2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Wheels, Mar 8, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE LUG STUDS FAILED . THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS) BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED AND REPAIRED. THE CONTACT STATED THAT THE LUG STUDS WERE REPLACED SEVERAL TIMES. HOWEVER, THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. UPDATED 06/14/16*LJ
Power train, Mar 6, 2016
THE WRENCH LIGHT IS ON AND I LOST POWER AND SPEED I WAS ON A STREET.
Service brakes, Mar 5, 2016
NO ONE CAN FIX BRAKES.
Steering, Mar 5, 2016
THE POWER STEERING WENT OUT ON MY CAR AND BECAUSE IT IS ELECTRIC IT IS GOING TO COST A LOT OF MONEY TO FIX. I HAVE READ SEVERAL COMPLAINTS ABOUT THE 2010 FORD FUSIONS AND AM WONDERING IF ANYTHING IS GOING TO BE DONE ABOUT THIS. LUCKILY I WAS ABLE TO PULL OVER WHEN I NOTICED IT WAS HAPPENING OTHERWISE I COULD HAVE BEEN IN AN ACCIDENT.
Power train, Mar 1, 2016
WORN AXLE SHAFT SEAL AT ONLY 83,000 MILES. POSSIBLE POOR SURFACE FINISH ON THE AXLE SHAFT. TRANSMISSION FLUID LEAKING FROM THE DRIVERS FRONT HALF SHAFT.
Steering, Traction control system, Feb 29, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 65 MPH, THE TRACTION CONTROL LIGHT AND POWER STEERING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,600.
Steering, Power train, Feb 26, 2016
WHILE DRIVING ON THE INTERSTATE AT ABOUT 70 MILES PER HOUR, MY POWER STEERING WENT OUT. I COULD DO NOTHING TO RESTORE IT. THAT WAS ABOUT A YEAR AND A HALF AGO. I TOOK IT TO A FORD DEALER AND THEY WANTED $100 TO LOOK AT IT AND $1800 TO REPAIR IT. I AM ON A FIXED INCOME AND CANNOT AFFORD THE COST OF REPAIRS. IT WENT OUT AT 51,000 MILES. SHORTLY AFTER THIS HAPENED THE TRANSMISSION START LEAKING. I HAVE TO ADD 2 QUARTS PER MONTH. I HAVE CALLED FORD SEVERAL TIMES AND THEY HAVE NO RECALLS ON THIS YEAR. OVER 90% OF THE COMPLAINTS ON THIS WEB SITE HAVE TO DO WITH 2010 FORD FUSION STEERING PROBLEMS. MY WIFE CAN LONGER DRIVE THIS CAR AND DUE TO HEART SURGERY THERE ARE TIMES WHEN I CAN NOT DRIVE IT. I FINALLY CONTACTED A LAWYER AND THE STATE OF WEST VIRGINIA ATTORNEY GENERALS OFFICE. I HAVE BEEN A FAITHFUL FORM CUSTOMER FOR MANY YEARS AND THIS IS THE BIGGEST PIECE OF JUNK IT HAS EVER BEEN MY DISPLEASURE TO OWN. MY NEXT STEP IS TO QUIT MAKING PAYMENT ON IT. I STILL OWE $14,000 ON THIS PIECE OF SCRAP METAL.
Fuel/propulsion system, Feb 26, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO RECEIVE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER SCHEDULED A RECALL APPOINTMENT AND MENTIONED THAT IT WOULD TAKE LESS THAN AN HOUR FOR THE REPAIR. THE CONTACT ARRIVED BACK TO THE DEALER WHO STATED THAT IT MAY BE LONGER THAN TWO MONTHS FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Feb 25, 2016
FEB 25, 2016, SUDDENLY THE POWER STEERING WENT OUT, ALMOST IMPOSSIBLE TO STEER, PANEL WARNING LIGHTS CAME ON WITH POWER STEERING ASSIST FAILURE, POWER STEERING FAILURE.. 2010-2012 FORD FUSIONS WITH KNOWN POWER STEERING FAILURE PROBLEMS, YET THE 2010 ISN'T IN THE RECALL? HUNDREDS HAVE THIS SAME PROB WITH THEIR 2010 FUSIONS! DANGEROUS, HAPPENED AS SOON AS I STARTED THE CAR, BUT HAD TO GET MEDICATION TO ELDERLY PARENT NEARBY, WHILE DRIVING AFTER A MI SNOWSTORM! NOW, HAVE TO PAY TO HAVE IT TOWED, LET ALONE PAY TO FIX THIS? CAN'T TURN THE WHEEL WITHOUT EXTREME EFFORT, ALSO SMELL AN ODD 'BURNY' SMELL..NOT TO MENTION, THIS CAR ALREADY HAS A FUEL SYSTEM RECALL (LETTER REC'D IN JAN 2016) BUT DEALERSHIP STILL SAYS THEY DON'T HAVE THE PARTS AND IT'S THE END OF FEB 2016...THE POWER STEERING WAS RECALLED IN THE FOLLOWING 2 YEARS WITH THE EXACT SAME ISSUE--WHAT IS STATUS FOR 2010 FUSIONS WITH THIS PROBLEM! HELP!
Steering, Feb 24, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 60 MPH, THE ELECTRICAL POWER STEERING MALFUNCTIONED. THE CONTACT MADE NUMEROUS ATTEMPTS TO RECOVER THE POWER STEERING, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS NOT PROVIDED. UPDATED 04/22/16*LJ UPDATED 6/6/18*JB
Fuel system, Gasoline, Feb 23, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE CHECK ENGINE WARNING INDICATOR AND THE FUEL INLET WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL INLET FILLER NECK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 04/29/16*LJ
Power train, Fuel/propulsion system, Feb 19, 2016
1ST TIME, I WAS STOPPED AT A RED LIGHT AFTER DRIVING 50 MILES WHEN THE LIGHT TURNED GREEN, I STEPPED ON THE GAS, THE CAR REV'D LIKE THE CAR WAS IN NEUTRAL AND WOULD NOT GO INTO GEAR. AFTER SEVERAL TRIES, IT WENT INTO GEAR AND DROVE OK. THE 2ND TIME, I WAS TRAVELING ABOUT 60 MPH, AND THE CAR STARTED REVING AT 4,000 RPMS AND LOST ALL POWER. I PULLED OVER, PUT IT IN NEUTRAL AND BACK IN GEAR SEVERAL TIMES TILL IT STARTED AGAIN. I PULLED OUT AGAIN ON THE 4 LANE AND THE CAR CONTINUED REVING AT AROUND 4,000 RPMS AND HAD NO POWER SO I GOT OFF THE ROAD AGAIN. THE "WRENCH" TROUBLE LIGHT LIT UP. I TURNED THE CAR OFF, SAT ABOUT 5 MINUTES, STARTED IT BACK UP AND IT WORKED FINE. I TOOK IT STRAIGHT TO A FORD DEALER WHO COULD NOT FIND OUT WHAT WAS WRONG WITH IT.
Fuel/propulsion system, Feb 19, 2016
TOOK CAR IN FOR SAFETY RECALL NUMBER 15534. DUE TO MYSELF AND FAMILY NOTICING A GAS SMELL IN MY CAR ALL THE TIME. TOOK TO FORD DEALERSHIP, THEY EXAMINED AND A CRACK WAS NOTED AND CORROSION OF MY FUEL TANK. WAS TOLD THEY COULD NOT RELEASE THE CAR BACK TO ME. I WOULD BE WITHOUT MY CAR FOR APPROX. 10 MONTHS. THEY ARE PROVIDING ME WITH RENTALS, HOWEVER, HAVE TO TRADE IN EVERY MONTH. CONTACTED FORD CORP. TO ASK FOR ASSISTANCE TO ASSIST WITH POSSIBLY TRADING MY VEHICLE IN AND PURCHASE ANOTHER FROM FORD. THEY TOLD ME "SORRY, THERE IS NOTHING THAT WE WILL DO. YOU JUST HAVE TO WAIT FOR THE PART TO BE AVAILABLE." I AM STILL PAYING FOR MY CAR, HOWEVER, IT WILL BE SITTING AT A FORD DEALERSHIP FOR ATLEAST 10 MONTHS. CAN FORWARD ACTUAL CAR REPORT FROM FORD DEALERSHIP, IF NEEDED.
Steering, Feb 18, 2016
MY SEVENTEEN YEAR OLD SON POWER STEERING WENT OUT WHILE HE WAS DRIVING HOME FROM WORK AT NIGHT. THIS COULD HAVE CAUSED AN SERIOUS ACCIDENT, BUT THROUGH THE GRACE OF GOD HE MADE IT HOME. HOWEVER NOW WE HAVE A FAULTY VEHICLE WITH ALOT OF COMPLAINTS DEALING WITH THE SAME ISSUE AND YET FORD STILL HASN'T DONE ANYTHING.
Fuel/propulsion system, Feb 18, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE PARKED OR DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT NOTICED FUEL WAS LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VAPOR PIPE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,177.
Steering, Feb 17, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 05/03/2016*LJ THE CONSUMER STATED THE PART THAT FAILED WAS THE SAME PART THAT WAS ON RECALL. THE CONSUMER REQUESTED TO BE INCLUDED IN THE RECALL. UPDATED 11/17/17*JS
Steering, Feb 16, 2016
WHILE BACKING UP THE VEHICLE THE "POWER ASSIST STEERING FAULT" MESSAGE DISPLAYS. TURNING THE CAR OFF AND AND ON WILL OCCASIONALLY RESOLVE THE ISSUE, BUT HAS BEEN HAPPENING WITH INCREASING FREQUENCY THE PAST COUPLE WEEKS AND DAYS. WHEN THIS HAPPENS THE STEERING WHEEL CANNOT BE TURNED AND ALL CONTROL OF THE VEHICLE IS LOST. DEALERSHIP SAYS THE ENTIRE POWER ASSISTS SYSTEM ($1200 PART + ~$400 IN LABOR) NEEDS ADDRESSED. THEY INDICATED IT'S THE SAME PROBLEM / FIX THAT'S SEEN IN THE 2011-2012 FORD FUSION RECALL, HOWEVER THE 2010 MODEL ISN'T INCLUDED.
Steering, Feb 16, 2016
TAKATA RECALL.
Steering, Feb 14, 2016
WHILE DRIVING THE VEHICLE, A "POWER STEERING ASSIST FAULT" MESSAGE APPEARED IN THE MESSAGE AREA AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN TO DIRECT THE VEHICLE. THERE WAS NO POWER STEERING, AND MANUAL FORCE WAS NEEDED TO SAFELY REMOVE THE VEHICLE FROM A 45-MPH HIGHWAY.
Other or unspecified, Feb 12, 2016
WHILE GETTING OUT OF THE CAR, THE INTERIOR DRIVER'S SIDE DOOR HANDLE STOPPED WORKING AND NOW STICKS OUT SLIGHTLY. THE FIRST TIME THIS HAPPENED, THE DOOR OPENED SLIGHTLY (ABOUT AN INCH OR TWO) BUT WOULD NOT OPEN THE REST OF THE WAY. THE DOOR EVENTUALLY OPENED THE REST OF THE WAY BUT THEN WOULD NOT LATCH CLOSED. AFTER USING THE KEY FOB TO LOCK AND UNLOCK THE DOORS, THE DRIVER'S SIDE DOOR WILL LATCH CLOSED, BUT WILL NOT LOCK. THE ONLY WAY TO OPEN THE DOOR WHILE SITTING IN THE CAR IS TO ROLL DOWN THE WINDOW AND OPEN IT FROM THE OUTSIDE. IF THE POWER IS NOT ON, THEN THE WINDOW WILL NOT ROLL DOWN AND YOU CAN NOT USE THE DRIVER'S SIDE DOOR TO GET OUT OF THE CAR. THIS ALSO CAUSES THE DRIVER'S SIDE DOOR TO NEVER LOCK EVEN WHEN ALL THE OTHER DOORS LOCK.
Electrical system, Feb 11, 2016, fire
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE CENTER CONSOLE WHERE THE GEAR SHIFTER WAS LOCATED CAUGHT FIRE. THE CONTACT POURED WATER ON THE FLAMES, WHICH CAUSED THE FIRE TO SLIGHTLY DIMINISH. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT SOMETHING EXTERNAL CAUSED THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO REPORTS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Steering, Feb 10, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED AS THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. UPDATED 03/08/16*LJ CONSUMER STATED 2010 EXCLUDED FROM ORIGINAL RECALL BUT NEED TO BE INCLUDED, MULTIPLE FAILURES OVER LAST FEW MONTHS. STEERING FAILED & ALARMS WHILE DRIVING/TURNING. FAILURE CODE U2011 INTERNAL GEAR FAILURE UPDATED 05/23/18*JB
Steering, Feb 9, 2016
WHILE DRIVING MY POWER STEERING ASSIST FAILED CAUSING MY STEERING TO BE EXTREMELY DIFFICULT. THIS IS VERY UNSAFE. MY CAR ONLY HAS 56,000 MILES ON IT AND HAS RECEIVED MAINTAINCE ON TIME. I DON'T UNDERSTAND IF SO MANY PEOPLE ARE HAVING THIS SAME PROBLEM WHY WE ARE NOT INCLUDED THE THE 2011-12 FUSION POWER STEERING RECALL??? $2000 IS A LOT OF MONEY TO FIX CLEARLY A MANUFACTURE ERROR!
Steering, Feb 9, 2016
I WAS DRIVING AND POWER STEERING WENT OUT, 2 NESSAGES POPPED UP AFTER WARDS SAYING SERVICE POWER STEERING NOW AND SERVICE ADVANCE TRAC
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED AS THE ADVANCED TRAC AND THE POWER STEERING ASSIST FAULT WARNING INDICATORS ILLUMINATED. THE CONTACT WAS NEARLY INVOLVED IN A REAR END COLLISION DUE TO THE FAILURE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS DRIVEN TO THE DEALER AND WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS TOLD THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.