2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Steering, Sep 9, 2020
WHILE DRIVING ON A TWO LANE HIGHWAY IN THE RAIN, MY "CHECK POWER STEERING SOON" WARNING CAME ON. WITHIN A MILE, THE MESSAGE CHANGED TO "CHECK POWER STEERING NOW" & ALL POWER STEERING WAS LOST. IT APPEARS THAT THIS ISSUE HAS BEEN RECALLED IN OTHER YEARS OF THIS MODEL, BUT NOT THE 2010 FPRD FUSION HYBRID.
Steering, Sep 8, 2020
MY POWER STEERING AND TRACTION LIGHT CAME ON WHILE DRIVING, PARKED THE CAR AND TWO HOURS LATER WENT TO DRIVE THE CAR AND NO POWER STEERING. NOW I AM HAVING TO PAY 2000 FOR A FIX THAT I SEE HAS AFFECTED MANY OF THE CARS THAT ARE SAME YEAR MAKE AND MODEL AS MINE.
Service brakes, Sep 8, 2020
LOSS OF BRAKES PEDAL GOES TO FLOOR
Steering, Electrical system, Electronic stability control (ESC), Sep 7, 2020
WHEN DRIVING STEERING INTERMITTENTLY HAS GONE OUT WITH 'POWER STEERING ASSIST FAULT' APPEARING ON THE SCREEN, USUALLY RESTARTING THE CAR WOULD FIX IT. NOW GOING TO WORK CAR DIDN'T HAVE POWER STEERING, AFTER RESTARTING ADVANCETRAC CAME ON AS WELL AND NOW POWER STEERING ASSIST FAULT IS ON PERMANENTLY
Steering, Sep 6, 2020
MY POWER STEERING WENT OUT ON THE HIGHWAY I PURCHASED THE CAR WITH NO PROBLEMS MAYBE A WHEEL ALIGNMENT NOW MY POWER STEERING ISN'T WORKING AND IN ORDER TO FIX IT THE CAR SHOPS ARE SAYING REPLACE THE ENTIRE RACK AND PINION WHICH IS EXPENSIVE. I HAVE ALSO LOOKED UP THIS ISSUE AND MANY PEOPLE SHARE THIS SAME ISSUE AND NOTHING IS BEING DONE ABOUT IT.
Service brakes, Sep 3, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL WENT TO THE FLOORBOARD BEFORE BRINGING THE VEHICLE TO A STOP. THE CONTACT STATED THAT THE FAILURE OCCURRED EACH TIME THE VEHICLE WAS DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTRACT CALLED PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239), AND WAS INFORMED PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 142,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Sep 3, 2020
I AM THE ORIGINAL OWNER. OVER THE YEARS, AFTER A HARD BRAKING INCIDENT, THE VEHICLE'S ABS SYSTEM WOULD SIGNAL 'ERROR' IT WOULD THEN CLEAR ANYWHERE FROM A MINUTE OR SO TO UP TO A DAY OR MORE. ON THE MOST RECENT HARD BRAKING INCIDENT, THE ABS WHEN INTO ERROR MODE AND AFTER SEVERAL WEEKS HAS NOT CLEARED THE ERROR. I NOTED THAT THERE IS A RECALL #19V90400 FOR MY MODEL MAKE AND YEAR BUT I AM BEING TOLD THAT MY VIN NUMBER IS NOT INCLUDED. IT SEEMS ODD SINCE I HAVE BEEN EXPERIENCING THIS ABS ERROR ISSUE AFTER HARD BRAKING, TO THE POINT OF SLIGHT TIRE SCREECH, FOR LITERALLY THE LIFE OF THE VEHICLE. IT FINALLY APPEARS TO BE TO THE POINT WHERE THE ERROR WILL NOT CLEAR.
Service brakes, Hydraulic, Sep 3, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT RECENTLY WHILE ATTEMPTING TO STOP AT A STOP SIGN, THE BRAKES FAILED TO OPERATE AS DESIGNED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD BEFORE STOPPING THE VEHICLE. THE BRAKE SYSTEM CHECK WARNING LIGHT, THE ABS WARNING LIGHT AND AN UNKNOWN WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE FIVE STAR FORD OF DALLAS LOCATED AT 8900 PRESIDENT GEORGE BUSH TURNPIKE, DALLAS, TX 75252, WHERE IT WAS STATED THAT A BRAKE SPECIALIST WOULD CHECK THE VEHICLE. THE TECHNICIAN ALSO STATED THAT EITHER THE ABS OR THE HYDRAULIC CONTROL UNIT MODULES MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.
Service brakes, Sep 2, 2020
I HAVE FORD FUSION 2010 BOUGHT USED AND DRIVING IT FOR ABOUT 1 YEAR AND 4 MONTHS NOW. FOR THE LAST THREE DAYS IN A ROW THE BREAK GOES DOWN TO THE FLOOR AND GETS OUT OF CONTROL, BREAK FAILURE APPEARS ON THE DASHBOARD WHILE DRIVING. YOU TOTALLY FEEL LIKE IT IS GOING TO CRUSH WITH THE CAR INFRONT OF YOU. IN MY CASE I HAVE TO TURN ON EMERGENCY LIGHT AND TURN OFF THE ENGINE. AND WHEN I RESTART THE ENGINE AND DRIVE AND IT COMES BACK TO NORMAL. THIS IS REALLY VERY DENGEROUS IF IT IS IN HIGH SPEED TRAFFIC AND IN DRIVING BETWEEN CARS. WHEN I SEARCH ABOUT THIS ISSUE I FOUND A CBS NEWS ON YOUTUBE PUBLISHED DECEMBER 2019 THAT FORD WAS IS RECALLING FORD FUSION FROM 2006 TO 2020 ABOUT THE SAME ISSUE I HAVE. I CALLED FORD CUSTOMER CARE ABOUT THIS ISSUE, BUT THEY TOLD ME THERE IS NO RECALL MADE WITH THIS ISSUE AND TOLD ME THAT TO FIX THE CAR AND KEEP THE RECEIPT FOR FURTHER INVESTIGATION.
Steering, Sep 1, 2020
MY 2010 FORD FUSION HAVE ELECTRIC POWER STEERING FAILURE, TWICE ONE WHILE DRIVING. I'M NOT ABLE TO FIND THE RECALL BUT YES LOT'S OF INVESTIGATIONS.
Service brakes, Aug 31, 2020
BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR AND CAR DOES NOT STOP QUICKLY.
Steering, Suspension, Aug 30, 2020
MY CAR WAS IN MOTION WHILE DRIVING IN NY CITY TRAFFIC; THE POWER STEERING WENT OUT AND WE RECEIVED THE ADVANCTRAC / SERVICE POWER STEERING NOW MESSAGE. IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED REPLACED. MY MECHANIC TOLD ME IT WAS GOING TO COST 400 DOLLARS ALONE FOR THE PART. I LOOKED AT THIS ISSUE ONLINE AND COUNTLESS PEOPLE SEEM TO HE HAVING THE SAME ISSUE THE 2010 FORD FUSION BUT FORD HAS NOT HAVE A RECALL FOR IT YET. I'M STILL DRIVING IT, TIMES ARE HARD I CANT AFFORD THIS EXPENSE.
Service brakes, Aug 28, 2020
WHILE DRIVING ON A CITY STREET, I CAME UP ON MY TURN AND TRIED TO SLOW DOWN. THE BRAKES STARTED TO APPLY AND THEN WENT SOFT AND THE PEDAL SANK TO THE FLOORBOARD AS I CONTINUED TO PRESS ON THE BRAKE PEDAL. I WAS AFRSID THAT I COULD NOT SLOW DOWN ENOUGH TO SAFELY MAKE THE TURN. I HAD TO PUMP THE BRAKES REPEATEDLY TO SLOW DOWN, BUT I HAD TO APPLY THE EMERGENCY BRAKE TO STOP AS THE BRAKES WOULD NOT FULLY STOP THE CAR. CHECKED BRAKE FLUID LEVEL WHICH WAS ABOVE MINIMUM, BUT FILLED TO MAXIMUM AND TRIED TO BLEED BRAKES. DROVE HOME VERY CAUTIOUSLY. REPLACED BRAKE MASTER CYLINDER WHICH DID NOT FIX BRAKE PROBLEM. RESEARCHED PROBLEM FURTHER ONLINE AND FOUND RECALL ON 2006-2010 FORD FUSION, HOWEVER THE BUILD DATES DO NOT INCLUDE THIS CAR BY APPROXIMATELY 2 MONTHS. OUR FORD DEALERSHIP REFUSES TO HONOR THE RECALL FOR THIS REASON. HAVE ALSO READ OTHER CLAIMS OF 2011 FORD FUSIONS ALSO HAVING THIS SAME ISSUE. IT IS QUITE EVIDENT THAT THE RECALL DID NOT EXTEND FAR ENOUGH TO PROTECT OTHER FUSION OWNERS FROM THIS TERRIFYING SAFETY HAZARD. CONSIDERING TAKING THIS MATTER TO LOCAL MEDIA AS WELL.
Service brakes, Aug 27, 2020
MY WIFE SAID SOMETIMES HER CAR DOESN'T WANT TO STOP AND THE PEDAL DOESN'T FEEL RIGHT. A FEW DAYS AGO A CAR IN FRONT OF HER MADE A SUDDEN STOP SO SHE HAD TO HIT BRAKES AND HER PEDAL WENT TO THE FLOOR SO SHE HAD TO SWERVE TO AVOID AN ACCIDENT. FROM THAT TIME FORWARD THE CAR HAD NO BRAKES WITH PEDAL GOING TO THE FLOOR. I REPLACED THE MASTER CYLINDER AND IT DIDN'T CHANGE ANYTHING SO I TOOK IT TO LONG LEWIS FORD IN HOOVER AL. THEY CHARGED TO BLEED THE BRAKE SYSTEM WHICH DIDN'T CHANGE NOTHING....STILL NO BRAKES. NEXT, THEY SAID THAT THE MASTER CYLINDER I INSTALLED COULD BE DEFECTIVE SO THEY CHARGED TO PUT ON ANOTHER ONE....THEY SAID THAT THE CAR DOES HAVE BRAKES BUT PEDAL STEAL NOT RIGHT BECAUSE THE PEDAL GOES HALFWAY TO THE FLOOR. THE GUY MIKE CALLED AND SAID THAT THE CAR HAS BRAKES BUT THE SHOP MANAGER FEELS LIKE THE ABS PUMP IS BAD SO I TOLD THEM TO REPLACE IT BECAUSE I WANT TO BE CERTAIN THAT THE CAR IS SAFE FOR MY WIFE TO DRIVE. THEY REPLACED THE ABS PUMP AND THEY SAID THE BRAKES ARE GREAT WHICH MEANS THE PUMP WAS BAD ALL ALONG. THE FINAL BILL WAS $2119.00 WHICH BLEW MY MIND. I CHECKED TO SEE IF MAYBE THERE WAS A RECALL ON A 2010 FORD FUSION AND IT WAS ONE FOR THE SAME PROBLEM I HAD BUT MY CAR VIN DIDN'T MATCH THE RECALL. SAME MAKE, MODEL, AND YEAR WITH THE SAME PROBLEM BUT MY VIN DIDN'T MATCH THE RECALL. I TRULY FEEL LIKE ALL THE 2010 FUSION SHOULD BE RECALLED AND I SHOULD NOT HAVE TO PAY ALL THIS MONEY. IT'S NOT RIGHT....PLEASE RESPOND AND HELP. MY # I [XXX] . I HAVE NOT PICKED VEHICLE UP YET SO I DON'T HAVE A RECEIPT TO UPLOAD....I WANT PICK IT UP UNTIL TOMORROW INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering, Electrical system, Electronic stability control (ESC), Aug 26, 2020
I WAS DRIVING MY 2010 FORD FUSION SE ON A HIGHWAY AND SUDDENLY THE STEERING WHEEL LOCKED UP AND BECAME EXTREMELY DIFFICULT TO TURN. I WAS FORTUNATE ENOUGH TO BE ABLE TO TURN INTO A LOCAL SHOPPING MALL. AN ALERT POPPED UP IN THE DASH THAT SAID SERVICE ELECTRICAL POWER STEERING. I CALLED MY LOCAL FORD SERVICE COMPANY AND THE SERVICE TECHNICIAN EXPLAINED THAT THIS WAS A RECALL ON THE RACK AND PINION/ STEERING GEAR FOR MY CAR MODEL. HE EXPLAINED TO ME THAT THIS WAS A RECALL AND UNFORTUNATELY A COMMON ISSUE WITH THE VEHICLE I HAD. HOWEVER, I FOUND OUT THAT MY VIN WAS NOT INCLUDED IN THIS RECALL, AND WAS INFORMED THAT I WOULD HAVE TO PAY FOR THE REPAIRS MYSELF. I CALLED THE FORD COMPANY AND EXPLAINED TO THEM THE ISSUE THINKING THAT THEY WOULD SIMPLY ADD MY VEHICLE AND I WAS TOLD THAT MY VIN WASN'T INCLUDED. I EXPLAINED TO THEM HOW THEY COULD CALL MY LOCAL DEALERSHIP WHERE MY CAR WAS BEING REPAIRED TO CONFIRM WHAT I SAID WAS TRUE, HOWEVER, I WAS TOLD THEY WOULDN'T DO THAT. I ASKED TO SPEAK TO A SUPERVISOR AND THE SUPERVISOR CALLED A DAY LATER. SHE TOLD ME THAT AT THIS TIME MY CAR WOULD NOT BE ADDED TO THE RECALL. I ASKED HER HOW AND WHY THEY CAME TO THIS CONCLUSION AND SHE INFORMED ME THAT THIS WAS PROTOCOL. I ASKED HER IF THEY DID ANY RESEARCH INTO WHY MY VIN WAS NOT ADDED THE FIRST TIME, OR DOUBLE CHECKED TO SEE IF THERE WAS AN OVERSIGHT AS TO WHY MY VIN WAS NOT ADDED AND SHE TOLD ME THAT THEY DID NOT LOOK INTO MY ISSUE OR CLAIM, SHE JUST LISTENED TO THE CALL, AND CALLED ME BACK TO INFORM ME THAT AT THIS TIME THE WOULD NOT ADD MY CAR TO THE RECALL LIST. I ASKED HER WHO DECIDED TO ADD THE VEHICLES WAS IT FORD OR NHTSA AND SHE INFORMED ME SHE DID NOT KNOW. I AGAIN ASK HER HOW I CAN GET SOMEONE TO REVIEW THIS ISSUE AS THIS IS A SERIOUS RECALL AND MATTER. I EXPLAINED TO HER THAT I COULD HAVE BEEN ON THE INTERSTATE WHEN THE STEERING WENT OUT. SHE TOLD ME TO CONTACT NHTSA.
Steering, Aug 25, 2020
THE ELECTRONIC POWER STEERING HAS FAILED. WHEN I START THE VEHICLE I GET THE ERROR MESSAGE 'POWER STEERING ASSIST FAULT'. I STARTED RECEIVING THIS ERROR MESSAGE AROUND 70,000 MILES BUT BEFORE I COULD TURN THE CAR OFF AND THE ERROR MESSAGE WOULD BE GONE AND THE POWER STEERING WOULD KICK IN AFTER A FEW SECONDS. THE EPAS HAS NOW COMPLETELY FAILED. LIKE MANY OTHER FUSION OWNERS HAVE FOUND, ALL FORD DEALERS AROUND THE COLUMBUS, OHIO AREA QUOTE THE REPAIR PRICE BEING IN EXCESS OF $1,600.
Steering, Aug 21, 2020
POWER STEERING HAS GONE OUT 3 TIMES. WHEN IT HAS HAPPENED I USUALLY STOP THE CAR, TURN IT OFF, THEN TURN IT BACK ON AND IT IS BACK.
Steering, Aug 21, 2020
AFTER MY DAUGHTER STARTED HER 2010 FUSION, PUT IT IN DRIVE AND WENT TO TURN THE STEERING WHEEL STEERING WHEN THE WHEEL LOCKED CAUSING HER TO HIT A MAILBOX BEFORE BEING ABLE TO STOP. AFTER SHUTTING THE CAR OFF AND STARTING IT AGAIN STEERING OPERATED NORMAL. THIS SCARES THE CRAP OUT OF ME WHAT HAPPENS IF THIS HAPPENS WHILE SHE'S DRIVING DOWN THE FREEWAY.
Steering, Aug 20, 2020
HAD THIS FIXED LESS THAN A YEAR AGO TO THE TUNE OF $1700. HERE WE ARE AGAIN. IT'S JUST A MATTER OF TIME WHEN THE POWER STEERING FAILS AGAIN. SERVICE ADVANCETRAC WARNING ILLUMINATED WHILE ACCELERATING ON DRY INTERSTATE. THIS IS A SAFETY HAZARD. PEOPLE WHO CAN'T AFFORD THE FIX WILL END UP IN AN ACCIDENT.
Service brakes, Aug 19, 2020
BRAKE SYSTEM FAILED, LOST ALL HYDRAULIC FUNCTION. FOUND RECALLS FOR THIS ISSUE BUT FORD IS DENYING THERE WAS A RECALL. BECAUSE MY CAR WAS NOT BUILT WITHIN THE TIMEFRAME. THE RECALL # 19S54 IS EXACTLY WHAT MY CAR IS DOING AND THEY DENY A PROBLEM, YET WHEN I TOOK THE CAR TO SMITHTOWN FORD FOR SERVICE THE TOLD ME THE ABS HCU NEEDS TO BE REPLACED AT A COST OF 1300.00 I NEED FORD TO TAKE RESPONSIBILITY FOR THIS REPAIR
Service brakes, Aug 18, 2020
I UNDERSTAND THERE IS A RECALL ON MOST 2010 FORD FUSION BRAKE CONTROL MODULE. UNFORTUNATELY MY VIN DOES NOT SHOW UP IN THIS RECALL AND THE FORD DEALERSHIP SAID THIS FAILURE IS EXACTLY THE SAME AS THE OTHER ONES THEY HAVE SEEN. ONCE THE DEALERSHIP COMPLETED THE REPAIR, NOW THEY SAY THE MASTER CYLINDER IS NOW ALSO LEAKING WHICH THEY AGREED IT WAS NOT WHEN THE CAR WAS BROUGHT IN.
Exterior lighting, Aug 18, 2020
TAIL LIGHTS DO NOT TURN ON WHEN DAYLIGHT RUNNING LIGHTS ARE ON. PER OWNER'S MANUAL THERE ARE 3 POSITIONS (OFF, PARKING, LOW BEAMS). THE DRL IS ON WHEN: THE IGNITION IS ON, THE HEADLAMP CONTROL IS NOT IN THE LOW BEAM POSITION, AND THE TRASMISSION IS IN OUT OF THE PARK POSITION. THE WARNING IN THE MANUAL STATES: "ALWAYS REMEMBER TO TURN ON YOUR HEADLAMP AT DUSK OR DURING INCLEMENT WEATHER. THE DRL SYSTEM DOES NOT ACTIVATE THE TAIL LAMPS AND GENERALLY MAY NOT PROVIDE ADEQUETE LIGHTING DURING THESE CONDITIONS DURING THESE CONDITIONS. FAILURE TO ACTIVATE YOUR HEADLAMPS UNDER THESE CONDITIONS MAY RESULT IN A COLLISION." I NOTICED A HEALTHY, ALERT, DRIVER OF THE FORD FUSION FORGETTING TO TURN ON THE HEADLAMP TO LOW BEAM. HE SAID THEY WERE ON, BUT IN FACT THE DRL WAS ON, BECAUSE IF THE LOW BEAM IS NOT ON, THE DRL IS USUALLY ON. WHEN DRIVING, WE NOTICED MANY FUSION MOVING CARS AT NIGHT TIME WITHOUT THEIR TAIL LIGHTS ON. WE BELIEVE IT IS BECAUSE THE DRL COMES ON AUTOMATICALLY AND PEOPLE FORGET TO TURN THEIR LOW BEAM LIGHTS ON BECAUSE THE DRL MAKES IT SEEM LIKE LOW BEAM IS ALREADY ON. I NOTICED THIS SEVERAL MONTHS AGO WHEN WE WERE ALMOST REAR-ENDED AND I DISCOVERED THE LOW BEAMS WERE NOT ON (BUT THE DRL WAS ON). SEE ATTACHED OWNER MANUAL. PER OWNER MANUAL, THIS IS BY DESIGN. REPAIR IS NOT NEEDED. WE TOOK THIS TO A MECHANIC WHO ADVISED IS A DESIGN ISSUE AND NOT A REPAIR ISSUE. WE CONTACTED THE MANUFACTURER WHO STATED TO CONTACT THE DEALER.
Electrical system, Service brakes, Aug 18, 2020
HYDRAULIC CONTROL UNIT AND ABS SYSTEM FAILURE. FORD RECALLED THE SAME SYSTEMS FOR THEIR 2010 FUSION. WHY IS MY 2010 FORD FUSION NOT INCLUDED??? FORD MUST EXPAND THEIR RECALL.
Service brakes, Aug 17, 2020, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT HE HAD RECEIVED A RECALL NOTICE FOR NHTSA RECALL NUMBER:19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND THAT HE WOULD RECEIVE A SECOND NOTICE ONCE THE PARTS BECAME AVAILABLE. THE CONTACT THEN TOOK THE VEHICLE TO FARROW-WARD FORD INC. (1524 CITY AVE N, RIPLEY, MS 38663) WHERE HE WAS GIVEN THE SAME INFORMATION AS THE MANUFACTURER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WOULD DEPRESS TO THE FLOOR BOARD AND THE ABS WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. ONE DAY WHILE DRIVING AT 45 MPH, THE CONTACT ATTEMPTED TO DEPRESS HIS BRAKE PEDAL AS THE VEHICLE IN FRONT OF HIM BEGAN TO MAKE A RIGHT TURN. THE VEHICLE DID NOT STOP DESPITE APPLYING HIS BRAKE PEDAL. THE CONTACT VEERED THE VEHICLE OFF THE ROAD, HIT A FEW CURBS WHICH CAUSED THE VEHICLE TO SPIN OUT. THE VEHICLE FINALLY CAME TO A HALT AFTER HE HIT A FLOWER BED. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT SUSTAINED PAIN TO HIS LOWER BACK, BOTH SHOULDER BLADES AND HIS NECK. THE CONTACT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. THE CONTACT WENT BACK TO THE DEALER WHERE HE WAS INFORMED THAT HE COULD HAVE HAD THE VEHICLE REPAIRED OUT OF POCKET AND RECEIVED A REIMBURSEMENT THROUGH THE MANUFACTURER. THE CONTACT INFORMED THE DEALER THAT HE HAD BEEN INFORMED BY BOTH THEM AND THE MANUFACTURER THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM TO CONTACT HIS INSURANCE COMPANY. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 215,000. *DT *AS
Steering, Aug 17, 2020
THE POWER ASSIST WARNING HAS COME ON 2 X NOW CAUSING ME TO HAVE NO POWER STEERING, ONCE I TURN THE CAR OFF AN BACK ON IT IS FINE AGAIN FOR A BIT THEN WILL HAPPEN AGAIN. ONE TIME IT HAPPENED CAR WAS STATIONARY AN WAS JUST PUTTING IN REVERSE, THE OTHER WAS DRIVING DOWN MY SIDE. SO LUCKILY NOT ON A CITY STREET OR HIGHWAY AT HIGHER SPEED. THE STEERING FLUID IS FINE IT, I CHECKED THAT. I AM EXTREMELY CONCERNED REGARDING THIS AN SAFETY WITH DRIVING. AN I UNDERSTAND THERE ARE SEVERAL COMPLAINTS REGARDING THIS OVER THE LAST FEW YEARS ETC.