2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Fuel/propulsion system, Apr 11, 2016
VEH. RECALL ON FUEL TANK. FORD RECALL # 15S34 CAR KEPT BY DEALERSHIP 3/23/16. THERE IS NO RETURN DATE FOR THE COMPLETION OF REPAIR.POSSIBLY 8/16 BUT CANNOT VERIFY WHEN THE PARTS WILL BE IN. THERE ARE NO PARTS AVAILABLE RIGHT NOW. POSSIBLY THEIR THIRD QUARTER (THEY SAY). LOOKING FOR "REASONABLE" TIME FROM FROM FORD FOR REPAIR. OR DEFINITION OF "REASONABLE" TO DECIDE HOW TO PROCEED.
Steering, Apr 11, 2016
THIS VEHICLE HAS SEVERAL COMPLAINTS FOR THE POWER STEERING ASSIST FAILURE. I HAVE VIDEO OF WHEN MONE FAILED AND TOOK A LOT OF OTHER THINGS WITH IT LIKE THE AIR BAGS, BRAKES, ADVANCE TRACK SYSTEM AND MORE. I CALLED FORD ONLY TO BE TOLD THAT THEY HAVE NEVER HEARD OF SUCH FAILURE OCCURING! THIS IS BULL AND THEY NEED TO RECALL THOSE VEHICLES FOR REPLACEMENT BEFORE SOMEONE IS KILLED. JUST WONDERING IF THAT IS WHAT EVERYONE IS WAITING FOR BEFORE ANYONE FORCES THEM TO RECALL THESE VEHICLES. I HAVE VIDEO PROVING ALL THAT IT TAKES OUT WHEN IT FAILS. WHAT DO I DO FROM HERE FILE A LAW SUIT OF MY OWN? HAD I BEEN IN AN ACCIDENT WHEN THE POWER STEERINGWENT OUT I MOST LIKELY WOULD HAVE BEEN KILLED AS THE AIR BAGS WOULD NOT HAVE FUNCTIONED. I WOULD LIKE TO SEE MY CAR REPLACED OR AT THE VERY LEAST REPAIRED. WHEN THIS HAPPENED TO ME I WAS DRIVING DOWN A HIGHWAY AT 70 MPH AND THE POWER STEERING FAILED THEN THE BRAKES THEN THE AIR BAGS. MOST EVERYTHING WAS TAKEN OUT BY THE FAILURE OF THE POWER STEERING. MY HUSBAND WAS WITH ME AND CAN ATTEST TO WHAT HAPPENED AS HE WAS THE DRIVER.
Steering, Apr 11, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE THE DRIVER ATTEMPTED TO DRIVE FROM A STOP, THE POWER STEERING WAS LOST AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING POWER CONTROL MODULE FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000...UPDATED 05/02/16 *BF THE CONSUMER STATED THERE WAS NO WARNING. WHEN THE FAULT OCCURRED, THE VEHICLE WAS VERY DIFFICULT TO STEER ESPECIALLY AT LOW SPEEDS. THE COST OF THE REPAIR WAS AROUND $2,000. UPDATED 05/04/16
Engine, Apr 11, 2016
THE VEHICLE STARTING HAVING A ROUGH IDLE AND STALLING OUT AT A RED LIGHTS. I IMMEDIATELY HAD IT CHECKED, AND THE TECHNICIAN CLEANED THE THROTTLE BODY WHICH SEEMED TO HELP FOR A FEW DAYS. THEN, WITH NO WARNING I SAW SMOKE/STEAM POURING OUT FROM UNDER THE HOOD SO I IMMEDIATELY CALLED FOR HELP AND ASKED WHAT TO DO. I WAS ADVISED BY THE TECHNICIAN TO IMMEDIATELY PULL OVER AND SHUT THE CAR. I HAD THE CAR TOWED TO LILLISTON FORD IN VINELAND, NJ. I WAS TOLD I NEEDED A NEW MOTOR. WHEN ASKED WHY, I WAS CONSISTENTLY TOLD THAT THEY WERE NOT SURE WITHOUT TAKING THE MOTOR APART BUT THAT THEY FOUND ALL OF THE COOLANT IN THE ENGINE PAN, MIXED WITH THE MOTOR OIL. IT SEEMS TO BE THAT THE MOST LIKELY SCENARIO IS THAT THE HEAD GASKET WENT BAD AND COOLANT LEAKED INTO THE MOTOR CAUSING TWO THINGS TO HAPPEN - IT MIXED WITH THE ENGINE OIL (WHICH IS OBVIOUSLY BAD), AND SINCE NOW ALL OF THE COOLANT WAS OUT OF THE RADIATOR THE CAR OVERHEATED AND WARPED THE ENGINE BLOCK. THIS VEHICLE IS ONLY 6 YEARS OLD AND WAS RELIGIOUSLY MAINTAINED AND SHOULD NOT BE HAVING MAJOR ISSUES AS SUCH. CASE NUMBER: CAS-9188661.
Power train, Other or unspecified, Fuel/propulsion system, Apr 10, 2016
INTAKE FUEL OUTLET HAS A PROBLEM CAR JERKS TRANSMISSION IS HORRIBLE
Other or unspecified, Apr 8, 2016
WHILE ON THE HIGHWAY THE VEHICLE WOULD NOT SHIFT SHIFT GEARS. IT CAUSED ME TO ALMOST GET INTO AN ACCIDENT BECAUSE THE CAR WOULD ONLY GO 20 MPH AND EVENTUALLY WOULD NOT GO AT ALL.
Steering, Apr 8, 2016
WHILE DRIVING HOME FROM WORK, THE SERVICE ADVANCE TRAC AND POWER STEERING LIGHT CAME ON. I WAS ABLE TO MAKE IT HOME AND I TURNED OFF THE CAR, WAITED A LITTLE WHILE AND TURNED THE CAR BACK ON AND THIS TIME IT SAID "SERVICE POWER STEERING NOW" AND THE WHEEL WAS HARD TO TURN. IF 2010-2012 VEHICLES ARE AFFECTED, I DON'T GET WHY ONLY 2011-2012 ARE RECALLED. THANK GOD I WASN'T TOO FAR FROM HOME. I COULD'VE GOTTEN INTO AN ACCIDENT REGARDLESS.
Power train, Mar 31, 2016
LEAKING TRANSMISSION FLUID AFTER DEFECTIVE AXLE SHAFT WORE SEAL DOWN. MULTIPLE CUSTOMER COMPLAINTS OF SAME ISSUE.
Fuel/propulsion system, Mar 30, 2016
NHTSA RECALL 15V-793 I HAVE CONTACTED MY LOCAL DEALER NUMEROUS TIMES TO PERFORM THIS REQUIRED SERVICE BUT DEALER CLAIMS THAT SINCE JANUARY 2016 THAT PARTS ARE UNAVAILABLE. SERVICE MANAGER CLAIMS NO ONE HAS HAD THE ISSUE OF THE RECALL FIXED.I THINK THAT THE PROBLEM OF CRACKED GAS TANKS IS PRETTY SERIOUS. I WILL NOT PARK CAR IN GARAGE FOR FEAR OF FIRE. THERE SEEMS TO BE NO EFFORT ON FORDS PART TO CORRECT THIS SERIOUS ISSUE. THERE IS NO KNOWN DATE TO HAVE PARTS AVAILABLE. IT'S REAL SAD AS A CONSUMER TO HAVE A FAULTY VEHICLE KNOWING A FIRE OR WORSE, AN EXPLOSION MAY OCCUR. I WAS TOLD IF I SHOULD SMELL GAS TO PARK THE VEHICLE. IF THAT OCCURS I NOW HAVE A USELESS VEHICLE WITH NO PARTS TO FIX????? ARE YOU KIDDING ME??? I WAS TOLD TO CHECK BACK NEXT MONTH. COME ON !!! THIS IS REDICULOUS.THESE AUTO MANUFACTURERS NEED YOUR AGENCY TO LEAN ON THEM TO EXPEDITE AND SUPPORT THESE RECALLS IN A TIMELY FASHION. ........ESPECIALLY ONE THAT INVOLVES FUEL?! GEEZ. .........
Steering, Mar 28, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAULT AND THE SERVICE ADVANCE TRAC WARNING MESSAGES DISPLAYED. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 84,000. UPDATED 07/13/16*LJ
Electrical system, Mar 25, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR THE ELECTRICAL SYSTEM WAS RECEIVED IN NOVEMBER OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/25/16*LJ *TR
Steering, Mar 25, 2016
AFTER STARTING THE CAR AND BACKING OUT, THE POWER STEERING WENT OUT AND I WAS UNABLE TO GET OUT OF THE LINE OF TRAFFIC. I WAS ALMOST HIT FROM THE SIDE. FORD RECALLED THE NEXT 2 YEARS FOR HAVING THE SAME PROBLEM, WHY HAVENT THEY RECALLED 2010 MODELS?! THIS IS VERY DANGEROUS AND CAN CAUSE AN ACCIDENT.
Engine, Fuel/propulsion system, Mar 23, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FIRST DEALER PERFORMED A ROUTINE MAINTENANCE CHECK IN ADDITION TO THE RECALL REPAIR. WHEN THE SERVICE ENGINE WARNING LIGHT ILLUMINATED, THEY CLEARED THE CODE. THE CONTACT WAS UNABLE TO DETERMINE IF THE DEALER PERFORMED A LEAK TEST ON THE CANISTER PURGE VALVE (CPV). THE DEALER DID NOT REMEDY THE RECALL. AFTER THE DEALER ALLEGEDLY COMPLETED THE RECALL REPAIR, THE CONTACT WAS DRIVING AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A SECOND DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFUSED TO PROVIDE ANY FURTHER COVERAGE TO REPAIR THE VEHICLE. THE CONTACT WAS UNABLE TO DETERMINE IF THE MANUFACTURER WOULD REMEDY THE FAILURE AND WAS UNCERTAIN IF THE VEHICLE WAS SAFE TO DRIVE. PRIOR TO THE REPAIR, THE ONLY FAILURE EXPERIENCED WAS THE SERVICE ENGINE LIGHT RANDOMLY FLASHING. THE APPROXIMATE FAILURE MILEAGE WAS 107,168.
Other or unspecified, Mar 23, 2016
RECEIVED A RECALL NOTICE, JAN. 2016 ABOUT A POSSIBLE FIRE WITH FUEL-LINE EMISSION??? CALLED THE 1800 NUMBER, AND WAS TOLD TO WAIT FOR "SECOND LETTER," WHICH HAD SOMETHING TO DO WITH "FINDING" THE PART TO CORRECT PROBLEM - IN THE MEANTIME, MY CAR STALLED TWICE, ONCE ON A LOCAL STREET, THE LAST TIME WHILE DRIVING ON AN OPEN HIGHWAY! HAD AN APPOINTMENT WITH HARR FORD IN WORCESTER, MA FOR DIAGNOSTIC, BUT I'M AFRAID TO DRIVE THE CAR THERE!
Steering, Mar 22, 2016
THE POWER STEERING WENT OUT MY IN CAR WHILE I WAS DRIVING. THANK GOODNESS I DIDN'T HAVE A ACCIDENT. "SERVICE POWER STEERING NOW" INDICATION ON THE INSTRUMENT PANEL CLUSTER AS WELL AND AN ADVANTRAC LIGHT.
Steering, Mar 19, 2016
WHILE MOVING, THE VEHICLE WOULD SPORADICALLY LOOSE VEHICLE POWER STEERING ASSIST. THIS HAS HAPPENED 4 TIMES IN THE LAST 2 MONTHS. ONCE WHILE PARKING THE VEHICLE. ONCE WHEN DRIVING 50 MILES PER HOUR ON THE HIGHWAY, ONCE WHEN PULLING INTO A PARKING SPACE, AND ONE MORE TIME WHEN DRIVING 30 MPH DOWN A HIGHWAY. IN ALL OCCURRENCES, CYCLING THE KEY WOULD "RESET" THE SYSTEM AND BRING BACK ASSIST.
Steering, Electronic stability control (ESC), Mar 18, 2016
WE WERE DRIVING TO PICK UP OUR DAUGHTER WHEN THE SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC CAME ON THE MESSAGE BOARD. WE LOST POWER STEERING TO THE CAR. LUCKILY MY MOM'S HOUSE WASN'T FAR FROM OUR HOUSE. WE GOT HOME SAFE AND CALLED THE NEXT DAY ABOUT REPAIRS AND FOUND OUT IT WAS OVER $1500. THAT IS SOMETHING WE CAN'T AFFORD WITH A FAMILY. COME TO FIND OUT MANY PEOPLE HAVE THIS PROBLEM WITH THE SAME MAKE AND MODEL AND HAVE GOTTEN IT FIXED BUT THE PROBLEM KEEPS REOCCURRING. THIS IS VERY DISAPPOINTING TO HEAR ABOUT THIS CAR. THIS WAS MY WIFE'S DREAM CAR AND NOW WE FIND OUT ITS NOT AS SAFE AS FORD CLAIMS IT IS.
Steering, Mar 18, 2016
WHILE STATIONARY, THE VEHICLE LOST ALL POWER STEERING. THE STEERING RACK WAS REPLACED 1 MONTH AGO FOR THIS SAME ISSUE. WELL, THE PROBLEM CAME BACK. IT APPEARS TO BE A WELL KNOWN ISSUE WITH OTHER FUSION OWNERS. THERE IS A RECALL WITH 2011-2012, BUT NOT WITH 2010 WHICH USES THE EXACT SAME STEERING RACK. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED. CAR IS ALMOST IMPOSSIBLE TO DRIVE WITHOUT POWER STEERING. DO A FEW PEOPLE NEED TO DIE IN WRECKS FOR THIS TO BE ADDED TO THE RECALL?
Exterior lighting, Mar 18, 2016
TAIL LIGHTS ARE TOO HOT CAUSING BURNING OF TAIL LIGHT SOCKETS, EXPLODING BULBS AND MELTING OF TAIL LIGHT ASSEMBLY. TOXIC FUMES ARE BEING GENERATED BY THE MELTING PLASTIC. THE TAIL LIGHT/HEAD LIGHTS WERE ON AND WE WERE IN HEAVY TRAFFIC. WHILE DRIVING WE SMELLED BURNING PLASTIC. UPON INSPECTION I FOUND THAT THE RIGHT TAIL LIGHT BULB WAS BURNED AND MELTED INTO THE TAIL LIGHT ASSEMBLY, THE LIGHT SOCKET WAS BLACK FROM BURNING. NOW THERE IS NO WAY TO SECURE THE TAIL LIGHT BULB INTO THE TAIL LIGHT ASSEMBLY DUE TO THE MELTED PLASTIC. SEE PHOTOS.
Steering, Mar 14, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE REPLACING A FLAT TIRE ON THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT AFTER REPLACING THE TIRE, THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Electronic stability control (ESC), Mar 14, 2016
SERVICE ADVANCETRAC SYSTEM 2010 FORD FUSION SE 6SPD MANUAL, COMPLETELY LOSES POWER AT RANDOM TIMES, HAS OCCURRED 4 TIMES IN 5 DAYS. WILL BE DRIVING ALONG AT 40 TO 45 MPH STRAIGHT OR TURNING AT 5 TO 10 MPH OR EVEN GOING UP A STRAIGHT, SLIGHT INCLINE AND THE VEHICLE JUST LOSES POWER COMPLETELY, THE DASHBOARD LIGHTS UP AND THE SERVICE ADVANCETRAC SYSTEM ERROR MESSAGE APPEARS. I TURN CAR OFF, YES IN THE MIDST OF TRAFFIC WITH OTHER DRIVERS HONKING HORNS AND PRAYING NO ONE RUNS INTO ME, WAIT 5 SECONDS AND THEN TRY TO START THE VEHICLE, WHICH IT DOES RESTART, HOWEVER THE SERVICE ADVANCETRAC ERROR MESSAGE REMAINS. WHEN THE VEHICLE SITS FOR MORE THAN A FEW HOURS THE ERROR MESSAGE WILL NOT APPEAR. IT ONLY COMES ON WHEN THE VEHICLE SHUTS OFF COMPLETELY, WHICH BY THE WAY IS GOING TO GET ME KILLED. I AM A SINGLE MOTHER WORKING TWO JOBS MAKING THE TIME TO TAKE IT TO THE SHOP IS DIFFICULT, HOWEVER I WILL BE TAKING IT TODAY (3/14/16). LOSING POWER WHILE DRIVING 45 MPH IS NOT A SAFE SITUATION FOR ANY DRIVER ON THE ROAD. SOMEONE IS GOING TO GET KILLED WHEN THIS OCCURS. I SEE THERE HAVE BEEN SEVERAL COMPLAINTS FOR THE SAME ISSUE ON THE SAME YEAR, MAKE AND MODEL, FORD NEEDS TO ADDRESS THIS SITUATION QUICKLY.
Steering, Mar 13, 2016
ADVANTRAC WARNING LIGHT CAME ON AND ALSO POWER STEERING SERVICE NOW SIGNAL CAME ON. HAD NO POWER STEERING. POWER STEERING FAILURE SIGNAL HAD COME ON THREE OR FOUR TIMES IN THE PREVIOUS MONTHS. I WOULD TURN CAR OFF, TURN BACK ON AND POWER STEERING WOULD BE BACK TO NORMAL. THIS TIME POWER STEERING NEVER CAME BACK ON. DROVE TO DEALER, THEY CHECKED SYSTEM AND CLEARED CODES AND SAID I NEEDED A NEW STEERING RACK FOR $1,850.00. I DECLINED. THE POWER STEERING WAS WORKING AGAIN BUT HE SAID IT WOULD GO OUT AGAIN. WHY?, WHEN?. MY CAR DRIVES FINE SO WHY DID I NEED A $1,850.00 REPAIR. THIS IS CRIMINAL ACTIVITY. AM I DRIVING A COMPUTER WITH DEFECTIVE CHIPS OR A CAR WITH PARTS.
Steering, Mar 12, 2016
TAKADA RECALL - I HAVE A 2010 FORD FUSION.... MY WIFE AND I WAS OUT LAST NIGHT AND THE STEERING STOP WORKING AND A LIGHT CAME ON THE MESSAGE PANEL SAYING ADVANCE SERVICETRAC AND SERVICE POWER STEERING NOW... THIS IS HIGH DANGEROUS BECAUSE WE WERE NO WHERE NEAR HOME AND I HAVE TO DRIVE ALL THE WAY HOME WITH NO POWER STEERING... I AM GLAD I DID HAVE OUR DAUGHTER IN THE CAR. I DON'T KNOWANT WHAT'S GOING ON BUT MANY PEOPLE HAVE HAD THIS SAME PROBLEM AND NO ONE IS BEING HELD ACCOUNTABLE, ONLY THE CONSUMERS. POVER STEERING IS NOT A SIMPLE FIX IT IS EXPENSIVE. WHAT ARE THOSE OF US WHO DON'T HAVE THE MONEY TO GET IT FIXED SUPPOSE TO DO. HOPEFULLY THIS ISSUE WILL BE RESOLVED. I REALLY DON'T EVEN WANT A FORD CAR IF ALL THEIR CARS COME WITH ELECTRIC POWER STEERING.
Steering, Service brakes, Mar 11, 2016
CITY STREET THE CAR BECAME UNDRIVABLE HAD IT TAKEN TO A SHOP.
Fuel/propulsion system, Mar 9, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVESHAFT, SOLENOID, AND MOTOR MOUNT WERE DAMAGED DUE TO A FUEL LEAK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.