2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Service brakes, Aug 15, 2020, crash
I RECEIVED A RECALL LETTER ON MY CAR CONCERNING THE ABS WAS DEFECTED. I CONTACTED A CUSTOMER SERVICE REP AFTER GETTING THE LETTER TO LET THEM KNOW MY CAR IS EXPERIENCING THESE ISSUES. SOMETIMES WHEN YOU GO TO APPLY THE BRAKE IT WOULD GO ALL THE WAY TO THE FLOOR BOARD AND FEEL AS THOUGH IT ACCELERATES. THEY TOLD ME I WOULD BE GETTING A SECOND LETTER WHEN THE PARTS WERE AVAILABLE AND TO TAKE IT TO A DEALERSHIP TO BE REPAIRED. LAST NIGHT I WAS DRIVING ALONE IN THE CAR ON HWY 72 IN CORINTH MS. I SEEN THE CAR IN FRONT OF ME GIVE A TURN SIGNAL TO TURN RIGHT. I WENT TO PUT ON THE BRAKE AND THE BRAKES DID THE SAME THING AGAIN. TO AVOID HITTING THE PERSON I HAD TO LEAVE THE HIGHWAY WHICH RESULTED ME HITTING 3 CURBS AND FINALLY THE CAR CAME TO A STOP IN A FLOWER BED AT THE RIB SHACK RESTAURANT. AS I NOW FROM THE INCIDENT I AM SUFFERING FROM LOWER BACK PAIN, SHOULDER AND NECK PAIN. MY CAR WAS DAMAGED FROM WRECK. DRIVER SIDE FRONT RIM AND BACK RIM DAMAGED BEYOND REPAIR, BOTH TIRES CUT, WHEEL COVERS DAMAGED DRIVER SIDE OF FRONT BUMPER FELL TO THE GROUND. A CITY COP WAS NICE ENOUGH TO POP IT BACK IN PLACE BUT HE SAID IT WOULD NOT STAY BECAUSE THE CLIPS WERE BROKEN. THEIR WAS ANOTHER PART A BRACKET OR SOMETHING BROKE OFF FROM UNDERNEATH THE CAR. I HAD TO LEAVE MY CAR IN CORINTH MS BECAUSE IT WAS NOT DRIVEABLE. THIS BRAKE DEFAULT COULD HAD ENDED MY LIFE LAST NIGHT OR THE INNOCENT LADY THAT WAS TURNING IN FRONT OF ME. VERY THANKFUL TO BE ALIVE BUT FORD MOTOR COMPANY SHOULD BE RELIABLE FOR ALL THE DAMAGES TO MY CAR AND GET THE PARTS HERE TO REPLACE THE ABS. I AM DISAPPOINTED WITH FORD MOTOR COMPANY. I AM TO THE POINT I JUST WISH THEY WOULD BUY THE CAR BACK AND SALVAGED IT. * (RECALL RELATED INCIDENT) TS
Exterior lighting, Aug 14, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING 10 MPH WITH THE DAYTIME RUNNING LIGHTS ENGAGED, THE TAILLIGHTS WERE NOT ILLUMINATED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED CONTACT TO LOCAL DEALER. THE FAILURE MILEAGE WAS 120,000.
Fuel/propulsion system, Aug 9, 2020
AFTER MUCH RESEARCH I HAVE DETERMINED THE THROTTLE BODY IS FAILING TO FUNCTION PROPERLY IN THIS CAR. THIS PART HAS BEEN RECALLED ON NON HYBRID MODELS BUT NOT HYBRID MODELS, EVEN THOUGH THEY ARE IDENTICAL PARTS.
Fuel/propulsion system, Aug 8, 2020
ETB ELECTRONIC THROTTLE BODY ON 2010 FORD FUSION 4CY SE - INSTANT LOSS OF POWER TO VEHICLE AS TRAVELING 45 MPH HOUR ON ROADWAY, ALMOST CRASHING, AFTER MUCH RESEARCH I'VE REALIZED YOU GUYS ALLOWED FORD TO DO THEIR ONE "RECALL" THAT WASN'T A RECALL, AND NOW ENDAGERING THOUSANDS OF LIVES THAT ARE NOT AWARE OF THE FAULTY PART!!!! WHY??? I COULD HAVE DIED!!!!
Steering, Aug 6, 2020
THE ELECTRONIC POWER STEERING SYSTEM FAILED UNEXPECTEDLY WHILE DRIVING, RESULTING IN LOSS OF POWER STEERING. THIS MADE IT EXTREMELY DIFFICULT TO MANEUVER THE VEHICLE SAFELY OUT OF TRAFFIC AND TO THE SIDE OF THE ROAD BY USING MANUAL STEERING. FORD DEALERSHIP REPORTS A FAULT WITHIN THE CONTROL MODULE FOR THE ENTIRE STEERING SYSTEM. THIS APPEARS TO BE A COMMON PROBLEM AMONG THIS YEAR, MAKE AND MODEL OF VEHICLE, TO INCLUDE A RECALL FROM FORD FOR 2011 AND 2012 FORD FUSION POWER STEERING SYSTEMS. FOR WHATEVER REASON, THE 2010 FUSION WAS NOT INCLUDED IN THIS RECALL AND AFTER EVEN A BRIEF INTERNET SEARCH OF THE ISSUE, IT DEFINITELY NEEDS TO BE . THIS HAS RESULTED IN A $1800 REPAIR BILL FOR A CAR WITH 62K MILES.
Steering, Aug 4, 2020
MY CAR SUDDENLY POPPED UP A MESSAGE SAYING SERVICE POWER STEERING NOW. THERE WAS NO WARNING AND THE STEERING JUST LOCKED UP. SAFELY TOWED IT TO THE DEALER AND THE STERERING RACK NEEDS REPLACED FOR 2,000. THIS IS A RIP OFF FOR A PART THAT COULD HAVE KILLED ME
Air bags, Aug 3, 2020, crash
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT APPROXIMATELY 25 MPH, ATTEMPTING TO MAKE A TURN WHEN THE CONTACT'S HUSBAND WAS INVOLVED IN A COLLISION ON THE FRONT DRIVER'S SIDE. THE CONTACT STATED THAT HER HUSBAND HIT THE WINDSHIELD AS THE FRONT AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED SHE WAS UNAWARE OF ANY WARNING LIGHTS ILLUMINATING PRIOR TO THE CRASH. A POLICE REPORT WAS TAKEN. THE DRIVER SUSTAINED MULTIPLE INJURIES INCLUDING A BROKEN NECK, PARALYSIS, AND A STROKE. THE CONTACT WAS UNAWARE OF INJURIES IN THE OTHER VEHICLE. THE VEHICLE WAS TOWED TO AUTO NATION FORD NORTH CANTON (5900 WHIPPLE AVENUE NORTH CANTON, OHIO 44720 (330) 238-3206) HOWEVER, THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED BY THE INSURANCE COMPANY TO NORTH CANTON COLLISION (1130 S MAIN ST, NORTH CANTON, OH 44720 PHONE: (330) 499-5171) FOR THE AUTO BODY REPAIRS. THE CONTACT MENTIONED THAT AN AIR BAG RECALL NOTICE WAS RECEIVED FROM THE MANUFACTURER FORD AFTER THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 77,000. *LN*JB
Service brakes, Aug 3, 2020
I WAS DRIVING MY 2010FORD FUSION, STOPPED AT THE USPS TO MAIL A PACKAGE. AFTER RETURNING TO MY CAR, I STARTED MY FORD FUSION TO FIND THAT THE ABS WARNING LIGHT,THE BRAKES WARNING LIGHT AND THE TRACKING WARNING LIGHT ALL ON MY DASHBOARD SIMULTANEOUSLY. I WAS AFRAID TO DRIVE MY CAR. I CALLED THE MECHANIC I USE AND HE TOLD ME THAT FORD RECALLED CARS FOR THIS PROBLEM. I CALLED MIKE PATTON FORD AND WAS TOLD THAT MY CAR WAS ONE NOT RECALLED FOR. THIS. I TOWED MY CARHOME. I BELIEVE FORD SHOULD HELP FIXTHIS PROBLEM.
Steering, Jul 29, 2020
POWER STEERING FAILS WHILE DRIVING, WAS ON THE INTERSTATE AND IT JUST STOPPED WORKING. I WAS ABLE TO MANUALLY STEER VEHICLE WITH NO POWER STEERING, HOWEVER IF THIS HAD HAPPENED TO MY WIFE OR DAUGHTER THEY WOULD HAVE LOST CONTROL, IT WAS NOT EASY. VEHICLE HAS BEEN CHECKED OUT AND THE RACK AND PINION WITH THE ELECTRONIC POWER STEERING IS BAD. I HAD THIS REPLACED AT APPROX 70K MILES AND THE REPLACEMENT HAS NOW FAILED. OBVIOUSLY THERE IS A DESIGN FLAW
Service brakes, Jul 29, 2020
VEHICLE DOES NOT IMMEDIATELY STOP WHEN BRAKE IS APPLIED. PEDAL TRAVELS TO FLOOR BEFORE EVENTUALLY BRAKING. HAPPENS INTERMITTENTLY AND WITHOUT WARNING. SIMILAR TO VEHICLE CONDUCT COVERED UNDER RECALL 19S54; HOWEVER, MY VIN IS NOT INCLUDED AS PART OF THAT RECALL NOTICE. THIS HAS HAPPENED NUMEROUS TIMES WHILE THE VEHICLE IS IN MOTION AND ON LOCAL/STATE ROADWAYS. I BELIEVE THIS ISSUE IS A RESULT OF THE FAULTY HCU, AS WITH OTHER VEHICLE MODEL/YEARS SIMILAR TO MINE. FORD WILL NOT ADDRESS ISSUE SINCE MY VIN IS NOT COVERED UNDER THE ALREADY-ISSUED SAFETY RECALL.
Steering, Jul 29, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL JERKED AND IT BECAME DIFFICULT TO STEER THE VEHICLE. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE AND CONTINUED DRIVING TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO COURTESY FORD CONYERS (1636 DOGWOOD DRIVE CONYERS, GA 30013, 866-792-2917) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A FAILURE WITH THE ELECTRONIC POWER STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 140,000.
Service brakes, Jul 23, 2020
WHEN I PUSH ON MY BRAKES, IT GOES ALL THE WAY DOWN TO THE FLOOR BUT DON'T BRAKE. IT IS VERY SCARY WHEN I'M NOT ABLE TO STOP FAST ENOUGH WHEN ITS TIME.
Service brakes, Jul 22, 2020
2010 FORD FUSION HYBRID. I WAS LEAVING WORK. EXITING A WAREHOUSE DOWN A RAMP WHEN I WENT TO BREAK AND MY BREAKS FAILED. PROBLEM RESOLVED WHEN I TURNED THE CAR OFF AND BACK ON. A YEAR LATER, WHILE DRIVING DOWN THE STREET BREAKS WENT OUT AGAIN AS I TRIED TO BREAK AT A TRAFFIC STOP AT A MAIN INTERSECTION. I HAD THE CAR SERVICED AT FORD IN MARCH, THEY FOUND NO MECHANICAL PROBLEMS. A FEW DAYS AGO AS I WAS LEAVING MY HOUSE, I REVERSED TO GET OUT OF MY PARKING THEN I WENT TO DRIVE AND IMMEDIATELY MY BREAKS WENT OUT A THIRD TIME, THIS TIME THE ABS LIGHT, BREAK LIGHT, TRACTION LIGHTS AND "SERVICE ADVANCETRAC LIGHTS CAME ON THE DASH" EVERY TIME I WAS REQUIRED TO USE THE EMERGENCY BREAK TO SLOW AND PARK THE CAR. THIS IS A HORRIBLE EXPERIENCE THAT COULD HAVE ENDED TAKING MY LIFE OR SOMEONE ELSE'S. THE CAR IS CURRENTLY AT FORD IN FAIRFIELD CALIFORNIA WHERE I WAS JUST NOTIFIED THE REPAIR COST IS $3,400..WHICH I DON'T HAVE. THE DIAGNOSTICS BY FORD HAVE BEEN INCONSISTENT. I WAS NOTIFIED THAT THERE IS A RECALL FOR THIS PROBLEM FOR THE YEAR AND MODEL OF MY CAR BUT WHEN I ENTER THE VIN NUMBER IN YOUR SYSTEM IT SAYS THERE ARE NO RECALLS. PLEASE HELP!
Wheels, Jul 22, 2020
OUR CAR HAS EXPERIENCED THREE BROKEN WHEEL STUDS TO DATE. A RECALL HAS BEEN ISSUED FOR THIS SAFETY DEFECT FOR THIS MODEL AND YEAR OF VEHICLE. THE DEALER AND THE MANUFACTURER STATE OUR CAR IS NOT COVERED FOR THIS MANUFACTURING DEFECT BECAUSE OF THE VIN NUMBER. WE HAVE PAID THE DEALER FOR THESE REPAIRS. BUT THE SAFETY DEFECT IS NOT A DEFECT BECAUSE OF THE VIN NUMBER? THE BROKEN WHEEL STUDS ARE AWARE OF THE VIN NUMBER?
Service brakes, Jul 20, 2020, crash
TODAY MY DAUGHTER WAS DRIVING TO WORK WHEN SEVERAL CARS IN FRONT OF HER SLAMMED ON THEIR BRAKES TO STOP. MY DAUGHTER ATTEMPTED TO STOP AND STATED THAT SHE PUSHED ON THE PEDAL HARD AND IT WENT TO THE FLOOR. MY DAUGHTER WAS UNABLE TO STOP THE VEHICLE AND STRUCK THE REAR OF THE VEHICLE IN FRONT OF HER. THIS PROBLEM HAS BEEN GOING ON INTERMITTENTLY WITH THIS VEHICLE PER OTHER FAMILY DRIVERS.
Steering, Jul 18, 2020
POWER STEERING FAULT CODE APPEARED ON THE DASH AND THE STEERING WHEEL WAS FROZEN. TURNING THE IGNITION OFF AND RESTARTING THE CAR RETURNED IT TO NORMAL MODE. WE COULD THEN DRIVE THE CAR TO THE MONTROSE FORD DEALERSHIP WHERE THE SAID IT NEED A NEW ELECTRIC POWER STEERING UNIT. COST $1800 PLUS. THE CAR ONLY HAS 44500 MILES AND HAS BEEN VERY WELL MAINTAIN.
Other or unspecified, Service brakes, Engine, Jul 18, 2020
THE CAR HE HAD SOLD ME WAS NOT FIX OR READY TO BE SOLD . HE BASICALLY SCAMMED ME OUT MY MONEY HE SOLD ME A LEMON CAR. ITS DRIVABLE YES BUT ITS NOT . THE DEALER KEEP SAYING ITS ALOT OF WORK TO TRADE MY CAR IN . I TOLD HIM ABOUT EVERYTHING THATS WRONG WITH THE CAR. I HAD TO PAY FOR THE BACK BREAKS , WHEEL ALIGNMENT, NEW TIRES AND ALL THAT TOGETHER WAS 1000$. NOW I STILL HAVE TO FIX THE AXLE WHICH IS 500 PLUS MY CAR IS SMOKING CAUSE ALOT OF SAFETY HAZARDS LIKE ALMOST CAUSING CAR ACCIDENTS BECAUSE THE SMOKING FROM THE CAR IS HEAVY. HE ALSO GAVE ME FALSE INFORMATION ABOUT THE CAR . ITS BEEN 2 RECALLS AND BEEN IN A ACCIDENT. HE LIED AND SAID HE DID MY REGISTRATION BUT HE DID NOT AND ALSO SAID THE CAR CAME WITH PLATE AND IT DID NOT! I CANT DO PAYMENTS ON THE CAR REGULAR NOW BECAUSE THE CAR IS BASICALLY BREAKING DOWN. IM TRYING TO GET MY FULL ENTIRE REFUND BACK THE 500$ DOWN PAYMENT PLUS THE $980 BACK FROM THE PAYMENTS . I GOT SCAMMED . THE CAR HESITATES ALOT AND WHEN IM DRIVING THE CAR STARTS SWERVING AND ALSO WILL SHAKE . THE BREAKS SQUEAKY AGAIN AND I HAVE TO KEEP PUTTING OIL IN EVERYDAY . HE TOLD ME HE TOOK $1000 OFF OF THE CAR BECAUSE THATS THE LOAN THAT HIS BANKING GAVE ME BUT HE DID NOT! MY BALANCE ON PAYING FOR THIS CAR BEEN $5400 LEFT FOR THE LONGEST AND I BEEN PAYING FOR THIS CAR LIKE IM SUPPOSE TO , ON TIME . I GOT THE CAR FROM KINGS AUTO LLC
Service brakes, Jul 17, 2020
NHTSA RECALL#:19V904 IS WAY OVERDUE. INITIAL FORD NOTICE SAID THAT PARTS WOULD BE AVAILABLE 1ST QUARTER 2020. IT'S NOW 3RD QUARTER 2020. I BELIEVE THAT FORD IS HOPING THESE OLDER CARS "JUST GO AWAY".
Air bags, Jul 16, 2020, crash
TL* THE CONTACT CALLING ON BEHALF OF A CLIENT WHO OWNED A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AND WAS TURNING INTO A PARKING LOT, ANOTHER VEHICLE WAS COMING CROSS WAY AND STRUCK VEHICLE REAR PASSENGER SIDE WHEEL AND THE QUARTER PANEL. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG DEPLOY BUT THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED SEVERE HEAD INJURIES REQUIRING BRAIN SURGERY AND RECEIVED MEDICAL ATTENTION. THE OTHER DRIVER DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR REPAIRS BUT DEEMED THE VEHICLE DESTROYED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE FRONT DRIVER SIDE AIR BAG SHOULD NOT DEPLOY UNLESS IT WAS SUSPECTED A RISK OF SERIOUS INJURY. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. *LN*JB
Steering, Jul 16, 2020
I GUESS IT IS GOING TO TAKE A FAMILY GETTING KILLED BEFORE ANYONE DOES ANYTHING ABOUT THE POWER STEERING PROBLEMS IN THE 2010 FORD FUSIONS... IT IS A SHAME... THE PART NUMBERS FOR THE STEERING GEAR ARE THE SAME FROM 2010- AND UP... THEY DID A RECALL ON THE 2011 BUT I GUESS THE LIVES OF THE 2010 OWNERS ARE NOT IMPORTANT.... I SAY WE START A CLASS ACTION LAWSUIT AGAINST FORD AND NHTSA FOR ENDANGERING OUR LIVES
Service brakes, Jul 14, 2020
MY 2010 FUSION IS EXPERIENCING THE STICKING ABS VALVE THAT IS COVERED UNDER NHTSA IDENTIFIER 19V904 BUT THE PRODUCTION DATE IS OUTSIDE OF THE PRODUCTION DATE RANGE FOR FORD RECALL # 19S54. I AM EXPERIENCING THE LOSS OF PEDAL RESISTANCE ASSOCIATED WITH THE STICKING ABS VALVE BUT MY VEHICLE IS NOT COVERED BY THE RECALL. THE LATEST INSTANCE HAPPENED AS I TURNED AND SLOWED AS I CROSSED A RAILROAD TRACK, TRIGGERING AN ABS EVENT. THIS SAFETY ISSUE IS BEING EXPERIENCED BY MANY LATER PRODUCTION DATES THAN COVERED.
Electrical system, Other or unspecified, Jul 11, 2020
INTERIOR AC BLOWER MOTOR FAILURE. SAME ISSUE IN A PREVIOUS 2010 FORD FUSION. AIR WOULD FLUCTUATE ON AND OFF AND THEN WILL DIE COMPLETELY. NOTHING FIXES THE ISSUE BESIDES REPLACING BLOWER MOTOR AND RESISTOR.
Steering, Jul 10, 2020
MY POWER STEERING WENT. OUT ON MY 2010 FORD FUSION WHILE I WAS DRIVEING THRU THE MOUNTAINS OF WEST VIRGINA VIRGINA
Air bags, Jul 7, 2020
I'VE CONTACTED EMPIRE FORD OF ABINGDON VIRGINIA TWICE BY PHONE: ONCE ON AUGUST 27TH AND AGAIN ON AUGUST 28TH 2019, AND WENT IN PERSON TO THE DEALERSHIP ON THE 25TH OF SEPTEMBER 2019 AND PHYSICAL HANDED THEM MY VEHICLE REGISTRATION TO GET THIS RECALL TAKEN CARE OF. AS OF YET, JULY 2020, I HAVE HAD NO HELP GETTING MY RECALL FIX, AND YET, FORD CONTINUES TO FLOOD MY MAIL BOX WITH 'URGENT RECALL' MAIL. EITHER THIS IS NOT AN URGENT RECALL OR FORD MOTOR COMPANY DOES NOT CARE ABOUT MY SAFETY; OR MAYBE THE DEALERSHIP IN GENERAL DOES NOT CARE ABOUT MY SAFETY. PLEASE ADVISE, OR AT LEAST GET FORD MOTOR COMPANY TO STOP THE HARASSING RECALL MAIL.THANKS
Steering, Electronic stability control (ESC), Jul 7, 2020
THE VEHICLE HAS NO POWER STEERING OR TRACTION CONTROL. IT IS DISPLAYING THE POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRACTION CONTROL. ACCORDING TO THE DEALER, THE ONLY WAY TO CORRECT THE PROBLEM IS REPLACING THE RACK & PINION WHICH IS $1400. I'VE RESEARCHED A RECALL ON 2011 FUSION'S WITH THE SAME PROBLEM. WHY IS THE 2010 EXCLUDED? I DO NOT FEEL THE VEHICLE IS SAFE TO DRIVE, BUT IS THE ONLY TRANSPORTATION I HAVE. THE FAULT OCCURS ALL THE TIME, SITTING, DRIVING, ETC.