2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Vehicle speed control, Sep 8, 2011
WHILE TRAVELING IN MY NEW FORD FUSION APPROXIMATELY BETWEEN 55 - 60 MPH ON THE EXPRESSWAY, WITHOUT ANY WARNING MY CAR SPEED DROPPED INSTANTLY FROM 55-60 MPH DOWN TO 5 MPH, AT THE SAME TIME THE WRENCH ON THE DASHBOARD ILLUMINATED. UNABLE TO ACCELERATE I IMMEDIATELY HIT MY HAZARDS BARELY MAKING IT ACROSS TWO LANES TO THE SHOULDER AND TO SAFETY, I TURNED THE CAR OFF, AND THEN BACK ON, ALL SEEM WELL. THANK GOD, THE TRAFFIC WAS NOT HEAVY. I TOOK THE CAR TO FORD, AFTER ONLY ONE DAY IN THE SHOP I WAS INFORMED, THAT THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THAT IT WAS HOOKED TO AND TESTED WITH THE DIAGNOSTICS MACHINE. I WAS TOLD THAT MAYBE IT WAS JUST A GLITCH, OR FLUKE, RELUCTANT, I ACCEPTED MY CAR BACK. BUT, NEEDLESS TO SAY EXACTLY ONE WEEK LATER IT HAPPENED AGAIN, THIS TIME I WAS ON THE ENTRANCE RAMP TO A VERY CROWDED EXPRESSWAY, TRAVELING APPROXIMATELY 30 MPH, SPEED SUDDENLY DROPPED TO LESS THAN 5 MPH, ACCELERATION WAS NOT POSSIBLE WRENCH LIGHT ILLUMINATED. NEXT MORNING BACK IN FORDS SHOP. AFTER HAVING MY CAR FOR EIGHT DAYS AND 40+ MILES ADDED TO MY FORD FUSION I WAS INFORMED THAT THE PROBLEM COULD NOT BE DUPLICATED. I CONTACTED FORD CUSTOMER SERVICE AND VOICED MY CONCERN, ONE DAY LATER I WAS INFORMED MY CAR WAS READY AND THAT THE PROBLEM WAS IDENTIFIED, AND THE THROTTLE HAD TO BE REPLACED. *TR
Power train, Sep 8, 2011
SEVERE TRANSMISSION SLIPPAGE WHEN TRYING TO ACCELERATE. ENGINE RPM'S INCREASED RAPIDLY BUT VEHICLE DID NOT SPEED UP. CAUSED A NEAR COLLISION WHEN TRYING TO CUT ACROSS SEVERAL LANES OF TRAFFIC. *TR
Power train, Sep 7, 2011
WHILE DRIVING ON THE HIGHWAY, MY 2010 FORD FUSION SUDDENLY SLIPPED GEARS ON ITS OWN. THE CAR STARTED TO SLOW DOWN. I WAS STEPPING ON THE GAS PEDAL, THE ENGINE WAS TURNING BUT THE CAR WASN'T ACCELERATING. I WAS NEARLY REAR ENDED. I MANAGED TO COAST TO THE EMERGENCY LANE. I PUT IT IN PARK AND TURNED THE CAR OFF. I WAS AFRAID TO CONTINUE BUT THOUGHT I WOULD GIVE IT A TRY. THE CAR STARTED OK AND ACCELERATED NORMALLY. THE NEXT WEEK, MY HUSBAND HAD THE SAME EXPERIENCE. MY HUSBAND TOOK THE CAR TO FORD DEALERSHIP THE NEXT DAY. THE DEALERSHIP CALLED AND TOLD US THAT THEY CAN'T DUPLICATE THE TRANSMISSION PROBLEM AND THEIR COMPUTER TESTS DID NOT DETECT ANY PROBLEMS. I TOLD THEM OF THE NUMEROUS COMPLAINTS I FOUND ONLINE ABOUT THIS PROBLEM AND THAT I DIDN'T FEEL SAFE DRIVING MY CAR. THEY SAID THEY HAVEN'T HEARD OF ANY COMPLAINTS NOR ANY TSBS ON THIS CAR! I SENT THEM A LINK TO THIS WEBSITE AND TOLD THEM TO READ IT. WILL THEY STILL SAY NOTHING WAS WRONG BECAUSE THEIR COMPUTERS CAN'T DUPLICATE IT? OR DO THEY THINK I LIKE BEING WITHOUT A VEHICLE AND WASTING EVERYONE'S TIME? *TR
Wheels, Sep 7, 2011
I HAVE A 2010 FORD FUSION AND THIS IS MY SECOND ENTRY INTO THIS DATABASE FOR A BROKEN STUD. AFTER ~21000 MILES, A SECOND STUD ON THE FRONT DRIVERS WHEEL HAS FAILED BY SHEARING COMPLETELY. ONCE AGAIN THE DEALER WILL ONLY REPLACE THE BROKEN STUD, LEAVING ME TO WORRY OVER THE REMAINING STUDS. ALSO, IT HAS TAKEN TWO NIGHTS FOR THE DEALERSHIP TO RECEIVE THE NEW STUD. *TR
Vehicle speed control, Sep 7, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH WITH PRESSURE APPLIED TO THE ACCELERATOR PEDAL THERE WAS NO POWER RESPONSE AND THE RPMS BEGAN TO DECREASE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. UPON RESTARTING THE ENGINE THE VEHICLE OPERATED NORMALLY. THE FAILURE RECURRED TWELVE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE THROTTLE BODY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,500. THE VIN WAS UNAVAILABLE.
Engine and engine cooling, Power train, Vehicle speed control, Sep 4, 2011
THERE WAS A RECALL ON THE 2010 FORD FUSION TRANSMISSIONS. I TOOK THE CAR IN ON 12/31/10 TO AUTOMAX FORD, KILLEEN, TX. THEY TOLD ME THAT NOTHING WAS WRONG WITH IT AND IT IS FINE. ON 3 AUGUST 2011 MY CAR FELT LIKE IT DID A DOWNSHIFT WHILE GOING DOWN THE HIGHWAY. AT THIS POINT MY ACCELERATOR FAILS TO WORK. THE CAR IS NOT IN ANY GEAR AND EVEN WHEN I GIVE THE CAR GAS THE ENGINE WILL NOT REV. I THEN HAVE TO COME TO A COMPLETE STOP AND PUT THE CAR IN PARK. WHILE IN PARK THE CAR IDLES REALLY HEAVY LIKE AND STUTTTERS TO KEEP GOING SO I HAVE TO TURN THE CAR OFF. WHEN I TURN THE CAR BACK ON IT WILL TURN OVER ABOUT 6 OR 7 TIMES BEFORE IT STARTS. I HAVE TO DO THIS PROCESS EVERY TIME THE CAR DOES THIS WHICH HAS BEEN ABOUT 6 TIMES IN THE PAST TWO DAYS. THE INCIDENT HAPPENS ON THE HIGHWAY AND IN REGULAR CITY DRIVING. I BELIEVE AUTOMAX FORD HAS FAILED TO DO THE INSPECTION RIGHT AND NOW THE RECALL LETTER IS EXPIRED AS OF APRIL 2011. I WAS ALSO DEPLOYED OVERSEAS DURING THAT TIME PERIOD OF EXPIRATION. *TR
Power train, Sep 4, 2011
WE HAD A PROBLEM WITH A TRANSMISSION LEAK EARLY ON DUE TO A BAD SEAL IN THE TRANS AXLE. IT WAS REPLACED AND ALL SEEMED WELL FRO AWHILE. THEN WE STARTED TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION "SLIPPING" BETWEEN 2ND AND 3RD GEARS. TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS A "COMPUTER PROBLEM" THAT NEED AN UPDATE AND THAT IT SHOULD BE OK NOW. IT HAPPENED AGAIN AT A LATER DATE. TECHNICIAN TOOK IT FOR A DRIVE AND THEN TOLD MY WIFE THAT THERE WAS NOTHING WRONG, THAT IS THE WAY IT'S SUPPOSED TO SHIFT. AT TIMES IT JERKS REALLY BAD WHEN SHIFTING. NOT SURE IF THE TRANSMISSION PROBLEM CAN AFFECT MY FUEL IN-EFFICIENCY BUT, THE CAR IS FAR FROM THE MILEAGE ADVERTISED FOR THIS MAKE. TRANSMISSION PROBLEM IS INTERMITTENT AT THIS POINT. I'M AFRAID WE ARE GOING TO GET PUSHED RIGHT THROUGH OUR WARRANTY PERIOD, THEN THAT IS WHEN THEY WILL FIND THE PROBLEM! WE HAVE INSISTED ON A NEW TRANSMISSION FROM THE START, JUST TO BE STOPPED DEAD IN OUR TRACKS WITH A FLAT REFUSAL. HOPING I CAN UNLOAD THIS CAR BEFORE SOMETHING BIG HAPPENS. SEEMS A SHAME THAT FORD IS THE ONLY AUTOMAKER TO KEEP IT'S HEAD ABOVE WATER AND NOT HAVE TO BE BAILED OUT. THE SOONER THEY ADMIT THEY HAVE A PROBLEM HERE AND RECTIFY IT THE BETTER FOR EVERYONE. IF NOT, FORD WILL JOIN THE OTHERS AS A MODERN AMERICAN FAILURE! IF YOU HAVE ANY PROBLEM LIKE THIS PLEASE POST IT RIGHT AWAY! IN THE MEANTIME, WE ARE SHOPPING FOR A NICE SOLID JAPANESE MODEL. *TR
Power train, Aug 30, 2011
THE AUTOMATIC TRANSMISSION IN MY 2010 FUSION SE SHIFTS ERRATICALLY IN THE LOW GEARS. THE VEHICLE IS STILL UNDER WARRANTY SO I TOOK IT TO THE FORD STEALERSHIP. I HAD PULLED THE TRANSMISSION DIPSTICK AND NOTICED THAT THE FLUID WAS GREYISH BLACK COLORED. THEY TOLD ME THAT THE FLUID WAS SUPPOSED TO BE THAT COLOR. I ASKED THEM TO GET A BRAND NEW QUART OF THE MERCON LV FLUID, AND PROVED IT WAS A DARK RED. I TALKED THEM IN TO REPLACING THE TRANSMISSION FLUID FOR FREE. I SWEAR THE DEALERSHIPS LIE THROUGH THEIR TEETH TO KEEP FROM DOING ANYTHING FOR FREE UNDER WARRANTY. THE VEHICLE STILL SHIFTS FUNNY; IN THE FIRST TWO GEARS IT FEELS LIKE IT SLIPS EVEN THOUGH IT REALLY ISN'T SLIPPING. ITS JUST A CHOPPY SHIFT OF GEARS. THEY SAID THE WAY IT SHIFTS IS NORMAL, HOWEVER, WHEN I ASKED THEM TO PUT THAT IN WRITING AND SIGN IT, THEY WOULDN'T DO IT. THE RESPONSE WAS "IT HAS A 60K MILE POWER TRAIN WARRANTY." WAY TO CHANGE THE SUBJECT! APPEARS TO ME THAT FORD AND ITS CROOKED DEALERSHIPS ARE QUICK TO SELL YOU A CAR, BUT SLOW TO TAKE CARE OF YOU AFTER THE SALE. (IF THEY TAKE CARE OF YOU AT ALL THAT IS.) I THINK MIKE ROWE SHOULD TELL PEOPLE THIS ON THE FORD TV COMMERCIALS. *TR
Power train, Aug 29, 2011
WHILE DRIVING DOWN A VERY BUSY ROAD AT 45 MPH, MY ACCELERATOR CUT OUT, REDUCING ENGINE POWER TO IDLE AND CAUSING ME TO ALMOST BE HIT BY 3 DIFFERENT VEHICLES WHILE TRYING TO FIND A PLACE TO STOP. I HAD MY WIFE AND MY INFANT SON IN THE CAR. THIS WAS UNACCEPTABLE FOR A VEHICLE THIS NEW! THE MAINTENANCE LIGHT (WRENCH) CAME ON..BUT WENT OFF AFTER I SHUT THE VEHICLE DOWN AND RESTARTED, TO WHICH THE CAR THEN RAN NORMAL. I THEN HAD IT ACCELERATE UNCOMMANDED, AT THAT POINT A SHUT IT DOWN AND HAD IT TOWED TO THE DEALERSHIP. I AM WAITING TO HEAR WHAT THEY SAY ABOUT IT. 37,000 MILES SEEMS TERRIBLY LOW TO BE HAVING THESE TYPES OF "ISSUES" IT IS A 2010 FORD FUSION SE 3.0L, AND I AM NOT HAPPY! *TR
Latches/locks/linkages, Equipment, Aug 29, 2011
2010 FORD FUSION PURCHASED IN DECEMBER 2010 CONTINUES TO HAVE THE HOOD RELEASED WHEN DRIVING. THE VEHICLE HAS BEEN TAKEN BACK TO PAULI FORD MANY TIMES SINCE I OWNED THE CAR.....WITHOUT SUCCESS IN FIXING THE PROBLEM, I HAVE INFORMED PAULI FORD/ST. JOHNS MICHIGAN AND ALSO FORD MOTOR CO. OF THE PROBLEM AND THAT MY CONCERN IS THAT WHILE DRIVING AN ACCIDENT MAY OCCUR. THE LAST DATE THE HOOD OPENED IS BELOW BUT THE PROBLEM HAS CONTINUED SINCE THE VEHICLE WAS OWNED. *TR
Power train, Tires, Aug 25, 2011
FORD 6F35 TRANSMISSION HAS "DEAD SPOTS", JERKINESS AND HARD SHIFTING SINCE I OWNED THE CAR. AT 56,500 MILES, TRANSMISSION FLUID WAS FOUND TO BE LEAKING FROM THE DRIVE SHAFT AXLE AND THAT HAD TO BE REPLACED UNDER WARRANTY. THE TRANSMISSION IN THIS CAR IS DEFECTIVE AND SHOULD BE REPLACED. *TR
Wheels, Aug 19, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THE PASSENGER SIDE FRONT AND DRIVERS SIDE VEHICLE STUDS WERE BROKEN AND REPLACED AT MULTIPLE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER, AND THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 50,000.
Power train, Aug 18, 2011
THE TRANSMISSION SLAMS INTO REVERSE WHEN COLD, SLIPS BETWEEN GEARS, SEEMS TO POP INTO NEUTRAL, RPM SHOOTS TO OVER 4000, SLAMS BACK INTO GEAR SO HARD YOU'D SWEAR THE CAR HAS BEEN REAR-ENDED. THE "WRENCH" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER PERFORMED TSB TO REPLACE THE PCM COMPUTER--DIDN'T HELP. THE CAR DID THE SAME THING AS I DROVE IT HOME FROM THE DEALER. THIS IS IN NO WAY A COMPLAINT ABOUT OUR DEALER. THIS SERVICE DEPARTMENT ALWAYS GIVES US GREAT SERVICE, AND ARE WILLING TO DO ANYTHING THEY CAN TO HELP US, BUT WHAT ARE THEY SUPPOSED TO DO? THEY DIDN'T DESIGN OR BUILD THIS MONSTROSITY. THEY ARE IN CONTACT WITH FORD FACTORY ENGINEERS TO TRY TO SOLVE THIS PROBLEM, BUT NO ANSWERS ARE FORTHCOMING. WE ARE AFRAID TO STRAY FAR FROM HOME WITH THIS FUSION. IF WE CAN'T JUST GO ANYWHERE WE WANT WITH THE CAR, WHAT GOOD IS IT TO US? THE INTERNET IS AWASH WITH HORROR STORIES ABOUT THIS DEFECTIVE TRANSMISSION. THIS IS A KNOWN ISSUE. AS OF THIS WRITING, THERE ARE OVER 60 COMPLAINTS ON THIS NHTSA SITE ABOUT THIS EXACT PROBLEM. HOW MANY MORE ARE NEEDED BEFORE THE AGENCY TAKES SOME ACTION? *KB
Wheels, Aug 16, 2011, crash
SEVERAL MONTHS AGO, THE REAR LEFT WHEEL OF M Y 2010 FUSION WAS FALLING OFF. I MANAGED TO STOP, TOW AND FIX THE CAR. IN APRIL, MY PASSENGER RIGHT WHEEL FELL OFF CAUSING ME TO LOSE CONTROL, HIT A POLE AND TOTAL MY 7 MONTH OLD VEHICLE. I WAS ISSUED NUMEROUS TICKETS AND LOST MY JOB DUE TO THIS ACCIDENT. ONE MONTH LATER, FORD CONTACTS ME TO REIMBURSE ME FOR THE FIRST EPISODE (I RECEIVED THE CHECK), BUT TOOK NO BLAME FOR ANY OF THE PROBLEMS WITH MY VEHICLE. I WAS TOLD MY CAR WAS LISTED IN THE RECALL FROM FORD. AFTERWARD I FOUND OUT THAT THERE ARE MANY OTHER COMPLAINTS FOR MY FORD FUSION. *KB
Power train, Other or unspecified, Aug 15, 2011
TO BEGIN WITH I WAS ONLY HAVING PROBLEMS WHEN SHIFTING FROM REVERSE TO FORWARD. I TOOK MY CAR IN FOR THE RECALL AND I AM STILL HAVING PROBLEMS: MY CAR WILL JERK VIOLENTLY AND THEN SLOW DOWN TO 0. THE WRENCH LIGHT COMES ON AND SOMETIMES THE TRANSMISSION LIGHT. IT HAS HAPPENED GOING SLOW AS IN MAKING A TURN, GOING FAST, AND GOING SLOW IN A STRAIGHT PATTERN. I HAVE DOCUMENTED THE GAS BECAUSE THE SERVICE TECH SAID IT MIGHT NOT BE THE TRANSMISSION BUT SOMETHING WITH THE FUEL. IT HAPPENS ON FULL, 3/4, HALF AND A QUARTER OF A TANK, EARLY MORNING, AFTER I HAVE DRIVEN IT FOR A WHILE. YESTERDAY IT HAPPENED 4 TIMES IN 4 MILES EACH TIME I HAVE TO SHUT THE ENGINE OFF, WHICH APPARENTLY RESETS IT, BECAUSE THE LIGHTS WILL GO OFF, BUT THEN COME ON WHEN IT HAPPENS AGAIN. THIS CAR IS DANGEROUS TO DRIVE, SOMEONE IS GOING TO BE KILLED. I HAVE ADVISED MY FAMILY THAT IF I AM REAR-ENDED AND DEATH OCCURS TO SEEK LEGAL COUNCIL. THE SERVICE PEOPLE SAY THEY CAN NOT DO ANYTHING UNLESS THEY CAN GET THE CAR TO MIMIC THE PROBLEM, OR SOMETHING SHOWS UP ON THE COMPUTER. MEANWHILE THIS IS MY ONLY MEANS OF TRANSPORTATION, I ALSO USE MY CAR EVERYDAY FOR BUSINESS. THEY HAVE NOT PROVIDED ME WITH AN ALTERNATE MEANS OF TRANSPORTATION YET WANT TO KEEP MY CAR FOR 4 DAYS. PLEASE DO SOMETHING, THERE ARE COMPLAINTS ALL OVER THE INTERNET, I AM SURE YOU WOULD HAVE MORE COMPLAINTS IF PEOPLE KNEW ABOUT YOU. CAN YOU PULL FORD'S SERVICE RECORDS TO GET A MORE ACCURATE RECORD OF THE MAGNITUDE OF PROBLEMS. DO SOMETHING BEFORE SOMEONE DIES.
Wheels, Aug 12, 2011
2010 FORD FUSION STUDS BREAKING OFF. SECOND TIME IN 4 MONTHS. *TR
Power train, Aug 10, 2011
I HAVE A 2010 FORD FUSION 4CYL AUTOMATIC WITH 20K MILES. I HAVE HAD TRANSMISSION ISSUES SINCE I PURCHASED THIS CAR IN 2010. I AM EXPERIENCING CHOPPY AND JERKY SHIFTING. WHEN DRIVING AT LOW SPEEDS IN TRAFFIC THE CAR WILL SHIFT AND JERK FORWARD. ALSO, WHEN SHIFTING FROM REVERSE TO FORWARD, THE CAR WILL SOMETIMES VIOLENTLY JERK FORWARD. I TOOK THE CAR IN ABOUT 8 MONTHS AGO AND THE TECHNICIAN COULDN'T GET THE ISSUES TO REPEAT AND TOLD ME THERE WAS NOTHING WRONG. I AM NOW COMPLAINING SINCE I NOTICED THIS IS A WELL KNOWN ISSUE AND FORD IS IGNORING IT. *TR
Wheels, Aug 2, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE LUG NUT DETACHED FROM THE WHEEL. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE INSPECTED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 33,000.
Power train, Jul 28, 2011
THROTTLE BODY WENT BAD ON MY 2010 FORD FUSION V6 AFTER ONLY HAVING 45,000 MILES ON IT. ON VEHICLE NOT EVEN 2 YEARS OLD; A PART THIS IMPORTANT SHOULDN'T FAIL. *TR
Power train, Jul 27, 2011
THE WRENCH WARNING LIGHT COMES ON IN MY 2010 FORD FUSION MOST OF THE TIME IT IS AFTER IT HAS BEEN DRIVEN FOR AWHILE THEN SHUT OFF AND RESTARTED SOON AFTER BUT YESTERDAY IT HAPPENED AS I WAS DRIVING THE CAR LOSES POWER WILL ONLY GO ABOUT 35 MPH NO MATTER HOW FAR YOU PUSH THE ACCELERATOR WHEN TRYING TO ASCEND A STEEP HILL IT WOULD ONLY GO 10 MILES PER HOUR. *TR
Power train, Jul 26, 2011
WHILE DRIVING ON THE HIGHWAY, MY CAR SUDDENLY SLIPPED GEARS ON ITS OWN AND STARTED TO SLOW DOWN AND THE WRENCH LIGHT WAS ILLUMINATED. I WAS NEARLY REAR ENDED AND I HAD MY CHILDREN IN THE CAR WITH ME. I MANAGED TO MAKE IT TO THE EMERGENCY LANE AND AT THAT POINT THE CAR THRUSTED FORWARD AND JERKED. I PUT IT IN PARK AND TURNED IT OFF AND BACK ON AND LIGHT WAS GONE. THE NEXT DAY WHILE DRIVING TO WORK ON HIGHWAY AGAIN, SAME PROBLEM. I TOOK IT TO LOCAL FORD THAT EVENING ONLY TO GET A PHONE CALL THAT THEY CANT DUPLICATE THE PROBLEM. I TOLD THEM OF THE NUMEROUS COMPLAINTS I FOUND ONLINE ABOUT THIS PROBLEM AND THAT I DIDN'T FEEL SAFE LEAVING THE LOT. THEY SAID THEY HAVEN'T HEARD OF ANY COMPLAINTS NOR ANY TSBS ON THIS CAR! I SENT THEM A LINK TO THIS WEBSITE AND TOLD THEM TO READ IT. CURRENTLY THEY HAVE NOT CALLED ME BACK WITH AN ANSWER. I BOUGHT THIS CAR WITH ABOUT 25,000 MILES ON IT 3 MONTHS AGO AND CURRENTLY I AM AT 29,700. I SURELY DIDN'T EXPECT TO HAVE A MAJOR ISSUE LIKE THIS. I OWN ANOTHER FORD WHICH HAS LASTED WELL OVER 200K MILES BUT I HAVE NEVER BEEN PLACED IN DANGER WITH ANY VEHICLE LIKE THIS. THE DEALERSHIP TOLD ME WHEN THE CAR DOES THAT IT GOES INTO LIMP MODE FOR "SAFETY' REASONS. I DON'T SEE HOW SAFE THAT CAN BE IF YOU CAUSE A PILE UP ON THE FREEWAY. MY QUESTION I AM WAITING TO ASK THEM IS EVEN IF THEY DROVE MY CAR AND GOT THE SAME ISSUE, IF THE READ OUT ON MACHINE DOESN'T TELL THEM WHAT'S WRONG, HOW ARE THEY TO FIX IT? WILL THEY STILL SAY NOTHING WAS WRONG BECAUSE THEY COMPUTER CAN'T DUPLICATE IT? OR DO THEY THINK I LIKE BEING WITHOUT A VEHICLE AND WASTING EVERYONE'S TIME? *TR
Vehicle speed control, Jul 25, 2011
I WAS DRIVING ON THE FREEWAY 101. I ACCELERATED TO CHANGE LANES AND THE GAS PEDAL STUCK IN THAT POSITION. I PUT ON THE BRAKES TO SLOW ME DOWN AS SOON AS I TOOK MY FOOT OFF THE BRAKE THE CAR STARTED TO SPEED AGAIN, I BRAKED AGAIN AND EXITED THE FREEWAY AND PULLED TO THE SIDE OF ROAD, PUT IT IN NEUTRAL AND TURNED OF THE ENGINE. WHEN I LOOKED AT THE GAS PEDAL, THE RUBBER MAT HAD STUCK ON TOP OF THE ACCELERATOR. I CALLED MY FORD DEALER TODAY THEY HAD NO KNOWLEDGE OF THIS PROBLEM, HOWEVER I NOTED ON THE WEB TODAY YOU HAD ISSUED A WARNING ABOUT THIS PROBLEM IN JUNE OF 2010, WE BOUGHT OUR CAR IN OCT. 2010, AND I GUESS FORD DIDN'T TELL DEALERS NOT TO PUT THIS ALL WEATHER MAT ON TOP OF AN EXISTING MAT, AS PER THEIR PRINTED INSTRUCTIONS ON THE MAT ITSELF.
Power train, Jul 17, 2011
OWN A 2010 FORD FUSION SE WITH 24V 3.0 V6 WITH 6 SPEED SELECT SHIFT TRANSMISSION. WHEN CAR WAS NEW, HAD HARD SHIFTS, AND IN MID 2010 FORD ISSUES A RECALL TO REPROGRAM THESE ISSUES. AFTER THIS REPAIR, DEALERSHIP STATED THEY RAN A LOAD TEST AND THE TRANSMISSION WAS FINE. IN LATE 2010, THE HARD SHIFTS RETURNED AND THE DEALERSHIP "REPROGRAMMED" THE TRANSMISSION. IN LATE JUNE 2011 WHILE ON A ROAD TRIP, RECEIVED A TRANSMISSION/DRIVE TRAIN CODE (THE WRENCH SYMBOL) BUT NO NOTICEABLE ISSUES. APPROXIMATELY ONE WEEK LATER, STARTED GETTING HARD SHIFTS. THE NEXT DAY, AS I WAS PULLING ON A MAJOR ROAD WAY, THE TRANSMISSION DROPPED OUT OF GEAR, ENGINE ACTED IT WAS IN NEUTRAL, AND THE CAR CAME TO A COMPLETE STOP. WHEN I WAS ABLE TO GET THE CAR MOVING, IT WAS REVVING POORLY, SHIFTING EXTREMELY HARD, AND HAD A TERRIBLE VIBRATION. HAD THE CAR AT THE DEALERSHIP FOR TWO DAYS, THEY HAD A VERY HARD DIAGNOSING THE ISSUE (EVEN THOUGH THE SYSTEM SENT CODES). THEY REPROGRAMMED THE TRANSMISSION, AND SAID THE ISSUE WAS FIXED. TODAY, FIVE DAYS LATER, THE ISSUES RETURNED, BUT WORSE. EVERY TIME THE VEHICLE WAS AT A STOP, AS YOU WOULD BEGIN TO ACCELERATE, THE CAR WOULD SHUDDER AND REV TO 7000 RPM. YOU HAVE TO COMPLETELY LET OFF THE THROTTLE, AND ONCE IT WOULD DROP TO ABOUT 1500 RPM, AND THE TRANSMISSION WOULD REENGAGE. IN GEAR 5 OR 6 AT SPEED, IT WOULD TRY AND DOWN SHIFT AND WOULD KICK OUT OF GEAR AND REV TO CLOSE TO RED LINE. I WAS ALMOST REAR ENDED ON SEVERAL OCCASIONS TODAY AS I WAS TRYING TO GET THE VEHICLE HOME. AS I'VE RESEARCHED THE ISSUE, THIS SEEMS TO BE A COMMON ISSUE WITH SEVERAL NEAR ACCIDENTS.
Service brakes, Hydraulic, Jul 16, 2011
POOR BRAKE RESPONSE ON 2010 FORD FUSION SPORT AWD. WHEN ATTEMPTING TO SLOW THE VEHICLE IN AN EMERGENCY STOPPING SITUATION, THE BRAKES DO NOT PRODUCE ENOUGH FRICTION BETWEEN THE PADS AND ROTORS, THUS DOES NOT ACTIVATE ABS UNLESS ON SLIPPERY OR SNOW SURFACE. THE BRAKES DO NOT HAVE ENOUGH FORCE TO STOP THE VEHICLE IN AN EMERGENCY. *TT
Power train, Jul 14, 2011
ERRATIC SHIFTING. SLIPPING CLUTCHES. HOLDS ONTO GEARS WITH NO SHIFT. ACCELERATION HESITATION. EXTREME AT TIMES. TWICE, WHILE ATTEMPTING TO ACCELERATE AND MERGE ONTO EXPRESSWAY, THE ENGINE DROPPED TO ALMOST IDLE FOR OVER A SECOND. WHEN THE ENGINE DID CATCH IT WENT TO RED LINE SO QUICKLY HAD TO LET UP ON THE ACCELERATOR. THIS FURTHER CONFUSED THE TRANS. NEARLY GOT REAR ENDED BUT WAS NOT ONLY BECAUSE OF THE QUICK REACTION OF THE OTHER DRIVERS. SOFTWARE HAS BEEN RELOADED TWICE. NOT ANY BETTER. FORD KEEPS PROMISING A FIX IS COMING. BEEN WAITING OVER A YEAR. *TR