2007 Ford Fusion
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,064 owner complaints filed for this model year. This is the 9th highest complaint count among 15 Fusion model years with reports.
Of the 2007 reports, 58 involved a crash and 5 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints
1,064 reports, newest first.
Service brakes, Mar 2, 2019
ABS BRAKE ACTIVATION CAUSES BRAKES TO BE MUSHY AND NON-RESPONSIVE AFTER BRAKING EVENT, THIS ISSUE ALMOST RESULTED IN A NEAR ACCIDENT, PEDAL CONTINUES TO BE SOFT.
Air bags, Mar 1, 2019
'TAKATA RECALL' I HAVE BEEN IN CONTACT WITH BOTH MY LOCAL FORD DEALERSHIP AND FORD CORPORATE SEVERAL TIMES SINCE I RECEIVED NOTICE OF THE PARTS BEING AVAILABLE FOR RECALL 19V-001 AND 16V-384 BUT THEY HAVE MOT FIXED MY VEHICLE. I FIRST CONTACTED FORD IN OCTOBER 2018. THIS IS A DANGEROUS SITUATION AND IF THEY ARE NOT WILLING TO FIX MY CAR I WOULD LIKE COMPENSATED FOR ITS VALUE
Air bags, Feb 15, 2019
I TOOK MY 2007 FORD FUSION TO THE HALDEMAN FORD DEALERSHIP IN ALLENTOWN, PA IN RESPONSE TO NHTSA RECALL 19V-001. WHEN THE RECALL REPAIR WAS COMPLETED, I WAS TOLD BY THE SERVICE MANAGER (VICTORT) THAT ALTHOUGH A NEW AIR BAG INFLATOR WAS INSTALLED, THE AIR BAG STILL WOULD NOT INFLATE BECAUSE THE WARNING LIGHT ON THE DASHBOARD WOULD NOT GO OUT. I WAS TOLD THAT AS LONG AS THE WARNING LIGHT WAS ON THE AIR BAG WOULD NOT INFLATE. I WAS TOLD I WOULD NEED TO SPEND OVER $1200 TO REPAIR A ROD UNDERNEATH THE SEAT THAT CONTROLLED THIS FUNCTION. WITHOUT THE REPAIR OF THIS ROD, THE AIR BAG WOULD NOT INFLATE IN AN ACCIDENT, LEAVING ME WITHOUT AIRBAG PROTECTION. SINCE THIS REPAIR WAS NOT INCLUDED IN THE RECALL, THE REPAIR WOULD ONLY BE COMPLETED IF I PAID THEM THE OVER $1200 REPAIR COST. I WAS CHARGED $110 FOR THE DIAGNOSTIC THEY PERFORMED TO CONFIRM THAT THIS, IN FACT, WAS THE PROBLEM. I WAS TOLD THERE WAS NOTHING FURTHER COULD BE DONE AT THE DEALER- SHIP TO RESOLVE THE FACT THAT THE AIRBAG WOULD NOT BE MADE FUNCTIONAL UNLESS I PAID THEM OVER $1200. I ASKED FOR A TELEPHONE NUMBER TO REPORT THIS TO FORD. I CALLED FORD ONLY TO BE TOLD THAT THE HALDEMAN DEALERSHIP HAD THE RIGHT TO CHARGE ME $110 FOR THE DIAGNOSTIC SINCE THEY NEED TO DEFINITELY DETERMINE THE CAUSE OF THE ACTIVATION OF THE WARNING LIGHT. I PRESUME THAT SINCE THEY CHARGED ME TO DO THE DIAGNOSTIC TEST THEY WILL STAND BEHIND THE RESULTS OF THAT DIAGNOSTIC TEST. I WAS ALSO TOLD BY THE FORD REPRESENTATIVE THAT THE PROBLEM THAT WAS CAUSING THE PROBLEM WAS NOT COVERED BY THE RECALL, SO THAT IF I WANTED THE AIR BAG TO INFLATE I WOULD NEED TO PAY THE $1200 REPAIR FEE. I TOLD HIM THE TECHNICALITY OF WHAT THE RECALL INCLUDED WOULDN'T MATTER IF SOMEONE WERE KILLED IN AN ACCIDENT. HE KEPT REPEATING THE COMPANY LINE THAT THE $1200 REPAIR WAS A SEPARATE ISSUE THAT WAS NOT INCLUDED IN THE RECALL. HE THEN HUNG UP ON ME. PLEASE HELP!
Air bags, Feb 15, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED SAM GALLOWAY FORD LINCOLN AT 888-807-0288 (LOCATED AT 1800 BOY SCOUT DR, FORT MYERS, FL 33907) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Feb 13, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION FOR THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DALE EARNHARDT, JR. CHEVROLET (3127 W TENNESSEE ST, TALLAHASSEE, FL 32304, (850) 270-1463) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Feb 7, 2019
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE AND THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, Feb 6, 2019, crash
THIS IS A CONTINUATION OF COMPLAINT 11171753 WHERE I REPORTED ISSUES WITH FORD FUSION ABS BRAKE SYSTEM. TURNS OUT THE OFFICE OF DEFECTS INVESTIGATION HAVE HAD A PE GOING FOR SEVERAL YEARS ON THIS ISSUE. PE16-017. RECENTLY, AN OPEN INVESTIGATION HAS BEEN INITIATED. EA18002. THIS ACTION INCREASED THE MODEL YEARS AND MODELS EFFECTED. MY LOCAL FORD DEALER INSPECTED MY CAR AND DETERMINED THE HYDRAULIC MODULATOR IS IN FACT DEFECTIVE. HE ALSO INFORMED ME HE CANNOT FIX IT BECAUSE FORD HAS DISCONTINUED THE PART. FORD HAS DISCONTINUED THE AWD VERSION OF THE MODULATOR. THE FWD VERSION IS STILL AVAILABLE. WHAT THIS MEANS IS I NOW HAVE AN UNSAFE CAR THAT CANNOT BE REPAIRED.*DT *TR
Service brakes, Feb 6, 2019
I PURCHASED THE CAR NEW AND HAVE NEVER HAD ANY BRAKE ISSUES. YESTERDAY DRIVING ON COMPACT SNOW AND ICE AT ABOUT 25 MPH THE ANTI-LOCK BRAKE SYSTEM ENGAGED WHILE SLOWING TO START A TURN. THE BRAKE PEDAL WENT ALMOST TO THE FLOOR BEFORE THE ABS ENGAGED A SECOND TIME. AT THIS POINT I WAS ALREADY PASSED THE INTERSECTION. SINCE THIS HAPPENED THE BRAKE PEDAL IS VERY SPONGY AND WILL TRAVEL ALMOST TO THE FLOOR BEFORE ANY BRAKING OCCURS. A QUICK SEARCH OF THE INTERNET SHOWS THIS IS A COMMON ISSUE WITH THIS MAKE AND MODEL. INFORMATION IS NOT CLEAR WHAT THE ISSUE IS. SOME REPORT THE MASTER CYLINDER OTHERS STATE THE ABS CONTROL UNIT IS TO BLAME. THERE ARE MANY COMPLAINTS OF SEVERAL SERVICE CALLS REQUIRED AND MANY $$$ TO CORRECT THE PROBLEM.
Other or unspecified, Engine, Feb 1, 2019
DRIVING AT 70 MPH ON THE INTERSTATE, CAR SUDDENLY SHUDDERS, WRENCH LIGHT COMES ON. I IMMEDIATELY PULLED ONTO THE NEAREST EXIT RAMP AND DROVE AT REDUCED SPEED UNTIL ABLE TO STOP. SHUT OFF CAR, THEN TURNED IGNITION KEY TO CHECK DIAGNOSTICS. ALL GOOD? STARTED CAR, DROVE MAYBE 50 FT WHEN WRENCH AND EMISSIONS LIGHTS CAME ON AND CAR WENT INTO 'LIMP' MODE. GOT OFF OF RAMP AND SHUT OFF CAR FOR 5 MIN. RESTARTED CAR, EMISSIONS LIGHT ON ONLY, BUT CAR WAS DRIVE-ABLE DROVE 20 MILES @ 60-65MPH WITH NO PROBLEM UNTIL I GOT HOME. OUTSIDE TEMP WAS -5F. NEXT MORNING CHECKED CAR WITH OBD2 DIAGNOSTIC TOOL. A 'P2110' CODE APPEARED, SIGNIFYING TAC/PCM ISSSUE/S. AFTER CHECKING EARLIER NHTSA RECORDS, THIS HAS HAPPENED MANY TIMES! MY WIFE USES THE SAME CAR, AND IF WHAT HAPPENED TO ME HAPPENED TO HER, MOST LIKELY THE RESULTS WOULD HAVE BEEN FATAL!!! IS SOMEONE DYING HAVE TO BE WHAT WILL GET A RECALL? PLEASE DO SOMETHING. THANK YOU.
Air bags, Structure, Service brakes, Jan 31, 2019, crash
TAKATA RECALL 16S26/NHTSA RECALL 16V-384 URGENT AIRBAG SAFETY RECALL VIN:(XXXXXX) THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR.LARSON FORD DEALERSHIP AT 1801 FRONTAGE ROAD, NEBRASKA CITY, NE 68410 & SAKELARIS FORD OF ROLLA AT 25 WEST SEVENTH STREETROLLA, MO 65401 SALES: 888-859-7436 SERVICE: 888-472-6456 PARTS: 866-375-6895 PHONE: (800) 367-2406WHERE BOTH CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE, VEHICAL HAS EXPERIENCED A FAILURE DURING A CRASH MY FORD FUSION IS A 2007 TO ME THAT WOULD BE CONSIDERED AN OLDER CAR. IT SHOULDNT HAVE HAD TO BE ON A LONG WAIT LIST. THE VEHICLE WAS IN MOTION, ON A HIGHWAY, BRAKING,SPEED WAS 40MPH DUE TO ROAD CONDITIONS WITH SNOW STATING TO FALL, MY DAUGHTER BRACKED TO TO AN ACCIDENT AT THE OTHER END OF A BRIDGE. WHEN BREAKING HER FUSION STARTED TO SLIDE INTO THE RIGHT WALL OF THE BRIDGE COLLIDING THE CONTINUING TO SPIN TO THE OPPISTITE SIDE HITTING THE OTHER WALL AND THEN SPINED INTILL IT STOPPED HORIZANTOL IN TRAFFIC CAUSING A F150 TO COLLIDE WITH HER CAR. THE AIRBAGS DIDNT DEPLOY IN THE FUSION AS THEY SHOULD HAVE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) * (RECALL RELATED INCIDENT) TS
Service brakes, Jan 23, 2019
BRAKE PEDAL GOES SOFT WITH LONG TRAVEL WITHOUT WARNING. VERY INTERMITTENT BUT VERY SCARY WHEN IT HAPPENS BECAUSE YOU AREN'T EXPECTING IT. NO WARNING. SOMETIME WEEKS OR A MONTH BETWEEN EVENTS. FORUMS SEEM TO PINPOINT ABS SYSTEM. TODAY, MY WIFE CAME CLOSE TO RUNNING DOWN CHILDREN IN A CROSSWALK. REFUSES TO DRIVE THE CAR ANY MORE WHICH REQUIRES ME TAKING HER TO WORK ETC. NOT GOOD SITUATION. FIX IS APPROX 1000.00 AND DEALER ONLY SINCE SPECIAL EQUIPMENT IS REQUIRED TO WORK ON ABS HYDRAULIC CONTROL VALVES. OUCH....*DT *TR
Air bags, Jan 23, 2019
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (301) 843-2400) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT CONSUMER STATED HE DID NOT HERE FROM THE MANUFACTERER.*JB
Air bags, Jan 13, 2019, crash
COMPLAINT NUMBER: 11166693 VEHICLE IDENTIFICATION NUMBER: 3FAHP07147R(XXX) YOUR VEHICLE'S MAKE MODEL AND MODEL YEAR: FORD FUSION 2007 NOTE: YOUR VIN, MAKE, MODEL, AND YEAR ARE ALL PROTECTED UNDER THE PRIVACY ACT. WHAT PART OF YOUR CAR WAS AFFECTED? AIR BAGS, UNKNOWN OR OTHER WHAT HAPPENED? "TAKATA RECALL" 10/14/2018CLAIM #25-6161-P75 DOL:10/14/2018 NAME INS; (XXX) CONTACT INS (XXX) OWNER CONTACT (XXX) THE VEHICLE WAS, IN MOTION, ON A HIGHWAY, BRAKING, DUE TO ICY WEATHER. THE PROBLEM THAT CREATED THE UNSAFE CONDITION WAS ROAD CONDITIONS, NEITHER AIRBAGS DEPLOYED, VEHICLE FIRST HIT THE RIGHT SIDE OF THE BRIDGE THE WENT ACROSS LANES HIT THE RIGHT SIDE THE ENDED UP HORIZONTAL IN THE ROADWAY WHEN STRUCK BY AN F150.I BELIEVE AIRBAGS SHOULD HAVE DEPLOYED CAUSING LESS DAMAGE TO MY DAUGHTER AND HER FRIEND AS IN THE OWNERS MANUAL STATES IT AS A SAFETY FEATURE. WHEN DID THIS HAPPEN? 10/14/2018 WAS THERE A CRASH? YES WAS THERE A FIRE? NO WAS THERE AN INJURY OR FATALITY? YES HOW FAST WERE YOU GOING? 40 ABOUT HOW MANY MILES WERE ON YOUR VEHICLE AT THE TIME OF THE INCIDENT? UNSURE FIRST NAME: (XXX) LAST NAME: (XXX) EMAIL: (XXX) ADDRESS 1: (XXX) ADDRESS 2: CITY: SALEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW
Air bags, Other or unspecified, Jan 13, 2019
"TAKATA RECALL" THE VEHICLE WAS, IN MOTION, ON A HIGHWAY, BRAKING, DUE TO ICY WEATHER. THE PROBLEM THAT CREATED THE UNSAFE CONDITION WAS ROAD CONDITIONS, NEITHER AIRBAGS DEPLOYED, VEHICLE FIRST HIT THE RIGHT SIDE OF THE BRIDGE THE WENT ACROSS LANES HIT THE RIGHT SIDE THE ENDED UP HORIZONTAL IN THE ROADWAY WHEN STRUCK BY AN F150.I BELIEVE AIRBAGS SHOULD HAVE DEPLOYED CAUSING LESS DAMAGE TO MY DAUGHTER AND HER FRIEND AS IN THE OWNERS MANUAL STATES IT AS A SAFETY FEATURE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Engine, Jan 10, 2019
TL* THE CONTACT OWNS A 2007 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THERE WAS NO WARNING INDICATOR ILLUMINATED. ON THREE OCCASIONS, THE IDLE PULLEY BOLT FRACTURED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED. FOSTER FORD, INC (311 ARIZONA AVE, HOLTON, KS 66436, (785) 364-4646) WAS NOTIFIED BY PHONE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Service brakes, Dec 25, 2018, crash
DRIVING TO PHOENIX FROM TUCSON ON I-10 AT APPROXIMATELY 65MPH, TRAFFIC AHEAD CAME TO A STOP. THERE WAS A LOT OF DISTANCE BETWEEN THE CAR AHEAD AND OURSELVES, BUT WHEN WE HIT THE BRAKES ABRUPTLY, THE BRAKES APPLIED THEN FAILED WITH PEDAL GOING TO THE FLOOR. RELEASED THE PEDAL AND REAPPLIED AGAIN AND THE BRAKES AGAIN STARTED TO SLOW THE CAR THEN AGAIN FAILED AND RELEASED. WE HAD NO PATH TO THE SIDE OF THE ROAD TO AVOID IMPACT BECAUSE OTHER VEHICLES HAD PULLED TO THE SIDE, OR WERE IN THE OTHER LANE. WE IMPACTED THE VEHICLE STOPPED IN TRAFFIC AHEAD OF US WITH MINIMAL BRAKES. THE AZ DPS AND THE INSURANCE COMPANY WERE INFORMED OF THE FAILURE OF BRAKES, BUT A TICKET WAS STILL ISSUED. TO MY KNOWLEDGE THE VEHICLE BRAKES OR COMPUTER HAS YET TO BE CHECKED AS THE FUSION WAS CONSIDERED A TOTAL LOSS; THIS VEHICLE HAD ONLY 65,000 MILES ON IT, AND IN EXCELLENT CONDITION. THERE WERE THREE OF US IN THE FUSION AND THE AIRBAGS WORKED FLAWLESSLY, WE ALL WALKED AWAY. ALL OCCUPANTS OF THE OTHER VEHICLES WERE WELL AND WALKING AROUND FOR TWO HOURS UNTIL ONE WAS TALKED INTO AN AMBULANCE RIDE BY A PARAMEDIC TECH.
Air bags, Dec 19, 2018
THE NHTSA RECALL 17V-024 HAS BEEN OPEN SINCE JANUARY 2017 . I AM STILL WAITING TO GET IT REPLACED.. ALSO, THE AREA AROUND THE AIR BAG INFLATOR ON THE INSTRUMENT PANEL IS BECOMING CURLED UP ALL AWAY AROUND THE INSTALLATION.
Structure, Dec 17, 2018
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE SEAM ON THE DASHBOARD WAS LIFTED UP. THE CONTACT CALLED THEODORE ROBINS FORD AT (800) 494-0756 (LOCATED AT 2060 HARBOR BLVD, COSTA MESA, CA 92627) AND WAS INFORMED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Air bags, Dec 17, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME. GERVAIS FORD (5 LITTLETON RD, AYER, MA 01432, (978) 772-6600) STATED THAT THE PART WAS NOT AVAILABLE AND MADE NO MENTION OF A LOANER VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED FOR MONTHS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED AIR BAG WAS REPLACED ON JANUARY 28,2019.*JB
Other or unspecified, Dec 12, 2018, crash
IDLER PULLEY WHEN DRIVING THE IDLER PULLEY BROKE I WAS MAKING A LEFT TURN I END UP HITTING AN ISLAND BREAKING TO MY TIE RODS ON THE OUTER TIE RODS ON BOTH FRONTS THIS IS THE FIFTH IDLER PULLEY FORD MOTOR CREDIT CHARGE ME $500 TO FIX IT IT'S BEEN LESS THAN 200 MILES I TOOK IT BACK AND THEY WANT TO CHARGE ME $165 FOR A DIAGNOSTIC FOR THE SAME PROBLEM THIS IS RIDICULOUS
Service brakes, Dec 8, 2018
DRIVING DOWN A HILL AND THE BRAKE WENT ALL THE WAY TO THE FLOOR AND ALMOST COULDN'T STOP, HAD EVERYTHING CHECKED WITH THE BRAKES AND FLUID AND EVERYTHING WAS FINE WITH BRAKE FLUID LEVEL, BRAKE PADS BUT NOTHING HAS BEEN REMEDIED TO FIX THIS PROBLEM SEEMS TO BE AN ABS MODULE AND THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS PROBLEM. TO TAKE IT TO A DEALER AND HAVE THEM FIX THIS ONGOING PROBLEM WITH THIS MAKE AND MODEL WOULD COST AROUND 2,500.00. MY CAR ONLY HAS AROUND 50,000 MILES ON IT AND I AM THE ONLY OWNER WHO IS 72 YEARS OLD. PROBLEMS NEED TO BE TAKEN CARE OF QUICKER WITH RECALLS ALSO BECAUSE I'M STILL WAITING FOR MY AIRBAG RECALL AND THAT HAS BEEN FOR A YEAR NOW AND WHEN I CALL OR TAKE MY CAR TO THE DEALER FOR THEM TO FIX THE RECALL AND GET A RENTAL CAR WHICH I ALSO GOT A NOTICE THAT I WAS ELIGIBLE TO GET, THE DEALER WILL NOT GIVE ME A LOANER CAR NOR DO THEY EVEN KNOW OF WHEN THE TAKATA AIRBAGS WILL BE REPLACED. HOPEFULLY NO ONE GETS KILLED BECAUSE OF THIS 'RECALL'. I DON'T KNOW WHAT THE HOLDUP IS BUT, I DON'T APPRECIATE GETTING A RECALL NOTICE AND WASTING MY TIME TAKING MY CAR IN FOR IT AND THEN BEING TOLD THEY DON'T HAVE THE PART. FOR IT. WHAT PISS POOR SERVICE OUR AUTO INDUSTRY IS SINKING TO.
Electrical system, Air bags, Structure, Dec 5, 2018, crash
"TAKATA RECALL"MY CAR WAS INVOLVED IN A FENDER BENDER WITH THE AIR BAG NOT DEPLOYING, PRIOR TO THAT THE CHECK AIRBAG LIGHT REMAINED ON. THE MARLOW AUTO BODY COLLISION CENTER LOCATED IN OXON HILL MARYLAND DID TRY TO LOOK AT IT AS TO WHY I DID NOT TURN OFF, THEY EVEN REPLACED THE FUSE, HOWEVER I RECEIVED A LETTER IN THE MAIL INFORMING ME THERE WAS A RECALL. I HAVE CONTACTED AND TRIED TO BRING THE VEHICLE INTO FORD LOCATED IN CAMP SPRINGS MARYLAND ON SEVERAL OCCASIONS AND THEY STATED THEY NEVER RECEIVED THE PART AND THEY WERE UNABLE TO ACCOMMODATE MY REPAIR. I HAVE SINCE WENT BACK TO MARLOW AUTO BODY THIS YEAR 2018 FOR HELP BUT THEY STATED I SHOULD CONTACT THE NHTS TO COMPLAIN.
Power train, Dec 5, 2018
WHILE I WAS DRIVING ON A DRY, PAVED ROAD, THE CHECK ENGINE LIGHT ACTIVATED WHILE PASSING AND THE VEHICLE'S RPMS FLUCTUATED BETWEEN 500 AND 2000 WITH BARELY ANY ENGINE POWER. VEHICLE WAS PULLED OVER, TURNED OFF, TURNED BACK ON AGAIN, AND APPEARED TO RESUME NORMAL OPERATION. VEHICLE WAS TOWED TO A MECHANIC AND THROUGH TESTING THEY IDENTIFIED THE POWERTRAIN CONTROL MODULE HAD MELTED SEVERAL ENGINE COILS AND SPARK PLUGS. BEFORE REPLACING THE MODULE, ALL NEW SPARK PLUGS AND ENGINE COILS WERE ADDED AND THE CAR WAS STARTED UP. IT EXHIBITED THE SAME BEHAVIOR BEFORE THE COILS AND PLUGS WERE REPLACED, AND FOR THE BRIEF TIME IT WAS ACTUALLY ON, IT MELTED ANOTHER NEW COIL. TSB FOR THE 07 FUSION WAS CONFIRMED AND THE PCM WAS REPLACED ALONG WITH ALL NEW COILS. PCM WAS TAKEN TO THE FORD DEALER FOR REPROGRAMMING. REPLACEMENT AND REPROGRAMMING OF PCM AND ALL 6 COILS AND SPARK PLUGS FIXED THE ISSUE. VEHICLE HAS 84K MILES ON IT AND SHOULD NOT HAVE THIS SAFETY ISSUE.
Air bags, Dec 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (THOROUGHBRED FORD, 8501 N BOARDWALK AVE, KANSAS CITY, MO 64154) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Dec 4, 2018
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD IN ORDER TO SLOW DOWN OR STOP THE VEHICLE. THE CONTACT STATED THAT THE ABS PUMP MALFUNCTIONED AND ALLOWED THE BRAKE PEDAL TO GO TO THE FLOORBOARD. THE DEALER (PALLOTTA FORD LINCOLN, 4199 CLEVELAND RD, WOOSTER, OH 44691, (330) 345-6600) PERFORMED SEVERAL REPAIRS FROM BLEEDING THE BRAKES TO REPLACING THE MASTER CYLINDER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.