2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Steering, Suspension, Electronic stability control (ESC), Dec 31, 2013
I WENT TO PICK UP MY CAR FROM THE FORD DEALERSHIP AFTER DROPPING IT OFF, AGAIN, ON FRIDAY, 12/27 TO FIX THE SAME EXACT ISSUE I BROUGHT IT IN FOR THE DAY BEFORE. THE STEERING GOT INCREDIBLY STIFF AND THE "SERVICE POWER STEERING NOW" LIGHT CAME ON AS WELL AS THE "SERVICE ADVANCETRAC" LIGHT. THE FIRST TIME THEY REPLACED THE STEERING RACK. SECOND TIME THEY BLAMED THE WIRING. I BROUGHT THE CAR IN TODAY 12/31 BUT THEY WERE CLOSED SO I CAN'T WAIT TO SEE WHAT THEY ARE GOING TO TRY TO FIX WHEN THEY OPEN BACK UP ON JAN 2ND. I HAVE NOT BEEN ABLE TO DRIVE THIS CAR FOR ALMOST A WEEK NOW AND I WONT BE ABLE TO ANY TIME SOON I FEEL. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Dec 30, 2013
MY 2010 FORD FUSION STALLED MANY TIMES LAST WEEKEND. I PULLED THE CAR OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND TURNED IT OFF AND BACK ON, AND IT RAN FINE TO GET ME HOME. I HAD NO FURTHER PROBLEMS WITH IT UNTIL TODAY, ROUGHLY A WEEK LATER. IT STALLED ON ME TWICE AT SPEED, AND I HAD TO PULL OVER, TURN IT OFF, AND RESTART THE ENGINE, UPON WHICH IT RAN FINE. EACH TIME IT STALLED, THE WRENCH ICON LIT UP ON THE DASHBOARD AFTER IT STALLED, BUT DID NOT STAY ON ONCE THE ENGINE WAS RESTARTED. TODAY AFTER THE THIRD STALL, I NOTICED THE CAR WAS KIND OF JERKING AS I PULLED IT TO A STOP, BUT AS I PRESSED THE GAS NOTHING HAPPENED. I WAS TOLD BY FORD THAT THIS IS THE THROTTLE POSITION SENSOR (TPS). THIS SWITCH ALMOST GOT ME KILLED IN HEAVY TRAFFIC MORE THAN ONCE AND IT'S A MATTER OF TIME BEFORE SOMEONE GET KILLED BECAUSE FORD HAS YET TO RECALL THIS PART!!! *TR
Vehicle speed control, Dec 30, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE SUDDENLY LOST POWER AND WOULD NOT ACCELERATE. THE VEHICLE WAS TRANSPORTED TO THE DEALER WHERE THE ELECTRONIC THROTTLE BODY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 43,000. ...UPDATED 01-30-14 *BF UPDATED 01/30/14
Power train, Engine, Dec 30, 2013
WAS DRIVING ABOUT 40 MILES PER HOUR WHEN THE CAR STARTED TO STALL AS IF IT WAS RUNNING OUT OF GAS AND WRENCH LIGHT (CHECK ENGINE) CAME ON. PULLED OVER TO SIDE OF ROAD AND CAR BEGAN TO VIOLENTLY SHAKE. TURNED THE CAR OFF, WAITED A MINUTE, TURNED IT BACK ON AND WAS ABLE TO DRIVE IT. TWO DAYS LATER, DRIVING ABOUT 25 MILES PER HOUR, EXACT SAME THING HAPPENED. FOUR DAYS LATER, 55 MPH, SAME THING. IT IS NOW AT THE FORD DEALERSHIP AND THEY ARE UNABLE TO FIND CODE. CODE WAS PREVIOUSLY FOUND AS P2112 THROTTLE ACTUATOR STUCK OPEN. I EXPLAINED WHAT WAS GOING ON, THE PREVIOUS CODE, AND THAT I HAVE SEEN HUNDREDS OF COMPLAINTS ONLINE ABOUT THE SAME EXPERIENCE. APPARENTLY THEY CANNOT JUST REPLACE THE PART IF THEY DON'T EXPERIENCE IT THEMSELVES, AT LEAST NOT TO BE COVERED BY EXTENDED WARRANTY. WOULD APPRECIATE A RECALL. DANGEROUS TO DRIVE THIS CAR WITH MY 11 MONTH OLD IN IT. *TR
Steering, Dec 29, 2013
FIRST TIME THE POWER STEERING QUIT WHILE DRIVING AROUND TOWN AT 25MPH. "SERVICE POWERSTEERING" MESSAGE CAME UP AND THE POWER STEERING WAS WORKING AGAIN UPON TURNING OFF THE CAR AND RESTARTING IT. A FEW DAYS LATER THE POWER STEERING QUIT AND "SERVICE STEERING NOW" CAME UP ALONG WITH "ADVANCE TRAC DISABLED" AND NOW THE POWER STEERING QUIT COMPLETELY. STILL HAVE MANUAL STEERING WHICH WASN'T BAD ON CLASSIC CARS WITH HUGE STEERING WHEELS BUT MAKES IT DIFFICULT TO DRIVE WITH THE TINY WHEEL IN THE FUSION. QUICK SEARCH ON GOOGLE SHOWED ME THAT I WASN'T ALONE WITH THIS ISSUE AND THAN 100'S OF OTHERS HAVE/HAD THE SAME PROBLEM AND I'M LUCKY IT DIDN'T HAPPEN IN A PANIC SITUATION. *TR
Vehicle speed control, Dec 28, 2013
ON MY WAY TO WORK DOING APPROXIMATELY 45 MPH WHEN CAR LOST POWER. THE ROUTE I TAKE HAS A HIGH VOLUME OF SEMI TRUCK TRAFFIC. AFRAID THAT I WOULD BE REAR ENDED I COASTED TO THE SIDE OF THE ROAD. TURNED THE CAR OFF AND RESTARTED IT AND WAS ABLE TO PROCEED. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF THE NEXT MONTH UNTIL I COULD NOT GET IT TO MOVE HAD IT TOWED THEY REPLACED THE THROTTLE BODY IN DEC. OF 2012. IT IS NOW DEC. OF 2013 AND THE THROTTLE BODY NEEDS TO BE REPLACED AGAIN AT 48000 MILES. THIS IS NOT ONLY DANGEROUS BUT COSTLY. *TR
Steering, Dec 27, 2013
WHILE DRIVING MY CAR 45 MPH, I GOT AN ERROR ON THE DASHBOARD SAYING, "SERVICE POWER STEERING NOW" AND "ADVANCE TRACK SYSTEM MALFUNCTION". AT THAT MOMENT, MY POWER STEERING WENT OUT AND I COULD HARDLY STEER THE CAR TO THE SIDE OF THE ROAD. I COULD NOT DRIVE THE VEHICLE BECAUSE IT WAS IMPOSSIBLE TO STEER. THIS IS A SAFETY HAZARD AND AS OF THIS DATE, THERE IS NO RECALL OR "BULLETIN" ON FILE AT THE DEALERSHIP. THIS COULD CAUSE A SERIOUS ACCIDENT IF SOMEONE IS NOT STRONG ENOUGH TO HANDLE THE CAR IF THIS HAPPENS. I'VE READ MANY POSTS ABOUT THIS PROBLEM ONLINE AND A FEW HAVE CAUSED ACCIDENTS. I FOUND A MECHANIC TO RESET THE POWER STEERING, BUT HE COULDN'T FIX THE PROBLEM BECAUSE THE COMPUTER NEEDS TO BE REPROGRAMMED AND ONLY A DEALER CAN DO THIS BECAUSE THE CODES NEEDED ARE PROPRIETARY AND FORD WON'T GIVE THEM OUT. I'M ALSO FILING A COMPLAINT WITH FORD ON THIS ISSUE, BUT DON'T EXPECT TO HEAR BACK FROM THEM. *TR
Steering, Dec 26, 2013
ON MONDAY 12/23/13 THE FUSION SHOWED A LOW TIRE PRESSURE MESSAGE AND THE STEERING WHEEL STARTED TO SHAKE SLIGHTLY WHEN I WAS DRIVING IN THE LOWER SPEEDS. WHEN WE STARTED THE CAR UP ON 12/26/13 AND PROCEEDED TO TAKE IT OUT OF THE GARAGE, THE POWER STEERING WAS NO LONGER WORKING. I'VE READ THAT THERE HAVE BEEN MANY OTHER FORD FUSION OWNERS THAT ARE EXPERIENCING THE SAME OR SIMILAR ISSUES WITH THE FORD FUSION OVER THE PAST FEW MONTHS. *TR
Steering, Electronic stability control (ESC), Dec 25, 2013
WHILE DRIVING ON A FREEWAY AT 65 MILES MY RIGHT FRONT TIRE WENT FLAT AND I LOST ALL POWER STEERING FUNCTION. THE "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" WARNINGS APPEARED. I IMMEDIATELY PULLED OVER AND INSTALLED THE SPARE. UPON RESTARTING THE CAR THE WARNINGS REMAINED AND I HAD NO POWER STEERING ASSIST AT ALL. IT IS ALMOST IMPOSSIBLE TO TURN A CORNER OR PULL INTO A PARKING SPACE. THE FORCE NEEDED TO TURN THE STEERING WHEEL IS UNBELIEVABLE. JUDGING BY THE COMPLAINTS FILED, AND THE VOLUME OF POSTS ON THE INTERNET, DATING BACK TO 2006, I FIND IT HARD TO BELIEVE THAT THIS ISSUE HAS NEVER BEEN ADDRESSED. THIS IS A VERY SERIOUS SAFETY ISSUE WHICH COULD MOST CERTAINLY RESULT IN ACCIDENTS AND POTENTIAL FATALITIES. *TR
Power train, Dec 23, 2013
MERGED ON THE HIGHWAY HEADING TO WORK. AT APPROX 60 MPH, OR HIGHWAY SPEED THE CAR DECELERATED QUICKLY AND RPMS DROPPED BELOW 1,000. AFTER A MORE PRESSURE WAS APPLIED TO THE ACCELERATOR, THE CAR JERKED THEN ACCELERATED BACK TO NORMAL SPEED. ONCE PRESSURE WAS RELEASED THE CAR'S RPM DROPPED BELOW 1,000 AND STARTED TO DECELERATE QUICKLY. ALL OF THIS OCCURRED DURING RUSH HOUR TRAFFIC. A FRIEND OF MINE HAD THE SAME ISSUE AND THE FORD DEALERSHIP SAID THE THROTTLE BODY HAD TO BE REPLACED. THERE ARE MANY ONLINE FORMS THAT EXPLAIN THE SAME SCENARIO I EXPERIENCED WITH THE SAME PART MALFUNCTION. *TR
Service brakes, Dec 23, 2013
NOTICED A NOISE IN THE REAR END OF OUR CAR IN DECEMBER. MADE APPOINTMENT ASAP WITH DEALERSHIP WE PURCHASED CAR AT. NOISE WAS WORSE ON DRIVE TO DEALERSHIP. INFORMED REAR BRAKES WERE METAL ON METAL. HAD BRAKE PADS AND REAR ROTORS REPLACED AND THEY GROUND DOWN AND FIXED REAR SLIDES. ON 03/18/2013 BRAKES WERE GOOD WITH 22,454 MILES. LUG NUTS WERE REPLACED ON 02/28/2012 BECAUSE OF 11S23 RECALL. FEEL BECAUSE CAR WAS BUILT IN MEXICO THERE WAS A DEFECT IN THE REAR BRAKE DISC AND THEY WERE INCORRECTLY BUILT. WE APPROACHED THE FORD DEALERSHIP AND REGIONAL CUSTOMER SERVICE AND THEY TOLD IT WAS NORMAL WEAR AND TEAR. NOT ACCEPTABLE. I TOLD THEM I WOULD COMPLAIN TO YOUR AGENCY. BRAKES SHOULD LAST MUCH LONGER-VERY PREMATURE WEARING. *TR
Power train, Dec 23, 2013
BACKED OUT OF A PARKING SPOT AND PROCEEDED FORWARD. SUDDENLY THE CAR BEGAN TO SPUTTER AND IDLE REALLY BADLY. THE WRENCH LIGHT CAME ON AND SO DID THE CHECK ENGINE LIGHT. TURNED OFF THE CAR AND WAITED A FEW MOMENT. AFTER A MINUTE OR TWO, I TURNED THE CAR BACK ON AND IT WAS WORKING FINE FOR ABOUT 2 MILES. THEN STARTED TO SPUTTER AGAIN. WASH, RINSE, REPEAT THE SAME ABOVE UNTIL I GOT HOME. AFTER RESEARCHING, FOUND THAT THE THROTTLE BODY ON THESE VEHICLES IS A COMMON MALFUNCTIONING PART. *TR
Steering, Electronic stability control (ESC), Dec 23, 2013
UPON DRIVING DOWN A BUSY ROAD, OUT OF NO WHERE I LOST MY POWER STEERING, ALMOST COLLIDING INTO A POST, AND GOT A NOTIFICATION THAT MY ESC FAILED RIGHT AFTERWARDS. THE STEERING IS NOW REALLY STIFF AND REQUIRES A LOT OF FORCE TO TURN. I TRIED SEARCHING THE REASON WHY THIS HAPPENS ONLINE AND FOUND A TON OF SIMILAR IF NOT THE EXACT SAME SITUATION AS MINE. THIS IS UNSAFE!! *TR
Power train, Dec 21, 2013
DRIVING ALONG THE INTERSTATE IN MY 2010 FORD FUSION SE, IT SUDDENLY LOST POWER WITH NO ACCELERATION, LEAVING MY WIFE AND I IN A HORRIBLE POSITION AS WE TRIED DESPERATELY TO GET TO THE SIDE OF THE ROAD WITHOUT CAUSING AN INCIDENT. THE ISSUE WAS A FAULTY THROTTLE BODY. IN READING ONLINE, I SEE THIS IS A VERY COMMON ISSUE WITH THIS VEHICLE. FORD REALLY NEEDS TO ISSUE A RECALL IN THE VEHICLE. SOMEONE WILL GET INJURED OR KILLED BECAUSE OF THIS PROBLEM. *TR
Electrical system, Vehicle speed control, Engine, Dec 19, 2013
YESTERDAY, 12-18-13 WHILE DRIVING AT APPROX. 65 MPH ON HIGHWAY CAR THROTTLE STOPPED RESPONDING AND WENT INTO ROUGH IDLE. DID SAME THING 4 TIMES AND I NARROWLY ESCAPED BEING REAR ENDED. HAD TO GET TO SIDE OF ROAD AND TURN OFF ENGINE. AFTER LETTING CAR SET FOR APPROXIMATELY 2 MINUTES CAR RESTARTED AND SEEMED TO RUN FINE UNTIL THE NEXT UNPREDICTABLE INCIDENT. TODAY 12-19-13 ON WAY TO DEALERSHIP PULLED INTO TRAFFIC AND WAS ALMOST BROADSIDED. ALMOST BEING KILLED 4 TIMES IN 24 HRS. SUGGESTS A MAJOR SAFETY ISSUE. DEALERSHIP WAS AWARE OF PROBLEM AS SOON AS I MENTIONED IT INDICATING THIS WAS NOT FIRST TIME. DEALERSHIP FIXED ISSUE EVEN BEFORE DISCUSSING PRICE AS THEY SAID I COULD NOT DRIVE CAR IF THIS PART WAS NOT REPLACED (AGAIN INDICATING A MAJOR SAFETY ISSUE THAT THEY WERE ALREADY AWARE OF). ACCORDING TO NHTSA ACTION # PE13003 THIS COMPLAINT HAS BEEN UNDER INVESTIGATION SINCE FEB. 21, 2013. I FEEL THIS ISSUE NEEDS TO BE ADDRESSED BEFORE IT LEADS TO FATALITIES. CALLED FORD CUSTOMER SERVICE ON THIS DATE AND WAS GIVEN VERY LITTLE ASSISTANCE ON THE ISSUE OTHER THAN THEY WOULD REPORT IT FOR INTERNAL INVESTIGATION. FEEL THAT AN IMMEDIATE RECALL SHOULD BE ISSUED. *TR
Fuel system, Gasoline, Power train, Dec 18, 2013
TRAVELING AT SPEED IN HEAVY TRAFFIC, THE CAR SHOOK AND I LOST ALL POWER. I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD ALTHOUGH SEVERAL PEOPLE HAD TO SWERVE AROUND ME AS I WAS GOING UPHILL AND LOST SPEED QUICKLY. THE "WRENCH" WARNING LIGHT WAS ON. WHILE THE CAR WOULD IDLE, NOTHING WOULD HAPPEN WHEN I PRESSED THE ACCELERATOR. I SHUT OFF THE CAR AND WAS ABLE TO RESTART IT. EVERYTHING SEEMED FINE AND NO WARNING LIGHT. I MADE IT HOME SAFELY WITH NO MORE INCIDENTS AND DISCOVERED MANY OTHER PEOPLE HAVE EXPERIENCED THE SAME ISSUE. I WILL BE CALLING THE DEALER TOMORROW TO DETERMINE OPTIONS FOR PART REPLACEMENT. I AM VERY LUCKY THAT I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD AND NOT CAUSE AN ACCIDENT CONSIDERING THE TRAFFIC SITUATION. THIS SHOULD BE A RECALL ITEM! *TR
Vehicle speed control, Dec 18, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE EXHIBITED A CONSISTENT AND VIOLENT VIBRATION. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO STATED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 28,520.
Fuel/propulsion system, Dec 18, 2013
THE VEHICLES ENGINE ACTS AS IF IT WERE GOING TO SHUT DOWN OR STALL, AND GOES INTO "LIMP MODE." THIS HAS HAPPENED SEVERAL TIMES. THIS HAS HAPPENED SEVERAL TIMES INTERMITTENTLY WITHOUT WARNING. ONCE ON A 2 LANE HIGHWAY WHERE WE WERE NEARLY STRUCK FROM BEHIND! *TR
Vehicle speed control, Dec 18, 2013
I'VE ONLY HAD THIS CAR (FORD FUSION 2010) FOR 7 MONTHS SINCE THEN I'VE ONLY HAD PROBLEMS AFTER PROBLEMS. THE DEALER WARRANTY WAS ONLY GOOD FOR 2 MONTHS AND WITHIN THE TWO MONTHS I'VE TAKEN IT BACK TO THE THAT SOLD ME THIS CAR AT LEAST 3 TIMES FOR DIFFERENT REASONS. AS OF TODAY I HAD TO TAKE THE CAR TO FORD DEALERSHIP TO HAVE SERVICE DONE WHICH COST ME $543.69. THE THROTTLE BODY AND MOTOR ASY NEEDED TO BE REPLACE. SO NOT HAPPY WITH THIS CAR AT ALL.. *TR
Fuel system, Gasoline, Vehicle speed control, Dec 18, 2013
I WAS DRIVING NORTHBOUND ON INTERSTATE 5 IN SEATTLE WHEN I SUDDENLY FELT A "TUG" AND LOST ALL POWER TO THE ENGINE AND THE "WRENCH" LIGHT CAME ON. I WAS ABLE TO MANEUVER TO THE RIGHT-HAND LANE WHERE THE CAR LOST ALL POWER TO THE ENGINE AND DIED IN THE MIDDLE OF THE HIGH BRIDGE. THE ELECTRICAL REMAINED ON. A STATE TROOPER PUSHED US OFF THE HIGHWAY AND I HAD THE CAR TOWARD TOWED. MY MECHANIC REPLACED THE BATTERY BUT A MONTH LATER (DEC. 15) THE SAME THING HAPPENED AGAIN IN NEARLY THE SAME LOCATION (MONTLAKE EXIT OF I-5 NORTHBOUND). THIS TIME I WAS ABLE TO START IT BACK UP AND DRIVE IT HOME. THE DEALER (AUTONATION IN BELLEVUE) DIAGNOSED A FAULTY THROTTLE BODY. THIS IS VERY SIMILAR TO INCIDENTS BEING INVESTIGATED BY NHTSA PER A REPORT IN USA TODAY: HTTP://WWW.USATODAY.COM/STORY/MONEY/CARS/2013/02/25/PROBE-FORD-CARS-SUVS-STALLING/1945799/. *TR
Steering, Dec 17, 2013
I JUST PURCHASED MY 2010 FORD FUSION ON AUGUST 1, 2013. I BELIEVED THAT I WAS PURCHASING A GREAT CAR, HOWEVER, SLOWLY BUT SURELY I AM LEARNING THAT MY 2010 FORD FUSION HAS ISSUES ALONG WITH A NUMBER OF OTHER FORD FUSIONS SOLD IN THE STATES. ON SUNDAY, DECEMBER 15, 2013, I EXPERIENCED A FLAT TIRE. LUCKILY, A GAS STATION WAS LITERALLY ON THE CORNER, I PULLED INTO THE STATION AND FILLED THE FLAT TIRE WITH THE APPROPRIATE AMOUNT OF AIR. I GOT BACK IN MY CAR, STARTED IT AND PROCEEDED TO BACK OUT, MY MULTI-FUNCTION DISPLAY BEGIN TO FLASH "SERVICE POWER STEERING NOW", "ADVANCE TRAC", I HAD NO IDEA WHAT THIS MEANT UNTIL I BEGAN TO TURN THE STEERING WHEEL.... IT WAS EXTREMELY DIFFICULT TO DO SO. HOWEVER, I HAD NO CHOICE BUT TO TRY AND STEER IT. I MADE IT BACK HOME SAFELY AND ACCIDENT FREE RUNNING TO THE COMPUTER TO RESEARCH THIS SINCE THE FORD DEALERSHIP WAS CLOSED. I "GOOGLED" POWER STEERING FAILURE ON 2010 FORD FUSION AND THERE APPEARED A NUMBER OF COMPLAINTS FROM FUSION OWNERS. I THOUGHT THAT MAYBE THIS WAS A GOOD THING... PERHAPS THERE WAS A RECALL ON MY VEHICLE AND THIS WOULD BE A QUICK FIX OR REPAIR BY A FORD SERVICE DEPARTMENT. I CONTACTED THE FORD SERVICE DEPARTMENT TO INQUIRE ABOUT THIS ISSUE AND TO SEE IF THERE'S A RECALL AND A REPRESENTATIVE CONFIRMED THAT THERE IS ABSOLUTELY NO RECALL ON MY VEHICLE. I GREW INCREASINGLY FRUSTRATED BECAUSE AFTER READING ALL THE COMPLAINTS I COULDN'T FATHOM HOW NO ONE HAD RESEARCHED THIS ISSUE AND DEEMED IT A REPAIR/RECALL THAT FORD SHOULD TAKE CARE OF. I AM NOW SUBJECT TO A $116.00 DIAGNOSTIC CHARGE BY THE FORD SERVICE DEPARTMENT ALTHOUGH THE CAR IS ALREADY STATING WHAT THE ISSUE IS, AND I WILL STILL HAVE TO COME OUT OF POCKET FOR THE REPAIR, GOD ONLY KNOWS HOW MUCH THAT'LL BE. I SURELY HOPE THAT SOMEONE CAN ADD SOME INSIGHT TO THIS ISSUE AND HAZARD. *TR
Service brakes, Dec 17, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES FAILED TO RESPOND. THE CONTACT STATED THAT THE BRAKE AND TRACTION CONTROL WARNING LIGHTS WERE BOTH ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE TECHNICIAN ADVISED THE CONTACT THAT HE WAS UNABLE TO CONFIRM THAT THE REPAIR WOULD RECTIFY THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 65,000.
Power train, Engine, Dec 17, 2013
MY CAR, 2010 FORD FUSION SE, HAS NOW STALLED ON ME THREE TIMES WITH IN THE MATTER OF 3 MONTHS. THE FIRST TIME IT STALLED I WAS PULLING ONTO A MAIN ROAD AND TAKING A LEFT, HAVING TO CROSS BOTH LANES AND IT STALLED AS SOON AS I TRIED TO ACCELERATE ACROSS BOTH LANES, I BARELY MADE IT ACROSS BOTH LANES TO PULL OVER AND GET OUT OF THE WAY. THE SECOND TIME WAS SIMILAR EXCEPT I WAS TAKING A RIGHT ONTO A STREET AND COULD PULL RIGHT OVER. THE THIRD TIME IT STALLED ON ME I WAS DRIVING APPROX.. 50MPH OVER A BRIDGE AND HAD TO PULL OVER WHERE THE TRAFFIC WAS COMING ONTO AND OFF OF THE HIGHWAY AND THOUGHT I WAS GOING TO GET HIT. MY CAR IS NOT PAID FOR AND NOW I NEED TO SPEND ALMOST $400.00 RIGHT BEFORE CHRISTMAS... I CAN NOT BELIEVE THIS ISN'T A RECALL AFTER READING OVER 600 SIMILAR SITUATIONS... IF THIS WERE TO RESULT IN AN INJURY OR FATALITY WOULD THAT MAKE IT A RECALL?? *TR
Power train, Dec 16, 2013
LOST POWER IN THE CENTER LANE OF I-75, ALMOST CAUSED A LARGE ACCIDENT. CAR WAS ROUGH IDLING IN MEDIAN. TOOK IT TO A FORD DEALERSHIP,REPLACED THE THROTTLE BODY. FIXED THE PROBLEM. NOW I SEE THERE ARE MANY OTHERS THAT HAVE HAD THE SAME PROBLEM. NEEDS TO BE A RECALL. THIS IS VERY DANGEROUS, I COULD HAVE KILLED SOMEONE! *TR
Steering, Dec 14, 2013
THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING LIGHTS APPEARED AND SUDDENLY THE POWER STEERING WAS LOST . MY DAUGHTER WAS DRIVING THE VEHICLE AT THE TIME AND COULD NOT CONTROL THE STEERING. THIS CREATED A SUDDEN EMERGENCY AND DANGEROUS SITUATION. I'VE NOTED SEVERAL COMPLAINTS ABOUT THIS IN RESEARCHING SOLUTION TO PROBLEM, MOST SUGGEST SEVERAL THOUSAND $$ FOR REPAIRS. *TR