2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Wheels, Apr 12, 2024
This vehicle has had multiple incidents in which the wheel studs on the front wheels will break off while driving. The last time this occurred, I noticed that 3 of the 5 wheel studs on the right-front wheel were broken off. When this was discovered, I contacted a Ford dealer and they said that there was no recall for this issue and didn't have any idea on how this had occured. I then contacted the last shop that had worked on the vehicle. They confirmed that the lug nuts were tightened using a torque wrench at the proper specifications. I have replaced several wheel studs and lug nuts on this vehicle in the past after they were found to be missing. The vehicle exhibits no vibration or warning signs while driving. This could have resulted in the wheel falling off while driving without warning.
Service brakes, Fuel/propulsion system, Wheels, Apr 4, 2024
Lug nuts are all stripped or broken. Check engine light, check fuel fill inlet message, poor driving all around, lack of power. Brake calipers broke off and brake pads fell out. Power steering locks up every once in a while
Steering, Mar 27, 2024
The contact owns a 2010 Ford Fusion. The contact stated that while reversing out of a parking space, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The electric power steering warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: EA17004 (Steering). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Steering, Mar 27, 2024
The electric power steering failed as she was driving the car. She was able to control the car and returned home safely. No previous issues with the steering. It failed completely while driving.
Steering, Electrical system, Mar 24, 2024
Was driving down the road and lost my power steering, the power steer assist light is going off have absolutely no power steering from all my research this is a well known issue with this year ford fusion but nothing has been done about it. A recall needs to be done this is a major safety issue and could case accidents even fatalities
Service brakes, Mar 24, 2024
Anti-Lock brakes controller failed. Cannot brake without car shaking violently. Causes safety issues with controlling vehicle during stop ABS light came on Manufacturer (Ford) has not been able to get the (chip) for over 1 year
Service brakes, Mar 19, 2024
ABS and anti skid light are on and those systems don't function. ABS control module is bad and Ford has a recall on this but the VIN for this vehicle doesn't fall under this recall for the same exact model year and part on other recalled cars. All cars with this issue should fall under this recall.
Service brakes, Hydraulic, Mar 12, 2024
The contact owns a 2010 Ford Fusion. The contact stated that after having the vehicle State inspected, he was informed that the State Inspector was able to depress the brake pedal to the floorboard, and the vehicle failed the State inspection. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ABS module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 173,000.
Power train, Engine, Fuel/propulsion system, Feb 26, 2024
My vehicle will no longer operate in electric mode. This is a major safety concern since there is no assist from the high-voltage battery powered electric drive motor. Upon accelerating from a dead stop, there is a significant lag before the ICE kicks in and provides enough power to move the vehicle.
Electrical system, Other or unspecified, Service brakes, Feb 26, 2024
There was no incident this happened after. It literally just started a couple months ago out of nowhere. I tried to diagnose it myself. But the code was b-1342-e0 which is an ECU fault. I paid for a diagnostic to find out it was actually the ABS module sending the fault code to ECU. After some research, it appears 2010 fusions had a history of this ABS issue. Not sure why there is no recall, seeing as this could be a life threatening issue.
Service brakes, Feb 21, 2024
The Fusion has been worked on twice now replacing cylinders, however it was recently discovered that the issue is with the ABS Hydraulic Control unit. The car's pedal would push almost to the floor making the stopping power hazardous out of nowhere. After research on this unit, it appears it was a recall for many Fusions but not specifically for this mode. I am filing a complaint as it appears our specific model has the same issue but is not covered under the recall. We have spent over $1000 to get this replaced and seeking a refund.
Power train, Vehicle speed control, Fuel/propulsion system, Feb 12, 2024
While driving, the throttle body valve malfunctioned, causing the vehicle to rapidly lose power and go into an engine "safe mode." The check engine light appeared on the dash. I was luckily able to pull over to the side of the road. Restarting the vehicle cleared the error, but the issue continued to recur until I was able to get home. Luckily the sudden loss of power did not cause an incident, but as it occurred on the highway, a sudden drop in speed could have posed a safety risk, especially if it had occurred in inclement weather. There was a recall for the specific part that failed, but due to my model being a hybrid, it was not included even though it contained the exact faulty component. Speaking with Ford Customer Care confirmed this to be the case that my specific car was not included in the recall. I was able to order the replacement part myself and perform the repair. The error message that was thrown in the car's OBD system was: P2112 "Throttle Actuator Control System - Stuck Closed" The code was not saved in the module so it could only be read at the time the issue was actively occurring before the vehicle was turned off.
Steering, Feb 12, 2024
The power steering on the car suddenly failed and made it very difficult to steer, especially from a stop. Luckily the failure occurred while the car was parked so did not pose an immediate safety risk to me but certainly could have if it happened while the car were in motion. The entire power steering rack and pinion had to be replaced which cost about $1750. OEM repair parts were not available from Ford. It appears that many same-year model Ford Fusions were part of a recall due to a similar or the same issue; however, once again my model was not included since it has the hybrid powertrain (this is the third such occurrence of a failure of a component on this vehicle that was part of a recall on the non-hybrid models that otherwise contain the same components). There were no advance warnings before the failure. After the failure occurred a message indicating a Power Steering Failure appeared on the dash.
Power train, Feb 9, 2024
The transmission has a steady leak and has shifting problems with jerking and revving without moving. When going from reverse to drive it will not move immediately and when it does catch it shifts very hard.
Fuel/propulsion system, Feb 4, 2024
Car stalled at a stop light on [XXX] where the speed limit is 50MPH. My [XXX] daughter was driving and could not restart the car. When the light turned green she was stuck in the middle of the road and trucks and other drivers where riding right up to her at 60+ MPH before they switched lanes honking and flipping her off. She could have been struck and killed. Took to mechanic after I was able to get on-site and start the car. P1450 Unable to Bleed Up Fuel Tank Vacuum. Was told this is very common with this year of Ford Fusion and Ford knows of the issue. Why not a recall to change the solenoid and purge valve before someone gets killed if they haven't already. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Wheels, Feb 4, 2024
Took the Ford Fusion to the local Ford dealer to have the tires rotated. They said they could not remove the lug nuts as they have swelled. It is not possible to change a flat or rotate the tires.
Steering, Feb 2, 2024
While driving, the power steering goes out and gives a fault saying: "power steering assist fault." I go online to find out that there was a recall for the same vehicle but for the years 2011 and 2012, not the 2010. I also saw that many people are having this issue: either missed getting in an accident (like my situation) or worse.
Steering, Jan 29, 2024
The contact owns a 2010 Ford Fusion. The contact stated while driving 40-45 MPH, the messages "Service Advancetrac" and "Power Steering Service Now" were displayed, and the vehicle lost power steering functionality. The contact was able to drive to the nearby residence. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the power steering rack and pinion had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: EA17004 (Steering). The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 253,000.
Service brakes, Jan 24, 2024
Brakes lose power --- depress all the way and there's no braking power. Almost got into a serious car crash since I literally could not stop (except for using the ebrake). Check engine light is on. This seems to be an incredibly common and dangerous issue with the older Ford Fusions (I have a 2010 Ford Fusion Hybrid). Only 105k miles. Dealer recommends replacing ABS Module (among other things).
Fuel system, Gasoline, Jan 23, 2024
The contact owns a 2010 Ford Fusion. The contact stated that fuel was leaking from the gas tank. There was a strong odor of fuel detected. The contact became aware of a puddle of fuel on the ground. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact stated that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The failure mileage was approximately 140,000.
Service brakes, Hydraulic, Jan 22, 2024, crash
The contact owns a 2010 Ford Fusion. The contact stated his Godson was driving the vehicle 20 mph when he proceeded to apply the brake pedal, however, the brakes did not engage The vehicle crashed into a wall coming to a complete stop. The brake warning light illuminated after the impact, but the air bags did not deploy. There were no injuries and no police report was filed. The vehicle was towed to the dealer to be diagnosed. No diagnosis was made, however, the hydraulic control unit was evaluated and the brakes were bleed, no parts were replaced. The contact stated the vehicle was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulics). The manufacturer was made aware of the failure and referred the contact to NHTSA. The approximate failure mileage was 186,071.
Service brakes, Jan 21, 2024
The hydraulic control module/ABS control unit has malfunctioned, causing the brake pedal to become spongy. The pedal is not firm, and I need to press the brake pedal all the way down to get normal braking force. With normal functioning brakes, you press the pedal down 25%; however, I must press down 75% until I even begin feeling the car slow down. There were no warning lights, and this problem has existed for two years. I have replaced the brakes and bled the fluid multiple times, but the problem persists. I have had very close calls with other drivers where I have not had enough time to stop due to having to press the brake pedal all the way down. This problem is constant and occurs whether I drive in the city or on the highway. The city is especially dangerous due to frequently having to stop for traffic signals or suddenly stopping for pedestrians or other vehicles on the roadway. I have not had this issue officially diagnosed by a dealership; however, my vehicle is available for inspection. I have experienced symptoms similar to those of many peers with the same vehicle. My peers have changed the master cylinder, brakes, and flushed brake fluid many times, yet the problem has persisted and has been diagnosed as a hydraulic control module/ABS control unit issue that requires replacing the unit. A recall was issued for select 2010 Ford Fusions regarding this issue; however, after checking on the NHTSA and Ford websites, my vehicle is not eligible for a recall despite experiencing similar issues. I hope by bringing this to your attention there can be a new recall issued to encompass all 2010 Ford fusions and associated models experiencing the same issues, as having functional brakes is extremely important for not only the safety of the vehicle occupants but also for others using the roadway. I hope the NHTSA, in collaboration with Ford, will work in the best interest of the public's safety to swiftly address this issue before any unfortunate accidents occur.
Steering, Jan 17, 2024
A FRIENDS FORD FUSION HAD THE POWER STEERING FAIL WHILE VISITING THE POST OFFICE. IT HAPPENED AT LOW SPEED , HOWEVER THE DRIVER A WOMAN COULD NO LONGER STEER IT. HER BOYFRIEND DROVE IT TO MY HOUSE. IT IS STILL PARKED THERE.
Service brakes, Hydraulic, Jan 12, 2024
The contact owns a 2010 Ford Fusion. The contact stated that the brake pedal would depress to the floorboard before the vehicle would come to a complete stop. The contact also stated that the check engine warning light was displayed on the instrument panel. The contact took the vehicle to an independent mechanic where a code reader determined a defect with the ABS. The contact notified the manufacturer of the failure and was informed that the vehicle was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was not repaired. The failure mileage was approximately 120,000.
Power train, Jan 5, 2024
Power Steering Assist Fault. This message comes on occasionally when I first start the car. When I turn ignition off and back on, it usually clears up. My car has only 52k miles. Other Ford Fusion years had the same problem. Why were they recalled but not 2010? I’ve taken the car to a mechanic who has told me electronic power steering module must be replaced. I’m waiting for the estimate. $1500-$2500 out of pocket for a known manufacturer defect is unnerving. It first happened in the fall and now happens more frequently.