2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Service brakes, Nov 21, 2018
I WAS DRIVING TO WORK AND I WENT TO STOP AT A RED LIGHT AND THE BRAKES FAILED. MY CAR HAS BEEN AT THE DEALERSHIP FOR A FEW DAYS AND THEY HAVE REPLACED SEVERAL PARTS BUT THEY HAVE BEEN UNABLE TO REGAIN ANY BRAKES. I HAVEN'T HAD MY VEHICLE FOR 3 WEEKS BECAUSE NO ONE CAN FIGURE OUT THE ISSUE.
Steering, Nov 20, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. IN ADDITION, "POWER STEERING FAULT" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (CARRIAGE FORD, 908 LEWIS AND CLARK PKWY, E. CLARKSVILLE, IN) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 157,000. *TT*JB
Air bags, Nov 19, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED TO CONFIRM PART AVAILABILITY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Electronic stability control (ESC), Nov 19, 2018
AT 128,000 MILES BOTH THE POWER ASSIST STEER FAULT AND SERVICE ADVANCETRAC ILLUMINATED WITHIN THE MESSAGE CENTER IN MY DASHBOARD. MY VEHICLE HAD BEEN SITTING FOR ABOUT 4 MONTHS AND HAD NOT BEEN DRIVEN BUT A COUPLE OF TIMES DURING THIS PERIOD. I NEEDED TO DRIVE IT DUE TO HAVING WORK DONE ON MY DAILY DRIVER. SO, I STARTED MY VEHICLE THE MORNING I INTENDED TO USE IT TO COMMUTE TO WORK AND THESE PROBLEMS SUDDENLY APPEARED. I WAS NOT IN MOTION AS I HAD JUST STARTED THE VEHICLE ON THE MORNING OF THE 18TH TO WARM UP PRIOR TO DRIVING IT TO WORK.
Air bags, Nov 19, 2018
"TAKATA RECALL" I CALLED WOODY ANDERSON FORD IN HUNTSVILLE, AL AND DID NOT GET A CALL BACK FOR INSPECTION AND SERVICE FOR MY 2010 FORD FUSION. IT TOOK ME TWO MORE CALLS TO GET SOMEBODY ON THE LINE. I FINALLY DID, HIS NAME IS [XXX], WHO TOLD ME THAT MY FRONT PASSENGER AIRBAG WAS IN RECALL. HE TOLD ME THAT I COULD STILL DRIVE MY CAR AS LONG AS I DID NOT HAVE ANYONE IN THE FRONT SEAT. I HAVE OLDER CHILDREN WHO RIDE IN THAT SEAT, 15 YEARS AND ABOVE. I ASKED HIM IF THE AIRBAG WOULD DEPLOY AND HE SAID NOT TO RISK IT. I ASKED IF I COULD GET A RENTAL CAR AND HE SAID SINCE IT WAS A PASSENGER AIRBAG THAT I COULD NOT BECAUSE THE CAR WAS STILL DRIVABLE WITHOUT ANY PASSENGERS. WHAT??? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Nov 19, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE PULLING OUT OF THE DRIVEWAY, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED TO AUTONATION FORD BRADENTON (5325 14TH ST W, BRADENTON, FL 34207, (941) 275-1267) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING GEAR NEEDED TO BE REPLACED. THE DEALER STATED THAT THE REPAIR WOULD COST $2,300 AND REFERRED THE CONTACT TO THE MANUFACTURER FOR A CASE NUMBER. THE FAILURE MILEAGE WAS 130,000.
Air bags, Nov 19, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD OF LAKE GENEVA (WEST 2542 INTERCHANGE NORTH, LAKE GENEVA, WISCONSIN 53147, (262) 248-6100) WAS MADE AWARE OF THE RECALL IN FEBRUARY AND MAY OF 2018. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. IN NOVEMBER OF 2018, THE DEALER STATED THAT PARTS WOULD BE ORDERED AND AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 19, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT CALL A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB
Steering, Nov 19, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE TRAVELING APPROXIMATELY 35 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING ABILITY SEIZED AND THE "SERVICE POWER STEERING SOON" MESSAGE APPEARED ON THE MESSAGE CENTER. THE CONTACT HAD TO STOP IN THE MIDDLE OF THE ROAD AND OTHER MOTORISTS PUSHED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,643.
Steering, Nov 17, 2018
UPON STARTING MY CAR, I DID NOT HAVE POWER STEERING. THE CAR WAS STATIONARY (THANK GOD) BUT WHEN ATTEMPTING TO DRIVE IT, IT WAS NEAR IMPOSSIBLE TO STEER. THE POWER ASSIST STEERING FAULT LIGHT WAS ON. I SHUT THE CAR OFF AS THE BOOK SUGGESTED BUT THE PROBLEM REMAINS THE SAME. I CAN NOT SAFELY DRIVE MY CAR THIS WAY.
Air bags, Nov 17, 2018
TAKATA RECALL REPLACEMENT AIRBAG INSTALLED BUT NOW DASH ABOVE PASSENGER AIRBAG IS SUNKEN ABOVE AIRBAG. OBVIOUSLY REPLACEMENT AIRBAG DOESN'T FIT PROPERLY.
Steering, Nov 16, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAILURE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. WHEN THE CONTACT RESTARTED THE ENGINE, THE POWER STEERING ASSIST RETURNED TO NORMAL. THE CONTACT STATED THAT THE FAILURE EVENTUALLY BECAME PERMANENT AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE TO COMPLETE TURNS. THE CONTACT ACTIVATED THE HAZARD LIGHTS WHILE DRIVING TO PREVENT A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 148,000. *TT *JB
Fuel/propulsion system, Nov 16, 2018
MY CAR HAS A CAPLESS FUEL SYSTEM BUT MY CHECK ENGINE LIGHT KEEPS ILLUMINATING AFTER I FUEL UP AND STAYS ON. I HAVE HAD THE CODE THAT APPEARS TESTED AND ALWAYS COMES BACK AS A "MISSING OR LOOSE GAS CAP " WHICH CLEARLY IS IMMPOSSIBLE SINCE IT DOES NOT REQUIRE ONE, WHEN I CALLED MY FORD DEALERSHIP THEY INFORMED ME THAT THEY ARE AWARE OF A PROBLEM WITH IT BUT WOULD COST $700-1000 TO FIX THE ISSUE AND FORD WILL NOT ISSUE A RECALL. IT'S ALARMING THAT MY CHECK ENGINE LIGHT STAYS ON FOR A SILLY PROBLEM AND HAVE NO WAY OF TELLING IF SOMETHING ELSE IS GOING ON WITH THE CR SINCE THE LIGHT IS ALWAYS ON. I SHOULD NOT HAVE TO PAY UP TO $1,000 FOR A FORD FAULTY SYSTEM
Structure, Nov 16, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO CONWAY HEATON INC FORD (810 N 3RD STREET, BARDSTOWN, KY 40004) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR HANDLE ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,214.
Air bags, Nov 15, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE DEALER (WEST HERR FORD LINCOLN OF AMHERST, 2600 MILLERSPORT HWY, GETZVILLE, NY 14068, 716-810-1319) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 15, 2018
TAKATA AIR BAGS RECALL WAS SENT TO ME IN EARLY 2016 REGARDING MY FRONT PASSENGER AIRBAG MAY EXPLODE WITH METAL PARTS PROJECTED TOWARD THE PASSENGER'S BODY. I HAVE NOT BEEN ABLE TO HAVE ANY PASSENGERS SIT IN THAT SEAT FOR GOING ON 3 YEARS, BUT I HAD DRIVEN PASSENGERS IN THAT SEAT FOR NEARLY 6 PLUS YEARS BEFORE KNOWING OF THE PROBLEM. VERY SCARY TO LEARN OF THIS RISK. I'M EXTREMELY UPSET WITH FORD MOTOR CORPORATION FOR NOT HAVING A "FIX" FOR MY SPECIFIC AUTOMOBILE AFTER ALL THIS TIME. THE PEOPLE AT OUR LOCAL FORD DEALER, MIKE BROWN FORD HAVE BEEN VERY GOOD & NICE, BUT THEY ARE IN A DIFFICULT POSITION SINCE THEY STATE THEY O NOT HAVE WHAT IS NEEDED TO REPLACE MY TAKATA AIRBAG. PLUS, WHEN THEY DO HAVE A "FIX" THE DEALER HAS TO MAKE THE REPLACEMENTS IN A SPECIFIC GOVERNMENT REGULATED ORDER. MY VEHICLE IS 10 PLUS YEARS OLD AND I CAN'T EVEN TRADE IT IN TO SOME OTHER AUTO MANUFACTURERS BECAUSE THEY CAN'T RESELL THE VEHICLE WITHOUT BEING ABLE TO FIX THE RECALL. I FEEL I'M STUCK WITH A VEHICLE THAT IS INCONVENIENT, AGING AND I'M HELPLESS AS A FORD CUSTOMER. I WILL NEVER PURCHASE ANOTHER FORD PRODUCT. I RECOGNIZE THAT OTHER AUTO MANUFACTURES WERE ALSO AFFECTED BY TAKATA'S POOR QUALITY AND SAFETY STANDARDS. IT TOOK WAY TOO LONG TO NOTIFY HE PUBLIC AND WAY TOO LONG TO CORRECT THE TAKATA AIRBAG TRAGEDY. THIS IS THE THIRD DIFFERENT RECALL I'M HAD ON AUTO,. FORD MUST BE HELD ACCOUNTABLE FOR THEIR LACK OF QUALITY AND SAFETY. AND GO OUT OF BUSINESS IF THEY CAN NOT RAPIDLY PROVE THAT THEY CAN MAKE VEHICLES THAT ARE SAFE...THAT MEANS THEY NEED TO THOROUGHLY RESEARCH THEIR VENDORS FOR PRODUCTS THAT ARE USED WHEN MANUFACTURING VEHICLES SO THEY AREN'T SELLING DEATH TRAPS TO THE PUBLIC. MY UNDERSTANDING IS FORD AND OTHER MANUFACTURERS KNEW ABOUT THE TAKATA AIRBAG BEFORE 2009...BEFORE MY VEHICLE WAS SOLD TO ME. I WANT A GOOD SOLUTION TO MY TAKATA AIRBAG PROBLEM NOW!
Steering, Wheels, Nov 15, 2018
I PICKED UP A SCREW IN MY FRONT PASSENGER SIDE TIRE SOMEWHERE ON THE ROAD AND CALLED MY INSURANCE COMPANY TO HAVE SOMEONE COME CHANGE THE TIRE FOR ME. AFTER GETTING THE FLAT TIRE CHANGED TO A SPARE, MY POWER STEERING AND ADVANCETRAC EXPERIENCED COMPLETE FAILURE UPON RESTARTING THE CAR. I TOOK THE CAR TO A GARAGE AND THEY TOLD ME I NEEDED A COMPLETELY NEW POWER STEERING RACK THAT COULD COST $2,800 PLUS LABOR BECAUSE THE COMPUTER/SENSOR INSIDE MY CURRENT RACK WAS FAULTY. THEY ALSO INFORMED ME THAT FORD FUSION MODEL YEARS 2011 TO 2014 HAD BEEN RECALLED FOR THIS EXACT SAME REASON, BUT 2010'S HAVE NOT. I EXPERIENCED NO ISSUES WITH THE POWER STEERING OR ADVANCETRAC PRIOR TO THIS. AFTER GETTING THE FLAT REPAIRED AND PUT BACK ON MY VEHICLE, THE POWER STEERING CODE WAS RESET, BUT THE GARAGE TOLD ME MY POWER STEERING COULD FAIL AT ANY TIME WHILE DRIVING AND I SHOULD DRIVE ACCORDINGLY IF I WASN'T GOING TO GET IT REPAIRED. I HAVE NOT HAD THE POWER STEERING FAIL AGAIN, BUT EVER SINCE THE INITIAL INCIDENT, MY LOW TIRE PRESSURE LIGHT HAS BEEN ON CONSTANTLY DESPITE THE TIRE PRESSURE BEING CHECKED AND DEEMED ACCEPTABLE MULTIPLE TIMES.
Air bags, Nov 15, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (MIKE CASTRUCCI FORD OF ALEXANDRIA INC, 7400 ALEXANDRIA PIKE, ALEXANDRIA, KY 41001) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Nov 14, 2018
I NOTICED TODAY THERE IS A FORD RECALL FOR 2012 THROUGH 2018 FORD FOCUS FOR A FAULTY PART THAT COULD LEAD TO ENGINE STALLS. THE RECALL STATES A MALFUNCTIONING VALVE THAT COULD RESULT IN INACCURATE FUEL LEVEL READINGS AND POTENTIALLY ENGINE STALLS OR AN INABILITY TO RESTART THE VEHICLE. THIS IS EXACTLY WHAT I HAVE BEEN EXPERIENCING IN MY 2010 FORD FUSION. WHILE I AM DRIVING AND START TO SLOW DOWN AT A STOP SIGN OR TO TURN THE CORNER THE ENGINE STALLS AND JERKS AND THEN IT GOES AWAY UNTIL THE NEXT TIME I SLOW DOWN OR TURN. I BELIEVE THIS TO BE THE SAME SITUATION AS THE CURRENT RECALL FOR THE FORD FOCUS. DRIVER SIDE DOOR CAN'T LOCK.
Air bags, Nov 14, 2018
"TAKATA RECALL" I HAVE RECEIVED CALLS FROM FORD THAT THE PAST TO FIX MY CAR ARE READY BUT WHEN THE DEALER CALL FOR THE PARTS THEY ARE TOLD THAT THEY ARE AVAILABLE. THE DEALER PUT IN A RENT A CAR A WEEK AGO AND I PUT MY CAR IN MY GARAGE.I WOULD LIKE TO KNOW WHEN I CAN GET MY CAR FIXED. THIS STARTED WITH THE RECALL NOTICE 6/23/2014,
Air bags, Fuel/propulsion system, Nov 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL SYSTEM, GASOLINE) AND 16V384000 (AIR BAGS). THE DEALER (GENE MESSER FORD LUBBOCK, 6000 19TH SOUTH, LUBBOCK, TX 79407, (806) 793-2727) STATED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Nov 14, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WICKSTROM FORD AT (847) 381-8850 (LOCATED AT 600 W NORTHWEST HWY, BARRINGTON, IL 60010) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 14, 2018
TAKATA RECALL DUE TO INABILITY TO GET RECALL ISSUE ADDRESSED, I DEEMED IT TOO HAZARDOUS FOR MY DAUGHTER TO TAKE THE VEHICLE TO SCHOOL INCURRING MULTIPLE TRANSPORTATION EXPENSES
Air bags, Nov 14, 2018
TAKATA RECALL. RECEIVED FIRST NOTICE FEBRUARY 2018. RECEIVED ANOTHER NOTICE DATED MAY 2018 SAYING PARTS WOULD BE AVAILABLE DURING THE SECOND AND THIRD QUARTERS OF 2018. TODAY THE DEALER SAYS THE PART STILL ISN'T AVAILABLE.
Air bags, Nov 14, 2018
TAKATA RECALL - FORD HAS FAILED TO MEET THE DEADLINE OF JUNE 30, 2018 FOR "SUFFICIENT SUPPLY AND REMEDY LAUNCH" FOR PRIORITY GROUP 9 (WHICH INCLUDES 2010 FORD FUSION IN ILLINOIS, WHICH IS ZONE B ACCORDING TO THE NHTSA'S WEBSITE) STATED IN PARAGRAPH 34 OF THE NHTSA'S THIRD AMENDMENT TO THE COORDINATED REMEDY ORDER (CRO). SPECIFICALLY, I CALLED MY FORD DEALER (WICKSTROM FORD (847) 381-8850) AND UNDERSTAND THAT NO REPLACEMENT PARTS FOR THE PASSENGER SIDE PSAN INFLATOR IS AVAILABLE TO REMEDY THE DEFECT. I HAVE DECIDED TO CONTACT NHTSA BECAUSE TAKATA HAS FILED BANKRUPTCY AND SENDS LEGAL NOTICES INTENDED TO LIMIT MY RIGHTS IN THE EVENT OF BODILY HARM, PROPERTY DAMAGE, OR ECONOMIC HARM AND -- THIS PAST WEEK -- FORD HAS SENT ME A LEGAL NOTICE IN A CLASS ACTION INTENDED TO LIMIT MY RIGHTS IN THE EVENT OF ECONOMIC HARM. NHTSA SHOULD TAKE STEPS TO PREVENT FORD AND TAKATA FROM TAKING AWAY CONSUMERS' LEGAL RIGHTS UNTIL THEY PROVIDE ADEQUATE REPLACEMENT PARTS FOR EVERY AFFECTED CONSUMER (I.E., NO TAKING AWAY RIGHTS UNLESS CONSUMERS FAIL TO TAKE REASONABLE STEPS TO AVOID THE HARM BY TAKING CARS TO DEALERS IN A TIMELY MANNER).