2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Power train, Aug 7, 2010
CAR HAD NOT BEEN DRIVEN FOR ONE WEEK. EXPERIENCED A JERKY TRANSMISSION SHIFT, MOST SEVERELY WHEN ACCELERATING TO ABOUT 35, THEN LETTING OFF THE GAS TO MAINTAIN SPEED. FEELS LIKE THE TRANSMISSION SHIFT FOR NOT GOOD REASON, AND THE ENGINE JERKS. *TR
Fuel system, Gasoline, Aug 2, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE VEHICLE WAS EQUIPPED WITH A CAP LESS FUEL TANK. THE CONTACT OBSERVED WHENEVER DISPENSING FUEL INTO THE FUEL TANK TO THE FULL CAPACITY, THE AUTOMATIC SHUT OFF WOULD NOT FUNCTION AND FUEL CONTINUED TO SPILL OUT OF THE FILLER NECK ONTO THE GROUND. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE CONTACT HAD SIGNIFICANT T CONCERN OF THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 3,600.
Power train, Jul 31, 2010
I OWN A 2010 FORD FUSION SE V4, THE CAR IS HAVING TRANSMISSION PROBLEM AND NOT FIXED EVEN AFTER IT WAS AT THE DEALERSHIP FOR 2 WEEKS. AFTER ALL THE ARGUMENTS I MANAGE TO GET THE RENTAL CAR (FOCUS) FOR ONLY 5 DAYS. I WROTE LETTER TO BOTH COMPANY AND THE DEALERSHIP BUT I DON'T KNOW HOW SERIOUS THEY ARE TAKING THIS MATTER. PLEASE HAVE THEM REPLACE THE TRANSMISSION OR FIX THE PROBLEM ASAP BEFORE CAR BREAKS DOWN IN MIDDLE OF NO WHERE AND SOMEBODY ENDS UP GETTING HURT. THANK YOU *TR
Power train, Jul 30, 2010
I PURCHASED A 2010 FORD FUSION IN AUGUST OF 2009. THE CAR ALWAYS SHIFTED OUT OF PARK AND INTO GEAR VERY HARD, ESPECIALLY AFTER SITTING FOR SEVERAL HOURS. I THOUGHT NOTHING OF IT. THEN THE TRANSMISSION BEGAN TO "FLARE" BETWEEN GEAR SHIFTS. ESSENTIALLY THE CAR WOULD SHIFT OUT OF GEAR (INTO NEUTRAL) AND THEN HARD SHIFT INTO THE NEXT GEAR. A FORD ENGINEER GAVE ME THE TERM THEY USE "FLARING". FORD REFLASHED THE TRANSMISSION WITHOUT RESOLVING THE PROBLEM AND THEN REFLASHED IT AGAIN WITHOUT RESOLVING THE PROBLEM. THIS IS A SAFETY ISSUE. *TR
Vehicle speed control, Jul 28, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE VEHICLE ABNORMALLY ACCELERATED UP TO 85 MPH. THE CONTACT WAS UNABLE TO STOP THE UNINTENDED ACCELERATION BY DEPRESSING THE BRAKE PEDAL. HE THEN SHIFTED INTO NEUTRAL AND APPLIED EXTREME FORCE TO THE BRAKE PEDAL BEFORE THE VEHICLE CAME TO A STOP. THE CONTACT STATED AS THE VEHICLE WAS COMING TO A STOP, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. HE ALSO NOTICED THE FLOOR MATS WERE HOLDING DOWN THE ACCELERATOR PEDAL. THE CONTACT STATED THE FLOOR MAT WAS PURCHASED AS AN AFTERMARKET FLOOR MAT. HE REMOVED THE FLOOR MATS AND CONTACTED THE MANUFACTURER WHO ADVISED THAT THE FAILURE WOULD NOT HAVE OCCURRED IF THE FLOOR MAT WAS PURCHASED FROM THE MANUFACTURER. THE CONTACT STATED THERE WAS NO INFORMATION IN THE OWNER'S MANUAL PERTAINING TO PROPER FLOOR MAT USAGE. THE FAILURE AND CURRENT MILEAGES WERE 250. UPDATED 10/20/10 *BF UPDATED 10/21/10*JB
Power train, Jul 26, 2010
MY WIFE'S 2010 FORD FUSION SEL HAS 14000 MILES AND THE TRANSMISSION BEGAN TO SLIP. SO MUCH SO, SHE FEARED FOR HER LIFE ON THE WASHINGTON, DC SUBURBAN STREETS SHE DRIVES. THE CAR WOULD NOT SHIFT INTO LOW GEAR CAUSING SEVERAL "ALMOST ACCIDENTS" WITH OTHER DRIVERS ALMOST REAR-ENDING HER IN TRAFFIC. WE TOOK THE CAR INTO KOONS STERLING FORD IN STERLING, VA ON 16 FEBRUARY. WE WERE TOLD THAT IT WAS AN ISSUE AND THAT OUR CAR WOULD BE THERE FOR SEVERAL DAYS. THEY CLAIMED THAT "FORD DOES NOT ALLOW THEM TO PUT IN A NEW OR REBUILT TRANSMISSION" BUT THAT THEY WERE GOING TO "TEAR THE TRANSMISSION DOWN AND REPLACE BANDS AND CLUTCHES" IN MY NEW CAR. I CONTACTED FORD CORPORATE WHO SAID THEY WOULD BE PUTTING A REBUILT TRANSMISSION IN MY CAR. THAT DID NOT SOUND CORRECT TO ME BECAUSE THEY WILL HAVE HAD IT FOR MOST OF TWO WEEKS - I CONFERRED WITH THE DEALER WHO CONFIRMED THAT THEY WERE REBUILDING MY TRANSMISSION FROM SCRATCH (BANDS AND CLUTCHES). I CALLED FORD BACK AND THEY APOLOGIZED FOR THE MISINFORMATION THEY GAVE ME. FORD IS CLUELESS AS TO WHAT THE PROBLEM IS, MUCH LESS HOW TO FIX IT. I CONSIDER THIS AS MUCH OF AN ISSUE AS THE TOYOTA ACCELERATION PROBLEM. WHEN A NEW CAR SCARES YOUR WIFE, THERE IS SOMETHING WRONG. THIS CAR WAS MOTOR TREND'S "CAR OF THE YEAR..." *TR
Power train, Jul 25, 2010
TRANSMISSION ON 2010 FORD FUSION SKIPS OUT OF GEAR AND CLUNKS INTO GEAR AT TIMES. FAILED TO GO INTO GEAR WHEN I WAS PULLING OUT ONTO A BUSY HIGHWAY. I HAD TO PULL OFF THE ROAD TO AVOID BEING HIT BY THE CAR FROM BEHIND.NEAR ACCIDENT. FORD EARLIER ISSUED A RECALL ON THE TRANSMISSION AND RE- CALIBRATED THE POWERTRAIN MODULE. THIS OBVIOUSLY DID NOT WORK BECAUSE OF THE ENSUING ACCIDENT. I TOOK IT BACK TO THE DEALER AND THEY COULD FIND NOTHING WRONG WITH IT. THIS WAS IN JUNE OF 2010. BY JULY, IT WAS WORSE AND I TOOK IT BACK AGAIN. THIS TIME THEY KEPT THE CAR. THEY SAID THEY WOULD TAKE THE TRANSMISSION APART AND GET INSTRUCTIONS FROM FORD HEADQUARTERS. WHEN I CHECKED THE INTERNET, I FOUND PAGE AFTER PAGE OF COMPLAINTS BY FUSION 2010 OWNERS WITH THE SIMILAR TRANSMISSION PROBLEMS. SOME, L OCCUR AFTER 7-10 MONTHS(12,000 MILES) AND SOME MUCH SOONER. I AM CONCERNED THAT IT WILL BE FIXED PROPERLY BECAUSE SOME OWNERS RECEIVED RE-BUILT TRANSMISSIONS AND SOME RECEIVED NEW TRANSMISSIONS, AND THESE FIXES DID NOT ALWAYS WORK ACCORDING TO OWNER TESTIMONY. MY CAR HAS BEEN IN THE SHOP FOR WELL OVER A WEEK ALREADY. ALL I WANT IS MY CAR BACK WITHOUT ANY TRANSMISSION PROBLEMS. LET'S HOPE NOBODY GETS IN A SERIOUS ACCIDENT BECAUSE OF THIS CONDITION. MY COMPLAINT IS WITH FORD HEADQUARTERS, NOT THE DEALER. THE DEALER IS NOT IN CONTROL. *TR
Power train, Jul 25, 2010
IN YELLOWSTONE NATIONAL PARK, I WAS DRIVING NORTH FROM CANYON VILLAGE TO TOWER FALLS. A SIGN SAID, "7% DOWNGRADE 6 MILES ALL VEHICLES USE LOWER GEAR". THE FORD FUSION SE V6 WITH AUTOMATIC GIVES THE CHOICE OF FIRST, WHICH REDLINES AT ABOUT 35 MPH, OR DRIVE, WHICH WILL SHIFT TO 6TH GEAR EVEN ON THE LEVEL AT 35MPH. I HAD TO RIDE THE BRAKES FOR THE NEXT SIX MILES. AT THE BOTTOM OF THE HILL IS A PEDESTRIAN CROSSING AND A SPEED LIMIT OF 15 MPH. I PULLED OFF TO THE PARKING LOT AT TOWER FALLS AND THE SMELL OF HOT BRAKES WAS EVERYWHERE. THE VEHICLE'S WHEELS WERE HOT. IF THE BRAKES HAD FADED, I WOULD HAVE HIT THE PEDESTRIAN CROSSING AT HIGH SPEED UNLESS I FOUND A NICE ROCK WALL TO RUN INTO INSTEAD. THE VEHICLE DESPERATELY NEEDS ENGINE BRAKING. THE ENGINE RAN AT ABOUT 1,000 RPM ALL THE WAY DOWN THE MOUNTAIN. IT IDLES AT ABOUT 500 RPM WHEN HOT, SO THE ENGINE BRAKING WAS NEARLY NONEXISTENT. *TR
Power train, Jul 20, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH THE CONTACT STATED THAT THE VEHICLE BEGAN TO SHIFT HARD. HE STATED THAT THE TRANSMISSION SLIPS, AND AT TIMES WHEN HE ENGAGED THE ACCELERATOR PEDAL IT HESITATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPROGRAMMED THE PCM. THE CONTACT STATED THAT THE FAILURE OCCURRED AGAIN AND THE DEALER REPLACED THE VALUE BODY. HE STATED THAT THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHEN THE COMPLAINT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 7,200 AND THE CURRENT MILEAGE WAS 8,300.
Power train, Jul 19, 2010
I HAVE A 2010 FORD FUSION WHICH WAS RECALLED FOR THE TRANSMISSION PROBLEMS. I BROUGHT IT IN FOR THE HARD SHIFTS AND WHEN PUT INTO DRIVE IT FEELS AS IF THE TRANSMISSION IS GOING TO FALL OUT OF THE FRONT END. THEY KEEP TELLING ME NOTHING IS WRONG WITH THE CAR. THIS IS CRAZY SEEING THIS IS A NEW VEHICLE WITH ONLY 5,000 MILES ON IT. *TR
Power train, Jul 18, 2010
AFTER THE CAR HAS BEEN UNUSED FOR 2 OR MORE DAYS, THE TRANSMISSION EVIDENCES AN ENGINE FLAIR WHERE THE GEARS ARE DISENGAGED, FOLLOWED BY A VERY HARD SHIFT BETWEEN 2ND AND 3RD GEARS. SOMETIMES IT ALSO FLARES BETWEEN 4TH AND 5TH. THIS IS A SAFETY ISSUE ON LEFT TURNS AND WHEN MERGING INTO TRAFFIC. *TR
Vehicle speed control, Jul 16, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHEN DEPRESSING THE ACCELERATOR PEDAL, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. THE VEHICLE WOULD SPORADICALLY ACCELERATE AT A RAPID PACE. THE FAILURE WOULD PERSIST EVEN AFTER THE CONTACT WOULD REMOVE HER FOOT FROM THE ACCELERATOR PEDAL. THE DEALER CONTACTED THE MANUFACTURER WHO ADVISED HIM NOT TO MAKE ANY REPAIRS TO THE VEHICLE. THE MANUFACTURER ADVISED THAT AFTER SIXTY DAYS, THE VEHICLE SHOULD CORRECT ITSELF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT WAS UNKNOWN.
Seats, Jul 12, 2010
2010 FORD FUSION HEAD RESTS REALLY HURT THE NECK AND SHOULDERS AFTER ANY PERIOD OF DRIVING. FORD NEEDS TO REPLACE WITH BETTER ERGO HEAD RESTS. *TR
Seats, Jul 12, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION S. THE CONTACT STATED THAT WHEN THE HEADREST WERE IN THEIR PROPER FORWARD POSITION, THEY WOULD PUSH THE PASSENGERS HEADS FORWARD AND CAUSE HIM TO LEAN FORWARD. THE HEAD RESTS WERE TURNED BACKWARDS TO ALLEVIATE THE PRESSURE. THE DEALER ADVISED THE CONTACT THAT THEY WERE UNABLE TO PROVIDE ANY ASSISTANCE OR REPAIR THE VEHICLE IN ORDER TO CORRECT THE DESIGN OF THE HEADREST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 100 AND THE CURRENT MILEAGE WAS APPROXIMATELY 7,000. UPDATED 09/16-10 *BF UPDATED 09/20/10*JB
Vehicle speed control, Jul 9, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED DOWN HILL IT WOULD NOT ADJUST THE SPEED; YET, THE RPMS INCREASED TO 4000 WHILE THE ENGINE MADE A HIGH PITCH SCREAMING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE SOFTWARE REPAIRED; HOWEVER, IT WOULD NOT SOLVE THE PROBLEM. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT MUST BE A CHARACTERISTIC OF THE VEHICLE AND THEY DON'T KNOW HOW TO REPAIR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 13,000. UPDATED 10/21/10. *LJ THE CONSUMER STATED INSTEAD OF SLOWING THE ENGINE DOWN TO MAINTAIN SPEED WHEN GOING DOWN A STEEP GRADE, IT REVS REALLY HIGH. A SERVICE TECHNICIAN STATED THERE WAS DEFINITELY SOMETHING WRONG, BUT THERE WAS NO FIX FOR IT. UPDATED 10/26/10
Seats, Jul 1, 2010
THE 2010 FORD FUSION HAS POORLY DESIGNED DRIVER/PASSENGER HEAD RESTRAINTS. I, OF HEIGHT 5'7", TEST DROVE ONE YESTERDAY, AND GOT NO FURTHER THAN 0.25 MILES BEFORE NEEDING TO PARK. THE HEADREST IS ANGLED FORWARD, CAUSING EXCESSIVE NECK STRAIN, AND THERE IS NO WAY TO ADJUST ITS TILT TO A MORE VERTICAL POSITION. I DID SUBSEQUENTLY COMPLETE THE TEST DRIVE, ALBEIT WITH FREQUENT BODILY ADJUSTMENTS. DRIVING THIS VEHICLE WITH PROPER POSTURE IS IMPOSSIBLE WITH THESE HEAD RESTRAINT DESIGN. PS: THE LINK BELOW FOR EMAILING THE NHTSA IS BROKEN. HTTP://WWW.NHTSA.GOV/NHTSA-DPMEXTN/JSP/EMAIL/EMAIL_NHTSA.JSP. *TR
Vehicle speed control, Jun 25, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT LIGHTLY DEPRESSED THE ACCELERATOR PEDAL FROM A COMPLETE STOP WHEN THE VEHICLE ABNORMALLY ACCELERATED AT A RAPID RATE OF SPEED. SHE WAS ABLE TO STOP THE UNINTENDED ACCELERATION BY APPLYING THE BRAKES AND MOVED THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,000. UPDATED 08/11/10. *LJ UPDATED 08/17/10*JB
Seats, Jun 24, 2010
I JUST BOUGHT A 2010 FORD FUSION. I KNOW NOW WHY THEY ONLY ALLOW YOU TO TEST DRIVE THESE CARS AROUND THE BLOCK. THE FIRST TIME I DROVE IT, I GOT A BURNING PAIN DOWN MY NECK AND A PIERCING HEADACHE. THE HEADREST IS A WEDGE WITH THE GREATEST PROTRUSION HITTING THE GREATEST PROTRUSION OF THE BACK OF YOUR HEAD. NO ADJUSTMENT OF THE SEAT OR HEADREST HELPS. I TRIED TO RETURN THE CAR IMMEDIATELY, BUT THEY REFUSED. THIS WEIRD ANGLE PUTS YOUR CHIN DOWN ON YOUR CHEST AND YOUR SIGHT LINE IN A HAZARDOUS ALIGNMENT. IF THERE WERE A WRECK, THE ANGLE WOULD CAUSE YOUR NECK TO SNAP. FORD IS AWARE OF THIS, APPARENTLY, AND HAS RECEIVED MANY COMPLAINTS, YET DOES NOTHING. PEOPLE ARE RESORTING TO TURNING THE HEADREST AROUND, WHICH WILL NOT PROTECT AGAINST WHIPLASH, OR HAVING IT BENT IN A VISE, WHICH COULD ALLOW IT TO BREAK IN A COLLISION. ALL THE FORDS NOW HAVE THIS DANGEROUS TORTURE DEVICE, SO YOU CANNOT CHANGE THEM. HELP! *TR
Steering, Jun 23, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHEN APPLYING THE BRAKES FROM ANY SPEED, THE STEERING WHEEL WOULD SLIGHTLY TURN TO THE RIGHT. THE VEHICLE WAS NOT DIAGNOSED AND THE CONTACT STATED HE NOTICED THAT FAILURE SINCE PURCHASING THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 1,300. UPDATED 08/11/10. *LJ THE CONSUMER STATED THE VEHICLE WOULD PULL TO THE LEFT OR RIGHT WHEN COMING TO A STOP. UPDATED 08/17/10*JB
Visibility, Jun 21, 2010
ON JUNE 19, 2010 A LARGE CRACK DEVELOPED IN MY WINDSHIELD OF MY 10 MONTH-OLD 2010 FUSION HYBRID. NO FOREIGN OBJECT STRUCK IT. A FORD DEALERSHIP IS ATTEMPTING TO ATTRIBUTE THE CRACK TO A FOREIGN OBJECT WITH NO OBJECTIVE EXPLANATION. THE CRACK CONTINUED TO GROW ACROSS THE ENTIRE WINDSHIELD MAKING THE VEHICLE UNSAFE TO OPERATE. *TR
Vehicle speed control, Jun 17, 2010, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING IN EXTREMELY HEAVY TRAFFIC APPROXIMATELY BETWEEN 3-4 MPH, AN UNEXPECTED INCREASE OF ACCELERATION OCCURRED. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE WHICH CAUSED THE VEHICLE TO CRASH INTO THE PROCEEDING VEHICLE. THERE WAS NO PERSONAL INJURY OR DAMAGE TO THE VEHICLE. A POLICE REPORT WAS NOT FILED. THE AUTHORIZED DEALER WAS NOTIFIED OF THE ACCELERATION FAILURE. THE CONTACT STATED THE VEHICLE WOULD BE TAKEN TO THE AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 960. UPDATED 07/12/10*JB
Power train, Jun 7, 2010
VEHICLE SHIFTS UNUSUALLY BETWEEN 2ND & 3RD GEAR AND 3RD & 4TH GEAR. THE CONDITION IS WORSE IN WET AND/OR COLD WEATHER. ON TOP OF THE REGULAR MALFUNCTION OF THE GEAR SHIFTING, ON THREE SEPARATE OCCASIONS THE VEHICLE HAS SLAMMED BETWEEN GEARS CREATING A "REAR END CRASH TYPE FEEL" TO THE PASSENGERS INSIDE THE VEHICLE. THE DEALERSHIP CLAIMS THAT THE CAR SHIFTS PROPERLY IN COMPARISON TO "LIKE" VEHICLES WHICH MAKES THE UNUSUAL SHIFTING CONDITION "NORMAL" TO THE 2010 FORD FUSION. *TR
Vehicle speed control, Jun 7, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. WHILE STOPPED WITH HER FOOT ON THE BRAKE, THE CONTACT STATED THAT THE VEHICLE ATTEMPTED TO SURGE FORWARD. THE CONTACT APPLIED HEAVY PRESSURE TO THE BRAKE TO KEEP THE VEHICLE FROM MOVING WHILE IT ATTEMPTED TO SURGE FORWARD THREE TIMES. ONCE THE ENGINE STOPPED REVVING, THE CONTACT ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD ONLY MOVE VERY SLOWLY. THE SERVICE ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL SO THE CONTACT PULLED OVER AND SHUT OFF THE VEHICLE. UPON RESTART THE VEHICLE OPERATED AS NORMAL AND WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 1,100.
Engine and engine cooling, Jun 7, 2010, crash
I OWN A 2010 FORD FUSION HYBRID. I WAS PULLING MY CAR INTO MY GARAGE TO PARK IT. I HAD SLOWED MY CAR DOWN VERY SLOWLY BEFORE I PULLED INTO MY DRIVEWAY. THE CAR WAS "IDLING" INTO THE DRIVEWAY. ABOUT 5 FEET FROM THE WALL AND 2 FEET FROM WHERE I USUALLY STOP, THE ACCELERATOR SLOWLY PULLED DOWN TOWARD THE FLOOR. IT TOOK ME ONE OR TWO SECONDS TO REALIZE WHAT WAS HAPPENING. DURING THAT TIME, MY CAR MOVED HEAD ON TOWARD THE GARAGE WALL. I PRESSED ON THE BRAKE AND THE CAR STOPPED. THE CAR HAD ALREADY SLAMMED STRAIGHT INTO THE WALL OF MY GARAGE. MY TODDLER WAS IN THE BACKSEAT OF THE CAR AND STARTED CRYING. I WAS SHOCKED BY WHAT HAD HAPPENED. I LOVED THAT CAR AND ALWAYS BELIEVED THAT IT WAS THE PERFECT CAR. NOW, I HAVE DAMAGE TO THE CAR AND TO MY HOUSE. MOST IMPORTANTLY, THE CAR SPONTANEOUSLY ACCELERATED AND A PERSON COULD HAVE BEEN CAUGHT BETWEEN MY CAR AND THAT GARAGE. I WAS GOING TO GO TO A POPULAR GROCERY STORE IN MY NEIGHBORHOOD THAT DAY. BUT, I DECIDED NOT TO DO SO BECAUSE MY TODDLER WAS LOOKING SLEEPY. IF I HAD GONE TO THE STORE, I COULD HAVE RUN A SHOPPER OVER WITH MY OUT-OF-CONTROL CAR. I CALLED THE DEALERSHIP WHO SOLD ME THE CAR IMMEDIATELY. THEY DID NOT CALL ME BACK. *TR
Engine and engine cooling, Jun 3, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THE ENGINE WOULD INTERMITTENTLY STALL WITHOUT WARNING AND LOSE ALL POWER. THE DEALER PERFORMED DIAGNOSTIC TESTING AND FOUND THE AIR FILTER WAS NOT PROPERLY INSTALLED AND WAS CAUSING THE VEHICLE TO STALL. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER ADVISED THERE COULD BE NO REPAIRS MADE TO THE VEHICLE UNTIL THE FAILURE WAS ABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 900 AND THE CURRENT MILEAGE WAS APPROXIMATELY 14,000. UPDATED10/27/10.*LJ