2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Service brakes, Apr 2, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BRAKE PEDAL WAS SPONGEY WHEN DEPRESSED. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO ANDERSON FORD (2207 NORTH BELT HWY, ST. JOSEPH MO), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS MODULE AND HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 257,000.
Electrical system, Mar 30, 2020
'POWER STEERING ASSIST FAULT' THIS SHOWED UP ON MY SCREEN AS I WAS DRIVING AND THEN IT SLOWED ME DOWN TO A COMPLETE STOP. THEN AFTER A FEW WEEKS MY POWER STEERING WHEEL WENT OUT AND NOW IT SAYS 'SERVICE POWER STEERING NOW'
Service brakes, Mar 30, 2020
REQUEST TO ADD VIN # TO NHTSA CAMPAIGN ID#: 19V904000. BRAKE PEDAL ALWAYS WENT DOWN MORE THAN NORMAL. IN JUNE 2018, HAD REAR BRAKE PADS, CALIPER AND ROTORS REPLACED. OCTOBER 2018, HAD FRONT ROTORS REPLACED, MARCH 2020 HAD REAR BRAKE, CALIPERS AND ROTORS REPLACED AGAIN. MECHANIC BLED THE BRAKES AND COULD NOT ESTABLISH HYDRAULIC PRESSURE, BUT TESTED AND THERE WERE NO LEAKS. MECHANIC SAID THIS VEHICLE SHOULD BE ON THE RECALL LIST BECAUSE THERE IS NO REASON FOR THE BRAKES TO BE REPLACED THIS OFTEN, THE FLUID IS NOT GETTING WHERE IT NEEDS TO BE. VEHICLE IS CURRENTLY AT THE FORD SERVICE AND THEY WANT ME TO PAY FOR THEM TO BLEED THE BRAKES WHEN I JUST HAD A MECHANIC DO IT. MY MECHANIC CALLED THEM TO EXPLAIN, BUT SINCE THE VIN # IS NOT ON THE RECALL, THEY ARE NOT HANDLING THIS ISSUE PROFESSIONALLY. IT IS THE VALVES WITHIN THE HBS HYDRAULIC CONTROL UNIT THAT IS PROHIBITING THE VALVES FROM CLOSING PROPERLY WHICH IS WHY MY MECHANIC COULD NOT PRESSURIZE THE BRAKE FLUID IN THE SYSTEM. THE PEDAL GOES ALL THE WAY TO THE GROUND; THE CAR WAS TOWED TO THE DEALERSHIP. THEREFORE, I RESPECTFULLY REQUEST THIS VIN# BE ADDED TO THIS RECALL SO REPAIRS CAN BE MADE. THEY WILL NEED TO BLEED THE BRAKES ANYWAY AFTER REPLACING THE VALVES IN THE HCU. THIS CAR IS NOT DRIVEN EVERY DAY, AND SAT IN THE GARAGE MOST OF THE TIME FROM 2018 TO MARCH 2020. I DO HAVE RECEIPTS WITH DESCRIPTIONS OF WORK DONE. THIS IS A SCHOOL CAR AND I DON'T WANT TO RISK MY CHILD BEING IN AN ACCIDENT BECAUSE OF THIS. THANK YOU FOR YOUR CONSIDERATION AND I WOULD APPRECIATE A TIMELY RESPONSE.
Steering, Air bags, Mar 30, 2020
I BOUGHT THE CAR USED AND THE POWER STEERING WENT OUT BY THE THIRD DAY AND THERE WAS A RECALL ON THE POWER STEERING AND THIS IS VERY DANGEROUS I HAVE A TWO YEAR OLD WHO IS IN THE CAR WITH ME AS WELL WHICH IS NOT SAFE. I HAVE SEEN MANY PEOPLE SINCE 2016 WITH THE SAME ISSUE I HAVE A IT IS VERY PRICEY TO FIX. WHY IS THERE NO RECALL ON THE 2010 BUT IT'S ONE FOR 2011 AND UP!
Steering, Mar 29, 2020
MARCH 29TH 2020 I WENT TO LEAVE MY HOME, STARTED MY CAR AND HAD NO POWER STEERING. ADVANCE TRACK CAME ON AND SO IS THE POWER STEERING ASSIST. I'M SO GRATEFUL MY KIDS WERENT IN THE CAR. I'D LIKE TO KNOW WHY THIS ISNT BEING RECALLED AS MANY OTHERS ARE EXPERIENCING ON THE 2010 AS WELL. NOT JUST 2011 2012. STEP IT UP FORD.
Steering, Mar 29, 2020
THE POWER STEERING WENT OUT IN MY 2010 FORD FUSION THE THIRD DAY I HAD IT. YES IT WAS A USED VEHICLE. THE STEERING WHEEL IS VERY HARD TO TURN(STIFF). I SEEN THERE WAS A RECALL BUT IT WASN'T FOR MY VEHICLE BUT I HAVE SEEN HOW MANY PEOPLE HAVE COMPLAINED ABOUT THE SAME ISSUE AND NOTHING IS BEING DONE! I HAVE SEEN THINGS ALL THE WAY BACK FROM 2016 ABOUT THE POWER STEERING BEING FAULTY AND NO ONE WILL DO ANYTHING. BUT WHEN INNOCENT PEOPLE AND CHILDREN DIE DUE TO THIS ARE YOU GOING TO FEEL BAD!
Steering, Mar 26, 2020
THE POWER STEERING ASSIST AND THE TRAC HAS STOPPED WORKING. CAR IS VERY DIFFICULT TO STEER.
Steering, Mar 24, 2020
THE POWER STEERING HAS GONE IN MY CAR, I HAVE BEEN LOOKING INTO THIS FOR ABOUT SIX MONTHS NOW AND REALIZED THAT THERE ARE RECALLS FOR THE YEAR PRIOR TO IN THE YEAR AFTER MY MAKE UP MODEL FOR THE SAME ISSUES WHY HAS MY VEHICLE NOT THEN ISSUED A RECALL FOR THIS PROBLEM .
Service brakes, Mar 22, 2020
INTERMITTENTLY SHOWS BRAKE/ADVANCED TRACTION FAILURE. BRAKE PEDAL MUST BE PUSHED VERY HARD WHEN IT IS NEEDED. THE VEHICLE HAS BEEN TO THE DEALER SEVERAL TIMES BUT THE PROBLEM PERSISTS. SOMETIMES THE FAILURES ARE SEVERAL MONTHS APART AND USUALLY GO AWAY AFTER ONE OR TWO RESTARTS. TODAY THE PROBLEM HAPPENED AGAIN BUT I AM UNABLE TO CLEAR IT BY RESTARTING THE CAR. THE CAR WILL NOW HAVE TO GO TO THE DEALER ONCE MORE. I AM NOT BLAMING THE DEALER AS THEY HAVE DONE WHAT THEY CAN. FORD HAS BEEN AWARE OF THIS PROBLEM FOR A LONG TIME. THIS VERY DANGEROUS CONDITION SHOULD HAVE BEEN RE PAIRED BY NOW. TODAY'S PROBLEM HAPPENED WHEN DRIVING ABOUT 20 MPH ON A CITY ST. IN THE PAST IT MOSTLY HAPPENED WHEN STARTING THE VEHICLE AFTER IT HAD BEEN PARKED.
Power train, Electrical system, Fuel/propulsion system, Mar 19, 2020
CAR ACCELLERATION IS SLUGGISH/WEAK AFTER CAR COMES TO COMPLETE STOP. POSES REAL DANGER WHEN ENTERING TRAFFIC, ESPECIALLY LEFT TURNS WITH ONCOMING TRAFFIC. PROBLEM HAS BEEN REPORTED BY SEVERAL OTHERS. CAUSE IS DESIGN DEFECT IN VEHICLE/BATTERY AGE COUNTER IN CAR'S COMPUTER. ONLY ALLOWS FOR ONE DIGIT. CAUSES BATTERY TO STOP WORKING PROPERLY AFTER CAR REACHES 10 YEARS OF AGE. MY CAR WAS PURCHASED IN AORIL 2010. HAD LOCAL AUTO SHOP RESET COUNTER TO "0". (CAR HAS ONLY 77,000 MILES) NOW FUNCTIONS AS INTENDED. COPY OF REPAIR INVOICE ATTACHED. I WILL SEND COPY TO FORD MOTOR COMPANY RQUESTING REIMBURSEMENT AFTER FILING REPORT HERE.
Service brakes, Mar 17, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE PEDAL FAILED WITHOUT WARNING. THE CONTACT USED THE PARKING BRAKE AND PULL THE VEHICLE OFF TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THE VEHICLE WITH A DEFECTIVE HYDRAULIC CONTROL UNIT. THE VEHICLE WAS THEN TOWED TO SUNBELT FORD OF ALBANY LOCATED AT (2926 N SLAPPEY BLVD, ALBANY, GA 31701) WHERE THE VEHICLE WAS DIAGNOSED FAILURE WAS CONFIRMED. THE CONTACT WAS THEN GIVEN AN ESTIMATE FOR THE REPAIR. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.
Service brakes, Mar 16, 2020
WHILE DRIVING ON I85 IN ATLANTA AT HIGHWAY SPEEDS THE VEHICLES AHEAD OF ME WILL BRAKE SUDDENLY CAUSING ME TO JAM MY BRAKES ALL THE WAY TO THE FLOOR. INSTEAD OF STOPPING OR SLOWING THE VEHICLE, IT CONTINUES TO GO FORWARD AND I ALMOST REAR END THE CAR AHEAD OF ME. I REPLACED THE MASTER CYLINDER AND ALL FOUR ROTORS, BRAKES AND CALIPERS. ALL TO NO EFFECT. AT SLOW SPEEDS IT WILL PULL TO ONE SIDE DURING BRAKING OR FEEL AS IF IT IS GRABBING ONE SIDE THEN THE OTHER INSTEAD OF A SINGLE SMOOTH PRESSURE. AT HIGHER SPEEDS YOU HAVE TO DOUBLE PUMP TO GET THE BRAKES TO ENGAGE WITH ANY FIRMNESS. THERE IS A ABS CONTROL UNIT RECALL ON THIS VEHICLE 19V904000 BUT IS FOR PLANT SPECIFIC VEHICLES. THIS RECALL NEEDS TO BE EXPANDED TO ALL 2010 FORD FUSIONS.IM GOING TO PAY TO HAVE THIS FIXED AND HOPE THE RECALL IS EXPANDED. AS IT IS, IT SITS IN MY YARD BECAUSE WE ARE TOO AFRAID TO DRIVE IT.
Service brakes, Mar 16, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY DAY FOR SIX MONTHS. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER. THE VIN WAS CHECKED AGAINST RECALLS HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Steering, Mar 16, 2020
WHEN I STARTED MY CAR THE OTHER MORNING THE POWER STEERING ASSIST FAULT MESSAGE CAME ON. NO POWER STEERING. HAVE READ REPORTS OF A RECALL FOR THIS? WHEN I SEARCHED MY CAR BY VIN NUMBER IT DID NOT SHOW AS A RECALL. IS THERE A RECALL ON THIS ISSUE OR NOT?
Electronic stability control (ESC), Service brakes, Mar 13, 2020
I WAS DRIVING ON THE FREEWAY WHEN THE BRAKE LIGHT CAME ON MY DASH THEN BEGAN TO BLINK. I STARTED TO PULL TO THE SIDE OF THE FREEWAY WHEN I NOTICED MY BRAKES WERE NOT WORKING, I COASTED TO A STOP AND CALLED TRIPLE A. THE CAR WAS TOWED TO A REPAIR SHOP WHERE I WAS TOLD THERE WAS NOTHING WRONG WITH THE BRAKES. I DROVE THE CAR OUT OF THE REPAIR SHOP AND WHEN I CAME TO THE FIRST STOP SIGN AGAIN IT FELT LIKE I HAD NO BRAKES. I WAS ONLY GOING ABOUT 15 MPH SO I WAS ABLE TO STOP THE CAR BY PUSHING EXTREMELY HARD DOWN ON THE BRAKE PEDAL AND USING THE AID OF MY EMERGENCY BRAKE. I RETURNED THE CAR TO THE REPAIR SHOP AND AFTER 2 DAYS THEY INFORMED ME THAT THE CAR HAD A PROBLEM THAT ONLY THE DEALERSHIP CAN FIX. THE CAR NEEDED THE BRAKE SYSTEM SOFTWARE UPDATED BECAUSE OF A GLITCH RESULTING IN THE BRAKE HYDRAULIC CONTROL UNIT TO GET STUCK OPEN OR REACT SLOWLY.
Vehicle speed control, Mar 12, 2020
I HAVE A FORD FUSION 2010 WE PURCHASED LAST YEAR AND APPARENTLY IT HAD THROTTLE ISSUES THAT WE COVERED A FEW YEARS AGO OUR CAR IS STARTING TO ACT UP WITH THIS TO WHERE LAST WEEK I COULD HAVE DIED ON A MAJOR HIGHWAY IN PA CAUSE I LOST ENGINE POWER AND YOUR COMPANY IS REFUSING TO FIX THE PROBLEM IF SOMETHING HAPPENS TO ME OR MY FAMILY I WILL SUE FORD BECAUSE YOUR COMPANY IS REFUSING TO HELP FIX MY CAR BECAUSE IT'S PAST THE 10 YEARS OR 150,000 IT SHOULD NOT MATTER. I KNOW IT'S THE THROTTLE CAUSE BOTH THE ENGINE LIGHT AND THE WRENCH WILL COME ON AND IT SHAKES BAD PLEASE I WANT THIS FIXED BY FORD AT NO CHARGE
Air bags, Mar 11, 2020, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. CONTACT STATED THAT WHILE DRIVING AT 40 MPH, ANOTHER VEHICLE PULLED OUT IN FRONT OF THE CONTACT CAUSING THE CONTACT TO SLAM ON HIS BRAKES AND CRASH INTO THE OTHER VEHICLE'S DRIVER SIDE DOOR. THE CONTACT STATED THAT THE DRIVER'S FRONT AIR BAG FAILED TO DEPLOY CAUSING THE CONTACT TO HIT THE STEERING WHEEL WITH HIS CHEST. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE AS HE SUSTAINED BRUISING TO THE CHEST AND HAD DIFFICULTY BREATHING. THE OTHER VEHICLE OCCUPANT INJURIES WERE UNKNOWN. A POLICE REPORT WAS FAILED. THE POLICE TOWED THE VEHICLE TO A TOW LOT. THE VEHICLE WAS AWAITING INSPECTION BY THE INSURANCE COMPANY. THE DEALER DON HINDS FORD (12875 FORD DR. FISHERS, IN 46038) WAS CONTACTED AND MADE AWARE OF THE ISSUES BUT NO FURTHER ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Electrical system, Engine, Mar 10, 2020
THE EV SYSTEM IS NO LONGER WORKING. THE HYBRID BATTERY IS HEALTHY AND THE OWNERS MANUAL STATES IT IS EXPECTED TO LAST THE LIFETIME OF THE VEHICLE. MANY OTHERS HAVE NOTED THIS ISSUE AS THE BATTERY "AGING OUT" AS PROGRAMMED BY FORD. A SUGGESTED REMEDY IS TO RESET THE BATTERY TO AGE >0;<10. WITHOUT THIS RESET, THE HYBRID RUNS ON ONLY THE GAS MOTOR. AT TIMES, THIS DELAYS ACCELERATION BOTH FORWARDS AND BACKWARDS AS THE GAS MOTOR (ICE) STARTS BACK UP AFTER STOP. THIS HESITATION CAN EASILY CAUSE A WRECK WHEN PULLING INTO TRAFFIC FROM A STOP.
Service brakes, Mar 9, 2020, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT CALLED ON BEHALF OF HER DAUGHTER THE DRIVE, WHOM WAS ATTEMPTING TO PARK THE VEHICLE AND WHILE THE BRAKE PEDAL WAS DEPRESSED THE VEHICLE SUDDENLY SURGED FORWARD. THE VEHICLE ENDED UP CRASHING INTO THE SIDE OF A RESTAURANT BUILDING. THE CONTACT STATED HER DAUGHTER HAD HEAD, NECK, AND BACK INJURIES BUT DID NOT IMMEDIATELY GO TO THE HOSPITAL UNTIL THE NEXT DAY. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A PRIVATE LOT TO BE INVESTIGATED FOR PROBLEMS WITH THE BRAKES. THE INSURANCE COMPANY HAD NOT BEEN CONTACTED YET. THE VEHICLE WAS BOUGHT AT AN AUTO AUCTION SO THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 144,811.
Steering, Mar 7, 2020
MY SERVICE ADVANCETRAC MESSAGE CAME UP ON MY DISPLAY WHILE I WAS DRIVING. THEN AS I WAS LEAVING EHERE I WAS I STARTED MY CAR AND THE SERVICE POWER STEERING NOW CAME UP ON MY DISPLAY, IT ALSO HAD A TIRE PRESSURE SENSOR FAULT MESSAGE. I LOST ALL POWER STEERING AND IT WON'T RESET. I HAVE UNHOOKED THE BATTERY TERMINALS, TAKEN IT AND HAD ALL THE CODES RESET. THE DASH WAS CLEAR FOR ABOUT 5 MINUTES BUT I STILL HAD NO POWER STEERING. THERE WAS A RECALL FOR 2011 AND 2012 FOR THE EXACT SAME ISSUES IM HAVING.
Steering, Mar 6, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE ?POWER STEERING ASSIST FAULT " ILLUMINATED ON THE MESSAGE CENTER AND THE STEERING WHEEL BECAME HARD TO MANEUVER. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED THE VEHICLE OFF. THE VEHICLE WAS RESTARTED AND DROVE NORMAL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION WHICH REVERING FROM A DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER WACONIA FORD, 235 MINNESOTA 5, WACONIA, MN 55387, THEY DETERMINED THAT THE STEERING CONTROL MODULE HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000. *DT CONSUMER STATED FORD HAD ANNOUNCED A RECALL FOR STEERING ISSUES ON 2011-2013 MODELS BUT NOT 2010 FUSION MODELS.*JB
Steering, Mar 4, 2020
THE FIRST TIME 27 FEB I HAD JUST FINISHED FILLING UP WITH GAS AND WENT TO START THE CAR AND EXIT. ALARM SOUNDED AND POWER STEERING FAIL ON THE DASHBOARD. CAR HARD TO TURN. TURNED OF CAR RESTARTED AND HAS FINE. 2ND TIME 4 MARCH 1830 STARTED CAR TO DRIVE AND STEERING LOCKED UP AND ALARM SOUNDED
Steering, Mar 3, 2020
I RECENTLY PURCHASED THIS CAR FROM A PRIVATE PARTY. THERE IS A POWER STEERING ASSIST FAULT DISPLAYING ON THE SCREEN AND I HAVE ABSOLUTELY NO POWER STEERING. THE PREVIOUS OWNER INFORMED ME OF THE ISSUE BEFORE I PURCHASED THE VEHICLE. AND AFTER READING THAT THERE WAS A RECALL FOR THIS ISSUE BUT NOT FOR MY MODEL YEAR I WOULD LIKE TO KNOW WHY. ANY INFORMATION IS APPRECIATED
Service brakes, Mar 2, 2020
HAD THE REAR BRAKES REPLACED AT TIRES PLUS DUE TO BRAKE FLUID LEAKING. THEY FLUSHED THE BRAKE SYSTEM AND NOW WE ARE GETTING AN ABS HCU (HYDRAULIC CONTROL UNIT) CODE AND THE VALVES ARE NOT CLOSING PROPERLY. WHEN I GOOGLED THIS ISSUE, IT APPEARS FORD RECALLED APPROXIMATELY 600,000 VEHICLES WHICH INCLUDED THE 2010 FORD FUSION, HOWEVER MY VEHICLE WAS NOT INCLUDED IN THE RECALL. THIS ISSUE IS CAUSING THE BRAKE PEDAL TO NOT ENGAGE. MY SON BROUGHT THE CAR INTO A TIRES PLUS IN DULUTH, MN DUE TO THE ISSUE WHEN HE'S DRIVING.
Service brakes, Mar 2, 2020
PERCEIVED LOSS OF BRAKES AS NOTED IN TSB-09-22-11. DEALER SAYS NO RECALL EXISTS FOR THIS CAR BUT THE PROBLEM OCCURRING. BRAKE SYSTEM WARNING LIGHTS CAME ON AND BRAKE PEDAL WENT NOTICABLY CLOSER TO THE FLOOR WHEN DEPRESSED