALER, WHERE THEY SPENT TWO WEEKS OF TEARING APART MY MOTOR. THEY DETERMINED THAT A BOLT CAME LOOSE RELEASING MY TIMING BELT DESTROYING MY ENGINE. I PURCHASED AND EXTENDED WARRANTY WHICH SAVED ME $7500 IN REPLACEMENT COST. AFTER TWO MORE WEEKS I HAD THE CAR BACK. I NOTICED BELT NOISE WHEN I STARTED THE CAR AND THE ENGINE WAS LOUDER THAN THE ORIGINAL ENGINE. WITHIN A MONTH THE CAR WOULD NOT START AGAIN. THE CHIP IN THAT KEY WENT OUT, AND WHEN I TOOK IT BACK TO THE DEALER I COMPLAINED ABOUT THE CHIMING AND THE BELTS. THEY INFORMED ME; THE KEY NEEDED TO BE REPLACED (COSTING $300 DOLLARS), MY BELTS WERE FROM THE ORIGINAL ENGINE AND NOW STRETCHED OUT NEEDED TO BE REPLACED, AND THE STARTER WAS GOING OUT. THE MYSTERY OF THE CHIMING WAS FINALLY SOLVED. FORD OFFERED ME EMPLOYEE PRICING ON A NEW CAR BUT WOULD NOT BY BACK MY FUSION. THE DEALERSHIP OFFERED ME NOTHING. THIS CAR WAS PURCHASED AND EXCLUSIVELY SERVICED THERE. *TR
Structure, Aug 12, 2013
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE DASHBOARD WAS DETERIORATING. THE CONTACT WAS CONCERNED THAT THE FRONT PASSENGER'S SIDE AIR BAG WOULD BECOME COMPROMISED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE ENTIRE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 83,000. UPDATED 9/19/13 *CN
Vehicle speed control, Aug 12, 2013
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE SUDDENLY DECELERATED. THE CONTACT TURNED THE VEHICLE OFF AND WAS ABLE TO DRIVE WITHOUT THE FAILURE RECURRING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THE THROTTLE BODY ASSEMBLY WOULD HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,627. *TR
Electrical system, Exterior lighting, Aug 6, 2013
DURING AN OIL CHANGE, THE MECHANIC NOTICED THAT THE RIGHT FRONT TURN SIGNAL WAS NOT WORKING AND CHANGED THE BULB. WHEN THE NEW BULB DIDN'T WORK, HE CHECKED CLOSER AND DETERMINED THAT IT WAS FLASHING VERY DIMLY . THE DEALER INFORMED US THAT THE SMART JUNCTION BOX IS THE PROBLEM AND WILL COST $600 TO REPLACE. THERE WAS NO INDICATION TO THE DRIVER THAT A TURN SIGNAL WAS NOT WORKING AND IT WAS SIMPLY LUCK THAT THE ISSUE WAS SPOTTED BY AN ALERT MECHANIC. THIS IS DANGEROUS IF THE DRIVER THINKS HE IS SIGNALING A TURN OR LANE CHANGE WHEN NOTHING IS VISIBLE OUTSIDE THE VEHICLE. *TR
Service brakes, Aug 4, 2013
WHEN BACKING OUT OF A PARKING SPOT I DEPRESSED THE BRAKE PEDAL AND IT WENT STRAIGHT TO THE FLOOR. THE CAR DID NOT STOP. I PUT CAR IMMEDIATELY INTO PARK AND THEN PUMPED BRAKES. PRESSURE SEEMED TO RETURN TO THE BRAKES SO I PROCEEDED TO BACK OUT AGAIN, TESTING BRAKES CONSISTENTLY. BRAKES SEEMED TO RESPOND BUT SEEMED "SOFT" STILL. I DROVE CAR TO MECHANIC WITHOUT INCIDENT, THINKING THE PROBLEM WAS THE MASTER CYLINDER. MECHANIC INFORMED ME THAT THE PROBLEM WAS NOT THE MASTER CYLINDER BUT RATHER THE ABS HYDRAULIC CONTROL MODULE AND THAT HE HAD SEEN THIS SAME PROBLEM WITH FOUR OTHER FORD VEHICLES, TWO OF THEM FUSIONS. MECHANIC STATED THAT WHEN HE LOOKED UP THE SYMPTOMS I REPORTED TO HIM IN HIS "IDENTIFIX/OEM" DATABASE THAT THIS PROBLEM CAME UP ASSOCIATED WITH A TECHNICAL SERVICE BULLETIN FROM FORD, INCLUDING THE INSTRUCTIONS FOR HOW TO REPAIR THE PROBLEM. HE COULD NOT FIND A RECALL NOTICE FOR THIS PROBLEM, HOWEVER. THIS APPEARS TO BE A MANUFACTURER'S DEFECT AND I AM PERPLEXED AS TO WHY THERE IS NO RECALL. I WILL BE CONTACTING THE FORD MOTOR COMPANY TO INVESTIGATE FURTHER. MY MECHANIC REPAIRED THE PROBLEM WHICH COST JUST OVER $2000 AND DID INCLUDE HIM TAKING THE CAR TO A FORD DEALER TO RESET THE ABS AND ASSOCIATE THE REPAIR WITH MY VIN. TWO DAYS SINCE REPAIR AND I HAVE NOT HAD ANY BRAKE PROBLEMS. *TR