2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Vehicle speed control, Oct 18, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE DECELERATED AND THE THROTTLE MISSION CONTROL FAILURE SWITCH ILLUMINATED. THE FAILURE RECURRED FIFTEEN TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY CONFIRMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 62,800 AND THE CURRENT MILEAGE WAS 62,882.
Power train, Oct 17, 2011
MY 2010 FORD FUSION HAS HAD ISSUES FOR THE LAST MONTH WITH THE LACK OF ACCELERATING WITH THE CHECK ENGINE LIGHT AND THE WRENCH LIGHT COMING ON. TOOK IT TO ADVANCED AUTO WITH A CODE OF P2112. TOOK IT TWICE TO THE FORD DEALERSHIP WITH THE FIRST TIME THE DEALER TELLING ME NOTHING. THIS HAPPENED AGAIN WHILE I WAS DRIVING THROUGH AN INTERSECTION WITH MY TWO KIDS IN THE CAR AND LOST ALMOST ALL POWER AND WAS NEARLY HIT BY AN 18 WHEELER. DEALER SAID THAT THE THROTTLE BODY NEEDS TO BE REPLACED, WILL COST ME $520 DOLLARS AND IT ISN'T COVERED UNDER MY POWER TRAIN WARRANTY. THOUSANDS OF REPORTED PROBLEMS WITH THIS VERY SAME PROBLEM WITH FORD NOT BEING HELD RESPONSIBLE FOR FAULTY EQUIPMENT...SOMETHING NEEDS TO BE DONE BEFORE SOMEONE IS HURT OR KILLED. *TR
Power train, Oct 17, 2011
WHILE DRIVING MY 2010 FORD FUSION DOWN A VERY BUSY MAIN ROAD IN ATLANTA, IT DIED. I WAS LUCKY THAT I WAS ABLE TO GET OVER INTO THE RIGHT HAND LANE WITHOUT BEING ABLE TO ACCELERATE AND GET ONTO A SIDE STREET TO PARK. THE DEALER REPLACED THE THROTTLE UNDER WARRANTY, BUT LESS THAN A MONTH LATER I WAS GETTING ON A BUSY FREEWAY HERE IN ATLANTA. ABOUT THE SAME SPEED, 45MPH, IT WOULDN'T ACCELERATE, BUT THIS TIME IT DID CONTINUE RUNNING. EVENTUALLY IT PICKED UP AGAIN. IT IS CURRENTLY BACK IN THE SHOP HAVING THE TRANSMISSION CORRECTED. FORD DID ISSUE A RECALL LAST YEAR WHICH WAS SUPPOSED HAVE CORRECTED THIS ISSUE, AND I DID TAKE THE CAR IN FOR THE RECALL WHEN I HAD ONLY HAD IT FOR 30 DAYS. THAT WAS OVER A YEAR AGO, AND IT HAS "SKIPPED" BETWEEN 2ND AND 3RD GEARS THE WHOLE TIME WHICH HAS MADE ME UNEASY, BUT EVENTUALLY BECAME THE NORM. ANYWAY, THE RECALL DID NOT CORRECT THE ISSUE. MY FEAR IS THAT WHEN I AM UNABLE TO ACCELERATE, OR WHEN THE CAR SIMPLY SHUTS DOWN, I WILL BE REAR ENDED AND CAUSE A SERIOUS CAR ACCIDENT INVOLVING OTHERS AS WELL AS MYSELF. THIS IS MY FIRST AMERICAN BRAND CAR AND I WANT TO LOVE IT, BUT FEELING UNSAFE DRIVING IT IS MAKING IT DIFFICULT. I WANT THIS ON FILE BECAUSE ALTHOUGH I HAVE A WARRANTY ON MY CAR, I THINK FORD SHOULD BE CORRECTING THE ISSUE FOR ALL FORD FUSION OWNERS SINCE OUR SAFETY IS AT RISK. *TR
Engine and engine cooling, Power train, Vehicle speed control, Oct 12, 2011
WHILE DRIVING DOWN THE INTERSTATE IN RUSH HOUR TRAFFIC, MY 2010 FUSION (35,265 MI) LOST ACCELERATION. JERKED CAR INTO THE MEDIAN AND PUT INTO PARK, IT IMMEDIATELY BEGAN IDLING VERY ROUGH AND ALMOST SPUTTERING TO CUT OFF. THE WRENCH LIGHT DISPLAYED. I CUT THE CAR OFF AND LET IT SIT FOR A MOMENT AND THEN CUT THE CAR BACK ON. I PRESSED THE GAS AND THE CARS RPM SHOT UP TO OVER 5000 RPM. IT THEN IDLED NORMALLY AND I MERGED BACK IN TRAFFIC JUST HOPING TO GET IT TO MY OFFICE. I MADE IT ANOTHER 2-3 MILES AND IT DID IT AGAIN, THIS TIME BOTH THE ENGINE LIGHT AND WRENCH LIT UP. I IMMEDIATELY CUT IT OFF, RESTARTED IT AND IT SEEMED FINE. I DECIDED TO GET OFF AT THE EXIT I WAS CLOSE TOO AND PARK THE CAR AS I KNEW I WAS GOING TO CAUSE A MAJOR ACCIDENT IF I DID NOT GET IT OFF THE ROAD. I CAME TO THE TOP OF THE EXIT RAMP AND SAT IN TRAFFIC FOR A FEW MINUTES, THE CAR SEEMED OKAY, NO ROUGH IDLE NOTHING STRANGE EXCEPT THE ENGINE LIGHT WAS STILL DISPLAYED. I MERGED INTO TRAFFIC OFF THE RAMP AND IN THE MIDDLE OF THE ROAD SAME THING OCCURRED, NO ACCELERATION, I HAD MY FOOT TO THE FLOOR. I GOT IT INTO A PARKING LOT AND CALLED THE DEALERSHIP. I HAD THE CAR TOWED IN GOT A LOANER TO DRIVE INTO WORK. THE FORD DEALERSHIP CALLED ABOUT AN HOUR LATER AND SAID THE CAR IS FIXED AND I CAN COME GET IT. THEY SAID THEIR WAS AN ISSUE IN MY ELECTRONIC THROTTLE BODY AND THEY HAVE REPLACED THE THROTTLE BODY. I LOVE THIS CAR BUT AT 35,000 MILES I SHOULD NOT HAVE ALREADY HAD A BAD BATTERY AND NOW THIS ISSUE. I AM STARTING TO NOT TRUST THE CAR. I HOPE THE ISSUE IS FIXED, BUT I AM ALMOST SCARED TO GO PICK IT UP TONIGHT. I HAD NO IDEA OF THESE ISSUES UNTIL I LOOKED IT UP ONLINE AFTER THE THIS MORNING. *KB
Power train, Oct 10, 2011
TRANSMISSION SLIPS AND SHIFTS HARD IN LOW GEARS. FORD HAS REPLACED SEVERAL TRANSMISSION COMPONENTS BUT THE PROBLEM STILL PERSISTS. I FEAR I MAY CRASH INTO THE REAR OF ANOTHER CAR WHEN THIS OCCURS. RECENTLY A NEW PROBLEM HAS DEVELOPED AT HIGH SPEEDS WHERE THE TRANSMISSION DOES NOT SHIFT AND RUNS AT 4500 RPM FOR 20-30 SECONDS. FORD SAYS NOTHING IS WRONG DESPITE ME SENDING A VIDEO OF THE CONSOLE WHEN THIS HAPPENS. *KB
Engine and engine cooling, Power train, Oct 7, 2011
VEHICLE SLIPS/HESITATES WHEN SHIFTING FROM 1ST TO 2ND GEAR. TRANSMISSION CLUTCHES WERE FOUND 'BURNT' AND NEEDED TO BE REPLACED. PROBLEM PERSISTS AND NOW I AM TOLD THIS IS 'NORMAL' OPERATION. IN ADDITION, MY WHEELS ARE NOW VIBRATING/WOBBLING. I WILL NEED ADDITIONAL SERVICE. *TR
Vehicle speed control, Oct 1, 2011, crash
ON OCTOBER 1, 2011, WHILE PULLING INTO A PARKING SPACE, GOING LESS THAN A FEW MILES AN HOUR AND APPLYING THE BRAKE , THE CAR SUDDENLY LURCHED FORWARD AND ACCELERATED ON ITS ON - JUMPED THE CURB AND CRASHED THROUGH THE WINDOW OF A BUSINESS. *TR
Power train, Wheels, Sep 30, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED WHILE HAVING AN OIL CHANGE THE MECHANIC NOTICED THE FRONT RIGHT AXLE NUT HAD COME LOOSE. THE CONTACT SPOKE TO THE DEALER WHO STATED THERE WAS NOTHING THEY COULD DO SINCE THE WARRANTY HAD EXPIRED. THE DEALER INSTALLED A NEW AXLE NUT. THE CONTACT STATED THAT WAS A MANUFACTURERS DEFECT THAT COULD CAUSE THE TIRE TO DISCONNECT FROM THE VEHICLE AND CAUSE A CRASH. THE FAILURE MILEAGE 37,571. UPDATED 10/14/11 *BF UPDATED 11/02/11
Power train, Sep 29, 2011
TRANSMISSION STILL SLIPPING FROM 2ND TO 3RD GEAR AFTER REBUILD. THIS CAR IS NOT SAFE. *TT
Power train, Sep 29, 2011
THIS PROBLEM IS DUE TO A FAULTY TRANSMISSION OR TRANSMISSION COMPONENTS, AS OUTLINED BY FORD RECALL 10B15. THE CAR JERKS/SLIPS AND IT FEELS AS IF THE GEARS ARE NOT CATCHING UPON ACCELERATION. I RECEIVED THE 'RECALL' LETTER FROM FORD DESCRIBING THIS PROGRAM, AND IMMEDIATELY BROUGHT THE CAR TO THE DEALERSHIP. THEY PREFORMED THE MODULE RECALIBRATION AND TOLD ME EVERYTHING WAS FINE. HOWEVER, 40,000 LATER, MY TRANSMISSION STARTED EXHIBITING THE PROBLEMS DESCRIBED ABOVE AND FORD IS NOW REPLACING MY ENTIRE TRANSMISSION, ALTHOUGH NOT PAYING FOR THE RENTAL CAR. *TT
Engine and engine cooling, Sep 27, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE ENGINE EMISSION AND MECHANICAL ATTENTION LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER DENIED ASSISTANCE WITH THE REPAIR. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 50,000.
Steering, Sep 26, 2011
POWER STEERING WAS IN A PARKING LOT. IT COULD BE STEERED BY MAN POWER. TOOK TO FORD GARAGE AND WAS THE POWER STEERING RACK. WAS ADVISED IT COULD HAVE BEEN VERY DANGEROUS IF IT HAD HAPPENED ON THE HIGHWAY AT HIGH SPEED AND ON CURVES WHICH WE HAD JUST DONE THAT DAY. *TR
Power train, Sep 23, 2011
I PREVIOUSLY SENT A COMPLAINT BECAUSE MY CAR KEPT STALLING, WRENCH LIGHT WOULD COME ON, BUT WHEN I TURNED CAR OFF THEN TURNED ON, IT WOULD RUN, BUT THEN THEY COULDN'T GET THE CODES. BASED ON MY INTERNET RESEARCH, LOOKS LIKE 2010 FUSIONS ARE HAVING THIS PROBLEM BETWEEN 30,000 AND 50,000 AND IT IS ALWAYS THE THROTTLE BODY THAT NEEDS TO BE REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE THROTTLE BODY BECAUSE THE CODES WERE NOT COMING UP. I JUST WANTED TO GIVE YOU AN UPDATE, I PURCHASED MY OWN CODE READER AND AFTER MY CAR DIED IN THE MIDDLE OF THE ROAD (VERY DANGEROUS) THREE MORE TIMES, WAS FINALLY ABLE TO GET THE CODE MYSELF. I BROUGHT IT TO THE DEALERSHIP AND WITH THE CODE THEY WERE FINALLY ABLE TO LOOK IT UP.....AND IT WAS THE THROTTLE BODY....JUST LIKE I TOLD THEM SINCE EVERY 2010 FORD FUSION BETWEEN THIS MILEAGE IS HAVE THE SAME PROBLEM. SINCE THIS IS OBVIOUSLY A DEFECT ON THIS CAR AND IS DANGEROUS BECAUSE CAR STALLS IN MIDDLE OF TRAFFIC, IT NEEDS TO BE RECALLED! I DON'T WANT ANYONE TO GO THROUGH WHAT I WENT THROUGH, AND I WOULD LOVE TO GET REIMBURSED FOR THE MONEY I HAD TO PAY ON FORDS DEFECT. THANK YOU *TR
Service brakes, Hydraulic, Power train, Other or unspecified, Sep 23, 2011
JUST STARTING OFF FROM A TRAFFIC LIGHT THE CAR STARTED TO STALL. THE CAR WAS TOWED TO MONTROSE FORD WHERE THEY DETERMINED A PART IN THE TRANSMISSION FAILED. THE PART WAS ORDERED AND REPLACED A FEW DAYS LATER. ON THE 16TH OF SEPTEMBER WHILE DRIVING THE BRAKES FAILED. THE CAR WAS TAKEN TO GANLEY FORD ON THE 19TH OF SEPT. THEY INITIALLY DETERMINED IT WAS A TRANSMISSION PROBLEM, EXACTLY THE SAME PROBLEM THAT WAS REPAIRED IN AUGUST. ON THE 21ST OF SEPT. THE MAINTENANCE PEOPLE DROVE THE CAR WITH A COMPUTER CONNECTED TO ANALYZE WHAT WAS HAPPENING BUT FOUND NOTHING WRONG. NOW THEY SAY THE PROBLEM IS HYDRAULIC RELATED BUT WILL NEED TO KEEP THE CAR FOR AT LEAST 30 DAYS TO SOLVE THE PROBLEM. AT THIS TIME THEY HAVE NO IDEA WHAT IS REALLY WRONG. INSIDE THE CAR IS AN INTERMITTENT NOISE. IT CAN ONLY BE HEARD WHEN JUST STARTING OUT OR AT VERY SLOW SPEEDS. GANLEY FORD HAS NO IDEA WHERE THIS NOISE IS COMING FROM. *TR
Power train, Sep 21, 2011
WHILE DRIVING THE TRANSMISSION SLIPPED AND MADE THE CARE DOWNSHIFT AND UPSHIFT THE CAR HARD. I HAD TO APPLY THE BRAKES HARD BECAUSE THE RPMS WHERE JUMPING AS I CAM TO A COMPLETE STOP. THEN WHEN ACCELERATING THE CAR SHIFTED HARD. *TR
Power train, Sep 21, 2011
I PURCHASED A 2010 FORD FUSION WITH 24,000 MILES IN JANUARY 2011. I BEGAN HAVING ISSUES WITH TRANSMISSION ALMOST IMMEDIATELY. THE TRANSMISSION WILL FREQUENTLY "SLIP" WHILE TAKING OFF AND SHIFTS VERY HARD AT TIMES. I WILL ALSO "SLIP" WHEN DRIVING AT HIGHER ROAD SPEEDS CAUSING THE RPM'S TO REV BUT THE CAR WILL NOT ACCELERATE. RECENTLY, I WAS DRIVING APPROXIMATELY 50 MPH ON A BUSY HIGHWAY WHEN THE CAR STALLED AND THE WRENCH LIGHT CAME ON. THE ENGINE WAS RUNNING BUT THE CAR WOULD NOT ACCELERATE. ONCE I GOT PULLED OVER, THE RPM'S BOUNCED UP AND DOWN RAPIDLY. THE CAR HAS BEEN IN THE SHOP APPROXIMATELY 9 TIMES SO FAR. THEY REPLICATED THE ISSUE ONCE AND TRANSMISSION REPAIRS WERE MADE BUT THE ISSUE CONTINUED. IT IS STILL UNDER WARRANTY BUT FORD WILL NOT AUTHORIZE ANY ADDITIONAL REPAIRS SINCE THEY HAVEN'T REPLICATED THE ISSUE AGAIN. I JUST LEARNED THAT THIS IS A COMMON ISSUE WITH THE FORD FUSION AND THAT THE 10B15 RECALL WAS PERFORMED ON THE VEHICLE JUST BEFORE I PURCHASED IT. AFTER ADDITIONAL RESEARCH, FINDINGS INDICATE THAT THE RECALL HAS NOT CORRECTED THE ISSUE IN MANY CASES. I DO NOT FEEL SAFE WHEN DRIVING THIS VEHICLE AND IT IS VERY DISAPPOINTING TO LEARN THAT FORD WILL NOT TAKE APPROPRIATE ACTIONS TO PROVIDE RELIABLE VEHICLES TO THEIR CUSTOMERS. *TR
Vehicle speed control, Sep 21, 2011
WHILE TRAVELING 45 MPH LOST ACCELERATION AND COASTED TO SIDE OF THE ROAD. WRENCH OR SERVICE LIGHT CAME ON. SHUT CAR OFF AND WAITED ABOUT 30 SECONDS AND RESTARTED CAR AND SERVICE LIGHT WENT OFF AND CAR OPERATED NORMALLY. TOOK THE CAR TO NEAREST DEALER AND THEY SAID THEY COULDN'T PULL UP ANY DIAGNOSTIC CODES AND FOR ME TO WAIT FOR THE PROBLEM TO OCCUR AGAIN AND BRING IT BACK. CAR ONLY HAS 37000 MILES AND AFTER DOING SOME RESEARCH I HAVE FOUND MULTIPLE COMPLAINTS ABOUT THE VERY SAME ISSUE WITH OTHER FUSION OWNERS. ALL THE CARS THAT HAVE BEEN REPAIRED HAD TO REPLACE THE THROTTLE BODY. *TR
Traction control system, Sep 20, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE CHECK ENGINE LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD STOP ACCELERATING. IN ORDER TO CORRECT THE FAILURE, THE CONTACT WOULD STOP THE VEHICLE AND SHUT IT OFF. UPON RESTART, THE VEHICLE WOULD OPERATE AS NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE TRACTION CONTROL SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 46,000.
Service brakes, Hydraulic, Sep 19, 2011, fire
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH ON A MOUNTAINOUS ROAD, THE CONTACT BEGAN TO DOWN SHIFT AND THE BRAKES WERE APPLIED NUMEROUS TIMES BEFORE COMING TO A STOP. THE BRAKES EMITTED A STRONG BURNING ODOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THE BRAKES RESPONDED NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE.
Power train, Sep 13, 2011
WHEN I GO TO SHIFT FROM 1ST TO 2ND, 2ND TO 3RD, ETC, IT SEEMS LIKE THE CAR IS NOT REGISTERING THE CHANGE IN GEARS. AS SOON AS I SHIFT AND ATTEMPT TO CONTINUE ACCELERATING, THE ENGINE WILL REV UP TOO FAST AND THEN DROP DOWN AND REV UP NORMALLY. *TR WHENEVER I ATTEMPT TO USE CRUISE CONTROL, GOING UP A HILL CAUSE THE ENGINE TO REV TO QUICK AGAIN, SHUTTING OFF CRUISE CONTROL. MY CAR IS 10 MONTHS OLD WITH JUST 23,000 MILES (5700 OF WHICH WERE ON IT BEFORE I BOUGHT IT) AND THE DEALERSHIP I TOOK IT TO IS TRYING TO TELL ME THAT IT'S NORMAL WEAR AND TEAR, AND THAT THE CLUTCH AND CLUTCH PLATE NEED TO BE REPLACED. THEY'RE ALSO SAYING IT'S NOT COVERED UNDER WARRANTY AND THAT IT WILL COST ME $1300 + TAX TO REPAIR. I DON'T DRIVE THIS CAR HARD, NOR DO I DO ANY TYPE OF RACING OR MODS TO IT. IT'S A CAR I USE FOR WORK MAINLY. THERE IS ABSOLUTELY NO REASON THE CLUTCH SHOULD HAVE TO BE REPLACED SO SOON. THERE ARE NUMEROUS SITES WITH THIS SAME ISSUE WITH SIMILAR FUSIONS. POINT IS, I'M NOT PAYING FOR THIS REPAIR. *TR
Power train, Sep 12, 2011
MY CAR HAS WENT OUT 3 TIMES IN WEEK TWICE ON THE FREEWAY WITH ONCOMING TRAFFIC. IT SLOWS DOWN THEN A WRENCH SYMBOL COMES ON. I PURCHASED MY VEHICLE 3 WEEKS AGO. TOOK IT BACK TO THE DEALER AND WAS TOLD BY THE SERVICE DEPT THAT I NEED TO HAVE THE THROTTLE BODY REPAIRED,. THEY ORDERED THE PART AND SAID I NEED TO PAY $100 DEDUCTIBLE. I JUST PURCHASED THIS CAR I SHOULDN'T HAVE TO PAY ANYTHING IF IT WOULD HAVE BEEN CHECKED OUT CORRECTLY I WOULDN'T HAVE HAD THIS PROBLEM. THEY ALSO TOLD ME I NEED A NEW BATTERY!! THREE WEEKS AFTER I PURCHASED IT!! THIS SHOULD HAVE BEEN REPLACED BY THEM FOR FREE, THEY SAID I WOULD NEED TO BUY A NEW BATTERY AND IT WOULD BE $109.00 MORE PLUS THE DEDUCTIBLE. I AM VERY DISAPPOINTED IN THIS CAR. I LOVE THE WAY IT LOOKS BUT AM SO UNSATISFIED WITH THE PERFORMANCE. IF I GET INTO AN ACCIDENT I HOLD FORD CO COMPLETELY RESPONSIBLE FOR ANY DAMAGES, AS I SEE THEY HAVE HAD MANY COMPLAINTS AND THEY ARE NOT DOING ANYTHING ABOUT IT. I AM LOOKING INTO AN ATTORNEY BECAUSE THIS CAR SHOULD NOT BE SOLD IF IT HAS THIS DEFECT, IT IS PUTTING PEOPLES LIVES IN DANGER!! WHAT ARE THEY WAITING FOR TO SEE HOW MANY DEATHS WILL OCCUR BEFORE THEY LET PEOPLE KNOW NOT TO BUY IT. I PLAN ON TELLING EVERYONE NOT TO PURCHASE I FORD. I SHOULD HAVE PURCHASED A HONDA/LIKE BEFORE. *TR
Power train, Sep 12, 2011
WHEN DRIVING ALONG, THE RPMS SHOT UP TO OVER 4500 WITH NO INCREASE IN SPEED OR INCREASE IN PRESSURE ON THE ACCELERATOR PEDAL. THE CRUISE CONTROL WAS ALSO ON AT THE TIME. *TR
Power train, Sep 9, 2011
CAR STOP RESPONDING TO ACCELERATOR,JUST COAST ALONG WRENCH SYMBOL CAME ON DASH. PICKED UP CAR TODAY PAID 200,17 FOR REPAIR GOT 4 MILES AWAY FROM SHOP CAR STOPPED AGAIN. *TR
Power train, Sep 9, 2011
THIS IS THE 4 CYLINDER VERSION OF THE 2010 FUSION. SINCE THE CAR WAS ONLY A FEW MONTHS OLD, THE TRANSMISSION HAS BEEN SLIPPING IN LOW GEAR. AS THE MILEAGE HAS GONE UP IT HAS OCCURRED MORE OFTEN BUT MAINLY IN LOW GEARS. THE PROBLEM HAS BEEN THAT IT DOES NOT SET OFF ANY SERVICE LIGHTS SO THEY HAD NOT BEEN ABLE TO FIND ANYTHING TO FIX. AFTER DRIVING THE CAR FOR ABOUT A YEAR, IT FINALLY HAPPENED AT HIGH SPEED AND TURNED ON THE SERVICE LIGHT. IT WAS BAD ENOUGH THAT I HAD TO PULL OFF THE ROAD. BY THIS TIME, THE TRANSMISSION WAS DAMAGED AND THEY HAD TO REBUILD MANY OF THE PARTS. FORD KNEW THIS WAS OCCURRING AND HAD A BULLETIN ALL ABOUT IT. THIS SHOWS THAT PRIOR TO THE REBUILD, FORD ALREADY KNEW THE TRANSMISSION HAS HAD ISSUES. PRIOR TO THE REBUILD, THE TRANSMISSION HAD BEEN THROUGH MULTIPLE TESTS, A REPROGRAMMING OF THE TRANSMISSION, AND OTHER CHANGES TO THE TRANSMISSION FROM THEIR TECHNICAL SERVICE BULLETINS. I DID OPEN A CASE WITH FORD CUSTOMER SERVICE. THEY ADMITTED TO ME THAT THE TRANSMISSION HAS HAD ISSUES IN OTHER CARS AND THEY ARE WORKING ON HOW TO RESOLVE THEM. SOON AFTER I WAS TOLD THAT, I WAS ASSIGNED TO A DIFFERENT CUSTOMER SERVICE REPRESENTATIVE WHO DENIED THIS FACT. AFTER A FEW MONTHS MORE, I GOT A CALL FROM FORD STATING THAT THEY HAVE NO IDEA HOW TO FIX THE PROBLEM SO THEY ARE JUST CLOSING THE CASE WITH NO RESOLUTION. I ASKED FOR A REPLACEMENT TRANSMISSION AND THEY HAVE SAID NO. IF YOU LOOK IN THE FORUMS FOR THE 2010 FORD FUSION 4 CYLINDER, YOU WILL SEE HOW COMMON THE ISSUE IS. ON TOP OF ALL THIS, MY GAS MILEAGE HAS DROPPED SINCE THE REBUILD OF THE TRANSMISSION. *TR
Power train, Sep 8, 2011
WHILE PULLING INTO TRAFFIC, MY FORD FUSION LOST POWER, WOULD NOT ALLOW ME TO ACCELERATE AND STARTED THRUSTING FORWARD AND JERKING AND THE WRENCH WARNING LIGHT CAME ON. I COASTED TO SAFETY, PUT IT INTO PARK, TURNED THE CAR OFF AND WAITED ABOUT 30 SECONDS, TURNED THE CAR BACK ON AND THE WRENCH LIGHT WAS GONE AND THE CAR SEEMED FINE. FOUR DAYS LATER, THE SAME THING HAPPENED AGAIN. I TOOK MY CAR TO A FORD DEALERSHIP, THEY TOLD ME THEY COULDN'T GET ANY CODES AND HAD ME COME AND GET IT. ABOUT TWO MILES DOWN THE ROAD, IN MIDDLE OF BUSY TRAFFIC, IT HAPPENED AGAIN. I WAS LUCKY ENOUGH TO GET TO SAFETY, I CALLED THE DEALERSHIP AND THEY TOLD ME TO DRIVE IT BACK. THEY STILL COULD NOT GET IT TO DUPLICATE THE PROBLEM, THERE WERE NO CODES BEING THROWN, SO THEY TOLD ME TO COME AND GET THE CAR. I TOLD THEM ABOUT THE NUMEROUS ONLINE COMPLAINTS I FOUND ONLINE ABOUT THIS PROBLEM AND EVERY TIME, IT WAS A BAD THROTTLE BODY. HE SAID THEY CAN'T JUST REPLACE THE THROTTLE BODY UNTIL THEY GET THE CODES. HE TOLD ME TO DRIVE IT UNTIL IT DIES AGAIN, TURN THE CAR OFF BUT NOT BACK ON AND GET IT TOWED TO THEM, THEN MAYBE THEY CAN GET THE CODES. I AM SCARED AND FEEL UNSAFE DRIVING IT. LOOKING AT PAST TIMES IT DIED, IT WAS WHILE DRIVING FOR A WHILE, THEN SHUT OFF THEN RAN SHORTLY AFTER. IT SEEMS TO ONLY BE AN ISSUE WITH THE 2010'S, AND ALWAYS HAPPENS BETWEEN 30-40 THOUSAND MILES, AND IT'S ALWAYS A BAD THROTTLE BODY. I CAN'T EVEN TELL YOU HOW MANY COMPLAINTS I READ ONLINE AND I PERSONALLY KNOW OF TWO OWNERS THAT HAD THE SAME EXACT PROBLEM. OBVIOUSLY IT IS A DESIGN DEFECT THAT NEEDS TO BE RECALLED/REPAIRED. I AM SCARED AND FEEL UNSAFE DRIVING A CAR THAT I AM JUST WAITING ON DYING; I HAVE NEVER BEEN PLACED IN DANGER WITH A VEHICLE LIKE THIS. NO ONE SHOULD BE REQUIRED TO DRIVE IN MIDDLE OF BUSY TRAFFIC JUST WAITING FOR IT TO DIE SO THEY CAN TRY AND GET A CODE. *TR