2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Service brakes, Mar 9, 2021
TOOK VEHICLE IN TO THE LOCAL FORD DEALERSHIP TO FIX BRAKES AFTER REAR BRAKES WERE COMPLETED AND FORD REPLACED THE BRAKE MASTER CYLINDER IN ATTEMPT TO BLEEDING THE BRAKES FORD CONFIRMED THE BRAKE CONTROL MODULE IS BAD AND NEEDS REPLACED. THERE IS AN OPEN RECALL CURRENTLY FOR THIS PART HOWEVER DO TO NO REMEDY REALESED BY FORD YET THAT CLAIMED IT WOULD BE AVAILABLE 1ST QUARTER OF THE YEAR 2021 ITS STILL NOT AVAILABLE TODAY'S DATE 03/09/21 . FORD REFUSES TO PUT HER IN A VEHICLE TILL PARTS BE COME AVAILABLE AND SAYS SHE CAN BUY THE PART NOW FOR 1700.00 THEN WHEN PARTS BECOME AVAILABLE THEY WILL POSSIBLY REPLACE AGAIN FREE OF CHARGE, NOW I DONT BELIEVE ITS LEGAL FOR HER NOT TO BE TAKEN CARE OFF OVER A SAFETY RECALL AND BE BASICALLY TOLD TO KICK SAND . ANY HELP OR ANSWERS WOULD BE GREATLY APPRECIATED THANK U AND ALSO VEHICLE WAS DETERMINED NOT SAFE TO DRIVE BY FORD.
Steering, Mar 8, 2021
WHILE PULLING OUT OF A PARKING LOT, MY STEERING WHEEL LOCKED UP AND A MESSAGE CAME UP 'SERVICE ADVANCE TRAC - SERVICE POWER STEERING'. IT'S ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL. I TOOK IT TO THE SHOP AND GOT THE COMPUTER RESET. IT WAS FINE FOR A FEW DAYS AND THEN LOCKED UP AGAIN WITH THE SAME MESSAGE. I HAVE A FRIEND WITH THE SAME MAKE MODEL AND YEAR THAT HAD THE EXACT SAME PROBLEM HAPPEN TO HER. BOTH ELECTRIC POWER STEERING AS WELL. I KNOW THAT THERE WAS A RECALL INVESTIGATION ABOUT '10-'12 FORD FUSIONS ELECTRIC POWER STEERING SPECIFICALLY BUT THAT WAS CLOSED. REALLY LOOKING FOR SOME HELP HERE. I DON'T WANT TO PAY A MONTHS WORTH OF MY HARD EARNED MONEY FOR SOMETHING THAT CAN OR WILL BE RECALLED.
Steering, Mar 6, 2021
POWER STEERING WENT OUT.CAN NOT AFFORD TO GET IT FIXED!!!
Service brakes, Hydraulic, Mar 5, 2021
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. CARMAX (LOCATED AT 8800 FREESTATE DR, LAUREL, MD 20723, (301) 604-8560) WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Seat belts, Mar 4, 2021
DEALER THAT SOLD ME THIS VEHICLE NEVER INFORMED ME ABOUT ANY RECALLS AND THAN ONE DAY MY SON WAS CHECKING THE OIL WHILE STATIONARY AND OFF WE THOUGHT IT WAS WEIRD THAT THERE WAS A LOOSE CABLE, HE CONNECTS IT AND THAN HE PROCEEDED TO TURN ON THE CAR TO OUR ASTONISHMENT THE AIRBAG LIGHT TURN ON, WE TOOK IT TO EMISSIONS AND THAT'S WHEN WE FOUND OUT HOW ENDANGERED OUR LIVES WERE, OF WE WOULD HAVE KNOWN THIS BEFORE, WE WOULDN'T HAVE GOTTEN THE CAR. WE NEARLY GOT WRECKED TODAY ON 03/04/2021, I WAS MORE SCARED OF THE VEHICLE IN WHICH I AM THAN THE CAR THAT NEARLY CRASHED ME... I DON'T WANT TO DIE IN AN INSTANCE OF BEING INVOLVED IN A CAR CRASH AND HAVE NO MONEY TO AFFORD ANOTHER VEHICLE. AND AS WE WERE LEAVING THE HOUSE A FEW DAYS LATER AFTER 02/03/2021, MY DAUGHTER IN THE PASSENGER SEAT TRIED PUTTING ON HER SEATBELT BUT OF NO AVAIL AS THE SEATBELT WOULDN'T CLIP.
Steering, Power train, Electrical system, Mar 4, 2021
ADVANCETRAC CAME ON AND ALSO SERVICE POWER STEERING NOW CAME UP STEERING IS NOW HARD I CHECK THE RECALLS ON THIS SITE YESTERDAY WENT TO A FORD DEALER THE SAID THEIR WHERE NO RECALLS I CAME HOME AND REFRESHED THE PAGE AN NOW IT SAYS THAT THEIRS 0 RECALLS.. I AM UNAWARE OF WHAT'S GOING ON... PLEASE GET BACK TO ME THIS IS MY ONLY VEHICLE I HAVE TO GET TO WORK....STEERING IS HARD N IT'S A HASSLE DRIVE IT
Steering, Mar 3, 2021
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND THE VEHICLE BECAME DIFFICULT TO STEER. THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE POWER STEERING FUNCTIONALITY RETURNED. THE VEHICLE WAS TAKEN TO WESTERN SLOPE FORD (2264 US-50, GRAND JUNCTION, CO 81505, (970) 243-0843) WHERE IT WAS DIAGNOSED WITH NEEDING THE ELECTRONIC STEERING GEAR TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Service brakes, Mar 2, 2021
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE CONTACT ENGAGED THE PARKING BRAKE TO BRING THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC THAT PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE CODE WITH THE BRAKE BOOSTER AND THE BRAKE MASTER CYLINDER. ADDITIONALLY, THE ABS WAS LEAKING FLUID. THE CONTACT ALSO TOOK THE VEHICLE TO AN UNKNOW DEALER THAT CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND THAT THE RECALL NEEDED TO BE PERFORMED TO FIX THE FAILURE. THE CONTACT REPLACED THE BRAKE MASTER CYLINDER HIMSELF HOWEVER, THE REPAIR WAS NOT COMPLETED UNTIL THE RECALL PART WAS REPLACED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Steering, Feb 26, 2021
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING AT 10 MPH, WHEN THE STEERING WHEEL MADE GRINDING NOISES AND BECAME HARD TO MANEUVER. THE POWER STEERING SERVICE LIGHT AND TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AND STATED THAT THE POWER STEERING NEEDED TO BE SERVICED. THE VEHICLE WAS REPAIRED TWICE HOWEVER, THE FAILURE RECURRED. THE CONTACT INFORMED AN UNKNOWN FORD DEALER OF THE FAILURE, AND WAS DIRECTED TO THE MANUFACTURER FOR ASSISTANCE. THE CONTACT WAS INFORMED BY THE MANUFACTURER TO CONTACT NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS 189,000.
Service brakes, Feb 26, 2021
IT'S GETTING HARDER AND HARDER TO GET MY CAR TO COME TO A COMPLETE STOP
Steering, Feb 25, 2021
STARTING CAR, POWER STEERING ASSIST FAULT APPEARS ON DASHBOARD AND CAN NOT STEER.
Steering, Feb 24, 2021
POWER STEERING ASSIST FAULT LIGHT STARTING SHOWING UP IN MY DASH, ONCE IN A WHILE, OVER THE LAST TWO MONTHS. NORMALLY, I WOULD TURN CAR OFF AND BACK ON AND EVERYTHING WOULD BE FINE. TWO DAYS AGO, AFTER PARKING, I TURNED CAR OFF. WHEN I WENT TO GO TURN CAR BACK ON, THE LIGHT SHOWED UP AND STEERING WHEEL LOCKED. SO I TURNED CAR OFF AND BACK ON BUT THIS TIME, THE STEERING WHEEL STAYED LOCKED AND ERROR MESSAGED REMAINED ON. I TRIED IT TODAY AND IT IS STILL IN THE SAME CONDITION. THE CAR WILL START BUT STEERING WHEEL WON'T MOVE.
Power train, Feb 21, 2021
PROBLEM WITH TRANSMISSION. CHUGGING AND IRREGULAR SHIFTING
Exterior lighting, Other or unspecified, Feb 19, 2021
ENGINE LIGHT, ADVANCE TRAC LIGHT, ABS LIGHT, BATTERY LIGHT, TIRE PRESSURE MONITORING SYSTEM LIGHT, ALARM LIGHT SUDDENLY CAME ON. THEN DASH WENT COMPLETELY BLANK. HEADLIGHTS WENT OUT,LOST CONTROL OF VEHICLE AT HIGH SPEED. DASH LIGHTS CAME BACK ON STIRRING CONTROL OF VEHICLE LOST. ALL DASH LIGHTS STARTED FLASHING. BREAKING SYSTEM NOT WORKING.
Power train, Vehicle speed control, Wheels, Feb 19, 2021
ENGINE LIGHT, ADVANCE TRAC LIGHT, ABS LIGHT, BATTERY LIGHT, TIRE PRESSURE MONITORING SYSTEM LIGHT, ALARM LIGHT SUDDENLY CAME ON. THEN DASH WENT COMPLETELY BLANK. HEADLIGHTS WENT OUT,LOST CONTROL OF VEHICLE AT HIGH SPEED. DASH LIGHTS CAME BACK ON STIRRING CONTROL OF VEHICLE LOST. ALL DASH LIGHTS STARTED FLASHING. BREAKING SYSTEM NOT WORKING.
Service brakes, Engine, Feb 19, 2021
ENGINE LIGHT, ADVANCE TRAC LIGHT, ABS LIGHT, BATTERY LIGHT, TIRE PRESSURE MONITORING SYSTEM LIGHT, ALARM LIGHT SUDDENLY CAME ON. THEN DASH WENT COMPLETELY BLANK. HEADLIGHTS WENT OUT,LOST CONTROL OF VEHICLE AT HIGH SPEED. DASH LIGHTS CAME BACK ON STIRRING CONTROL OF VEHICLE LOST. ALL DASH LIGHTS STARTED FLASHING. BREAKING SYSTEM NOT WORKING.
Service brakes, Hydraulic, Feb 17, 2021
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES TRAVELED TO THE FLOORBOARD AND VEHICLE LOSS BRAKING FUNCTIONALITY. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
Steering, Feb 16, 2021
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE WITH THE POWER STEERING ASSIST FAILURE MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING LIGHT WAS ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO FUTURE FORD OF SACRAMENTO (4625 MADISON AVE, SACRAMENTO, CA 95841, (916) 265-0841) WHERE IT WAS DIAGNOSED WITH NEEDING THE STEERING COLUMN TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Fuel system, Gasoline, Feb 16, 2021
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING THE VEHICLE A FUEL ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CLASSIC FORD LINCOLN OF COLUMBIA (177 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED AFTER HE PICKED UP THE VEHICLE FROM THE DEALER, HE STOPPED AT A GAS STATION AND SAW A FUEL LEAK AND SMELLED A STRONG FUEL ODOR COMING FROM THE REAR SEATS OF THE VEHICLE. THE CONTACT THEN TOOK THE VEHICLE BACK TO CLASSIC FORD WHERE HE WAS OFFERED NO ASSISTANCE. THE DEALER STATED THAT THE RECALL WAS COMPLETED. THE CONTACT THEN TOOK THE VEHICLE TO JIM HUDSON FORD (1201 W MAIN ST, LEXINGTON, SC 29072) WHERE THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS NOT REPLACED, BUT WAS SEALED WITH JB WELD ADHESIVE. THE VEHICLE WAS NOT REPAIRED. JIM HUDSON FORD INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO CLASSIC FORD FOR ASSISTANCE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 210,000.
Service brakes, Hydraulic, Service brakes, Feb 16, 2021
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES FAILED INTERMITTENTLY TO OPERATE AS DESIGNED, WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUTONATION FORD JACKSONVILLE (10720 PHILIPS HIGHWAY, JACKSONVILLE, FL 32256, (904) 242-6499) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, INFORMED THE CONTACT THAT THE REMEDY PART WAS NOT YET AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,737. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Feb 15, 2021
ABS BRAKES VALVE STICKING COMPLAINT CODE 199 S54
Service brakes, Feb 15, 2021
FORD HAS SENT "SAFETY RECALL NOTICE 19S54/NHTSA RECALL 19V-904" IN JANUARY 2020 AND AGAIN IN OCTOBER 2020. THEIR JANUARY 2020 NOTICE SAID THAT THEY WOULD HAVE THE PARTS AVAILABLE TO FIX THIS BRAKE PROBLEM BY "LATE FIRST QUARTER 2020". TO DATE, AND AFTER SEVERAL INQUIRIES ABOUT THIS RECALL NOTICE, FORD HAS YET TO REMEDY THE PROBLEM. AFTER TALKING WITH THE SELLING DEALER, I HAVE CALLED FORD'S CUSTOMER SERVICE NUMBER. THEY SAID THEY HAVE NO FURTHER INFORMATION ON THIS NOTICE. PLEASE DO WHAT YOU CAN TO GET FORD TO CORRECT THIS SEEMINGLY DANGEROUS BRAKE PROBLEM.
Steering, Feb 13, 2021
I PUT A NEW BATTERY IN MY CAR AND WHEN I STARTED IT THE POWER STEERING ASSIST FAULT LIGHT CAME ON. I TURNED IT OFF AND DID THIS TWO MORE TIMES AND IT STARTED AND THE POWER STEERING ASSIST FAULT LIGHT WENT OFF. I WENT TO WORK AND IN THE MORNING I STARTED IT AND THE POWER STEERING ASSIST FAULT LIGHT CAME BACK ON. I TURNED IT OFF AND ON A COUPLE MORE TIMES, BUT IT WOULDN'T GO OFF. I GOT IT HOME AND THERE IT SITS.
Service brakes, Feb 9, 2021, crash
TL* THE CONTACT OWNED A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH IN TRAFFIC, THE CONTACT ATTEMPTED TO MERGE INTO A CONTINUING LANE BUT HER BRAKES FAILED TO OPERATE AS NEEDED WITHOUT WARNING. THE CONTACT CRASHED INTO A POLICE OFFICER DUE TO THE BRAKE FAILURE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT RECEIVE MEDICAL ATTENTION. THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC); HOWEVER HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TOWED FROM THE SCENE AND WAS DEEMED TOTALED. THE MANUFACTURER NOR THE DEALER HAVE BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Feb 9, 2021
I RECEIVED AN ALERT FOR POWER STEERING ASSIST FAULT AND IMMEDIATELY HAD NO POWER STEERING. NOW I HAVE TO PURCHASE A RACK & PINION ASSEMBLY FOR THE CAR BECAUSE NO LONGER SAFE TO DRIVE. I SEE WHERE YOU ALL HAVE ALREADY COMPLETED AN INVESTIGATION BUT FORD STATES THEY HAVE NOT COMPLETED THEIRS. HOW LONG DOES THIS TAKE? THIS PART AND LABOR TO HAVE THIS COMPLETED IS VERY EXPENSIVE!