2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Steering, Oct 13, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT MESSAGE APPEARED ON THE INSTRUMENT PANEL AND SIMULTANEOUSLY THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT INITIALLY HE WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION HOWEVER, RECENTLY THE WARNING MESSAGE CONSTANTLY REMAINED ILLUMINATED WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT HAD YET TO TAKE THE VEHICLE TO BE INSPECTED OR DIAGNOSED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Engine, Oct 12, 2020
WAS DRIVING ON THE INTERSTATE IN A CONSTRUCTION ZONE, WHEN THE ORANGE "WRENCH" LIGHT CAME ON THE DASHBOARD AND THE CAR ENGINE LOST POWER. I WAS BARELY ABLE TO PULL INTO THE RIGHT LANE AND THEN OFF THE ROAD SINCE IT WAS A CONSTRUCTION ZONE. THE CAR HAS A CODE OF P2111 POSTED, AND I THOUGHT MY 2010 FORD FUSION WAS COVERED UNDER FORD'S CUSTOMER SATISFACTION PROGRAM 13N03, BUT THEY DO NOT SHOW THAT MY CAR IS COVERED UNDER 13N03, AND CAN'T EXPLAIN WHY IT IS NOT. THE SYMPTOMS OF THE PROBLEM EXACTLY MATCH THAT CUSTOMER SATISFACTION PROGRAM. IT WAS QUITE A DANGEROUS SITUATION, HAVING THE ENGINE LOSE POWER LIKE THAT WHILE DRIVING ON A CROWDED INTERSTATE, AND I FEEL THAT EVEN THOUGH THIS IS AN OLDER VEHICLE, IT SHOULD BE LLOOKED INTO FURTHER.
Electronic stability control (ESC), Oct 6, 2020
ON10/4/2020, TRAVELING FORWARD ON A NEARBY COUNTY ROAD AT APPROX 40 MPH, THE ABS WARNING AND ADVANCETRAC SYSTEM FAILURE WARNING LIGHTS CAME ON. I APPLIED PRESSURE TO THE BRAKES AND THERE WAS NO POWER BRAKES. AFTER BECOMING VERY EXCITED AND BELIEVING THE VEHICLE WOULD NOT STOP, DEPRESSED THE BRAKE PEDAL SEVERAL INCHES FURTHER THAN NORMAL AND FELT RESISTANCE. WITH ENOUGH PRESSURE I WAS ABLE TO BRING THE VEHICLE TO A STOP BUT NOT AN EASY TASK. IF THIS HAD BEEN A SITUATION IN WHICH I NEEDED TO STOP QUICKLY, I DO NOT BELIEVE THIS COULD HAVE BEEN MANAGED. CONTACTED A FAMILY MEMBER AND I FOLLOWED THEM SLOWLY TO THE LOCAL FORD DEALER. THE FORD DEALER CALLED THE NEXT DAY AND STATED THAT IT WAS AN ABS MODULE FAILURE AND THAT THIS PART WOULD NOT BE AVAILABLE UNTIL NOVEMBER 2020. IN DOING RESEARCH, I FOUND THAT RECALL # 19S54 HAD BEEN ISSUED. AND ASK THE DEALER ABOUT IT. THEY STATED THAT MY CAR WAS NOT PART OF THE RECALL AS THE TIME RANGE IS FROM FEB 22, 2006 UNTIL JULY 15TH, 2009 FOR FUSIONS BUILT AT THE HERMOSILLO MEXICO PLANT. MY FUSION WAS BUILT ON AUGUST 1ST, 2009 OR 2 WEEKS LATER AT THE SAME PLANT. THE DEALER ALSO STATED THAT MY PART # DID NOT MATCH EXACTLY TO THE FORD RECALL PART # LISTED BUT IS STILL PART OF THE ABS MODULE. (A FEW #S OFF - I.E. 2C215 VS. 2C219) THIS ALL SEEMS ODD THAT IN READING THE OTHER INCIDENTS, MY FUSION HAD IDENTICAL ISSUES BUT BECAUSE IT WAS BUILT 2 WEEKS LATER AT THE SAME PLANT IN MEXICO AND THE PART # IS A FEW DIGITS OFF BUT PART OF THE SAME MODULE, MY FUSION'S INCIDENT IS SOMEHOW DIFFERENT. I QUESTION THE VALIDITY OF THE TEST AND CODES. ALSO WHAT IS A PERSON SUPPOSE TO DO WHEN NO PARTS ARE AVAILABLE FOR AT BEST, 30 DAYS. I GUESS I'LL SEE IN 30 DAYS.
Steering, Oct 5, 2020
DIFFICULT TO TURN STEERING WHEEL. IS STILL POSSIBLE TO DRIVE, ALBEIT MORE DIFFICULT THAN NEEDED, NO WARNING LIGHTS ILLUMINATING FROM THE ISSUE, YET.
Service brakes, Oct 5, 2020
WE WERE DRIVING AND THE LIGHTS ON THE DASH WAS FLASHING AND I COULD NOT STOP THE CAR. THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. I HAD TO SHUT THE VEHICLE OFF AND BACK ON. DROVE IT HOME AND PARKED IT. MY WIFE DROVE IT A FEW MONTHS LATER AND HAD THE SAME EXPERIENCE.
Fuel system, Gasoline, Oct 5, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT NOTICED THAT THE FUEL TANK WAS LEAKING FROM THE TOP OF THE FUEL TANK. THE VEHICLE WAS TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000.*DT*JB CONSUMER STATED DEALER IS CURRENTLY WAITING TO RECEIVE PART FOR REPAIR.*JB
Steering, Oct 4, 2020
I STARTED MY CAR UP AND SHIFTED INTO DRIVE. ONCE I STARTED DRIVING. I GOT A MESSAGE SAYING POWER STEARING FAULT. I WAS NOT ABLE TO TURN THE WHEEL AND STEER THE CARD. I HAD TO PUT MY CAR INTO PARK AND TURN OFF THE ENGINE OFF. I THEN RESTARTED THE ENGINE AND THE ISSUE WAS GONE. THIS HAS HAPPENED 3 TIME NOW JUST AFTER STARTING MY CAR. AFTER HAVING MY CAR CHECKED OVER THE DEALER FINDS NOTHING WRONG ON A TEST DRIVE. CAN YOU PLEASE LOOK INTO THIS.
Fuel/propulsion system, Sep 30, 2020
MY LOCAL DEALERSHIP WON'T DO THE OPEN RECALLED FOE MY CAR BECAUSE THEY DON'T KNOW IF PART IS GOOD OR NOT.. I WENT AND PICK UP MY CAR FROM THE DEALERSHIP THEY ONLY DID THE AIRBAG.. I WAS WONDERING IF YOU GUYS COULD CONTACT THEM AND LET THEM KNOW TO REPLACE THE PART.. RECALL NUMBER IS 15S34
Service brakes, Hydraulic, Sep 30, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER SERRAMONTE FORD LOCATED AT 999 SERRAMONTE BLVD, COLMA, CA 94014, AND THE MANUFACTURER WERE NOTIFIED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE CONTACT WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. NO SERVICE WAS PERFORMED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 90,000.
Service brakes, Sep 30, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD, WITHOUT WARNING. THE CONTACT CALLED THE FORD STORE SAN LEANDRO DEALER LOCATED AT 1111 MARINA BLVD, SAN LEANDRO, CA 94577, AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE TECHNICIAN RECOMMENDED A DIAGNOSTIC TEST HOWEVER, THE CONTACT DECLINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Steering, Sep 29, 2020
DRIVING DOWN THE ROAD AND LOST ALL POWER STEERING, POWER STEERING ASSIST FAILURE LIGHT COME ON. WAS ABLE TO GET TO SIDE OF THE ROAD AND COME TO A STOP BEFORE I WRECKED.
Steering, Sep 28, 2020
WHILE DRIVING AT FREEWAY SPEEDS MY POWER STEERING FAILED AND STEERING WHEEL JERKED TO THE RIGHT. STEERING BECAME EXTREMELY DIFFICULT. SERVICE POWER STEERING NOW MESSAGE CAME UP ON DASH.
Service brakes, Sep 26, 2020
MY FORD FUSION 2010 HYBRID HAS A BRAKE MALFUNCTION AND WHILE I AM DRIVING THE CAR WILL RANDOMLY INDICATE A BRAKE SENSOR FAILURE, AND THE BRAKE PEDAL WILL HAVE TO BE DEPRESSED ALL THE WAY TO THE FLOOR WITHOUT WARNING WHILE DRIVING. ODDLY ENOUGH, TURNING THE CAR OFF, AND BACK ON, WILL FIX THE PROBLEM. SO WHILE ON THE INTERSTATE, IF I EXPERIENCE THIS SENSOR FAILURE/4 ODDLY ENOUGH, TURNING THE CAR OFF, AND BACK ON, WILL FIX THE PROBLEM. SO WHILE ON THE INTERSTATE, IF I EXPERIENCE THIS SENSOR FAILURE/FAULTY I HAVE TO PULL OVER IMMEDIATELY AND SHUT THE CAR OFF AND BACK ON AND HOPE IT DOES NOT HAPPEN AGAIN WHILE DRIVING 70+ ON THE INTERSTATE. IT CAUGHT ME OFF GUARD ONE TIME AS I WAS GETTING READY TO PULL OFF THE INTERSTATE AND THE BRAKE PEDAL DEPRESSED AND HAD ALMOST CAUSED ME TO FLY OFF OF THE RAMP, AS I WAS NOT READY TO HAVE TO ATTEMPT TO PUSH THE BRAKE PEDAL ALL THE WAY TO THE FLOOR, JUST TO GET IT TO SLOW DOWN. I CAN PROVE THIS WITH VIDEO FOOTAGE AS WELL FOR EVIDENCE.
Service brakes, Sep 25, 2020
WHEN VEHICLE IS IN MOTION AND BRAKING ON SNOW COVERED, WET AND/OR BUMPY ROADS, THE BRAKES WILL MOMENTARILY FAIL AS THE BRAKE PEDAL GOES WAY DOWN TO NEAR THE FLOOR BEFORE RE-ENGAGING THE BRAKES. THIS RESULTS IN TEMPORARY LOSS OF BREAKING AND GREATER STOPPING DISTANCE THEN INITIALLY INTENDED AND HAS HAPPENED ON MULTIPLE OCCASIONS. THIS IS A MAJOR SAFETY ISSUE AS I ALMOST HIT A PEDESTRIAN ON A CITY STREET WHEN THE BRAKES FAILED TO ENGAGE WHILE BREAKING OVER A SMALL POT HOLE. THE PEDAL NEEDED TO BE DEPRESSED DOWN MUCH FARTHER THEN NORMAL.
Steering, Sep 23, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE CONTACT ENTERED AND STARTED THE VEHICLE AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE STEERING BECAME DEFAULT TO TURN IN BOTH DIRECTION. THE CONTACT CONTACTED A TOWING COMPANY AND THE VEHICLE WAS TOWED TO ROUNTREE FORD (8770 BUSINESS PARK DRIVE, SHREVEPORT, LA 71105) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Service brakes, Sep 22, 2020
THE BRAKES FEEL STUCK AND SLOW RESPONDING, WITH EXTENDED BRAKE PEDAL TRAVEL. ALSO THE "CHECK BRAKE" LIGHT APPEARS. MATCH THE SYMPTOMS FOR FORD FUSION RECALL 19S54, AND WAS ALSO BUILT IN HERMOSILLO, MEXICO, AND YET BECAUSE MY CAR IS A HYBRID, MY CAR IS NOT TECHNICALLY RECALLED, DESPITE HAVING THE SAME, HIGHLY DANGEROUS ISSUES.
Service brakes, Hydraulic, Sep 21, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING 30 MPH, AND ATTEMPTING TO STOP AT A RED LIGHT, THE VEHICLE FAILED STOP WITH THE BRAKE PEDAL BEING DEPRESSED. THE CONTACT STATED THAT THE VEHICLE SLID THROUGH THE RED LIGHT. THE CONTACT KEPT DEPRESSING THE BRAKE PEDAL UNTIL THE VEHICLE FINALLY CAME TO A STOP. THE VEHICLE THEN SHUTOFF WITHOUT WARNING. THE CONTACT HAD THE VEHICLE WAS TOWED BACK TO HER RESIDENCE. THE VEHICLE WAS THEN TOWED TO COURTESY FORD (1636 DOGWOOD DR SE, CONYERS, GA 30013, (770) 922-2700) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HYDRAULIC CONTROL UNIT AND ABS MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.*DT*JB
Steering, Sep 19, 2020
I WAS DRIVING THE CAR WHEN ALL OF A SUDDEN I LOST POWER STEERING. THEN THE SERVICE STEERING NOW LIGHT CAME ON. THIS SEEMS TO BE AN ISSUE WITH THIS MAKE AND MODEL OF VEHICLE. I DID NOT HAVE ANY WARNING OR ANYTHING. IT MADE STEERING THE VEHICLE ALMOST IMPOSSIBLE AND I HAD MY CHILDREN IN THE CAR WITH ME. THIS REALLY SHOULD BE ON THE RECALL LIST ESPECIALLY SINCE ITS ALL ELECTRIC STEERING.
Service brakes, Sep 17, 2020
I STEPPED ON MY BRAKES FOR A RED LIGHT ON A CITY STREET AND SUDDENLY THE BRAKES WENT TO THE FLOOR, MY DASH LIT UP WITH SEVERAL BRAKE WARNING LIGHTS AND I HAD TO USE A LOT OF PRESSURE ON THE PEDAL TO BRING THE CAR TO A STOP. I REALIZED THAT I HAD LOST MOST OF BY BRAKING ABILITY AS WELL AS REGENERATIVE BRAKING. CHECKING THE INTERNET REVEALED THAT THERE IS A RECALL OUT FOR THIS PROBLEM ON FORD FUSIONS BUILT IN MEXICO DURING THE TIME FRAME THAT MY FORD WAS BUILT IN MEXICO USING DOT 3 BRAKE FLUID AS MINE USES. THE RECALL(NHTSA #19V-904 FORD #19S54) STATES THAT IT IS NON-VIN SPECIFIC. I CONTACTED MY LOCAL FORD DEALER AND HE SAID THE VIN # OF MY FORD DID NOT QUALIFY FOR THE RECALL??? I CALLED FORD CUSTOMER SERVICE AND THEY SAID TOO THAT THE VIN # DISQUALIFY 'S ME FROM THIS RECALL AND COULD NOT TELL ME WHY. I WAS TOLD TO SET UP AN APPT. WITH A DEALER, DEALER , PAY THEM 130.00 FOR AN ANALYSIS, AND THEN FORD WOULD ADD IT TO THEIR DATABASE OF PROBLEMS FOR FUTURE CONSIDERATION. THE RECALL STATES ABS MODULES ARE HAVING VALVE PROBLEMS BUT FORD HAS LIMITED THEIR ACKNOWLEDGMENT OF THE PROBLEM TO CERTAIN MODULES. PER THE RECALL I TALKED TO THE GAVE THEM THE DATA ON MY ABS LABELS BUT THEY HAD NO IDEA WHICH DATE CODE,ETC IS COVERED BY FORD. ANOTHER CALL TO CUSTOMER SERVICE RESULTED IN A SCRIPTED RESPONSE OF WE DON'T KNOW WHICH MODULES ARE COVERED AND WHY MY CAR IS NOT. ESCALATING TO THE "MANAGER OF CUSTOMER SERVICE WAS ANOTHER BRICK WALL, THEY REFUSE TO TELL ME THE SPECIFICS OF THE MODEL/SERIAL#, EVEN THE PART NUMBER OR DATE CODE OF THE MODULES COVERED SO THAT I CAN VERIFY WHAT I HAVE IN MY VEHICLE. FORD HAS PUT BLINDERS ON TO THE FACT THAT MORE ABS MODULES HAVE PROBLEMS THAN THEIR ENGINEERS HAVE IDENTIFIED. CHECKING THE INTERNET REVEALS MANY OTHERS WERE TREATED TO THE SAME DENIAL THAT I HAVE EXPERIENCED!!
Other or unspecified, Sep 15, 2020
A/C DOES NOT BLOW COLD AIR EVEN IF THE COMPRESSOR IS WORKING AND IF IS FULL OF REFRIGERANT. HAVE TAKEN THE VEHICLE TO REPAIR SHOP AND THEY ARE UNABLE TO FIND ISSUES. HOWEVER, CHECKED ON LINE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T40391_DS932098) AND FOUND THAT, AT LEAST 35, OTHERS HAVE HAD THE SAME ISSUE. SOME HAVE SPENT LARGE AMOUNTS OF MONEY TO HAVE IT CORRECTED ONLY FOR IT TO COME BACK AGAIN. IN DOING MORE RESEARCH, IT SEEMS THAT SOMEONE HAS DETERMINED THAT IF YOU TURN YOUR LIGHTS ON BEFORE STARTING THE CAR-ALONG WITH THE FOG LIGHTS) THIS WILL CORRECT THE ISSUE. WHY SHOULD WE HAVE TO DRAIN OUR BATTERIES WITH THE LIGHTS ON AND IS THIS AN ISSUE WITH THE ELECTRICAL UNIT WHERE TWO ITEMS ARE TIGHT TOGETHER. WE FEEL THAT THE MANUFACTURER SHOULD DEVELOP SOME TYPE OF A REBOOT IN THE SYTEM AND RECALL THE VEHICLES TO HAVE THE SYSTEM UPDATED TO CORRECT THIS ISSUE.
Steering, Sep 15, 2020
WITHOUT ANY WARNING, THE POWER STEERING FAILED UPON STARTUP. THE MESSAGE "POWER ASSISTED STEERING FAULT" WAS SHOWN ON THE DASHBOARD. THE VEHICLE WAS NOT IN MOTION WHEN IT HAPPENED.
Steering, Sep 14, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND MAKING A LEFT TURN, THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER STERLING FORD LOCATED AT 5524 I-49 FRONTAGE RD, OPELOUSAS, LA 70570 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 165,000.
Steering, Sep 14, 2020
POWER STEERING FAILURE , BACKING OUT OF THE DRIVEWAY AND DISCOVED NO POWER STEERING. REPORTED TO RACEWAY FORD IN RIVERSIDE CA, DOUGH HALL SAID THERE'S NO RECALL ON IT AND CAN FIX @ A COSTLY PRICE....HOWEVER...NHTSA'S INITIAL INVESTIGATION OF THE 2010 FUSION CARS FOUND THE POWER STEERING FAULTS INCREASE AS THE CARS GET OLDER, AND FAILURE RATES ARE SIMILAR TO PREVIOUS POWER STEERING INVESTIGATIONS OF OTHER FORD MODELS. SAFETY REGULATORS SAY THE 2016 PRELIMINARY INVESTIGATION IS NOW UPGRADED TO AN ENGINEERING ANALYSIS TO DETERMINE IF THE 263,000 MODEL YEAR 2010 FORD FUSION CARS SHOULD BE RECALLED.*DT
Steering, Sep 10, 2020
WHILE DRIVING AT 50 MPH ON A DUEL LANE ROAD .THE SERVICE POWER STEERING LIGHT CAME ON., ON THE DASH WHEN I WENT TO MAKE A RIGHT HAND TURN THE POWER STEERING DID NOT WORK CAUSING ME TO ALMOST HIT ANOTHER VEHICLE. AFTER READING ON LINE AND AT FORD .THIS IS A PROBLEM WITH FORD FUSIONS OF THAT MODEL. IN FACT THERE IS A RECALL ON 2011 AND12 FOR THIS BUT NOT THE 10 AND IT SHOULD BE
Service brakes, Sep 9, 2020
WHILE DRIVING AT A SPEED OF 45,THE BRAKES WAS QUICKLY DEPRESS TO STOP FROM HITTING A VEHICLE IN FRONT. WHILE PRESSING THE BRAKE PEDAL THE VEHICLE WAS COMING TO A STOP THEN HIT A BUMP IN THE ROAD THE BRAKE PEDAL WENT HALF WAY DOWN BEFORE CATCHING AGAIN. THE VEHICLE WAS ABLE TO COME TO A STOP BEFORE HAVING AN INCIDENT.THIS HAS HAPPENED MANY TIMES.MOST OF THE TIME IS WHEN THE VEHICLE HITS A BUMP IN THE ROAD WHILE BREAKING.AFTERWARDS STOPPING AND BRAKING DISTANCE WAS NORMAL. THIS CONDITION IS .LEAVING THE VEHICLE UNSAFE TO DRIVE IN FEAR THE NEXT TIME THE VEHICLE DOESN'T STOP IN TIME.THE TIME WAS DURING RUSH HOUR ON A BUSY CITY STREET.