2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Fuel system, Other, Jul 13, 2011
1. ENGINE CHECK LIGHT AND TELLTALE "WRENCH" LIGHT ILLUMINATE. WHILE DRIVING IN HOT WHETHER THE ABOVE OCCURRED 5 TIMES IN A 54 MILE TRIP. ONCE ILLUMINATED, THE CAR HAS NO THROTTLE RESPONSE AND IDLES AT 1000 RPM (LIMP MODE AS DESCRIBED BY FORD). THE 'LIMP MODE' DOES NOT PROVIDE ENOUGH POWER TO PULL OVER AND STOP SAFELY OUT OF TRAFFIC. IN ODOR TO HAVE THE EPROM RESET, THE OPERATOR MUST PLACE THE CAR IN PARK; TURN OFF THE ENGINE FOR APPROX. 2 MINUTES. I FOUND THAT TURNING OFF THE AC, THEREBY REDUCING THE AMBIENT TEMPERATURE IN THE ENGINE COMPARTMENT, THAT THE CONDITION RESOLVED ITSELF LONG ENOUGH TO DELIVER THE CAR TO THE DEALERSHIP FOR DIAGNOSTICS. DEALERSHIP FOUND THAT THE 'THROTTLE BODY" UNIT WAS FAULTY. INITIALLY, I WAS INFORMED THAT THIS WOULD BE COVERED BY WARRANTY. NOW FORD HAS CHANGED THE STATED 'COVERED UNDER WARRANTY" STATEMENT. SUBSEQUENTLY, THE 'THROTTLE BODY' UNITS ARE ON BACK ORDER FOR 10-12 DAYS. SOUNDS LIKE THIS OCCURRING FREQUENTLY TO "THROTTLE BODIES" WITH NO STOCK AND BACK ORDERED. BOTTOM LINE FORD MAY NEED TO INVESTIGATE AND PREPARE FOR A RECALL. *TR
Power train, Jul 13, 2011
I HAVE HAD SEVERAL ISSUES WITH MY 2010 FORD FUSION TRANSMISSION SEL V6. I'VE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES. THEY FINALLY DID A REPROGRAM DEC 09, 2010 WITH 8K MILES. THEN COMPLETE TRANSMISSION REBUILD 2/15/11 WITH 11K MILES ON IT. NOW I'M EXPERIENCING THE SAME PROBLEMS YET AGAIN AT 16K. I HAVE TO TAKE IT RIGHT BACK TO THE DEALERSHIP. THEY ALWAYS TELL ME NOTHING IS WRONG. THE TRANS HAS TO ADAPT TO MY DRIVING AGAIN. WHY IS THE CAR SHUTTING OFF? TRANSMISSION SURGING GEARS, NOT PICKING UP, CAR BUCKING IN THE MORNING WHEN GOING FROM PARK TO DRIVE. IT'S BEEN TERRIBLE. I HATE DRIVING IN RUSH HOUR BECAUSE I NEVER KNOW WHAT MY CAR IS GOING TO DO. EVERY TIME I TAKE IT TO THE DEALERSHIP THEY SAY NOTHING IS WRONG. I'M SICK OF PAYING $30 A DAY FOR REPEATED TRANSMISSION ISSUES. IT'S OUT OF HAND AND UNSAFE. I HAVE A TODDLER IN MY CAR. THIS IS THE WHOLE REASON I BUY NEW CARS...SO THAT I NEVER WORRY ABOUT BEING STRANDED AND I FEEL SAFE WITH MY BABY IN THE CAR. THIS IS THE WORST CAR I'VE EVER OWNED. *TR
Power train, Jul 12, 2011
TRANSMISSION IS ACTING VERY ERRATIC. THE TRANSMISSION "FLARES" CAUSING RPMS TO GO UP QUICKLY REGARDLESS OF THROTTLE POSITION. IT ALSO SHUDDERS WHILE DRIVING HIGHWAY SPEEDS, ALMOST AS IF SEARCHING BETWEEN GEARS WHILE MAINTAINING A STEADY SPEED. ALSO, IT SHIFTS VERY ROUGHLY, COMPARABLE TO AN INEXPERIENCED DRIVER OPERATING A MANUAL TRANSMISSION, AND THESE ABRUPT SHIFTS CAUSE THE CAR TO WANT TO ACCELERATE. I HAVE HEARD REPORTS OF PEOPLE HAVING THE TRANSMISSION COMPLETELY FAIL WHILE CRUISING AT HIGHWAY SPEEDS, AND BEING A FATHER OF TWO LITTLE ONES, WANT TO SEE TO IT THIS PROBLEM GETS FIXED. FORD DENIES THERE ARE ANY PROBLEMS, YET A BIT OF RESEARCH SHOWS THERE ARE MULTIPLE LEMON LAW SUITS AGAINST THE 2010 FORD FUSION. I HAVE NOT YET TAKEN IT TO A DEALERSHIP AS I HAVE HEARD THERE REALLY IS NO SOLUTION TO THE PROBLEMS, AND THOSE WHO HAVE HAVE NOT SEEN ANY IMPROVEMENT. IN FACT, MANY HAVE REPORTED COMPLETE TRANSMISSION FAILURE FROM THE SO-CALLED "FIXES". *TT
Power train, Jul 12, 2011
2010 FORD FUSION TRANSMISSION SLIP. HAD SOFTWARE UP DATE DONE DIDEN'T FIX IT. HAD VALVABODY REPLACED DIDEN'T FIX IT AFTER THE THIRD ATTEMPT AT A REPAIR I WANTED FORD TO REPLACE THE COMPLETE TRANSMISSION THEY WOULD NOT. THEY REBUILT IT, IT WAS BETTER BUT NOT LIKE I THOUGHT IT SHOULD BE. NOW IT IS MAKING A NOISE AGAIN AND THE FORD TECH CAN'T HEAR IT. FORD NEEDS TO MAKE GOOD ON THEIR PRODUCT MY FUSION IS ABOUT TO BE OUT OF WARRANTEE THEN WHAT WILL I DO I DON'T HAVE MONEY FOR A NEW TRANSMISSION EVERY 6MO. *TT
Power train, Other or unspecified, Jul 8, 2011
ENGINE HESITATES FROM A STOP AND BUCKS AND JERKS WHILE DRIVING. HARD PICK-UP. RPM'S UP TO MAX WITHOUT VEHICLE ACCELERATION. FEELS LIKE TRANSMISSION SLIPS INTO NEUTRAL. FIRST VISIT, 5/18/2010 (8767 MILES-BOUGHT NEW AT 15 MILES-10/10)/ PRESENTLY, JULY, 2011, CAR WITH 22,000 IS IN FOR 4TH RETURN TO DEALER: 10/2010 CAR 1 YEAR OLD, 14,000 MILES, LOCAL OIL REPAIR SHOP NOTICES BOTH LOWER BALL JOINTS BOOTS SPLIT, RETURNED TO DEALER TO RESOLVE. STILL HESITATING AND JERKING AND BUCKING, PARTICULARLY DURING GEAR SHIFTS. SECOND VISIT, 11/2010 RETURNED FOR SAME DRIVING PROBLEMS. THIRD VISIT 6/30/11 SERVICE SHOP NOTICES LEAK UNDER CARRIAGE, RETURNED TO DEALER. SERVICE MANAGER AND I CHECK UNDER CARRIAGE, STILL OBVIOUS LEAK, HE TOLD ME IT WASN'T A LEAK, WE BOTH HAD GREASE/OIL/SOMETHING ON OUR HANDS. REFUSED TO EXTEND RENTAL CAR COVERAGE AS CAR IS "COMPLETELY FIXED", LEFT WITH CAR, WROTE ON TICKET, "LEAK STILL UNRESOLVED". RETURNED FOR FORTH VISIT 7/8/2011 ADMITS LEAK "SOMEWHERE". ALSO, SEALANT AROUND WINDSHIELD MELTS AND BECOMES TACKY IN HOT WEATHER (TEXAS). HAD DEALER RESEAL LAST SUMMER. NOW, AREA IS GETTING TACKY AGAIN. WILL THIS OCCUR EACH SUMMER AND WILL SEAL HOLD DURING HARD RAIN?
Visibility, Jul 7, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THE WINDSHIELD CRACKED FOURTEEN INCHES FROM THE PASSENGER SIDE. THE WINDSHIELD WAS INSTALLED AND REPAIRED BY A GLASS COMPANY. THE CONTACT WAS RESPONSIBLE FOR PAYING $800 TO REPAIR THE VEHICLE. A YEAR LATER, THE WINDSHIELD CRACKED AGAIN IN THE SAME PLACE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WERE NO RECALLS AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,500.
Wheels, Jun 30, 2011
MULTIPLE FRACTURES OF WHEEL STUDS ON 2010 FORD FUSION, CREATING VERY DANGEROUS SITUATION. ONE FAILURE WAS FOUR STUDS AT ONCE, LEAVING ONLY ONE STUD AVAILABLE TO PREVENT COMPLETE FAILURE AND LOSS OF CONTROL. *TR
Tires, Jun 27, 2011
I PURCHASED A NEW 2010 FORD FUSION AND HAVE BEEN HAVING ISSUES WITH ONE TIRE LOSING AIR FOR SEVERAL MONTHS NOW BUT THEY HAD BEEN UNABLE TO FIND THE LEAK UNTIL RECENTLY. FINALLY AFTER GOING TO TWO TIRE CENTERS ON FRIDAY THEY WERE ABLE TO FIND THAT, AS I UNDERSTAND IT, THERE IS A DEFECT IN THE TIRE/RIM THAT CAUSED AN INDENT IN THE TIRE AT THE INNER BEAD THAT CAUSED A SLOW SEEPING LEAK. I HAVE A STATEMENT FROM THE OWNER OF THAT TIRE CENTER THAT IN NO WAY WOULD A SEAL BE A PERMANENT FIX. I THEN HAD TO TAKE IT INTO THE FORD SERVICE CENTER WERE IT WAS CONFIRMED THAT THE BEADS WERE NOT SEALING TO THE ACTUAL RIM. A BEAD SEAL WAS DONE ON ALL FOUR TIRES BUT NEITHER THE TIRE OR THE RIM WAS REPLACED. I REQUESTED A NEW TIRE BUT WAS TOLD THAT THIS WAS WHAT WAS BEING DONE FOR THIS PROBLEM AND TO COME BACK IF THE PROBLEM CONTINUES. I HAVE READ OTHER COMPLAINTS ABOUT THIS PROBLEM AND STATEMENTS THAT OTHERS HAVE EVEN EXPERIENCED BLOW-OUTS AT VERY LOW MILEAGE. I HAVE A 16 YEAR OLD DAUGHTER WITH A LEARNER'S PERMIT AND AM VERY CONCERNED ABOUT HER DRIVING THIS VEHICLE. SHE NEEDS DRIVING HOURS ON THE HIGHWAY BUT THIS IS GOING TO BE VERY DIFFICULT TO DO SINCE I AM WORRIED ABOUT THERE BEING A PROBLEM WITH MY TIRES. THIS IS A VEHICLE THAT WE HAD PLANNED ON POSSIBLY PASSING DOWN TO HER, BUT IF THERE IS NOT A RECALL ON THIS BEFORE THEN, WE MAY HAVE TO PURCHASE NEW TIRES AND RIMS JUST TO FEEL COMFORTABLE DOING SO. I DON'T THINK THAT WE SHOULD HAVE TO PAY TO REPLACE FOUR TIRES AND RIMS AFTER PURCHASING A BRAND NEW VEHICLE, AT JUST APPROXIMATELY 12,000 MILES. *TR
Tires, Jun 20, 2011
TL*THE CONTACT OWNS A 2010 FORD FUSION WITH MICHELIN ENERGY SAVER TIRES P225/ 50 R17. THE CONTACT STATED WHILE TRAVELING 60 MPH THE REAR DRIVERS SIDE TIRE BLEW OUT. THE CONTACT REPLACED THE TIRE WITH SPARE TIRE AND WAS ABLE TO DRIVE TO HOME. THE FAILURE WAS NOT DIAGNOSED BY A DEALER. THE CONTACT WAS CONCERNED, SINCE THERE WAS NOT A LOT OF MILEAGE ON THE VEHICLE. THE FAILURE AND CURRENT TIRE MILEAGE WAS 15,500.
Power train, Vehicle speed control, Jun 15, 2011
TRAVELING AT HIGH SPEED WITH CRUISE CONTROL ON. APPLIED BRAKE TO SLOW DOWN FOR TRAFFIC, VEHICLE CONTINUED TO SLOW AND WOULD NOT RESPOND WHEN I APPLIED THE ACCELERATOR. I HAD TO PUT THE TRANSMISSION IN NEUTRAL AND HAD TO PUSH GAS PEDAL SEVERAL TIMES HARD BEFORE ENGINE WOULD RESPOND. THIS HAPPENED TWICE WHILE TRAVELING FROM FLORIDA TO CANADA. I HAD THE FORD DEALERSHIP IN WETASKIWIN, ALBERTA, CANADA CHECK THE VEHICLE, THEY COULD FIND NOTHING WRONG. I CONTINUE TO DRIVE THE CAR, BUT I AM FEARFUL THAT, IF IT HAPPENS AGAIN, I COULD BE REAR-ENDED. *TR
Air bags, Jun 9, 2011, crash
TL*THE CONTACT OWNS A 2010 FORD FUSION HYBRID. A VEHICLE CRASHED INTO THE DRIVERS SIDE OF THE CONTACTS VEHICLE AND THE AIR BAG DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE CONTACTED AND STATED THAT SINCE HIS INSURANCE WAS INVESTIGATING THE SITUATION, THEY COULD NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS TOWED TO A HOLDING STATION AND WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 37,000.
Power train, Jun 8, 2011
2010 FORD FUSION. CONSUMER STATES ISSUES WITH FORD'S G SPEED AUTO TRANS FOUND IN FUSION 2010 MODEL *TGW THE CONSUMER STATED THE TRANSMISSION POPPED OUT OF GEAR ON FOUR OCCASIONS WHILE DRIVING ON THE FREEWAY. THERE WAS ALSO A BEARING NOISE COMING FROM THE VEHICLE AND A THROTTLE HESITATION WHICH THE DEALER COULDN'T IDENTIFY. *JB
Vehicle speed control, Jun 8, 2011, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE ATTEMPTING TO PARK TRAVELING 2 MPH, THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING, CAUSING HER TO CRASH INTO A CONCRETE BARRIER. SHE WAS ABLE TO APPLY PRESSURE TO THE BRAKES AND SHIFT INTO PARK TO BRING THE VEHICLE TO A STOP. THE DEALER OR MANUFACTURER HAD NOT BEEN NOTIFIED NOR WAS THE VEHICLE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 12,815. A POLICE REPORT WAS NOT FILED.
Fuel system, Gasoline, Jun 6, 2011
MY 2010 FUSION HAS EXPERIENCED MULTIPLE ISSUES WITH THE CHECK ENGINE LIGHT. IT IS ALWAYS THE SAME PCM CODE OF P0456 WHICH DEALS WITH EVAPORATIVE EMISSIONS SYSTEM. THE SERVICING DEALER DOES NOT KNOW WHERE THE PROBLEM IS NOR HOW TO FIX IT- EVEN AFTER CALLING TECH SUPPORT AND HAVING A FIELD SERVICE ENGINEER ASSIGNED. WHILE THE LIGHT IS ON, MAKING LEFT HAND TURNS IS DOWNRIGHT FRIGHTFUL AS THE ENGINE LOSES POWER AND THE CAR FEELS AS IF IT DOES NOT WANT TO GO. ONE WOULD THINK THAT AFTER FIVE REPAIR ATTEMPTS IN 14 MONTHS THE ISSUE WOULD BE CORRECTED. THIS LAST TIME IT TOOK LESS THAN THREE DAYS AND 122 MILES FOR THE ISSUE TO REAPPEAR. THERE IS A TSB FOR THE ISSUE BUT APPARENTLY THAT DID NOT FIX MY VEHICLE. *TR
Electrical system, Other or unspecified, Jun 5, 2011
AS I WAS PASSING ANOTHER VEHICLE, THE VEHICLE LOST POWER AND A WARNING LIGHT ILLUMINATED TELLING ME TO PULL OVER IMMEDIATELY. LUCKILY I WAS ABLE TO MAKE IT TO THE SIDE OF THE HIGHWAY. THE CODES PULLED WERE P0010, P0201, P0202, P0203, P0204. THE DEALER CHECKED THE ELECTRICAL CONNECTIONS AND REASSEMBLED. THE ISSUE HAPPENED AGAIN ON 5/30/11 AS I WAS DRIVING ON THE HIGHWAY. THE SAME CODES AS THE FIRST INCIDENT WAS FOUND WITH AN ADDITIONAL CODE OF P1A03. AGAIN THE DEALER CHECKED THE ELECTRICAL CONNECTIONS AND REASSEMBLED. I FEEL THIS IS A SAFETY ISSUE BECAUSE WHEN YOU ARE DRIVING ALONG ON THE HIGHWAY THE CARS AROUND YOU DO NOT EXPECT YOU TO DRAMATICALLY SLOW DOWN. IF YOU MANAGE TO SAFELY MAKE IT TO THE SIDE OF THE ROAD WITHOUT BEING IN AN ACCIDENT OR CAUSING AN ACCIDENT YOU STILL FACE ANOTHER SAFETY ISSUE BEING STUCK ON THE SIDE OF THE ROAD WITH TRAFFIC GOING BY AT 65 MPH.
Power train, May 31, 2011
I HAVE A 2010 FORD FUSION THAT I BOUGHT IN JUNE 2009. SINCE DAY ONE I HAVE HAD TRANSMISSION PROBLEM. TRANSMISSION WOULD SLIP GOING TO SECOND TO THIRD . UPON HARD ACCELERATION LIKE MERGING ONTO A HIGHWAY THE TRANSMISSION WOULD SLIP AND THE RPMS WOULD GO TO REDLINE. THE CAR WOULD NOT MOVE. THIS WAS A VERY DANGEROUS SITUATION. CAR WAS BROUGHT TO DEALER ON 11/13/2009 AND THE DEALER SAID IT WAS A COMPUTER PROBLEM. THEY REPROGRAMMED IT. ON 2/23/2010 CAR WAS BROUGHT BACK FOR SAME PROBLEMDEALER REPLACED TRANSMISSION. 6/2010 RECEIVED A RECALL NOTICE FROM FORD SAYING THERE WAS A COMPUTER PROBLEM WITH THE TRANSMISSION. REPROGRAMMED AGAIN. WENT BACK TO THE DEALER NUMEROUS TIMES AFTER NEW TRANSMISSION WAS INSTALLED WITH THE SAME PROBLEMS AS MENTIONED BEFORE.ON 5/24/2011 DEALER REBUILT THE NEW TRANSMISSION. ON 5/25/2011 COMPLAINED TO DEALER SAYING I HAVE THE SAME PROBLEM.5/31/2011 CAR IS BACK AT DEALER TRANSMISSION WILL NOT SHIFT. THIS CAR IS EXTREMELY DANGEROUS ESPECIALLY MERGING ONTO THE HIGHWAY. *TR
Equipment, May 24, 2011
MY VEHICLE CAME WITH THE STANDARD CLOTH FLOOR MATS, BUT MY DEALER "THREW IN" THE FACTORY RUBBER ONES FROM ANOTHER FUSION FREE OF CHARGE. I'VE HAD MY VEHICLE A LITTLE OVER A YEAR NOW AND TWICE I HAVE HAD A STICKING ACCELERATOR PEDAL. THE FLOOR MAT CREEPS FORWARD AND WILL SOMETIMES CATCH THE ACCELERATOR PEDAL JUST RIGHT AND KEEP THE PEDAL AT WHATEVER THROTTLE SETTING IT WAS LAST AT. THIS HAS NEVER CAUSED ANY REAL PROBLEMS FOR ME, BUT I FEEL THAT IT IS IMPORTANT THAT FORD MO CO BE MADE AWARE OF THIS AND EITHER ENCOURAGE DEALERS TO NOT EXCHANGE THE FLOOR MATS, OR TO INSTALL SOME SORT OF HOLDING MECHANISM TO KEEP THE RUBBER MATS FROM INTERFERING WITH THE ACCELERATOR PEDAL. *TR
Wheels, May 22, 2011
DURING A LONG TRIP BACK FROM A WEEKEND VACATION I FELT MY FRONT DRIVERS SIDE WHEEL BEGIN TO WOBBLE. WHEN I PULLED OVER TO CHECK IT OUT I NOTICED THAT I ONLY HAD 3 LUGNUTS HOLDING THE WHEEL ON. I ALSO NOTICED A THIRD THAT LOOKED LOOSE. WHEN I GRABBED IT, IT FELL OUT IN MY HAND WITH THE STUD BROKEN OFF IN THE LUGNUT. THE OTHER 2 MISSING LUGNUTS SPOTS ALSO HAD STUDS BROKEN OFF. THE REAR DRIVERS SIDE WHEEL HAD ALSO LOST A LUGNUT AND HAD A BROKEN STUD. *TR
Steering, May 22, 2011
2010 FORD FUSION STEERING PROBLEM - CAR PULLS TO THE LEFT OR SOMETIMES RIGHT. USUALLY WHEN TRAVELING AT LOWER SPEEDS THE STEERING IS TERRIBLE, IT WANTS TO PULL THE WHEEL HARD TO ONE SIDE, ALWAYS HAPPENS ON UNEVEN ROAD SURFACE - SOMETIMES ON EVEN ROADS - EVERY ONE OF MY OTHER CARS DRIVE PERFECT ON THE SAME ROAD. TOOK MY COMPANY CAR TO THE DEALER TO HAVE IT LOOKED AT - THEY REPLACED ALL 4 TIRES AND DID AN ALIGNMENT - CHARGED MY FLEET $1,200 AND IT STILL DOES THE SAME THING. SERVICE MANAGER SAID THAT IT IS A CHARACTERISTIC OF THE CAR AND FORD WILL NOT FIX IT - JUST LIVE WITH IT. PROBLEM IS I AM STUCK WITH IT FOR ANOTHER YEAR AND A HALF... *TR
Power train, May 10, 2011
I BOUGHT MY 2010 FORD FUSION APPROXIMATELY 18 MONTHS AGO, HAVE HAD THE TRANSMISSION BROKEN DOWN, REBUILT REPROGRAMMED AND AM NOW BEING TOLD THEY CAN FIND NOTHING WRONG WITH MY CAR. HOWEVER, SEEING HOW I AM THE ONE WHO HAS NARROWLY ESCAPED SEVERAL HIGHLY DANGEROUS COLLISIONS ON BOTH STREETS AND HIGHWAYS I FIND IT REALLY HARD TO BELIEVE NOTHING IS WRONG WITH MY TRANSMISSION. WHILE DRIVING THE TRANSMISSION WILL GET STUCK WHILE SHIFTING FROM ONE GEAR TO THE NEXT, USUALLY BUT NOT LIMITED TO 2ND, 3RD & 4TH GEAR AND WILL SOMETIME SLIP GEARS WHEN TRANSITIONING FROM REVERSE TO DRIVE. I HAVE TAKEN MY CAR IN FOUR TIMES NOW AND AM CONTINUALLY TOLD THEY CAN FIND NOTHING WRONG WITH THE TRANSMISSION. THESE HIGHLY DANGEROUS TRANSMISSION MISFIRES HAPPEN EVERY DAY I DRIVE MY CAR, NO MATTER THE DRIVING CONDITION. *TR
Power train, May 6, 2011
WHILE TRAVELING AT HIGHWAY SPEED ON A 4-LANE DIVIDED HIGHWAY, A SLOW-MOVING VEHICLE MERGED IN FRONT OF OUR FUSION FORCING A HARD BRAKING EVENT (THERE WAS SOMEBODY COMING UP FROM BEHIND IN THE LEFT LANE, PREVENTING A LANE CHANGE AT THAT INSTANT). THE FUSION WAS SLOWED DOWN TO 50-55 MPH AS THE CAR FROM BEHIND PASSED. THIS ALLOWED A LANE CHANGE TO AVOID HITTING THE CAR THAT PULLED IN FRONT TO BEGIN WITH. HOWEVER, IN ORDER TO KEEP UP WITH THE FLOW OF TRAFFIC, 100% ACCELERATOR PEDAL WAS REQUIRED. AS THE FUSION ACCELERATED UP TO NEAR THE ORIGINAL SPEED, THERE WAS A WHINING SOUND COMING FROM UNDER THE HOOD, THEN A VIOLENT JOLT. THIS JOLT SEVERELY SHOOK THE CAR, CAUSED A SUDDEN DECELERATION AND TO SWERVE ON THE HIGHWAY. LUCKILY, MY WIFE WAS ABLE TO KEEP CONTROL OF THE CAR. THE SEAT BELT GRABBED. HAD MY WIFE NOT BEEN WEARING THE SEAT BELT, SHE IS CONVINCED THAT SHE WOULD HAVE BEEN THROWN INTO THE STEERING WHEEL. THE CAR WAS TAKEN TO A NEARBY FORD DEALERSHIP. NO PROBLEMS WERE FOUND. (HOWEVER, A FAULT CODE SPECIFIC TO HYBRID VEHICLES WAS LOGGED IN THE PCM MEMORY.) THIS APPEARS TO BE A CONTINUATION OF THE TRANSMISSION PROBLEMS THIS CAR HAS BEEN EXPERIENCING SINCE THE DAY AFTER I PURCHASED THE CAR IN AUGUST, 2010 - AND FORD HAS BEEN UNABLE TO CORRECT. THIS VEHICLE HAS BEEN INTO THE FORD DEALER NUMEROUS TIMES FOR TRANSMISSION ISSUES. THE CAR IS NOW AT MY LOCAL DEALERSHIP.
Wheels, May 4, 2011
WHILE PULLING OUT OF THE DRIVEWAY A NEIGHBOR NOTICED A LUG NUT FALL OFF MY VEHICLE. I STOPPED THE CAR IMMEDIATELY AND WE DETERMINED THAT THE CAR WAS MISSING 2 LUG NUTS, ONE FROM EACH FRONT TIRE. WE WENT TO MAKE SURE THE REMAINING LUG NUTS WERE SECURELY ATTACHED AND WHEN APPLYING A SLIGHT AMOUNT OF PRESSURE TO ANOTHER LUG NUT IT SNAPPED OFF. THIS HAPPENED WITH TWO NUTS. THE INSIDE STUD THAT THE LUG NUT ATTACHED TO LOOKS AS IF THE METAL IS CRUMBLED. THE VEHICLE HAS 13600 MILES ON IT AND HAS HAD THE TIRES ROTATED ONCE AT 6600 MILES BY THE FORD DEALERSHIP WE PURCHASED THE CAR FROM. THIS IS WELL WITHIN THE STANDARDS THE WARRANTY REQUIRES (AT 7500 AND 15000)
Electrical system, Electronic stability control (ESC), May 3, 2011
WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE'S ENGINE WOULD SHUTDOWN AND ALL POWER ASSIST FEATURES WOULD BE DISENGAGED. THE CHECK ENGINE, CHECK TRACTION CONTROL, CHECK OIL PRESSURE, CHECK TEMPERATURE, AND LOW FUEL WARNING MESSAGES WOULD ILLUMINATE. THE VEHICLE SUFFERED FROM THESE SYMPTOMS APPROXIMATELY 13 TIMES OVER THE COURSE OF 1000 MILES ULTIMATELY RESULTING IN SEVERAL EVASIVE MANEUVERS TO AVOID COLLISIONS CAUSED BY THE LACK OF ENGINE POWER. THE VEHICLE SPENT 27 DAYS IN THE SHOP AND ULTIMATELY THE MAIN ECM WAS REPLACED. THE SYMPTOMS HAVE SINCE CEASED, BUT I AM CONCERNED THAT THEY MAY START AGAIN SINCE THE SYSTEM FAILURES SEEMED TO INCREASE WITH 100+ DEGREE AMBIENT AIR TEMPERATURES.
Power train, Apr 27, 2011
TL-THE DRIVER OWNS A 2010 FORD FUSION. THE DRIVER STATED THE VEHICLE WOULD SHAKE VIOLENTLY WHILE ACCELERATING FROM A STOP AND RPMS WOULD ALSO INCREASE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 20,400. SM.
Service brakes, Hydraulic, Apr 25, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT IN COLD OR SNOWY WEATHER, THE BRAKES WOULD EXHIBIT A GRINDING AND AN INCREASE IN STOPPING DISTANCE. THE CONTACT BELIEVED THAT THE VEHICLE WAS NOT DESIGNED FOR THE CLIMATE IN WHICH HE RESIDED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE FAILURE WAS BECAUSE OF THE WEATHER CONDITIONS. THERE WERE NO REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 24,000.