2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: vehicle speed control
793 reports, newest first. Show all
Vehicle speed control, Jan 25, 2018
THE WRENCH LIGHT COME ON AND I LOST ACCELERATION. VERY HAZARDOUS SITUATION. THE THROTTLE BODY NEEDS REPLACING. THIS SHOULD BE A RECALL.
Vehicle speed control, Sep 26, 2017
MY CAR WHILE I WAS DRIVING HAD AN ISSUE WHERE IT DECELERATED ON ITS OWN AND THERE WAS NO GAS PEDAL....THROWING A THROTTLE ACTUATOR CCONTROL SYSTEM CODE SAYING WAS STUCK OPEN...THIS HAS HAPPENED A COUPLE TIMES NOW BUT CODE CLEARED BEFORE COULD LOOK AT...TOOK TO LES STUMPF FORD THEY ARE TELLING ME THEY CAN'T DO ANYTHING TIL THE CODE STASYS ON FOR THERM TO TEST....SO I AM SUPPOSED TO DRIVE AN UNSAFE VEHICLE FOR A KNOWN PROOBLEM THAT THE COMPANY WAS SUED ABOUT AND CREATED A CUSTOMER SATISFACTION EXTENDED WARRANTY INSTEAD OF RECALLING IT UNTIL IT DOES IT AGAIN....AND I AM AT ABOUT 142000 AND ONLY COVERS TIL 150000
Vehicle speed control, Sep 21, 2017
DRIVING...SPEED ALL OF A SUDDEN DROPPED TO AROUND 2 MPH...WOULD GO NO FASTER....YELLOW WRENCH LIGHT APPEARED ON INSTRUMENT PANEL ALONG WITH CHECK ENGINE SOON LIGHT, IF I HAD BEEN IN TRAFFIC THERE COULD HAVE BEEN A FATAL ACCIDENT...BY ALL INDICATIONS ...THE THROTTLE BODY IS THE CAUSE OF THE PROBLEM..READ VARIOUS REPORTS OF OTHER 2010 FORD FUSION OWNERS WITH THE IDENTICAL PROBLEM...THIS IS A VERY SERIOUS AND DANGEROUS PROBLEM THAT NEEDS TO BE ADDRESSED WITHOUT DELAY...
Vehicle speed control, Jun 5, 2017, crash
ON MAY 25, 2017 I PULLED INTO A PARKING LOT OVER A SPEED BUMP AND ROUNDED A BUILDING PULLING INTO A PARKING SPACE. FROM THE SPEED BUMP TO THE PARKING SPACE THE SLOW SPEED IS PERFECT FOR PULLING IN THE SPACE. I WAS BRAKING TO A STOP WHEN MY CAR LURCHED FORWARD ONLY STOPPING WHEN IT STRUCK THE BUILDING. MY FOOT WAS ON THE BRAKE THE ENTIRE TIME, AS WITNESSED BY MY PASSENGER. I'M 4'10" TALL AND UNLIKE PUTTING MY FOOT ON THE BRAKE, I HAVE TO STRETCH TO REACH THE ACCELERATOR - SO THERE IS NO MISTAKING THE TWO. THIS WAS THE FIRST TIME WE HAD EVER EXPERIENCED A LURCHING ACTION IN OUR FUSION. WE HAD EXPERIENCED THIS ACTION IN OUR FREESTYLE AND HAVE MANAGED TO SOLVE THE PROBLEM IN THAT VEHICLE, BUT THIS WAS THE FIRST AND LAST TIME TIME IT HAPPENED IN THE FUSION. THE PREVIOUS OWNER MENTIONED A RARE TRANSMISSION "HICCUP" HIS MECHANIC COULD NEVER FIND. WE HAD BEEN DRIVING THE FUSION SINCE OCTOBER 2016 AND IT DROVE BEAUTIFULLY.
Electrical system, Air bags, Vehicle speed control, May 12, 2017
TAKATA RECALL. THE RECALL DATE FOR THE AIRBAG RECALL WAS JUNE 2016 AND IT HAS NOW BEEN NEARLY A YEAR AND FORD STILL HAS "NO REMEDY" FOR THIS RECALL. THIS IS EXTREMELY DANGEROUS IN THE CASE OF AN ACCIDENT. IN ADDITION, I WAS NOT NOTIFIED OF THIS RECALL OR THE ELECTRONIC THROTTLE BODY ISSUE THAT MY CAR ALSO HAS BUT NOW IS PAST THE "EXTENDED WARRANTY" AND THEY WILL NOT FIX FOR FREE, DESPITE ME HAVING MADE A COMPLAINT ABOUT IT IN THE PAST. LAST WEEK, I WAS ON THE FREEWAY TRAVELING AT 70 MPH, MY CAR SUDDENLY STOPPED ACCELERATING AND SLOWED DOWN RAPIDLY. I HAD BEEN LUCKY NO ONE WAS CLOSELY FOLLOWING BEHIND ME AND I WAS IN THE RIGHT LANE AND QUICKLY COULD PULL OVER OR I COULD HAVE BEEN HIT FROM BEHIND AT A VERY FAST SPEED BECAUSE OF THE ETB FAILING. I HAVE NEVER BEEN NOTIFIED OF ANY OF THE SAFETY ISSUES THAT MY CAR HAS. FORD HAS FAILED TO NOTIFY ME AND I FEEL THAT BECAUSE THEY DID NOT SEND ME ANYTHING, EVEN THOUGH THEY HAVE MY ADDRESS AND EMAIL, THEY PUT ME AT RISK OF AN ACCIDENT THAT COULD HAVE LED TO SERIOUS INJURIES.
Electrical system, Vehicle speed control, Engine, May 1, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND IDLED EXTREMELY LOW. THE VEHICLE SUDDENLY SURGED AT A HIGH RATE OF SPEED. THE CONTACT HAD TO COAST THE VEHICLE OFF THE ROAD AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER SERVICE CAMPAIGN FOR THE ELECTRONIC THROTTLE BODY EXTENDED COVERAGE, BUT THE DEALER REFUSED TO PROVIDE THE MANUFACTURER'S SOLUTION TO REPAIR THE VEHICLE. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED THE CONTACT RECEIVED NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM: 13N03. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/29/17*LJ *CN
Vehicle speed control, Engine, Mar 2, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE DID NOT ACCELERATE. THE VEHICLE WAS IDLING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE DID NOT QUALIFY FOR THE WARRANTY EXTENSION. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Vehicle speed control, Engine, Jan 30, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE THROTTLE BODY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 245,000. THE VIN WAS NOT AVAILABLE.
Air bags, Vehicle speed control, Engine, Nov 9, 2016
MY VEHICLE HAS THE TENDENCY OF REDUCING ACCELERATION, WHEN YOU ARE DRIVING AT A SPEED OF 35 OR ABOVE THE CAR WILL SLOW DOWN AND ALMOST COME TO A COMPLETE STOP. IF YOU ARE IN THE FAST LANE AND YOUR CAR WILL NOT ACCELERATE WHAT CAN YOU DO IF THERE IS LOTS OF TRAFFIC BEHIND YOU, THIS WILL DEFINITELY CAUSE AN ACCIDENT BECAUSE YOU HAVE NO WHERE TO GO AND CARS ARE RIGHT UP ON YOU. THIS IS AN ACCIDENT WAITING TO HAPPEN. THIS PROBLEM HAS HAPPENED TO ME 4 TIMES WHEN I WAS ON JUST THE STREETS AND NOT THE HIGHWAY, I WAS GOING 45 MPH AND ALL OF A SUDDEN MY CAR LOSES SPEED AND IT WENT ALL THE WAY DOWN AND NO MATTER HOW MUCH I TRIED TO ACCELERATE IT WOULD NOT GO ANY FASTER, SO I COASTED OVER TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF AND CALLED MY SON TO MEET ME BECAUSE I DIDN'T KNOW IF IT WOULD START AGAIN. IT DID BUT THE ENGINE LIGHT STAYED ON. I STARTED DRIVING IT AGAIN AND IT DID THE SAME THING. I GOT A LITTLE CLOSER TO HOME AND PULLED OVER TO THIS EXXON GAS STATION; SIT THERE UNTIL MY SON CAME AND HE STARTED IT AGAIN AND HE FOLLOWED ME HOME. A FEW DAYS LATER IT DID IT AGAIN; IT HAS DONE THIS 4 TIMES EVEN THIS MORNING ON MY WAY TO THE FORD DEALERSHIP WHOM I THOUGHT WAS GOING TO FIX THE PROBLEM BUT WANTED ME TO PAY THEM $115 OUT OF POCKET FOR A DIAGNOSTIC THAT I SHOULD NOT BE PAYING ANYTHING THAT IS THEIR MISTAKE OR MESS UP. I WILL SEE IF I CAN ROUND UP ENOUGH COMPLAINTS FOR A CLASS ACTION LAWSUIT, BECAUSE WHY WOULD I HAVE TO PAY FOR SOMETHING THAT'S THEIR FAULT WHEN THE CAR WAS BUILT.
Power train, Vehicle speed control, Oct 18, 2016
THIS INSTANCE VEHICLE GOING STEADY 35MPH AND STARTED REVVING RPM'S UP LIKE IT WAS GOING TO SHIFT INTO ANOTHER GEAR, IT THEN SLAMMED AND JERKED THE CAR AND STARTED THE REVVING AGAIN. STOPPED AT A STOP LIGHT AND TURNED LEFT, WHILE TURNING AND HITTING ACCELERATOR THE CAR DID NOT WANT TO MOVE AND STARTED REVVING AGAIN AND THEN SLAMMED AND JERKED ALMOST MAKING THE PERSON BEHIND ME REAR END ME. PREVIOUS INSTANCE WAS A STEADY 75 MPH ON THE FLAT HIGHWAY AND THE SAME REVVING AND SLAM/JERKING HAD HAPPENED. 5TH TIME IT'S DONE IT THIS YEAR ALONE. 13 TIMES SINCE 2011. THIS INSTANCE THE ORANGE WRENCH LIGHT CAME ON THE DASH. CAR IS AT DEALERSHIP TO GET LOOKED AT. THIS IS VERY UNSAFE ESPECIALLY SINCE IT IS ERRATIC AND DOES IT AT ANY TIME IT FEELS LIKE. THIS CAR IS NOT SAFE TO HAVE MY FAMILY IN. *TR
Structure, Vehicle speed control, Engine, Sep 27, 2016
TAKATA RECALL- MY CAR STALLS AND DOESNT TURN ALL THE WAY. IF I SLOW DOWN OR STOP THE CAR WILL GIVE OUT I GOT A DIAGNOSTIC DONE THREE TIMES AND THREE DIFFERENT THINGS CAME UP AND I GOT ALL THE FIX BUT IT STILL DO THE SAME THING I SEE OTHER PEOPLE THAT HAVE THE SAME CAR HAVE THE SAME PROBLEM I WAS ON THE EXPRESSWAY WHEN THIS DID THIS THIS IS VERY DANGEROUS
Vehicle speed control, Sep 2, 2016
WHILE DRIVING, THE VEHICLE WILL STALL, THE ORANGE WRENCH COMES ON ON THE DASH BOARD. THE CAR WILL REMAIN RUNNING WHILE IDLING ROUGHLY. AFTER RESTARTING THE CAR A FEW TIMES IT WILL START AND APPEAR FINE WITH NO SYMPTOMS AND NO CHECK ENGINE LIGHTS ON. HOWEVER, THE CAR WILL DO THE EXACT SAME THING RANDOMLY, IT MIGHT BE THE NEXT DAY OR AN HOUR FROM THEN. I CHECKED THE CODE WHILE THE ORANGE WRENCH LIGHT WAS ON AND GOT A P2111 CODE (THROTTLE ACTUATOR CONTROL SYSTEM). CALLED FORD TO HAVE THEM REPAIR IT SINCE IT IS UNDER WARRANTY, AND I WAS TOLD THAT SINCE THE ORANGE WRENCH LIGHT ISN'T ON RIGHT THIS MOMENT, THAT THEY WILL HAVE TO TRY TEST DRIVING IT LONGER TO GET IT TO ACT UP BEFORE FORD WILL ALLOW THEM TO REPLACE IT. THE VEHICLE IS AT THE DEALERSHIP NOW.
Vehicle speed control, Fuel/propulsion system, Sep 1, 2016
SEVERAL MONTHS AGO, IN THE MIDDLE OF A BUSY INTERSECTION, MY CAR UNEXPECTEDLY SHOOK AND WENT TO "LIMP" MODE IN THE MIDDLE OF A BUSY INTERSECTION WITH THE WRENCH LIGHT COMING ON. I PULLED INTO THE CLOSEST DRIVEWAY AFTER PUTTING ON MY HAZARDS AND, AFTER TURNING OFF THE ENGINE, RESTARTED THE CAR, WHICH TOOK ABOUT ABOUT 5 SECONDS OF TRYING TO TURN OVER THE IGNITION. SINCE THAT TIME, THE SAME PROBLEM HAS HAPPENED AT LEAST TWO DOZEN TIMES, SOMETIMES SEVERAL TIMES IN A ROW; AND THE REST OF THE TIME, THE RPMS FLUTTER IN AN IRREGULAR WAY. I DO MOSTLY CITY DRIVING AND HAVE THANKFULLY BEEN ABLE TO AVOID AN ACCIDENT WHEN HAVING TO PULL OVER AND RESTART; BUT IN EACH CASE, IT IS NOT A GOOD SITUATION. BY ALL ACCOUNTS ONLINE, THIS IS A VERY FREQUENT PROBLEM AND DUE TO A FAULTY THROTTLE BODY. NOTABLY, THE PROBLEM WITH MY CAR BEGAN TO OCCUR AT AROUND 45,000 MILES, WHICH IS TYPICAL FROM WHAT I'VE READ OF OTHER COMPLAINTS. THIS SEEMS MUCH TOO EARLY, MUCH TOO COMMON, AND MUCH TOO DANGEROUS OF A PROBLEM FOR IT NOT TO BE COVERED UNDER AN EXTENDED WARRANTY OR RECALL. THERE WAS, IN FACT, AN EXTENDED WARRANTY, BUT IT EXPIRED IN EARLY 2015. I WAS TOLD BY THE LOCAL DEALER THAT IT WOULD COST $600 TO REPAIR.
Vehicle speed control, Aug 26, 2016
ON 6/2/15 WHILE DRIVING ON FREEWAY AT 70 MPH, CAR STARTED SHAKING, SPEED DROPPED, COULDN'T ACCELERATE. I WAS ABLE TO GET CAR TO SIDE OF ROAD. SHUT CAR OFF. AFTER FEW MINUTES STARTED CAR AND WAS ABLE TO DRIVE IT AT 25 MPH TO GET IT OFF FWY BUT WAS OPERATING IN LOW POWER MODE. DROVE IT TO DEALER IN LOW POWER MODE. THROTTLE BODY WAS REPLACED AND COVERED UNDER FORD RECALL. NOW ON 8/19/16 THE SAME THING HAPPENED TO ME ON WAY TO WORK. AGAIN HAD MY HUSBAND FOLLOW ME TO DEALER IN LOW POWER MODE. DEALER COULD NOT DIAGNOSE PROBLEM BECAUSE CAR WAS NOT HAVING PROBLEM BY THE TIME THEY GOT AROUND TO IT. THEY COULDN'T DUPLICATE PROBLEM SO NOTHING THEY COULD DO. THIS IS THE SAME THING THAT HAPPENED TO ME 1 YEAR AGO SO I FEEL IT IS RELATED TO THE THROTTLE BODY WHICH THEY REPLACED UNDER FORDS RECALL, BUT THEY INSIST IT IS NOT THE THROTTLE BODY. THIS IS A VERY SERIOUS SAFETY ISSUE WHICH FORD KNOWS ABOUT IT BECAUSE THERE ARE HUNDREDS OF COMPLAINTS ONLINE FOR THIS ISSUE. DOES SOMEONE HAVE TO BE SERIOUSLY HURT FOR THEM TO DO SOMETHING ABOUT THIS. I HAVE NEVER IN MY LIFE HAD THIS HAPPEN WITH ANY OTHER CARS I HAVE OWNED OVER THE YEARS.
Power train, Vehicle speed control, Other or unspecified, Aug 17, 2016
SERVICE ENGINE LIGHT REMAINED ON ALONG WITH THROTTLE WRENCH LIGHT...CAR SHAKING LITTLE POWER....PULLED OVER ,RESTART CAR LIGHTS STILL ON , SLOW DRIVE AND SHAKY RIDE HOME..
Power train, Vehicle speed control, Aug 15, 2016
THE NIGHT WE BOUGHT THIS CAR, USED FROM A FORD DEALER, IT WOULDN'T GO IN REVERSE WITHOUT JUMPING/BUCKING. THEY WERE SWIFT TO GIVE US A LOANER WHILE THEY "REPROGRAMEMD" THE CAR. NOW, IT ALL MAKES SENSE. THEY PUT A BANDAID ON IT UNTIL WE COULDN'T RETURN IT. SINCE THEN, JUST OVER 2YRS AGO, WE HAVE HAD THROTTLE REPLACED X3, CLEANED ONCE FOR $250 (WHILE ON THE WAY SOUTH FOR VACA, WE GOT STUCK HUNDREDS OF MILES FROM HM UNTIL FORD DEALER OPENED 2 DAYS LATER.) THIS CAR HAS STRANDED US THREE DIFF TIMES WHILE OUT OF STATE ON VACA. NOW WHILE ON INTERSTATE, THE WRENCH LIGHT WILL GO ON, THE CAR STARTS BUCKING AND ACTING LIKE A MANUAL IN THE WRONG GEAR. BUT, HAS NO ACCELERATION. JUST REVS TO 4K-6K RPMS. DANGEROUS ALMOST BEING RUN OVER BY SEMIS GOING FULL SPEED BEHIND YOU OR HAVING TO TRY AND CROSS 5 LANES OF TRAFFIC TO GET TO EMERGENCY LANE--WITH NO ACCELERATION! THIS CAR IS A DANGEROUS DEATH TRAP. SHOCKING TO ME HOW FORD HASN'T STOOD BEHIND THEIR VEHICLES. WE, AS A HUGE EXTENDED FAMILY, HAVE ALWAYS STOOD BEHIND FORD. ALWAYS BOUGHT FORD. NOW, WE HAVE BEEN DUPED BY THEM. THEY KNOWINGLY SOLD US A FAULTY CAR, PUTTING THOUSANDS OF OTHER BUYERS IN DANGER AS WELL, AND HAVEN'T DONE A THING TO PROVE TO THE CONSUMERS THAT THEY CARE ABOUT US AS CUSTOMERS OR ONE IOTA ABOUT OUR LIVES. IF FORD DOESN'T RECALL THESE, I KNOW WE WILL SEE DEATHS FROM IT. ITS PROB GOING TO BE THE NEXT AUTOMOTIVE WORLD SCANDEL LIKE THE AIRBAGS. OUR FUSION IS AN EXPENSIVE PIECE OF METAL, WITH A HUGE PYMT, JUST SITTING IN OUR DRIVEWAY USELESS. SOMEHOW, WE HAVE TO FIGURE A WAY TO SAVE THOUSANDS FOR A TRANSMISSION ON A 6YR OLD CAR. NEVER THOUGHT FORD WOULD TURN OUT TO TREAT THEIR LOYAL CUSTOMERS THIS WAY.
Vehicle speed control, Aug 12, 2016
SUDDEN STALLING OR ACCELERATION. ENGINE LIGHT COMES ON AND OFF DEPENDING ON HOW MANY TIMES I START THE CAR. MY CAR STALLED OUT AND DIED I WAITED FIVE MINUTES AND RESTARTED IT AND IT SEEMED FINE. THIS HAS HAPPENED TWICE. NOW MY CAR SUDDENLY STALLS AND I HAVE NO CONTROL ON THE THROTTLE. WHEN I GIVE IT GAS IT JUST CREEPS ALONG. LIMP HOME MODE. I WAS IN OTION ON A CITY STREET AND BARELY HAD ENOUGH CONTROL TO GET OVER ON A SIDE STREET SAFELY WITH MY CHILD IN THE CAR.
Vehicle speed control, Engine, Jul 22, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE CONTROL BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Power train, Vehicle speed control, Engine, Jul 5, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTERWARDS, THE THROTTLE BODY AND TRANSMISSION WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ON THE HIGHWAY WHEN THE VEHICLE STALLED. THE CONTACT WAS ABLE TO DRIVE AFTER RESTARTING THE VEHICLE. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES SINCE THE FIRST FAILURE. THE CONTACT NOTIFIED ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 84,000.
Vehicle speed control, Engine, Jun 30, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE VEHICLE WAS STOPPED AT AN INTERSECTION, IT LOST POWER WHILE ATTEMPTING TO ACCELERATE. THE VEHICLE ROLLED AS IF IT WERE SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY ASSEMBLY FAILED AND NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,180.
Vehicle speed control, Fuel/propulsion system, Jun 29, 2016
MY SON WAS DRIVING ON THE INTERSTATE WHEN ALL OF A SUDDEN THE CAR LOST POWER AND HE COULD NOT ACCELERATE. HE HAD TO CROSS LANES TO PULL OVER TO THE SHOULDER. TURNED THE CAR OFF AND THEN RESTARTED. CAR RAN OKAY. I CALLED FORD AFTER THIS HAPPENED TWICE. THEY INFORMED ME THAT THE CAR WAS OVER THE MILEAGE ALLOWED AND WAS NOT COVERED. THEY SAID THEY SENT OUT A CSP#13N03. I DID NOT RECEIVE THIS LETTER. I THINK THAT THIS SHOULD BE A SAFETY RECALL AND NOT JUST A BULLETIN. HE ALMOST GOT HIT BOTH TIMES WHEN THIS HAPPENED.
Power train, Vehicle speed control, Fuel/propulsion system, Jun 26, 2016
FUEL CAP CODES, EMISSION CONTROL CODES AND THROTTLE ACTUATOR CONTROL CODE ARE NOW ON ALL THE TIME. I HAD TAKEN IT BACK TO FORD, BUT LIGHT HAD WENT OUT AT THE TIME. I WAS TOLD THAT THE CODES DO NOT LOG IN ECM. I WAS TOLD THEY COULD HOOK UP EQUIPMENT, THERE WOULD BE NO CODES AND THE COST $90.00. I LEFT. ON A SHORT TRIP THIS WEEKEND WE HAD PROBLEMS WITH ALL CODES STAYING ON AND NEW ONE FOR THROTTLE WHEN CRUISE WOULD NOT SET. I STOPPED AT AUTOZONE AND THEY COULD PRINT OUT STORED CODES. THEY ARE P0455, P0457,P2119. THEY HAVE PERFORMED AND THROTTLE RECALL ONCE AND I HAVE A LETTER FROM FORD ABOUT A RECALL, BUT NO RESPONSE AS OF YET. AS OF TODAY THE DASH SERVICE WRENCH HAS RESET. THE PROBLEMS START OVER A YEAR AGO ON TRIPS TO FLA. BUT LIGHTS ALWAYS SEAMED TO RESET AFTER SEVERAL KEY RECYCLES. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Jun 25, 2016
WILL APPROACHING A STOP LIGHT ON GODDARD AND FORT ST. CAR ACCELERATED WHILE MY FOOT WAS ON THE BRAKE STARTED ACROSS FORT ST AGAINST RED LIGHT WHILE I WASH PLAYING DODGEM CARD ONLY WAY TO STOP CAR WAS TO SLAM IT IN PARK AND TURN IT OFF THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME I STARTED CAR AND MOTOR RACING TURNED OFF TO STOP.
Vehicle speed control, Engine, Apr 27, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 68 MPH, THE VEHICLE LOST ACCELERATION INTERMITTENTLY AND A REPAIR SERVICE LIGHT ILLUMINATED. THE CONTACT PULLED OVER, SHUT OFF, AND RESTARTED THE VEHICLE. THE SERVICE ENGINE SOON LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Electrical system, Vehicle speed control, Service brakes, Hydraulic, Jan 14, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE SPEEDOMETER DID NOT FUNCTION PROPERLY, THE AUTOMATIC DOOR LOCKS DID NOT FUNCTION, THE DIGITAL ODOMETER DID NOT FUNCTION PROPERLY, AND THE VEHICLE INTERMITTENTLY DID NOT ACCELERATE EVEN WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPEED SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.