2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Power train, Jun 3, 2010
I HAVE A FORD FUSION 2010. I FIRST NOTICED MY CAR HAD AN ISSUE IN APRIL. I WAS BEHIND A TRUCK AND IT WAS SLOWING DOWN SO I STEPPED ON THE BRAKE. I TOOK MY FOOT OFF THE BRAKE AND THE CAR ACCELERATED BY ITSELF. I WAS IN KY OVER THE WEEKEND AND NOTICED THE CAR SPEEDING UP INTO PASSING GEAR AFTER I STEPPED ON THE BRAKE. I GET HOME FROM KY AND FIND A RECALL FOR A TRANSMISSION ISSUE. I DID NOT REPORT THE PROBLEMS I WAS HAVING TO THE DEALER BECAUSE I SAW WHAT THE MEDIA DID TO OWNERS OF TOYOTAS SAYING THAT THEIR FOOT SLIPPED OFF THE BRAKE AND ON TO THE GAS. I TOOK THE CAR TO THE DEALER FOR THE RECALL ISSUE THIS PAST TUESDAY. IT WAS NOTED I WAS THE FIRST TO REPORT THAT THE CAR ACCELERATED BY ITSELF. I'M NOT SURE IF I FALL INTO THE STUPID CATEGORY OR NOT BUT I DID NOTICE IN THE PAPER YESTERDAY THAT FLOOR MATS MAYBE CAUSING THE ACCELERATING ISSUE. WHO EVER SAID THIS IS REALLY THE STUPID ONE. AND PLEASE DO NOT BLAME THIS ON DRIVING HABITS I'M AVERAGING 25.1 MILES PER GALLON. DO I TRUST MY CAR WITH ONLY 4100 MILES ON IT? WOULD YOU? *TR
Equipment, Jun 2, 2010
2010 FORD FUSION HYBRID. FLOOR MAT AS INSTALLED AT DEALER JAMMED AGAINST ACCELERATOR. DRIVER WAS ABLE TO STOP THE VEHICLE AND CORRECT THE PROBLEM BY UNSTACKING DEEP WEATHER FLOOR MATS FROM REGULAR FLOOR MAT. *TR
Visibility, Jun 1, 2010
WHILE DRIVING OUR BRAND NEW FORD FUSION SEDAN SE ON THE FREEWAY AROUND 2PM. I WAS FAR AWAY FROM CARS AND I DON'T DRIVE NEAR SEMI'S OR DUMP TRUCKS I HEARD A NOISE IN THE WINDSHIELD FRAME ON THE PASSENGER SIDE MID WAY UP AND THEN A HORIZONTAL CRACK APPROX 14 INCHES APPEARED. I GOT OFF THE NEXT EXIT AND CALLED OUR DEALER IMMEDIATELY AND THEY SAID BRING INTO SERVICE DEPT 7AM NEXT MORNING. THE SERVICE DEPT LOOKED AT WINDSHIELD AND FRAME AND STATED IT WAS A MICROSCOPIC CHIP. WE HAD TO PAY ALMOST $400 FOR A NEW WINDSHIELD AND WE STILL THINK IT WAS A DEFECTIVE WINDSHIELD. IT WAS AT APPROX 1,000 MILES. IT'S INTERESTING AND CONCERNING A FRIEND OF OURS BOUGHT A FORD FUSION S AT THE SAME DEALER OVER A MONTH AGO AND AFTER 2 WEEKS HIS WINDSHIELD DID THE SAME THING. WE'D APPRECIATE YOU CHECKING INTO THIS. I SPOKE WITH THE BUSINESS MANAGER AT THE DEALER THE DAY IT HAPPENED AND HE SAID MAYBE IT'S THE HEAT. I HAD 2 OF THE WINDOWS DOWN PARTIALLY IN THE BACK. WHERE'S THE QUALITY CHECKS THEY MAKE. THANK YOU. *TR
Vehicle speed control, Jun 1, 2010
I WAS DRIVING A FORD FUSION THAT I HAD RENTED FROM HERTZ IN MINOT, NORTH DAKOTA. I WAS PULLING OUT OF THE PARKING SPACE AND LUCKILY HAD MY FOOT ON THE BRAKE WHEN THE CAR SUDDENLY ACCELERATED. I HAD TO PUSH DOWN VERY HARD ON THE BRAKE PEDAL TO KEEP THE CAR UNDER CONTROL. I IMMEDIATELY PUT THE CAR IN "PARK" AND THE ACCELERATION SLOWED DOWN. I DROVE THE CAR THAT DAY BUT REPORTED THE INCIDENT TO HERTZ AND URGED THEM TO GET THE CAR CHECKED. THE FORD FUSION HAD LESS THAN 3000 MILES ON THE ODOMETER SO I ASSUME THAT IT WAS A 2010 MODEL. *TR
Structure, Jun 1, 2010
SAFETY ISSUE. DESIGN/ENGINEERING DEFECT. 2010 FUSION HYBRID. FOOT SPACE BETWEEN THE KNEE AIRBAG HOUSING AND BRAKE PEDAL IS SEVERELY AND DANGEROUSLY RESTRICTED BY THE PHYSICAL PRESENCE, BULK, AND LOCATION OF THE KNEE AIRBAG. THIS DELAYS RESPONSE FOR INSTANT BRAKE DEPLOYMENT FOR EMERGENCY DECELERATION. VERTICAL CLEARANCE IS ~4" AND IS LESS IF APPROACHED AT AN ANGLE, SWIVELING ON HEEL FROM ACCELERATOR TO BRAKE. LIFTING FOOT WITH LEG FROM HIP BUMPS FOOT AGAINST AIRBAG HOUSING, STOPPING SMOOTH TRANSITION TO PEDAL WITH EITHER FOOT. FOOT THEN MUST SLIDE HORIZONTALLY INTO NARROW SPACE TO ENGAGE BRAKES. FOOT SPACE IS DANGEROUSLY RESTRICTED EVEN WITH DRIVING MOCS. I HAVE EXCELLENT REFLEXES AND 60-YEAR SAFE DRIVING RECORD WITH NO MOVING VIOLATIONS. BUT IN CONGESTED FREEWAY CONDITIONS DURING A 3600-MILE ROAD TRIP I FELT REQUIRED TO DRIVE WITH LEFT FOOT POISED ABOVE THE BRAKE PEDAL TO LIMIT EMERGENCY RESPONSE TIME. WITH ONLY SHORT TRIPS FOR 1500 MILES, I AT FIRST THOUGHT I MIGHT GET USED TO THIS PROBLEM. THIS LIMITATION AND THE EXTRAORDINARY DRIVING PRACTICES REQUIRED FOR SAFETY ONLY BECAME PAINFULLY APPARENT DURING THE ROAD TRIP. THIS SAFETY ISSUE WAS REPORTED TO FORD MOTOR COMPANY TODAY. DESIRE PHYSICAL REMOVAL OF KNEE AIRBAG WITH ALL MOUNTING HARDWARE AND REPROGRAMMING OF SOFTWARE TO IGNORE ITS ABSENCE. NOTE: THE REQUIRED "INCIDENT DATE" ON THIS FORM IS THE APPROXIMATE DATE OF MANUFACTURE, LISTED ON THE ROCKER PANEL AS 10/09. THIS IS AN ENGINEERING DESIGN DEFECT WHICH APPEARS TO HAVE BEEN AN AFTERTHOUGHT. NO ACCIDENT HAS RESULTED ONLY BECAUSE I HAVE DEVOTED ASSIDUOUS ATTENTION TO MITIGATING THE PROBLEM BY SHOE CHOICE AND EXTREMELY CAREFUL DRIVING PRACTICE. *TR
Power train, Jun 1, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT HIS VEHICLE WAS SERVICED AT AN AUTHORIZED DEALER FOR AN UNKNOWN TRANSMISSION REPAIR. AFTERWARD, WHENEVER HE WOULD RELEASE HIS FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE WOULD DOWN SHIFT AND THE FAILURE WOULD RECUR AT ANY TRAVELED SPEED. THE DEALER INFORMED THE CONTACT THAT THEY HAD RECALIBRATED THE POWER CONTROL MODULE IN ACCORDANCE WITH A NEW FEDERAL REGULATION. THE VEHICLE WAS NOT FURTHER REPAIRED AND THE FAILURE CONTINUED TO RECUR. THE FAILURE MILEAGE WAS 1,500 AND THE CURRENT MILEAGE WAS 1,900.
Power train, May 27, 2010
2010 FORD FUSION TRANSMISSION SLIPPED ON HIGHWAY AT 70 MILES PER HOUR. RPM'S INCREASED, LOSS OF SPEED - HAD TO EXIT FREEWAY ACROSS TRAFFIC AT A VERY LOW SPEED - WAS AFRAID THE CAR WAS GOING TO STALL. FORD ROADSIDE ASSISTANCE TOWED VEHICLE TO BRIARWOOD FORD IN SALINE - WAITING FOR REPAIRS. REQUESTED NEW TRANSMISSION VS. REPAIR - FORD NOT COMPLYING. VEHICLE HAD JUST BEEN AT SUBURBAN FORD IN WATERFORD FOR OIL CHANGE AND "RECALL" ON TRANSMISSION CELLULOID ISSUE 6 DAYS PRIOR. WAS TOLD THAT IT CHECKED OUT FINE. *TR
Vehicle speed control, May 25, 2010
SEVERAL WEEKS BEFORE THE INCIDENT, I REMOVED THE DRIVER'S SIDE ALL-WEATHER FLOOR MAT (THE FACTORY-DEVELOPED OPTIONAL ONE) FROM OUR 2010 FORD FUSION HYBRID AND TOSSED IT IN THE TRUNK. IN THE DAYS LEADING UP TO THIS INCIDENT, THE CAR HAD BEEN TO THE BODY SHOP AND THE CAR WASH. AS NEAR AS I CAN TELL AN ATTENDANT AT ONE OF THOSE PLACES MUST HAVE DISCOVERED THE MAT IN THE TRUNK AND "HELPFULLY" REINSTALLED IT. BUT I DIDN'T NOTICE THIS RIGHT AWAY. WHEN COMMUTING TO WORK ON APRIL 16TH, I PRESSED THE ACCELERATOR TO THE FLOOR AS I MOVED INTO A MUCH FASTER TRAFFIC LANE. UPON COMPLETION OF THIS MANEUVER I EASED UP ON THE GAS, BUT THE PEDAL STAYED DOWN AND THE CAR KEPT ACCELERATING, UNINTENTIONALLY AT THIS POINT. AT FIRST I WASN'T SURE WHAT WAS GOING ON, BUT AFTER ABOUT 3 OR 4 SECONDS I HEARD A "CLICK", THE PEDAL RETURNED TO NORMAL AND THE CAR SLOWED. IT WAS THEN THAT I THOUGHT OF THE ALL-WEATHER FLOOR MAT, AND WHEN TRAFFIC CLEARED I TRIED ANOTHER EXPERIMENTAL FULL-THROTTLE DAB TO SEE IF I WAS CORRECT. IT HAPPENED AGAIN (BUT I WAS READY FOR IT), WITH THE PEDAL RELEASING ON ITS OWN AFTER A FEW SECONDS, JUST LIKE BEFORE. AT THIS POINT I WAS CAREFUL NOT TO DISTURB THE MAT'S POSITION SO I COULD TAKE VIDEO OF THE PROBLEM ONCE I ARRIVED AT WORK. ONCE IN THE GARAGE, AND WITH THE ENGINE OFF, I WAS ABLE TO REPLICATE THE FLOOR MAT-THROTTLE INTERFERENCE ON-CAMERA. AS BEFORE, THE PEDAL STAYED STUCK FOR ABOUT 3 SECONDS AFTER I PRESSED IT TO THE FLOOR. I WAS ABLE TO REPEAT THIS SEVERAL TIMES. BUT IN ONE TRIAL THE STUCK THROTTLE PERSISTED FOR OVER 30 SECONDS, WITH THE PEDAL STAYING STUCK DESPITE VIGOROUS STAMPING IN AN EFFORT TO FREE IT. THE ONLY WAY IT CAME LOOSE WAS BY LIFTING MY HEEL WHICH, IN THE NORMAL DRIVING POSTURE, HAD APPARENTLY BEEN PINNING THE MAT DOWN AND MAKING IT LESS FLEXIBLE. WITH THE HEEL PRESSURE REMOVED, THE MAT BENT UP OUT OF THE WAY AND THE PEDAL BEGAN A SLOW RETURN. A YOU TUBE VIDEO LINK IS AVAILABLE UPON REQUEST. *TR
Power train, May 20, 2010
WHEN DRIVING THE AUTOMATIC TRANSMISSION SOMETIMES SLIPS OUT OF GEAR AND GOES TO NEUTRAL. THIS PROBLEM HAPPENS FROM 10-40MPH AT 0-50% THROTTLE. LOSS OF POWER HAPPENS BETWEEN 5-10 SECONDS AND THE ENGINE RPMS WILL INCREASE TO 7,000 RPMS. DEPRESSING THE THROTTLE ALLOWS THE TRANSMISSION TO ENGAGE AGAIN WITH AN ABRUPT AND HARD SHIFT. ACCELERATING AGAIN AFTER THIS IS VERY SLOW AND SLUGGISH AND IS BELIEVED THAT THE CAR IS IN AN UPPER GEAR. ALMOST CAUSED A WRECK THAT COULD HAVE ENDED MY LIFE BETWEEN TWO TRACTOR TRAILERS BECAUSE OF LOSS OF POWER AND FAILURE TO ACCELERATE. *TR
Power train, May 10, 2010
TRANSMISSION SLIPS . MAKES LOUD BANGING NOISE. FIRST OCCURRED WITH 750 MILES ON CAR. CAR TAKEN IN FOR SERVICE, WAS TOLD "MODULE" WAS REPLACED, NOT SO. THEY HAVE THUS FAR REFUSED TO PROVIDE DOCUMENTATION AS TO WHAT THEY DID. SAME THING HAPPENED AGAIN 4 DAYS LATER. AGAIN TOOK IN FOR SERVICE, THIS TIME I WAS TOLD "COMPUTER" WAS REPLACE, ONCE AGAIN NOT SO. HE HAVE SO FAR REFUSED TO PROVIDE DOCUMENTATION AS TO WHAT WAS DONE. SAME THING AGAIN AGAIN ABOUT 1 WEEK LATER. 1035 MILES. CAR NOW AT DEALER FOR REPAIRS, THERE NOW FOR 7 DAYS ?? *TR
Latches/locks/linkages, May 9, 2010
I OWN A 2010 FORD FUSION HYBRID WITH 7,722 MILES. YESTERDAY, WHILE TRAVELING ON THE INTERSTATE (IN SD) AT 80 MPH, THE RIGHT FRONT DOOR SPONTANEOUSLY OPENED. (THERE SEEMED TO BE A SAFETY LATCH SIMILAR TO ONE ON THE HOOD OF A CAR, SO IT POPPED OPEN AND THE INTERIOR "LOCK/UNLOCK" SWITCHES OPENED BUT THE DOOR ITSELF DID NOT OPEN ANY DISTANCE.) WE CHECKED THE LOCK MECHANISM AND ALSO TRIED TO RECALL IF WE COULD HAVE DONE ANYTHING TO CAUSE THE DOOR TO OPEN BUT COULD FIND/RECALL NOTHING. *TR
Power train, May 7, 2010
TRANSMISSION SLIPS AND LOUD BUMPING NOISE. CAR GOES FROM 1ST TO 2ND GEAR AND JERKS. TRANSMISSION SLIPS BETWEEN 60-70MPH. I WAS ALMOST T-BONED!!!! *TR
Power train, May 6, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION SEL. WHILE DRIVING APPROXIMATELY 45 MPH ON A HILL, THE TRANSMISSION FAILED AND THE CONTACT WAS UNABLE TO CHANGE GEARS. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 6,005.
Exterior lighting, May 6, 2010
2010 FORD FUSION SE, HEAD LIGHTS AND DASH BOARD LIGHTS ARE ON AT ALL TIMES BUT THE TAIL LIGHTS ARE NOT, THIS MODEL DOES NOT HAVE AUTOMATIC ON SWITCH. FIRST NIGHT I DROVE THE CAR A NEIGHBOR TOLD ME I HAD NO TAIL LIGHTS, I HAD STRONG RUNNING LIGHTS THAT I WAS DRIVING BY THAT I THOUGH WERE AUTOMATICALLY SWITCHED HEAD LIGHTS. MY HUSBAND DROVE THE CAR AND ASSUMED THE SAME. WE DID FIGURE IT OUT. ON 4/24 I WAS ISSUED A WARNING FOR NO TAIL LIGHTS. I SPOKE TO OTHER OWNERS AND THEY TOO HAVE BEEN PULLED OVER FOR NO TAILLIGHTS. ALSO WAS FOLLOWING A FUSION LAST WEEK THAT DID NOT HAVE TAIL LIGHTS. THIS IS DANGEROUS, THE TAIL LIGHTS SHOULD BE PART OF THE RUNNING LIGHT CIRCUIT OR THE RUNNING LIGHTS SHOULD NOT BE SUFFICIENT TO DRIVE BY. I JUST WANTED TO BE ON THE RECORD BEFORE I GET REAR ENDED AT DUSK AFTER I REALIZE THAT I HAVE NOT TURNED ON MY TAIL LIGHTS. *TR
Power train, May 2, 2010
TRANSMISSION SLIPS AND CLUNKING NOISE. CAR GOES FROM 1ST TO 2ND GEAR AND BUCKS. ALMOST GOT REAR ENDED TWICE. ALSO TRANSMISSION SLIPS AT HIGH SPEEDS. *TR
Vehicle speed control, Apr 26, 2010
I BOUGHT A 2010 FORD FUSION FROM SHAEFER FORD IN CUMBERLAND MD ON 3/17/10. ON 4/15/10 I WAS DRIVING ON 220 SOUTH FROM MY HOME IN BEDFORD TO CUMBERLAND. I PASSED A TRUCK AND THEN TRIED TO SLOW DOWN AND THE ACCELERATOR WOULD NOT RESPOND TO THE BRAKE PRESSURE. FOR OVER 1 MILE I HAD BRAKE ALL THE WAY TO THE FLOOR AND THE VEHICLE WAS STILL GOING AT 45 MPH. I SAW 4-5 CARS STOPPED IN FRONT OF ME SO I TURNED OFF THE CAR AND WAS ABLE TO STEER TO THE SHOULDER AND THE TRUCK PASSED ME. I CALLED SHAEFFER FORD AND WAS TOWED TO THEIR LOT. I LEFT THE CAR AND LATER THAT DAY I WAS TOLD THAT THE FLOOR PAD HAD HOOKED ONTO THE ACCELERATOR SO THAT IT DID NOT DECELERATE. THEY SAID THEY CHECK EVERYTHING AND THAT EVERYTHING WAS OK AND THE BRAKES WERE NOT DAMAGED. I DROVE THE CAR HOME THAT AFTERNOON. *TR
Visibility, Apr 22, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT ON APRIL 16, 2010 WHILE DRIVING AT APPROXIMATELY 55 MPH, A ?PEA SIZED STONE? HIT THE WINDSHIELD IN THE CENTER NEAR THE WIPER BLADES. THE WINDSHIELD INITIALLY HAD A ?CHIP? IN IT WHICH EXPANDED TO A CRACK ABOUT 18 INCHES LONG. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER BUT WAS OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 968. THE CURRENT MILEAGE WAS 988.
Power train, Apr 15, 2010
HARD SHIFT/CLUNKING NOISE, LEFT WHEEL HOP THEN NO GEAR (NEUTRAL) USUAL SHIFTING FROM 2 - 3. NO PASSING IN THIS VEHICLE, WILL JUMP OUT OF GEAR WHEN SHIFTING FROM 2 - 3. *TR
Power train, Apr 14, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT IN ORDER TO SHIFT GEARS, SHE WOULD HAVE TO ALLOW THE VEHICLE TO IDLE FOR APPROXIMATELY EIGHT MINUTES. THE DEALER WAS UNABLE TO OFFER A REMEDY FOR THE FAILURE. THE CONTACT CONFIRMED SHE HAD EXPERIENCED THE FAILURE ON MULTIPLE OCCASIONS. THE FAILURE MILEAGE WAS 9 AND THE CURRENT WAS 900. UPDATED 05/18/2010. *LJ
Air bags, Apr 14, 2010
I BOUGHT A FORD FUSION 2010, JAN 6, SERVICETRACK LIGHT STAYS ON, DID NOT DRIVE. JAN 8 , SEND TO DEALER, DEALER SAID RCM(MODULE CONTROLS AIRBAG,ETC) IS NOT WORKING,ORDER RCM FROM FORD. THEY REPLACED THE RCM FOR THE NEW CAR, AND I NOTICED THAT "SERVICEADVANSETRAC " PROMPT USER AT THE START,COMES WITH A WARNING SOUND, ANNOY AND FEELS VERY UNSAFE,I DEAL WITH FORD BUT THEY CLAIM IT IS NORMAL!!!!!. I THINK THAT THIS IS STILL PROBLEM FROM RCM AND IT CONTROLS AIR BAG, I AM VERY VERY UPSET ABOUT THE CAR. *TR
Seats, Apr 9, 2010
IINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) HAVE RECENTLY PURCHASED A 2010 FORD FUSION HYBRID, VIN [XXX]. I LOVE EVERYTHING ABOUT THE CAR EXCEPT THE FRONT SEAT HEAD RESTRAINTS. THEY ARE ANGLED TOO FAR FORWARD AND ARE NOT ADJUSTABLE EXCEPT FOR HEIGHT. THEY FORCE THE HEAD TO BEND FORWARD, CHIN DOWN, SO THAT TO LOOK OUT THE WINDSHIELD ONE HAS TO HAVE THE EYES IN A "LOOKING UP" POSITION, CAUSING EYE MUSCLE STRAIN. MY WIFE HAS BACK PROBLEMS AND THIS NON-ADJUSTABLE DESIGN EXACERBATES THE SITUATION IN HER OPINION AND IN HER CHIROPRACTOR'S OPINION. WE THINK FORD SHOULD PROVIDE REPLACEMENT HEADRESTS THAT ALLOW THE UPPER CERVICAL VERTEBRAE TO BE ALIGNED WITH THE LOWER SPINE WHEN THE RIDER'S BACK IS IN FULL CONTACT WITH THE SEAT BACK. I HAVE ENJOYED HAVING CARS IN WHICH THE HEADREST CAN BE PIVOTED TO ALLOW DRIVERS OF DIFFERENT BUILDS TO FIND A COMFORTABLE HEAD AND NECK POSITION WITHOUT COMPROMISING THE GOAL OF PROTECTION AGAINST WHIPLASH INJURY. PLEASE GET FORD MOTOR COMPANY TO REPLACE THESE UNCOMFORTABLE, INTRUSIVE HEADRESTS WITH REDESIGNED ONES! *TR
Power train, Apr 4, 2010
TRANSMISSION SLIPS OUT OF GEAR. *TR
Electrical system, Apr 2, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WHEN SHE DROVE OVER A POTHOLE IN THE ROAD PREFACED BY A CHIMING SOUND. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED AN UPLOAD FOR THE COMPUTER SYSTEM; HOWEVER, THE UPLOAD DID NOT REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME BUT THE VEHICLE STALLED AGAIN WHEN THE CONTACT WAS DRIVING IT HOME. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP WHERE IT REMAINED FOR TWO WEEKS BEFORE IT WAS RETURNED. THE CONTACT WAS UNAWARE OF HOW THE VEHICLE WAS REPAIRED BUT STATED THAT THE FAILURE HAD NOT OCCURRED SINCE IT WAS REPAIRED THE THIRD TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE CURRENT MILEAGE WAS APPROXIMATELY 11,300.
Power train, Apr 1, 2010
2010 FORD FUSION -- TRANSMISSION SLIPS WHILE ACCELERATING, SOMETIMES GETTING STUCK IN 3 GEAR OR SO BEFORE JERKILY SHIFTING TO FOURTH.
Vehicle speed control, Apr 1, 2010, crash
TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING INTO A PARKING SPACE AT 1 MPH WHEN THE VEHICLE SUDDENLY LUNGED FORWARD AND CRASHED INTO A FENCED BARRIER. THERE WERE NO INJURIES BUT A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTOMOTIVE BODY SHOP BUT NO REPAIRS HAD BEEN PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 1,741.